His Excellency Luiz Henrique Da Silveira 5 Geoffrey J W Kent 6 Jeanine Pires 6 Jean-Claude Baumgarten 7

ORGANISER SUPPORTERS HOSTS

AIRLINE PARTNERS SILVER PARTNER

MEDIA PARTNERS

Su m m i t Pr o g r a m m e MEDIA CONTRIBUTORS

Real Partnerships Energising Economies

CONTRIBUTORS SUPPORTERS

ORGANISER SUPPORTERS HOSTS

www.globaltraveltourism.com

WTTC_4pp Cover 2009.indd 1 27/4/09 12:25:57 Co n t e n t s

Introduction His Excellency Luiz Inácio Lula da Silva 2 The Honourable Luiz Eduardo Pereira Barretto Filho 4 His Excellency Luiz Henrique da Silveira 5 Geoffrey J W Kent 6 Jeanine Pires 6 Jean-Claude Baumgarten 7

The Programme Programme at a glance 9 Opening Ceremony 11 Transforming Economies 13 Changing Values 15 Removing Barriers Towards Global Integration for Travel & Tourism 17 Real Partnerships 19 Energising Economies 21 Social Programme 22 Partners’ Programme 25

Profiles Hosts 33 Government Leaders 35 Industry Leaders 39

Summit Hosts, Partners and Contributors 62

Main section 2009.indd 1 27/4/09 12:27:44 2

Main section 2009.indd 2 27/4/09 12:27:45 His Excellency Luiz Inácio Lula da Silva

PresIdent of braZIl

the world is undergoing major transformation and rapid change that require world leaders to join in efforts to re-establish stability, growth and jobs. effective partnerships in the tourism sector are critical to the goal of reviving the global economy and leading it out of the present crisis.

the economic activity generated by tourism is responsible for 9% of global gdP and generates roughly 220 million jobs. In brazil it brings in revenues of us$40 billion annually and creates 6 million employment opportunities. given tourism’s dynamic catalytic effect on other sectors of the economy, the brazilian government is determined to join hands with this sector to reinforce tourism’s role in job creation and in achieving social goals through responsible growth policies.

We are proud to host the global travel & tourism summit in florianópolis, brazil. I have no doubt that this global meeting of leaders, representing all sectors of tourism activity from all over the world, will bring about signifi cant opportunities for tourism to help the global economy fully recover from the grave systemic crisis that is affecting all countries around the world.

Main section 2009.indd 3 27/4/09 12:27:45 The Honourable Luiz Eduardo Pereira Barretto Filho mInIster of tourIsm, braZIl

It is a big honour and a great opportunity for brazil to host the 9th global travel & tourism summit. World tourism leaders will not only be able to experience our vast natural attractions and outstanding cultural and historical traditions, but will also see for themselves the huge potential of our domestic market and the growth of brazilian tourism over the last few years.

since 2003, the year the ministry of tourism was fi rst established, the institutionalisation of the sector has been remarkable. brazil’s tourism sector now operates within a clear policy framework, enjoying increasing investment in infrastructure, and offering a propitious and safe environment for private investment. We look forward to welcoming world leaders to the global travel & tourism summit in florianópolis in may.

Main section 2009.indd 4 27/4/09 12:27:46 His Excellency Luiz Henrique da Silveira

goVernor of santa catarIna

located in southern brazil, santa catarina and its capital, florianópolis, are acclaimed for the region’s outstanding natural beauty – 50% of the total land area of florianópolis is conserved as natural reserves. the national and regional governments’ commitment to the conservation of the natural environment and local culture of santa catarina was one of the key factors which attracted the 2009 global travel & tourism summit.

our government of santa catarina takes pride in the partnership formed with the World travel & tourism council, brazil’s ministry of tourism and embratur to host the summit in florianópolis. our partnership and the summit will play a signifi cant role in enhancing the role of travel & tourism in developing our economy and creating a prosperous local community.

We look forward to welcoming you to santa catarina. governmentaligning efforts of and the private sector in an active partnership

Main section 2009.indd 5 27/4/09 12:27:47 Geoffrey J W Kent

chaIrman, World traVel & tourIsm councIl chaIrman & ceo, abercrombIe & Kent

the World travel & tourism council is the industry leaders’ forum. our mission is to work with governments to raise awareness of the social and economic importance of one of the world’s largest generators of prosperity and jobs. In the current business climate, this mission is now more critical than ever before. the 2009 global travel & tourism summit will be instrumental in fostering partnerships between governments and industry to overcome the present economic downturn and set a steady course back to sustainable growth.

Jeanine Pires

PresIdent, embratur

tourism is already a vigorous and expanding economic activity for brazil. Incoming tourism revenue has increased by 132% over the last fi ve years and the sector occupies the number one position in the country in terms of services exports. this achievement is the result of consistent public policy development, which has provided – and continues to provide – the necessary support for this industry to move forward, generating jobs and stimulating economic development while, at the same time, ensuring social and environmental sustainability.

this process, critical for brazil as well as for all other emerging economies, will take pride of place during the key sessions being held at the 9th global travel & tourism summit.

finding new and innovative solutions

Main section 2009.indd 6 27/4/09 12:27:49 the summit’s signature format The Round

Jean-Claude Baumgarten

PresIdent & ceo, World traVel & tourIsm councIl

the summit’s signature format – The Round – will again play a pivotal role in engaging industry leaders in an open exchange of ideas that will help unlock travel & tourism’s potential to re-energise economies and to continue generating prosperity across the globe.

Summit Master of Ceremonies Uﬁ Ibrahim, chief operating offi cer, World travel & tourism council

The Moderators Rajan Datar, Presenter, bbc World news’ fast:track Tanya Beckett, Presenter, bbc World news’ World News Today: Business Edition Peter Greenberg, travel editor, network correspondent and national radio host Charles Petruccelli, President, global travel services, american express Christopher Rodrigues CBE, chairman, Visitbritain

Main section 2009.indd 7 27/4/09 12:27:52 8

Main section 2009.indd 8 27/4/09 12:27:55 su m m i t Pr o g r a m m e

SUMMIT DAY ONE 12.30 – 14.00 Welcome Lunch 15 MAY 14.15 – 15.10 Opening Ceremony 15.10 – 15.30 Tourism for Tomorrow Awards global tourism business award 15.30 – 16.00 Coffee Break 16.00 – 17.15 Transforming Economies 17.15 – 18.00 ‘No Time To Think’ 20.00 – 23.00 Gala Dinner

SUMMIT DAY T WO 07.30 – 08.30 World Economic Forum Special Breakfast 16 MAY developing the competitive Potential of travel & tourism in brazil (azores square, costão do santinho convention centre) 08.40 – 09.05 Tourism for Tomorrow Awards community benefi t award 09.05 – 10.30 Changing Values 10.30 – 11.00 Coffee Break 11.00 – 11.20 Tourism for Tomorrow Awards conservation award 11.20 – 12.40 Removing Barriers Towards Global Integration for Travel & Tourism 12.45 – 14.10 Lunch 14.10 – 14.30 Tourism for Tomorrow Awards destination stewardship award 14.30 – 15.20 Real Partnerships 15.20 – 15.45 Coffee Break 15.45 – 16.30 Special Keynote 16.30 – 18.00 Energising Economies From 20.30 Farewell Celebration

the summit sessions and events will be held in The Round at the tugua hall unless otherwise specifi ed. 9

Main section 2009.indd 9 27/4/09 12:27:57 Summit Day One: 15 May

Main section 2009.indd 10 27/4/09 12:27:59 Welcome lunch

12.30 – 14.00 We L C o m e re m a r k s Jean-Claude Baumgarten, President & ceo, World travel & tourism council Gilmar Knaesel, secretary of state for tourism, culture and sports, state of santa catarina

oP e n I n G Ce R e M o n Y Summit Day One: 15 May

14.15 – 15.10 We L C o m e re m a r k s Geoffrey J W Kent, chairman, World travel & tourism council and founder, chairman & ceo, abercrombie & Kent Jean-Claude Baumgarten, President & ceo, World travel & tourism council His Excellency Luiz Henrique da Silveira, governor of santa catarina The Honourable Luiz Eduardo Pereira Barretto Filho, minister of tourism, brazil Liucheng Wei, secretary of hainan Provinical committee of the communist Party of china (cPc); chairman of the standing committee of hainan Provinicial People’s congress; member of the 17th central committee of the cPc

tourIsmfortomorroW awards

15.10 – 15.30 gL o B a L t o u r i s m Bu s i n e s s aW a r D Moderator: Rajan Datar, Presenter, bbc World news’ fast:track Presented by: Costas Christ, chairman of Judges, tourism for tomorrow awards Jeff Clarke, President & ceo, travelport Finalists: Francisco Dousdebes, environmental affairs manager, metropolitan touring Richard Edwards, director, Planeterra/gaP adventures Ed Fuller, President & managing director, marriott International lodging

Main section 2009.indd 11 27/4/09 12:28:00 Summit Day One: 15 May

Main section 2009.indd 12 27/4/09 12:28:02 tRAnsFoRMInG eC o n o M I e s

the world economy is facing the deepest fi nancial and economic downturn since the 1930s. governments and central banks are spending billions of dollars to prevent a slide into world depression, but will this really create the foundations for sustained recovery? how should the structures of our global institutions, international policy co-ordination and the fi nancial sector be renewed? and how can the travel & tourism industry contribute to the creation of a new global economic order? In this session, leading economists from all corners of the globe will discuss the outlook for the world economy, its impact on the travel & tourism industry in the short and medium term, and how we can create an effective partnership with governments and other

stakeholders to transform economies. Summit Day One: 15 May

16.00 – 16.15 sC e n e se t t e r Xiaoyuan Gu, Vice director-general, beijing tourism administration

16.15 – 17.15 Pa n e L Di s C u s s i o n Moderator: Tanya Beckett, Presenter, bbc World news’ World News Today: Business Edition Lead Contributors: The Honourable Predrag Nenezi´c, minister of tourism & environmental Protection, montenegro David Barioni Neto, ceo, tam airlines José Berenguer, senior executive Vice President, santander group Jared Carney, director, Program development, milken Institute John Walker, chairman, oxford economics Vladimir Yakushev, managing Partner, s-group capital management

17.15 – 18.00 ‘NO T IME T O T HINK ’ Special Keynote: Charles Feldman, Investigative Journalist and co-author of No Time To Think Howard Rosenberg, co-author of No Time To Think and former television critic, Los Angeles Times

Main section 2009.indd 13 27/4/09 12:28:02 16 May Summit Day Two:

Main section 2009.indd 14 27/4/09 12:28:05 World economic forum special breakfast

based on the results of The Travel & Tourism Competitiveness Report 2009, this breakfast meeting will bring together key travel & tourism industry players and national stakeholders to address opportunities for boosting the travel & tourism sector in brazil. the session will lay the basis for the development of a framework to enhance the competitiveness of the sector in a period of economic downturn.

07.30 – 08.30 De V e L o P i n g t h e Co m P e t i t i V e Po t e n t i a L o F t r a V e L & to u r i s m i n Br a Z i L Introduction by: Thea Chiesa, associate director aviation, travel & tourism Industries, World economic forum Moderator: Geoffrey Lipman, assistant secretary general, unWto Presenter: Ivan de Souza, senior Vice President south america, booz & company Summit Day Two: 16 May tourIsmfortomorroW awards

08.40 – 09.05 Co m m u n i t y Be n e F i t aW a r D Moderator: Rajan Datar, Presenter, bbc World news’ fast:track Presented by: Costas Christ, chairman of Judges, tourism for tomorrow awards Jeff Clarke, President & ceo, travelport Finalists: Leila Akhmisse, director of the studies, development and communication department, Zakoura foundation Richard Bonham, managing director, ol donyo Wuas Martin West, director, community action treks

CH A n G I n G V A L U e s

travel & tourism is a labour-rich industry, in which people serve people. economic and political events continue to affect the key values which our society holds dear. technological advancement, the speed with which information can be relayed, and environmental concerns also have an impact on the values that are important to the global community. In travel & tourism, consumers’ decisions, those of our employees and host communities are evolving together with the shift in tourism generating and receiving markets. What are the main value drivers of the key stakeholders of our industry, and how will these evolve over the coming few years?

09.05 – 10.30 Pa n e L Di s C u s s i o n Moderator: Peter Greenberg, travel editor, network correspondent and national radio host Lead Contributors: Alain Benichou, general manager, global distribution sector, Ibm corporation Vinícius Lummertz, secretary of foreign affairs, state of santa catarina Deepak Ohri, chief executive offi cer, lebua hotels & resorts Brett Tollman, President, the travel corporation global Sonu Shivdasani, chairman & ceo, six senses resorts & spas 15 Arnie Weissmann, editor in chief, Travel Weekly US

Main section 2009.indd 15 27/4/09 12:28:06 16 May Summit Day Two:

Main section 2009.indd 16 27/4/09 12:28:09 tourIsmfortomorroW awards

11.00 – 11.20 ConserVation aW a r D Moderator: Rajan Datar, Presenter, bbc World news’ fast:track Presented by: Costas Christ, chairman of Judges, tourism for tomorrow awards Brett Tollman, President, the travel corporation global Finalists: Andrew Daff, manager, lane cove river tourist Park Alex Khajavi, ceo, naturegate Nicolette Skobier, co-ordinator, nature World travel, Ionian eco Villagers Summit Day Two: 16 May Re M o V I n G BA R R I e R s t o W A R D s GL o B A L In t e G R A t I o n F o R t R A V e L & to U R I s M

the global economic crisis threatens an end to globalisation and a resurgence of protectionism. banks are retreating from international lending, governments are overtly championing their domestic industries and jobs for their own citizens, and free trade is being challenged. at the same time, travel & tourism – the most global of industries and vital to building closer understanding and co-operation between nations – faces increasing security requirements, visa restrictions and higher taxation. In this session, we will discuss the importance of reviving international trade and investment, and the contribution that the travel & tourism industry can make to ensuring that the benefi ts of globalisation reach all communities. We will identify the barriers that need to be removed by government and industry to ensure that travel & tourism can achieve its potential.

11.20 – 12.40 Pa n e L Di s C u s s i o n Moderator: Charles Petruccelli, President, global travel services, american express Lead Contributors: Paulo Nogueira Batista Jr, executive director, International monetary fund (Imf) Sebastián Escarrer, Vice chairman, sol meliá Arthur de Haast BA FIH, global chief executive offi cer, Jones lang lasalle hotels Hubert Joly, President and ceo, carlson Manfredi Lefebvre d’Ovidio, chairman, silversea cruises Fernando Pinto, ceo, taP Portugal

Remarks: Domenico de Masi, Professor of sociology, university la sapienza, rome

Main section 2009.indd 17 27/4/09 12:28:11 16 May Summit Day Two:

Main section 2009.indd 18 27/4/09 12:28:13 tourIsmfortomorroW awards

14.10 – 14.30 De s t i n a t i o n st e W a r D s h i P aW a r D Moderator: Rajan Datar, Presenter, bbc World news’ fast:track Presented by: Jeanine Pires, President, embratur Costas Christ, chairman of Judges, tourism for tomorrow awards Finalists: Jake Kheel, environmental director, grupo Puntacana Dougald O’Reilly, director, heritage Watch Christopher Rodrigues CBE, chairman, Visitbritain Summit Day Two: 16 May Re A L PARtneRsHIPs

there are examples throughout the world from destinations as diverse as the united Kingdom, dubai, australia, china and India where travel & tourism has been developed successfully using different models and means. this session brings together the know-how of travel & tourism leaders across the world, to discuss the ‘golden rules’ for public and private partners to achieve successful development of a thriving and sustainable travel & tourism economy.

