United States Department of Agriculture Egovernment Program

United States Department of Agriculture eGovernment Program

Agricultural Marketing Service (AMS) eGovernment Tactical Plan

FEBRUARY 2003

Agency eGovernment Tactical Plan 1

Introduction

To augment the five-year USDA eGovernment Strategic Plan, agencies and staff offices were required to develop eGovernment Tactical Plans that describe how they will support the USDA strategy as well as other eGovernment priorities that may be critical to their business. The Office of the Chief Information Officer (OCIO) and eGovernment Team provided advice and counsel to the agency eGovernment Steering Committees as they worked diligently across internal boundaries to successfully craft these plans. Like the USDA Strategic Plan, the agency eGovernment Tactical Plans are envisioned to be iterative and to be updated and refined periodically. These roadmaps are designed to help integrate efforts within and across agencies and the Department in line with the tenets of the President’s Management Agenda. In the course of developing and revisiting these documents it is hoped that agencies and staff offices will prioritize and focus their efforts toward USDA’s collective goals.

A comprehensive analysis of the initial plans conducted by the eGovernment Team yielded a number of observations and recommendations for how these reports could be best used to (1) develop effective enterprise-wide solutions and (2) support agencies in developing the key eGovernment applications espoused in their plans. OCIO is beginning to recognize the need to be a value-added partner to better effectuate both of these outcomes. Building on the successful previous planning work of the agencies and the overall analysis of the plans, OCIO has revised the guidance for the first update of these plans, including specific feedback to assist agencies in filling in the new areas of this revised eGovernment Tactical Plan template and updating their plans. The revised plans will provide a more complete picture of eGovernment activity across USDA that will inform the development of enterprise-wide tools and facilitate decisions regarding how the Department as a whole can meet the technological challenges and opportunities that lie ahead.

CONTENTS:

I. AMS OVERVIEW...... 4

A. AMS eGovernment Strategy...... 4 B. Mission/Vision...... 6 C. Major Stakeholder Groups...... 6 D. Core Functions and Major Programs...... 8 E. Key Challenges...... 8

II. USDA EGOVERNMENT MISSION, VISION, STRATEGIC GOALS AND OBJECTIVES...... 10

A. USDA eGovernment Mission and Vision...... 10 B. eGovernment Goals & Objectives...... 10

III. CURRENT AMS EGOVERNMENT EFFORTS...... 11

IV. PROPOSED AGENCY EGOVERNMENT OPPORTUNITIES...... 23

V. FUNDING SUMMARY FOR EGOVERNMENT...... 31

APPENDIX A: AGENCY EGOVERNMENT STEERING COMMITTEE MEMBERS...... 33

Agency eGovernment Tactical Plan 3 I. AMS OVERVIEW

A. AMS eGovernment Strategy

AMS has taken a leadership role in transitioning the business of the Department to an electronic government platform. AMS is focusing its transition efforts along three lines:

 Establish a Department-wide eGovernment Infrastructure;  Deliver Real-Time Customer Interaction; and  Support the Agency’s Knowledge Workers.

Establish a Department-wide eGovernment Infrastructure: AMS is working closely with the Department’s eGovernment office to establish core eGovernment capabilities through the eDeployment initiatives. AMS led the Pre-Select business case for web portals, and is now conducting an agency portal pilot for market news customers. This pilot will improve customer access to market news information while providing first-hand knowledge of portal deployment issues to the Department’s portal business case team. AMS regularly attends all eGov Working Group meetings, has provided written comments on the eDeployment Select business case documents, and has met with the eGov team to discuss eDeployment options to help secure a successful outcome.

Deliver Real-Time Customer Interaction: Closer to home, AMS has aggressively embraced the eGovernment goal of creating real-time interaction with its customers. AMS has implemented a business process management system known as e-Work that allows customers to electronically submit forms-based information to AMS. This information can be processed electronically by an intelligent work flow engine, sending the request to those in AMS who need to see it, and generating electronic email messages back to the customer advising them of its status. After processing is complete, the electronic form is written to a National Archives and Records Administration-approved electronic records management system for storage as an official record.

Support the Agency’s Knowledge Workers: AMS is integrating these systems into a single eGovernment desk-top interface for employees to use through the use of a corporate portal (see Diagram below). This system uses Microsoft SharePoint, Web- based technology that allows employees to search and retrieve electronic Agency information using a web browser. Additionally, the corporate portal allows employees to electronically collaborate on the development of new content and to see an Agency view of key announcements, timely information, and useful resources so that employees stay well informed and connected.

Agency eGovernment Tactical Plan 4 E-MAIL FORMS SERVICE (MS PROCESSING EXCHANGE) (METASTORM E-WORK))

SHAREPOINT “MY PORTAL” PAGE for Document Collaboration and Records Retrieval SharePoint Shows SharePoint Forms Pending Action Shows e-mails in User’s E-work In-box in User’s In-box User’s E-mail User’s Form In-box Frame Workflow Frame

Record Record Workflow Rules Users scan incoming User Designates Retrieval Search Designate correspondence and E-mail as Record Completed Form legacy records to create as Record PDFs

RECORDS HARD COPY TO MANAGEMENT ELECTRONIC SYSTEM RECORDS (TRUEARC (PSIGEN FOREMOST) SCAN HQ) Figure 1: Overview of AMS eGovernment Desktop Interface

Beyond these projects, AMS programs are tackling a variety of initiatives to migrate services onto an eGovernment platform. AMS was one of the first agencies in USDA to use electronic authentication in its Livestock Mandatory Price Reporting system, a system established in April 2001 that electronically collects price information from industry throughout the business day. The AMS Food Quality Assurance Staff (FQAS) is creating a Food and Commodity Connection Web Site that provides listings of food products made from both commercial and USDA purchased commodities. Institutional foodservice professionals will be able to use this site to learn about sources of new products and find locations that can further process USDA purchased commodities with Federal oversight or have passed USDA sanitation audits.

