MindWorx Psychology & Counselling Client Information Confidentiality Policy Your attendance at MindWorx Psychology & Counselling and all the information you provide to us will be kept strictly confidential between you and your therapist. Your therapist is legally required to keep written records of all communications between you. The only situations in which your confidentiality can be breached are: If your records are subpoenaed by a court of law; or If there is an immediate and specific risk of harm to you or another person that could only be avoided by disclosing the information. You are a young person under 18 years of age who is assessed as not having the capacity to provide informed consent (in this situation we will seek to respect your wishes regarding disclosure of information). If you are attending as a couple, group, or family each person’s written consent is required to share personal information. We will always collect your consent before providing any personal information to any third party. All client information is stored securely. We are legally required to store client information for 7 years since last contact and for young people under 18 years until they reach 25 years of age. At this point client records are confidentially shredded and destroyed. Through the Freedom of Information Act you can request to view your file, however, this will incur an administrative fee of $150.
Informed Consent Policy At the start of your second session your therapist will outline their proposed treatment plan and gain your consent before beginning any treatment. Your therapist will outline the frequency and duration of sessions. You can choose to withdraw from treatment at any time.
Fee Policy Individual, couple, and family therapy sessions will be charged at $150 (Dr Bronwyn Watson) and $100 (Mr Robin Ward) per hour. Note a typical session lasts one hour. Group sessions cost $35 (Dr Bronwyn Watson) and $25 (Mr Robin Ward) per person per hour. Note a typical session lasts one hour. With appropriate referral the following rebates can be accessed for services with Dr Bronwyn Watson: Mental Health Treatment Plan: $124.50 Pregnancy Support Counselling: $ 62.20 Chronic Disease Plan: $ 52.95 Type II Diabetes Plan: $ 52.95 Aboriginal & Torres Strait Islander Plan: $ 52.95 Department of Veteran Affairs: $140.90 With appropriate referral rebates can also be obtained through WorkCover, Victims Assist Queensland, Motor Vechile Authority, and private health insurance companies. Note those individuals referred under a Mental Health Treatment Plan to Dr Bronwyn Watson who are currently unemployed or receiving Centrelink benefits will be bulk billed. Payment is collected on the day of the session. Payments can be made via cash or EFPOS only (No Cheques or Bank Transfers). If your financial situation changes during the time you are seeing us let us know as soon as possible to discuss alternative payment options. Late Cancellation Policy If you are unable to attend an appointment let us know 24 hours in advance. If you fail to contact us 24 hours prior to your appointment and do not attend the appointment we will charge a late cancellation fee of $75 (Dr Bronwyn Watson) and $50 (Mr Robin Ward) regardless of any rebate you are accessing.
After-Hours Policy We are not able to provide you with support outside of scheduled appointment times. If you find yourself in a situation where you or someone else is at risk of harm please contact emergency services.
Wait-List Policy At MindWorx Psychology & Counselling we believe it is important to provide our services in a timely fashion. If we are not able to arrange an appointment with you within two weeks of you contacting our service we will provide you with the contact details of other suitable professionals. To ensure continuity of treatment at the initial booking all clients will be booked ahead for all the appointments available under a specific referral request or for private clients 6 appointments on a fortnightly basis. If these appointments are deemed no longer necessary at any stage they will be cancelled at your request.
Complaint Policy We value your feedback. If you are dissatisfied with our service in any way please contact us via phone, email, or our website and let us know.
Quality Assurance Policy At MindWorx Psychology & Counselling we seek to constantly improve our services. To do this we ask that you complete a de-identified pre and post assessment package and an anonymous feedback form at the end of your treatment which we will use to evaluate our services.
I ______(client’s name) of ______(client’s address) agree to the above outlined policies of MindWorx Psychology & Counselling ______(client’s signature) ______(date) Mobile Number:______OK to leave msg? Y / N Home Phone Number:______OK to leave msg? Y / N Work Phone Number:______OK to leave msg? Y / N Email:______OK to leave msg? Y / N In the situation of an accident or injury who would you like us to contact: Name:______Relationship:______Mobile Number:______Home Number:______Work Number:______