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BC Newcomers’ Guide to Resources and Services Resources Guide to BC Newcomers’ British Columbia Newcomers’ Guide to Resources and Services Vernon Edition 2014 Edition Please note 2014 Vernon Edition: The information in this guide is up to date at the time of printing. Names, addresses and telephone numbers may change, and publications go out of print, without notice. For more up-to-date information, please visit: www.welcomebc.ca This guide has been written using the Canadian Language Benchmark 4 (CLB 4) level to meet the needs of non-English speaking newcomers. To order copies of the Acknowledgements Provincial Newcomers’ Guide (2014 Edition) The Vernon edition of the BC Newcomers’ Guide • Shelley Motz and Timothy Tucker, Project Managers is available online at www.welcomebc.ca. Print • Barbara Carver, Baytree Communications, copies may be available through Vernon and District Project Coordinator and Editor Immigrant Services Society www.vdiss.com • Brigitt Johnson, 2014 Update Consultant Print copies of the provincial guide are available free • Reber Creative, Design Update and Layout of charge while quantities last. The provincial guide is also available online in the following languages: • Andrea Scott, Big Red Pen, Proofreading Arabic, Chinese (Simplified), Chinese (Traditional), • Gillian Ruemke-Douglas and Nola Johnston, Farsi (Persian), French, Korean, Punjabi, Russian, Illustrations Spanish and Vietnamese. You can order copies of the provincial guide by filling in the resource order form at: www.welcomebc.ca/ newcomers_guide/newcomerguide.aspx. You can also Library and Archives Canada request copies by telephone or e-mail. Please include Cataloguing in Publication Data your contact name, address, postal code and phone Main entry under title: number with “B.C. Newcomers’ Guide - English British Columbia newcomers’ guide to resources #7550001438” in the subject line. and services. -- June 1999- Ministry of Jobs, Tourism and Skills Training 3rd Floor, 1106 Cook Street Irregular. Victoria, B.C. V8W 9J1 “Immigrant settlement”. Metro Vancouver: 604 660-2421 Issued also in multiple other language eds. Victoria: 250 387-6121 Issued also on the Internet. Toll-free: 1 800 663-7867 Imprint varies. E-mail: [email protected] ISSN 1493-8065 = British Columbia newcomers’ guide to resources and services Thank you 1. Human services - British Columbia. 2. Immigrants - TheBritish Columbia Newcomers’ Guide to Resources and Services for - British Columbia. I. British Columbia. Services would not be possible without the help of all Ministry Responsible for Multiculturalism and the individuals, agencies and government organizations Immigration. II. British Columbia. Ministry of who contributed to the guide. Community, Aboriginal and Women’s Services. III. British Columbia. Welcome BC. The 2012 Vernon Edition was made possible due to the efforts and support of Kevin Poole, Manager HV4013.B74 361.9711 C00-801748-4 of Economic Development, City of Vernon; Robert Miles, Planning Assistant, City of Vernon; Annette Sharkey, Executive Director, Social Planning Council for the North Okanagan. Cover photo: Steve Austin Photography & Design British Columbia Newcomers’ Guide to Resources and Services Vernon Edition 2014 Welcome to British Columbia! Every year we welcome more than 40,000 new immigrants to beautiful British Columbia, a place where newcomers from around the world are choosing to live, work and raise their families. In B.C., we are putting families first, and part of our job is to ensure that you feel at home and have access to the resources and services you need to thrive in our province. To help you, we are happy to offer you the 2014 British Columbia Newcomers’ Guide to Resources and Services. Previous editions of the Newcomers’ Guide have helped many new immigrants over the years, and I know it will help you and your family find the information and services you need so that you can confidently settle in your new home – British Columbia. Inside this guide you’ll find important information about topics such as housing, banking, health care, education, driving, employment and business, the legal system, government, citizenship and much more. Immigrants play an important role in British Columbia, and I welcome you to our province. I wish you well in your journey to settle and adapt to your new life. Thank you for choosing British Columbia as your new home. Honourable Shirley Bond Minister of Jobs, Tourism and Skills Training and Responsible for Labour On behalf of Vernon City Council, I would like to welcome you to our community. I believe you will find that Vernon is a pleasant, safe and exciting city to live and work. I have lived and worked as a family doctor in Vernon for over 20 years. I grew up in Saskatchewan, but my wife Betsy and I chose to raise our two children