Finally, at the inter-agency level, AMS, Food Nutrition Service (FNS), and Farm Service Agency (FSA) are working together to replace the Processed Commodity Inventory Management System (PCIMS), a legacy system, with a web-based supply chain management system known as the Food Acquisition Tracking and Entitlement System (FATES). This system will allow USDA and suppliers to use browser software and the Internet to electronically bid, award, and pay for approximately $7.5 billion worth of commodities used by the National School Lunch Program and other Federal food assistance programs. The system will also allow USDA to electronically manage inventory and product distribution to the customer.

Agency eGovernment Tactical Plan 5 B. Mission/Vision AMS Mission: To facilitate the strategic marketing of agricultural products in domestic and international markets, while ensuring fair trading practices, and promoting a competitive and efficient marketplace, to the benefit of producers, traders, and consumers of U.S. food and fiber products.

AMS Vision: We are a leader within the agricultural community. Working as a team, we perceive and initialize changes within our programs to meet the diverse needs of our customers, and to serve as a catalyst for improved marketing of agricultural products throughout the world. We are a flexible organization, able to react quickly to changing conditions and customer requirements.

We are a diverse organization that attracts and supports women and men of all backgrounds. We ensure that our programs provide service without regard to their diversity or affiliations.

We are a highly energized and motivated workforce, and we exhibit the highest levels of service and integrity to our customers. We pursue excellence in the quality of every product and service that we deliver.

We have a reputation for unbiased quality service.

We are an efficient, cost-effective organization with fiscally sound programs. Our operations are optimally structured to guarantee minimum costs while protecting program integrity.

We are a technologically-driven organization, where technology increases our cost efficiency and/or program effectiveness.

C. Major Stakeholder Groups

1. Citizens/Customers Producers and processors use AMS’ market news and grading/certification services to help them better plan their production, ensure end products satisfy specified quality requirements, and market their goods to consumers in the U.S. and abroad. Their main challenges are obtaining market news when access to a computer, television, radio, or wired telephone is not available. Processors, traders and retailers use AMS grading, quality assurance, and certification to assure that delivered products meet the purchaser’s quality, composition and

Agency eGovernment Tactical Plan 6 processing specifications; their challenges are obtaining services quickly and paying for services efficiently. Consumers can also use AMS’ quality grades to guide their food purchases. Their main challenges are understanding and comparing AMS’ various grades and certification marks. Figure 1: AMS’ Major Citizen Groups and Customers Estimated Major Citizen Group Number Producers, Wholesalers, Packers/Processors 337,500 Retailers and Commodity Traders 506,500 Consumers/Public 285 Million

2. Public and Private Partners State bulk purchasers work with AMS to purchase commodities for school meal programs; they would like easier, more integrated systems across USDA. State agencies, as well as the Federal government, use data on pesticides and markets as well as purchase certifications; their challenges are the ease of accessing and using pesticide information sharing and the access, use, and interpretation of market news and information. Additionally, foreign governments use AMS certifications to ensure U.S. exports meet local standards; a hurdle for them is equating American standards to local standards. Finally, transport companies work with AMS to research new and improved methods of transporting and exporting agricultural commodities; their main challenge is obtaining, understanding, and sharing practices. Figure 2: Major Public/Private Partner Organizations Estimated Number Major Organization/ Industry Groups Program-Specific State Bulk Purchasing Agencies 437 State and Federal Government Agencies 1,591 Foreign Governments 186 Shippers/Exporters/Transport Companies 211,400

3. Employees AMS has employees both at the USDA Headquarters complex and in field offices in approximately 172 locations across the U.S; these employees need efficient electronic business processes and ready access to corporate information. Figure 3: Major Employee Groups Estimated Full- Estimated Part- Employee Groups Time Time / Seasonal Headquarters Employees 648 20 Field Office Employees 2,522 1,430

Agency eGovernment Tactical Plan 7 D. Core Functions and Major Programs AMS’ core business functions include industry and market regulation, inspection and analysis, and information collection and dissemination. AMS programs are conducted in six main commodity areas: Cotton, Dairy, Fruit and Vegetable, Livestock and Seed, Poultry, and Tobacco. The primary missions of AMS are identified below with the FY02 budget and staff years allotted for each. FY 02 Budget FY 02 Major Programs (in thousands) Staff Years Market News $30,803 333 Shell Egg Surveillance $2,636 21 Standardization $3,780 42 Global Market Expansion $1,049 8 Federal Seed Act Program $1,283 12 Market Development and Assistance $473 6 Organic Certification Program $1,640 15 Pesticide Data Program $14,302 30 Microbiology Data Program $6,282 8 Biotechnology $4,179 18 Pesticide Recordkeeping Program $2,624 12 Wholesale Market Development $2,775 23 Transportation Services $2,753 24 Commodity Purchase Services $10,322 56 Marketing Agreements and Orders $14,607 125 Grading & Certification $180,661 2,132 Commodity Research and Promotion Acts $2,255 22 Perishable Agricultural Commodities Act $8,775 95 Program

Note: Because of the budget continuing resolution, FY03 budget numbers were not available at the time of this report.

