Highlights 2019

Highlights 2019 Eurotours Ges.m.b.H. | Kirchberger Straße 8 | 6370 Kitzbühel | www.eurotours-grouptravel.at SERVICE AND BOOKING TERMS AND CONDITIONS Holidays by air – we can create or amend any accommodate your group in an alternative town/ mechanical or electrical breakdowns within a ho- itinerary for groups flying to any European airport village suitable to the programme. tel or any method of transport, industrial disputes, and can provide coaches and guides for the dura- governmental action, port regulations, timetable tion of the tour. 3. Payment conditions changes and all similar circumstances). All payments can be made per bank transfer. The Overnights – we can organise overnight accom- client must pay any relevant bank charges. Should 7. Rates modation in the region of your choice. payment be delayed, Eurotours Ges.m.b.H. reser- All rates are generally quoted net per person in ves the right to cancel all services following a writ- Euro (€), except for Swiss products (see below) Support – in emergencies you can contact us ten reminder. This does not release the customer and include taxes and duties. All rates are due in 365 days a year; the contact information will be from any cancellation costs as detailed in clause 4 full. Should there be changes to a local tax struc- on your itinerary. mentioned below. If payment is delayed, the usual ture, you will be informed of these 4 weeks before bank interest rate will be charged automatically, they come into effect and increases will be passed Information package – with vouchers, route de- but at least 14% p.a. Any additional costs incur- on to you. We reserve the right to increase rates scriptions and service telephone number will be red by Eurotours Ges.m.b.H. to enforce the claim, without prior notification. Eurotours Ges.m.b.H. sent to you before you depart on your journey. will in turn be reclaimed from the tour operator. reserves the right to pass on exchange rate fluctu- Unless otherwise stated on the individual offer/sa- ation to the tour operator, which increases the rate Low numbers – should you not have reached les confirmation, or in any other written agreement by more than 8%. your minimum number of passengers at the time between the customer and Eurotours Ges.m.b.H., Products in Switzerland are quoted in Euro (€) and of the last free cancellation date then let us know the following payment schedule will apply: Swiss Francs (CHF). The Swiss Franc (CHF) price and we will do our best to extend the date. • 30 days before arrival: 30% of the total is the valid price, but the product can also be paid amount. for in Euro (€). The price in Euro will be calculated 1. Accuracy of Brochure • 10 days before arrival: outstanding balance. according to the exchange rate on the date the The current brochure 2019 is valid from end of No- invoice is issued. vember 2018 until December 2019. All information For products with the main destination Germany, in the brochure is, to the best of our knowledge the invoice will be issued by our Eurotours office in 8. Direct contracts and belief, correct at the time of publication. We Germany from the following address: The customer agrees not to contract hotels/pensi- do however reserve the right to make changes to Eurotours Deutschland ons/ suppliers supplied by Eurotours Ges.m.b.H., information contained within our brochure and will Parkring 2/EG, D-85748 Garching bei München directly or through a third party for the period of advise you of these changes at the time of book- at least 12 months after the last booking with ing or when they are known to us. This advice will 4. Cancellation fee Eurotours Ges.m.b.H. In case of violation, the be limited to changes which are fundamental to Unless otherwise stated on the individual offer/sa- customer agrees to pay 10% of the total turnover the contract or which we believe may affect the les confirmation, or in any other written agreement with the hotels/pensions/suppliers to Eurotours enjoyment of the holiday. We are sure you will un- between the customer and Eurotours Ges.m.b.H., Ges.m.b.H. for the following 3 years. The amount derstand that certain advertised facilities may not the following cancellation fees apply: due will be calculated based on the average tur- be in operation at times and we may not always be • 30 – 14 days prior to arrival 30 % nover with Eurotours over the previous 3 years. advised in advance of such matters. of the total amount • 13 – 08 days prior to arrival 50 % 9. Complaints 2. Our Hotels of the total amount Any complaints or problems must be notified to • Free place: Generally we offer per 20 full paying • 07 – 04 days prior to arrival 80 % the supplier directly, and reported to us, in resort, guests one free place in double unless otherwise of the total amount within 24 hours of the problem arising. If the mat- stated on the individual-offer/confirmation. • Less than 4 days & no shows 100% ter remains unresolved, you must write to us with • Minimum group size: unless otherwise stated all of total amount. full details within 30 days of the completion of the prices are calculated on a minimum of 25 paying arrangements, enclosing copies of the customer guests. 