14.30 – 15.20 Pa n e L Di s C u s s i o n Moderator: Christopher Rodrigues CBE, chairman, Visitbritain Lead Contributors: Jeanine Pires, President, embratur The Honourable Onkokame Kitso Mokaila, minister of environment, Wildlife and tourism, republic of botswana Firmin Antonio, honorary chairman, accor latin america Jyotsna Suri, chairperson & managing director, bharat hotels ltd (owners of the lalit hotels)

Main section 2009.indd 19 27/4/09 12:28:14 16 May Summit Day Two:

Main section 2009.indd 20 27/4/09 12:28:15 15.45 – 16.30 sP e C i a L ke y n o t e Martin Feldstein, harvard university george f baker Professor of economics; national bureau of economic research President emeritus; us economic recovery advisory board

en e R G I s I n G eC o n o M I e s

travel & tourism accounts for 220 million jobs, representing 8% of total employment across

the world, and generates 9% of global gdP. and yet, in many national and regional economies, Summit Day Two: 16 May this industry lacks a supportive framework and active partnerships that can help to maximise its potential for growth in the longer term. In this session we explore the role of government in supporting the industry through a turbulent 2009, while helping to unlock its long-term potential – what is the role of the private sector? What tangible actions can be taken by decision- makers to instigate change and achieve positive results – in times of crisis, and beyond?

16.30 – 17.45 Pa n e L Di s C u s s i o n Moderator: Christopher Rodrigues CBE, chairman, Visitbritain Lead Contributors: Gerald Lawless, executive chairman, Jumeirah group Jabu Mabuza, group chief executive, tsogo sun holdings (Pty) ltd and chairman, south african tourism board Taleb Rifai, secretary-general aI, World tourism organization (unWto) Robin Tauck, President, r. tauck & Partners llc Matthew D Upchurch, ceo, Virtuoso

17.45 – 18.00 oF F i C i a L CL o s i n g re m a r k s Jean-Claude Baumgarten, President & ceo, World travel & tourism council

Main section 2009.indd 21 27/4/09 12:28:16 so C i a L Pr o g r a m m e

SUMMIT DAY ONE 20.00 – 23.00 Gala Dinner 15 MAY (costão do santinho)

SUMMIT DAY T WO from 20.30 Farewell Celebration 16 MAY (Via expressa sul)

Main section 2009.indd 22 27/4/09 12:28:18 so C i a L Pr o g r a m m e , 15-16 ma y

so C i a L Pr o g r a m m e

20.00 – 23.00 Gala Dinner (costão do santinho) from 20.30 Farewell Celebration “ (Via expressa sul) Gala Dinner

the gala dinner will take place on friday 15 may at the costão do santinho,

the summit venue, in front of the International hotel – a spectacular setting, WELCOME REMARKS just above the beach, with amazing views of the Praia do santinho and out to Geoffrey JW Kent sea. entertainment will be provided by Gilberto Gil, a famous brazilian singer, chairman guitarist and songwriter and, until recently, the country’s minister of culture. World travel & tourism council and gil is best known for his late 1960s’ ‘tropicalismo’ recordings. he began his founder, chairman and ceo career as a bossa nova musician, but soon began writing songs that refl ected a abercrombie & Kent new focus on political awareness and social activism. SPECIAL ADDRESS Joao Paulo Borges transfers to the venue will be provided from all other offi cial summit hotels. “de Freitas Villa francioni Wines

DATE: Friday 15 May TIME: 20.00 – 23.00 VENUE: Costão do Santinho DRESS: Cocktail/Business Attire (comfortable footwear is recommended to suit wooden decking)

Main section 2009.indd 23 27/4/09 12:28:21 so C i a L Pr o g r a m m e , 15-16 ma y

Farewell Celebration

the summit’s farewell dinner will be held at the Via expressa sul in florianópolis

in conjunction with the 30th anniversary celebrations of the multimedia group 30TH ANNIVERSARY rbs. guests will enjoy pre-dinner drinks on the beach and, following dinner, a CELEBRATIONS concert featuring roberto carlos, one of brazil’s most popular singers.

X roberto carlos is known as the ‘king’ in brazil as he is the best-selling brazilian singer – in the 1990s, he sold more records than the beatles! summit delegates will have VIP seating for the concert, which is a highlight of roberto’s 50-years tour, and which is unique in that it is being offered free of charge to the local community as grupo rbs’s special gift to the people of florianópolis. an audience of around 100,000 is expected, the dinner and concert will take place in an informal open-air setting with amazing views of the coast.

transfers to the venue will be provided from all other offi cial summit hotels.

DATE: Saturday 16 May TIME: From 20.30 VENUE: Via Expressa Sul, Florianópolis DRESS: Casual attire (comfortable footwear is recommended)

Main section 2009.indd 24 27/4/09 12:28:25 Pa r t n e r s ’ Pr o g r a m m e

SUMMIT DAY ONE 08.30 – 14.30 Unipraias Park Camboriú 15 MAY 14.30 – 18.30 Shopping Tour

SUMMIT DAY T WO 08.30 – 13.30 South Coast Tour 16 MAY including an oyster farm and ‘cachaça tasting’ 14.00 – 18.00 City Centre and East Coast Tour including santo antonio de lisboa

Po s t -su m m i t t o u r s

17 MAY 08.30 – 12.30 City Centre and East Coast Tour including Santo Antonio De Lisboa 12.30 – 15.00 Lunch at Costa da Lagoa 17.00 – 20.00 Sunset at Costa da Lagoa Full Day Golf at Costão Golf Full Day Media Tour

Po s t -su m m i t re C o m m e n D e D sh o r t Br e a k s

Ponta dos Ganchos Resort Ilha do Papagaio Resort

Main section 2009.indd 25 27/4/09 12:28:26 Partners’ Programme Pa r t n e r s ’ Pr o g r a m m e , 15-16 Ma y

Unipraias Park Camboriú DATE: Friday 15 May TIME: 08.30 – 14.30 (6 hours)

Located only one hour from Florianópolis is one of Brazil’s largest tourism and environmental projects: Unipraias Park Camboriú. The park’s cable-car system has three stations and boasts a total of 47 cable cars (with a capacity for six passengers each) carrying passengers over some 3.2 km of lush green and emerald blue land and seascapes.

The cable-car experience starts at Laranjeiras station continuing on to Mata Atlântica. At Morro da Aguada, which offers one of the best views of the region, visitors can enjoy ecological treks and treetop walks at the Adventure Park. The third and last station is Barra Sul in Balneário, Camboriú’s central beach area. After visiting the 7.2 km of beaches in Camboriú, you will stop for lunch at a typical seafood restaurant before returning to Florianópolis at the end of the tour.

Shopping Tour DATE: Friday 15 May TIME: 14.30 – 18.30 (4 hours)

Your shopping tour starts with a visit to the Arte Viva’s atelier in Ratones, Florianópolis, where all the research into, and creation of, new textiles and woven fabrics takes place. Weaving in the region dates back to the beginning of the century and the art of weaving has provided a livelihood for many people over this time.

A presentation by local craftsman will be made at the atelier. Your next stop will Picture © Emirates, courtesy of www.arabian-adventures.com be the atelier of local artist, Luciano Martins, where you can see his beautiful, colourful paintings. This will be followed by a visit to Resgarte Cerâmica (pottery), which offers pottery classes for people interested in keeping the pottery traditions of the region alive. Continuing on the tour you will go downtown to visit the oldest fish market on the island and to the customs house where you can see a presentation of all the arts and crafts produced on the island. 26

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South Coast Tour (including an Oyster Farm and ‘Cachaça Tasting’) DATE: Saturday 16 May TIME: 08.30 – 13.30 (5 hours)

Driving across the island of Santa Catarina to the east coast, you arrive at the beauty spot Praia do Morro das Pedras, which has an observation point offering a sweeping view of two beaches. To the left is the long, wide beach of Morro das Pedras and to the right is the Praia da Armação, one of the most beautiful beaches on the island. Despite being an important working fishing village with its brightly coloured boats, it has also become a popular resort with good facilities for tourists.

Further south is the most traditional fishing beach in the whole of Santa Catarina state, Pântano Sul. The last stop on the tour is the Praia do Ribeirão da Ilha and the oyster farms where the first European community was established on the island. The tour will stop for lunch at a very traditional seafood restaurant that faces the ocean, before heading back to the hotels.

City Centre and East Coast Tour (including Santo Antonio De Lisboa) DATE: Saturday 16 May TIME: 14.00 – 18.00 (4 hours)

The first stop on this tour will be Santo Antônio de Lisboa, one of the oldest villages on the island of Santa Catarina. This quaint little settlement is a treasure trove, preserving the traditions of a fishing village community among centuries- old buildings, as well as a cobbled main street built from rough-hewn stone from the days of slavery. Its star attractions are the church of Nossa Senhora das Necessidades, and the 200-year-old Casa Açoriana, now a museum and art gallery.

The tour will continue to Lagoa da Conceição (Lagoon of the ImmaculatePicture © Emirates, courtesy of www.arabian-adventures.com Conception), a beautiful tourist resort famous for its local shellfish-based cuisine. The next stop will be the Praia da Joaquina beach, which is surrounded by ever- shifting sand dunes and faces out to the open sea, and this will be followed by a visit of Praia Mole, the ‘soft beach’, a few minutes away is the Praia da Barra da Lagoa, where the lagoon empties into the sea. 27

Main section 2009.indd 27 27/4/09 12:28:35 Partners’ Programme Po s t -Su m m i t T o u r s , 17 Ma y

City Centre and East Coast Tour (including Santo Antonio De Lisboa) DATE: Sunday 17 May TIME: 08.30 – 12.30 (4 hours)

See page 27 for details. Lunch at Costa da Lagoa DATE: Sunday 17 May TIME: 12.30 – 15.00 (2½ hours)

You will be taken by boat to the village of Costa, which is only accessible by boat or on foot, for lunch at Cabral, a pleasant seafood restaurant on the waterfront. Sunset at Costa da Lagoa DATE: Sunday 17 May TIME: 17.00 – 20.00 (3 hours)

In the late afternoon you will head to the Lagoa da Conceição to take a trip by boat which will glide peacefully through the attractive channel that connects the lagoon with the sea, past the fishing villages and colourful boats.A s it gets dark quite early, we will drop anchor at a beautiful bay to appreciate the local flora.T his trip will take you to the most enchanting places of the Conceição Lagoon. After leaving the bay you will enter the magic world of the largely untouched nature of the Costa da Lagoa. We will serve a complimentary Brazilian Caipirinha (a national cocktail) against a background of soft music, the starlit sky and the lights of coastal villages. Picture © Emirates, courtesy of www.arabian-adventures.com Golf at Costão Golf DATE: Sunday 17 May, full day (5 hours)

Enjoy a relaxing morning at the Costão do Santinho Golf Club. The first nine holes cover almost 3,500m, with another 3,500m if you wish to complete 18 holes. 28 The Costão Golf course is one of the most competitive courses in Brazil.

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Media Tour DATE: Sunday 17 May, full day (5 hours)

Media delegates are being offered a full-day post-Summit tour that takes in many of the surrounding beaches, villages and scenic attractions. The tour will start just a few minutes from the Costão do Santinho Resort at the beach of Barra da Lagoa, where the lagoon empties into the sea and where you will have a chance to mix with the locals and observe the culture, customs, clothing and accents of the fishermen and their families. You will continue on to Praia Mole, the ‘soft beach’, with its fine powder sand, and then to Joaquina, a beach surrounded by ever- shifting sand dunes that faces out to the open sea. After that, the tour heads to the Lagoa da Conceição (Lagoon of the Immaculate Conception), a beautiful tourist village famous for its local shellfish-based cuisine.T he peaceful waters of the lagoon are also ideal for water sports and boat trips.

Driving across the island of Santa Catarina to the east coast, you will arrive at the beauty spot Praia do Morro das Pedras, which has an observation point offering a sweeping view of two beaches. To the left is the extremely long, wide beach of Morro das Pedras with its powerful waves that make it dangerous for swimming, but ideal for surfing. To the right is the Praia da Armação, one of the most beautiful beaches on the island; crystal-clear, but extremely cold blue waters lap its broad ribbon of fine, white sand. Despite being an important working fishing village with its brightly coloured boats, this has also become a popular resort with good facilities for tourists.

Further south is the most traditional fishing beach in the whole of Santa Catarina state, Pântano Sul. The beach is almost totally covered with traditional wooden boats of the type once used for whaling. You will then continue to Praia do Ribeirão da Ilha and the oyster farms where the first European community was established on the island. Traces of the 18th-century colonists’ origins in the Azores are preserved through the local architecture. The tour will stop for lunch at a very traditional seafood restaurant that faces the ocean.

After lunch you will be taken to the downtown fish market and the customs house where you will have another opportunity to mingle with the locals, the tour will then head north to Santo Antônio de Lisboa, one of the

oldest villages on the island, for your penultimate stop. This quaint little settlement, which enjoys officialPicture © Emirates, protected courtesy of www.arabian-adventures.com status owing to its outstanding cultural importance, is a treasure trove, preserving the traditions of a fishing village community among centuries-old buildings, as well as a cobbled main street built from rough-hewn stone in the days of slavery. The star attractions here are the church of Nossa Senhora das Necessidades, considered to be one of the most charming on the island, and the 200-year-old Casa Açoriana, now a museum and art gallery. The grand finale of the tour will be a refreshing cocktail by the sea in the magnificent setting of Jurerê International. 29

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Ponta dos Ganchos Resort

Located 55 km from the Summit venue – transfers take from 90-120 minutes by car, or just 10 minutes by helicopter. The price per person for the helicopter transfer is R$1,062 (approx US$470) to/from Hercílio Luz International Airport and R$2,142 (US$960) to/from the Summit venue.

Ponta dos Ganchos Resort is situated on a privately owned peninsula that juts out from the southern Brazilian coast between picturesque fishing villages, and is widely rated as one of the most exclusive beach resorts in Brazil. The resort has won numerous awards, most recently that of ‘Most Excellent Romantic Hideaway 2009’ from Condé Nast Johansens. It offers 25 sophisticated and charming bungalows in perfect harmony with the breathtaking scenery – the waters of the Emerald coast meeting the lush rainforest vegetation.

Close to Ponto dos Ganchos is the best site for scuba diving in southern Brazil, Arvoredo Island, in addition to excellent nearby destinations for boat trips, such as Anhatomirim Island and the Baía dos Golfinhos.

The Relais & Châteaux seal is a testament to the resort’s excellent facilities and cuisine, as well as to the quality of its services.

Picture © Emirates, courtesy of www.arabian-adventures.com

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Ilha do Papagaio Resort

Situated on Papagaio Island 60 km from the Summit venue – transfers take 90-120 minutes by car, or just 10 minutes by helicopter. The price per person for the helicopter transfer is R$1,110 (approx US$490) to/from Hercílio Luz International Airport and R$2,600 (US$1,150) to/from the Summit venue.

The Pousada Ilha do Papagaio (Parrot’s Island Inn) is located in one of the most preserved regions of Santa Catarina’s coast, within the Environmentally Protected Area of the Right Whale, which offers the opportunity to participate in a great number of ecotourism activities. This upmarket resort, which covers the whole of Papagaio Island, despite having only 21 chalets for guests, offers a real taste of southern Brazil in a paradise entirely surrounded by water.

The Ilha do Papagaio is an excellent choice for those who like nature and a relaxing environment, although it also offers lots of opportunity for all kinds of sporting activities, including flex boat strolling, waterskiing, diving and tours to other beaches, or walking trails of the preserved Atlantic rainforest (Mata Atlântica) that covers a great part of the island and the region.

The resort is a member of the prestigious Associação Roteiros de Charme.

