Compiled By: Le Roy Swart 16 April 2002 February 2001

Le Roy Swart Page 1 2018/06/03 1

Compiled by: Le Roy Swart 16 April 2002 February 2001

FT-GATE/Mailgateway Description:

FT-Gate is software that acts as a stand-alone mail server and sends and retrieves mail to and from a remote ISP’s mail server. It still needs a remote mail server to be able to send and receive mail to the outside world. FT-Gate’s primary function is to download mail from the remote mail server and distribute it to the users on the local company’s network. Please note that FT-Gate can’t be used on Unix or Linux systems. Unix and Linux uses Qmail already installed for this purpose. FTGate can be used on Microsoft platforms.

What does the FTGate product offer the customer?

You get to choose from Analogue or Isdn dialup, each of which has a 10,20 and 50-user license. This also includes a local (.co.za) domain registration or update to Intekom. It also includes a pop3 mail account.

What should be on the FTGate application?

 The domain name to be registered or updated.  The user license type i.e. FTGate 10 user Analogue.  A list of aliases to be used to download mail. Normally these aliases are the same as the domain name, i.e. [email protected]  The correct pricing for the products. Le Roy Swart Page 2 2018/06/03 2

Process flow with FT Gate.

 Customer phones Idirect (0800 500 200) requesting an FT-Gate (Mailgateway product)

 Idirect agent will fax or e-mail the client an info page and an application form.

Info page:

Telkom Business Integration Services INTERNET MAIL SOLUTIONS

Why your company should have e-mail

With e-mail, you can send and receive messages at any time from any computer, anywhere in the world. We’ll set up your complete business e-mail service with a personalized e-mail address for each staff member. Plus, with dedicated leased lines to the SAIX backbone, your mail will be sent and received instantly, nationally and internationally. E-mail is also ideal for internal communication, saving time and improving efficiency.

Mail gateway explained

This technology provides everyone in your business with his or her own e-mail box. This means there is no need for separate Internet access accounts and telephone lines. One shared Internet dial-up account and telephone line is all that is required. These mailboxes can be accessed over the Internet with any PoP3 client such as Eudora, Netscape, Pegasus, etc. E-mail can be also be forwarded to an existing dial-up account at no additional fee, saving you money.

What is Mail spooling?

If your business needs additional e-mail facilities at an affordable rate, then you should host your e-mail on Intekom’s secure servers. This will then allow you to enjoy the benefits of hosting with an ISP without the server maintenance cost. By doing this, your staff can have individual e-mail boxes that can be accessed over the Internet through a single, shared dial-up account and telephone. Apart from the obvious cost-savings, there are several other advantages:

 Retaining corporate identity  Convenient mail storage facilities  Pointing of e-mail addresses  The opportunity to customize user names and passwords Le Roy Swart Page 3 2018/06/03 3

A Mailing list and your business

How many times have you had to print out a flyer or letter pop it into an envelope and send it out to one of your clients or association members? If your business or association requires the added value of bulk e-mailing to a prescribed list of people, then our mailing list solutions are what you require to improve your bottom line.

Intekom offers two solutions to meet your needs:

 Moderated – this allows you to have the final say in what e-mails the subscribers to your list receive. You will be required to “vote” on each e-mail to allow it to be distributed.  Open – any mail sent to the mailing list will automatically be distributed.

Whichever option you choose, Intekom has a cost effective communication solution to meet your changing business needs.

Please see next page for solutions @ pricing… Le Roy Swart Page 4 2018/06/03 4

Internet Mail Solutions Solutions and pricing provided for Internet Mail Solutions:

Set-up 12 Month Product name Mail solutions Monthly Fee Contract

 FT Gate 10 user license  1 analogue dial-up account R200 R295/pm  Pop 3 mail account  Local Domain name registration Mail gateway  FT Gate 20 user license  1 analogue dial-up account R250 R375/pm analogue  Pop 3 mail account solutions  Local Domain name registration  FT Gate 50 user license  1 analogue dial-up account R300 R540/pm  Pop 3 mail account  Local Domain name registration  FT Gate 10 user license  1 ISDN dial-up account R200 R485/pm  Pop 3 mail account  Local Domain name registration  FT Gate 20 user license  1 ISDN dial-up account R250 R550/pm Mail gateway  Pop 3 mail account ISDN solutions  Local Domain name registration  FT Gate 50 user license  1 ISDN dial-up account R300 R640/pm  Pop 3 mail account  Local Domain name registration  Unlimited user license are available on SQ request  1 Analogue dial-up account  100 Mb of mail space R250 R300/pm Mail Drop Box  Local Domain name registration (SMTP Trap)  1 ISDN dial-up account  200 Mb of mail space R350 R350/pm  Local Domain name registration Moderate mailing list after 10 Mb R326.97 R26.13/pm Un-moderated mailing list after 10 Mb R217.98 R26.13/pm Additional charges R 0.40 Traffic exceeding 10Mb  Set-up per e-mail address Mailing List  Less than 100 R1.25  Less than 200 R0.89  Less than 500 R0.64  Less than 1000 R0.45  More than 1000 R0.32 Unlimited storage of waiting or SMTP mail R300 R26.13/pm SmartHost All traffic billed (per Mb) R0.40 Le Roy Swart Page 5 2018/06/03 5

