The Tendency to Perceive Individuals Differently Based on Their Position Or Job Is Called
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Question 1
The tendency to perceive individuals differently based on their position or job is called the ______effect. Answer similar-to-me social status salience ombudsman proactive 4 points Question 2
A manager prefers to work with subordinates who think like that manager under the belief that "Birds of a feather flock together." This is an example of ______. Answer the social status effect the salience effect the similar-to-me effect the glass ceiling quid pro quo harassment 4 points Question 3
Which of the following is NOT mentioned in the textbook as a firm that adopts the proactive approach to social responsibility? Answer
McDonald's
Ben and Jerry's Target
Wal-Mart
Green Mountain Coffee 4 points Question 4
Title VII of the Civil Rights Act prohibits discrimination on the basis of all of the following EXCEPT: Answer sex. religion. gender. national origin. disability. 4 points Question 5
The ______rule states that an ethical decision is one that produces the greatest good for the greatest number of people. Answer
Justice
Moral Rights
Utilitarian
Practical 4 points Question 6
Ford Motor Co. assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car. This is an example of ______. Answer bias stereotyping managing diversity the ombudsman effect quid pro quo 4 points Question 7
Under the ______rule, an ethical decision is the one that best maintains people's fundamental privileges. Answer
Justice
Moral Rights
Utilitarian
Practical 4 points Question 8
Companies that go out of their way to learn about the needs of different stakeholders and use organizational resources to promote their interests are using the ______approach. Answer accommodative proactive defensive obstructionist offensive 4 points Question 9
People or groups who supply a company with its productive resources are called ______. Answer suppliers top management shareholders stockholders stakeholders 4 points Question 10
A female subordinate is offended by posters in her supervisor's office that she feels are degrading to women. This supervisor has exhibited ______. Answer the similar-to-me effect the glass ceiling the salience effect quid pro quo sexual harassment a hostile work environment 4 points
Question 1
When selecting a business-level strategy plan the "Stuck in the Middle" approach: Answer is no longer preferred. combines the two approaches of "low cost & differentiation." usually forces a choice between "low cost & differentiation." means a decision cannot be made until more information is obtained. is biased toward prior information. 4 points Question 2
Firestone Tire and Rubber Company set up a chain of Firestone retail stores to sell its tires to American consumers. This is an example of: Answer forward vertical integration. a global strategy. a focused-differentiation strategy. a multidomestic strategy. backward vertical integration. 4 points Question 3
Managers in biotechnology know that new drugs have a 10% chance of passing advanced clinical trials. This is an example of ______. Answer risk uncertainty bounded rationality incomplete information satisficing 4 points Question 4
When an organization enters a new type of industry that is not similar in any way to the current businesses of the organization, this is known as a(n) ______strategy. Answer concentration on a single business unrelated diversification international expansion related diversification vertical integration 4 points Question 5
An organization creates a list of possible future forecasts of business situations and creates a plan to respond to each of these forecasts. This is known as ______planning. Answer synergy ad hoc divisional-level scenario functional 4 points Question 6
After hearing one member describe a problem to be addressed, all members of a group first write down ideas and solutions. After this, everyone shares those suggestions without criticism. The group, one by one, clarifies, critiques, and discusses the alternatives. Finally, each member ranks all the alternatives, and the highest-ranking alternative is chosen. This process is called ______. Answer
Delphi technique dialectical inquiry brainstorming nominal group technique programmed decision making 4 points Question 7
When managers cannot assign probabilities of future occurrence to possible alternatives to a decision, this is known as ______. Answer certainty risk bounded rationality uncertainty dialectical inquiry 4 points Question 8
According to the administrative model of decision making, if managers cannot possibly specify all of the possible alternatives to a decision, this is the result of: Answer incomplete information. bounded rationality. an optimum decision. brainstorming. 4 points Question 9
In the classical model of decision-making, the most appropriate decision given the likely future consequences to the organization is known as the ______decision. Answer intuitive creative heuristic obvious optimum 4 points Question 10
When an organization updates its five-year plan annually in order to take into account changing conditions within the organization and in the organization's external environment, this is known as which type of plan? Answer
Inflexible
Functional
Rolling
Scenario
SWOT
Question 1
In which type of organizational design are employees correctly referred to as "two- boss employees?" Answer
Product structure
Matrix structure
Geographic structure
Functional structure
Divisional structure 4 points Question 2
In general, the more stable the organization's environment, the ______complex its strategy; the less skilled its workforce, the ______likely that the organization will use a formal organizational structure. Answer more; more more; less less; more less; less 4 points Question 3
