Practice Leaflet for Patients

PRACTICE STAFF HAMD MEDICAL PRACTICE & WASHWOOD HEATH HEALTH & Management Practice Manager – Santhi Chaparala HAMD MEDICAL PRACTICE WELLBEING CENTRE, 4 CLODESHALL Assistant Practice Manager – Salma Jabine ROAD, BIRMINGHAM, B8 3SW Ishfaq Ahmed - Business Manager PRACTICE [email protected], Sessional GPs www.hamdmedicalpractice.com Dr Mudassir Majid Dr Iram Wali LEAFLET OPENING TIMES Nurse Mon: from 08:00:00 to 19:30:00 Information for Practice Nurse - Carolyn Smith Tue: from 08:00:00 to 19:30:00 Patients Wed: from 08:00:00 to 19:30:00 Pharmacist Thu: from 08:00:00 to 18:30:00 Aqsa Malik Fri: from 08:00:00 to 18:30:00 The Freedom of Information Act gives you the right to

Sat: Closed request information held by a public sector organisation. Health Care Assistant Unless there’s a good reason, the organisation must Sun: Closed Sophia Naheed provide the information within 20 working days. Summera Hussain Please contact Mrs Santhi Chaparala Practice Manager. TELEPHONE NUMBERS There may be a charge for access to this information. Emergencies, Home Visits Admin lead 0121 2705540 Noshiela Ayub Fax 0121 3224481 PARTNERS Appointments Option 1 Reception/Administration 0121 270 5540 Rashida Anwar Prescriptions Option 2 Azram Bibi Dr Abid Bhatti 0121 270 5540 Shazia Zaman Prescription requests will be taken after 12:00pm MBBS Investigations and Results Option 3 Alisha Rasib 0121 270 5540 Unam Azad Results discussed after 12:00pm Dr Tahira Jameel Business & Enquiries 0121 270 5540 MBchB DRCOG DFFP Out of Hours (NHS) 111 APPOINTMENTS HOME VISITS All surgeries are by appointment, and can be made in person Home visits should only be requested for those who are Disabled toilets are in the waiting area. or by telephone. We use a scheme called Advanced Access, unable to come to the Surgery because of serious illness and meaning we are able to offer same day doctor’s infirmity. They should be requested before 12:00pm if at all appointments - therefore there is no need to book your possible. appointments in advance. We also do still offer a small Wherever possible, we prefer to see you at the Surgery; if number of pre-booked appointments if needed, if you are you do not feel well enough to sit in the waiting room we unable to attend for your appointments please let us know can make alternative arrangements. Requests for visits after so that we can offer this to another patient. Patient can 12:00pm will be taken by the Duty Doctor. register themselves for online access for booking their own appointments. Please check with reception for details. TELEPHONE ADVICE Doctors are available normally between 12:30 to 13:30 to URGENT APPOINTMENTS give telephone advice after their morning surgery. Patients We will still have urgent appointments each day for the are advised to telephone before 10:00am to arrange this. doctors, each day one Doctor is on duty for all urgent requests. PRESCRIPTIONS (Urgent appointments are not for repeat prescriptions, ROUTINE - requests for repeats prescriptions will be dealt fitness for work certificates or signing forms). within 48 hours. This can be in-person or by telephoning after 12:00pm. You can order repeat prescriptions online as HOW TO REGISTER AS A PATIENT well. Please check with the reception for details. If you are new to the area and wish to register with one of URGENT - requests for urgent prescriptions will be ready our GPs, please ask at our Reception. If you have your to be collected by 5:00pm on the same day, but please try Medical Card then please bring this along with you. You can to request these by telephone on 0121 270 5540 or in register online as well. Please check our website for details. person. Following your registration, you will be required to have a new patient check to enable your registration to be fully CHAPERONES complete. An appointment will be offered with our Health All patients are entitled to have a chaperone present for any Care assistant during your registration. consultation. Please request this at the time of booking or speak to your GP. Please find here our catchment area. OUT OF HOURS If you have an urgent problem when the surgery is closed, please ring NHS 111. Please note that in such circumstances, your telephone conversation will be recorded. At any other time, use our Emergency Telephone line as mentioned above and follow the instructions given on the answer machine.

Other numbers you can use in an emergency NHS 111 DISABLED ACCESS Automatic Front Door Access suitable for wheelchairs. DATA PROTECTION All information held about patients is completely confidential. The Practice is registered under the Data Protection Act 1984. This Act protects data held on the computer system.

OTHER LEAFLETS You will find a wide variety of Practice leaflets, which will inform you of all the services that we provide for our patients. These include a Patient Charter leaflet and Comments and Complaints leaflets.

Birmingham Cross City CCG To obtain details of all primary medical services available within the Birmingham Cross City CCG please contact:

Bartholomew House 141 Hagley Road Birmingham B16 9PA Tel: 01212550700 Fax: 0121 682 0090 Email: [email protected]

Patient Advice & Liaison Services (PALS) for complaints and comments 0121 4240808

SURGERY & CLINIC TIMES

A separate leaflet is available in Reception which lists all of the Surgery times available.

(Revised 13.07.2016)