Hotel Riu Palace Maspalomas ★★★★ Gran Canaria

5 May 2019

GENERAL INFORMATION

HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA

Avda. Tirajana, s/n · 35100 · Playa del Inglés · Gran Canaria · Spain Tel: +34 928 769 500 · Fax: +34 928 769 800 · E-Mail: [email protected] GPS: Lat: 27.746906 · Long: -15.576662

BED AND BREAKFAST · HALF BOARD

ROOMS SMOKING POLICY SEASON Non-smoking environment 368 Open all year round Only permitted in designated areas

Location

Distance from the beach Playa del Inglés 800 m approx.

Closest town Playa del Inglés 2 km approx.

Airport Gran Canaria Airport (LPA) 30 km approx.

General info The hotel is located in the southern area of Gran Canaria between Playa del Inglés with its wide sandy beach and Maspalomas, with its impressive dune landscape. It is situated in a quiet area although there are bars, boutiques and shopping centre nearby. The 6 km-long, level, sandy beach is situated by the dunes, a 15 min walk away. The hotel is surrounded by 28.000 sq.m. of beautifully tended gardens.

Building details

1/14 5 May 2019 NO. BUILDING FLOORS LIFTS ROOMS DISTANCE FROM MAIN BUILDING COMMENTS

1 Building 5 4 368 - - - Floors including ground floor.

TOTAL: 368 ROOMS

Construction & Renovations Built in: 1988/89 Riu hotel since: 1989 Last renovated: 2003

Remarks 2003: Complete refurbishment.

Environmental best practices

GROUP MEASURE COMMENTS

Communication Environmental training for staff

Energy Low-energy lighting

Energy Main switch in guest rooms

Waste Minimum use of single portion packs at buffets

Water Eco-Friendly towel change policy

Water Hot-cold mixer tap

Water Trickle irrigation

Water Water saving aerator

Water WC watersaving flush

Awards & Certifications

AWARDS & CERTIFICATIONS YEAR COMMENTS

Loved by guests award/ hotels.com 2019

TUI Top Quality 2018 Awarded every year since 2015.

TUI Umwelt Champion 2018 Awarded every year since 2014.

HolidayCheck Recommended 2018 Also awarded in 2016, 2014.

TripAdvisor® Certificate of 2016 Also awarded in 2015, 2014, 2013. Excellence

TUI Holly 2015

TUI UK G old Award 2015 Also awarded in 2014. Best Platinum Accommodation.

Travelife Award Awarded GOLD certification for the Travelife Sustainability System.

2/14 5 May 2019

FACILITIES

HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA

Facilities

Hotel Facilities

TYPE COMMENTS

Main restaurant With terrace.

Speciality restaurant Krystal Fusion restaurant.

Bars 3 bars.

Pools 2 outdoor pools, 1 children's pool.

Wellness centre With extra charge.

Conference facilities 1 meeting room.

Internet access Internet terminals, extra charge.

WiFi Free WiFi throughout the hotel.

Several boutiques/shops

Medical service Doctor's visit daily (Monday- Friday) and on request, additional charge.

Reception Reception staff speak: Spanish · English · French · German · Dutch · Italian · Portuguese Local languages: Spanish Local currency: Euro

Reception services

3/14 5 May 2019 TYPE ON REQUEST EXTRA CHARGE COMMENTS

24 hour reception

Rent a car ✔ ✔

Laundry service ✔ ✔

Taxi ordering Calls for taxi through reception.

No pets allowed

Means of payment Currency exchange in hotel Accepted credit cards: MasterCard · Visa · Diners

Wellness & Beauty

DESCRIPTION NAME / LOCATION NO CHARGE EXTRA CHARGE COMMENTS

Wellness centre ✔ All wellness & beauty facilities offered at the Spa.

Massage rooms ✔ 3 massage rooms.

Sauna ✔

Steam bath ✔

Gym ✔ Sports shoes are compulsory when using the gym.

Beauty salon ✔

Hairdresser ✔

Rasul bath ✔

Remarks Use of gym, steam bath and sauna is restricted to guests over 18 years old.

Conference Facilities

SIZE HEIGHT THEATRE CLASSROOM BANQUET COCKTAIL U-SHAPE NAME COMMENTS (SQ M ) (M) PAX PAX PAX PAX PAX

Don Luis meeting 75 2,5 35 30 - - - Location: 2nd floor. With room daylight.

Images Images for guidance purposes

4/14 5 May 2019

Don Luis

External Facilities

DISTANCE TYPE/NAME COMMENTS APPROX.

ATM 500 m

Bank 500 m

Chemist 500 m

Hospital 5 km Roca clinic.

Public transport 500 m Public bus stop. Buses leave every 20 min to Playa del Inglés centre.

5/14 5 May 2019

FOOD & BEVERAGES

HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA

Food & Beverages

Restaurants

BUFFET / NO AIR NAME TYPE OPENING MENU / COMMENTS SMOKING COND. SNACKS

Main restaurant ✔ ✔ With terrace.

Breakfast 08.00- Buffet Varied buffet with live cooking stations 10.30h and cava.

