Job Description Ref No

Job Description Ref no: Project Manager - British Council Services for International Job Title Education Marketing (BCSIEM), South Asia

Directorate or Region South Asia Department/Country Education & Society

Location of post Delhi or Mumbai Pay Band G/6

Regional Director Reports to Duration of job 2 years fixed term contract BC SIEM

Purpose of job:

British Council Services for International Education Marketing (BC SIEM) provides a comprehensive set of solutions, tailored to cater to UK educational institutions’ diverse international marketing needs in South Asia. This role will support the delivery of these solutions from South Asia. This role has a regional remit and will be involved in providing project management support to teams across the region (currently there are 26 staff delivering SIEM in 5 countries in South Asia). This role is responsible for providing central project management support to ensure resources are allocated correctly to deliver a range of projects throughout the year, to deadline, in order to achieve our ambitious targets.

The role holder will also provide project and administrative support to the Regional Director (SIEM) and wider Regional SIEM team.

Who delivers the services? The services are delivered through experienced overseas teams at country level, led by specialist Regional Directors in five regions who ensure that the right people, process and approach are employed to meet UK institutions’ needs.

Why UK institutions use Services for International Education Marketing? We provide services to the UK education sector and are committed to the growth and prosperity of UK education providers. Our services include: • A comprehensive service to help UK institutions take advantage of the growing international education market • Flexible and creative solutions tailored for institutions in response to changing market demands around the world • Access to knowledgeable and expert staff with in-country experience and presence • Opportunities to boost international student recruitment numbers • Development of partnership opportunities • Promotion of individual institutions in key international education markets • Access to cutting edge research

Context and environment: (e.g. dept description, region description, organogram) The region is of high priority for the UK covering both high-growth economies (notably India, with a population of 1.2bn) and other countries important to the UK from a security perspective, principally Pakistan and Afghanistan. The region comprises India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal. Programme priority areas are English, where there is a need to develop a stronger product offer for teachers and learners; Higher Education (with large opportunities in market intelligence and knowledge transfer) and the Arts. Accountabilities, responsibilities and main duties: (including people management and finance)

 Working with the Regional Director (SIEM) be responsible for ensuring that BC SIEM projects are managed consistently across the region and meet the project objectives ensuring buy-in and participation from country teams. In particular this role will support regional projects and initiatives where more than one country is involved for example regional careers fairs, regional marketing, ensuring exhibitions are centrally coordinated, regional training sessions, regional agent initiatives etc.  This role will also support the implementation of new and agreed regional pricing and structural changes envisaged over the next two years as per the business plan.  Contribute to the BC SIEM planning process through the utilisation of their experience of project management and delivery. This is done on both a quarterly and annual basis and will require liaison with each of the country teams to ensure we have a complete understanding of the business at identified points during the year.  To support and champion regional collaboration on a range of projects, communicating effectively with all country teams to ensure project deadlines are met and delivered to a high standard  To develop and maintain internal stakeholder relationships with the wider BC SIEM team and Education & Society Strategic Business Unit across South Asia and the UK. Feeding in relevant information when appropriate and ensuring we have wider stakeholder engagement.  To ensure that monitoring and evaluation is part of the project management process and to deliver a centralised response when required working with each of the teams and the wider monitoring and evaluation team (currently based in Delhi)  To contribute to the design and delivery of BC SIEM projects – working closely with project delivery teams along matrix management lines, ensuring programmes are delivered to plan sharing best practice where useful  To keep professionally updated on sector & market developments that affect delivery and project management methodologies  To provide administrative support to the senior SIEM executive support as and when required.

