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Local and National Mental Health Services
For more information on the Mental Health Development Service and to download mental health resources, please visit:
www.scvs.org.uk/mhds
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HELPLINES ORGANISATION HOW TO ACCESS C.A.L.L. - Emotional support and information on 0800 132 737 or text ‘help’ with Mental Health and related matters. your question to 81066 /
www.callhelpline.org.uk CALM – National helpline and campaign for 0800 58 58 58 men’s mental health. www.thecalmzone.net/ DAN 24/7 – New 24/7 Alcohol and drugs 0808 808 2234 or text DAN to helpline for Wales. 81066
www.dan247.org.uk FRANK – 24 hour friendly, confidential drugs 0300 123 6600 advice. Text: 82111
www.talktofrank.com GP Out of Hours Service – If a GP is required 0330 123 9180 6:30pm – 8:00am, Monday to Friday. Also available on weekends and Bank Holidays. LGBT Cymru Helpline – free, confidential service 0800 840 2069 (between 7pm – offering support, information and counselling to 9pm Mondays and Wednesdays) the lesbian, gay, bisexual and transgender community. www.lgbtcymruhelpline.org.uk MEIC - helpline service for children and young 080880 23456 people up to the age of 25 in Wales offering advocacy, information and advice. Text: 84001 (free of charge)
Chat to someone online at: www.meiccymru.org Mind Infoline - provides information on a range 0300 123 3393 or text 86463 of topics including types of mental distress, where to get help, drug and alternative [email protected] treatments and advocacy. NHS Direct – Advice, information and 0845 46 47 / reassurance regarding a range of health issues. www.nhsdirect.wales.nhs.uk Nightline – mental health support for students, 0800 0131322
2 run by students. Wednesdays and Sunday nights between 8pm - 8am Samaritans – Emotional support for those Local: (01792) 655999 experiencing feelings of distress or despair, including those which could lead to suicide. National: 08457 90 90 90 Text: 07725 90 90 90 (UK)
[email protected] Sane - provides emotional support and 0845 767 8000 (6pm-11pm) information to anyone affected by mental www.sane.org.uk illness. UK-Sobs – aims to break the isolation of those 0300 111 5065 (9am to 9pm bereaved by the suicide of a close relative or every day) friend. www.uk-sobs.org.uk Wellbeing Through Work – confidential service 0845 601 7556 (between 9am – to help maintain your health & wellbeing at 5pm Monday – Friday) home and work. www.wellbeingthroughwork.org The All Wales Domestic Abuse and Sexual 0808 80 10 800 Violence Helpline - a 24 hour confidential, freephone support and information service for www.allwaleshelpline.org.uk anyone experiencing domestic or sexual abuse or wanting more information on available support services. MENTAL HEALTH SUPPORT AND SUPPORT GROUPS ORGANISATION HOW TO ACCESS Advocacy Support Cymru - Specialising in 029 2054 0444 providing confidential and independent advocacy support for people dealing with a www.ascymru.org.uk range of mental health issues. [email protected] Bipolar UK – Bipolar UK is the national charity (01633) 244244 dedicated to supporting individuals affected by bipolar. [email protected]
www.bipolaruk.org.uk Cefn Coed Hospital - A psychiatric hospital in (01792) 561155 Swansea, Wales. The hospital is run by
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Abertawe Bro Morgannwg University Health Board. Connect Project – offers a weekly programme (01792) 465383 of informal workshops, social activities and or member interest group events for adults (18- (01792) 646071 64) experiencing mental health difficulties. All enquiries welcome Cwmbwrla Day Services - part of services (01792) 652101 provided by the City and County of Swansea Social Services Department. A wide range of [email protected] activities and facilities are offered for people with mental health problems. *Needs referral from CMHT Hafal – helps people with serious mental illness (01792) 466990 and their families to work towards recovery. Services are underpinned by Hafal’s Recovery [email protected] Programme which empowers clients and families to take control of their lives and achieve recovery. Living Life Well Programme – Runs open access Phone or text: 07967612246 stress control courses across Swansea, Neath Port Talbot and Bridgend. [email protected] Mental Health and Wellbeing Volunteering (01792) 516462 or (01792) 516609 Project – Based at Cefn Coed Hospital, the project trains and supports volunteers to offer [email protected] social support for individuals experiencing Mental Health problems (though a variety of opportunities) both in hospital (Cefn Coed and Ward F, Baglan) and also the community. *Clients need to be referred by a health key- worker. Patients Council, The – improve the quality of (01792) 516627 life for mental health patients by supporting them to have a voice, signposting, and representing service users at meetings. Service Network of User Groups (SNUG) An (01792) 516627 organisation working with service users in the community. Swansea Mind – provides an open door Peer (01792) 642999
