5 May 2019 GENERAL INFORMATION HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA Avda. Tirajana, s/n · 35100 · Playa del Inglés · Gran Canaria · Spain Tel: +34 928 769 500 · Fax: +34 928 769 800 · E-Mail: [email protected] GPS: Lat: 27.746906 · Long: -15.576662 BED AND BREAKFAST · HALF BOARD ROOMS SMOKING POLICY SEASON Non-smoking environment 368 Open all year round Only permitted in designated areas Location Distance from the beach Playa del Inglés 800 m approx. Closest town Playa del Inglés 2 km approx. Airport Gran Canaria Airport (LPA) 30 km approx. General info The hotel is located in the southern area of Gran Canaria between Playa del Inglés with its wide sandy beach and Maspalomas, with its impressive dune landscape. It is situated in a quiet area although there are bars, boutiques and shopping centre nearby. The 6 km-long, level, sandy beach is situated by the dunes, a 15 min walk away. The hotel is surrounded by 28.000 sq.m. of beautifully tended gardens. Building details 1/14 5 May 2019 NO. BUILDING FLOORS LIFTS ROOMS DISTANCE FROM MAIN BUILDING COMMENTS 1 Building 5 4 368 - - - Floors including ground floor. TOTAL: 368 ROOMS Construction & Renovations Built in: 1988/89 Riu hotel since: 1989 Last renovated: 2003 Remarks 2003: Complete refurbishment. Environmental best practices GROUP MEASURE COMMENTS Communication Environmental training for staff Energy Low-energy lighting Energy Main switch in guest rooms Waste Minimum use of single portion packs at buffets Water Eco-Friendly towel change policy Water Hot-cold mixer tap Water Trickle irrigation Water Water saving aerator Water WC watersaving flush Awards & Certifications AWARDS & CERTIFICATIONS YEAR COMMENTS Loved by guests award/ hotels.com 2019 TUI Top Quality 2018 Awarded every year since 2015. TUI Umwelt Champion 2018 Awarded every year since 2014. HolidayCheck Recommended 2018 Also awarded in 2016, 2014. TripAdvisor® Certificate of 2016 Also awarded in 2015, 2014, 2013. Excellence TUI Holly 2015 TUI UK G​ old Award​ 2015 Also awarded in 2014. Best Platinum Accommodation. Travelife Award Awarded GOLD certification for the Travelife Sustainability System. 2/14 5 May 2019 FACILITIES HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA Facilities Hotel Facilities TYPE COMMENTS Main restaurant With terrace. Speciality restaurant Krystal Fusion restaurant. Bars 3 bars. Pools 2 outdoor pools, 1 children's pool. Wellness centre With extra charge. Conference facilities 1 meeting room. Internet access Internet terminals, extra charge. WiFi Free WiFi throughout the hotel. Several boutiques/shops Medical service Doctor's visit daily (Monday- Friday) and on request, additional charge. Reception Reception staff speak: Spanish · English · French · German · Dutch · Italian · Portuguese Local languages: Spanish Local currency: Euro Reception services 3/14 5 May 2019 TYPE ON REQUEST EXTRA CHARGE COMMENTS 24 hour reception Rent a car ✔ ✔ Laundry service ✔ ✔ Taxi ordering Calls for taxi through reception. No pets allowed Means of payment Currency exchange in hotel Accepted credit cards: MasterCard · Visa · Diners Wellness & Beauty DESCRIPTION NAME / LOCATION NO CHARGE EXTRA CHARGE COMMENTS Wellness centre ✔ All wellness & beauty facilities offered at the Spa. Massage rooms ✔ 3 massage rooms. Sauna ✔ Steam bath ✔ Gym ✔ Sports shoes are compulsory when using the gym. Beauty salon ✔ Hairdresser ✔ Rasul bath ✔ Remarks Use of gym, steam bath and sauna is restricted to guests over 18 years old. Conference Facilities SIZE HEIGHT THEATRE CLASSROOM BANQUET COCKTAIL U-SHAPE NAME COMMENTS (SQ M ) (M) PAX PAX PAX PAX PAX Don Luis meeting 75 2,5 35 30 - - - Location: 2nd floor. With room daylight. Images Images for guidance purposes 4/14 5 May 2019 Don Luis External Facilities DISTANCE TYPE/NAME COMMENTS APPROX. ATM 500 m Bank 500 m Chemist 500 m Hospital 5 km Roca clinic. Public transport 500 m Public bus stop. Buses leave every 20 min to Playa del Inglés centre. 5/14 5 May 2019 FOOD & BEVERAGES HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA Food & Beverages Restaurants BUFFET / NO AIR NAME TYPE OPENING MENU / COMMENTS SMOKING COND. SNACKS Main restaurant ✔ ✔ With terrace. Breakfast 08.00- Buffet Varied buffet with live cooking stations 10.30h and cava. Dinner 18.30- Buffet 2 sittings. Hot and cold buffet starters. 20.00h Buffet main course with live cooking 20.30- stations. Vegetarian options available. 22.00h Dessert buffet. 2 x per week themed buffet. In winter season dinner half an hour earlier. Krystal Fusion restaurant ✔ ✔ Optional dinner 19.00- à la 2 sittings. Reservation required. In winter 20.30h carte season dinner half an hour earlier. 21.00- 22.30h Bars NAME TYPE COMMENTS Lobby bar Open from 08.30-18.00h. With terrace. Lounge bar Open from 18.00-01.00h. With stage and dance floor. Formal dress is required: long trousers for gentlemen. 