Dinner 18.30- Buffet 2 sittings. Hot and cold buffet starters. 20.00h Buffet main course with live cooking 20.30- stations. Vegetarian options available. 22.00h Dessert buffet. 2 x per week themed buffet. In winter season dinner half an hour earlier.

Krystal Fusion restaurant ✔ ✔

Optional dinner 19.00- à la 2 sittings. Reservation required. In winter 20.30h carte season dinner half an hour earlier. 21.00- 22.30h

Bars

NAME TYPE COMMENTS

Lobby bar Open from 08.30-18.00h. With terrace.

Lounge bar Open from 18.00-01.00h. With stage and dance floor. Formal dress is required: long trousers for gentlemen.

6/14 5 May 2019 NAME TYPE COMMENTS

Poolside snack Open from 10.00-18.00h. Snacks and tapas service at the pool (additional charge). Snacks from bar 13.00-15.30h.

Dress code for dinner Formal dress is required for dinner (long trousers for gentlemen).

Remarks Opening and mealtimes are subject to change.

7/14 5 May 2019

OUTDOOR AREAS

HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA

Outdoor areas

Swimming pools

SIZE POOL TYPE FRESH WATER HEATABLE IN WINTER INTEGRATED COMMENTS (SQ M )

Outdoor pool 611 ✔

Outdoor pool 281 ✔ With whirlpool swimming area and whirlpool bath.

Whirlpool - ✔ Outdoor whirlpool bath in the garden.

Children's pool 8 ✔

Pool area

POOL FACILITIES DEPOSIT REQUIRED COMMENTS

Sun terrace

Sun loungers

Parasols

Pool towels

Snacks and tapas service At the pool, extra charge.

Garden Size: 28.000 (sq m )

8/14 5 May 2019

Beach Name: Playa del Inglés beach Length of beach: 6 km Distance from hotel: 800 m approx.

Beach facilities

BEACH FACILITIES EXTRA CHARGE ALSO IN WINTER COMMENTS

Sun loungers ✔ ✔ Local provider.

Parasols ✔ ✔ Local provider.

Remarks The 6 km-long, level, sandy beach is situated by the dunes, a 15 min walk away. The Maspalomas beach borders the Playa del Inglés beach. There are available several water sports (local provider), bars and restaurants.

9/14 5 May 2019

ACTIVITIES & ENTERTAINMENT

HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA

Activities & Entertainment

Sports

DISTANCE ACTIVITY NO CHARGE EXTRA CHARGE HOTEL COMMENTS APPROX.

Gym ✔ ✔ Sports shoes are compulsory when using the gym.

Tennis ✔ ✔ 2 artificial turf courts with floodlights. Racquets and tennis balls (on request).

Tennis lesson ✔ ✔ On request.

Billiards ✔ ✔

Bicycle hire ✔ Local provider.

Windsurfing ✔ 2 km Local provider.

Waterskiing ✔ 2 km Local provider.

Scuba diving ✔ 2 km Local provider.

Banana boats ✔ 2 km Local provider.

Golf ✔ 3,1 km Maspalomas golf course 18-hole court. Driving Range, Putting Green.Tuition available.

Golf ✔ 8 km Meloneras golf course 18-hole court. Driving Range, Putting Green.Tuition available.

Golf ✔ 13 km Salobre golf course 18-hole court. Driving Range, Putting Green.Tuition available.

Entertainment 10/14 5 May 2019 WHEN? ACTIVITY TIMES A WEEK NO CHARGE EXTRA CHARGE COMMENTS

Evening Live music and shows Several ✔

Children

FACILITIES NO CHARGE EXTRA CHARGE COMMENTS

Children's pool ✔

Playground ✔

Cots ✔ On request.

High chairs ✔ Depending on availability.

Babysitter ✔ On request.

11/14 5 May 2019

INFO FOR DISABLED GUESTS

HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA

Info for disabled guests

Adapted rooms

Adapted rooms for wheelchair user available ✗

Room category -

Number of adapted rooms -

Size of adapted rooms (sq m) -

Location of adapted rooms (area/floor) -

Remarks No adapted rooms available.

Adapted rooms - Door widths

Entrance -

Bedroom (if there is an extra door) -

Living room (if there is an extra door) -

Bathroom -

Balcony/Terrace -

12/14 5 May 2019 Adapted rooms - Bathroom facilities

Bathtub ✗

Shower ✗

Step free shower or roll in shower (level entry with no raised lip ✗ or step)

Shower seat ✗

Support/grab rails in shower ✗

Support/grab rails in bathtub ✗

Clear wheelchair turning circle (1.50m diameter) in the ✗ bathroom

Support/grab rails near WC ✗

Enough wheelchair turning room/min. 0.7m transfer space next ✗ to the WC

Washbasin accessible with wheelchair ✗

Entry height of the shower (from floor) -

Entry height of the bathtub (from floor) -

Height of the basin -

Height of the toilet -

General hotel facilities

Lift available ✔

Lift's door width 78 cm

Lift's depth 123 cm

Possibility to rent a wheelchair or mobility scooter ✔

Accessibility of public areas in the hotel

Not all public areas are accessible for wheelchair user

Accessibility of hotels' swimming pool

At least one swimming pool accessible ✗

Stairs - number of steps 4

Stairs with handrail ✔

Ladder - number of steps 4

Ramp available ✔

Ramp with handrail ✔

Pool lift available (on request) ✗

Accessible bathroom near the swimming pool (distance) -

Additional facilities in hotel

13/14 5 May 2019 Location of additional toilets for wheelchair user if available No available.