E. Key Challenges

Agency eGovernment Tactical Plan 8 AMS faces several challenges. First, producers and others want easier access to market news; the demand for information via new sources, including the Internet and wireless devices, is increasing. Additionally, AMS is unique in that many of its programs are self-funding, especially its grading, certification, and quality assurance programs. Making access to these services easier, enhancing service offerings through technology, or tying them to other information services might encourage more people to take advantage of such services.

Agency eGovernment Tactical Plan 9 II. USDA EGOVERNMENT MISSION, VISION, STRATEGIC GOALS AND OBJECTIVES

A. USDA eGovernment Mission and Vision USDA eGovernment Mission “Transform and enhance the delivery of USDA’s programs, services and information."

USDA eGovernment Vision “USDA, electronically available any place, any time.”

B. eGovernment Goals & Objectives Goal Objectives Goal 1: Citizens 1.1 Promote a stable, safe, and affordable food supply and improve Improve citizens’ nutritional status knowledge of and access 1.2 Enhance the efficiency and commercial viability of agricultural to USDA to enhance producers and promote the expansion of agricultural trade. service delivery. 1.3 Increase the capability of all citizens, especially those living in rural communities, to benefit from eGovernment 1.4 Provide the public with information and services to benefit from and preserve natural resources and the environment

Goal 2: Public and 2.1 Empower organizations by providing appropriate and meaningful Private Organizations data and knowledge for timely decision-making Enhance collaboration 2.2 Enable business transactions with partners through user-friendly with public and private applications and seamless integration across the Department sector organizations to develop and deliver 2.3 Streamline oversight, regulatory, and cooperative activities with USDA’s mission. standardized electronic solutions 2.4 Provide leadership in intergovernmental initiatives to improve service delivery

Goal 3: Employees and 3.1 Foster seamless collaboration to make informed decisions and the Enterprise minimize redundancy to achieve USDA’s mission Improve internal 3.2 Increase USDA employees’ skills, understanding, access and use efficiency by promoting of available eGovernment tools enterprise-wide solutions. 3.3 Develop and enhance administrative and support functions that satisfy employee and enterprise needs in an effective, efficient and interoperable manner 3.4 Create and maintain a management and technical infrastructure capable of supporting USDA’s eGovernment vision

Agency eGovernment Tactical Plan 10 Agency eGovernment Tactical Plan 11 CURRENT AMS EGOVERNMENT EFFORTS

AMS, working with Gartner Consulting, Inc., completed a review of its eGovernment opportunities in May 2001. Using this information, an AMS e- government governance board prioritized the most promising initiatives and assigned responsibility for leading these efforts to various Agency units. The eGovernment initiatives currently underway in AMS are described below:

Smart Farm Priority Initiative Scope Choice Bill Linkage

High AMS Market News Portal Agency No Yes

High AMS Corporate Portal (eAccess) Agency No No

High AMS Business Process Management Agency No No System (GPEA compliance)

High Livestock Mandatory Price Reporting Agency No No System

mpXML Meat and Poultry Supply Chain High Data Standards Industry No No

FQAS Food and Commodity Connection High Web Site Agency No No

Agency eGovernment Tactical Plan 12 Name of Initiative: AMS Market News Portal Description: AMS currently provides market news through its web site. The site allows farmers, traders, and other interested parties to obtain a variety of market information from a single source. The site will soon be upgraded to a full portal, providing the public and industry with rapid, richer access to all USDA market news reports. It will also allow users to quickly find related content, historical data and subscribe to reports of interest, and will also allow subscribed reports to be delivered to wireless mobile devices. This pilot is one of the short-term objectives for the Department’s Portal Strategy SmartChoice and will be used to test portal interoperability and the value of vertical portals, those that provide a personalized interface to a tightly integrated set of services and information for a specific set of users. Level/Scope: USDA eGovernment Goals Met: Department-wide Goal 1: Improve citizens’ knowledge of and access to USDA to enhance service delivery. Desired Outcomes/Functionality:  Short-term: Create a secure web experience  Long-term: Expand the portal capability to for fruit and vegetable market news users that other commodities such as livestock and allows them to quickly find information and poultry, and provide a learning experience for create new views of information, and obtain the Department to use in the creation of its information through subscriptions and on own Department-wide horizontal portal WAP devices using portal technology. service. Expected Benefits:  Reduce the time required for the public to find and retrieve market news information  Improve the quality of information available for retrieval  Allow users to download data into user data sets for off-line analysis; and  Contribute towards the successful deployment of the Department’s portal by learning how to establish a smaller vertical portal. Agency Participation / Impacts: AMS is working closely with the Department’s portal working group that is developing the Select business case for creating a Department-wide horizontal portal. Agency Benefits:  During the 1990’s, the Internet became the primary channel for distributing market news price information to industry, producers, and the public.  The creation of a “vertical” portal, focused on organizing and presenting price report information in a personal, customized fashion will allow AMS to take the delivery of market news information to the next level.  Users will be able to quickly find information of value among the hundreds of reports issued each week, and be able to create their own data tables, graphs, and spreadsheets. Key Stakeholders Involved:  All USDA agencies have been invited to place a representative on the Department Working Group to develop the business case and the plan for establishing the use of portal technology across USDA.  A group of about 10 buyers and sellers that use market news price information assist AMS in setting the requirements for the AMS Market News Portal pilot, and will provide feedback during the pilot’s development and once the pilot is complete. Associated Information Collections (with OMB control numbers):  None