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Page

Hosts 33

Government Leaders 35

Industry Leaders 39

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The Honourable Luiz Eduardo Pereira Barretto Filho MINISTER OF TOURISM, BRAZIL

Luiz Eduardo Pereira Barretto Filho, a sociologist by background, has been Minister of Tourism of Brazil since 5 June 2008. The Minister began his career in public administration in 1984 as a researcher at Seade Foundation (State System of Data Analysis) then later he became a researcher at the Study Center of Contemporary Culture (Cedec) in São Paulo. In 1989, Luiz Barretto joined the command of Sé’s Regional Administration Cabinet – São Paulo Town Hall. Between 1993 and 1995, Luiz Barretto was Director of the Urban Planning Administration for São Vicente Town Hall. From 1996 onwards, Luiz Barretto was head of Institutional Affairs for the National Directory of the Workers’ Party. In 2001, he presided over São Paulo Town Hall’s Secretariat of Industry, Commerce and Provision’s Cabinet. In 2005, Luiz Barretto led Osasco Town Hall’s Secretariat of Industry, Commerce and Provision’s Cabinet

(SP). Prior to joining the Ministry of Tourism, Luiz Barretto was national manager for Sebrae’s Marketing Hosts and Communication. Luiz Barretto was born in São Paulo. He is 46 years old and married with two children. He is a graduate in Sociology from the Pontiﬁ cal Catholic University of São Paulo.

His Excellency Luiz Henrique da Silveira GOVERNOR OF SANTA CATARINA

The re-elected Governor was born on 25 February 1940. Three times mayor of Joinville, Governor da Silveira is responsible for the opening, outside Russia, of the ballet school of the Bolshoi Theatre. Governor da Silveira was elected ﬁ ve times as a member of the Federal House of Representatives and he is a former Brazilian Minister for Science and Technology. In Congress, he worked in the International Affairs and Science and Technology Committees and he was a member of the commission for the Constitution. Governor da Silveira has received many national and international prizes and awards and in 1995 he was the recipient of the merit for national environment, social actions and sustainable development. He was also President of PMDB- Brazilian Democratic Movement Party. Governor da Silveira is a graduate of Law, he is the author of three Law books and one book of poetry. Governor Luiz Henrique da Silveira is today recognised as a reference in public management nationwide for his state decentralisation and internationalisation.

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Jeanine Pires PRESIDENT, EMBRATUR

Since 2006, Jeanine Pires has been President of EMBRATUR, Brazil’s Tourism Agency - the Brazilian government’s institute responsible for the promotion and marketing of Brazil’s tourism products in the international market. Pires was director of Business Tourism and Events at EMBRATUR from 2003 to 2006. Pires’s professional experience is concentrated primarily in the realm of Business and Event Tourism, where she boasts a vast résumé within international promotion. She was responsible for the creation of the Convention & Visitors Bureaus of Maceió (1997) and Recife (2001), where she acted as executive director and helped develop the cities’ tourism marketing plan. She was a consultant of ABIH/Alagoas (Brazilian Association of the Hotel Industry of the state of Alagoas). Currently, she is a member of the department of International Relations of ANAC (Brazil’s Civil Aviation Agency), an agency that deals with aeronautics and bilateral relations between Brazil and other countries. Jeanine Pires has a BA in History from the Federal University of Santa Catarina and a post-graduate degree in Social Sciences from the Federal University of Alagoas, where she has also taught courses in different subjects such as Economics, Social Sciences and Journalism. She has published articles in journals and magazines, taught courses and delivered lectures in several Brazilian cities and abroad. In 2007 she concluded a postgraduate degree in Tourism Economics at the University of Brasília. Hosts

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Vinícius Lummertz SECRETARY OF FOREIGN AFFAIRS, STATE OF SANTA CATARINA

Vinícius Lummertz is the Secretary of International Affairs of Santa Catarina State, former President of SC Parcerias, a Governmental Partnership Company, and also Chairman of the Board of Unisul Business School (UBS). He graduated in Political Science from the American University of Paris, France, and studied at JFK School of Government, Harvard University, USA and IMD Business School, Lausanne, Switzerland. Mr Lummertz was Director of SEBRAE, Santa Catarina (Agency for development of small enterprises) from 1989 until 1998 and he was later Technical Director of National SEBRAE in Brasília. Mr Lummertz has twice been President of the Chamber of Industry and Commerce, Florianópolis, he was Member of the Advisory Board for HP Latin America (Palo Alto, CA), Chairman of the NGO Youth Business International Brazil – an initiative of HRH the Prince of Wales. Mr Lummertz is author of more than 700 articles and the book Complexo Brasil: o difícil é fazer. He has been a speaker at several international events as OECD, IADB,

ECLAC and the Milken Institute. Government Leaders

Gilmar Knaesel SECRETARY OF STATE FOR TOURISM, CULTURE AND SPORTS, STATE OF SANTA CATARINA

Gilmar Knaesel is a graduate in Business Administration from the Federal University of Santa Catarina. Mr Knaesel has a specialisation in Human Resources and served as auditor of state tax. Elected as a Member of State in 1990, Mr Knaesel is now in his ﬁ fth consecutive term. In 2003, the state governor, Luiz Henrique da Silveira, invited Mr Knaesel to assume management of the State Secretariat for Tourism, Culture and Sports, with the mission of creating public policy for the sustainable development of such areas as employment, income and quality of life for the people of Santa Catarina. Within the tourism sector, the pillars of such policies are the national and international promotion of the state, investment in infrastructure, inspection and certiﬁ cation of tourist services, support for regional events, national and international development of the State Plan for Integrated Development of Tourism, Culture and Sport, creation of the State Law for Encouragement (Funturismo, Funcultural, Fundesporte); monitoring of national and regional tourism segmentation and decentralisation of incentives for development throughout the state. These actions provide an innovative management model nationally acknowledged by public policy through tourism.

Liucheng Wei SECRETARY OF HAINAN PROVINCIAL COMMITTEE OF THE CPC; CHAIRMAN OF THE STANDING COMMITTEE OF HAINAN PROVINCIAL PEOPLE’S CONGRESS; MEMBER OF THE 17TH CENTRAL COMMITTEE OF THE CPC

As Party Chief of Hainan Provincial Committee of the CPC and Chairman of the Standing Committee of Hainan Provincial People’s Congress in the People’s Republic of China, WEI Liucheng leads one of the most promising tourism destinations in the world. Previously, from 2003 to 2006, he was the governor of Hainan Province. Prior to taking the position as the governor of Hainan Province, Mr Wei served as the President and CEO of China National Offshore Oil Corporation (CNOOC), one of the three largest oil companies in China. 35

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Bringing his rich experience in business management to government administration, Mr Wei has succeeded in leading Hainan Province onto a road of sustainable development on which tourism is the key pillar industry. Since 2007, Hainan’s strategy has been to build itself into an ‘International Tourism Destination’, thereby making it a world-class tropical island resort with international service standards, a sustainable eco-environment, distinctive island features, a high safety rate, and wide popularity among worldwide visitors. As a result, Hainan has become one of the most attractive tropical resorts in China and even the world.

Xiaoyuan Gu VICE DIRECTOR-GENERAL, BEIJING TOURISM ADMINISTRATION

Ms GU Xiaoyuan, Associate Professor and Master of Engineering Management, is the Vice Director-General of Beijing Tourism Administration. She has taught courses such as Philosophy, Law, Politics and Ethnics. She has worked in Beijing Tourism Administration since 2000; in charge of formulating the tourism plan, framing industry policy, tourism statistics, drafting industrial travel standards, marketing tourism-related merchandise, developing large-scale tourism projects, attracting investment and organising tourism festival activities. Meanwhile, Ms Gu is also responsible for tourism marketing and promotion, travel agency management, travel market regulation, travel service quality management and tour complaints and enforcement, etc. Ms Gu also serves as Board Member of Beijing Individual and Private Enterprise Association and Vice President of Beijing Volunteer Association for Friendship with Foreign Countries. She has written and published many articles including Beijing Travel Destination Management Research and Beijing Travel Industry Standardization

Government Leaders Government Layout & Research.

The Honourable Onkokame Kitso Mokaila MINISTER OF ENVIRONMENT, WILDLIFE AND TOURISM, REPUBLIC OF BOTSWANA

The Honourable Onkokame Kitso Mokaila became Minister of Environment, Wildlife and Tourism of the Republic of Botswana on 9 November 2004. As the Minister for this portfolio, he provides political and executive leadership to the Ministry and advises the Head of State on Environment and Tourism issues. Most recently he was nominated as the Best African Tourism Minister by AI Africa Tourism Magazine. Minister Mokaila previously served as the Chief Executive Ofﬁ cer of several High-Tech Multi-National Companies operating in Botswana, among others: Hyundai, Unisys Group and International Computers Limited. Over the last ten years, Minister Mokaila was Board Chairman for several companies, among which a Government agency responsible for recommending to government changes in the statutory and administrative framework relevant to investment and export climate of Botswana. He has a broad range of boardroom experience. Minister Mokaila earned his Bachelor’s of Science in Mechanical Engineering from the College of Osmania University in India and Diploma in Mechanical Engineering from Swaziland College of Technology.

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The Honourable Predrag Nenezi´c MINISTER OF TOURISM & ENVIRONMENTAL PROTECTION, MONTENEGRO

Predrag Nenezić was born in 1970 in Cetinje, the old royal capital of Montenegro. In his early childhood, he moved with his parents to Frankfurt, Germany. Upon his return to Montenegro, at the age of 17, he started working in tourism as a tourist guide. In 1994, Mr Nenezić received a degree from the Faculty of Economics of the University of Montenegro. Subsequently he gained profi ciency in Corporate Finance, Marketing and Tourism in the United Kingdom, Germany, and the United States of America. In 1995, he joined the Agency for Economic Restructuring and was promoted Manager of the Privatization Department of the Government Development Fund. In 1999, he was appointed Advisor to the Prime Minister for International Economic Affairs.

In 2001, Mr Nenezić joined the Government as Minister of Tourism where he continues to serve in an Government Leaders expanded function as Minister of Tourism and Environment. Mr Nenezić has chaired the Tender Commission for Privatization of Hotel and Tourism Assets; served on the Board of Montenegro Airlines; and served as Chairman of the Board of the Public Coastal Area Management Company. He has twice been elected as a member of the National Parliament. Mr Nenezić is a member of the Economic Crisis Response Council together with the Prime Minister and other high ranking government ministers. Mr Nenezić has a postgraduate degree in management and international relations.

Taleb Rifai SECRETARY-GENERAL AI, WORLD TOURISM ORGANIZATION (UNWTO)

Taleb Rifai (Jordan, 1949) is Secretary-General ad interim of the World Tourism Organization. He served as Deputy Secretary-General from February 2006 to February 2009. Mr Rifai has an extensive background in international and national public service, the private sector and academia. Prior to joining UNWTO he was the Assistant Director General of the International Labour Organization (ILO). Mr Rifai has also served in several ministerial portfolios in the Government of Jordan: Minister of Planning and International Cooperation, Minister of Information and Minister of Tourism and Antiquity. As CEO of Jordan’s Cement Company, Mr Rifai successfully led the ﬁ rst large-scale privatisation and restructuring scheme in Jordan during the mid-1990s. Other positions he has held include: Director of the Economic Mission to Washington DC and Director General of the Investment Promotion Corporation of Jordan. Until 1993, Mr Rifai was involved in research, teaching and practising Architecture and Urban Design in Jordan and the USA. He has a PhD in Urban Design and Regional Planning from the University of Pennsylvania in Philadelphia, an MA in Engineering and Architecture from the Illinois Institute of Technology (IIT) in Chicago, and a BSc in Architectural Engineering from the University of Cairo in Egypt. 37

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Geoffrey Lipman ASSISTANT SECRETARY GENERAL, UNWTO

Geoffrey Lipman is Assistant Secretary General and Spokesperson of UNWTO, the World Tourism Organization. He is Chair of the Advisory Board of the DeHaan Institute at Nottingham University in the United Kingdom, Adjunct Professor at Victoria University and Grifﬁ th University in Australia, and Senior Tourism Research Fellow at George Washington University in the United States. He was the ﬁ rst President of the World Travel & Tourism Council (WTTC), from 1990 to1999, he was the Chair of Green Globe from 2000 to 2007; prior to that, he was Executive Director of the International Air Transport Association (IATA), where he worked from 1966 to 1985; he is also a Founding Partner in Global Aviation Associates, specialising in aviation government relations and competition. Prof Lipman has written and lectured around the world on tourism strategy, sustainability and airline liberalisation; co-authored books on opening up European aviation; and established a Think Tank on Free Trade in Air. He has been a member of two European Union High Level Commissions - on Airline Liberalisation and on Tourism Employment - as well as a member of the UK Roundtable on Sustainable Development, the President of Zambia’s Business Advisory Council, and the Ethiopia Think Tank. He is a Fellow of the Tourism Society. Government Leaders Government

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Leila Akhmisse DIRECTOR OF THE STUDIES, DEVELOPMENT AND COMMUNICATION DEPARTMENT, ZAKOURA FOUNDATION

Leila Akhmisse is currently Director of Research & Development at Zakoura Foundation for Micro Credit. Leila obtained a Masters in International Relations from the Graduate Studies Institute in Aix-en-Provence, France. Leila joined the Zakoura Foundation in 2003. Leila has had a remarkable course through Zakoura Foundation; leading each of the key stages in the evolution of the Research & Development Department, designing and/or developing new programmes and products, introducing a new marketing studies department, satisfaction of benefi ciaries and evaluation of Zakoura’s products. Among the programmes developed by Leila Akhmisse is the rural tourism programme which, in 2006, received European Microfi nance fi rst prize for the innovation it represents in terms of rural microfi nance. Industry Leaders

Firmin Antonio HONORARY CHAIRMAN, ACCOR LATIN AMERICA

Mr Firmin Antonio was born in Lisbon and raised and educated in France where, in 1968, he joined the company known today as Accor – a worldwide leader in hospitality and services. In 1976 Mr Antonio founded Accor Services in Brazil – a meal and food voucher corporate service provider that has a strong social impact on over 10 million Brazilian workers daily. Mr Antonio developed the Accor Hospitality Division in Latin American, composed of 160 hotels in nine countries, making it by far the largest hotel network in the region with plans to reach 300 hotels in 2012. Over the his 32 years in Latin America, Mr Antonio has headed several successful joint ventures including Carlson Wagonlit Travel – the largest business travel agency on the continent. In 2006 Mr Antonio became a member of Accor’s Worldwide Executive Committee. His achievements generated considerable exposure in the media, making him a highly recognised and respected authority in the Tourism and Services industry. The French Government honoured Mr Antonio with the title of Chevalier de la Légion d’Honneur. After 40 years at Accor, Firmin Antonio is currently Accor’s Honorary Chairman for Latin America, an Advisor on Foreign Trade for France and a Board Member of the Amazonas Sustainable Foundation.

Paulo Nogueira Batista Jr EXECUTIVE DIRECTOR, INTERNATIONAL MONETARY FUND (IMF)

Mr Paulo Nogueira Batista, Jr is a well-known Brazilian economist. He has a BA in Economics from the Catholic University of Rio de Janeiro, and a Master degree in Economic History from the London School 39

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of Economics and Political Science. Since April 2007, Mr Nogueira Batista has been the Executive Director representing Brazil and a group of eight countries in the region at the International Monetary Fund (IMF). Prior to joining the IMF, Mr Nogueira Batista held the following positions: Under Secretary for Economic Affairs, Ministry of Planning; Advisor to the Minister of Finance on External Debt, Ministry of Finance; Head of the Center for Monetary and International Economic Studies, Getulio Vargas Foundation. He was also a Professor and Researcher at the Getulio Vargas Foundation in São Paulo. Mr Nogueira Batista has participated in numerous conferences and delivered lectures in many different Brazilian cities and abroad. He is the author of four books and a vast list of economic papers and publications. He is also a frequent contributor to two major Brazilian newspapers.