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Support Centre where anyone can come for information, a chat and to meet other people. A [email protected] risk assessment and needs assessment are required for every attendee. Self Help Support www.swanseamind.org.uk Groups include - Managing Anger, Anxiety & Depression, OCD, hearing Voices and Women Only. Please see website for more details. Transcend – Provides one-to-one peer (01792) 543637 mentoring support to individuals experiencing mental health difficulties. Anyone can refer to [email protected] the scheme. Also provides free Mental Health Awareness and Recovery training in the Swansea area. GENERAL MENTAL HEALTH INFORMATION ORGANISATION HOW TO ACCESS B-Eat - charity for people with eating disorders Adults: 0845 6341414 and their families. There are separate [email protected] confidential help lines – one for adults and one for young people under 25. Under 25s can also Under 25s: 08456 347650 text or chat online to a member of the youth [email protected] team. www.b-eat.co.uk BPD world – information and advice for people www.bpdworld.org with Borderline Personality Disorders. Harmless – a user led organisation that www.harmless.org.uk/ provides a range of services about self harm including support, information, training and consultancy to people who self harm, their friends and families and professionals. International Association for Suicide Prevention http://www.iasp.info/ – Provides information about suicide prevention, etc. Journeys – Assists people experiencing 029 2069 2891 depression by providing information, raising awareness, etc. [email protected] Mental Health Development Officer – Facilitates (01792) 544021 Mental Health Forum and provides information on strategies and services in Mental Health. [email protected] Royal College of Psychiatrists – information www.rcpsych.ac.uk
5 leaflets (in various languages) regarding a range of mental health diagnoses and related issues. COUNSELLING ORGANISATION HOW TO ACCESS Amani Project, The – A therapeutic project for (01792) 470298 refugee and asylum seeking women. The project aims to give women a greater sense of g.james@africancommunitycentr well-being and control in their lives and is e.org.uk better able to access support and services. The Amani project provides weekly one2one trauma katie.ruddy@africancommunityce based counselling, group counselling, general ntre.org.uk individual support and therapeutic art activities. Cancer Information and Support Services (CISS) (01792) 655025 - CISS offer free, confidential, person centred and integrative counselling and CBT for anyone [email protected] affected by cancer including patients, carers, family and friends. CISS can also provide home www.cancerinformation.org.uk and hospital visits and information on cancer. Cruse Bereavement Care, Morgannwg – 0844 477 9400 Provides face to face support and information to the bereaved and their families. This service Local office: (01792) 462845 is for adults and children. [email protected]
www.crusebereavementcare.org.u k
[email protected] Down to Earth Project – Counselling and 01792 232 439 psychotherapy are provided on a one to one basis. Creating a safe and welcoming space for 07979 857 553 individuals to explore whatever challenging issues they may face, and discovering more [email protected] positive ways to encounter their life. *Please note: there is a charge for this service. Info Nation - Free access to computers and the (01792) 484010 internet, sexual health services, legal rights advice, information, support and advice on 07930 328607 drugs and alcohol, counselling, advice and support on education, employment and training [email protected]
6 options, support for young people affected by domestic or dating abuse, and many more opportunities for young people. Kids Cancer Charity - Kids Cancer Charity is a (01792) 480500 registered charity that offers free play therapy, counselling and bereavement groups for [email protected] children aged 3-19 years who have cancer g themselves, have a sibling or close relative with cancer or have been bereaved by cancer. www.kidscancercharity.co.uk LGBT Cymru Helpline - LGBT Cymru offers 0800 8402069 counselling and advice one to one, or via email, (Helpline open Mondays and telephone and instant messenger to lesbian, Wednesdays between 7pm-9pm) gay, bisexual or transgender individuals and their families and friends. Local Office: (01792) 828057
