SAP Offline Word Template

Test Script CUSTOMER SAP HANA 1.0 June 2015 English Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution ID: EZ3 Table of Contents

1 Purpose 4 1.1 System Access 4

2 Content Overview 5 2.1 My Home page 5 2.2 Configuration Setting Page 8 2.3 Dashboard Page 10 2.4 KPI Dashboard page 15

3 Testing Prerequisites 18 3.1 System Access and Roles 18

4 Sentiment Trend 20

5 Create a KPI Dashboard 23

6 Administration: SAP Data Services 26 6.1 Execute the Job to retrieve social media data 26 6.2 Schedule the Data Services jobs to retrieve Data 26

7 Administration: Configuration Settings 29 7.1 Accessing Configuration 29 7.2 Maintaining News Feed 29 7.3 Maintaining Channels 30 7.4 Maintaining Content 30 7.4.1 Create new Content 30 7.4.2 Edit Content 31 7.4.3 Delete Content 32 7.5 Maintaining Groups 33 7.5.1 Create Group 33 7.5.2 Edit Group 33 7.5.3 Delete Group 34 7.6 Maintaining Terms 34 7.6.1 Create new Term 34 7.6.2 Delete Term 35 7.6.3 Add Term to Group 36 7.7 Maintaining Tasks 36 7.7.1 Create new Task 36 7.7.2 Edit Task 38 7.7.3 Delete Task 39 7.7.4 Change Status 39 7.8 Maintaining Languages 39 7.8.1 Edit Language 39 7.9 Maintaining Notification 40 7.9.1 Overview 40 7.9.1.1 Create new Notification 40 7.9.1.2 Delete Notification40 7.9.2 User 41 7.9.2.1 Create new User or User group 41 7.9.2.2 Edit User or User group 42 7.9.2.3 Delete User or User group 42 7.9.2.4 Add User to User group 43 7.9.2.5 Remove User from User group 43 7.10 Maintaining Data Privacy 43 7.10.1 General 43 7.10.2 Blacklist 44 7.10.2.1 Exclude User 44 7.10.2.2 Remove User 44 7.10.3 Whitelist 44 7.10.3.1 Include User 45 7.10.3.2 Remove User 45 7.10.3.3 Activate / Deactivate User 45 7.11 Data Services 46 7.11.1 Maintaining Data Services credentials 46

Revision Change Date Description 0 June 2015 Published version

Semantic intelligence aims to determine the attitude of participants on social networks with respect to attitudes and opinions toward your brand, products, services, and so on. This document provides an overview of the preconfigured content along with examples of process steps. This document provides a detailed procedure for testing the scope item Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution after solution activation, reflecting the predefined scope of the solution. Each process step, Dashboard, or item is covered in its own section, providing the system interactions (test steps) in a table view. Steps that are not in scope of the process but are needed for testing are so marked. Project-specific steps must be added.

1.1 System Access

Access the system using the logon information and credentials supplied to you by your system administrator.

The Semantic Intelligence use case for SAP HANA Big Data Intelligence rapid-deployment solution provides three views: a My Home page, a Dashboard page, and a key performance indicator (KPI) KPI Dashboard page. The following sections describe the provided views.

2.1 My Home page

Dashboards

My Home 2 About Create Dashboard 3 Login details Configuration 1 Log Out

4 4 4 4 5

Figure 1: My Home Page

Figure Number Description Comments 1 News window 2 Dashboards 3 Semantic Administrator area 4 Information Tiles 5 Tile for adding more tiles for My Home page 6 Trash For more information, see the following sections

Overview

The My Home page is default landing page for Semantic Intelligence. The following describes the features displayed in Figure 1. 1. News feed window. The News feed window provides an area to link feeds from different internal or external sites. 2. Dashboards dropdown list. The dropdown list provides a list of the created Dashboards, by name, and a selection to Create Dashboard. When selecting Create Dashboard, a dialog box opens for creating a new Dashboard view. Provide the following information to create a new Dashboard view in the dialog box:

Field Entry Comments Name Enter your Layout Select a layout design from the dropdown list: 1 (1 full screen area) 2x1 (2 small areas, 1 large area) 2x2x1(4 small areas, 1 large area) 3x3x1(6 small areas, 1 large area) Choose Create to complete your new Dashboard view. 3. dropdown list: The dropdown list provides options for the user: 1. About provides technical and support information for Semantic Intelligence. 2. Logon Details provides user name, server, and language information 3. Configuration: Selecting Configuration opens a new window allowing you to review or modify the different configuration points in Semantic Intelligence. For more information about the Configuration window, see the following section. 4. Log Out allows you to log out of Semantic Intelligence 4. Tiles in the initial view. The rapid-deployment solution provides predefined tiles in the initial view such as Total Amount of Sentiment, Mood, and Sentiment trend, along with blank tile used to delete or add other tiles. Choosing a predefined tile opens the associated dashboard page.

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 6 5. Blank Tile for adding Tiles to your view. The tile with a 'plus' icon is selected to add additional available tiles to group views. A search feature is available to look for tiles not displayed. The available tiles are displayed with 'plus' buttons below. Choosing the 'plus' button allows you to add the tile to a group or create a new group. 6. You can rearrange tile position on the page by selecting the tile and moving it to a new location. Tiles are removed by dragging them onto the Trash icon. The Trash icon only appears at the bottom right on the screen when you have selected a tile and begin to move that tile. Moving a tile to the Trash does NOT delete the tile, the action only eliminates the tile from page view.