Agency eGovernment Tactical Plan 13 Major Milestones & Timeline (if there is an associated GPEA Project Plan, please summarize the plan milestones here—otherwise, include project milestones for the initiative):

Milestones Planned Actual Start Planned End Actual End Start a. Phase 1 – Discovery Phase 9/2002 10/2002 11/2002 2/2003 b. Phase 2 – Pilot 2/2003 5/2003 c. Phase 3 – Deployment 5/2003 6/2003 d. Phase 4 – Support 6/2003 12/2003 Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $420,000 $250,000 $280,000 $100,231 $100,231

Agency eGovernment Tactical Plan 14 Name of Initiative: AMS Corporate Portal (eAccess) Description: Establish a system to enable AMS users to electronically store, index and quickly retrieve business related information being maintained in a manner that complies with Federal Recordkeeping requirements. Users would use a customizable, browser-based portal interface to manage, search, access, and monitor corporate information, regardless of the format in which it resides.

Level/Scope: USDA eGovernment Goals Met: Agency-Specific 3.3 Develop and enhance administrative and support functions that satisfy employee and enterprise needs in an effective, efficient and interoperable manner. Desired Outcomes/Functionality:  Short-term: Create the ability to quickly and  Long-term: Improve the quality of decisions accurately access information to save AMS made by AMS executives and staff by employees time previously lost performing providing better access to information through searches of large and complex information advanced collaborative tools built into a portal stores, such as paper and electronic files, Web interface. sites, e-mail records, and databases. Expected Benefits:  Reduce the time required to retrieve information  Improve the quality of information retrieved  Support better program decision making; and  Ensure that program information is maintained in accordance with required Federal guidelines. Agency Participation/Impacts: Development of the portal is being approached on a line-of-business basis. Two AMS business areas, commodity procurement, and Research and Promotion, are participating in the pilot. If successful, portal access will be expanded to more businesses, eventually including all AMS employees with workstations on the AMS Wide Area Network. Affected Agency Programs:  Pilot focus on Research and Promotion and Commodity Procurement programs, with long-term benefits for all AMS mission areas.

Key Stakeholders Involved:  AMS senior executives and all employees in the pilot programs. Associated Information Collections (with OMB control numbers):  None

Agency eGovernment Tactical Plan 15 Major Milestones & Timeline (if there is an associated GPEA Project Plan, please summarize the plan milestones here—otherwise, include project milestones for the initiative):

Milestones Planned Start Actual Start Planned End Actual End Complete initial feasibility 6/1/01 9/23/02 7/25/01 12/6/02 assessment of SharePoint Obtain and setup equipment 8/1/01 11/7/02 10/1/01 11/15/02 and software for pilot Conduct limited pilot with 2 3/1/03 3/1/03 11/31/01 program areas Add remaining AMS program 12/1/03 4/30/04 areas Performance Measures:  Users will be asked to rate each benefit above according to the following scale: 1) Dramatically Degrades; 2) Significantly Degrades; 3) Does not Affect; 4) Significantly Improves; and 5) Dramatically Improves. The desired goal for the system is to have 75 percent of the system users indicate that they believe the system significantly improves at least three of the four factors. Estimated Budget Data: FY2002: FY2003: FY2004: FY2005: FY2006: $100,000 $200,000 $70,000 $72,000 $74,000

Agency eGovernment Tactical Plan 16 Name of Initiative: Business Process Management System (GPEA) Description: AMS is implementing a business process management system that will allow citizens, company officials, and producers to complete interactive forms using the web when they need to send information to the agency. This information will be routed intelligently to those in the agency that need to process it. Permanent record of each transaction will be maintained in a central database. Information and experience gained here will be shared with the Department’s WorkFlow SmartChoice initiative Level/Scope: USDA eGovernment Goals Met: Agency-wide Goal 2: Enhance collaboration with public and private sector organizations to develop and deliver USDA’s mission. Desired Outcomes/Functionality: Short-term: Long-term:  Establish electronic collection of information  Automate information sharing processes procedures to comply with GPEA. across organizational boundaries.  Establish acceptable process for  Automate electronic recordkeeping for all storing/retrieving electronic information. agency critical records. Expected Benefits: This system is expected to provide major intangible benefits to public customers, agency managers, and staff. Providing the ability to quickly and accurately create, store, and process information electronically will save customers and staff time previously lost using, filing, and retrieving paper records and using the mail service to deliver documents for processing. Surveys of agency users will be used to measure the level of intangible benefit and user satisfaction for the business process management initiative. Agency Participation/Impacts: All customers that opt to use electronic submission of information to AMS, and all staff that use the system to process internal administrative forms. Affected Agency Programs: All Agency programs that collect information electronically from customers or are able to use the system for internal processing of administrative forms Key Stakeholders Involved: AMS Managers, staff, and Agency customers Associated Information Collections (with OMB control numbers): All AMS Information Collections for which an electronic submission option is feasible for the agency and valuable to customers will be automated (see GPEA report/spreadsheet submitted Jan 2003 for all collection numbers). Major Milestones & Timeline: Milestone Planned Start Actual Start Planned End Actual End Complete initial feasibility 7/2/01 7/2/01 7/31/01 7/20/01 assessment of Adobe Acrobat Digital signature capability Obtain and setup equipment 8/01/01 9/24/01 10/01/01 8/13/02 and software for pilot Conduct limited pilot with 2 10/01/01 9/16/02 12/30/02 program areas Add remaining AMS 12/01/01 4/30/03 program areas

