BT TV user guide

B Welcome to BT TV

Over the next few pages you’ll find everything you need to get your BT TV service/box up and running.

Getting started Let’s get going Get the most out of your TV 2 Let’s set up your BT TV box. 4 How to use your remote and 7 You’ll be box-set binging in set up your parental controls no time, with our on-demand and payment PINs. players and up to 300 hours of recording space.

What your box lights mean Need some help? Accessibility 10 Understand the status 11 We’re here to help with any 12 Make BT TV even easier to of your BT TV box. questions you have about use with things like audio BT TV. description and subtitles.

1 Getting started

Before you set up your BT TV box, make sure your broadband is up and running. Once you’re connected to the internet, you can get started with these simple steps. Or if you prefer, watch our set-up video at bt.com/help/tvinstall 1 2 3 Plug in Get online Power up Plug your aerial and HDMI cables into Connect your hub to your BT TV box Plug your BT TV box into the nearest the right places (see the page opposite). using the Ethernet cable. socket on the wall. Depending on your TV, you might Press the power button on the top of need to use a specific HDMI port for the box to turn it on, and follow the Ultra HD. To get the best possible on-screen steps. (When asked, we picture quality, make sure to use the suggest you choose ‘Smart standby’ HDMI cable we sent you. for faster start-up). Visit bt.com/help/ultrahd for more.

2 Connect broadband first Make sure you’re connected to the internet before setting up your TV box.

Aerial cable 1 HDMI cable 3 Hub and TV box in different rooms? (not supplied) (connect to TV) If the Ethernet cable won’t reach, you can use Mini Connectors to connect your Hub and TV box. Visit bt.com/help/miniconnectors

Power

BT Hub

2 Ethernet cable

3 Your remote T V AV TV AV input Use this to switch On/off between your AV devices (like a games console).

Home Brings up the preview bar, BT Player on-demand programmes, A huge library of players, apps, recordings on-demand and settings. entertainment.

Pause Pause, rewind and fast Information forward whatever you’re For more information watching, including live TV. about a TV programme.

Search Search for content Record across all TV and Record a one-off on-demand players. programme or a whole series. Delete/Subtitle TV guide Delete a recording See what’s on TV and or turn subtitles on/off. radio for the next 7 days.

4 Use your BT TV remote to control everything

Use one remote instead of two. 1 Turn on your TV, then look up the 4 When your TV turns off, let go of TV brand codes four-digit code for your brand of TV and press it again – your TV (see the table on the right). Then should turn back on. Next try Vol , Goodmans 2037 Philips 3951 hold down and until the Vol . Hitachi 2424 Samsung 4483 blue light on the remote flashes JVC 2788 Sharp 4848 For some TV brands, you need to three times. LG 2992 Sony 4985 press instead of . So if it’s not Panasonic 3846 Toshiba 5523 2 When the flashing stops, enter your working, try this step again TV brand code. The blue light will but press . If your make of TV isn’t listed here, flash another three times. you can find a full list of brands and 5 If the volume control works, press codes at 3 Hold down until your TV turns . And that’s it! bt.com/help/remote off. The blue light will blink while it If it doesn’t work, start again from turns off. step 3.

5 Parental control and payment PINs

Take control over what your kids You can have the same PIN for both if stumble across (and rent!) by setting you like. up parental controls. If you forget your Payment PIN, About your PINs call us on 0800 111 4567 or go to There are two PINs: one for parental bt.com/help/tv controls and one for payments. Use your parental control PIN to control access to programmes with an age rating. The default PIN is 1234. You can change it at any time. Just go to Settings, then Change Parental Control PIN. If you forget your Parental Control PIN, you’ll need to reset the box. Go to bt.com/help/resettv Use your payment PIN to buy things on the BT Player.

6 Watching and recording TV

Your box comes with up to Watching your recordings 300 hours of recording space. Press and go to MyTV.