6/14 5 May 2019 NAME TYPE COMMENTS Poolside snack Open from 10.00-18.00h. Snacks and tapas service at the pool (additional charge). Snacks from bar 13.00-15.30h. Dress code for dinner Formal dress is required for dinner (long trousers for gentlemen). Remarks Opening and mealtimes are subject to change. 7/14 5 May 2019 OUTDOOR AREAS HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA Outdoor areas Swimming pools SIZE POOL TYPE FRESH WATER HEATABLE IN WINTER INTEGRATED COMMENTS (SQ M ) Outdoor pool 611 ✔ Outdoor pool 281 ✔ With whirlpool swimming area and whirlpool bath. Whirlpool - ✔ Outdoor whirlpool bath in the garden. Children's pool 8 ✔ Pool area POOL FACILITIES DEPOSIT REQUIRED COMMENTS Sun terrace Sun loungers Parasols Pool towels Snacks and tapas service At the pool, extra charge. Garden Size: 28.000 (sq m ) 8/14 5 May 2019 Beach Name: Playa del Inglés beach Length of beach: 6 km Distance from hotel: 800 m approx. Beach facilities BEACH FACILITIES EXTRA CHARGE ALSO IN WINTER COMMENTS Sun loungers ✔ ✔ Local provider. Parasols ✔ ✔ Local provider. Remarks The 6 km-long, level, sandy beach is situated by the dunes, a 15 min walk away. The Maspalomas beach borders the Playa del Inglés beach. There are available several water sports (local provider), bars and restaurants. 9/14 5 May 2019 ACTIVITIES & ENTERTAINMENT HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA Activities & Entertainment Sports DISTANCE ACTIVITY NO CHARGE EXTRA CHARGE HOTEL COMMENTS APPROX. Gym ✔ ✔ Sports shoes are compulsory when using the gym. Tennis ✔ ✔ 2 artificial turf courts with floodlights. Racquets and tennis balls (on request). Tennis lesson ✔ ✔ On request. Billiards ✔ ✔ Bicycle hire ✔ Local provider. Windsurfing ✔ 2 km Local provider. Waterskiing ✔ 2 km Local provider. Scuba diving ✔ 2 km Local provider. Banana boats ✔ 2 km Local provider. Golf ✔ 3,1 km Maspalomas golf course 18-hole court. Driving Range, Putting Green.Tuition available. Golf ✔ 8 km Meloneras golf course 18-hole court. Driving Range, Putting Green.Tuition available. Golf ✔ 13 km Salobre golf course 18-hole court. Driving Range, Putting Green.Tuition available. Entertainment 10/14 5 May 2019 WHEN? ACTIVITY TIMES A WEEK NO CHARGE EXTRA CHARGE COMMENTS Evening Live music and shows Several ✔ Children FACILITIES NO CHARGE EXTRA CHARGE COMMENTS Children's pool ✔ Playground ✔ Cots ✔ On request. High chairs ✔ Depending on availability. Babysitter ✔ On request. 11/14 5 May 2019 INFO FOR DISABLED GUESTS HOTEL RIU PALACE MASPALOMAS ★★★★ GRAN CANARIA Info for disabled guests Adapted rooms Adapted rooms for wheelchair user available ✗ Room category - Number of adapted rooms - Size of adapted rooms (sq m) - Location of adapted rooms (area/floor) - Remarks No adapted rooms available. Adapted rooms - Door widths Entrance - Bedroom (if there is an extra door) - Living room (if there is an extra door) - Bathroom - Balcony/Terrace - 12/14 5 May 2019 Adapted rooms - Bathroom facilities Bathtub ✗ Shower ✗ Step free shower or roll in shower (level entry with no raised lip ✗ or step) Shower seat ✗ Support/grab rails in shower ✗ Support/grab rails in bathtub ✗ Clear wheelchair turning circle (1.50m diameter) in the ✗ bathroom Support/grab rails near WC ✗ Enough wheelchair turning room/min. 0.7m transfer space next ✗ to the WC Washbasin accessible with wheelchair ✗ Entry height of the shower (from floor) - Entry height of the bathtub (from floor) - Height of the basin - Height of the toilet - General hotel facilities Lift available ✔ Lift's door width 78 cm Lift's depth 123 cm Possibility to rent a wheelchair or mobility scooter ✔ Accessibility of public areas in the hotel Not all public areas are accessible for wheelchair user Accessibility of hotels' swimming pool At least one swimming pool accessible ✗ Stairs - number of steps 4 Stairs with handrail ✔ Ladder - number of steps 4 Ramp available ✔ Ramp with handrail ✔ Pool lift available (on request) ✗ Accessible bathroom near the swimming pool (distance) - Additional facilities in hotel 13/14 5 May 2019 Location of additional toilets for wheelchair user if available No available. Hotel location and environment Surrounding areas of the hotel easily accessed by wheelchair ✔ users Flat ✗ Hillside ✗ Paved sidewalks and streets ✗ Flat landscape ✗ Slightly rising or descending landscape ✗ Paved way to the beach promenade ✔ Paved way to the ocean at the beach ✗ Wheelchair access to the sea ✗ Facilities of non-adapted rooms Specifications for Double standard room Bathtub ✔ Shower ✗ Roll in shower/shower accessible for wheelchair ✗ Shower seat ✗ Support/grab rails in the shower ✗ Support/grab rails in the bathtub ✔ Support/grab rails near WC ✗ Enough wheelchair turning room/floor space next