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September 2008 September 2008 Account Management Training Opportunities The TravelFocus Account Management team will conduct monthly training/information sessions for our clients. The September Issue sessions will be held the 2nd Tuesday of every month @ 1:00 pm CST and will last approximately 1 hour. Please see below for a Page 1: list of all the training sessions hosted by TravelFocus, dates and Account topics. The next training session is scheduled for November Management 11th @ 1:00pm, the topic is a recap of the past three sessions Training Opportunities over Sabre Virtually There, Upgrades, and Non-Refundable Page 2 Tickets and it will be hosted by Merideth Titus. United Follows Delta In Doubling To join/listen to the training session on November 11th @ 1:00 Second-Checked- please call 1-888-346-3950 and enter the participant code: Bag Fee 5165577. If you have any questions regarding the log in process American Leads In please contact Heather Mannering at Launch of U.S. [email protected]. An interactive/demo portion will Inflight Wireless also be provided. Please go to Internet http://www.mtitus.travelfocus.glance.net/ Page 3 The session key for the online portion will be provided to you by Buyers See Air As ’09 Budget Breaker Merideth Titus during the first few minutes of the training TravelVacations: session. Sandals Resorts Packages We hope you all call in and join us for this training opportunity! Training Dates and Topics Date Time Host Topic Recap of Sabre Virtually There, Upgrades and Non- 11-Nov 1:00 PM CST Merideth Titus Refundable Tickets Value of a Consolidated 9-Dec 1:00 PM CST Linda Hogan Travel Management Program ___________________________________________________________________________________ www.travelfocus.com 214-915-9000 12655 N. Central Expwy. Suite 200 Dallas, TX 75243 United Follows Delta In Doubling Second-Checked-Bag Fee www.btnonline.com SEPTEMBER 15, 2008 -- United Airlines today said it is doubling its fee to check a second bag from $25 to $50 per way. The fee is effective for bookings beginning Tuesday for travel on or after Nov. 10. United is the second legacy carrier to double the fee for a second checked bag, following Delta Air Lines' late July move. Delta raised that fee instead of instituting a charge for checking a first bag. However, United charges $15 to check a single piece of luggage. United's new policy applies to economy passengers traveling within the United States, and to and from Canada, Puerto Rico and the U.S. Virgin Islands. First and business class customers are exempt, as are holders of Premier status with United or the Star Alliance. Meanwhile, Frontier Airlines on Friday launched plans to charge $15 for the first checked piece of luggage for travel beginning Nov. 1, exempting elite frequent flyers. Frontier charges passengers $25 to check a second bag. American Leads In Launch of U.S. Inflight Wireless Internet www.btnonline.com American Airlines in August became the first domestic carrier to launch full wireless inflight Internet access, rolling out the service across its 15-plane Boeing 767-200 fleet. Other carriers, including Alaska Airlines, Delta Air Lines, Continental Airlines, Southwest Airlines and Virgin America, are advancing their own plans to bring Wi-Fi to the sky in the coming months. American said customers traveling between New York and San Francisco, Los Angeles and Miami now can access broadband Wi-Fi services for $12.95 per flight, "enabling passengers to surf the Web, check any e-mail, instant message, access a corporate VPN and more," the carrier said in a statement. American is leveraging the air-to-ground network of inflight connectivity provider Aircell to launch the service. Delta Air Lines in August also partnered with Aircell to embark on an inflight Internet rollout across its entire mainline domestic fleet. Delta said 75 planes would be wired for the service by year-end, and it plans to outfit more than 330 aircraft for wireless broadband by summer 2009, representing the largest planned rollout of inflight Internet to date. Delta plans to launch the service on its 133-aircraft fleet of MD88/90s, then expand it to the rest of its domestic fleet of Boeing 737s, 757s and 767-300s. Delta is following Aircell's pricing of $9.95 on ___________________________________________________________________________________ www.travelfocus.com 214-915-9000 12655 N. Central Expwy. Suite 200 Dallas, TX 75243 flights lasting three hours or less and $12.95 on longer flights but "will look at package pricing and subscriptions," said Delta manager of global product development Chris Babb on the carrier's Web site. Aircell's service is limited to the 48 contiguous United States, but Delta expects to expand the service to Canada, Mexico and the Caribbean. Virgin America plans to roll out Wi-Fi fleetwide by spring 2009, using Aircell's service. A spokesperson said the carrier would begin its first tests and installations in the fall. During the first