Press to record something you’re Highlight the programme you watching live (it’ll record from the want to watch and press or . time you press the button). Auto-deleting recordings Recording two programmes If your BT TV box is full of recordings, If you record two programmes at the it’ll automatically delete the oldest same time, you can’t then watch a third one you’ve watched. on live TV. Good news, though. You can save You can watch something else on an old recording from being deleted a streaming service like Netflix or automatically by locking it. Just NowTV, or a programme you’ve highlight the recording and press . already recorded. To unlock it, highlight it and Watching Live TV press again. You can find all of the Freeview channels from 001 to 250 and your BT subscribed channels from 300 to 550. To make it easier to find the channel you’re after, you can press to access the channels categories, when in the guide. 7 On-demand

There’s loads of on-demand content available within the ‘Players’ section. The BT Player is the place to go to watch, buy or rent the latest blockbuster movies and most talked about TV shows. Press and choose Players & Apps. To return to live TV at any time, press . With on-demand services you can watch what you like, whenever you like.

*Britbox Player coming soon

8 The BT TV app

Watch the latest episode of your BT Who can use the BT TV app? Recording on the move TV content (doesn’t include Freeview If you’ve gone out and forgotten If you’ve got BT TV, you’re in. content) wherever you are, using the to record something, all is not lost. Just download the app and log BT TV app. in with your BT ID and password. You can start a recording remotely You can start watching something on through the BT TV app. your TV, stop it, and pick up where you left off on your mobile or tablet. We call that our Continue Watching feature. Here’s what else you can do with the app: • Watch all your live BT TV subscription channels • Watch your BT TV shows via on-demand catch up • Download films and TV that you’ve bought to watch offline.

9 What your BT TV box lights mean

The lights on the front of your box show you what it’s doing.

Box status

Box in standby (Energy Saver) Box in standby (Always Ready) Box on

Box on, recording Box in Standby, recording (Energy Box in Standby, recording (Always Saver) Ready)

10 Need some help?

If you need any help, bt.com/help/tv is a good place to go. We’ve got loads of FAQs to help answer any common questions, and other tips with getting the most out of your service. Or you can chat with us online (any time between 7am and 11pm) at bt.com/chat You can speak to us on the phone too. Just call 0800 111 4567 anytime between 8am and 9pm (we’re usually less busy between 12pm and 6.30pm).

11 Accessibility tools

To review and change your Menus difficult to read? accessibility settings, press then Switch on the high-contrast select Settings and scroll down to colour scheme Accessibility and Language. If you find the menus difficult to read, Here’s a summary of what’s what. there’s a high-contrast colour scheme you can use instead. It has white text Turn on Subtitles, Audio Description on black and the menu options don’t (AD) and Sign Language blend in with the background. If the broadcaster provides these features, they’re available on live TV, Remove channel logos on-demand programmes and your You can stop these logos appearing recordings. On your remote, use in the Guide to make it easier to read. and AD to turn Subtitles and Audio Remove transparency Description on and off. You can change settings so that you Make your remote beep don’t see the ‘transparent’ when you press a button background image of a programme If you’re not sure if you’ve pressed a while you’re browsing the Guide. key or not, turn on Audio feedback so there’s a beep on the TV every time you press a key on the remote. Partially sighted and blind viewers might find it makes navigation easier.

12 Using Zoom How to zoom when you’re using Using your keyboard as a remote The button has two functions: the Guide You can use a UK USB keyboard to one for the main menu and one for Press . When you can see the interact with your BT TV box, either the Guide (where you find live TV listings, press to make the alongside the remote or instead of it. TV channels). text bigger (you’ll be able to use the There’s a USB connection on the back options on the screen as usual). Press left-hand side of the box. How to zoom when using the again and you can use the arrow main menu • This option supports USB keyboards. buttons to move around the screen. If you’re finding it difficult to read • Certain keys imitate the buttons Press again to return the text to its some of the text while you’re in the on the remote. original size. main menu or sub-menus (such as • You can use the standard alphabet Settings), you can use Zoom to make Grid 3 Software keys to enter text. it bigger. Software available for Windows PC’s • The ‘1’ key also cycles through and tablets. You can use it to control punctuation. For example: press to bring up your your BT TV box without a remote or • The keyboard number keys work main menu, then press to make keyboard. It allows you to control in just the same way as the number the text bigger (you’ll be able to use with touch, switch, eye gaze and keys on the remote. the options on the screen as usual). pointing devices. Press again and you can use the Your BT TV box supports a number of arrow buttons to move around the You can find out more about this keyboard layouts including Jumbo, screen. Press to be able to use the at btplc.com/inclusion/bttv Clevy, and multimedia. Read more options again. Press for the third and thinksmartbox.com about this and print out keyboard time to go back to the normal view. overlays at btplc.com/inclusion/bttv