Agency eGovernment Tactical Plan 17 Prepare all Mission Areas for 9/16/02 9/16/02 4/30/03 GPEA

Performance Measures: Upon full system implementation, users in each AMS program area will be surveyed to obtain their assessment of the intangible value of the system for at least the following five factors: A) Capability to electronically capture program information from customers; B) Capability to electronically capture program information from agency users; C) Capability to automatically route information to program units for processing; D) Ability to provide appropriate processing audit trails; and E) Capability to ensure that program information is maintained in accordance with required Federal Guidelines. The desired goal for the system is to have 75 percent of the system users indicate that they believe the system significantly improves at least four of the five factors. Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $495,000 $100,000 $50,000 $50,000 $50,000

Agency eGovernment Tactical Plan 18 Name of Initiative: Livestock Mandatory Price Reporting System Description: This system provides industry with rapid, electronic process for reporting price data to USDA and allows USDA to rapidly compile and publish reports. The system allows the agency to receive price data and uses Public Key Infrastructure (PKI) certificates to positively identify the source of the data and provide non- repudiation that ensures data integrity. The system further allows USDA to compile submitted price data and distribute price reports several times a day within an hour of each cut-off time. Level/Scope: USDA eGovernment Goals Met: Single agency initiative Goal 2: Enhance collaboration with public and private sector organizations to develop and deliver USDA’s mission. Desired Outcomes/Functionality:  Short-term: Timeliness of data release for  Long-term: AMS Strategic goal 2: Ensure each of the four reporting areas (Cattle, Swine, fair and competitive agricultural marketing Beef and Lamb) through marketing tools and regulations.

Expected Benefits:  Improves the price and supply reporting services of USDA and encourages competition in the marketplace for livestock and livestock products Agency Participation/Impacts:  Supports agency efforts to expand electronic government Affected Agency Programs:  AMS Market News systems for online dissemination of information Key Stakeholders Involved:  Livestock Processors, Meat Packers, USDA, Commodity Brokers, U.S. Congress

Associated Information Collections (with OMB control numbers):  OMB #0581-0186 Major Milestones & Timeline (if there is an associated GPEA Project Plan, please summarize the plan milestones here—otherwise, include project milestones for the initiative): Description Actual Start Actual End Base Requirements Study 02/15/2000 4/07/2000 Equipment 07/01/2000 08/02/2000 System Design 04/07/2000 08/02/2000 System Development 08/02/2000 04/02/2001 FY2001 System Maintenance 04/02/2001 09/30/2001 FY2002 System Maintenance 10/01/2001 09/30/2002 FY2003 System Maintenance 10/01/2002 09/30/2003 FY2004 System Maintenance 10/01/2003 9/30/2004 Performance Measures:  Provide automated support for price reporting  95% of reports are produced on the first try  95% of reports are released within one hour of  System availability is 24/7 submission Estimated Budget Data:

Agency eGovernment Tactical Plan 19 FY2002: FY2003: FY2004: FY2005: FY2006: $1.13 M $1.11 M $0.07 M $$0.07 M $$0.07 M

Name of Initiative: mpXML Meat and Poultry Supply Chain Data Standards Description: AMS is addressing its core mission of providing marketing assistance to the agricultural industry by helping the meat and poultry industries implement e-commerce processes. AMS has partnered with the meat and poultry industries to establish an industry-based, non-profit electronic business standards forum. This forum, know as the Meat and Poultry Electronic Business to Business Data Standards Association (mpXML), has partnered with the Uniform Code Council (UCC) to define and develop standards for efficient, Internet-based, electronic trading of variable measure perishable meat and poultry products. AMS’ role is to ensure broad industry participation and the use of a fair standards development process to generate and maintain industry confidence in the forum’s ability to establish useful public domain standards. Level/Scope: USDA eGovernment Goals Met: Supply-chain buyers and sellers of meat and poultry 2.3 Streamline oversight, regulatory, and products at the domestic and international level. cooperative activities with standardized electronic solutions. Desired Outcomes/Functionality: Short-term: Long-term:  Focus industry attention on the opportunity  Use reduced Space Symbology to capture to create a new generation of standards that point-of-sale (POS) product information that provides for electronic trade item can be used to suppliers for just-in-time synchronization of variable measure products inventory replenishment and to extend and category management of perishables. production lot identification to the POS to enhance food safety programs for consumers. Expected Benefits:  More efficient and effective trading processes that take advantage of Internet technology to provide competitive advantage across the meat and poultry industries. Agency Participation/Impacts:  The AMS Chief Information Officer participates as a non-voting member of the mpXML Board of Directors.  By assisting major industry players in integrating e-business processes, AMS hopes to gain insights into enabling e-business processes within its own operations to provide better services to citizens, industry, and other government agencies. Affected Agency Programs:  Standardization Programs that define systems for universal product identification and quality factors. Key Stakeholders Involved:  Meat and poultry producers, packers, wholesalers, brokers, retailers, and exchanges.

