Request for Bandwidth Upgrade Or Cutover

Request for bandwidth upgrade or cutover

This form is used to request an upgrade or cutover to your school’s bandwidth.

Cutover refers to changing from one data carriage to another (e.g. ADSL 1500K to GWIP+ 4MB).

Upgrade refers to changing the speed with the same data carriage (e.g. ADSL 512K to ADSL 1500K).

Instructions:

Email evidence showing discussion and approval from both your regional technology manager and principal/approving officer is required to be attached when creating your job in the Service Centre’s Service Now job logging system .

This form authorises Education Queensland to direct debit the cost of the upgrade/cutover.

Financial implications  An upgrade in school bandwidth as a result of this request will result in a variation to the school’s annual Web and Internet Access Service (WIAS) contribution. Annual contribution rates are outlined online.

 Schools will also need to budget for a pro rata contribution to cover that period between the month of upgrade and the end of the current financial year.

 A decision not to proceed with an upgrade may incur cancellation fees for work undertaken by service providers.

 Contact the Service Centre on 1800 680 445 or email [email protected] if you have any questions while completing this form.

Please be aware of the following timeframes:

Upgrades: it will take vendor a minimum of four weeks.

Cutovers: it will take vendor a minimum of six weeks.

(Install time starts when CITEC submits the data service application to vendor install as is dependent on vendor: resources, change freeze periods, weather infrastructure capability and public holidays). All fields are mandatory.

School name

Centre code

Site physical address

Side delivery address (if different to physical address)

Phone number

Fax number

Current bandwidth Eg ADSL 1500

Requested bandwidth upgrade or cutover GWIP+ 4MB

Onsite first point of contact (including landline number, mobile number and email address) Must be familiar with network configuration and router location

Onsite second point of contact (including landline number, mobile number and email address) Must be familiar with network configuration and router location

Principal’s contact details (including landline number, mobile number and email address) Bandwidth cutovers only: Digital photo/s or map of the data cupboard or floor plan of where the new carrier service is to be installed

Bandwidth cutovers only: Where the site router is physically located – building, floor and room number

Regional technology manager and/or Service Centre only:

Service Centre job number

Host / router name i.e. eqldrxxxx

Any further information CITEC need to be advised of for the upgrade or cutover?

The Department of Education and Training (DET) is collecting your personal information as required by policies IFM-PR-010: Managing Electronic Identities and Identity Management and ICT-PR-004: Using the Department's Corporate ICT Network.

This information will be used to create your electronic identity and manage your access to departmental information systems. It will only be used by DET staff for this purpose.

Your personal information will be securely stored on the department’s network and will not be shared without your consent. The only exception will be where a breach of an information system’s conditions of use may have occurred, or we are required to do so by legislation.

If you have concerns or wish to make enquiries about any information collected or being collected about you by Learning Technologies Unit, please call the Service Centre on 1800 680 445.