5. Ticket reservations: complaints. We regret we cannot accept any re- • Not all rooms will be the same and room sizes All tickets must be paid 100% in advance. Exact sponsibility for any claim not notified to us within may vary, particularly in older or historical buil- payment and cancellation conditions will be given this timescale. Any invoice differences must be dings. Accommodation is provided in standard at time of the offer/sales confirmation. notified in writing within 14 days of the invoice rooms, unless otherwise stated. date, otherwise our invoices will be considered • Please note that an Austrian twin room is gene- 6. Responsibility and Liability correct and valid. Any differences do not entitle rally one large bed frame with 2 separate mat- Should Eurotours Ges.m.b.H. be unable to ac- the contracting partner to a delay in payment but tresses, separate blankets and pillows. commodate the clients in the reserved accom- will be settled by credit note. • Soap and shower gel is not always provided in modation, then we will provide alternative ac- rooms commodation of the same or better standard and 10. Legislation and Jurisdiction • Check-in at hotels is normally between the hours position. Any additional costs will be covered by In the case of insolvency, Eurotours Ges.m.b.H. of 12.00 – 3.00 p.m. An earlier check-in may be Eurotours Ges.m.b.H.. is covered by a bank guarantee from the UniCre- possible on request or at extra cost. You should Eurotours Ges.m.b.H. acts as an agent between dit Bank, Austria as well as under the insurance anticipate having to vacate your rooms by 10:00 the customer and the local suppliers and cannot bond for travel agents for the protection of clients’ a.m. irrespective of the time of your departure. be held responsible for any impairment (e.g. insol- monies, according to the Travel Agency Insurance • For offers based on an unnamed hotel, the hotel vency or other) to the services provided which are law (RSV, BGB1.11/10 from 15.01.98). The settle- name will be advised approx. 4 weeks prior beyond its control, caused by a third party, or the ment of any possible claims is subject to Austrian to arrival. Should it not be possible to accom result of force majeure (such as, but not exclusi- law. The court of jurisdiction is Kitzbühel. modate your group in the region booked, vely, war, or threat of war, riot, civil strife, terrorist Eurotours Ges.m.b.H. reserves the right to activity, adverse weather conditions, technical, Imprint: Published by: Eurotours Ges.m.b.H. Pictures: Pictures are provided by courtesy of local tourist boards, iStock, Thinkstock or are owned by Eurotours Ges.m.b.H. Contents Four Countries ........................................................................................ 4 Castles and Peaks of Tyrol ...................................................................... 5 Salzburg & The Sound of Music .............................................................. 6 Lipizzan Horses and the Highlights of Styria ............................................ 6 Kirchberg Flower Parade ......................................................................... 7 East Tyrol – Impressive Dolomites ............................................................ 7 Little Trains of Lower Austria .................................................................... 8 Imperial Vienna and the Best of Eastern Austria ....................................... 9 Bled and the Jewels of the Carinthian Lake Country .............................. 10 Little Trains of Lower Austria II ............................................................... 10 Three Rivers Experience – Danube, Inn & Vltava .................................... 11 The Bavarian Castles – Kings and Fairy-tales ......................................... 12 Bavarian Forest Winter Wonderland....................................................... 12 Boats, Trains, Funiculars and Black Forest Gateau ................................ 13 Christmas Markets along the Romantic Road ........................................ 13 The Harz Mountains: National Park & UNESCO Sites ............................ 14 Trains & Boats of the Rhine & Moselle Valley .......................................... 14 Berlin, Dresden and Prague .................................................................. 15 Beaches and Islands of the Baltic

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