Associated Information Collections (with OMB control numbers):  None Major Milestones & Timeline:

Agency eGovernment Tactical Plan 20  June 2001 – Created non-profit organization  March 2002 - Membership drive begins; mpXML Web Site goes public  November 2002 – Technical committees begin standards development  March 2003 – Global Services Management Process (GSMP) data alignment process to begin  FY 2004 – First draft of GSMP XML schema for Trade Item Synchronization  FY 2005 –Final GSMP XML schema for Trade Item Synchronization and e-trading efficiencies  FY 2006 –GSMP XML schema for Traceability and Category Management through Consumer Point of Sale (requires adoption of reduced space symbology scanners by retailers) Performance Measures:  Number of industry members that join  Satisfaction of member companies with progress mpXML made by mpXML in resolving e-commerce issues and defining industry-wide standards. Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $7,000 $7,000 $7,000 $7,000 $7,000

Agency eGovernment Tactical Plan 21 Name of Initiative: FQAS Food and Commodity Connection Web Site Description: The AMS Food Quality Assurance Staff (FQAS) Food and Commodity Connection Web Site will provide information and assistance to institutional foodservice professionals. These professionals will be able to find extensive listings of food products made from both commercial and USDA purchased commodities. Additionally, these professionals can determine that these products are produced at locations that receive appropriate oversight from Federal inspectors or have passed USDA sanitary audits. FNS is working closely with AMS in determining how best to use this site to meet the needs of school food service professionals. Level/Scope: USDA eGovernment Goals Met: Single agency initiative (with multiple agency 1.2 Enhance the efficiency and commercial viability of input) agricultural producers and promote the expansion of agricultural trade. Desired Outcomes/Functionality: Short-term: Long-term:  Provide a clearinghouse of product and  Help provide additional outlets for surplus vendor information for school and military commodities purchased by USDA for schools. foodservice professionals  Help ensure that food products produced for schools and the military are processed and distributed by facilities that use good manufacturing practices.  Help improve American’s diet. Expected Benefits: Institutional buyers for schools and the military will be able to search for products, compare nutritional characteristics of available products, access the vendor's Fact Sheets and web sites, view Food Safety and Inspection Service (FSIS) and Food and Drug Administration (FDA) recall notices, plan meal assessments, locate certified food distributors, and exchange USDA recipes. Distributors and manufacturers will be able to make school and military foodservice professionals aware of their products. Agency Participation/Impacts: The AMS Food Quality and Assurance program is leading the development of this web site with input from FNS and customers that are likely to use the site. Affected Agency Programs: Food Quality Assurance Program, Food Grading and Certification Programs, Commodity Procurement and Distribution Programs Key Stakeholders Involved: AMS and FNS managers, school and military food service professionals, and processors and distributors of school and military food products Associated Information Collections (with OMB control numbers):  None Major Milestones & Timeline (if there are associated collections, please summarize the GPEA Project Plan milestones here—otherwise, include project milestones for the initiative):  Create site capabilities – FY 2002  Open site to processors for product and facility description – FY 2003 Open site to school and military food service professionals -- FY 2003 Performance Measures:

Agency eGovernment Tactical Plan 22 The number of vendors providing information to the site The frequency of use by foodservice professionals Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $360,000 $250,000 $200,000 $200,000 $200,000

Agency eGovernment Tactical Plan 23 III. PROPOSED AGENCY EGOVERNMENT OPPORTUNITIES

The summary chart below reflects the key eGovernment initiatives that AMS is currently engaged in. These initiatives will be led and developed by AMS and support or complement initiatives that are in the USDA eGovernment Strategic Plan. Additionally, Appendix A provides the names of the AMS e-government governance board known as the Technology Application Steering Committee (TASC), and Appendix B provides a baseline spreadsheet of the AMS e- government initiatives.

Priority Initiative Scope

High Web Content Management Agency

High Web-based Supply Chain Management Multi-Agency

Common-Component-Based .NET User-Fee Billing High Agency Systems

High Livestock Marketing Claims Registry Agency

Agency eGovernment Tactical Plan 24 Name of Initiative: Web Content Management Description: The purpose of this initiative is to improve the quality and efficiency of the AMS web site through the implementation of a Web content management system. Through the use of templates and data tagging, the system will allow the owners of the content, usually non-technical users, to directly manage and control their content. The system will also provide a fully secure and audited history of all assets and work performed on the web site as well as the ability to refer back to a prior, version of the site if any errors are detected. A web content management system will ensure that the content is always accurate and timely with little manual web site intervention necessary. Agency efforts to implement web content management are on hold until the Department issues guidance to agencies regarding its eDeployment Plan for Web Content Management. Level/Scope: USDA eGovernment Goals Met: Single Agency Initiative 3.4 Create and maintain a management and technical infrastructure capable of supporting USDA’s eGovernment vision. Desired Outcomes/Functionality: Short-term: Long-term:  More timely, accurate information  Elimination of manual intervention  Tracking of all changes made on Web Site  Workflow and version control  Maintain Website consistency through use of templates Expected Benefits:  Maximum Web utilization  Improved citizen satisfaction with web site Agency Participation/Impacts:  A more accurate, tightly linked website with richer content for private entities and the public to use.  Easier process for employees to move content to the Internet and Intranet web sites. Affected Agency Programs: Initially, to manage the publishing of accurate and up-to-date web site content regarding the impact of biotechnology on the food supply and USDA’s capability to certify the genetically modified organism (GMO) status of agricultural products. Key Stakeholders Involved:  Program Areas, Administrative office, any Agency entity that currently provides web content. Associated Information Collections (with OMB control numbers):  None Major Milestones & Timeline: Milestone Planned Start Actual Start Planned End Actual End Discovery Phase July 2002 July 2002 July 2002 July 2002 Definition Phase On Hold Construction Phase On Hold Delivery On Hold Performance Measures:  Satisfaction of AMS management with quality and presentation of web site content