Basic e-mail account (10Mb space) <9 R13.16/pm R157.90/pa Basic e-mail account (10Mb space) >10 R8.77/pm R105.26/pa Additional Mail options E-mail alias (each) R1.75/pm R19.30/pa Mail storage space per additional 5Mb R1.75/pm R19.30/pa Installation PC set-up and configuration per PC R275 (excludes travel) Server set-up and configuration per Server R425

*All prices quoted above are exclusive of VAT **All additional traffic is billed during the 25th to the 24th of each month. **Certain prices are subject to currency fluctuations and may change without notice.

Application form: Le Roy Swart Page 6 2018/06/03 6

Mail Solutions ORDER FORM FOR INTERNAL USE ONLY: Fax no: 0860 305 305 Telephone no: 0800 500 200 SALES PERSON______Postal Address: Private Bag X 125, Halfway House, 1685 PLEASE COMPLETE ALL FIELDS Existing Customer Yes No USER INFORMATION Name (person or company) Account Number (if existing customer)

Identity or Company Registration Number If Company – name of contact

Postal Address Telephone numbers and codes Business Fax Home Postal Code Cell phone

BILLING INFORMATION (IF NOT THE SAME AS ABOVE) Company name Account Number (if exists)

Identity or Company Registration Number Contact name

Postal Address Telephone numbers and codes Business Fax Contact Cell phone Postal Code

How would you like to receive your invoice Via post Via e-mail E-mail address

Preferred E-mail address: Alternative e-mail address/Aliases Domain name (if applicable) 1. @ 2.

What do you use: Windows 95 Windows 98

PRODUCTS REQUIRED

FT-Gate Analogue Setup- 12 Month Contract- Maildropbox Setup R250 12 Month 10 user R200 R295 monthly Analogue Contract 300 monthly FT-Gate Setup- 12 Month Contract Maildropbox Setup R350 12 Month Analogue20 user R250 R375 monthly ISDN Contract R350 monthly FT-Gate Analogue Setup- 12 Month Contract Mailing list SQ Yearly- 50 user R300 R540 monthly R3229 FT-Gate ISDN 10 Setup- 12 Month Contract SmartHost Setup R300 Monthly user R200 R485 monthly R26.12 FT-Gate ISDN 20 Setup 12 Month Contract Installation (pc setup and configuration) Yearly- user R250 R550 monthly Monthly- R175 R1890 FT-Gate ISDN 50 Setup 12 Month Contract Additional web space p/5meg Yearly- user R300 640 monthly Monthly-R12.50 R150 FT-Gate unlimited SQ SQ Additional e-mail space p/5meg Yearly- user Monthly-R12.50 R150

Debit Order (delete where applicable) (Please attach copy of cancelled cheque/credit card slip for account verification)

I, (full name) hereby authorise TBIS to debit my bank account/credit Card with the amount of Yearly/ Monthly from (dd/mm/yy) for services 06 rendered until further notification. (Debit by the 6ht of each month) Account Name Le Roy Swart Page 7 2018/06/03 7

Name of financial institution Branch number

Type of account Type of credit card Cheque Credit card Transmission Account/Credit card number Expiry date (dd/mm/yy)

Signature Date

OTHER ANNUAL PAYMENT OPTIONS: I have deposited the amount of R directly I have paid the amount of R at your offices in into your bank account (please attach copy of deposit slip) Midrand/Cape Town (please attach copy of receipt) INTEKOM BANK DETAILS: ABSA, Midrand (Phone TBIS for an a/c # to deposit into) Account number: 0101 746 3710……..plus Intekom Client’s a/c No. Branch Code: 632005 I AGREE THAT THIS APPLICATION IS SUBJECT TO INTEKOM’S STANDARD TERMS AND CONDITIONS, WHICH ARE LOCATED AT http://www.telkomsa.net/frames.html