______technologies are characterized by ______task variety and ______task analyzability. Answer
Routine; low; high
Routine; high; low
Nonroutine; high; high
Nonroutine; low; low 4 points Question 4
Which is NOT an integrating mechanism that organizations can use to increase coordination? Answer
Direct contact
Liaisons
Task forces
Ombudsmen Cross-functional teams 4 points Question 5
A counselor who works with the families of teenagers who are drug-dependent has ______than a worker who washes the left side of automobiles as they come through a car wash service. Answer lower task significance less autonomy less skill variety less task identity higher task significance 4 points Question 6
In the TQM process, once a measure has been set for comparison, the next step is to: Answer begin production. focus on the customer. design a marketing strategy. set a challenging quality goal and create incentives for reaching that goal. 4 points Question 7
In a ______layout, workstations are not organized in a fixed sequence, rather, each workstation is relatively self-contained and a product goes to whichever workstation is needed. Answer process permanent-position facilities product flexible manufacturing 4 points Question 8
One way organizations can keep their hierarchy flat is to: Answer decrease the span of control. increase the number of levels of management. decentralize authority. enlarge jobs. decrease autonomy. 4 points Question 9
The way in which machines, robots, and people are grouped together affects how ______they can be. Answer futuristic productive complex high-tech 4 points Question 10
The number of new problems that a manager experiences in performing his or her job is known as: Answer task analyzability. task variety. continuous-process technology. job design. small-batch technology.
Question 1
A division manager is told to "maximize the sales of the division" and is then evaluated on the basis of the net sales generated by the division. This is an example of a(n) ______budget approach. Answer profit revenue expense cash flow capital 4 points Question 2
An HR specialist gives a personality test to applicants for a factory-worker position. This is an example of ______. Answer trait appraisal ability testing situational testing interviewing role-playing 4 points Question 3
The final step in the control process is to: Answer initiate corrective action. measure actual performance. establish the standards of performance. compare actual performance to the standards. 4 points Question 4
A job applicant calls a professor who taught him in college and asks him to write a letter to her prospective employer commenting on her classroom performance. This is an example of ______. Answer background-checking recruiting training development a request for a reference 4 points Question 5
At the ______stage of the process of transforming raw materials into finished goods, managers typically use ______control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods. Answer conversion; concurrent input; feedback output; feedforward input; concurrent output; concurrent 4 points Question 6
When managers attempt to fill open positions with workers who are already working for the organization in some other capacity, they are engaging in ______. Answer development external recruiting walk-in recruiting outsourcing internal recruiting 4 points Question 7
Prior to designing a training and development program for managers, a human resource specialist attempts to determine which managers need training and what types of skills and knowledge these managers need to develop. This process is known as ______. Answer job validation
RJP validation recruitment needs assessment 4 points Question 8
Recruiting outside of an organization to find workers who have not worked for the organization previously is known as ______. Answer internal recruiting walk-in recruiting external recruiting selection development 4 points Question 9
The component of an HRM system that focuses on helping managers to develop the skills and abilities that will enable them to perform their jobs successfully is ______. Answer training and development recruitment selection performance appraisal feedback 4 points Question 10
An organization sets up a management information system (MIS) that gives managers information about changes in the task environment that may impact the organization later on. This is an example of ______control. Answer feedforward concurrent feedback bureaucratic
MBO
Question 1
The ability of a leader to get others to act in certain ways is known as that leader's ______. Answer power initiating structure consideration task-orientation task structure 4 points Question 2
The power of a leader that comes from the respect and loyalty of subordinates is known as ______power. Answer reward legitimate coercive referent position 4 points Question 3
Leadership that makes subordinates aware of their jobs' importance to the organization is called ______. Answer consideration empowerment transformational transactional path-goal leadership 4 points Question 4
Leadership theories that propose that the effectiveness of a leader depends on the situation in which the leader finds herself are known as ______models. Answer trait contingency empowerment path-goal leadership substitute 4 points Question 5
Andrew Grove, CEO of Intel, holds a Ph.D. in chemical engineering and is very knowledgeable about the microprocessors that Intel produces. He advises an R&D scientist about a possible new product idea. Which type of power do we say Grove has? Answer
Expert power
Empowerment power
Consideration power
