Dennis Anthony Ward

RESUME

Dennis Anthony Ward 7928 Schooner Lane Canadian Lakes, Michigan 49346 Phone: 231-972-0554

PERSONAL DATA

Birth Date: December 6, 1948 Age: 62 Weight: 180 Height: 5’11” Marital Status: Married Health: Excellent Children: Two

WORK EXPERIENCE

September 1990 – May 2010 Detroit Diesel Corporation 13400 W. Outer Dr. Detroit, Michigan 48239 Eight years ago I transitioned to the position of “Leader” in the industrial truck garage. In this position I support the mechanics and our customers within the plant. My duties would be to schedule and maintain a smooth flow of vehicles through our repair facility. Communicate fairly and concisely with the owners of the equipment about the progress of repairs. I order all repair parts for our equipment fleet. I manage and maintain our parts room, approximately one million in inventory, establishing minimum and maximum quantities and disposing of obsolete parts when necessary. Working with vendors is ongoing, always looking for ways to save on parts expenditures without sacrificing quality. I support our mechanics in their troubleshooting and repair procedures, communicate with our material handling suppliers when an unusual failure occurs, argue on behalf of Detroit Diesel for warranty adjustment, and initiate technical training for our staff when it is needed. I source, negotiate pricing, order, schedule and receive all short term rental material handling equipment used to support any special needs in the departments or for facility maintenance and engineering project work. In general I am the point man to come to when anyone on campus has a question, issue or concern about any piece of material handling equipment used within the plant, or for a recommendation on a future equipment purchase.

I started my Detroit Diesel career as a Journeyman Industrial Truck Mechanic, repairing and rebuilding all lift trucks, mobile cranes, mobile work platforms, tuggers, scooters, essentially all rolling equipment used within the plant. I also spent many years assigned to the AGV repair area, maintaining, repairing and rebuilding all components and systems on the Automatic Guided Vehicles.

March 1984 – September 1990 Clarklift of Detroit Inc. (Clark Lift Truck Dealer) 2045 Austin St. Troy, Michigan 48083 Employed as a Territory Manager/Salesman, I am responsible for maintaining a dominant market share on all products we sell in my assigned territory. I represent new and used Clark forklift trucks, and a variety of associated products used in materials handling, such as very narrow aisle, and rough terrain for the construction industry. Along with these products; we offer and I have sold a wide range of leasing programs and maintenance contracts. Clarklift of Detroit Inc. has been in a growth mode the past 4 years, each year bypassing the previous year’s sales record and I have consistently placed in 1st or 2nd in sales volume.

September 1982 – March 1984 Fraza Equipment Inc. (Caterpillar Lift Truck Dealer) 15725 Twelve Mile Rd. Roseville, Michigan 48066 Employed as a Parts and Service Representative, calling on customers selling Fraza Equipment’s aftermarket parts and service capabilities, quoting major and minor repairs, informing customers of new service developments and product improvements, and assisting to resolve any parts or service complaints.

August 1981 – September 1982 Frank’s Nursery and Crafts 6501 E. Nevada Detroit, Michigan I was employed as a Fleet Mechanic maintaining electric and L.P. powered lift trucks, company cars, and highway trucks and trailers.

July 1979 – June 1981 Bell Forklift Equipment Co. 47 S. Gratiot Mt. Clemens, Michigan Employed as a road service mechanic making repairs to L.P. and electric lift trucks at customer’s locations.

May 1979 – July 1979 Ford Motor Co. Van Dyke Rd. Sterling Heights, Michigan Employed as an Industrial Truck Mechanic, assigned to make repairs on material handling equipment used within the plant.

May 1978 – May 1979 Towlift of Michigan Inc. (Caterpillar Lift Truck Dealer) 1151 Allen Dr. Troy, Michigan As Field Service Manager I was responsible for the operation of the field service department. While in this position I had fourteen mechanics working under my direction and was guiding these servicemen in their troubleshooting and repair procedures on internal combustion engine lift trucks, as well as electric powered lift trucks. In august 1978 I was promoted to the position of Training Director for the Parts and Service Divisions. My duties were to develop and conduct monthly technical classes for all personnel in these divisions, as well as for customers. I taught entry level classes along with advanced classes on Electronic Systems, Fuel Systems, Engines, Transmissions, and Hydraulics for dealership technicians. Also, I provided Operator Training Classes for our customers. Another ongoing function of this position was to solve any technical problems that the mechanics came up against. This involved searching through service and parts manuals, and quite often factory communications. Also I was involved in Parts problems, whether they were of procurement, design defect, or improper manufacturing.

June 1973 – May 1979 James Wiltsie Co. Inc. (Caterpillar Lift Truck Dealer) 154 Maine Mall Rd. South Portland, Maine I started in this dealership as a mechanic and grew into the position of Service Manager. Eventually I was promoted to General Parts and Service Manager and was responsible for overall management of the parts and service departments at the main location and two additional branches. I planned and implemented training for servicemen as well as customers, administered warranty and prepared warranty claims. I was the safety coordinator and was accountable for OSHA compliance within the company shops and service trucks. I calculated total maintenance and repair agreements, reviewed all repair quotes, and I personally handled all customer complaints.

July 1972 – June 1973 Bath Iron Works Bath, Maine Employed as a Pipefitter Apprentice in one of the largest shipyards on the East coast. I learned basic metallurgy, In-shop fabrication of piping systems and system assembly on board ship, from blueprints. Also, I acquired a fair amount of welding skills.

June 1968 – June 1972 U.S. Naval Aviation Patrol Squadron Eleven Brunswick Naval Air Station Brunswick, Maine I enlisted and became a jet engine mechanic. My last year in the Navy, I was promoted to the rank of E-5. At that time I was made supervisor of the Powerplants shop night crew, and had six to eight mechanics under my direction. I was responsible for inspecting all repair work on the aircraft engines, and was assigned as an alternate flight engineer on various patrol flights.

EDUCATION

High School Crestwood High School Dearborn Heights, Michigan Graduated 1967

College Schoolcraft Community College Livonia, Michigan 1967 – 1968 First year Freshman classes.

University of Maine Portland, Maine 1970 – 1972 Two years Liberal Arts. No degree.