ASEAN ICT Master Plan: Industry Consultation

ASEAN ICT M A S T E R P L A N : I N D U S T R Y C O N S U L T A T I O N

INDUSTRY CONSULTATION

Objectives The purpose of this questionnaire is for the regulators or ministries of Information, Communication and Technology (ICT) of ASEAN member countries to better understand your business needs and challenges faced. Through this dialogue, we hope to understand your level of support for ASEAN ICT Vision for 2015 and the preliminary plans that are being discussed. In your responses, please focus on ASEAN as a region, rather than as individual countries. While it is important to highlight relevant gaps between countries, the focus here is of the progress of the collective ASEAN body.

Project Background The ministries and regulators of Information, Communication and Technology are developing an ASEAN ICT Master Plan. The Master Plan comprises defining a Vision for 2015 that applies across ASEAN, developing strategies and a detailed implementation plan that will enable ASEAN to achieve that new vision.

The Vision for 2015 is: “Towards an Empowering and Transformational ICT: Creating an Inclusive, Vibrant and Integrated ASEAN”.

The strategies that will help achieve this vision are: 1. Economic Transformation 2. People Empowerment and Engagement 3. Innovation 4. Infrastructure Development 5. Human Capital Development 6. Bridging the Digital Divide

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Definition of ICT In this discussion, we refer to the following areas when we use the term ICT: ICT (information and communications technology) is an umbrella term that encompasses any communication device, application, service as well as access. It includes: radio, television, fixed line phones, cellular phones, computer and network hardware and software, satellite systems, as well as content, services and applications associated with them, such as media broadcasting, videoconferencing and distance learning. QUESTIONNAIRE – ICT PLAYER

Profile

1. Organisation Name: Click here to enter text. 2. Segment: (drop-down list)  Hardware  Software  IT Services  Telecommunication Services  Content Services 3. Number of Employees: (drop-down list)  Below 10  10 - 49  50 – 199  200 – 499

 Above 500 4. Majority Ownership: Choose an item. 5. Headquarters or Key Location within ASEAN: Choose an item. 6. ASEAN countries in which you conduct business: (check box for each ASEAN country) 7. Location of global HQ 8. Prioritization of key markets outside of HQ (e.q. EMEA, APAC, Americas) 9. Prioritization of key markets in APAC

Section A – General Questions

1. Do you see value in the ASEAN ministries and regulators of ICT creating a common vision and plan? (Yes / No. Why?) 2. What are your top 3 ICT priorities that you would like to have addressed by ASEAN ICT Master Plan? (Please read Project Background for more information on the ASEAN ICT Master Plan.)

Section B – Business Needs and Challenges (ICT Player)

1. List the top five barriers that your organization faces in offering products or services across ASEAN? (1 being highest, 5 being lowest)  Differences in technical standards  Lack of prerequisite technology  Lack of human capital or relevant skills  High cost of human capital

 High cost of entering new markets  Strong positioning of competitors  Lack of business case to enter certain markets  Other, please specify: (free text)

2. What are the key ICT gaps or difficulties faced in operating your business across ASEAN? (free text)

3. Rank the human capital challenges that your organization faces. (1 being highest, 4 being lowest)  Availability  Relevant skills  Cost  Movement within ASEAN  Percentage of employees who are ASEAN nationals

4. What ICT capability gaps do you currently face? In which ASEAN country is this gap the largest?

Capability ASEAN country in Gap? which gap is largest a. Business Process CheckBox1 Choose an item. Outsourcing Management b. CIOs, CTOs and IT CheckBox1 Choose an item. Managers

c. Database Management CheckBox1 Choose an item.

d. Digital Media & Animation CheckBox1 Choose an item.

e. Education & Training CheckBox1 Choose an item. (Infocomm) f. Enterprise Networks CheckBox1 Choose an item. Management

g. Infrastructure Support CheckBox1 Choose an item.

h. Project Management CheckBox1 Choose an item.

i. Research & Development CheckBox1 Choose an item. (Infocomm) j. Sales & Marketing CheckBox1 Choose an item. (Infocomm)

k. Security (Infocomm) CheckBox1 Choose an item.

l. Software Design CheckBox1 Choose an item.

m. Software Development CheckBox1 Choose an item.

n. Solutioning & Architecting CheckBox1 Choose an item. (Infocomm) o. Telecommunication Systems CheckBox1 Choose an item. Management p. Others, please specify: CheckBox1 Choose an item.