David Barioni Neto CEO, TAM AIRLINES

David Barioni Neto is 50 years old and was born in São Paulo. He assumed the position of CEO at TAM Linhas Aéreas in November 2007. With more than 30 years of experience in aviation, Mr Barioni worked in the technical and ﬂ ight operations areas until occupying executive management positions. In 1979, at the age of 21, Mr Barioni started his career at Vasp (Viação Aérea São Paulo), where he was the youngest co-pilot in the history of the company and was a board member after he became General Manager

Industry Leaders of training, Head of Equipment and 737 aircraft inspector. Mr Barioni has piloted the whole Boeing 737 family of aircraft (200, 300, 400, 700 and 800 NG), was co-pilot aboard the Airbus A300 and captain aboard the MD-11. Today, Mr Barioni pilots Boeing 777-300ER aircraft at TAM. In addition to being an airline pilot and Master International Pilot, Mr Barioni is a ﬂ ight safety agent certiﬁ ed by Cenipa (Aeronautic Accident Investigation and Prevention Center), specialising in special cargos and crisis management by IATA (International Air Transport Association). Mr Barioni is a graduate in Business Administration, and is now studying Aeronautical Science. He also participates in the Board of Advisors of Instituto Ayrton Senna and the Executive MBA Programme of the University of Pittsburgh in South America. Mr Barioni is also a member of COMn Presidentes, Fundação Dom Cabral – a group dedicated to discussions about innovation and strategy.

Jean-Claude Baumgarten PRESIDENT & CEO, WORLD TRAVEL & TOURISM COUNCIL

Born in Strasbourg in May 1942, Jean-Claude Baumgarten graduated from the French business school, Ecole des Hautes Etudes Commerciales. He joined Air France in 1970 and was appointed Regional Manager for West Japan in 1974. He later became Regional Manager for Thailand and Burma, as well as Singapore, Malaysia and Indonesia, and then General Manager for Japan in 1982. He was also Chairman of the French Chamber of Commerce and Industry. 40 In September 1986, Jean-Claude became Vice President and General Manager for the United States. In June

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1990 he was appointed Vice President for the Americas and Asia. In November 1993, Jean-Claude was promoted to Executive Vice President of Commercial Operations and Member of the Executive and Strategic Committee. In February 1996 he became Executive Vice President of Corporate, International & Industrial Affairs. From December 1997 until July 1998, prior to leaving Air France, Jean-Claude held the position of advisor to the Chairman. In October 1999, Jean-Claude was appointed President of the World Travel & Tourism Council. Jean-Claude Baumgarten is a Chevalier dans l’Ordre National de la Légion d’Honneur. He is also an Ofﬁ cier de l’Ordre National du Mérite and a Chevalier des Arts et Lettres. He is advisor on Foreign Trade to the French Government and the Chairman of the Tourism Commission. He was presented with the Gold Medal for Tourism by Turismo do Algarve in 2003.

Tanya Beckett

PRESENTER, BBC WORLD NEWS’ WORLD NEWS TODAY: BUSINESS EDITION Industry Leaders

Tanya Beckett is the presenter of BBC World News’ World News Today: Business Edition. She has worked as a presenter for the BBC since 1998, anchoring a variety of news and business programmes across the BBC’s domestic and international output including Business Breakfast, Breakfast News, Working Lunch and most recently World Business Report. In 2003 Tanya moved to the USA, where she hosted live shows in New York and Washington. She was also the New York-based presenter of World Business Report on BBC World News. Tanya graduated from Oxford University with a degree in Metallurgy and the Science of Materials, She then spent the next four years working as an investment banker for Commerzbank in Frankfurt and Citibank in London. In 1993, Tanya became a business and political reporter for CNBC Europe. She has worked for various broadcasters including NBC Europe and CNBC Europe, where she presented The Moneywheel and FT Business Tonight; Sky News as presenter of its live nightly business news programme; CNN International, reporting from the London International Financial Futures Exchange; and News Direct Radio 97.3 in London. During her television career, Tanya also presented a 30-minute chat show for NBC Europe with guests from the worlds of politics, showbusiness and the arts, including Chaim Herzog, Salman Rushdie, Ian Smith and Eddie Izzard.

Alain Benichou GENERAL MANAGER, GLOBAL DISTRIBUTION SECTOR, IBM CORPORATION

Alain C Bénichou brings more than 25 years of global leadership and industry insight to his current position as General Manager, Global Distribution Sector, IBM Corporation. He assumed this role in 2007 and is responsible for worldwide revenue, proﬁ t and customer satisfaction for IBM’s clients in three industries: Retail, Consumer Products and Travel & Transportation industries. 41

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From 2005 to 2007, he was Vice President, General Business, Northeast Europe particularly in charge of enabling fast growth in Central Europe, Russia and the Middle East. In 2002, Mr Benichou was Vice President, Distribution Sector, Europe Middle East and Africa and in 2001 he was Vice President, IBM Global Services. Mr Bénichou joined IBM in 1984 as Client Executive and has held a number of management positions in Europe and the USA, including Director of the French General Business division and Director of Operations, Global SMB. He graduated in 1983 from Supelec in Paris.

José Berenguer SENIOR EXECUTIVE VICE PRESIDENT, SANTANDER GROUP

In March 2008, José Berenguer was appointed Senior Executive Vice President of the Grupo Santander Brasil, responsible for wholesale banking. He has worked in the ﬁ nancial market for 24 years in various senior positions nationally and internationally. After ﬁ ve years working at Banco Boavista in the foreign exchange markets, Mr Berenguer started working for ING Bank Brazil in Capital Markets as the Head of Fixed Income and Equities Trading for four years. Afterwards, he incorporated Sales and Research into his role. He was also the President of ING’s Brokerage House in Brazil. After seven years at ING Brazil, he was appointed Global Co-Head of Emerging Markets in High Yield Fixed Income in New York. After one year as partner of Utor Investimentos – partnership with GP Group – Mr Berenguer joined Banco

Industry Leaders BBA Creditanstalt as Executive Director of Capital Markets and Member of the Board of Directors. Mr Berenguer joined Banco Real in 2002 as Corporate Executive Vice President responsible for Global Markets and Member of the Executive Committee – LATAM. Mr Berenguer holds a Law Degree from PUC Sao Paulo and attended an International Management Programme at INSEAD – CEDEP. He is also a Board Member at the Brazilian National Banking Federation. Mr Berenguer is 42 years old and married with two children.

Richard Bonham MANAGING DIRECTOR, OL DONYO WUAS

Richard Bonham was born in Kenya in 1954. Upon leaving school in 1972 he undertook a professional hunting apprenticeship with Bunny Allen, one of the leading professional hunters of that era. In 1977 hunting was closed in Kenya and he became a commercial bush pilot for wildlife tourism in Kenya, Tanzania, Congo and Sudan. Richard Bonham Safaris was founded in 1979. The company began by specialising in outﬁ tting safaris to the lesser known wilderness areas in Kenya and Tanzania and led to various expansions including the 20-bed Sand Rivers lodge, which is today considered one of the premier tourism destinations in Tanzania. In the 1980s, Bonham began developing a small up-market tourist lodge called Ol Donyo Wuas – on 300,000 acres of Maasai community-owned land. This has been his home for the last 22 years. 42

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Bonham is founder of the Maasailand Preservation Trust in Kenya. The trust aims to improve the quality of life of the resident Maasai people while, at the same time, stabilising and preserving the Amboseli-Tsavo ecosystem. He also founded the Selous Conservation Trust in Tanzania in 1996, which principally works in rhino conservation. His present positions are Chairman of the Maasailand Preservation Trust, Treasurer of the Amboseli-Tsavo Game Scout Association, shareholder in Ol Donyo Wuas Lodge and Sand Rivers Lodge, and an Honorary Game Warden of Kenya.

Jared Carney DIRECTOR, PROGRAM DEVELOPMENT, MILKEN INSTITUTE

Jared Carney worked for many years in the high-tech and media industries before embarking on a new career in policy and philanthropy. At the Milken Institute – the leading independent economic think tank – Jared Industry Leaders is responsible for external relationships and programme innovation, including FasterCures – the Center for Accelerating Medical Solutions. The Institute’s annual Global Conference is also one of his primary briefs. Career highlights include launching Java™ for Sun Microsystems, producing the X-Files website for News Corporation and, as an early employee of Idealab, co-starting Intranets.com (sold to WebEx) – the fi rst complete intranet for small to medium-sized businesses. Carney worked in enterprise software as Director of Business Development at Captura, a web-based expense management fi rm. The fi rm was sold in 2004. As Vice President of Business Development for RealtyIQ, an information provider for the commercial real estate industry, he took part in acquiring Cushman & Wakefi eld’s database and research department and launched the service in 60 days. Jared graduated from Macalester College, has competed in Ironman distance triathlons and led safaris in East Africa.

Thea Chiesa ASSOCIATE DIRECTOR AVIATION, TRAVEL & TOURISM INDUSTRIES, WORLD ECONOMIC FORUM

Thea Chiesa is Associate Director and Head of Aviation, Travel & Tourism at the World Economic Forum. She has a background in business development and strategic planning in the aerospace/ telecoms industry. At the Forum she has developed expertise in Travel & Tourism, having headed the community for over seven years. Ms Chiesa is currently working with key government and industry leaders in developing strategies and implementing innovative projects in the ﬁ elds of Travel & Tourism competitiveness and climate change, as well as country rebranding campaigns. Ms Chiesa is a member of the Advisory Board of the World Tourism Forum. Ms Chiesa has a Bsc in Management from Boston College and a Masters in International Relations from Boston University. She is an alumna of the World Economic Forum’s Global Leadership Fellow Programme.

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Costas Christ CHAIRMAN OF JUDGES, TOURISM FOR TOMORROW AWARDS

Costas Christ is the Global Travel Editor for National Geographic Adventure and serves as Chairman of Judges for the WTTC Tourism for Tomorrow Awards. He is an internationally recognised expert on sustainable tourism whose work has taken him to more than 100 countries across six continents. A founding member and former Chairman of the Board of The International Ecotourism Society, Costas serves on the Advisory Panel of WTM World Responsible Tourism Day and on the Executive Board of Sustainable Travel International. He is the founder and President of Beyond Green Travel, an international tourism consultancy ﬁ rm, and serves as Special Advisor to the Leading Travel Companies Conservation Foundation and Ambassador-at-Large for the Spirit of Big Five Foundation. Costas’s articles and essays have appeared in numerous publications, including the New York Times, International Herald Tribune and Sunday Times of London. He is a travel columnist for Virtuoso Life, and has appeared many times on television and radio, including CNN, BBC, Travel Channel, NBC Today Show, Good Morning America and National Public Radio, among others. He is a frequent keynote speaker at travel conferences, and in 2008 was honoured as ‘Tourism Visionary’ by the International Restaurant and Hotel Awards.

Jeff Clarke

Industry Leaders PRESIDENT & CEO, TRAVELPORT

Jeff Clarke is Chief Executive Offi cer and President of Travelport and serves as a Director on the Travelport Board of Directors, appointed in May 2006. He also serves as Chairman of the Board of Directors of Orbitz Worldwide. Mr Clarke has 21 years of strategic, operational and fi nancial experience with leading high-technology fi rms. Prior to joining Travelport, Mr Clarke was Chief Operating Offi cer for CA (formerly Computer Associates). Before joining CA, he was Executive Vice President, Global Operations for Hewlett-Packard Company (HP), where he was responsible for the largest global supply chain and procurement operations in the technology industry. As Executive Vice President, Merger Integration, Mr Clarke played a key role in integrating the operations, fi nancials and cultures of HP and Compaq Computer Corporation following the US$19 billion merger of the two companies. He is widely credited with leading the team, which identifi ed and captured more than US$3.5 billion in savings. Mr Clarke began his career with Digital Equipment Corporation in 1985. He joined Compaq in 1998 following its acquisition of Digital and served in various positions of increasing responsibility in strategic fi nance before being appointed Compaq’s Chief Financial Offi cer in 2001.

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Andrew Daff MANAGER, LANE COVE RIVER TOURIST PARK

Andrew Daff has almost 20 years’ hospitality management and consultancy experience, working with resorts, boutique hotels, restaurants and catering organisations throughout Australia. Andrew is currently a Senior Ofﬁ cer with NSW National Parks and Wildlife Service (Department of Environment and Climate Change) and is manager responsible for the Service’s Ecotourism Flagship – Lane Cove River Tourist Park. Under his leadership since October 2005, the tourist park has been transformed into one of Australia’s leading low-cost ecotourism destinations. Andrew is responsible for all business plan development and implementation, integrating business objectives with government policy, marketing, procurement and stock control, as well as land management and bush regeneration. Andrew is on the board of Oz Parks, a national caravan park chain, and has developed the Green Park programme – a sustainable tourism initiative for caravan parks in conjunction with that chain. He is also the

Chair of the Ryde Business Forum Tourism Committee and is responsible for an ongoing strategy to develop Industry Leaders the City of Ryde into a sustainable tourism hub; he is a member the Sustainability Reference Group with Kuring-gai Council, Catchment Connections reference group; and on the City of Ryde/Central Darling Shire Alliance Advisory Group. Andrew is a foundation member of SONIC and is often called upon to speak about sustainable business.

Rajan Datar PRESENTER, BBC WORLD NEWS’ FAST:TRACK

Rajan joined BBC World News’ fast:track as a presenter for its re-launch in January 2007. As well as fronting the programme and reporting, he has written, presented and produced two special fast:track documentaries. Rajan also presents the acclaimed Over To You programme on BBC World Service, representing the views of an audience of 150 million listeners. In addition he has been a regular features writer for publications such as The Guardian, The Times, the Daily Mail, NME magazine and the Daily Express. After graduating from Oxford University and the London School of Economics, Rajan began his media career as a radio reporter for the BBC, wrote features and then won a place on the BBC’s much sought-after production trainee scheme. He was then asked to be the presenter of the award-winning travel show Rough Guide to the World, and has also worked on Reportage, People’s Parliament and The Net. Rajan’s BBC experiences continued as a reporter on Newsnight and with stints on BBC ONE’s ﬂ agship consumer affairs programme Watchdog, before taking on the varying roles of presenter, reporter and director for the award-winning business show, the Money Programme.

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Francisco Dousdebes ENVIRONMENTAL AFFAIRS MANAGER, METROPOLITAN TOURING

Born in Quito, Ecuador Francisco has always been interested in the outdoors, as well as travelling. After high school in Ecuador, he travelled to the United States as an exchange student. Then, while studying Biology at the Catholic University in Quito, Francisco applied to become a Naturalist Guide for the Galápagos National Park. Learning about the Galápagos’s natural history enhanced other interests: environmental interpretation, scuba diving, radio & TV broadcasting, and international travelling. Francisco changed career paths to become a biologist. After further education in Communications & Broadcasting in the USA, Francisco worked for the Science Museum of Minnesota, and upon returning to Ecuador continued working as a Naturalist Guide in the Galápagos. He specialised in bird watching, marine life, and photography. Francisco took up the position of Cruise Director of Yacht Isabela II, a luxury expedition vessel in Galápagos, and remained in this position until 2000. In 2000, Francisco was promoted to lead the Galápagos Expedition Department for Metropolitan Touring, and was in charge of developing its expedition philosophy, managing Naturalist Guides and training the company sales staff at different levels. He currently leads the Environmental Affairs Division at Metropolitan Touring and monitors the corporate environmental footprint, sustainability programmes and international certiﬁ cations.