Key relationships: (include internal and external)

Internal: SIEM South Asia Heads, SIEM South Asia Senior Management team, SBU Head Programme, location Head Programmes, SBU Assistant Directors, Specialist roles based in different geography , Regional SBU leadership teams, UK SIEM teams

External: Sector specific partner organisations (e.g. schools, universities, arts organisations etc), Delivery partnership organisations

Other important features or requirements of the job : some travel within and outside the country and unsocial/evening hours at times

Please specify any Post holder will need valid work permit to work in India. passport/visa and/or nationality requirement. Please indicate if any security Reference Checks as per British Council India HR policy or legal checks are required for this role. Person Specification Desirable Essential Assessment stage

Behaviours Working together – (more Interview only demanding): Ensuring that others benefit as well as me Being accountable – (more demanding): Putting the needs of the team or British Council ahead of my own Making it happen – (more demanding): Challenging myself and others to deliver and measure better results Creating shared purpose – (more These behaviours will demanding): Creating energy and be needed to clarity so that people want to work successfully carry out purposefully together the role, but will not be assessed for recruitment purposes Shaping the future – (essential): Looking for ways in which we can do things better

Connecting with others – (essential): Making regular opportunities to understand others better

Skills and Project and Contract Management Short listing Knowledge Development and delivery and Interview for all Level 2 Leads the development/authoring and quality review of project proposals to corporate standards and internal/external client requirements

Takes lead responsibility for the implementation of projects at different stages of the project cycle to ensure delivery of project outputs and targets and manages change

Designs and manages logically inter- related input plans, costings, schedules and responsibility matrices, revenue forecasts and work breakdown structures Monitoring, evaluation and reporting Level 2 Agrees monitoring and evaluation criteria and plans with internal and external clients/partners/ stakeholders at project pre-implementation

Manages the delivery of monitoring plans and takes action to ensure projects are delivered to time, quality and cost targets

Communicates outputs and targets

Takes the lead for specific projects on the management of project/contract closure and financial and technical reporting to internal and client/partner/ stakeholder standards and needs

Communicates the findings from project impact evaluation, captures and disseminates lessons learnt

Communications Skills

Reading and Writing Skills Level 2 Able to produce summaries of complex documents for a specific audience

Writes business documents clearly and effectively using standard British Council formats where available (e.g. reports PowerPoint, web, etc.)

Able to manage documents through several drafts with various contributors

Reports disagreement with sensitivity and even-handedness Understands and applies plain English guidelines Understanding purpose Level 1 Judges when to communicate and understands the impact/consequences of his/her message on others

Ensures communications are appropriate to purpose and p repares for important discussions

Has a basic understanding of the cultural environment in which he/she is communicating Understanding the audience Level 2 Analyses the communication needs of new target audiences

As appropriate, encourages and generates two-way communications with target audiences to increase mutual understanding and adapt communications as required

Knowledge Sharing Level 2 Demonstrates commitment to sharing information and knowledge with colleagues throughout the organisation

Able to build appropriate networks

Encourages others to share information and knowledge with one another

Marketing and Customer Service

Understanding potential markets/customers Level 2 Understands the importance of market research and the benefits it provides

Supports the development of products, services, projects and activities for agreed target groups

Responding to customer needs Level 1 Controls the interaction with the customer. Listens effectively and uses questioning skills to clarify customer needs

Delivers excellent service at all points of contact

Computer skills

Using Outlook Level 3 Use tracking facilities and expiry dates on email

Create/assign tasks and monitor task progression

Know how to use outlook for email merging Effectively use Outlook to manage and file emails including writing email rules and managing alerts

Apply and create categories to organise items

Using Word Level 3 Perform complex mail merges (Word into other applications)

Create document templates using styles

Create and format complex diagrams and graphics

Insert bookmarks, Table of Contents, footnotes and endnotes

Understand and use section and page breaks

Create/manipulate outlines styles for numbering and bullets

Create/amend complex documents using several levels of headings and sub-headings and handling indexes, tables and a cross-reference system as appropriate

Awareness of file size and knowledge of how to use file compression

Using Databases Level 2 Produce reports from tables and queries

Retrieve and search for information using standard reports Perform more advanced queries using the built-in query tool to search data and produce reports

Experience Up to two years of relevant project Experience of Short listing management experience preferably working with other and Interview (but not essentially) in the education countries in the sector with an overall work region experience of atleast 5 years. Experience of working in a diverse team Proficient computer skills

Proficient communicator (in English) Qualifications Graduate – preferably in Marketing, Marketing or Project Short listing Communications or Business Management qualification

Submitted by Regional Director BC SIEM Date May 2014