University of South Florida Scholar Commons Graduate Theses and Dissertations Graduate School 6-20-2014 Crisis Communication: Sensemaking and Decision-making by the CDC Under Conditions of Uncertainty and Ambiguity During the 2009-2010 H1N1 Pandemic Barbara Bennington University of South Florida,
[email protected] Follow this and additional works at: https://scholarcommons.usf.edu/etd Part of the Communication Commons Scholar Commons Citation Bennington, Barbara, "Crisis Communication: Sensemaking and Decision-making by the CDC Under Conditions of Uncertainty and Ambiguity During the 2009-2010 H1N1 Pandemic" (2014). Graduate Theses and Dissertations. https://scholarcommons.usf.edu/etd/5181 This Dissertation is brought to you for free and open access by the Graduate School at Scholar Commons. It has been accepted for inclusion in Graduate Theses and Dissertations by an authorized administrator of Scholar Commons. For more information, please contact
[email protected]. Crisis Communication: Sensemaking and Decision-Making by the CDC Under Conditions of Uncertainty and Ambiguity During the 2009-2010 H1N1 Pandemic by Barbara Bennington A dissertation submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy Department of Communication College of Arts and Sciences University of South Florida Major Professor: Eric M. Eisenberg, Ph.D. Ambar Basu, Ph.D. Kenneth N. Cissna, Ph.D Stephen Turner, Ph.D Date of Approval: June 20th, 2014 Keywords: sensemaking, crisis communication, uncertainty, CDC, H1N1 Copyright ©2014, Barbara Bennington ACKNOWLEDGMENTS My first thank-you goes to Dr. Marsha Vanderford who had the idea to develop an oral history of the CDC’s response to H1N1 and who offered me the opportunity to participate in the project.