Note Modifications to any page settings are controlled by each individual user for their unique page view.

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 7 2.2 Configuration Setting Page

The Configuration page provides a separate window to create, edit, activate, or modify the configuration areas.

Configuration Point

Search 1 News Feed Channels 2 3 4 Content 5 Group Term 6 7 Task Sort Ascending Language Sort Descending Notification Filter Data Privacy Data Services 8

Figure 2: Configuration Settings page

The following describes the features of the Configuration window displayed in Figure 2. 1. Search 2. Configuration Points. A column of the available configuration points. Selecting one opens the information and settings window. 1. News Feed - Configure the settings for the News Feed window 2. Channels - Lists the followed channels 3. Content - Lists content areas 4. Group - Lists group keywords 5. Term - List of terms, create new terms and add to groups 6. Task - Display active or inactive tasks and create, edit, or deactivate tasks 7. Language - List of available languages 8. Notification - Settings for sending notifications to users or groups when a term, group, or content exceeds set parameters. 9. Data Privacy - Configure to create whitelists (approved users for adding data from their sentiment entries) or blacklist (users to exclude from data results). 10. Data Services - Provide data connection details including the service server and data repository information. Use the area to check the connection or edit values.

Note User access level determines what areas of Configuration are displayed and which areas the user can modify. 3. Information icon: Select to display data for chosen configuration point. 4. Settings icon: Select to modify or add to the settings for the chosen configuration point. 5. Action buttons: Depending upon the Configuration Point selected and whether you are in Information or Settings mode, a series of action buttons are available that provide selections for the selected area. Examples of actions are: Refresh, Edit, Create, Delete, and so on. 6. Selection column: The first column is for selecting rows to apply actions. The top allows you to select or deselect all rows. Individual rows can be selected from this column. To select multiple rows, use Shift and Enter keys 7. Filtering by column: By selecting a column heading, a dropdown menu provides filtering options. You can sort the column by ascending or descending order, or enter a keyword or alphabet letter into the Filter box. 8. Data area: Available data is displayed for the configuration point selected. 9. Page navigation: When the amount of data exceeds the number of rows on the page, additional pages are created and the navigation area is displayed. Either select a page number or use the forward or reverse step buttons to display additional pages.

Figure 3: Dashboard Page

Figure Description Number 1 Home icon 2 Search 3 Buttons to filter by Date, Filter choices and Filtersetting 4 Data Privacy 5 Settings 6 Total mentions with breakdown of positives and negatives 7 Quadrant areas for charts 8 Filter icons to filter by dimension or order (ascending or descending), setup widget icon, and expand icon 9 Semantic results are displayed 10 Expand and Hide icons to display KPI Drawer 11 KPI Drawer 12 Page Navigation

For more information, see the following sections

Overview

The Dashboard area provides charts, graphs, and other visualizations of the data. The default view has five areas with a sidebar that expands to reveal additional visualizations. 10. Home icon: – Choose to return to My Home screen. 11. Search – Enter words in the Search box for a fuzzy search process in mention text and category text, and all Dashboard areas and the result list is also filtered correspondingly to the matched results A stream of mentions from your tracked channel 12. Filters – Three filter buttons are provided to filter results: 1. Date button opens dialog box to modify the timespan. Enter a FROM: and TO date, and all Dashboard areas and result list are filtered to the selected time period. 2. Filter button opens dialog box to select from created filter settings 3. Filtersetting button opens dialog box for creating new filters or deleting existing filters. 13. Data Privacy—Delete, exclude, or clear selection. You can choose Delete selection or Exclude selection to delete or exclude marked mentions from the Mention result list. A mention can be marked as follows: 1. Select a mention from the Mention result list (#9 in Figure 4)

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 11 2. Mark the mention using the checkbox on the left side, beneath the profile picture. 14. Settings button opens dialog box to either change the name of your Dashboard or delete the Dashboard. 15. Display of Total Mentions – Based on the data and filters you set, displays the total number of mentions and the percentages of positives and negatives 16. Quadrant area for charts - each quadrant contains a chart that can be modified using the icons at the top right of each chart: o The Pie Chart icon allows you to change the visualization to one of the following selections: Bar, Pie, Donut, Cloud o The Settings icon opens a Setup Widget wizard. You can rename the quadrant, change the display (as with the Pie Chart icon), change the Dimension used and how many maximum and maximum centered entries are displayed. You can also change the color palette. o The Full Page icon allows you to expand the quadrant to full screen or collapse it back into the quadrant view. 17. Icons for filtering the Mention stream: The following icons are provided for filtering or viewing the Mention stream: o Time Entry Request icon: Switch to ordering the mention stream by dimensions or by score value o Sort icon: Change order to sort from oldest or from newest mentions (ascending or descending) o Settings icon – Rename the chart and to select the dimension the previous icon filters to, set order sort, and maximum entries. o Full Page icon - Expand the Mentions panel to full page or return to original size 18. The Mention stream - The information included with the mentions are name, text of the mention, timestamp for the mention, Categories for the mention, and emoticon images display when the mention is positive, neutral, or negative. The following are provided for the Mentions stream: o Switch to ordering the mention stream by dimensions or by score value o Change order to sort from oldest or from newest mentions (ascending or descending) o Settings – allow you rename the chart and to select the dimension the previous icon filters to, set order sort, and maximum entries. 19. Arrows icons - Arrows for expanding or collapsing the right navigational bar for additional visualizations. By choosing the arrow, a drawer like storage expands. This area contains a storage area for additional charts, allowing access to more information for your Dashboard. 20. This area contains additional charts, allowing access to more information for your dashboard. Drag and drop charts to free up space so you can define new charts without having to delete the old one. Inside the drawer, you can scroll through all the stored charts by choosing the arrow button. When the drawer button is selected again, the drawer view closes

Caution The first dashboard provided for every user can NOT be deleted 21. Page navigation: When the amount of data exceeds the number of rows on the page, additional pages are created and the navigation area is displayed. Either select a page number or use the forward or reverse step buttons to display additional pages.

