<p> KATHRYN H. KING-METTERS</p><p>Mgmt. Dept. Phone: 979.845.4851 Office: 483K Wehner Email: [email protected]</p><p>ACADEMIC APPOINTMENTS</p><p>2012 - Texas A & M University, College Station, TX Present Executive Professor, Mays School of Business MGMT422 Management Consulting, MGMT475 Leadership, & MGMT639 Negotiations</p><p>2013 - Forbes Education, New York City, NY 2014 Subject Matter Expert, International Management</p><p>2007- Emory University, Goizueta Business School 2008 Adjunct Professor, Management Dept. - Strategic Management</p><p>2005- Agnes Scott College, Decatur, GA 2006 Lecturer, Economics Department - International Human Resource Management - Introduction to Marketing</p><p>1989 - University of North Carolina – Chapel Hill, NC 1990 Adjunct Assistant Professor, Kenan-Flagler Business School - Introduction to Marketing; Advertising Principles </p><p>1986 - Meredith College, Raleigh, NC 1989 Adjunct Assistant Professor, School of Business - Introduction to Marketing; Sales Management</p><p>EDUCATION</p><p>Ph.D. Capella University, MN, Organization & Management, focus on International Business & Leadership</p><p>M.B.A. University of North Carolina - Chapel Hill, focus on International Strategic Management and Services Operations.</p><p>M.A. The Ohio State University. Masters in English Education.</p><p>PUBLICATIONS</p><p>K. King-Metters and R. Metters, “What They Know Just Ain’t So: What Multinationals Need to Know About Chinese Workers,” Pannon Management Review, v. 2(1), p. 1-21, March (2013). Kathryn King-Metters 2</p><p>K. King-Metters and R. Metters, “Misunderstanding the Chinese Worker,” The Wall Street Journal, “Business Insight” section, a bi-monthly joint publication with MIT Sloan Management Review, v.252(5), p. R11, July 7 (2008).</p><p>D. Crane, J. Stachura, S. Dalmat, K. King-Metters, and R. Metters, "International Sourcing of Services: The 'Homeshoring' Alternative," Service Business, v.1 (1), 79-91 (2007).</p><p>TEXTBOOKS</p><p>R. Metters, K. King-Metters, M. Pullman, and S. Walton, Successful Service Operations Management, January 2006, 2nd edition, South-Western Publishing, Cincinnati, Ohio.</p><p>R. Metters, K. King-Metters, and M. Pullman, Successful Service Operations Management, Chinese edition (2003), Tsinghua University Press with Thompson Learning Asia, China.</p><p>R. Metters, K. King-Metters, and M. Pullman, Successful Service Operations Management, August 2002, South-Western Publishing, Cincinnati, Ohio.</p><p>BUSINESS EXPERIENCE </p><p>Arthur Andersen and Scott, Madden & Associates, Raleigh, North Carolina J.D. Power & Associates, Dallas, Texas Management consultant, project manager</p><p>Berol Corporation, Nashville, Tennessee Director of Forecasting and Customer Service</p><p>King & Company (management consulting company), Raleigh, North Carolina Founder of strategy and entrepreneurial consulting firm</p><p>SAS Institute, Cary, North Carolina Director, International Educational Sales Group</p><p>IBM, Chicago, Illinois Marketing Representative, Chicago Financial District</p><p>PROFESSIONAL MEMBERSHIPS AND ACTIVITIES</p><p>Academy of Management (AOM) Reviewer Discussant and Track Chair for Organizational Behavior & International Business Divisions at annual AOM Conferences</p><p>Academy of International Business (AIB) Reviewer Kathryn King-Metters 3</p><p>Session Chair at annual conferences</p><p>Cornell Hospitality Quarterly Reviewer</p><p>CONFERENCE AND UNIVERSITY SERVICE</p><p>Presented Negotiations seminar at 15th Annual CMIS Women in IT Conference. Spring 2014.</p><p>Presented Negotiations seminar at Texas A&M Leadership Institute. Spring 2013, Fall 2014.</p><p>Advisor, 180DC Consulting Club, Texas A&M. Spring 2014 to present.</p><p>Advisor, MBA Women International Club (NAWMBA), Mays School of Business. Spring 2012 to present.</p><p>“The Visit 2010” by His Holiness the Dali Lama to Emory University, October 16-19, 2010. Event Manager for 500 volunteers and logistics, Emory University campus.</p><p>Seminar presentation on “The Effects of Culture on Services,” UCD Michael Smurfit Graduate School of Business, Dublin, Ireland, September 13, 2010.</p><p>Caucus co-organizer/presenter: “Resourcing the Infrastructure of Management and Leadership: A Challenge to Dare to Care.” AOM 2010 Conference, Montreal. </p><p>Seminar presentation on “The Effects of Culture on Services,” University of Victoria, May 4, 2010.</p><p>K. King-Metters (2009). “Changing Chinese culture? Chinese workers in Western managed hotels.” Paper presented, Service Operations Management Forum, Barcelona, Spain, October, 2009.</p><p>Seminar presentation on “The Effects of Culture on Services,” Southern Methodist University, Sept, 2009.</p><p>K. King-Metters and R. Metters (2009). “The New Chinese Hotel Worker.” Paper presented at 2009 AIB conference, San Diego, CA.</p><p>“Doing business in Eastern Europe.” February 28-March 13, 2011. MBA ‘Lead week’ 1.5 credit course at Emory University. Lead faculty.</p><p>“Doing business in Japan.” February 24-March 13, 2010. MBA ‘Lead week’ 1.5 credit course at Emory University. Lead faculty.</p><p>“Doing business in China.” February 28-March 13, 2009. MBA ‘Lead week’ 1.5 credit course at Emory University. Program organizer and Lead faculty.</p><p>“Doing business in China.” January 3-21, 2008. MBA ‘Lead week’ 1.5 credit course at Emory University. Program coordinator.</p><p>“Doing business in China.” January 3-22, 2007. MBA ‘Lead week’ 1.5 credit course at Emory University. Program coordinator. Kathryn King-Metters 4</p><p>“The Visit” by His Holiness the Dali Lama to Emory University, October 19-22, 2007. Area Manager for events held at Centennial Olympic Park & Emory University campus, Atlanta, GA.</p><p>Production & Operations Management (POMS) 2003 Conference Program Production Chair, Savannah, GA</p><p>American Marketing Association (AMA) Conference Chair, NC Conference, Raleigh, NC</p><p>Meredith College Faculty Advisor for undergraduate business students</p><p>International Customer Service Association International Conference Invited speaker, San Francisco</p><p>Honored Attendee, International IBM Conference, San Francisco</p><p>COMMUNITY SERVICE</p><p>Logistics Co-Chair, Brazos Valley Worldfest, 2011. Virginia Highland Civic Association Board (Atlanta); Chair, Traffic & Sidewalks (2009- 2011). Interacted regularly with City of Atlanta officials and City Council members to remedy traffic and sidewalk issues within neighborhood. Summerfest Volunteer Co-Chair, (2010-2011). Organizing & managing 200 volunteers over three days for annual neighborhood fundraiser; raising ~ $150,000 per year. The Paideia School (2007-2009). Sales coordinator for annual musical program ad sales. Inman Middle School PTO Fundraising Chair (2005). Organized events to raise $40,000 from various fundraisers</p>