Technical Specifications Publication Date: TBC s1

Advance Information from TSO (The Stationery Office)

Passing your ITIL Foundation Exam (2011 edition) – PDF Author: Cabinet Office Publisher: TSO (The Stationery Office)

Summary Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam.

The publication presents the Foundation content in an easy-to- follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.

The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology – plus information on the qualification scheme and the exam itself.

A PDF allows for easy access while you're on the move:  Single user  Non-networkable  Downloadable PDF: Searchable with a bookmarking function.

Key Features

 Topics are presented in a logical easy-to-absorb structure  A fictional case study helps to bring service management to life  Mindmaps summarise content at the end of chapters and are excellent revision aids  73 completely unique questions, which you will not find anywhere else!  Answers to all questions are thoroughly explained to aid understanding  Instant access to the publications

Author/Organisation Christian F. Nissen (CFN People)

Target Market IT service management professionals, students preparing for the ITIL Foundation Exam

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The Stationery Office Ltd Company Registered No. 3049649 Registered office: 10 Eastbourne Terrace, London, W2 6LG If you’re interested in this, you might also be interested in . ITIL Service Lifecycle Suite – Books, ISBN 9780113313235, £299.00 . The Introduction to the ITIL Service Lifecycle – Book, ISBN 9780113313099, £30.00 . ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL – Single Copy, ISBN 9780113313495, £10.95

Metadata Description: Practical revision guide for students preparing for their ITIL Foundation exam, containing topic summaries, mindmaps and exam questions.

Key words: Passing your ITIL® Foundation Exam, ITIL Foundation Revision Guide, Study Aid from the Official Publisher of ITIL, 9780113313556, The Cabinet Office, The Stationery Office, TSO

Technical Specifications Publication Date: TBC

ISBN 9780113313563 Size TBC Binding Downloadable PDF Extent 212 pages Price £22.00 (£26.40 inc. VAT) Subject/Category IT Service Management

How to order

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The Stationery Office Ltd Company Registered No. 3049649 Registered office: 10 Eastbourne Terrace, London, W2 6LG