Options

On each chart, you can select (or deselect) one or multiple values. The entire dashboard is refreshed to displaying the selected values in all quadrants. Hover over a chart line to have number value. Each user has the choice to rearrange the quadrants by selecting the area and moving it to the desired location. Any changes occur only at the user level and settings are individually saved for their preferences. Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 12 Caution The FacetType (for example, 1dimensional Chart, 2dimensional Chart, or GeoMap) is defined when the chart is created. The FacetType cannot be changed, once the chart is created.

All of the individual quadrants include icons to facilitate changes. Choose the circular chart icon, to change the chart type (for example, to pie, bar, donut, or cloud). Choose the gear icon to change settings using a Setup Widget, including rename a chart or select a new attribute to be displayed in the chart. Some visualizations panels also include an icon for changing time periods for displayed. The chart can be deleted by choosing delete. When choosing the [+] sign on an empty chart container, a new chart can be defined and added. When a chart is in the Centered Position, more entries are displayed and the chart can be exported as a png-format file.

Caution Only the result list has a scroll bar. Therefore, when a chart has too many entries or data points, the smaller size of each entry impacts readability.

Dimensions

The rapid-deployment solution provides the following dimensions for Dashboards.

Dimension Description

TA_LANGUAGE Text Analysis Language

LANGUAGENAME Language Name

SOCIALMEDIACHANNELDESC Channel full name

VOICEOFCUSTOMERAVERAGEOPINION Semantic Value

SOCIALUSERPROFILLINK Profile Link of Social user

KLOUTID User ID for Klout

KLOUTSCORE Userscore by Klout

GENDERCODE Gender estimate by Text Analysis

LOCATION GPS information

COUNTRY Country information

SOCIALPOSTCREATIONDATETIME Full date of post creation

SOCIALPOSTCREATIONDATE Day of post creation

SOCIALPOSTCREATIONMONTH Month of post creation

SOCIALPOSTCREATIONYEAR Year of post creation

VOICEOFCUSTOMERTYPE Type of socialpost, for example, request, complaint, and so on.

SOCIALDATAUUID ID of the SocialUser

SOCIALPOST ID of the social post SOCIALPOSTSEARCHTERMTEXT Category or Term in the ConfigUI SOCIALMEDIACHANNEL Short name of the Channel SOCIALPOSTTEXT Text of the Socialpost SOCIALPOSTLINK Link to the Socialpost LONGITUDEMEASURE Longitude of the GPS-information LATITUDEMEASURE Latitude of the GPS-information CREATIONUSERNAME Username of the post creator PARENT_ID_STR Parent ID for Twitter retweets GROUP_NAME Name of the Term Group as defined in Config UI STATUS User VIP status TA_TYPE Entity Extraction Type, for example, Weapon, Person, or Organization

Figure 4: KPI Dashboards

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 15 KPI Dashboard Page Structure

Figure Number Description 1 Category 2 Show in Dashboard 3 Remove 4 Selected Categories, Over All (default) plus any user selected categories, underline denotes which Category's data is currently displaying in table 5 Table column heading names 6 Table of data based on selected Category, Totals displayed after last data row 7 Dashboard Name – Term selected For more information, see the following sections

Overview

The KPI Dashboard page provides a table to display numeric values to selected Terms. There is no default term. No data displays until you have selected a term from the Category selection. The KPI Dashboard diagram: 1. Category – List of available categories from the dropdown list. Select a Category to display data in the KPI Dashboard. Over All is default category. Multiple categories display, in order selected, to the right of the buttons, see #4. 2. Show in Dashboard – Show in Dashboard button opens a Dashboard filtered with the Category selections you have made, see #4. 3. Remove -- Button allowing you to remove additional categories that you have selected, see #4 4. Over All and additional selected categories - Over All is the default category that displays when the KPI Dashboard is opened. The names of the additional categories you select display next to Over All. Each additional category has a box next to the name. When adding a check to the box, you can either Remove the category from the list, or use the category to filter results in the dashboard by selecting Show in Dashboard. Multiple categories can be removed or used as a filter with Show in Dashboard. The table displaying the data, #6, only displays one Category at a time. That Category displaying data has its name underlined. Choosing a different Category moves the underline and the data displayed. 5. Table columns for the KPI Dashboard, from left to right: o Navigational column – Use to select individual row or select all. o Category - Name of the Category selected with Totals after last row of category data o Channel

Caution Channel icons (for example from Twitter, and so on) only appear in this column when the icons are uploaded into the channel properties using the Configuration menu, for more information, see the SAP HANA Semantic Intelligence Configuration Guide (A97).