Industry Leaders Richard Edwards DIRECTOR, PLANETERRA/GAP ADVENTURES

Richard is the Director of Planeterra (www.planeterra.org), a non-proﬁ t dedicated to supporting sustainable community development through travel, where he is responsible for the overall direction of the organisation and creating ways to better link travellers and local communities around the globe. Planeterra was founded by GAP Adventures, the largest independent adventure travel company in the world. Richard is also a member of GAP’s executive management team, where he helps oversee the company’s rapid growth. Richard has worked in key management positions and as a consultant with several award-winning adventure companies, where he has been responsible for exponential increases in sales and online presence. He has also assisted large travel industry veterans such as Hilton, Wyndham, Harrah’s and American Express in developing their green and carbon management strategies. With over 20 years of experience in marketing, ecotourism and community development in Latin America, he is quoted regularly on CNN.com, MSNBC.com and in National Geographic Adventure, Fast Company and numerous trade and consumer publications, and has spoken around the world on the topic of green travel. Condé Nast Traveler magazine lists Richard as a Top Travel Specialist, an honor he has received for several years, consistently citing his travel creations as ‘Trips of a Lifetime’.

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Sebastián Escarrer VICE CHAIRMAN, SOL MELIÁ

Sebastián Escarrer isVice Chairman of the Spanish hotel company Sol Meliá, the biggest holiday hotel company in the world, as well as being the absolute Spanish market leader, both in the leisure and business markets. At present, it has more than 300 hotels in over 30 countries and has a work force of 37,000 employees. Sebastián Escarrer is a leading ﬁ gure in the Spanish and international travel industry. He is Chairman of Exceltur, a Spanish lobby group comprising the leading Travel & Tourism companies, and is also a member of the WTTC Executive Committee. In the area of ﬁ nance, Escarrer forms part of the Advisory Boards of banks such as EuroHypo and the Premium Brands Fund operated by Pictet. Escarrer is Chairman of the Executive Council for Europe, Asia, Africa and the Middle East of Wharton University and he is also Chairman of the Advisory Council for the Association for Progress in Management in the Balearic Islands. The Spanish entrepreneur is also strongly committed to Corporate Social Responsibility

and is a member of the Executive Committee of two Spanish Foundations. He also is member of the Spanish Industry Leaders Committee of the International Chamber of Commerce.

Charles Feldman INVESTIGATIVE JOURNALIST AND CO-AUTHOR OF NO TIME TO THINK

Co-author of No Time to Think, Charles S Feldman’s nearly 20 years as an investigative television and print journalist have straddled the crucial juncture of ‘old-fashioned’ reporting and the introduction of the 24-hour news cycle, lending him a unique perspective to the advantages and pitfalls that this change has brought about. In the course of his career, Feldman’s experience has ranged across all media platforms: television, radio, newspapers, magazines and online. He worked as an on-air correspondent for CNN in New York and Los Angeles reporting on terrorism and organised crime, among other things. He is currently a regular contributor to the CBS all-news radio station in Los Angeles as well as the CBS Radio Network. Feldman holds a bachelor’s degree in political science from Brooklyn College of the City University of New York and a master’s degree in journalism from New York University. Born in Brooklyn, he has lived most of his adult life in New York City. He now lives in Los Angeles, where he previously taught at the University of Southern California School of Journalism, and currently serves as a freelance journalist and media consultant. Feldman received a group Emmy Award while at CNN for coverage of the 9/11 terrorist attack and its aftermath. He is also the recipient of numerous other awards for investigative reporting.

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Martin Feldstein HARVARD UNIVERSITY GEORGE F BAKER PROFESSOR OF ECONOMICS; NATIONAL BUREAU OF ECONOMIC RESEARCH PRESIDENT EMERITUS; US ECONOMIC RECOVERY ADVISORY BOARD

Dr Martin Feldstein is the George F Baker Professor of Economics at Harvard University and President Emeritus of the National Bureau of Economic Research. He served as President and CEO of the NBER from 1977 to 1982 and 1984 to 2008. He continues as a Research Associate of the NBER. The NBER is a private, non-proﬁ t research organisation that has specialised for more than 80 years in producing nonpartisan studies of the American economy. From 1982 through 1984, Martin Feldstein was Chairman of the Council of Economic Advisers and President Reagan’s chief economic adviser. He served as President of the American Economic Association in 2004. In 2006, President Bush appointed him to be a member of the President’s Foreign Intelligence Advisory Board. In 2009, President Obama appointed him to be a member of the President’s Economic Recovery Advisory Board. Dr Feldstein has received honorary doctorates from several universities and is an Honorary Fellow of Nufﬁ eld College, Oxford. In 1977, he received the John Bates Clark Medal of the American Economic Association, a prize awarded every two years to the economist under the age of 40 who is judged to have made the greatest contribution to economic science. He is the author of more than 300 research articles in economics. Dr Feldstein is a director of two corporations (American International Group and Eli Lilly), and an economic adviser to several businesses and government organisations in the United States and abroad. He is a regular contributor to the Wall Street Journal and other publications. Industry Leaders

Ed Fuller PRESIDENT & MANAGING DIRECTOR, MARRIOTT INTERNATIONAL LODGING

Edwin D ‘Ed’ Fuller is president and managing director of international lodging for Marriott International, Inc. Based at the company’s headquarters in Washington, DC, he has overall operating responsibility for managed and franchised hotels spanning seven lodging brands and brand extensions outside the continental United States and Canada. This region includes Hawaii and 67 countries in Asia, the Caribbean, Latin America, Europe and the Middle East. Under his leadership, Marriott brands have grown to be the second largest in the Asia Paciﬁ c region, second largest in South America and ﬁ rst in Europe and Africa. Another 50 hotels are scheduled to join the company’s international portfolio outside the USA and Canada over the next 24 months.

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Peter Greenberg TRAVEL EDITOR, NETWORK CORRESPONDENT AND NATIONAL RADIO HOST

Peter Greenberg is the nation’s pre-eminent expert on travel and travel-related issues and considered America’s most recognised and respected front-line reporter on the travel industry. Most recently the Travel Editor for NBC’s Today show, MSNBC and CNBC, the Emmy award-winning writer and producer has more than 11 million miles of direct experience under his belt, covering thousands of stories in hundreds of countries around the globe. Peter is also author of The New York Times’ best-selling book series, The Travel Detective, which reveals secrets the airline, hotel, cruise and rental car industries don’t want consumers to know. The books provide guidance on becoming a proactive traveller and navigating the travel industry maze. An expert in aviation safety and security, Peter is creator and co-executive producer of Secrets of the Black Box, a special series for the History Channel which investigates the world’s most tragic aviation disasters. His series,

The Royal Tour, makes history with one-on-one journeys through various countries with their Heads of State, Industry Leaders including the King of Jordan, the Prime Minister of New Zealand and the President of Peru, among others. Peter Greenberg Worldwide Radio can be heard on more than 150 stations across the country and XM satellite nationwide. Peter is also the travel editor for AARP, the largest membership organisation in the United States, editor for Men’s Health and a regular contributor to Forbes and The New Yorker. His latest book, Tough Times, Great Travels, published by Rodale, is now available.

Arthur de Haast BA FIH GLOBAL CHIEF EXECUTIVE OFFICER, JONES LANG LASALLE HOTELS

Arthur de Haast is the Global Chief Executive Ofﬁ cer of Jones Lang LaSalle Hotels, responsible for a team of 220 hotel experts located in 32 ofﬁ ces worldwide in 19 countries. Jones Lang LaSalle Hotels’ services span the hospitality spectrum; from luxury single assets and large portfolios to select service and budget hotels, resorts and pubs. Their services include investment sales, mergers and acquisitions, capital raising, valuation and appraisal, asset management, strategic planning, operator selection, management contract negotiation, consulting, industry research and project development services. Arthur has extensive experience within the global hotel market, having led a wide range of both transactional and advisory assignments. He is a regular commentator on the global hotel investment market, speaking frequently at major conferences, and is regularly quoted in the world’s leading business publications.

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Uﬁ Ibrahim CHIEF OPERATING OFFICER, WORLD TRAVEL & TOURISM COUNCIL

Ms Ibrahim oversees the articulation and implementation of the WTTC’s mandate to raise awareness of the economic and social importance of Travel and Tourism. She works with governments, advising on tourism policy and sustainable tourism development. Under her supervision, WTTC has issued special reports for governments including Greece, South Africa, Croatia, Botswana, Montenegro, and the Lisbon Region. Working with industry leaders, Ms Ibrahim leads efforts to tackle the key issues and challenges affecting the industry. She facilitated the creation of the WTTC Climate Change Group, comprising over forty industry leaders, and steered this group towards a common vision entitled Leading the Challenge on Climate Change – targeting to reduce carbon emissions by 50% by 2035 (over 2005 levels). Ms Ibrahim leads the annual Global Travel & Tourism Summit, interfacing with governments to ensure its success, identifying key topics for discussion and authoring the programme. Ms Ibrahim holds a BA in Leisure & Tourism Management and an MBA. She is a permanent member of the Advisory Boards for the International Hotel Investment Forum and the Arabian Hotel Investment Conference. She is a member of the World Economic Forum Tourism Advisory Board, which leads the World Economic Forum Global Competitiveness Monitor. Industry Leaders

Hubert Joly PRESIDENT AND CEO, CARLSON

Hubert Joly became president and chief executive offi cer of Carlson in March 2008. With headquarters in Minneapolis, Minnesota, Carlson operates four businesses: Carlson Hotels – with Regent Hotels & Resorts, Radisson Hotels & Resorts, Park Plaza Hotels & Resorts, Country Inns & Suites By Carlson, and Park Inn hotels; Carlson Marketing, a leader in loyalty programmes and Engagement & Events; Carlson Restaurants – with T.G.I. Friday’s and Pick up Stix; and Carlson Wagonlit Travel (CWT), a global leader in business travel management. Joly previously served as president and chief executive offi cer of CWT. Under his leadership, CWT grew its sales from US$8.9 billion in 2003 to US$25.5 billion in 2007. He is now chair of the CWT board of directors. He also is vice chair of the Rezidor Hotel Group board of directors, and recently became a member of the Carlson board of directors. Joly is a graduate of HEC Paris and the Institut d’Etudes Politiques de Paris. He was honoured as one of the 25 Most Infl uential Executives of the Business Travel Industry (2006) by Business Travel News magazine. He was also elected a Global Leader for Tomorrow by the World Economic Forum (Davos, Switzerland, 1997).

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Geoffrey J W Kent CHAIRMAN, WORLD TRAVEL & TOURISM COUNCIL, AND FOUNDER, CHAIRMAN & CEO, ABERCROMBIE & KENT

As Founder, Chairman and Chief Executive Offi cer of the Abercrombie & Kent Group of Companies, Geoffrey Kent brings a truly extraordinary lifetime of experience, innovation and genuine passion to the world’s most exclusive luxury adventure travel corporation. Under the direction of Geoffrey Kent, Abercrombie & Kent (A&K) has 66 offi ces worldwide through which it offers 350 tours and expeditions across seven continents. Geoffrey was born in 1942 while his parents, Colonel John and Valerie Kent, were on safari in Northern Rhodesia (now Zambia). At the age of 16, Geoffrey was the fi rst person to make a solitary exploration of the African continent by motorbike between Kenya and Cape Town that would in many ways defi ne the course of his life. In between his expeditions and forays, Geoffrey became a world-known polo player, winning the US Open Polo Championship twice among many other trophies. He was the founder of Windsor, Vero Beach, one of Florida’s

most exclusive real estate developments. He is also President of the Prince of Wales Foundation in the USA. Industry Leaders Geoffrey is a founding Member of the World Travel & Tourism Council and the current WTTC Chairman.

Alex Khajavi CEO, NATUREGATE

Alex E Khajavi brings extensive background in international fi nance, tourism development and ecotourism consulting. His career has included assignments as Investment Advisor with Dean Witter Reynolds and Eastman Dillon Securities from 1965 to 1971. Mr Khajavi was Senior Vice President of the Triad Group of Companies from 1971 to 1978. Mr Khajavi founded and operated Western Architectural Systems from 1979 to 1986. With Triad, Mr Khajavi was the Chief Operating Offi cer and his responsibilities included identifying, fi nancing and developing multifaceted projects in the USA, East Africa and the Middle East. Mr Khajavi has a Permaculture Certifi cation from the Sonoma Art and Ecology Center. He has lectured on sustainable design for the Ecotourism Society, UNESCO and United Nations. As Executive Director of Naturegate, Mr Khajavi has collaborated on several successful projects in the Caribbean and Central and South America. He has worked closely with the Ecotourism Society as a premier supporting member. Mr Khajavi has encouraged developing countries for many years to adopt ecotourism as a fi nancially and environmentally sustainable tool for development. Mr Khajavi is the majority investor in NatureAir Group of Companies, CEO and Chairman of the Board of NatureAir Holding Company SA, and Naturegate, a sustainable tourism development company. NatureAir is the fl ag carrier airline of Costa Rica and operates 74 daily fl ights to 17 destinations within Costa Rica, Panama, and Nicaragua. In the past 30 years, he has worked on sustainable development projects all over the world.

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Jake Kheel ENVIRONMENTAL DIRECTOR, GRUPO PUNTACANA

Jake Kheel has dedicated his academic and professional career to environmental protection. His experience ranges from community service, environmental education, public awareness campaigns, fundraising, and scientiﬁ c and applied research. Currently Jake serves as Environmental Director for Grupo PUNTACANA, one of the most successful development companies in the Caribbean with a strong history in sustainable development. In addition to overseeing the Corporate Environmental Affairs division, Jake directs the not-for-proﬁ t PUNTACANA Ecological Foundation. For the past 15 years, the foundation has developed innovative solutions to social and environmental issues in the Punta Cana region. Programmes range from implementation of the largest recycling operation in the country, to applied research and education programmes, to production of organic vegetables, to integrated coastal management. Through his efforts, Grupo PUNTACANA has received numerous national and international awards. Jake has a Master in Environmental Management from Cornell University and a Bachelor of Arts in Spanish literature from Wesleyan University.

Gerald Lawless Industry Leaders EXECUTIVE CHAIRMAN, JUMEIRAH GROUP

In 1997, Gerald joined Jumeirah in Dubai as Managing Director. His remit was to develop a hospitality portfolio that would deliver a completely different experience. Jumeirah Beach Hotel, Wild Wadi Water Park, and Burj Al Arab quickly set the standard for the regional and international growth to follow. In January 2007, Gerald was appointed Executive Chairman of the Jumeirah Group and continues to lead its ambitious growth to become the most distinctive and innovative hospitality group in the world. This ambition is expressed by the brand as ‘Jumeirah – STAY DIFFERENTTM’. Gerald spent the ﬁ rst 23 years of his career with Forte Hotels managing properties in the United Kingdom, South Africa, Ireland and the Caribbean. In 1991 he established Forte’s Middle East ofﬁ ce in Dubai, and oversaw growth in the region from three to twenty hotels in six years. Gerald is an Honour’s Graduate of Shannon College of Hotel Management in Ireland and was awarded an Honorary Degree of Doctor of Business Administration in Hospitality Management by the Johnson & Wales University, State of Rhode Island in the USA. He is a Member of the Executive Committee of the World Travel & Tourism Council (WTTC) and a Fellow member of the Institute of Hospitality (formerly HCIMA). In addition, Gerald is a Member of the Board of Directors of DIFX, a Member of the Board of Directors of Tatweer, a Member of the Dubai Holding Executive Committee and a Member of the Board of ENDP. Gerald also serves as the Chairman of the Board of Governors of The Emirates Academy.

