June 4, 2019
His Worship Mayor Ken Christian City of Kamloops 7 Victoria Street West Kamloops, British Columbia V2C 1A2
Dear Mayor Christian,
Thank you for meeting with Brad Babcook, Corporate Records Officer, and me on Friday, May 24th, 2019.
As we discussed, the LTSA is planning to move historical records from the Kamloops Land Title Office to our Victoria facility to ensure the long-term protection and preservation of the documents. Our Victoria storage facility is a purpose-built, climate-controlled space with fire suppression technology and protection against potential water damage, and includes a laboratory with onsite conservators. A professional archivist and the LTSA’s Corporate Records Officer oversee conservation work, a critical component of archival management.
The LTSA plans to move from our current Kamloops location in the ground floor of the courthouse to new office space in the downtown area to improve the work environment for our staff. The Kamloops Land Title Office will not be closing and there will be no decrease from the current number of staff with the planned move.
A professional archivist will oversee the move to ensure that best practices for document management and handling are followed to protect the records. British Columbians will continue to have access to these documents when they’re relocated to Victoria. The vast majority of records since 1990 are already available in digital format. LTSA is currently working on digitizing all other historic records to further enhance public access to this information, regardless of their physical location. All records not yet available in digital format can be ordered and delivered electronically through the Scan on Demand service; generally a same-day turnaround. The attached map shows which historical records are contained in which offices.
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Page Two Mayor Christian June 4, 2019
The Kamloops Land Title Office was renovated in 2012/13 to downsize space and upgrade storage at a cost of $590,000. The primary driver behind the change was to reduce the amount of unnecessary space and save money. In the six years since the change, the LTSA has more than recovered the renovation investment through savings in lease costs. While the current facility in the Kamloops Land Title Office does include some features to protect documents, it was not purpose-built to protect documents and does not contain a laboratory with onsite conservators to preserve documents.
The vast majority of customers access the hardcopy records in all the land title offices by using the LTSA’s Scan on Demand Service, which delivers a high quality scan of a requested document. There are currently 12 registry agents in the Kamloops area who have permission to directly access the records in the Kamloops Land Title Office. In the 12 months ending March 31, 2019, the LTSA collected revenue of $30,000 from all registry agents physically accessing the records in the Kamloops Land Title Office. Once the relocation of the historic records is complete, these same people will continue to have access to the records in digital format.
The LTSA is in the process of meeting with First Nations organizations in BC to discuss our program of preserving and digitizing historical records. The long-term plan is to digitize all LTSA paper records and thus improve the accessibility of all historic records.
Thank you again for meeting with us. I hope I have been able to address all of the issues raised by Council and I am happy to speak again if anything is outstanding. As you expressed interest in some of the other work and efficiencies the LTSA has been able to achieve, I have enclosed a Fact Sheet.
Sincerely,
Connie Fair President and CEO cc: David Trawin, CAO, Kamloops Brad Babcook, LTSA Corporate Records Officer
Attachments (2): 1. Corporate Fact Sheet 2. Land Title Districts - Map
Fact Sheet Land Title and Survey Authority of British Columbia
Fast Facts
Board Chair: Janice Comeau President and CEO: Connie Fair About LTSA Employee count: 156 Offices: Victoria, New Westminster, Kamloops, Vancouver • Responsible for administering land Corporate website: ltsa.ca title and survey systems of BC Transaction portals: myLTSA Enterprise (professionals and government) • Created in 2005 myLTSA Explorer (general public) • Publicly accountable, statutory Annual online corporation customer transactions: 4.5 million searches and filings • Self-appointing board, self-funded
Corporate Metrics Highlights
Total capital investment from 2005 to 2019: $74M Total revenue remitted to Province from 2005 to 2019: $533M • 97% customer satisfaction rating
• 92% customer trust rating
METRIC THEN NOW • AUTOPROP was acquired to support the delivery of new services and Average Land Title turnaround times 37 days (2003) 4.0 days increased emphasis on due diligence for the real estate profession Percent applications e-filed 13% (2004) 94.5% • LTSA recoginized as one of BC’s Top Employers Percent applications auto-examined 0% (2011) 51% • Condo and Strata Assignment Percent survey plans e-filed 0% (2007) 100% Integrity Register (CSAIR) was made available on the myLTSA Enterprise Average processing time for service to improve real estate 32 days (2005) 5.5 days applications to Surveyor General transparency in BC innovation. | integrity. | trust. www.ltsa.ca LAST UPDATED: MAY 2019 British Columbia Land Title Districts
Atlin Lower Post
Good Hope Lake New Westminster Land Title O ce Fort Nelson (Vancouver and New Westminster)
Dease Lake Fort Ware Kamloops Land Title O ce PRINCE (Kamloops and Nelson) RUPERT PRINCE GEORGE
Fort St. John Stewart Hudson’s Hope Victoria Land Title O ce (Victoria, Prince Rupert and Prince George) New Aiyansh Chetwynd Dawson New Creek Hazelton Mackenzie Terrace Tumbler Smithers Ridge Fort St. James Prince Houston Rupert Fraser Lake Massett Kitimat Burns Lake Vanderhoof Queen Prince Charlotte George City McBride Quesnel Valemount Anahim Lake Williams Bella Bella Lake Bella Coola Alexis Creek Clearwater 100 Mile House Golden KAMLOOPS Ashcroft Chase Revelstoke Lillooet Salmon Kamloops Arm NELSON Pemberton Lytton Campbell Powell Vernon Nakusp Tahsis River River Squamish Sparwood Gold River VANCOUVER Merritt Kelowna Kimberley Sechelt Princeton Cranbrook Courtenay NEW Fernie Parksville Penticton To no WESTMINSTER Castlegar Creston VICTORIA Oliver Ucluelet Ganges Hope Port Nanaimo Grand Rossland Alberni Forks Western Communities Sidney (Colwood) Victoria
Hope West Vancouver North Vancouver NEW WESTMINSTER Coquitlam Harrison VANCOUVER Burnaby
New Westminster Maple Ridge Richmond Mission Chilliwack Surrey Langley Delta Abbotsford
New Westminster Land Title O ce Kamloops Land Title O ce Victoria Land Title O ce Suite 300 - 88 Sixth Street Suite 114 - 455 Columbia Street Suite 110 - 1321 Blanshard Street New Westminster, BC V3L 5B3 Kamloops, BC V2C 6K4 Victoria, BC V8W 9J3