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 16 o Authors o Total mentions o Percent reach o Neutral o Positive o Negative o Passion 6. Table of data from selected category 7. Name of the Category selected and displayed

This section summarizes all prerequisites to conducting the test in terms of systems, users, and other test data and business conditions.

3.1 System Access and Roles

The test is conducted in the following systems:

System Details http://:80/sap/rds-bdi/semantic/index.html is the name of the SAP HANA server is the number of the SAP HANA instance

Example:

System Details hybris Commerce Suite – B2B Web http://vehybrisq016.dhcp.wdf.sap.corp:9001/yacceleratorstorefront/?site=electronics shop hybris Management Console http://vehybrisq016.dhcp.wdf.sap.corp:9001/mcc SAP ERP System ID: RT7 Client:925

Use the following standard test users or assign roles to testers, respectively:

Business Role Business Role Description Business Role ID Log On Test user: Password:

Example:

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 18 Business Role Business Role Description Business Role ID Log On Warehouse Clerk A warehouse clerk is responsible for … SAP_AIO_WAREHOUSESPECIALIST-S Test user: WAREH_CLERK Password: welcome

Buyer A buyer is a web-shop user that selects SAP_AIO_ PURCHASER-S Test user: BUYER and orders goods or services. Password: welcome

Test Administration

Customer project: Fill in the project-specific parts (highlighted).

Test Case ID Tester Name Testing Date

Responsibility Minutes Provider and Customer>

Test Type Using Semantic Intelligence Test System Your system

Purpose

The following steps provide an example of the process a business user would follow to understand current sentiment data.

Procedure

Follow the process steps while using your desktop.

Test Test Step Instruction User Entries: Expected Result Pass / Step # Name Field Name: Value Fail / Comment 1 Logon Access the Semantic 22. URL: URL Access to landing page for Intelligence system with a http://:80/sap/rds-bdi/semantic/ index.html with the Web browser. is the name of the SAP HANA server is the number of the SAP HANA instance

2 Enter Credentials Enter user name and The credentials granted to you for the SAP The Start page is available to

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 20 Test Test Step Instruction User Entries: Expected Result Pass / Step # Name Field Name: Value Fail / Comment password HANA database to access Semantic you. The page presents Intelligence 3 Choose Tile Choose the Sentiment Sentiment Trend Opens Overall Dashboard page Trend tile on the Start page 4 Visualize Once the Dashboard Default charts are provided in the initial view of Information about Sentiment dashboard page Page has been opened, a the Dashboard page. trend is displayed in the new window containing following structure: detailed information  Sentiment regarding mention trend are displayed.  Sentiment Progress  Category  Channel  Mention 5 Change chart type On the Channel quadrant, You can select a different data display. Select to display Channel for Channel select pie chart button. information using Pie chart. quadrant area 6 Filter information Select Twitter channel All quadrants refresh data based on selected Mention contains only by Channel slice from pie chart. channel. information from selected channel. 7 Clear filters Select Filter button from All filters are deleted and all charts and the Filters are removed and the data the navigation bar and Mention panel display initial data. is refreshed. choose Clear. 8 Filter mentions Choose the Date button Enter Start Date and End Date in the dialog All dashboard areas and result according to a box. list are filtered to the selected defined time time period. interval.

9 Logoff Log off by selecting the Choose logoff icon and confirm that you would Logoff of the system User name on the right like to logout. upper corner, and clicking the Logoff icon in the drop-down options

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 21 Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 22 5 Create a KPI Dashboard

The following example provides the steps to review a KPI Dashboard

Test Administration

Customer project: Fill in the project-specific parts (highlighted).

Test Case ID Tester Name Testing Date

Responsibility Minutes Provider and Customer>

Test Type Using Semantic Intelligence Test System Your system

Purpose

The following steps provide an example of the steps a business user would follow to create a KPI Dashboard.

Procedure

Follow the process step in the following table.

Test Test Step Instruction User Entries: Expected Result Pass / Step Name Field Name: Value Fail / # Comment 1 Logon Access the Semantic URL: URL Access to landing page Intelligence system with a http://:80/sap/rds- for credentials Web browser bdi/semantic/index.html with the Web browser. is the name of the SAP HANA server is the number of the SAP HANA instance

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 23 Test Test Step Instruction User Entries: Expected Result Pass / Step Name Field Name: Value Fail / # Comment 2 Enter Credentials Enter user name and The credentials granted to you for the SAP HANA The Start page is password database to access Semantic Intelligence available to you. The page presents 3 Choose KPI Choose the Total amount Total amount of Sentiment Opens KPI Dashboard Dashboard of Sentiment tile on the page that opens with Start page Sentiment values for all Categories … Over All 4 Select a Term from Choose the Category box Choose Category and then pick from the list of available Data for selected term Category and select a term from the terms. Select at least 3 terms populates the Dashboard list in a new tab with a blue underline. 4 Close the new tab Choose the Category box Choose Category and then pick from the list of available Data for selected term and select a term from the terms. populates the Dashboard list area 4 Select a Term from Choose the Category box Choose Category and then pick from the list of available Data for selected term Category and select a term from the terms. populates the Dashboard list area 5 Choose Show in Select a category row Choose the Show in Dashboard box The Dashboard page Dashboard from the table by clicking opens with the on the left-hand side of Dashboards now the Category and choose populated with the data Show in Dashboard based on your selected button term. 6 Select a Term from Choose the Category box Choose Category and then pick from the list of available Data for selected term Category and select a term from the terms. populates the report area list 7 Choose Show in Select a category row Choose the Show in Dashboard box The Dashboard page Dashboard from the table by clicking opens with the reports on the left-hand side of now populated with the the Category and choose data based on your Show in Dashboard selected terms. button To show multiple terms in the Dashboard, open the terms in multiple tabs (refer to step3). Choose the Terms to show using