Relationship-oriented power 4 points Question 6
A supermarket manager schedules the workers in the supermarket to ensure that enough cash register clerks are available at different times during the day depending on the expected demand from customers. This manager has engaged in which type of behavior? Answer
Relationship-oriented
Consideration
Initiating structure
Empowerment
Referent power 4 points Question 7
People experiencing overpayment inequity are most likely to: Answer raise their perceptions of their own inputs. ask for a raise. work slower. be absent more. raise their perceptions of others' outcomes. 4 points Question 8
According to a recent study, about what percentage of medium- or large-size organizations use profit-sharing plans with their employees? Answer
3 percent
7 percent 10 percent
16 percent
25 percent 4 points Question 9
According to path-goal theory, when leading creative workers, a manager should be ______. Answer supportive and critical supportive and uncritical hands-off and critical hands-off and uncritical directive 4 points Question 10
A subordinate changes his behavior from a dysfunctional to a functional behavior, and his manager then removes an undesired outcome. This is known as ______. Answer positive reinforcement extinction negative reinforcement inequity instrumentality Question 1
In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to ______. Answer competition integrative bargaining distributive negotiation flipping a coin adversarial language 4 points Question 2
A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender's perspective. We say that this manager is attempting to ______. Answer be empathetic reduce information richness create a rumor use jargon use information distortion 4 points Question 3
Linguistic style includes all of the following EXCEPT: Answer voice. speed. jokes. eye contact. use of pauses. 4 points Question 4
Which of the following is NOT a factor in deciding what communication medium a manager should use? Answer
Information richness of a medium
The manager's personality
Time needed for communication
Need for a paper trail 4 points Question 5
The paths along which information flows within the organization are called ______. Answer noise communication networks filtering paths information richness jargon 4 points Question 6
Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams? Answer
Informal teams
Ad hoc teams
Virtual teams Task forces
Interest groups 4 points Question 7
Managers who ______are likely to see their ______. Answer decrease uncertainty; power decrease decrease uncertainty; power increase increase uncertainty; power increase decrease their power; uncertainty increase increase their power; uncertainty increase. 4 points Question 8
An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have: Answer pooled task interdependence. a virtual team format. synergy. reciprocal task interdependence. sequential task interdependence. 4 points Question 9
A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting ______. Answer an interest group role synergy a virtual team role a role-making role social loafing 4 points Question 10
Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as ______. Answer informal groups interest groups virtual groups sequential task interdependence groups self-managed work teams
Question 1
In the example in the textbook, when Adrian Hofbeck and Joseph Steinberg resolved their conflict, they resorted to ______. Answer competition integrative bargaining distributive negotiation flipping a coin adversarial language 4 points Question 2
A manager tries to understand how the sender of a message feels and tries to interpret the message from the sender's perspective. We say that this manager is attempting to ______. Answer be empathetic reduce information richness create a rumor use jargon use information distortion 4 points Question 3
Linguistic style includes all of the following EXCEPT: Answer voice. speed. jokes. eye contact. use of pauses. 4 points Question 4
Which of the following is NOT a factor in deciding what communication medium a manager should use? Answer
Information richness of a medium
The manager's personality Time needed for communication
Need for a paper trail 4 points Question 5
The paths along which information flows within the organization are called ______. Answer noise communication networks filtering paths information richness jargon 4 points Question 6
Teams that rarely, if ever, interact with each other on a face-to-face basis are referred to as which type of teams? Answer
Informal teams
Ad hoc teams
Virtual teams
Task forces
Interest groups 4 points Question 7
Managers who ______are likely to see their ______. Answer decrease uncertainty; power decrease decrease uncertainty; power increase increase uncertainty; power increase decrease their power; uncertainty increase increase their power; uncertainty increase. 4 points Question 8
An assembly line of workers in a Ford Motor Co. factory that produces Ford Explorers is said to have: Answer pooled task interdependence. a virtual team format. synergy. reciprocal task interdependence. sequential task interdependence. 4 points Question 9
A member of a task force does not do much work related to the goals of the task force. This member is confident that the other members of the task force "will take up the slack." This group member is exhibiting ______. Answer an interest group role synergy a virtual team role a role-making role social loafing 4 points Question 10
Teams that are empowered to take responsibility for acting autonomously on identifiable pieces of work are referred to as ______. Answer informal groups interest groups virtual groups sequential task interdependence groups self-managed work teams