Agency eGovernment Tactical Plan 25 Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $250,000 $ $ $ $

Agency eGovernment Tactical Plan 26 Name of Initiative: Web-based Supply Chain Management Description: Approximately $2.5 billion worth of commodities are purchased per year by USDA to provide support for Federal domestic and foreign food assistance programs. Purchases for these programs also help to stabilize prices in agricultural commodity markets by balancing supply and demand. The system is also used to track inventory of approximately $1.0 billion. The Processed Commodity Inventory Management System (PCIMS) that is administered by AMS, FSA and FNS currently supports these commodity operations. Under USDA’s egov program the Department is proposing to replace PCIMS with a modern web-based supply chain management system. This system will be used by USDA and the suppliers of purchased commodities to bid, award, and pay for commodities, and allow USDA to inventory, manage, and distribute products to customers. Level/Scope: USDA eGovernment Goals Met: Multiple USDA Agencies 2.2 Enable business transactions with partners through user-friendly applications and seamless integration across the Department. Desired Outcomes/Functionality: Improve value to customers, improve the stewardship of public resources by reducing costs, and enhance the operational performance and management of USDA’s commodity programs. Expected Benefits:  Improved Efficiency and Effectiveness—Commercial Off-the Shelf (COTS)-based software solution will provide commercial best practices in information technology and electronic commerce to USDA missions and programs. We also anticipate lower operating/maintenance costs.  Improved Customer Service--Actions will be more timely, enhancing USDA’ s ability to respond to market support situations and quickly disseminate food safety alerts. Customers will interact directly with USDA. Easier to respond to ad hoc information requests.

Agency Participation and Impact: AMS is currently contributing three staff positions to this multi-agency initiative. Affected Agency Programs: Commodity Purchasing Services of Livestock and Seed, Poultry and Fruit and Vegetable Programs, Agricultural Marketing Service Key Stakeholders Involved: Federal agencies such as AMS, FNS, FSA, FAS, USAID, and MARAD. Non-federal organizations such as State distributing agencies, school districts and other recipient agencies, and private voluntary organizations. In the private sector, vendors, warehouses and other contractors. Associated Information Collection (with OMB control numbers)  AMS 0581-0182

Agency eGovernment Tactical Plan 27 Major Milestones & Timeline: Phase 1: 0-18 Months  Executive sponsorship will be fully defined and established, and a Program Management Office will be fully implemented.  Focus attention on change management and building acceptance and support for the program.  Deliver basic procurement functionality with an integrated financial system  Basic demand, material, and inventory planning capabilities will begin,  System will accommodate all of the commodity types and all users.

Phase 2: 18-36 Months  Deliver complete eProcurement and eSourcing functionality.  Users will be able to engage suppliers and customer in all demand, supply and inventory planning efforts  Transportation Planning Capabilities will be fully deployed including collaborative capabilities.  Strategic Network Modeling and Material Supply Planning activities will be deployed.  Data Warehouse will be enhanced.  Training products will be developed and deployed.  The parallel operation of COTS-based system and PCIMS will have ended and PCIMS will be decommissioned. Phase 3: 36-48 Months  All functionality will be fully deployed  Integrated exchange solution connecting over 40,000 users  Majority of USDA commodities will have sourcing contracts  Data Warehouse expansion will be completed, all interfaces will be finalized  Call center will be fully deployed and operational.  Training products will have been developed and deployed, and the PCIMS operations team will have completely transitioned to operate the COTS solution Performance Measures:  Improved customer satisfaction  User satisfaction with ad hoc reporting capability and improved data reliability  Reduced operational costs  More effectively administered commodity programs  Flexibility to implement changes in a timely and cost efficient manner  Compressed cycle time  Improved customer service  Enhance funds management and control Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $0 $1.0 M $9.0 M $23.2 M $21.85 M