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 24 Test Test Step Instruction User Entries: Expected Result Pass / Step Name Field Name: Value Fail / # Comment the Checkbox, and choose Show in Dashboard button

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 25 6 Administration: SAP Data Services

6.1 Execute the Job to retrieve social media data

Before you can retrieve social media data, the system must have been configured with the parameters and authorizations to access the data from the social media channels. The job you execute is an SAP Data Service job and SAP Data Services must be configured for this solution as well. For more information, see the Semantic Intelligence Configuration (EZ2) configuration guide.

Procedure

23. Open the SAP Data Services Designer. 24. Open the context menu of the Job_BDI_Get_Semantic_Wrapper, which is a wrapper job that executes all the required jobs, and choose Execute (F8). 25. In the Execution Properties dialog box, choose OK. 26. Execute Job_BDI_Get_Semantic_Wrapper.

Result

The search parameter related social media data is retrieved and loaded in the SAP HANA database

6.2 Schedule the Data Services jobs to retrieve Data

Maintain the schedule to execute the SAP Data Services jobs automatically. You can choose to run the Job_BDI_Semantic_Wrapper or if needed, schedule the jobs individually. If you are scheduling the data acquisition from one or more channels individually, you should always run Job_BDI_Calc_Sentiment, Job_BDI_Gender_Generation, and Job_BDI_Geo_Detection_VOC.Furthermore Job_BDI_Geo_Detection_Maintain should run once a day. You can also execute the Job_BDI_Semantic_Wrapper from the Semantic Intelligence Web Application by choosing Configuration -> Data Services. Here, maintain the Data Services Connection details and then choose Retrieve Data Now.

For information about how to create SAP Data Services job schedules, see the Semantic Intelligence Configuration (EZ2) guide section for Executing Data Service Jobs to Retrieve Social Media Data.

From the Windows menu, choose Start → All Programs → SAP Data Services → Data Services Management Console or by Web browser: http://:8080/DataServices 27. Enter Web user interface. 28. In the User name and Password fields, enter your logon credentials.

Field Value Comment System - host User Name Password Authentication Enterprise 29. Logon. 30. Choose Administrator → Batch → SENTIMENT_INTELLIGENCE 31. Choose the Batch Job Configuration tab to display the jobs in the repository SENTIMENT_INTELLIGENCE repository, for example the Job_BDI_Get_Twitter_Data, Job_BDI_Calc_Sentiment and Job_BDI_Geo_Detection_Maintain or Job_BDI_Semantic_Wrapper 32. Choose Action Add Schedule of the selected job 33. On the Schedule Batch Job page, enter a Schedule name 34. Set the job to Active 35. Choose the Date-Service-Scheduler as Scheduler 36. Select the scheduled days and time. 37. Ensure that the Job Server or Server Group is maintained.

Note For more information, see the Create Local Repository and Configure Job Server.in the Semantic Intelligence Configuration (EZ2) guide. 38. Expand the Global Variables; maintain the value. 39. Choose Apply to save the schedule.

To execute from the Semantic Web Application: 1. Choose Configuration -> Data Services 2. Enter the following credentials: Username: Password: Data Services Server: Data Services Repository: 3. Check connection and Save

The job can be scheduled to run repeatedly, for example:  Job_BDI_Semantic_Wrapper when all jobs must be executed. You can also run them individually when certain jobs are executed more frequently For example:  Job_BDI_Get_Twitter_Data every 15 minutes  Job_BDI_Get_RSS_Data once a day.

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 28 7 Administration: Configuration Settings

7.1 Accessing Configuration

Open the configuration UI http://:80/sap/rds-bdi/semantic/config.html with a browser on your local machine and enter the database user/password that has been granted with the role Sentiment_Admin to access the following Procedures. Review each of the categories on the left panel of the rendered configuration page. Editable values are modified by choosing the Settings button.

Note For more information about recommended browser versions and the latest information on UI5 Browser Support, see SAP Note 1716423.

7.2 Maintaining News Feed

The News Feed Settings section (where news feeds are displayed on the News Feed tile) can be added, edited, or deleted. In order to add a Newsfeed, enter the following details after clicking Settings button followed by Add button.

Functional Area Parameter Name Parameter Value (default) News Feed Name Name of news feed to display on News Feed tile. Value URL for news feed.

Maintain the parameters for search APIs to retrieve the social media data from Twitter, Google plus, SAP Jam, and Klout. For more information about how to apply for authorization for social channels, see section on Apply Authorizations for Social Media Channels in the Semantic Intelligence Configuration (EZ2) configuration guide.