Section C – ICT Development (ICT Player)

1. R&D a. As a percentage of total Research and Development spending in your organisation , how much is allocated to and spent within ASEAN? (Less than 25%; 25% - 49%; 50% - 74%; More than 75%)

b. Majority of ICT R&D activities in your organization / institution are:  In-house R&D  Local / national R&D  Regional / global R&D

c. Has this percentage increased or decreased over the last 5 years? (Increased / Decreased) In what proportions?

d. If it has decreased, list the top five reasons for the decrease in R&D spend in ASEAN as a percentage of total R&D spend. (1 being highest, 5 being lowest) i. Reduction or expiration of incentives ii. Lack of required technology iii. Lack of required human capital skills iv. High cost of manpower v. High cost of developing and maintaining an R&D facility vi. Lack of Intellectual Property (IP) protection vii. Lack of commercial opportunities in the region viii. Others, please specify: (free text)

2. How attractive is the concept of an ASEAN Broadband Corridor? The ASEAN Broadband Corridor would connect the broadband networks of all ASEAN member countries, enabling faster speeds for data activity within ASEAN. (Very unattractive; Slightly unattractive; Slightly attractive; Very attractive) 3. How do you intend to use higher speed networks, i.e. what applications and services will you tap on with these higher speeds? 4. How attractive is the concept of sharing non-sensitive data or information across ASEAN? (Very unattractive; Slightly unattractive; Slightly attractive; Very attractive) a. What type of data would your organization be interested in? (free text)

5. Rank the incentives that your organization would most likely utilize. (1 being most likely, 5 being least likely) a. Corporate Income Tax (CIT) breaks b. Accelerated Capital Allowance c. Favourable depreciation schedule of ICT equipment d. Deduction of operating expenditure (e.g. including ICT-related consulting expenditure) e. Tax incentives for corporate training (ICT-related) f. Tax exemption on the value of increased exports g. Tax exemption on importation of computers, equipment and fittings for the initial establishment of ICT business h. Other, please specify: (Free text)

6. Public-Private Partnership a. How attractive is a Public-Private Partnership model to your organization as a way of licensing ASEAN ICT development projects? (Very unattractive; Slightly unattractive; Slightly attractive; Very attractive)

b. What would you consider to be an attractive PPP Model? (free text)

c. What factors ASEAN governments need to consider and address in order to provide a conducive PPP environment for companies?

d. What types of PPP projects would your organisation likely be keen to participate in? Also, in which ASEAN countries would you be keen to participate in PPP projects and what are the specific impediments, if any?

7. Corporate Social Responsibility a. Does your organization have a Corporate Social Responsibility (CSR) program? (Yes/No)

b. How likely would your organization develop a CSR program around ICT education or awareness? (Very unlikely; Slightly unlikely; Slightly likely; Very likely)

8. A key outcome of the ASEAN ICT Vision for 2015 is to achieve global recognition for ASEAN as an ICT Centre, where ASEAN will be a hub for ICT businesses and users of ICT in Asia Pacific. What steps can be taken by industry or governments to make ASEAN a global ICT centre? (free text)

9. Does your company/organization see ASEAN as an integrated region?

a. If yes, what are the key drivers of integration? b. If not, what are the key challenges? c. 10. How could ASEAN become more integrated in the ICT sector?

11. What are the 3 key values that come to your mind when you think about ASEAN?

12. How could ASEAN enhance its competitiveness?

Thank you for your time.

Please direct responses to the questionnaires to:

Ms Rachelle Lee International Infocomm Development Authority of Singapore (IDA) Email: [email protected]

DID +65 6211 1042 F +65 6211 2220