Signature Date

Version 2000.1 Le Roy Swart Page 8 2018/06/03 8

 The customer would then complete and fax the order form back to idirect (0860 305 305)

Process of activating the FT-Gate/Mailgateway

 If the customer does not have a domain the idirect agent will register a local domain only, through Uniforum

 The agent will go to http://home.intekom.com/dns

 Agent will add domain name in open box ex www.telkom.co.za  And click on Submit Query  The next page will open up Le Roy Swart Page 9 2018/06/03 9

 The agent then clicks on “REGISTER THE DOMAIN”

 The next page will open up Le Roy Swart Page 10 2018/06/03 10 Le Roy Swart Page 11 2018/06/03 11

 The agent has to complete all the relevant fields - Where it asks for e-mail address always add: hostmaster.intekom.com - And ALWAYS - Payment into our bank account.

 And click on submit

 Another page will open up indicating that this domain will go through to .co.za within the next …..minutes and thank you  Click on the thank you wording  The domain registration will then be sent to uniforum for registration

 When confirmation comes back that the domain has been registered do the following; Le Roy Swart Page 12 2018/06/03 12

GO TO SOC

SOC is the Systems Operation Centre where the internal systems and operations of Intekom are controlled.

A web interface has been implemented to allow the staff in the call centre to be able to log requests for the systems administrators and networking specialists to action problems, which cannot be resolved by the call centre staff themselves

This web interface can be found at:

http://soc.intekom.com/

 In order to log a request, you will require a username and password, which can be organized by your manager

 Once you have logged in with your username and password, you will see The following buttons: Le Roy Swart Page 13 2018/06/03 13

 Log a request  View Incomplete queries  View completed queries  Search Database  Configure Your Preferences

Select LOG A REQUEST to log a request for a system administrator or networking specialist to action something, which needs to be, sorted out for a customer, which you are not able to action, yourself Le Roy Swart Page 14 2018/06/03 14

Click on domain related Le Roy Swart Page 15 2018/06/03 15

 Log the fault to ad the domain name to intranet using the following wording:

“Please add domain: @mydomainname.co.za, to the VDL, Thank you”

And click on finish, the System Administrator will then within a set period of time complete this request and reply on the SOC.

 Domain must be added to the DNS servers and mail servers and the MX records must be pointed to the mail servers. Remember to add the email domain service to Infranet.

 Send e-mail to the FT-Gate product manager requesting the acquisitioning of license numbers. This product manager will purchase this license number and send e-mail back to the agent.

The Ftgate user license information contains the following.

Registration number : Intekom12345 Registration key: 16543-98456 Le Roy Swart Page 16 2018/06/03 16

 Go to Needle

 Get an Analogue or Isdn username from Needle (depending on type of product). Complete the form on Needle with the customer details and attach it to the application form. Le Roy Swart Page 17 2018/06/03 17

 Go to infranet and add the Ftgate product to Infranet. The example used was based on the 20 user Isdn FTGate license

 In Infranet open the account go to file – add service and choose Hosting-Mail Gateway-20 User License – Isdn. (Account has already been created) Le Roy Swart Page 18 2018/06/03 18

 Add the Isdn username with the @intekom.co.za at the end and the password on Infranet and click finish. Example of Isdn dialup [email protected]

 You will need to purchase email aliases on Infranet since the FTGate product just gives you one available email alias on the mail server.

To purchase new aliases on Infranet.

 Go to Products select the newly added dialup account. Click on Purchase Deal.

 Select Hosting – Bundle E-Mail Alias (Yearly), click apply. This will add another 6 aliases to the existing dialup account on the mail server. You need to have a look at the quantity of aliases that the customer requires and add these to the dialup account to be able to add the aliases to the mail server.

 Send a mail to Finance to have all the email aliases 100% discounted since we are billing for them and the FTGate product doesn’t give you the option for the allowed aliases to be added. Le Roy Swart Page 19 2018/06/03 19

 Go to Intranet type in the account number and search for the newly created dialup. Le Roy Swart Page 20 2018/06/03 20 Le Roy Swart Page 21 2018/06/03 21

 Click on mailbox and then click on add alias. Add all the aliases as per application form.

Technical Support will now assist the customer’s computer.

 An e-mail must be sent to Tech Support with the customer’s details

 Tech Support will contact the customer and help them configure their FT-Gate product Le Roy Swart Page 22 2018/06/03 22 Le Roy Swart Page 23 2018/06/03 23 Le Roy Swart Page 24 2018/06/03 24 Le Roy Swart Page 25 2018/06/03 25