7.4 Maintaining Content

7.4.1 Create new Content

Test Test Step Instruction User Entries: Expected Result Pass / Fail Step Name Field Name: Value / # Comment 1 Logon Access the Semantic URL: Access to landing page for Intelligence system with http://:80/sap/ credentials a Web browser rds-bdi/semantic/config.html is the name of the SAP HANA server is the number of the SAP HANA instance 2 Enter Enter user name and The credentials granted to you for the SAP HANA The Configuration page is Credentials password database to access Semantic Intelligence available to you. You see the Term Tab. 3 Select Content Choose the Create Enter the name for the new content, select the source of The new content is saved button. button the content and provide URL/ Content Or (depending on and included in Content List. selected source) Refer to the chart below for the selections for the different content types(Facebook/YouTube/RSS) 4 Edit Content From Content list, select Modify the content as needed and choose Update. The content line is updated the line with the targeted with new information. content to be modified. 5 Delete Content From Content list, select Confirm the deletion of the Content Content line is deleted.

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 30 Test Test Step Instruction User Entries: Expected Result Pass / Fail Step Name Field Name: Value / # Comment the line you want to delete. 6 Logoff Log off by selecting the Choose logoff icon and confirm that you would like to Logoff of the system User name on the right logout. upper corner, and clicking the Logoff icon in the drop-down options

Selections for Create Content:

Field Name Entry Value Name Enter a to identify the content. RSS/YouTube/Facebook Select the type of the new content URL (RSS) Enter the destination URL of the content ContentID (YouTube) Enter the ID of the YouTube content. Type (YouTube) Select the type of the ContentID Page (Facebook) Enter the Page Id of the Facebook page

Choose the save button to finish the procedure, choose the cancel button to abort the procedure.

7.4.2 Edit Content

Access the procedure by choosing the content tab, select one content from the table and choose the edit button.

Caution An error appears if no content is selected.

On the edit Content screen, create the following settings:

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 31 Field Name Entry Value Name Enter a to identify the content. RSS/YouTube Select the type of the new content URL (RSS) Enter the destination URL of the content ContentID (YouTube) Enter the ID of the YouTube content. Type (YouTube) Select the type of the ContentID ContentID (Facebook) Enter the Page ID of the Facebook content.

Choose the update button to finish the procedure, choose the cancel button to abort the procedure.

7.4.3 Delete Content

Access the procedure by choosing the content tab, mark one content from the table and choose the delete button.

Caution An error appears if no content is in the selection.

Continue the procedure by confirming with the ok button on the dialog box. Choose the cancel button to abort the procedure.

7.5 Maintaining Groups

7.5.1 Create Group

Test Test Step Instruction User Entries: Expected Result Pass / Fail Step Name Field Name: Value / # Comment 1 Logon Access the Semantic URL: Access to landing page for Intelligence system with a http://:80/sap/ credentials Web browser rds-bdi/semantic/config.html is the name of the SAP HANA server

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 32 Test Test Step Instruction User Entries: Expected Result Pass / Fail Step Name Field Name: Value / # Comment is the number of the SAP HANA instance 2 Enter Enter user name and The credentials granted to you for the SAP HANA The Configuration page is Credentials password database to access Semantic Intelligence available to you. You see the Term Tab. 4 Choose Tab Choose the Group Tab Choose the Group Tab Opens Group table and on the top to display all Group configuration existing Groups and the buttons. number of corresponding Terms 5 Choose Button Choose the Create button Enter the name of the new group Opens the Create dialog, (optional) on the Group Tab creates a new group, and displays it in the table.

7.5.2 Edit Group

Access the procedure by choosing the group tab, mark one group from the table and choose the edit button.

Caution An error appears if no group is selected.

On the edit Group screen, create the following settings:

Field Name Entry Value Keyword Enter a to rename the selected group. Choose the ok button to finish the procedure, choose the cancel button to abort the procedure.

Access the procedure by choosing the group tab, mark one group from the table and choose the delete button.

Caution An error appears if no group is in the selection.

On the dialog box, the number of terms that are in the group is displayed. To delete the group and move the terms to the DEFAULT group, continue the procedure by confirming with the ok button. Choose the cancel button to abort the procedure.

7.6 Maintaining Terms

7.6.1 Create new Term

Test Test Step Instruction User Entries: Expected Result Pass / Step Name Field Name: Value Fail / # Comment 1 Logon Access the Semantic URL: Access to landing page for Intelligence system with http://:80/sap/ credentials a Web browser rds-bdi/semantic/config.html is the name of the SAP HANA server is the number of the SAP HANA instance 2 Enter Credentials Enter user name and The credentials granted to you for the SAP HANA The Configuration page is password database to access Semantic Intelligence available to you. You see the Term Tab. 3 Choose Button Choose the Create Enter the term followed by the group for the term Opens Create dialog, button on the Term tab creates a new Term, and displays it in the selected group. 6 Choose Tab Choose the Term tab to Choose the Term tab Opens the Term table and (optional) assign terms to the new the Term configuration group buttons. 7 Choose Rows Expand the DEFAULT Selected Terms are marked

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 34 Test Test Step Instruction User Entries: Expected Result Pass / Step Name Field Name: Value Fail / # Comment (optional) Group and choose the Terms to move to a different group. 8 Choose Button Choose the Add to Enter the destination group and confirm Terms are added to the (optional) Group button group and removed from the old group Logoff(optional) Log off by clicking on the Choose logoff icon and confirm that you would like to Logoff of the system User name on the right logout. upper corner, and clicking the Logoff icon in the drop-down options

7.6.2 Delete Term

Access the procedure by choosing the term tab, mark one or more terms from the table and choose the delete button.

Caution An error appears if a group is in the selection.