phase, it will enable customers to access Wi-Fi through such personal devices as laptops, smart phones, PDAs and BlackBerry handheld devices, and the carrier later plans to integrate Internet capabilities into its inflight entertainment system. Virgin America said it has yet to determine the service's pricing structure. Aircell executive vice president of airline solutions John Happ said prices will "morph" over time. "We're focusing on the fee-based right now, and in the meantime we're developing other alternatives that you can expect to see in 2009 and beyond," Happ said. Aircell noted the possibility for subscription services and, further down the road, direct corporate relationships. In the meantime, Aircell is working with airline sales forces to tap into the corporate market. "We're already making plans with our airline partners with respect to their corporate sales organizations to help demonstrate the product and put the value proposition in perspective," Happ said. Aircell is first to bring full Internet capabilities to the inflight domestic market, but other connectivity providers also have secured deals with U.S. carriers and are ramping up their systems. Row 44 CEO John Guidon said the company plans to equip its first planes in September with launch customer Alaska Airlines. Guidon said the equipment is "fully qualified, fully certified" and ready for installation. "We want to make sure this technology is absolutely industrial-strength before we let it anywhere near the public," he said. Guidon said the price point "depends how the service is offered. In some cases, the airlines will determine what the prices will be. But if the airline is not determining the price, then I think Row 44 will be making a price in the $7.99 range for a domestic flight for a laptop. If you're on something like an iPhone or a PDA—and we can tell that, by the way—we'll charge you less, something like $5.99." Alaska Airlines confirmed that it is "still in the testing phases" with Row 44's satellite-based inflight technology, though the carrier plans to roll out the service ___________________________________________________________________________________ www.travelfocus.com 214-915-9000 12655 N. Central Expwy. Suite 200 Dallas, TX 75243 to its entire fleet by the end of the fall. Alaska said it has yet to determine pricing for the offering. Southwest Airlines earlier this year signed a deal to test inflight Internet with Row 44. A spokesperson said Southwest plans to begin testing on four aircraft sometime in the fourth quarter. "Depending on the results of the test, we want to move forward with installing it on all of our aircraft," a spokesperson said. While its utility remains limited to e-mail and messaging services, JetBlue Airways subsidiary LiveTV this summer announced an agreement to purchase the Verizon Airfone network to bulk up its inflight connectivity platform. JetBlue late last year rolled out limited Internet capabilities through LiveTV on a single plane. The free service enables connectivity through its seatback televisions, BlackBerrys and laptops. Yet, it can only access a limited number of services, including Yahoo! mail and instant messaging, Microsoft Exchange, Gmail, Windows Live, which includes Hotmail, MSN e-mail accounts, AOL and Amazon.com. A JetBlue spokesperson said the service has yet to move to other planes, though the beta aircraft is "routed on transcontinental flights as often as possible." Continental Airlines plans to use LiveTV's offering to make inflight Wi-Fi available early next year with an inflight entertainment system on domestic aircraft, "subject to LiveTV being able to offer the service, which is still in the testing phase," the carrier said. Continental plans to offer complimentary LiveTV access to first class customers, and charge $6 for economy passengers. Buyers See Air As ’09 Budget Breaker Extracted from www.btnmag.com As companies begin to set travel budgets for 2009, buyers expect the cost of airfares to rise dramatically, though a softening hotel market and competitive rental car rates could help offset the severity of overall expense increases. Many corporations and travel management companies said they still were in the midst of finalizing travel budgets for next year, and the early read is mixed—with increased, decreased and flattened budgets plotted proportionally, according to a Topaz International survey of 157 travel buyers, fielded for Business Travel News. According to the Topaz poll results, 34 percent of respondents said their companies plan to take more trips next year, while 29 percent expect the same and 36 percent are predicting a decrease in volumes. ___________________________________________________________________________________ www.travelfocus.com 214-915-9000 12655 N. Central Expwy. Suite 200 Dallas, TX 75243 However, even companies planning fewer trips next year are accounting for growing travel costs—with 42 percent planning for budget increases.
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