Agency eGovernment Tactical Plan 28 Name of Initiative: Common-Component-Based .NET User-Fee Billing Systems Description: AMS provides quality assessment services for agricultural commodities and food products on a user fee basis throughout the United States. Grading programs and billing systems are tailored to meet the requirements of the various industries and provide users with a fair assessment that fully recovers the cost of program operation. Currently, each grading program operates billing systems that were built using different software languages and database products. AMS has determined, with contractor assistance, the common functions and data structures that can serve as a foundation for all AMS grading program billing systems. By creating these common components in Visual Basic.NET and creating the data structures in SQL Server, this model will be reused to build all five billing systems in a common language with a common architecture. This will reduce the cost of building and maintaining industry-tailored billing systems. Level/Scope: USDA eGovernment Goals Met: Agency-Specific 3.3 Develop and enhance administrative and support functions that satisfy employee and enterprise needs in an effective, efficient and interoperable manner. Desired Outcomes/Functionality: Short-term: Long-term:  Reduce the cost of building and enhancing the  Allow rapid sharing of future enhancements Agency’s five grading program billing systems across billing programs through a modular by standardizing on a common architecture and program design. a common development language.  Allow the development of web services to  Reduce the cost of maintaining the Agency’s support Internet-based interaction with industry, five grading program billing systems. such as scheduling service requests and transmitting assessment results. Expected Benefits:  Cost savings and cost avoidance for the development and maintenance of industry-tailored billing systems  Ready deployment of web-based functionality through the use of the .NET framework Agency Participation/Impacts:  Cross program cooperation and participation in the governance of the common component structure Affected Agency Programs: The Livestock, Poultry, Diary, Fresh Fruit and Vegetable, and Processed Fruit and Vegetable grading programs Key Stakeholders Involved:  Grading program Branch Chiefs and technology staffs Associated Information Collections (with OMB control numbers): None. All forms directly associated with these billing systems are completed by USDA or Federal-State employees and are not completed by the public.

Major Milestones & Timeline (if there are associated collections, please summarize the GPEA Project Plan milestones here—otherwise, include project milestones for the initiative): This initiative is in the formative stage, thus timelines have not yet been determined.

Agency eGovernment Tactical Plan 29 Performance Measures:  Comparing the cost of developing past systems to the cost of building .NET common component- based systems. Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $0 $0 $1,400,000 $100,000 $100,000

Agency eGovernment Tactical Plan 30 Name of Initiative: Livestock Marketing Claims Registry Description: This system provides industry with a central location for information on participants in USDA Certified, Process Verified, or Claim Verified Programs. Users will be able to locate producers or operations making specific livestock and meat marketing claims by searching an online database.

Level/Scope: USDA eGovernment Goals Met: Single agency initiative 2.3 Streamline oversight, regulatory, and cooperative activities with standardized electronic solutions Desired Outcomes/Functionality: Short-term: Long-term:  Increased livestock industry participation in the Facilitate the marketing of US-produced livestock. USDA verified programs. Expected Benefits: Assist producers of livestock and meat in marketing their products in the U.S. and internationally. Agency Participation/Impacts: Supports AMS and the US livestock industry Affected Agency Programs: Livestock and Seed Program Key Stakeholders Involved:  Livestock Producers  Livestock Slaughter and Packing Operations Associated Information Collections (with OMB control numbers):  OMB #0581-0124 Major Milestones & Timeline (if there are associated collections, please summarize the GPEA Project Plan milestones here—otherwise, include project milestones for the initiative): This initiative is in the formative stage, thus the following timeline is tentative. Description Start Date End Date Base Requirements Study 02/03/2003 03/31/2003 System Design and Development 04/01/2003 09/30/2003 FY2004 System O&M 10/01/2003 09/30/2004 FY2005 System O&M 10/01/2004 09/30/2005 Performance Measures:  Central Web site for all USDA Verified Programs (livestock)  Searchable database with information on all USDA Verified Programs participants  System Availability 24/7

Estimated Budget/Spending Data: FY2002: FY2003: FY2004: FY2005: FY2006: $0 $120,000 $200,000 $50,000 $50,000

Agency eGovernment Tactical Plan 31 IV. FUNDING SUMMARY FOR EGOVERNMENT

A summary of the budget information for all agency-led eGovernment projects outlined in Section V is provided below. This provides an approximate 5-year spending plan for the key AMS eGovernment initiatives.

FY FY FY FY FY 2002 2003 2004 2005 2006 Budget Budget Budget Budget Budget Current eGovernment (in (in (in (in (in Type Effort thousands) thousands) thousands) thousands) thousands)

Current AMS Market News Portal 420 250 280 100 100 Agency eGovernment AMS Corporate Portal 100 200 70 72 74 Efforts (in (eAccess) thousands) Business Process 495 100 50 50 50 Management System (GPEA Compliance)

Livestock Mandatory Price 1,130 1,110 70 70 70 Reporting System

mpXML Meat and Poultry 7 7 7 7 7 Supply Chain Data Standards

FQAS Food and Commodity 360 250 200 200 200 Connection Web Site

FY FY FY FY FY 2002 2003 2004 2005 2006 Budget Budget Budget Budget Budget Proposed eGovernment (in (in (in (in (in Type Initiative thousands) thousands) thousands) thousands) thousands)

Proposed Web Content Management 250 0 0 0 0 Agency eGovernment Web-based Supply Chain 0 1,000 9,000 23,000 21,850 Opportunities Management

Common Component .NET 0 0 1,400 100 100 User Fee Billing Systems

Country of Origin Product 0 120 200 50 50 Registry

Agency eGovernment Tactical Plan 32 Agency eGovernment Tactical Plan 33 APPENDIX A: AGENCY EGOVERNMENT STEERING COMMITTEE MEMBERS

Douglas Bailey, Chair Martha Bearer Sarah Buickema Jeff Haynes Hank Martin Melody McFadden Tony Proctor Whitney Ricks Robert Scott Ken Wang Eric Forman, Executive Sponsor