1999 ANNUAL REPORT 1999 ANNUAL 1999 ANNUAL REPORT www.scotiabank.com Committed to customers, shareholders, employees and the communities where we live and work. Putting people first ™ Trademark of The Bank of Nova Scotia Connecting with Scotiabank Corporate Headquarters For Further Information 2 Financial Highlights Scotiabank PUBLIC AND CORPORATE AFFAIRS 4 Letter to Shareholders Scotia Plaza Scotiabank 44 King Street West 44 King Street West Toronto, Ontario Toronto, Ontario 6 Competitive Strengths Canada M5H 1H1 Canada M5H 1H1 Tel.: (416) 866-3925 Tel.: (416) 866-6161 8 Operations Overview Fax: (416) 866-4988 Fax: (416) 866-3750 E-mail:
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[email protected] 20 Glossary CUSTOMER SERVICE CENTRE 1-800-4-SCOTIA 21 1999 Financial Report Shareholder Services 94 Corporate Governance Practices TRANSFER AGENT AND REGISTRAR MAIN AGENT Online Montreal Trust Company of Canada 100 Corporate Listings 151 Front Street West, 8th Floor For product, corporate, financial and Toronto, Ontario shareholder information: www.scotiabank.com 102 Shareholder Information Canada M5J 2N1 and www.scotiacapital.com Tel.: (416) 981-9633; 1-800-663-9097 Fax: (416) 981-9507 E-mail:
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[email protected] Tel.: (212) 225-5470 Annalise Mohammed, Customer Service Representative, Scotia Plaza, Fax: (212) 225-5436 Telex: 00126777 Toronto: Scotiabank offers its customers the ability to bank wherever Worldwide Directory and whenever they choose – in person or electronically.