www.lgbtcymruhelpline.org.uk New Pathways - New Pathways offer (01685) 379310 counselling for any adult that has suffered abuse, sexual assault or rape if aged 18 years or [email protected] over. We offer up to 18 sessions of 1:1 counselling. Children aged 3 - 18 years are also www.newpathways.org.uk able to access counselling for support with sexual abuse or assault in addition to any other issue. New Pathways also provide a SARC (Sexual Assault Referral Centre) and an ISVA (Independent Sexual Violence Advocate) service. New Pathways also run a Parents of Abused Children peer support group every Friday 12:30pm-2:30pm in our head office in Merthyr. Relate Cymru - is an all-Wales charity which 0300 003 2340 offers relationship counselling and support to couples, individuals, young people and families. Local Office: (01792) 480088 *Please note: there is a charge for this service. www.relate.org.uk SANDS Cymru - SANDS Cymru offers free (01792) 472002
7 person centred therapy and CBT to individuals over 18 years old with substance misuse issues. [email protected] SANDS Cymru also offer crisis support and interventions from ‘drop-in’ sessions. www.sandscymru.org Swansea Carers Centre – provide a range of (01792) 653344 support services and advice and guidance including benefit advice, counselling service, [email protected]. training, stress control, advocacy and uk volunteering opportunities to all carer’s in Swansea. www.swanseacarerscentre.org.uk Swansea Women’s Aid - Swansea Women’s Aid (01792) 644683 is a registered charity that offers person centred counselling to women aged 18 or over, [email protected] in Swansea, that have experienced or are experiencing domestic abuse. www.swanseawomensaid.com Private counselling - If you would like to explore accessing help privately you should ensure that the professional you see is experienced and qualified. This means that they will be a member of a recognised professional body. These bodies hold registers of approved practitioners who are governed by an ethical code and robust conduct and complaints procedures. An example of this is the British Association for Counselling and Psychotherapy (BACP). The BACP provides online search facility for accredited counsellors and psychotherapists in the UK. 0870 443 5252 www.bacp.co.uk SUPPORT FOR CARERS/FAMILY MEMBERS ORGANISATION HOW TO ACCESS Ethnic Youth Support Team (EYST) – An award (01792) 466980 winning youth organisation providing a targeted, culturally sensitive and holistic [email protected] support to ethnic minority young people, their families and carers and adult's to enable them www.eyst.org.uk to reach their full potential across Wales. The project provides advice and support in benefits, housing, education, employment as well as several other culturally sensitive issues. A Dedicated volunteering project is in place offering people from all backgrounds an opportunity to share their experiences and gain new skills. Specialist advice and guidance
8 project is also set up to support asylum seekers and refugees. Families and Friends of Prisoners (FFOPS) – (01792) 458645 provide support to people that have a loved one in prison. www.ffops.org.uk
[email protected] Relate Cymru - is an all-Wales charity which 0300 003 2340 offers relationship counselling and support to couples, individuals, young people and families. www.relate.org.uk *Please note: there is a charge for this service. Local Office: (01792) 480088 SANDS Cymru – run a Thursday evening carer (01792) 472002 support session between 6.30-9.00pm. It is an informal session for those caring for someone with a substance misuse problem and people can just drop in. Swansea Carers Centre – provide a range of (01792) 653344 support services and advice and guidance including benefit advice, counselling service, [email protected]. training, stress control, advocacy and uk volunteering opportunities to all carer’s in Swansea. www.swanseacarerscentre.org.uk SELF-HELP MATERIALS ORGANISATION HOW TO ACCESS Book Prescription Wales – healthcare www.nhsdirect.wales.nhs.uk professionals including GPs can ‘prescribe’ from (search ‘book prescription Wales’ a list of recommended self-help books for a and select on ‘booklist’ link) range of mental health difficulties (though not including Bipolar or Personality disorder or Psychosis), which the individual can then borrow from their local library. The list of books is available online and can be obtained from local libraries for those that do not wish to be referred. Centre for Clinical Interventions - includes www.cci.health.wa.gov.au (select information sheets and a series of ‘modules’ to on ‘workbooks’) work through to address problems from procrastination, to perfectionism, to panic