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Jabu Mabuza GROUP CHIEF EXECUTIVE, TSOGO SUN HOLDINGS (PTY) LTD AND CHAIRMAN, SOUTH AFRICAN TOURISM BOARD

Jabulane (Jabu) Mabuza is Group Chief Executive of Tsogo Sun Holdings (Pty) Ltd. Jabu has held directorships for various companies including: Amalgamated Retails Ltd; Boymans Ltd; Marconi Communications; Amalgamated Banks of Southern Africa (ABSA); and African Renaissance Holdings (ARH). Jabu served as Chairman of Mpumalanga Development Corporation, Future Bank Ltd, and was Chief Executive of the South African Black Taxi Association (SABTA) and Chief Executive of the Foundation for African Business and Consumer Services (FABCOS). Jabu was Chairman of the Marketing Federation of Southern Africa (MFSA). Jabu currently holds directorships for a number of companies within the Tsogo Sun Group as well as Southern Sun Hotels (Pty) Ltd. He is also director of Hosken Consolidated Investments Limited (HCI), New Seasons

Investments (Pty) Ltd (NSI), Southern Africa PGA Tour (Pty) Ltd. Jabu is Chairman of the South African Industry Leaders Tourism Board. Jabu has presented several papers around the world on Black Economic Empowerment Investment in South Africa, Small and Medium Enterprise Development and the Role of Business in Transition. Jabu was the recipient of the 2004 Impumelelo, Top 300 Empowerment Awards as a Top Black Business Personality of the Year.

Domenico de Masi PROFESSOR OF SOCIOLOGY, UNIVERSITY LA SAPIENZA, ROME

Domenico de Masi is Professor of Work Sociology, and the strategic and scientiﬁ c advisor for the Master’s in Organisational Sciences at the University of Rome, ‘La Sapienza’. Professor de Masi is Chairman of SIT, the Italian Teleworking Institute, Founder of S3-Studium; an organisational consultancy which seeks synergy between research, training and communication. He is the Editor in Chief of the Management Review, Next: Strumenti per l’innovazione (Instruments for Innovation). From 1961 to 1966, while working for Finisder Group in a variety of management positions, Professor de Masi undertook several organisational research projects. From 1966 to 1979, he taught and managed the Centro Iri per lo Studio delle Funzioni Direttive Aziendali (IFAP) (The Iri Centre for the Study of Company Employment Directives). Since 1980 Professor de Masi has dedicated his time exclusively to academic activities, training and organisational research. Professor de Masi is an advisor to several major Italian companies and has authored and co-authored several books concerning three different streams: Urban and Development Sociology, Work and Organisational Sociology and Macro Trends Sociology.

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Deepak Ohri CHIEF EXECUTIVE OFFICER, LEBUA HOTELS & RESORTS

Mr Deepak Ohri is a veteran hotelier with an insatiable entrepreneurial spirit. Currently the CEO of lebua Hotels and Resorts, Mr Ohri has created the best culinary destination in Bangkok - The Dome. Under his leadership, lebua won the Overall Best Luxury Hotel Award at the World Luxury Hotel Awards in South Africa in 2008. Mr Ohri’s achievements have earned him the prestigious Hospitality Asia Platinum Awards 2008-2010 - Most Enterprising Hospitality Entrepreneur and the 2007-08 Entrepreneur of the Year Award by The Art of Travel. In 2008, Mr Ohri was invited to participate in the prestigious Forbes Global CEO conference. He has taken part in INDOPAC where he worked together with the former Australian Prime Minister Mr John Howard. An avid speaker, Deepak chaired and spoke at the Cityscape Asia conference in Singapore in 2008. He is a Member of WTTC and sits on the advisory board of the Cornell-Nanyang Institute of Hospitality Management.

Manfredi Lefebvre d’Ovidio CHAIRMAN, SILVERSEA CRUISES

Mr Manfredi Lefebvre d’Ovidio was born in Rome in 1953. His activity has been within the Lefebvre Industry Leaders d’Ovidio family Trust investment portfolio. He began working in the family’s businesses after completing his university studies, assuming non executive roles. Since 2001 Manfredi has held the position of Director and Chairman of Silversea Cruises Group of companies. The Company has fi ve existing vessels and a sixth in construction for delivery. Manfredi manages Elle Group and Elle Services, both Monaco-based companies which manage the assets and companies belonging to the Lefebvre d’Ovidio investment portfolio, which encompasses various fi elds, including travel, cruising, transport, real estate, fi nancial investments and venture capital projects. Manfredi is a member of the World Economic Forum (WEF) as Industry Associate (partner) governor; member of the Executive Committee of the World Travel & Tourism Council (WTTC); Board member of Cruise Lines International Association (CLIA); member of the Aspen Institute (Italy); member of the Deans International Council of the Harris School of Public Policy, University of Chicago; member of the Committee of Skuld; member of FAI; and member of Foundation Maruzza Lefebvre d’Ovidio Onlus, INC. Manfredi is also Deputy Chairman of Chambre Monégasque du Shipping and member benefactor of the Amis du Nouveau Musée National de Monaco. Manfredi was awarded the Chevalier de l’Ordre de Saint-Charles et des Grimaldi by HH Prince Albert of Monaco and is an Honorary citizen of the city of Saint-Jean Cap-Ferrat (France).

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Dougald O’Reilly DIRECTOR, HERITAGE WATCH

Dougald O’Reilly is an archaeologist currently lecturing at Yale University and has held posts at the University of Sydney, Australia, UNESCO in Cambodia and the University of Otago in New Zealand. He is widely published in academia with a book, many journal articles and book chapters to his name. O’Reilly holds a PhD in archaeology and is an expert in Southeast Asia. As such, he has led many research projects and received substantial research funding for his research in the region. Witnessing the destruction of Southeast Asia’s cultural assets led O’Reilly to found Heritage Watch, a not-for-proﬁ t organisation dedicated to raising awareness of the issue. Since 2003 Heritage Watch has implemented a range of innovative projects to educate a broad range of people about the need to preserve the world’s cultural heritage. Industry Leaders Gilles Pélisson CHAIRMAN & CEO, ACCOR

A graduate of France’s ESSEC Business School and the Harvard Business School (MBA), Gilles Pélisson began his career with Accor in 1983, in the United States and then in the Asia Pacifi c region. In particular, he served as Co-Chairman of the Novotel hotel chain. He was appointed Chief Executive Offi cer of Euro Disney in 1995 and Chairman and Chief Executive Offi cer in 1997. He joined Suez in 2000. He moved to Bouygues Telecom in 2001, where he served as Chief Executive Offi cer before being appointed Chairman and Chief Executive Offi cer in February 2004. Gilles Pélisson is also Director of Bic SA and Chairman of the Supervisory Board of TF1. He is also a Member of the Executive Committee of the MEDEF, French Business Confederation.

Charles Petruccelli PRESIDENT, GLOBAL TRAVEL SERVICES, AMERICAN EXPRESS

Charles Petruccelli is President, Global Travel Services at American Express. He is responsible for the company’s Business Travel and Foreign Exchange businesses worldwide. He also oversees the company’s international network of Travel Service Ofﬁ ce representatives and co-ordinates American Express Global Strategy with the airline industry. A graduate of France’s HEC business school, Mr Petruccelli has held several senior positions during his 32-year tenure with American Express. He also serves as Chairman of American Express Carte France and American Express Voyages d’Affaires-France. Mr Petruccelli is Chevalier de la Légion d’Honneur and Chevalier de L’Ordre du Mérite, recognitions bestowed on him by the French Government for his support and leadership role in helping the development of the travel industry in France. Mr Petruccelli is also founder and President of ‘Le Cercle’, an association of French corporations and foreign multinational subsidiaries based in France. He is a member of the Executive Committee of the World Travel & Tourism Council, a forum for the business leaders of the global Travel & 55 Tourism industry.

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Fernando Pinto CEO, TAP PORTUGAL

Born on 12 June 1949 in Rio Grande do Sul, Brazil, Mr Pinto is married and has two children. He holds a degree in Mechanical Engineering from the Federal University of Rio de Janeiro. He presented a prototype of the fi rst hovercraft made in Brazil as his graduation project. In addition, Mr Pinto has a technical degree in powerplants and mechanics from the Federal Technical School of Rio de Janerio. He also studied business administration at the Getúlio Vargo Foundation in Rio. He has various technical specialisations in aeronautics. Since October 2000, he has been the Chief Executive Offi cer of TAP. Prior to this, Mr Pinto was the President and CEO of Varig (from 1996-2000). Mr Pinto was also the President of the Association of European Airlines (for the year 2005) and the Chairman of the International Air Transport Association for the period June 2007-June 2008. Mr Pinto is a private pilot, glider pilot and ultra-light pilot. He founded the fi rst light aircraft factory in Brazil (Microleve Com e Ind Ltda), manufacturing several models delivered in Brazil and abroad. He speaks Portuguese, English and French.

Christopher Rodrigues CBE

Industry Leaders CHAIRMAN, VISITBRITAIN

Christopher Rodrigues became Chairman of VisitBritain on 1 January 2007 and Chairman of International Personal Finance in July of the same year (the International Division of Provident Financial plc prior to demerger on 16 July 2007). Christopher became Chairman of the Windsor Leadership Trust in 2007 and Chairman of The Almeida Theatre in 2008. He had been President and Chief Executive at Visa International from 2004 to 2006. Between 1996 and 2004 he was Group Chief Executive at Bradford and Bingley, leading the company towards its initial placement in 2000 and entry to the FTSE 100 list in 2002. Between 1988 and 1996 he was Chief Operating Ofﬁ cer and Group Chief Executive at Thomas Cook. Earlier in his career he was a Manager at McKinsey and Co, before spending nine years with American Express. Christopher was a founder non-Executive Director of the Financial Services Authority (1997-2003). He has been an independent non-Executive Director at Ladbrokes plc (formerly Hilton Group plc) since 2003, is an Executive Committee Member of the World Travel & Tourism Council (WTTC) and was a member of the Council and Executive Committee of the National Trust. Christopher is a graduate of Cambridge University and the Harvard Business School. He rowed for Cambridge in the 1970 and 1971 Boat Races, is a past-Chairman of Leander Club and is a Steward of Henley Royal Regatta. Christopher became a Commander of the British Empire in the 2007 New Year Honours list for services to British business interests and charitable works in the UK and USA.

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Howard Rosenberg CO-AUTHOR OF NO TIME TO THINK AND FORMER TELEVISION CRITIC, LOS ANGELES TIMES

Howard Rosenberg won a Pulitzer Prize and numerous other honours during his 25 years as a TV critic for the Los Angeles Times. He was named the nation’s best TV critic in a survey of his colleagues. He and Charles S. Feldman are co-authors of the provocative No Time to Think: The Menace of Media Speed and the 24-hour News Cycle. His highly praised anthology, Not So Prime Time: Chasing the Trivial on American Television, was published in 2004. He was also author of the nationally syndicated cartoon strip, Airwaves. Rosenberg earned a BA in history from the University of Minnesota and an MA in political science from the University of Minnesota. He now writes a monthly column on news media in the Los Angeles Times and teaches critical writing and news ethics at the University of Southern California. Industry Leaders

Sonu Shivdasani CHAIRMAN & CEO, SIX SENSES RESORTS & SPAS

A descendant of Indian Parents, Sonu was born and studied largely in England, with some periods of his education being in Nigeria and Switzerland. He is an alumni of Eton College and a Graduate of Oxford University where he received an MA in English Literature. During his time at Oxford, Sonu met his Swedish-born wife, Eva. They fell in love with the Maldives and leased an island there in 1990. Their fi rst resort, Soneva Fushi opened in 1995. In 2000 Soneva Fushi was awarded Best of the Best by the readers of Condé Nast Traveller UK, an indication of the numerous travel and environmental awards which the company would receive in the future. Soneva Fushi also opened the fi rst spa in the Maldives and one of the fi rst in Asia; thus Six Senses Spas was born. The signing of agreements to manage resorts and spas of third parties led to what is now the Six Senses group; a company whose core purpose is: To create innovative and enriching experiences in a sustainable environment. With this goal in mind, the Six Senses portfolio currently boasts 26 resorts that are either open or under development, and 41 spas that are in Six Senses’ own properties or hosted by third-party managed properties. Six Senses also operates retail outlets at most of its resorts under the brand – Six Senses Gallery.

Nicolette Skobier CO-ORDINATOR, NATURE WORLD TRAVEL, IONIAN ECO VILLAGERS

Nicolette is the volunteer co-ordinator for Ionian Eco Villagers - Earth, Sea & Sky. She ﬁ rst became involved with Ionian Eco Villagers in 2008 when, as a tourist visiting from Australia, she realised the importance of the work carried out by Yannis Vardakastanis in Zakynthos. Feeling motivated to contribute further to the

cause, and with ﬁ rst-hand experience of the project, Nicolette decided to stay on in the role of volunteer co- 57 ordinator to assist other travellers to contribute to eco-tourism on the island of Zakynthos.

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Ivan de Souza SENIOR VICE PRESIDENT SOUTH AMERICA, BOOZ & COMPANY

Ivan de Souza is Senior Vice President, Booz & Company. Mr de Souza is a Graduate (Hons) in Administration from the Federal University of Rio de Janeiro and he has an MBA (Hons) from Columbia Business School. With Booz & Company: New York and Sydney, Mr de Souza is a specialist in strategy, marketing and organisation for ﬁ nancial institutions and conglomerates. He is a Member of the Board and Leader, Financial Services Practice for Latin America. Mr de Souza has extensive experience in new market entry, business and sector development and post merger integration.

Jyotsna Suri CHAIRPERSON & MANAGING DIRECTOR, BHARAT HOTELS LTD (OWNERS OF THE LALIT HOTELS)

Jyotsna Suri took on the mantle of Chairperson & Managing Director of Bharat Hotels in 2006 - prior to which she was the Joint Managing Director of the company. The Group, said to be India’s fastest growing Hotel Chain, today offers 17 fi ve-star luxury hotels with seven properties in operation and ten under restoration/development in India and overseas. On 19 November 2008 Jyotsna Suri charted a highly successful brand change for the company. All luxury Industry Leaders hotels now fl y THE LALIT fl ag under The Lalit Suri Hospitality Group, as a tribute to the company’s Founder Chairman Mr Lalit Suri. Bharat Hotels had earlier operated its hotels under ‘The Grand’ name. Jyotsna Suri is also known for her vociferous promotion of Indian tourism – both within the country and internationally. A multifaceted personality, Jyotsna Suri is a passionate patron of art, education and various schemes targeted at improving the lives of women and children and other charities.

Robin Tauck PRESIDENT, R. TAUCK & PARTNERS LLC

Robin Tauck is a 30-year veteran in America’s tour industry; leading strategic experiential and educational travel for the afﬂ uent market and is an advocate in cultural and historical enhancement and protection. Ms Tauck is the current owner and ten-year past CEO of Tauck World Discovery, one of America’s largest luxury tour companies since 1925, now in its 84th year with expansion to 75 countries, including 18 small- ship cruises, several riverboats and safaris. For ten years she founded and led Tauck World of Giving and US$2 million in grants and partnerships. Her current ventures focus on key policy issues and global public/private partnerships for economic, environmental and sustainable development. 58

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An advocate for merging philanthropy and social and environmental responsibility with business, Robin is a board member of several corporate, environmental and nonproﬁ t entities including UN Foundation, World Heritage Alliance & National Parks Conservancy. Numerous awards include the White House Presidential Award by President Bush.

John E Tedstrom PRESIDENT & CEO, GLOBAL BUSINESS COALITION ON HIV/AIDS, TUBERCULOSIS AND MALARIA (GBC)

John Tedstrom is President and CEO of the Global Business Coalition on HIV/AIDS, Tuberculosis and Malaria (GBC). John joined GBC in August 2006 and he currently serves on the Global Health Advisory Committee of the Clinton Global Initiative.

GBC’s work on tuberculosis and malaria began under John’s leadership. John initiated a new Impact Initiatives Industry Leaders programme, a series of focused cross-sector actions designed to achieve major results in high-priority areas. He has also led the expansion of GBC’s geographical reach through a merger with Trans Atlantic Partners Against AIDS (TPAA), an organisation he founded and led prior to joining GBC. John served as director for Russian, Ukrainian and Eurasian affairs for the US National Security Council, where he provided policy advice and strategic planning for President Bill Clinton. John worked for nearly a decade at the RAND Corporation as economist and senior economist. John held the Jacky Chair at Columbia University’s School of International and Public Affairs in 2000-2001.