13 Safety and legal information

Your BT TV box (Model DTR-T4000) from BT is Cleaning Do not place incandescent objects such as candles manufactured to comply with international safety Always unplug your BT TV box (Model DTR-T4000) on or near the appliance and the power supply standards. Please read the following instructions from the wall socket before cleaning. adaptor. carefully before installing and using it. Keep these Warning instructions safe for future reference. Clean the appliance and the mains power supply adaptor only with a soft dry cloth. If your box or power adaptor appears damaged, Power supply unit (adaptor) Don’t use cleaning fluids or solvents. Dust it with a stop using it immediately. If it is safe to do so, switch To avoid risk of electric shock or fire, you must only soft damp cloth. Always unplug your TV box from the off and disconnect from the electrical socket, then use the power supply adaptor provided. wall socket before cleaning. contact BT on 0800 111 4567. Connect the appliance to the mains following the Ventilation It’s important to avoid damaging the power cord information on the label of the appliance and on the – Always unplug the power cord by holding the plug power supply adaptor. Place your TV box (Model DTR-T4000) somewhere that’s well ventilated. (not the cord) Never connect your appliance to a socket that Don’t cover it or keep it in a confined space (like a – Only use the power adaptor provided with your TV has come loose or is damaged or defective (risk of box. Don’t change the power cord or plug electrical shock and fire). cupboard) or stack other electronic equipment on top of it or below it. – Don’t bend or twist the power cord Children and pets Do not cover it and ensure that vents are not blocked. – Keep the power cord away from heat sources (like a Make sure that the power supply adaptor and the radiator) so the plastic cover doesn’t get damaged remote control are out of reach of children or pets. Environment – Ensure you have easy access to the mains plug at Batteries Install the appliance and the power supply adaptor indoors, in a dry, well aired place. all times. As a precaution, in case of danger, the The batteries must not be exposed to excessive heat mains plug of the power supply adaptor acts as a such as the sun, a fire or similar sources. Your BT TV box (Model DTR-T4000) is for indoor use disconnect device for the 230 V supply only, in the UK, at room temperatures of 0 – 45°C It is required to replace the primary (non- and between 20 % RH and 90 % RH ambient – Keep cables out of young children’s reach. rechargeable) batteries supplied only with strictly relative humidity. To avoid electrical shock and risk of fire equivalent types (voltage, chemistry, size). Protect the TV box and power supply adaptor from Don’t open the main body of your BT TV box (Model Liquid moisture and dust. DTR-T4000) or power adapter. Keep all liquids at a safe distance from your TV box Don’t put your BT TV box (Model DTR-T4000) or the Don’t insert metal or flammable objects into it. and power adaptor. power supply adaptor on soft furnishings, carpets, Don’t touch the power plug or power adaptor with Keep them away from damp areas and sources delicate surfaces including antique or veneered wet hands. of water. wood or temperature sensitive surfaces to avoid Unplug it from the electrical socket before Don’t put anything filled with liquid on top of it (like a alteration of colour or cause damage to the surface. connecting (or disconnecting) any cables. vase of flowers). Position your BT TV box (Model DTR-T4000) and Never squash the power cable by placing objects on If liquid does enter the TV box, unplug it immediately all parts, including power supply adaptor away from top of it, walking or wheeling something over it. heat and sun (e.g. away from radiators, windows sill from the mains taking all necessary precautions to Plugging the power supply adaptor incorrectly may avoid getting an electric shock and contact BT on or other electrical equipment which can get hot) and ensure to always avoid extreme temperatures. cause intermittent disconnection and may cause a 0800 111 4567. risk of fire or electric shock.