On the dialog box, the selected terms display. Continue the procedure by confirming with the ok button. Choose the cancel button to abort the procedure. If succeeded, a dialog box appears.

7.6.3 Add Term to Group

Access the procedure by choosing the term tab, mark one or more terms from the table and choose the delete button.

Caution An error appears if a group is in the selection. Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 35 On the add group screen, create the following settings:

Field Name Entry Value Group Select a group to categorize the marked keyword. If the keyword is not categorized to a group, the keyword is saved in the DEFAULT Group. Choose the save button to finish the procedure, choose the cancel button to abort the procedure.

7.7 Maintaining Tasks

A task can be active (default) or inactive. They are displayed in the task table. By choosing the Show active Tasks or Show inactive Tasks buttons the type displayed is changed.

7.7.1 Create new Task

Tes Test Step Instruction User Entries: Expected Pass / t Name Field Name: Value Result Fail / Ste Commen p # t 1 Logon Access the URL: Access to Semantic http://:80/sap/rds- landing page Intelligence bdi/semantic/config.html for system with a credentials is the name of the SAP HANA server Web browser is the number of the SAP HANA instance 2 Enter Credentials Enter user The credentials granted to you for the SAP HANA database to access Semantic The name and Intelligence Configuration password page is available to you. You see the Term Tab. 9 Choose Tab Choose the Choose the Task tab Opens Task Task Tab on table and the top to Task display all configuration existing buttons. Tasks in a Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 36 Tes Test Step Instruction User Entries: Expected Pass / t Name Field Name: Value Result Fail / Ste Commen p # t table 10 Choose Button Choose the Enter necessary Information and confirm (Details are in the Create Task Settings Opens Create button section) Create on the Task dialog, tab creates a Task, and displays it in the Table Logoff(optional) Log off by Choose logoff icon and confirm that you would like to logout. Logoff of the clicking on system the User name on the right upper corner, and clicking the Logoff icon in the dropdown options

Create Task Settings:

Field Name Entry Value Channel Select all channels that apply for the search.

Language  For Google+, SAP Jam,Twitter and Facebook: Select all languages that apply, if none is selected all languages are used.  For RSS-Feed and YouTube, the language cannot be selected. Search Operator Specify if the exact phrase for your search.  For Google+ and Twitter: The Option search only as Hashtag can be selected. Data flow parameters Specify how many results should be retrieved in the request. Pagesize - Retrieved entries per page Maxpage - Maximal pages per request, default value is 3 Not possible for RSS-Feed

Term  For Google+, SAP Jam, RSS-Feed, Twitter, and Facebook: Choose a Term for your search.  For RSS-Feed: A RSS-Feed must be chosen.  For YouTube:  A YouTube Channel must be chosen.  For Facebook:  A Facebook Page must be chosen.

Choose the save button to finish the procedure, choose the cancel button to abort the procedure.

7.7.2 Edit Task

Access the procedure by choosing the task tab, mark one task from the table and choose the edit button.

Caution An error appears if no task is selected.

On the edit Task screen, create the following settings:

Field Name Entry Value Data flow parameters Specify how many results should be retrieved in the request. Pagesize - Retrieved entries per page Maxpage - Maximal pages per request, default value is 3 Choose the update button to finish the procedure, choose the cancel button to abort the procedure.

7.7.3 Delete Task

Access the procedure by choosing the task tab, mark one or more tasks from the table and choose the delete button. On the dialog box, the selected tasks are displayed. Continue the procedure by confirming with the ok button. Choose the cancel button to abort the procedure.

Access the procedure by choosing the task tab, mark one or more tasks from the table and choose the activate/deactivate button. The selected task is now moved to the opposite table.

7.8 Maintaining Languages

7.8.1 Edit Language

Access the procedure by choosing the language tab, mark one language from the table and choose the edit button.

Caution An error appears when no language is selected

On the edit language screen, create the following settings:

Field Name Entry Value Name Enter the name of the selected language code. Choose the update button to finish the procedure, choose the cancel button to abort the procedure.

7.9 Maintaining Notification

7.9.1 Overview

Access the Overview by choosing the Notification tab, and then choose the Overview tab.

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 39 7.9.1.1 Create new Notification

Access the procedure by choosing the notification overview tab and the create button. On the create Notification screen, create the following settings:

Field Name Entry Value Type Select the type that should be monitored. (Term/Content/Group) In addition, choose the corresponding keyword. Notify Select the type who should be notified (user or user group) And choose the corresponding receiver Choose the save button to finish the procedure, choose the cancel button to abort the procedure.

7.9.1.2 Delete Notification

Access the procedure by choosing the notification overview tab, mark one or more notifications from the table and choose the delete button.

Caution An error appears if no notification is in the selection.

7.9.2 User

Access the user list by choosing the notification tab, and then choose the user tab.

7.9.2.1 Create new User or User group

Access the procedure by choosing the notification user tab and the edit button.

Caution An error appears if no selection is entered.

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 40 On the edit user/group screen, create the following settings:

Field Name Entry Value For User: Name Enter the last name of the user First Name Enter the first name of the user E-mail Enter the e-mail address of the user Phone Enter the phone number of the user Group Specify in which group the user should be. All Users are also displayed in a group called “all users” For Group: Groupname Enter the name of the group (department) Description Enter a description about the group Choose the update button to finish the procedure, choose the cancel button to abort the procedure.

