1) Personal Details s3

Reem Abdullah Al-Wahaibi

Curriculum Vitae

1) Personal Details

 Date of birth : February 03, 1984 – Muscat  Gender : female  Marital status : married  Contact Number : 95103766  E-mail : [email protected]

2) Education Profile

 2008 – Bachelor of Software Engineering from Higher College of Technology – HCT, Oman.  2002 – Higher Secondary Degree, Hail Al Awamer Secondary School.

3) Work Experience

 Feb,2013- Selected to be a Program Manager. Tacking care of all HR projects which considered as a turnaround projects. Following the status of each project with the concerned people. Forcing them to achieve them in the deadlines. Presenting the status of the turnaround projects in a weekly basis to the EXCO committee.

 May,2013- HR EDMO. Tacking care of the HR dashboard and tracking all the tasks of every department in HR. following with every manager the status of each task. Forcing them to achieve their tasks not later than the specified deadline. Presenting the updates in a weekly basis to HR Director.

 September,2012- PMP (Project Management Professional) Certificate.  August, 2012- Rotation in CEO Office with the PMO (Project Management Office) Department.

 July,2011- I joined HR Department – People Development Team(Coach-Products and Services).

 December, 2010- I was selected to join BVE – fixed Line inquiries team. This team is also dedicated to high value customers who worth special treatment by Nawras.

 Feb, 2010 - Received Golden Champion Award -Phase2 on the success of My Nawras project.

 I was sent for a rotation to HR department for around 3 months with People development team as Coach Product and services

 During my rotation in HR : . I trained new champions (Sales Advisor/ Customer Service) in all products and services in Nawras, coaching them how to deal with customers and how to handle problems. . Updating training slides. . Giving Refresher Trainings to all champions in Customer service . . Preparing training’s Schedule . Preparing quizzes for all trainings and evaluating scores . Doing Revision at the beginning of every week . Doing role plays and Q&A

 Made a big project using MS-PowerPoint in How to Trouble shoot Internet Problems. I also trained all champions to utilize these slides.

 March, 2010 – Won 1st place of Golden Champion Award - Phase1

 June, 2008 - I was selected to join BVE team - mobile inquiries

 July, 2008 - .Joined Back Office Technical team

 November, 2007 - Joined Nawras Customer Service Department Front Office 1500

 May, 2007 - Worked with Nawras Customer Service Department as a trainee for 6 months in Activation Team. I was doing prepaid activations, handling calls related to new customer’s activation. In addition, I used to handle and respond to customer’s general inquiries. 4) Computer Skills

 Very good in MS Word, Excel, PowerPoint and Access

 Very good in using internet and collecting information online

5) Skills and personal qualities

 Project Management training

 Excellent computer knowledge.

 High communication skills.

 Confident and Team work player.

 Quick ability to adapt learning’s to work place.

 Punctuality

 Friendly and social

 Fast Learner.

 Accept Challenges & new changes.

 Ability to work under pressure.

 Ability to make good use of good judgments

 I had trainings in: o Stress Awareness o High Impact Presentation skills o Fish Training o Get connected o How to deal with difficult Customers

6) Language  Arabic / Fluent in speaking and writing

 English / Fluent in speaking and writing 7) Hobbies and Interests  Reading  learn new things  browsing the internet  travelling  decoration

8) Courses and Objects

 Introduction to software Engineering  System Analysis and Design  Calculus1  Object Oriented Programming(Java)  Principles of Data Telecommunication  Business Ethics  E-Commerce  Formal Logic  Applied Database  Introduction to Networking  Technical Communication  Office Management  Computer Hardware  Managerial Statistics  Introduction to Operating System  Introduction to web technology  Introduction to database  Information system Multimedia  Computer Hardware  Introduction to Programming C  College Algebra  Computer Graphics  Discrete Structure  Introduction to Artificial Intelligence  Advanced Operating System  Formal Arabic  Data Structure and Algorithms  Principles of Microeconomics  Programming Language Concept  Public Speaking  Software Measurement  Object Oriented Analysis and Design  Compiler theory  Software Design and Methods  Graphical User Interface  Business Communication Skills  Formal Language Automate Theory  Database management and Security