here in Vernon. Vernon is a diverse community, made up of people from all over the world. You will find that there are many support services for new residents, including business services, job finding services and programs for families. Our community is ready to help you transition into this new life. We offer a wide variety of housing types to choose from. Whether you are looking for an apartment in our vibrant city centre, a house with a view of the lake or something in between, you will find something that meets your needs in Vernon. We also have an excellent education system which includes post-secondary opportunities at the University of British Columbia Okanagan and Okanagan College. Health care in Vernon is easily accessed with your choice of doctors, and Vernon Jubilee Hospital is centrally located in town. Recreational activities include water-based sports, golf, cycling, hiking and mountain biking. In winter, Silver Star and Sovereign Lake Nordic Centre provide world class alpine and nordic skiing. Vernon also offers a wide range of cultural amenities, including the Vernon and District Performing Arts Centre, a new Regional Library and a number of destinations that show off our vibrant artistic community and our rich history. Very few places can offer our combination of climate, geography, education, lifestyle, multiculturalism, and business support services. I hope that you find it as great a place to live as I have. Sincerely, Rob Sawatzky Mayor TableTable of of Contents Contents Using the B.C. Newcomers’ Guide 1 Chapter 1: About British Columbia and Vernon 2 Chapter 2: The First Few Days 9 Chapter 3: Finding a Place to Live 25 Chapter 4: Money and Banking 36 Chapter 5: Health Care 42 Chapter 6: Education 50 Chapter 7: Help for Individuals and Families 60 Chapter 8: Cars and Driving 74 VI BRITISH COLUMBIA NEWcomERS’ GUIDE to REsourcES AND SERVICES Table of Contents Chapter 9: Employment and Business 85 Chapter 10: The Legal System 99 Chapter 11: Government and Citizenship 107 Chapter 12: Community, Culture and Sports 115 Chapter 13: Environment 122 Abbreviations and Acronyms 128 Index 129 Questionnaire 133 VII Welcome to British Columbia Welcome to British Columbia (B.C.). Many people have come to B.C. from all over the world. They have settled and made new lives here. Newcomers have been very important in B.C.’s history, growth, and development. Sky High Photography VIII BRITISH COLUMBIA NEWcomERS’ GUIDE to REsourcES AND SErvicES Using the B.C. Newcomers’ Guide Using the Newcomers’ Guide Videos B.C. Newcomers’ Guide TheBritish Columbia Newcomers’ Guide, Vernon Edition has information that will help you settle in B.C. in the first few months after you arrive. Each chapter provides information and the names of agencies and services to help you. Use the chapter headings, such as Finding a Place to Live, Health Care, and Employment and Business, to help you find the information you need. At the end of most chapters, there is a list of agencies where you can get help or more information. The index at the end of the guide will also help you find information. There are Newcomers’ Guide videos on the WelcomeBC website. These videos Some of the information – for example, names, have more information on some of the telephone numbers, and addresses – may have topics covered in this guide. The videos changed since this guide was published. are available in 11 different languages. All websites are in English. Some may also be To view the videos online, go to: in other languages. www.welcomebc.ca or scan the Please refer to the map of Metro Vancouver on Quick Response (QR) codes to view page 2 or the map of British Columbia at the them on your smartphone. Learn more back of this guide for the city, town, or region about QR codes below. names in English. Throughout the guide, you will see symbols like this one next to some topics. These are QR codes that you can scan with your smartphone using software such as ScanLife. When you scan a QR code, it will play the Newcomers’ Guide video for that topic on your smartphone. If you do not have a QR code reader on your smartphone, go to: www.getscanlife.com from your mobile browser to download the free application. Standard data usage rates apply. 1 Chapter 1: About British Columbia and Vernon • Major cities • Geography • Time zones • Climate • Industry • B.C.’s first people • Settlers • Where to go for information C B Picture Welcome to British Columbia (B.C.). Many countries in the world. For example, it is people have come to B.C. from all over the four times larger than Great Britain. world. They have settled and made new lives here. Newcomers have been very important B.C. is on the west coast of Canada, between in B.C.’s history, growth and development. the Rocky Mountains and the Pacific Ocean. It has many mountains, rivers, lakes, and Canada has about 34 million people.