Technical Trainer and Functional Lead/Business Analyst: ERP Software Systems

H: 703-448-5980 ▪ C: 917-392-1104 ▪ [email protected] Bill D. Mohamed 1401 Cola Drive ▪ McLean, VA 22101 Technical Trainer and Functional Lead/Business Analyst: ERP Software Systems . R12 Oracle E-Business Suite (EBS) Training Lead; expertise developing global training strategies and implementing Oracle User Productivity Kit (UPK). . Consistently rated as top instructor for technical knowledge, teaching tools and examples, patience, and responsiveness as evidenced by outstanding scores on participant evaluations. Extensive experience in blended learning approaches for Oracle EBS including R12 and 11i (11.5.10.2), PeopleSoft (9.2), and JDEdwards EnterpriseOne (9.1). . Comprehensive background in business/system analyst roles; capable of troubleshooting/testing systems to create a richer training experience and more robust post-production support. Technical Training Competencies Business Analyst Competencies ▪ User Productivity Kit (UPK) Developer 12.1 & 11.1 ▪ Multiple Systems Development Life Cycles ▪ Analysis, Design, Development, Implementation, & (SDLC) Evaluation (ADDIE) ▪ Fit/Gap Analysis ▪ Sharable Content Object Reference Model (SCORM) ▪ Requirements Gathering/Work Plans Compliant ▪ Business Process Reengineering (BPR) ▪ Computer-Based Training (CBT) / Web-Based Training ▪ Configuration/Testing/Scripting/Debugging (WBT) ▪ Training Documentation/FAQs ▪ Instructional Systems Design (ISD) ▪ Pre/Post-Production Support ▪ Customized Storyboards/End-to-End Scenarios ▪ PL/SQL Troubleshooting/Updates ▪ Training Manuals and Desktop/Reference Guides Applications Oracle Project Accounting ▪ Oracle General Ledger ▪ Oracle Purchasing ▪ Oracle Accounts Payable ▪ Oracle Accounts Receivable Oracle Inventory ▪ Oracle Fixed Assets ▪ Oracle Discoverer ▪ Oracle System Administrator ▪ Oracle Time & Labor ▪ Oracle iExpenses ▪ Oracle iReceivables ▪ Oracle iProcurement ▪ Oracle Quoting ▪ Oracle Order Management ▪ Oracle Application Implementation Methodology (AIM) ▪ Oracle Tutor ▪ Oracle iRecruitment ▪ Oracle Governance, Risk, and Compliance (GRC) Oracle Hyperion ▪ PeopleSoft 9.2 HCM, SCM, Financials, & Procurement ▪ Adobe Captivate ▪ Element K iLearn ▪ WebEx Computer Associates Unicenter ▪ Peregrine Service Center ▪ Primavera Project Manager ▪ Maximo ▪ Primavera Primavision Project Partners OP3 ▪ CA Clarity Project & Portfolio Management (PPM) ▪ Serena Dimensions ▪ Salesforce.com ▪ JDEdwards EnterpriseOne ▪ HP Quality Center ▪ SharePoint ▪ ServiceNow ▪ Microsoft Office Suite PROFESSIONAL EXPERIENCE

CAPSTONE ERP CONSULTING, LLC, McLean, VA, 2004 to Present OWNER/PRESIDENT - Provide technical training and pre/post production support to clients in business services, government, finance, software development, risk management, consumer products, pharmaceuticals, life sciences, higher education, and manufacturing. Secure consistent engagements ranging from 2 months to over 2 years and frequently land contract extensions. . Developed a Program Management Office (PMO) Training1. Representative Strategy for 22 DoD agencies and led Workforce Clients Preparation Training Team to deliver global training using ▪ Defense Logistics Agency a Train-The-Trainer model on an Oracle E-Business Suite (DLA) (EBS) R12.2.3 Upgrade. ▪ Ventura Foods . Built UPK online training simulations and customized job ▪ Columbia University aids for thousands of users and facilitated training on ▪ Savannah River Nuclear dozens of applications. Solutions . Under tight deadline, self-studied and delivered ▪ Kraft Foods simulated training on 3 Oracle applications; recognized 2. ▪ Ernst & Young by management as top Instructor of 30. 3. ▪ Michelin . Condensed a 4-day Oracle UPK Developer 3.5.1 course 4. ▪ Towers Perrin into a two day training program and a 4-day Oracle UPK 5. ▪ Christie’s Developer 3.1 course into a one day training program 6. ▪ Novartis with remote support. 7. ▪ Integra Life Sciences . Built new software application and managed ▪ Jeppesen configuration/testing for Oracle Project Accounting (PA); ▪ Masco Contractor Services trained management team on functionality and interface ▪ Insteel Industries capability with Primavera. ▪ EcoSys Management/Sun Trust ▪ U.S. Army Corps of Engineers Bill D. Mohamed H: 703-448-5980 ▪ C: 917-392-1104 ▪ [email protected] ▪ Page 2