14 The coaxial connector “Aerial In” of this BT TV box Radio Equipment Directive Guarantee conditions (Model DTR-T4000) is intended to be connected Declaration of Conformity Only defects that occur during the guarantee period either to an indoor antenna or antenna socket that British Telecommunications Plc declares that are covered. Keep hold of your proof of purchase; is fully galvanically isolated (core and shielding) to the radio equipment type BT TV Box [Model you’ll need it to claim under the guarantee. at least 1.5 kV ~, or an antenna, or an antenna outlet, DTR-T4000] complies with Directive 2014/53/ You must return the equipment to BT or our agents whose shield of the coaxial cable is imperatively EU. You’ll find the full text of the EU Declaration of as instructed. earthed, in accordance with 6.2 (g) and 6.2 (l) of IEC/ Conformity at bt.com/tvboxinfo EN 60728-11 standard concerning the safety of cable Faults or damage aren’t covered if they’re caused distribution networks, and in accordance with the BT TV Box Power Consumption and Power by accidents, misuse, fair wear and tear, neglect, national installation rules. Supply Information tampering with the equipment, or any attempt at Information can be found at bt.com/tvboxinfo adjustment or repair other than by a BT approved The Ethernet port is intended to be connected to agent. These conditions don’t affect your indoor cable circuits that are exclusively located Other information statutory rights. within the building where the appliance is installed YouView and are not earthed to a different earthing network. Within the 12-month guarantee period If you have YouView is subject to terms of use, suitable problems using your TV box, don’t return it before Avoid violent mechanical shocks. Do not use the broadband speed, TV aerial and coverage. See you’ve spoken to us on 0800 111 4567. If we find it’s appliance if it is damaged. www.youview.com. Software contained in this faulty, we’ll tell you how to replace it. If there is any suspicious noise coming from the mains device is licensed on a limited basis. All other rights Outside the 12-month guarantee period If you have socket or mains power supply adaptor or cord, unplug are reserved. YouView and the YouView logo are a problem using your TV box outside the guarantee the power supply adaptor from the mains socket with trademarks of YouView TV Limited and are used period, call us on 0800 111 4567 for technical support. all necessary precautions to avoid getting an electric under licence. © YouView TV Limited 2010–2020. shock and contact BT on 0800 111 4567. All logos and content images are trademarks and/or Recycling your TV box To avoid damaging your TV box copyright of their respective owners. Images are for If you have a BT TV box that you don’t need, you can illustration only and may differ on screen. Content is return it for recycling, and we’ll pay the postage. If your BT TV box (Model DTR-T4000) isn’t working subject to availability. Follow the instructions on the return postage leaflet properly, stop using it to avoid causing serious that’s inside the pack your TV box came in. damage and contact BT on 0800 111 4567. Opensource software If you don’t have it anymore, call us on 0800 800 150 Unplug it from the mains socket if there’s Your TV box uses open source software. Information can be found at bt.com/tvboxinfo and we’ll send you a pre-paid postage bag. Sorry, we a thunderstorm. can only accept BT equipment for recycling. Warranty Only hand-tighten connectors do not use any tools. Recycling electronic equipment You are likely to damage the connectors if you We guarantee your TV box for 12 months from the tighten them too hard. date you bought it. Subject to the terms listed below, The TV box, remote control and mini the guarantee covers the replacement of the TV box connectors (powerline adaptors) are all classed When connecting a USB peripheral device, respect as electrical or electronic equipment under the the way of insertion and never use force. or any of its components (other than batteries) if we find any are faulty, below standard, not put together Waste Electrical and Electronic Equipment (WEEE) To avoid damaging the hard disk drive well, or put together using unsuitable materials. Directive (2002/96/EU). All this equipment should be recycled responsibly to be kinder to the planet. Don’t move your BT TV box (Model DTR-T4000) or Replacement is at our discretion. If your TV box is suddenly turn the power off while the hard disk drive DO NOT put them in your normal rubbish bin. Take over 28 days old from the date you bought it, we may them to your local recycling centre for safe disposal. is running. We won’t be liable for any corruption of replace it with a refurbished or repaired product. data on the hard disk drive caused by carelessness Remember, batteries need to be disposed of responsibly too. or misuse. 15 Available in other formats including Braille, large print and audio CD. Please go to bt.com/mediatypes or call 0800 800 150.

Offices worldwide © British Telecommunications plc 2020. We’re registered in England at 81 Newgate Street, London, EC1A 7AJ, UK [company number 1800000). See our terms and conditions at bt.com/terms Item code 097746 | V4 | April 2020 20000-00891 MANUAL/DTRT4000(0-00891)/500GB/300GB A