Mgmt. Dept. Phone: 979.845.4851 Office: 483K Wehner

KATHRYN H. KING-METTERS

Mgmt. Dept. Phone: 979.845.4851 Office: 483K Wehner Email: [email protected]

ACADEMIC APPOINTMENTS

2012 - Texas A & M University, College Station, TX Present Executive Professor, Mays School of Business MGMT422 Management Consulting, MGMT475 Leadership, & MGMT639 Negotiations

2013 - Forbes Education, New York City, NY 2014 Subject Matter Expert, International Management

2007- Emory University, Goizueta Business School 2008 Adjunct Professor, Management Dept. - Strategic Management

2005- Agnes Scott College, Decatur, GA 2006 Lecturer, Economics Department - International Human Resource Management - Introduction to Marketing

1989 - University of North Carolina – Chapel Hill, NC 1990 Adjunct Assistant Professor, Kenan-Flagler Business School - Introduction to Marketing; Advertising Principles

1986 - Meredith College, Raleigh, NC 1989 Adjunct Assistant Professor, School of Business - Introduction to Marketing; Sales Management

EDUCATION

Ph.D. Capella University, MN, Organization & Management, focus on International Business & Leadership

M.B.A. University of North Carolina - Chapel Hill, focus on International Strategic Management and Services Operations.

M.A. The Ohio State University. Masters in English Education.

PUBLICATIONS

K. King-Metters and R. Metters, “What They Know Just Ain’t So: What Multinationals Need to Know About Chinese Workers,” Pannon Management Review, v. 2(1), p. 1-21, March (2013). Kathryn King-Metters 2

K. King-Metters and R. Metters, “Misunderstanding the Chinese Worker,” The Wall Street Journal, “Business Insight” section, a bi-monthly joint publication with MIT Sloan Management Review, v.252(5), p. R11, July 7 (2008).

D. Crane, J. Stachura, S. Dalmat, K. King-Metters, and R. Metters, "International Sourcing of Services: The 'Homeshoring' Alternative," Service Business, v.1 (1), 79-91 (2007).

TEXTBOOKS

R. Metters, K. King-Metters, M. Pullman, and S. Walton, Successful Service Operations Management, January 2006, 2nd edition, South-Western Publishing, Cincinnati, Ohio.

R. Metters, K. King-Metters, and M. Pullman, Successful Service Operations Management, Chinese edition (2003), Tsinghua University Press with Thompson Learning Asia, China.

R. Metters, K. King-Metters, and M. Pullman, Successful Service Operations Management, August 2002, South-Western Publishing, Cincinnati, Ohio.

BUSINESS EXPERIENCE

Arthur Andersen and Scott, Madden & Associates, Raleigh, North Carolina J.D. Power & Associates, Dallas, Texas Management consultant, project manager

Berol Corporation, Nashville, Tennessee Director of Forecasting and Customer Service

King & Company (management consulting company), Raleigh, North Carolina Founder of strategy and entrepreneurial consulting firm

SAS Institute, Cary, North Carolina Director, International Educational Sales Group

IBM, Chicago, Illinois Marketing Representative, Chicago Financial District

PROFESSIONAL MEMBERSHIPS AND ACTIVITIES

Academy of Management (AOM) Reviewer Discussant and Track Chair for Organizational Behavior & International Business Divisions at annual AOM Conferences

Academy of International Business (AIB) Reviewer Kathryn King-Metters 3

Session Chair at annual conferences

Cornell Hospitality Quarterly Reviewer

CONFERENCE AND UNIVERSITY SERVICE

Presented Negotiations seminar at 15th Annual CMIS Women in IT Conference. Spring 2014.

Presented Negotiations seminar at Texas A&M Leadership Institute. Spring 2013, Fall 2014.

Advisor, 180DC Consulting Club, Texas A&M. Spring 2014 to present.

Advisor, MBA Women International Club (NAWMBA), Mays School of Business. Spring 2012 to present.

“The Visit 2010” by His Holiness the Dali Lama to Emory University, October 16-19, 2010. Event Manager for 500 volunteers and logistics, Emory University campus.

Seminar presentation on “The Effects of Culture on Services,” UCD Michael Smurfit Graduate School of Business, Dublin, Ireland, September 13, 2010.

Caucus co-organizer/presenter: “Resourcing the Infrastructure of Management and Leadership: A Challenge to Dare to Care.” AOM 2010 Conference, Montreal.

Seminar presentation on “The Effects of Culture on Services,” University of Victoria, May 4, 2010.

K. King-Metters (2009). “Changing Chinese culture? Chinese workers in Western managed hotels.” Paper presented, Service Operations Management Forum, Barcelona, Spain, October, 2009.

Seminar presentation on “The Effects of Culture on Services,” Southern Methodist University, Sept, 2009.

K. King-Metters and R. Metters (2009). “The New Chinese Hotel Worker.” Paper presented at 2009 AIB conference, San Diego, CA.

“Doing business in Eastern Europe.” February 28-March 13, 2011. MBA ‘Lead week’ 1.5 credit course at Emory University. Lead faculty.

“Doing business in Japan.” February 24-March 13, 2010. MBA ‘Lead week’ 1.5 credit course at Emory University. Lead faculty.

“Doing business in China.” February 28-March 13, 2009. MBA ‘Lead week’ 1.5 credit course at Emory University. Program organizer and Lead faculty.

“Doing business in China.” January 3-21, 2008. MBA ‘Lead week’ 1.5 credit course at Emory University. Program coordinator.

“Doing business in China.” January 3-22, 2007. MBA ‘Lead week’ 1.5 credit course at Emory University. Program coordinator. Kathryn King-Metters 4

“The Visit” by His Holiness the Dali Lama to Emory University, October 19-22, 2007. Area Manager for events held at Centennial Olympic Park & Emory University campus, Atlanta, GA.

Production & Operations Management (POMS) 2003 Conference Program Production Chair, Savannah, GA

American Marketing Association (AMA) Conference Chair, NC Conference, Raleigh, NC

Meredith College Faculty Advisor for undergraduate business students

International Customer Service Association International Conference Invited speaker, San Francisco

Honored Attendee, International IBM Conference, San Francisco

COMMUNITY SERVICE

Logistics Co-Chair, Brazos Valley Worldfest, 2011. Virginia Highland Civic Association Board (Atlanta); Chair, Traffic & Sidewalks (2009- 2011). Interacted regularly with City of Atlanta officials and City Council members to remedy traffic and sidewalk issues within neighborhood. Summerfest Volunteer Co-Chair, (2010-2011). Organizing & managing 200 volunteers over three days for annual neighborhood fundraiser; raising ~ $150,000 per year. The Paideia School (2007-2009). Sales coordinator for annual musical program ad sales. Inman Middle School PTO Fundraising Chair (2005). Organized events to raise $40,000 from various fundraisers