CAPSTONE ERP CONSULTING, LLC (continued) . As sole functional lead, Testimonials implemented/managed deployment “We clearly got more than a training coordinator with /training of Oracle PA, Primavera, OP3, and Bill. We received a functional expert who willing and legacy systems across 70+ global sites. eagerly took every assignment that was given to him. . Selected for functional lead role at Bill has provided quality results with outstanding Towers Perrin; resolved 90%+ of user effort.” Project Officer, Enterprise Project Management inquiries and eliminated escalation to tier Team 2 or 3 support. Naval Facilities Engineering Command . Only training consultant on a Towers Perrin assignment retained from original “Bill’s performance was outstanding. He staff of 5; developed multiple customized consistently demonstrated superb knowledge of training modules online self -study training Oracle Projects and helped the team and client simulations, meeting an exceptionally resolve application, setup, configuration, and aggressive 1 month deadline. processing issues.” Client, Military Sealift Command . Reduced client costs at Towers Perrin by acting as “one-stop-shop” for all Oracle “Excellent presenter…clear and well-organized. training and pre/post production work, Repetition of topics was useful to reinforce eliminating need to work through Oracle navigation for those of us who are not current directly. Oracle users.” Participant, Oracle Training ORACLE CORPORATION, Reston, VA, 1999 to 2004 PRINCIPAL CONSULTANT - Provided Oracle training, business analysis, and systems testing support to Oracle’s DoD clients. . Tapped to turn around a multimillion-dollar implementation project for the United States Army Corps of Engineers (USACE) that had fallen behind schedule; configured the PA module, wrote an end to end system test script, tested the system, resolved bugs using Oracle Metalink, and met very aggressive “Go Live” deadline. . Co-created a customized “best-in-breed” training program to teach Oracle Project Accounting and other software programs to 600 Naval Facilities Engineering Command (NAVFAC) users at multiple locations. Troubleshot ongoing user issues and provided “high-touch” continuous training support to resistant users. . In Project Accounting (PA) Lead role for Military Sealift Command (MSC) client, eliminated millions of dollars in accounting errors by identifying, troubleshooting, and resolving ongoing accounting issues and creating Oracle refresher courses to ensure users were using the product properly and optimizing its value. . Selected as “Rookie of the Quarter” after just three months of employment at Oracle.

ARTHUR ANDERSEN LLP, New Orleans, LA, 1998 to 1999 BUSINESS SYSTEMS CONSULTANT . For a chemicals and plastics client, acted as Team Leader on a JDEdwards OneWorld/Bourque Data Systems (BDS) ERP software implementation engagement.

AMERICAN MANAGEMENT SYSTEMS, INC., New Orleans, LA, 1996 to 1998 BUSINESS SYSTEMS CONSULTANT . Analyzed accounting and financial systems for U.S. Department of Agriculture and designed interfaces between USDA’s accounting system and AMS’s proprietary Federal Financial System (FFS).

EDUCATION

MBA, MANAGEMENT & MARKETING, A.B. FREEMAN SCHOOL OF BUSINESS, TULANE UNIVERSITY, New Orleans, LA, 1994 BACHELOR OF SCIENCE, TULANE UNIVERSITY, New Orleans, LA, 1989 ~ Major: Psychology; Minor: Spanish

CLEARANCES

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