7.9.2.2 Edit User or User group

Access the procedure by choosing the notification user tab and the create button. On the create user/group screen, create the following settings:

Field Name Entry Value User/Group Select if a user or a group should be created. For User: Name Enter the last name of the user First Name Enter the first name of the user E-mail Enter the e-mail address of the user Phone Enter the phone number of the user Group Specify in which group the user should be. All Users are also displayed in a group called “all users” For Group: Groupname Enter the name of the group (department) Description Enter a description about the group

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 41 Choose the save button to finish the procedure, choose the cancel button to abort the procedure.

7.9.2.3 Delete User or User group

Access the procedure by choosing the notification user tab, mark one or more users or groups from the table and choose the delete button.

Caution Error messages display if: o There is no selection of either a user or a group. o The selection includes both a user and a group.

7.9.2.4 Add User to User group

Access the procedure by choosing the notification user tab, select one or more users from the table and choose the add user to group button.

Caution Error messages display if: o No user was entered o A group was selected instead of a user.

Field Name Entry Value Group Choose a group to add the user.

7.9.2.5 Remove User from User group

Access the procedure by choosing the notification user tab, mark one or more users from the table and choose the remove user from group button.

Caution Error Messages display if: o No user was selected. Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 42 o A group was selected instead of a user o A user from the All Users group is selected.

7.10 Maintaining Data Privacy

7.10.1 General

Change the active list for the data-acquisition by selecting either Whitelist or Blacklist and press the Button “Set active”. In the upper line, the currently active list is always displayed.

7.10.2 Blacklist

The blacklist option allows you to exclude data from certain users from being extracted. Access the Blacklist by choosing the Data Privacy tab, and then choose the Blacklist tab.

7.10.2.1 Exclude User

Choose the Exclude User button. In the following dialog, choose a Channel and a name of the user to be excluded.

Field Name Entry Value Channel Choose a to show users from that channel. Name Enter the user to be excluded. There is also an auto fill function and the user can be selected.

Choose the Save button to exclude the user.

Caution An error appears if no Name is in the text field.

Access the procedure by selecting one or more user and press the remove button

Caution An error appears if no user is selected.

7.10.3 Whitelist

The whitelist option allows you to add specific users whose data you wish to extract. Access the Whitelist by choosing the Data Privacy tab, and then choose the Whitelist tab. When using the Whitelist, ensure that you have at least one User ID configured in the Whitelist table to have data extracted.

7.10.3.1 Include User

Choose the Include User button. In the dialog box, choose a Channel and a name of the user to be included.

Field Name Entry Value Channel Choose a to show users from that channel. Name Enter the user to be included. There is also an auto fill function and the user can be selected.

Choose Save to include the user.

Caution An error appears if no Name is in the text field.

7.10.3.2 Remove User

Access the procedure by selecting one or more users and select the Remove button

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 44 7.10.3.3 Activate / Deactivate User

If a user is active, it is possible to deactivate the user to pause the data-acquisition on the user. Select one or more users and select the Deactivate button. If a user is inactive, it is possible to activate the user to start the data-acquisition for the user. Select one or more users and choose the Activate button

7.11 Data Services

7.11.1 Maintaining Data Services credentials

Test Test Step Instruction User Entries: Expected Result Pass / Fail Step Name Field Name: Value / # Comment 1 Logon Access the Semantic URL: Access to landing page for Intelligence system with a http://:80/sap/ credentials Web browser rds-bdi/semantic/config.html is the name of the SAP HANA server is the number of the SAP HANA instance 2 Enter Enter user name and The credentials granted to you for the SAP HANA The Configuration page is Credentials password database to access Semantic Intelligence available to you. You see the Term Tab. 10 Choose Button Choose the Data Enter the following credentials: DS Credentials are saved to Services Tab Username: of the DS Server the system and the connection is successful Password: of the DS Server Data Services Server: Name of the DS Server Data Services Repository: Name of the DS Repository 3. Check connection and Save

Semantic Intelligence for SAP HANA Big Data Intelligence rapid-deployment solution CUSTOMER Sentiment Trend © 2015 SAP SE or an SAP affiliate company. All rights reserved. 45 Test Test Step Instruction User Entries: Expected Result Pass / Fail Step Name Field Name: Value / # Comment 11 Get Data If the other configuration settings listed in the previous Data Services is fetching sections are complete, then Get Data using “Retrieve data for each active task Data Now” button there is. Logoff Log off by clicking on the Choose logoff icon and confirm that you would like to Logoff of the system User name on the right logout. upper corner, and clicking the Logoff icon in the drop-down options

Type Style Description Example Words or characters quoted from the screen. These include field names, screen titles, pushbuttons labels, menu names, menu paths, and menu options. Textual cross-references to other documents. Example Emphasized words or expressions. EXAMPLE Technical names of system objects. These include Dashboard names, program names, transaction codes, table names, and key concepts of a programming language when they are surrounded by body text, for example, SELECT and INCLUDE. Example Output on the screen. This includes file and directory names and their paths, messages, names of variables and parameters, source text, and names of installation, upgrade, and database tools. Example Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation. Variable user entry. Angle brackets indicate that you replace these words and characters with appropriate entries to make entries in the system.

EXAMPLE Keys on the keyboard, for example, F2 or ENTER.

© 2015 SAP SE or an SAP affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see http://global.sap.com/corporate- en/legal/copyright/index.epx#trademark for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward- looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward- looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.