Hotel location and environment

Surrounding areas of the hotel easily accessed by wheelchair ✔ users

Flat ✗

Hillside ✗

Paved sidewalks and streets ✗

Flat landscape ✗

Slightly rising or descending landscape ✗

Paved way to the beach promenade ✔

Paved way to the ocean at the beach ✗

Wheelchair access to the sea ✗

Facilities of non-adapted rooms Specifications for Double standard room

Bathtub ✔

Shower ✗

Roll in shower/shower accessible for wheelchair ✗

Shower seat ✗

Support/grab rails in the shower ✗

Support/grab rails in the bathtub ✔

Support/grab rails near WC ✗

Enough wheelchair turning room/floor space next to the WC ✗

Washbasin accessible for wheelchair ✗

Walk in shower (steps or raised lip) ✗

Step free shower (level entry with no raised lip or step) ✗

Door widths - Entrance 64 cm

Bedroom (if there is an extra door) -

Living room (if there is an extra door) -

Bathroom 58 cm

Balcony/Terrace 100 cm

Number of standard rooms located on the ground floor -

Please contact hotel if more detailed information is needed.

14/14 5 May 2019

ROOMS

HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA

1/3

)

q s (

Y N O G C B N m L R I c U m m T A E N c c T 0 S B W O H S I 0 0 0 E G O T E T 2 0 0 I I U N H A x 2 2 I T D E Q E S B I x x G R 0 E C D N N H H N 1 5 0 R A U E O O T T 1 3 0 L I I C U O R M E : 1 2 N C ) O L R W W A R F S E : : O X e I N L F E E l A Z E E E R M M I D T S M M M E N b A A E D Z Z / E S O O S I I T O O O B a F T E Y E O L E - S S Y c M O O B N C O O O O H / A G R A T - - N R t R R S E A R R R R R O A R E A O D P a N F T I B D D A P D D D A M H H H H E I S O I R C R ( L E E E E E F M R T T T I T L F N I R P R T L I - N B B B B B U A A A A A E V E E I E A O X A O N S B B B H B T W T C C I M 1 2 S C 2 1 1 S E B C 5 May 2019

)

q s (

Y N N O G O C I B N m L R I c T U m m T A E N P T 0 c c I B S W H S O 0 0 0 R I E S G O T E T 2 0 0 C I I U E N H A x 2 2 S I T D E Q E S B I x x D G R 0 E C E D N N O H H N 1 5 0 R A D U E O O C T T 1 3 0 L I I C U O R D M E : 1 2 N L C ) O L R R W W A R F S E : : O A X e I N L F E A E l A Z E E E R M M I D T S N M M M E N b A A E D Z Z / D E S O O S I I T R O O O B a F T E Y N E W O L E - S S E Y c M O O B N A C E O O O O H / A G R A T - - N T I R t R R S E T A R R R R R O A R E A O V T D P a N N F T I B D D A P D D D A M I S H H H H E I S O I R C E R ( L E E E E E F M R A T T T I T L F N I R P R T L U U D I - N B B B B B I I U E A A I A A A E V E E I E A O X A O N R R S S B B B B H B T W T C C I M 1 2 S C 2 1 1 S E B C All rooms with balcony (no DBMB rooms DBMB Double room sea view 25 ✔ ✔ ✔ ✔ ✔ ✔ ● ✔ ✔ ✔ ✔ ● ● ✔ ✔ ✔ ✔ ✔ with terrace). DBSB Double room standard 25 ✔ ✔ ✔ ✔ ✔ ● ✔ ✔ ✔ ✔ ● ● ✔ ✔ ✔ ✔ ✔ IBSB Single room 16 ✔ ✔ ✔ ✔ ✔ ● ✔ ✔ ✔ ✔ ● ● ✔ ✔ ✔ ✔ SJMB Suite junior 45 ✔ ✔ ✔ ✔ ✔ ✔ ● ✔ ✔ ✔ ✔ ● ● ✔ ✔ ✔ ✔ ✔ ✔ ✔ 2 bathrooms (1 with shower and without SSMB Senior suite 68 ✔ ✔ ✔ ✔ ✔ ✔ ✔ ● ✔ ✔ ✔ ✔ ● ● ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ bidet). 2nd TV. SRMB Presidential suite 45 ✔ ✔ ✔ ✔ ✔ ✔ ● ✔ ✔ ✔ ✔ ● ● ✔ ✔ ✔ ✔ ✔ ✔

TOTAL: 368 ROOMS ✔ Available, free of charge. ● Available, additional charge.

Plans Images for guidance purposes

2/3 5 May 2019

DBMB - Double room DBSB - Double room SSMB - Senior suite

Features Current : 220V

Remarks Cots on request.

3/3