9 attacks, also bipolar disorder, depression and self-esteem. Glasgow Steps - a range of self-help booklets www.glasgowsteps.com (in for a range of stress related problems (including particular, select ‘downloads’ at self-esteem, relaxation, medication use, top right of page and then phobias, agoraphobia, medication use, having a ‘booklets’) baby). Written in a reading age of 9 to ensure simple language. Mental Health Foundation – contains a range www.mentalhealth.org.uk/informa of self-help ‘podcasts’ (mp3 audio files) on tion/wellbeing-podcasts stress, wellbeing, positive thinking, relaxation, nutrition and general mental health. Northumberland, Tyne and Wear NHS – self- www.ntw.nhs.uk (select ‘start a help booklets covering areas such as anger, search’ followed by ‘self-help anxiety, depression, OCD, hearing voices, sleep, leaflets’ or ‘health information in self-harm, social anxiety, substance misuse and other languages’) eating disorders. Scottish Recovery Network – includes videos www.scottishrecovery.net and stories about recovery, and other resources about recovery. Self Help Guides, ABMU - a series of online self- http://www.selfhelpguides.ntw.nh help guides and resources designed to offer s.uk/abmu information and advice on a wide range of subjects, including social anxiety, dealing with bereavement and alcohol dependency. Self Injury Support – information and self-help www.selfinjurysupport.org.uk / materials for women who self-harm, available in (select ‘about self-injury’ and then several languages. ‘leaflets’) Women’s Aid – information, advice, discussion www.womensaid.org.uk (select forums, access to local services and self-help for ‘free resources for self-help victims of domestic violence. leaflets) SUPPORT WITH FINANCIAL ISSUES AND BENEFITS ORGANISATION HOW TO ACCESS Age Cymru Swansea Bay - Free service to guide (01792) 648866 you through the benefits system. Offers a full entitlement check and help with form filling for enquiries@agecymruswanseabay. those aged 65+. For those aged 50-64 offers org.uk advice on benefits and how to apply. Welfare benefit appeals service also available for www.agecymruswanseabay.org.uk
10 anyone aged 50 and over who has been turned down for benefits. Citizens Advice Bureau - provides free, 03444 77 20 20 independent and confidential advice on legal and financial issues. www.citizensadvice.org.uk Community Legal Advice (includes Housing 0845 345 4345 Duty Scheme) - Legal advice on a wide range of issues for those on benefits or a low income. www.communitylegaladvice.org.u The Housing Duty Scheme gives free advice by k phone or at around 100 courts across England and Wales if you are in danger of eviction or repossession. Consumer Credit Counselling Service (CCCS) - As 0800 138 1111 well as a full debt help service, CCCS provides extra support to vulnerable people (including www.cccs.co.uk those with mental health issues), eg, help completing forms or with benefits checks. Money Made Clear – Financial Service Authority 0300 500 5000 website, with just the facts about financial services, rights, etc. www.moneymadeclear.org.uk Swansea Carers Centre – provide a range of (01792) 653344 support services and advice and guidance including benefit advice, counselling service, [email protected]. training, stress control, advocacy and uk volunteering opportunities to all carer’s in Swansea. www.swanseacarerscentre.org.uk Tax Aid - A charity giving free advice for people 0345 120 3779 on low incomes about issues such as tax debt or self-employment. HMRC must make reasonable adjustments for taxpayers with mental health www.taxaid.org.uk problems – TaxAid can help with this. SUPPORT WITH HOUSING, TENANCY SUPPORT, AND HOMELESSNESS ORGANISATION HOW TO ACCESS Age Cymru Swansea Bay – Free advice and 01792 64 88 66 support to apply for social housing for people aged 50 and over. [email protected] rg.uk
www.agecymruswanseabay.org.uk
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Big Issue – Based in YMCA Swansea, the Big (01792) 410222 Issue provides information and support to people who are homeless, or those in financial crisis on issues such as housing, health, benefits and resettlement. There is also the opportunity to sell the Big Issue magazine, providing homeless individuals with a legitimate income. British Red Cross Swansea Supporting People 0844 871 8000 Programme – provides ‘Floating Tenancy Support’ to older people, refugees, and patients Local Office: (01792) 784915 being discharged from hospital. Caer Las - can offer support in housing and (01792) 646071 preventing homelessness, personal development and advice and advocacy. Esgyn – Intensive support and housing services (01792) 798656 for people with complex mental health problems across Swansea, Neath Port Talbot www.esgyn.org.uk and Bridgend. Includes 24/7 supported housing and tenancy support, specialist support and housing for older people within extra-care housing. A wide range of floating support services (provided 7 days a week) is available, domiciliary care services including personal care, palliative care, and support with dementia. Intensive support, rehabilitation, and housing for substance misusers and those that have an acquired brain injury. Respite care /support is also available and all support provided varies in intensity with a flexibility that allows the organisation to respond to presenting need; this can include support 7 days a week, 365 days a year. The organisation also operates a two-tier support worker/manager on-call service, which provides telephone response on-call support across all schemes. Family Housing Association – WISH Project - Referrals made through care provides a wide range of supported housing to coordinator people with mental illness in both Swansea and