Brett Tollman PRESIDENT, THE TRAVEL CORPORATION GLOBAL

Brett Tollman serves as President of The Travel Corporation Global (TTCG), a collection of privately held niche travel and hotel brands including Trafalgar Tours, Insight Vacations, Contiki Holidays, Uniqworld Boutique River Cruise Collection, AAT Kings and Red Carnation Hotels. With a very hands-on management style, Brett’s focus is on ensuring outstanding customer experiences and value for their money, strong employee morale and retention and close relations with the travel agency communities in all major markets. A 30-year travel industry veteran and third generation hotelier, Brett joined TTCG in 1997, and was previously President of a USA-based, independent hotel company. An alumni of Rugby School, Brett graduated from Cornell University (Bsc in Hotel Management). He is Chairman of WTTC’s Membership Committee and is also a member of its Executive Committee. He is a member of Young President’s Organization (YPO). With a keen personal focus on sustainability and environmental issues, Brett is a founder and director of the The Leading Travel Companies’ Conservation Foundation, a not-for-proﬁ t organisation which supports work that fosters sustainable tourism and helps protect culturally and ecologically sensitive areas around the world.

Married with three children, Brett lives between London and Los Angeles. 59

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Matthew D Upchurch CEO, VIRTUOSO

Visionary, futurist and entrepreneur, Matthew Upchurch has parlayed his vision of a global travel network into Virtuoso, a multi-billion-dollar, by-invitation-only enterprise of exceptional travel advisors and travel providers, all working together to mutually prosper while delivering the world’s most satisfying travel experiences. Matthew serves as Virtuoso’s chief executive ofﬁ cer, overseeing the marketing, sales and operations that have made Virtuoso one of the most respected and successful companies in luxury travel. While the world predicted the downfall of travel consultants with the onslaught of online booking engines, Matthew envisioned an alternative that repositioned true travel specialists as knowledgeable advisors versus transaction processors. He perceived the Baby Boomer generation as one that prefers to work with experts in the important facets of their lives, including their prized leisure travel. Matthew’s entrepreneurial perspective grew out of an early love for travel, service, and innovation. Two family businesses, Percival Tours and Upchuch Travel, enabled Matthew to wear the hats of supplier and consultant, leading to his vision of Virtuoso. Now, 21 years after launching Virtuoso, Matthew keeps the network in the forefront, and its members are among the most successful travel advisors in the industry. Virtuoso continually implements new programmes to empower its advisors with an arsenal of marketing tools, training opportunities, sales programmes and industry resources that are unrivalled – all necessary for a successful career in travel planning. Industry Leaders

John Walker CHAIRMAN, OXFORD ECONOMICS

John Walker is Chairman and Chief Economist of Oxford Economics (formerly Oxford Economic Forecasting), which he founded in 1983. He is responsible for all of Oxford Economics’ global economic analysis, forecasting and consultancy activities. In addition, he plays a key role in setting the strategic development of Oxford Economics. He holds an MA from Balliol College, Oxford and an MSc in economics from the London School of Economics. From 1973 to 1977, John worked in the UK Treasury where he became an Economic Adviser in the short- term forecasting division. He has also worked for the consultancy arm of The Economist as a Special Adviser to the EU Commission in Brussels.

Arnie Weissmann EDITOR IN CHIEF, TRAVEL WEEKLY US

Arnie Weissmann has been involved in virtually every aspect of travel journalism, publishing and media for the past 25 years. His writing has won more than 35 national awards, he created the industry’s ﬁ rst destination information service (Weissmann Travel Reports), authored a best-selling textbook and has served as publisher 60 of critical hotel and destination guides for the travel industry.

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Weissmann was also a web pioneer, creating the ﬁ rst core destination content for America Online and licensing web content to Apple, Time, Inc, CNN, Marriott International among others. Weissmann Travel Reports was sold to Reed Elsevier in 1996, whereupon Weissmann took responsibility for Star Service (critical hotel and cruise reviews), the Ofﬁ cial Hotel Guide Worldwide and a dozen OAG-branded publications in the UK. In 1999, he took on the role of senior advisor for business development with RTG’s successor company, Northstar Travel Media. In October 2001, he was appointed editor in chief of Travel Weekly, the primary source of news, research, analysis and opinion in for the US travel community. Weissmann has appeared on CNN, BBC and NBC programmes, and is often quoted in newspapers, including the Wall Street Journal and USA Today. He sits on many advisory boards, including the UN Foundation’s Steering Committee for the Partnership for Global Sustainable Tourism Criteria, Futurebrand and Marquis’ Who’s Who, and has been a guest lecturer at Cornell University School of Hotel Administration.

Martin West Industry Leaders DIRECTOR, COMMUNITY ACTION TREKS

Martin West has spent most of his career in banking, and latterly in business consultancy, specialising in human resource management. He retired from banking ﬁ ve years ago and was encouraged to consider becoming involved with Community Action Nepal (CAN) and Community Action Treks (CAT) by his wife Sheila, a former trustee of CAN; by Doug Scott the mountaineer who started both organisations and Jeff Frew, a Director and Trek Leader with CAT. He says “Working with Doug and Jeff and the teams in the UK and Nepal is hugely enjoyable. I’m fortunate in having the opportunity to put into practice what I’ve learnt throughout my career in an environment which is completely different but very rewarding. The work of the two organisations is based on philanthropic principles which are close to my heart. We are all determined to maintain Doug’s philosophy of fair treatment for our staff, great experiences for our customers and contributing as much as we can to Community Action Nepal’s project work.”

Vladimir Yakushev MANAGING PARTNER, S-GROUP CAPITAL MANAGEMENT

Starting his career in FMCG companies, Vladimir worked for Wrigley, Mitsubishi and Mars. In 1998 he joined McKinsey & Co where he served industrial and FNCG clients; he was elected an Associate Partner of the company in 2002. The following year Vladimir was appointed Executive Director of Joint-Stock Company Severstal-Resurs, where he played an active role managing and developing the company’s mining assets. As Executive Director of Severstal-Resurs, Yakushev conducted extensive business development projects aimed at increasing output of the company’s major subsidiaries. Vladimir Yakushev is the Chairman of the Board of Directors at Metallurgical Commercial Bank; Spectralus, a US laser-optics company; and Nano-optic Devices, a US optics company. He is also a member of the Board of Directors of TUI AG and Sheksna, a Russian insurance company. Vladimir graduated from the Moscow Institute of Physics and Technology and holds an MBA degree from the INSEAD Business School (France). 61

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Hosts 63

Airline Partners 64

Media Partners 65

Media Contributors 67

Contributors 72

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Ho s t s

Visiting Santa Catarina is more than just a trip. It’s pure satisfaction! The State offers surprising diversity of geographical and cultural features all year round for all tastes and age groups. Over 500 beaches are scattered along 350 miles of a seemingly hand-carved coast, besides the dunes, lagoons and small islands. The scenery ranges from rural landscapes, progressive urban centres, mountains, canyons, sinuous valleys and rivers to waterfalls hidden within Brazil’s most preserved Atlantic Forest. The local people are hospitable and the State is synonymous with excellence. Its industrial output is exported to 190 countries in all continents. Social indicators and quality of life indexes are among the best in Brazil. Besides the diversity of geographical and cultural features and the excellent economic and social indicators, yet another factor is essential for the success of tourism in Santa Catarina: here, tourism is taken seriously. Tourist towns, beautiful landscapes and a magnificent gastronomy are part of its success. www.sc.gov.br

Embratur – The Brazilian Tourist Board - is the agency of the Brazilian Ministry of Tourism in charge of the promotion, marketing and support to the commercialisation of the country’s destinations, services and tourist products abroad. To consolidate the leadership of Brazil as the biggest tourism economy in Latin America and as one of the main tourism destinations of the world, Embratur follows the guidelines of the ‘Plano Aquarela’ (Watercolour Plan) - International Tourist Marketing, which establishes strategies of action and goals in a variety of priority markets worldwide. Brazil, with all its natural and cultural diversity, develops its tourist promotion abroad organised in five segments: Sun and Beach; Culture; Sports; Ecotourism and Adventure; and Business and Events. Among the main objectives of Embratur are: the growth of receipts generated by inbound tourism, an increase in total foreign visitors, and a longer average stay in in the country, thus contributing to the social and economic development of Brazil. www.turismo.gov.br www.braziltour.com

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Ai r l i n e Pa r t n e r s

Emirates is one of the world’s most successful airlines, operating a modern fleet of over 130 wide-bodied aircraft to 100 destinations on six continents. The Emirates Group, which has over 35,000 staff from 145 countries, also comprises an international cargo division, a fully fledged destination management and leisure division, an international ground-handler and an airline IT developer. Since its launch in 1985, Emirates has received more than 400 international awards in recognition of its efforts to provide unsurpassed levels of customer service. The airline has experienced rapid and consistent growth, above 20% a year on average, and has been profitable for the last 20 consecutive years. Financially self-sustained and unprotected, Emirates carried 21.2 million passengers in the 2007-08 financial year – 3.7 million more than the year before – and declared a record net profit of US$1.45. For more information visit: www.emirates.com or www.ekgroup.com.

TAM Airlines has been the domestic market leader since July 2003 and closed 2008 with a 50.3% market share. The company flies to 42 destinations in Brazil. Through commercial agreements signed with regional companies it reaches 79 destinations within Brazil. TAM’s market share among Brazilian companies that operate international flights stood at 75.2% in 2008. Operations abroad include flights to 18 destinations in the USA, Europe and South America, including New York, Miami and Orlando (USA), Paris (France), London (UK), Milan (Italy), Frankfurt (Germany), Madrid (Spain), Buenos Aires and Bariloche (Argentina), Cochabamba and Santa Cruz de la Sierra (Bolívia), Santiago (Chile), Assuncion and Ciudad del Este (Paraguay), Montevidéu (Uruguay), Caracas (Venezuela) and Lima (Peru). TAM Airlines has also code share agreements that make possible the sharing of seats on flights with international airlines, enabling passengers to travel to 64 other destinations in the USA, Europe and South America. Pioneer in Brazil’s airline industry with the launch of its TAM Programa Fidelidade, TAM today has more than 5.5 million members and has redeemed more than 7.4 million award tickets. www.tamairlines.com

TAP Portugal is the leading Portuguese airline and a member of Star Alliance since 14 March 2005. Its hub in Lisbon is a key European gateway at the crossroads of Africa, North & South America, where TAP stands out as the leading European carrier in operation to Brazil. The company’s network comprises 59 destinations in 26 countries worldwide. TAP currently operates over 1,850 weekly flights on average on a modern fleet of 53 Airbus aircraft, to which add 16 more aircraft operating in PGA, the European regional carrier acquired by TAP in 2007. Pursuing its customer focused orientation, TAP continuously strives to deliver safe, reliable and upgraded product and services tailored to meet customers’ expectations. Retaining the Portuguese character of the company’s brand and quality service as the basic concept has been the main driver of TAP strategy in most recent years. More information about TAP is available at: www.flytap.com 64

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Me d i a Pa r t n e r s

BBC World News is the BBC’s commercially funded international news and information television channel, broadcasting in English 24 hours a day. It can be seen in 271 million homes in more than 200 countries and territories. BBC World provides news, business and sport and explains not only what is happening but why. The channel’s hourly news programmes offer unmatched, impartial, in-depth analysis of breaking news and events of global importance. In addition to its news bulletins, BBC World also broadcasts the best of the BBC’s award-winning documentary, factual and lifestyle programming. The channel’s dedicated 24-hour fully digital newsroom and studio is located at BBC Television Centre in London. It forms part of the world’s largest and most trusted broadcasting newsgathering organisation. www.bbcworldnews.com

Grupo RBS is a Brazilian multimedia communications company, operating in the states of Rio Grande do Sul and Santa Catarina. Founded by Maurício Sirotsky Sobrinho in 1957, the group pioneered the country’s regional television model and is Globo Network’s oldest affiliate. It now has over 5,700 employees, with multimedia branches and offices in Paraná, São Paulo, Rio de Janeiro, and the Federal District. Grupo RBS’s mission is helping people to communicate with their world. One of its values is social and community commitment. The company invariably elects a theme and transforms it into an institutional flag. Education and child abuse are examples of this. www.gruporbs.com.br

TV Globo – To maintain the title of one of the greatest television networks in the world is only possible with hard work, professionalism, investment in quality and creativity. The greatest challenge is to retain the trust of millions of viewers that watch TV Globo’s programming in Brazil and abroad on a daily basis. Presently, the network covers 98.53% of Brazil’s territory, reaching 5,482 municipalities and 99.47% of the population. Almost 90% of the network’s programming is produced in-house, which makes TV Globo the country’s largest job provider for artists, authors, journalists, producers and technicians. These professionals produce close to 2,500 annual hours of ‘telenovelas’ and programmes – a world record – as as well as over 1,800 hours of telejournalism. http://redeglobo.globo.com 65

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Each week, Newsweek offers comprehensive coverage of world events with a distinguished team of correspondents, reporters and editors covering global affairs, business, science, technology, society, arts, entertainment and travel. In addition, Newsweek.com provides 24-hour breaking news coverage and original content along with the entire print magazine. Written for a global, sophisticated reader, Newsweek has the most extensive magazine network of all news weeklies, with a total of eleven editions, in more than 190 countries, to a worldwide audience of over 22 million. Each edition also has unique editorial geared to its specific region, made possible by Newsweek’s expansive reporting network of more than 20 offices around the world. Newsweek is the most honoured news weekly, winning the publishing industry’s most prestigious awards, including more National Magazine Awards (publishing’s highest honour), more Overseas Press Club Awards (for best reporting) and more Gerald Loeb Awards (business journalism’s highest honour) than any other news weekly. www.newsweek.com

Travel Weekly is the number one source of news and information for the US travel industry. It serves its audience of industry executives and travel agents with breaking news, thoughtful analysis, original research and insightful opinion in print, online and through must-attend online and in-person events. For more information, please contact Bruce Shulman, Associate Publisher, [email protected]. www.travelweekly.com

USA TODAY was founded in 1982 with a mission to serve as a forum for better understanding and unity to help make the USA truly one nation. USA TODAY is now a multimedia worldwide brand which includes the top-selling newspaper in the United States with an average daily circulation of more than 2.3 million. The newspaper was designed with the frequent traveller in mind and was at the forefront of the practice of providing newspapers at travellers’ hotel room doors, making it the hometown newspaper for millions of travelling Americans. The brand now includes: USATODAY.com, an award-winning news and information website with 10.4 million unique visitors per month; USA TODAY Mobile, offering up-to-the minute news on a variety of mobile platforms and devices; USA TODAY Sports Weekly, a magazine for enthusiasts of football and baseball; and USA TODAY LIVE, the television arm of the brand. USA TODAY is published by Gannett Co, Inc (NYSE: GCI). www.usatoday.com

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Me d i a Contributors

4Hoteliers was launched in early 2002 and has quickly risen though the ranks to become one of the leading hotel and travel news portals for the industry. It serves now a worldwide audience of executives and other professionals. The portal features original content: news headlines, articles, white papers, opinion and commentary as well as a global events and tradeshow calendar. In short, materials for informed decision making! The daily traffic flow through the site and major search engine spidering is significant and truly global. www.4Hoteliers.com

