Waters Software Services Support Group
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MassLynx™ 4.1 Software Upgrade Email Request Form
Email to: [email protected] (USA and Canada) [email protected] (Europe)
Please complete all information below, save this Word document, and email it to the Waters Service Support Group via one of the email addresses above.
Contact Information
User name Company name Mailing address Mailing address City/State/Zip Code/Country Telephone number Email Mass Spectrometer Type Mass Spectrometer Model Mass Spectrometer Serial # Current version of MassLynx Software Software Support ID # (Contract Number)
Send me an Upgrade Kit for MassLynx 4.1 Software. Please check yes or no: Yes No
Indicate the MassLynx Application Managers you have installed. The choices are: FractionLynx™, OpenLynx™ Open Access, QuanOptimize™, BioLynx™, MetaboLynx™, MaxEnt™1, MaxEnt 2, MaxEnt 3, Transform™, NeoLynx™, MicrobeLynx™, ProfileLynx™, ChromaLynx™, MarkerLynx™, TargetLynx. MassLynx 4.1 Software includes OpenLynx and QuanLynx. Please type below what Application Managers you have:
Please provide the serial number(s) for the key disks, or provide a screen capture of your current MassLynx Software Main Screen with the Application Manager tabs showing on the left-hand-side of the screen to support your request.
Waters Corporation 34 Maple Street, Milford, MA 01757-3696 U.S.A. www.waters.com 1 Serial Number(s)
Do you require need installation services for your software upgrade and options? (This is a billable event) Please check yes or no: Yes No
Waters Corporation 34 Maple Street, Milford, MA 01757-3696 U.S.A. www.waters.com 2 Do you need a quotation for computer/hardware system? Please indicate the required computer system from the list below: M57p E6750 w/ WXP Professional – Lenovo ThinkCentre - Standard (186004491) M57p E6750 w/ WXP Professional – Lenovo ThinkCentre - Storage, w/ PCI TDAT card (700004134) M57p E6750 w/ WXP Professional – Lenovo ThinkCentre - Storage, w/250GB & 500GB HDD (186004493) M55p E6600 w/ WXP Professional – Lenovo ThinkCentre - Performance, w/1x250GB & 1x500GB SATA HDD (186004494) M57p E6750 w/ WXP Professional – Lenovo ThinkCentre - Process Only (186004492) Please indicate the required computer system from the list above.
Do you need a PCI HPIB card (289000764)? (This applies to Agilent LC users without a PCI type HPIB card [82350B] in the existing PC.) Please check yes or no: Yes No
What computer system are you currently using? Compaq EN800 Compaq EVO 510 Compaq AP200 IBM IntelliStation Z Pro Dual Xeon Processor Compaq AP250 IBM ThinkCenter M50 or M51 IBM NetVista IBM IntelliStation M Pro: Model 6219/6229/6849 Please indicate the computer system from the list above:
Do you need a firmware upgrade? Please check yes or no and indicate firmware revisions in the form below.
Waters Inlet Instrument & Firmware Support Information The MassLynx 4.1 Software Upgrade supports only the Waters components listed below, at the defined minimum firmware revisions.
Minimum Firmware Requirements Product Minimum Version Verification Firmware Serial Number Version Upgrade of Component Needed? 996 PDA Detector 1.8 Revision displayed on the CPU Yes No board (1.8 EPROM) 2996 PDA Detector 3.5 Yes No W2487 UV 1.02 Revision displayed in the Yes No Detector detector’s diagnostics W2488 MUX UV 2.01 Revision displayed in the Yes No Detector detector’s diagnostics Waters 2420 ELSD 1.0 Revision displayed in the Yes No detector’s diagnostics busSAT/IN 20.0 Label on the PCB Yes No 2690/2695 2.03 Displayed at power-on Yes No
Waters Corporation 34 Maple Street, Milford, MA 01757-3696 U.S.A. www.waters.com 3 Minimum Firmware Requirements Product Minimum Version Verification Firmware Serial Number Version Upgrade of Component Needed? 2790/2795 2.03 Displayed at power-on Yes No 2796 2.1 Displayed at power-on Yes No 515 Pump 1.0 Displayed at power-on Yes No Pump control 2.2 N/A Yes No Module Pump Control 3.0 N/A Yes No Module II 1525 Pump 1.3 N/A Yes No (no other version available) 1525μ Pump, 2.01 or N/A Yes No 1525EF Pump 2.02 (no other version available) 600 4.2 Displayed at power-on Yes No 2700 All Yes No CapLC All Yes No Delta Prep 4000 3.1 Yes No Delta Prep 2000 3.1 Yes No 2525 1.06 Yes No C/FO 1.05 Yes No 2767 Sample All Yes No Manager 2747 Sample All Yes No Manager 2777 Sample 2.4.0 Yes No Manager WFC II/WFC III All Yes No ACQUITY UPLC™ 1.2 Displayed in ACQUITY UPLC Yes No Binary Solvent Console Manager Select “View Module Info” ACQUITY UPLC 1.2 Displayed in ACQUITY UPLC Yes No Sample Manager Console (Autosampler) Select “View Module Info” ACQUITY UPLC 1.2 Displayed in ACQUITY UPLC Yes No TUV Detector Console Select “View Module Info” ACQUITY UPLC 4.1 Displayed in ACQUITY UPLC Yes No 2996 PDA Detector Console Select “View Module Info” ACQUITY UPLC 1.2 Displayed in ACQUITY UPLC Yes No PDA Detector Console Select “View Module Info” ACQUITY UPLC 1.2 Displayed in ACQUITY UPLC Yes No ELSD Detector Console Select “View Module Info”
If you indicated that you require a firmware upgrade for other system components, computer hardware system or installation services, a Waters Field Service Engineer will contact you separately and provide you with an estimate for the work required. Thank you.
Waters Corporation 34 Maple Street, Milford, MA 01757-3696 U.S.A. www.waters.com 4