Breaking Travel News (BTN) is one of the internet’s most comprehensive online travel news networks that offers both the travel trade and consumers instant updates on the most significant developments in the Travel & Tourism sector. BTN delivers news as it breaks via a free daily newsletter and features specialised news, reviews and interviews on major travel industry sectors such as airlines, hotels, spas, the Caribbean and technology. Interactive features include an extensive events calendar, competitions and voting polls. Additionally, industry leaders regularly offer their insight and views in the opinion section. BTN’s worldwide readership includes travel and technology marketers and vendors, IT professionals, travel agents, airline reservation agencies, tour operators, incentive houses, events and meetings organisers, senior thought leaders in all aspects of the travel sector, as well as the very consumers that keep the wheels of our industry in constant motion. www.breakingtravelnews.com

Editora Globo is one of the leading publishing companies in Brazil and a national leader in the publication of books, magazines and comic books. It was founded in 1952 by Globo Organisations; the largest media group in Brazil and one of the largest in Latin America. Globo Organisations is a collection of companies which are market leaders in their fields, reaching diverse target groups throughout Brazil and abroad. This unique and powerful media structure provides Editoria Globo with a platform for its advertising and publicity and affords the group a privileged position in its sector. http://editoraglobo.globo.com

CBN is the leading and most prestigious all-news radio network in Brazil with stations in 31 major cities including São Paulo, Rio de Janeiro, Brasilia, Belo Horizonte, Porto Alegre, Curitiba, Florianópolis and Recife, reaching more than 5 million listeners every month. The average listener is in the high income bracket and is over 30 years old. 67

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More than two hundred journalists deliver hard news 24 hours a day covering politics, economics, science, business, arts and sports. CBN was created in 1991 and is part of Sistema Globo de Radio, the leading Brazilian radio broadcast group. http://cbn.globoradio.globo.com

For the last nine years, travel trade professionals have been turning to eTurboNews (eTN) for the latest in global travel trade news. Published Mondays through Fridays, except major US holidays, eTN daily newsletter has a global reach of over 225,000 travel industry subscribers and contains reports written by a global team of contributing editors, writers, guest analysts and occasional correspondents. eTN focuses on events, company news, market trends, new routes and services, political and legislative developments relevant to travel, transport and tourism, and issues relating to tourism’s role in the fight against poverty and the industry’s responsibility for the environment and human rights. The content of the reports is editorially regulated according to news value, significance and accuracy, copyright protected, and independent of any advertising and sponsorship carried. www.eturbonews.com

FVW – Media Expertise in Travel & Tourism. Going into its 43rd volume 2009, fvw is the largest publication of the FVW Mediengruppe, whose portfolio also includes TravelTalk, a young weekly travel trade magazine, Urlaub Perfekt, a consumer travel magazine and BizTravel, the business travel magazine. In addition, the group provides the industry with daily online news and stages events such as the fvw Kongress. Through workshops and counter trophies plus more than 30 representatives worldwide the company is also internationally active. www.fvw.de

greentravelguides.tv is the world’s first internet TV channel that shows viewers how to keep travelling without trashing the planet. It is a stand-alone website and a travel channel for several global websites including green.tv (backed by the UN Environmental Programme), mirror.co.uk and the new National Geographic site. The channel screens mouth- watering travel, amazing wildlife and green travel news. greentravelguides.tv is run by Wildside Productions, the first television company in the world to specialise in sustainable tourism. Owned by Gill Williams (travel editor, Sunday Mirror) and filmmaker Steve Hills, the company has won international awards, in particular Travel Programme of the Year for its conservation special Journey to the Ice. www.greentravelguides.tv

Mercado e Eventos – During its 23-year history, the Grupo Folha Dirigida has been noted for its hard work, professionalism, growth and achievements, but most importantly the trust readers and advertisers have in their publications. 68

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Mercado e Eventos is the most dynamic and complete professional tourism news in Brazil. Readers can obtain updates, in real time for all trade business, keeping themselves correctly informed for their day-today strategic decisions. The website also publishes complete and exclusive coverage of national and international tourism fairs, with interviews, details of activities, photos and videos. With 27,000 daily hits and 62,000 pages opened per month, this vehicle is the right instrument for those having targeted the Brazilian professional tourism market, achieving rapid communication of their messages. www.mercadoeeventos.com.br

National Geographic ADVENTURE magazine is the ultimate guide to the adventure lifestyle. It serves and inspires people who have a passion for travel and the outdoors, enjoy challenging themselves mentally and physically, and are interested in learning about the cultural and natural resources that make each destination unique. ADVENTURE delivers a compelling mix of award-winning adventure travel journalism, dramatic photography, and useful personal service information on travel destinations, adventure sports, gear and technology, and more. Our 2.5 million readers are trendsetters in the marketplace who thrive on new experiences and lead values-driven lives. ADVENTURE is the fastest-growing magazine in both the travel and outdoor categories. Its editorial mission supports National Geographic Society’s corporate global mission to inspire people to care about the planet. http://adventure.nationalgeographic.com

Phoenix Chinese News & Entertainment Channel based in London is one of the five channels of Phoenix Satellite Television Holdings Ltd. headquartered in Hong Kong. Phoenix CNE is its European broadcasting service, transmitting Chinese programmes 24/7 across Europe. Its reporters also send news and feature stories to Hong Kong, to be syndicated among Phoenix TV channels worldwide. Phoenix CNE partners with some of the biggest names in cable networks in France, Germany and the Netherlands, and offers popular programmes to the Chinese communities as well as mainstream households across the European continent. Phoenix TV’s principal shareholders include Today’s Asia, China mobile, STARTV of News Corporation, and the Bank of China. It offers a wide choice of quality television content to the global population of 1.3 billion Chinese people. The Phoenix news service is almost compulsory viewing for Chinese who are interested in world trends, providing one of the best sources of international news available in Chinese. Its global coverage is much more comprehensive than that of any comparable Chinese language broadcaster. http://phtv.ifeng.com

Simon and Baker Travel Review (SBTR) and Luxury Travel Review (LTR), the companion newsletter with email subscription, offer first-hand information and exceptional photography of some of the most comfortable and luxurious destinations, accommodation, voyages, products, restaurants, spas and attractions for the discerning traveller in the top ten percentile – featuring extensive and detailed coverage of luxury and game viewing in Africa, gourmet restaurants, spa facilities and much more. Now with audio and video content! Sign up for a complimentary subscription to our weekly newsletter. www.simonandbaker.com 69

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Even in today’s tough marketplace The Telegraph’s travel sections are still best placed to help the industry sell holidays. A survey of our audience in February this year showed that 71% won’t downgrade their accommodation, 73% won’t reduce the length of their holidays, and 57% won’t reduce the number of holidays they go on. With these figures in mind, we are delighted to be able to support the Global Travel & Tourism Summit. Our hope for this partnership is to bring our 14.7 million annual customers closer to the workings of this important industry and to help you to grow your business with an audience that really does plan to spend money on travel in 2009. To talk to a member of our team about how you we can help your company to sell holidays, please call Chris Debbinney-Wright on +44 (0) 20 7931 3061. Graham Boynton, Travel Editor, Telegraph Media Group. www.telegraph.co.uk

The Economic Times is the world’s second largest English business daily and India’s number one business publication. The Economic Times is today considered the business barometer of India. Read by nearly a million people, The Economic Times captures the sentiment of every individual and institution that has a stake in the country’s future. Over the years, The Economic Times has elevated itself from being an economic and business daily to a knowledge platform of Business and Economy in India, by promoting economic debate and informing on Indian Business and Economy globally, and Global Business and Economy in India. It has traditionally been the essential reference about Indian business, polity, economy and finance. Its coverage extends to Politics, Emerging Business & Technology, International News, Economy, Finance, Markets and Brands, as seen through the prism of the business person. The Economic Times is recognised as the first and last word on matters which influence business. It has continuously endeavoured to upgrade readers instead of merely updating them. In keeping with the evolving global economy, it constantly anticipates and analyses trends that impact the world of business. The Economic Times is owned by The Times of India Group, India’s largest media conglomerate, with interests in Publishing, Television, Radio, Internet, Movies, Outdoor and Events. http://economictimes.indiatimes.com

Travel Biz Monitor is India’s comprehensive fortnightly news publication reporting on and for the Travel & Tourism industry. The publication provides a holistic focus and streamlines the news and analysis relevant to this industry in a crisp format. The magazine caters to all audiences – airlines, hotels, travel agents, national tourism boards, international tourism boards, tour operators, online travel agents, global distribution companies, cruise liners and government-related organizations. Subsequently, Travelbizmonitor.com – India’s only news online portal, launched in June 2007, features news from all corners of India and Asia Pacific. The portal covers all verticals of the travel and tourism industry on an hourly basis. Crisp, snappy and in your face – 24x7, 365 days of the year. For more information please contact Charmaine Fernz, Assistant Editor Travel Division, [email protected] www.travelbizmonitor.com 70

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Travel Daily News International is a news portal for Travel & Tourism professionals around the world. It has provided daily updates since 1999 with news, interviews, research articles, surveys, upcoming events, research and studies, as well as 33,000+ pages of archives of the above content, on all tourism sectors worldwide. Its daily newsletter is sent directly to more than 28,000 registered readers in the international Travel & Tourism industry, with the most up-to-date headline news, while every month 65,000 unique visitors from nearly 200 countries read more than 150,000 pages of Travel Daily News International. Their professional profiles range from managerial-level staff with tour operators, travel agents, airline companies, hotels, cruise companies and all kinds of travel, hospitality, investment and tourism executives, to travel managers and decision-makers of big corporations, associations and organisations. www.traveldailynews.com

TravelMole is the most highly acclaimed and largest global online community for the Travel & Tourism industry with over 450,000 registered newswire subscribers - Travel & Tourism professionals worldwide. Whether you are a travel agent, tour operator, conference and meeting planner, group travel organiser, tourist officer, trade supplier, hotelier, travel journalist, destination marketing officer, or other Travel & Tourism professional, you will find a wealth of relevant, useful information at www.travelmole.com The TravelMole.com web site registers 8.5 million hits each month. In addition to the highly acclaimed global industry news, TravelMole members rely on TravelMole’s Whos Who directories, Career Zone, Meeting Venues, Event Calendar and other resources to perform their jobs. As many as 7.1 million email copies of various TravelMole wires are broadcast globally every month. www.travelmole.com

Travesías is the leading luxury travel and lifestyle magazine in Latin America, distributing 80,000 copies monthly in ten countries of the region. Aimed at affluent and cultured readers, the magazine reaches the upscale database of its strategic allies, such as the Virtuoso network, and selected outlets across the region. Focusing on both classic and trendy destinations across the world, Travesías has become an essential reference for discerning travellers thanks to its informative, accurate and entertaining content, first-class photography and cutting-edge design, and is a valued showcase for advertisers. www.revistatravesias.com

TTG Asia – Circulation: 16, 000 per issue Frequency: 28 issues Readership Audience: Travel Agents, Tour Operators and Travel Suppliers Geographic Reach: Asia Pacific region TTG Asia, published in English, has been the optimal choice of communication for the industry suppliers – hotels, airlines, car rental companies, cruises, global distribution systems (GDS) and national tourism organisations (NTOs) since 1974. TTG Asia is widely read by key travel trade professionals and is reputed to be their preferred weekly read. TTG Asia E-Daily News gives people on the move a quick glance through the latest industry happenings. 71

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With this twin approach, TTG Asia is the choice vehicle that gives travel trade readers in the Asia-Pacific region the complete read. Contact us at [email protected] or call +65 63957575 to find out more today. www.ttgasia.com

TTN, the leading trade publication, distributed on a controlled circulation basis to members of the Travel & Tourism industry in the Middle East, is published monthly by Al Hilal Publishing and Marketing Group*, aimed at professionals in the industry, from travel agents to airline and hotel personnel, TTN produces in-depth extensive coverage of relevant issues in the Middle East and North Africa as well as other parts of the world. Travel-relared news, analysis and new appointments, together with a collation of international and regional news with topical features of interest to its readers, are presented in an innovative colour tabloid. www.ttnworldwide.com * Al Hilal Group, established in 1978, is today one of the Middle East’s leading publishing and marketing organisations. During its more than 28 years of activity, the companies have operated and acquired a vast amount of experience in overlapping areas of business.

The TWgroup is the UK’s leading travel trade media group, and connects today’s travel industry in print, online and in person. The TWgroup brings together three of the travel industry’s biggest brands: Travel Weekly, the leading print and online brand; Gazetteers.com, the award-winning online information service for travel agents; and Travolution, the only media brand to target the dynamic online travel sector. The group reaches over 22,000 print readers from across the travel market and generates on average over five million page views a month across its websites. TWgroup also organises the industry’s leading events, including the Globe Travel Awards, Travel Weekly agent excellence awards and regional balls, and the Travolution Summit and awards. www.travelweekly.co.uk

Contributors

Costão do Santinho was voted for the last four consecutive years the best beach resort of Brazil by specialised media. And note that breathtaking beaches can be easily found on more than 8,000 kilometres of our Brazilian coast. This choice reflects everything good that Costão do Santinho gathers in just one destination to make guests feel they are in a paradise on earth. The best Brazilian SPA for relaxation and well-being, providing distinguished treatments and sophisticated equipment. An international standard nine-hole golf course. Two kilometers of clear sandy beach and crystal sea. One million trees located in a preserved rain forest. Two open- air archaeological museums with 5,000-year-old rupestrian engravings. World-class gastronomy. A marina with a capacity for 50 boats. The largest complex of heated swimming pools in Brazil. And to cap it all, a legion of trained and helpful employees who will make your stay the best time of your life. 72 www.costao.com

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The Leading Travel Companies is a collection of quality international Travel & Tourism brands offering an extensive selection of holiday options across the globe. Catering to all travel styles and budgets, the portfolio includes world-leading escorted touring and premier independent holiday companies among its broad offering. To support sustainable tourism, The Leading Travel Companies’ Conservation Foundation was established in 2008 and is a not-for-profit organisation that works to protect ecologically and culturally sensitive areas around the world. The Foundation is a joint initiative by AAT Kings, Brendan Worldwide Vacations, Busabout, Contiki Holidays, Eastern Trekker, Evan Evans Tours, Grand European Tours, Haggis Adventures, Insight Vacations, Milestones, Shamrocker Adventures and Trafalgar Tours. The Foundation was launched in 2008 with a US$1 million grant programme allocating funds to sustainable tourism and conservation projects in Brazil, Australia, Botswana and Venice, Italy. In 2009, the Foundation’s work will extend to North America to ensure the preservation of national parks and wildlife. www.tltc.com/foundation

Sustainable Travel International (STI) is a global leader in sustainable tourism development. The non- profit organisation’s mission is to promote responsible tourism and provide programmes that enable the travel trade to contribute to the environmental, socio-cultural and economic values of the destinations they serve. STI offers a range of sustainability solutions, from providing sustainable tourism certification and travellers’ philanthropy programmes to offering promotional services through Green.travel, and consulting and sustainability planning services for both businesses and destinations. STI also assesses companies’ environmental footprints, and helps them reduce their carbon emissions and offset unavoidable emissions through tax- deductible contributions toward high-quality offset projects around the world. Our clients and supporters include American Express, Continental Airlines, Disney, Enterprise Rent-a-car, Royal Caribbean Cruises Ltd, Virtuoso, the World Travel & Tourism Council and many other industry leaders. References are available on request. www.sustainabletravel.com

Travelport is one of the world’s largest travel conglomerates offering broad-based business services to companies operating in the global travel industry. The company comprises the global distribution system (GDS) business that includes the Worldspan and Galileo brands; GTA, a leading global, multi-channel provider of hotel and ground services; IT Services and Software, which hosts mission-critical applications and provides business and data analysis solutions for major airlines. With 2008 revenues of US$2.5 billion, Travelport operates in 145 countries and has approximately 5,500 employees. Travelport also owns approximately 48% of Orbitz Worldwide (NYSE: OWW), a leading global online travel company. Travelport is a private company owned by The Blackstone Group, One Equity Partners, Technology Crossover Ventures and Travelport management.

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www.globaltraveltourism.com

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