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Neath and Port Talbot. Accommodation includes 24/7 hour hostels, women only accommodation, temporary and long-term shared housing and self-contained flats. Most accommodation has staff available 7 days a week with some houses having 24/7 staffing. If staff are not on site they provide a peripatetic service on an appointment basis. A domiciliary care service to people with mental illness living in their own homes in the Swansea area is also provided. The service is registered with the City and County of Swansea and Neath Port Talbot Borough Council as an approved support provided and with Care and Social Services Inspectorate Wales as a domiciliary care agency. Gofal - provides tenancy support to adults who (01792) 763350 are experiencing mental health problems that impact on their ability to maintain their tenancy. We deliver 1:1 support in the community and work with service users to develop the skills & confidence that enable them to work towards recovery and be able to participate fully in the community. Please ring us for more information. *Needs referral through tenancy support unit Housing Options - Housing Options is the (01792) 533100 Council's Housing Advice Service. Wallich – Homelessness charity for Wales. (01792) 648031 Shelter Cymru – Provides housing support, information and advice. (01792) 469400 Swansea Young Single Homeless Project (01792) 537530 (SYSHP) - works with 16-25 year olds who need to find and maintain tenancies in Swansea. We [email protected] help young people: Find and keep a home, develop their confidence, skills and www.syshp.org.uk opportunities, prevent homelessness and improve their physical and emotional well- being. Services range from emergency
13 accommodation, specialist temporary accommodation, tenancy support, advocacy and engagement activities.
Women’s Aid - Emergency supported housing (01792) 644683 accommodation for women and children fleeing domestic abuse. 0808 8010800 INFORMATION ON INDIVIDUAL RIGHTS AND ADVOCACY ORGANISATION HOW TO ACCESS Advocacy Support Cymru - Specialising in 029 2054 0444 providing confidential and independent advocacy support for people dealing with a www.ascymru.org.uk range of mental health issues. [email protected] Age Cymru Swansea Bay- Safeguarding Older (01792) 648866 People Regional Independent Advocacy Project – Free independent information, enquiries@agecymruswanseabay. representation and advocacy support for org.uk individuals over the age of 50 who may be facing critical or life changing decisions. www.agecymruswanseabay.org.u k Community Health Council – offers advice and (01639) 892271 support to individuals who wish to make a complaint against local NHS services. [email protected] Mind Legal Advice Service- provide legal 0300 466 6463 information and general advice on mental health related law covering mental health, [email protected] mental capacity, community care, human rights and discrimination/equality related to mental health issues. Rethink – mental health charity for people with www.rethink.org.uk severe mental illness (English equivalent of Hafal) Website Includes information and guidance on the Disability Discrimination, Human Rights and Mental Health Acts. Swansea Bay Racial Equality Council cover (01792) 457035 Education, Employment Race Awareness, Housing, Health, Social Services, Community www.sbrec.org.uk Development, The Criminal Justice System,
14 advocacy and the way in which goods and services are provided to the public. SNAP Cymru - Staff and volunteers work with Helpline: 0845 1203730 families and professionals, supporting children and young people to participate in planning and [email protected] decision making which affects them, advocating where appropriate, and raising awareness of issues related to Special Educational Needs, Disability and other barriers to inclusion. Swansea Association for Independent Living (01792) 511343 (SAIL) CIC – Provide information and advice to disabled people in Swansea and surrounding www.sail-swansea.org.uk area on all aspects of independent living. [email protected] Swansea Carers Centre – provide a range of (01792) 653344 support services and advice and guidance including benefit advice, counselling service, [email protected]. training, stress control, advocacy and uk volunteering opportunities to all carer’s in Swansea. SUBSTANCE MISUSE AND ADDICTIONS ORGANISATION HOW TO ACCESS AADAS – provide a first point of contact for (01792) 479769 substance misuse services in Swansea including assessment and referral to appropriate services. SANDS CYMRU - provides practical help (01792) 472002 including needle exchange, information, training and education about drug use. Also [email protected] provide advice, support and guidance around benefits, housing, health, etc, for all drug users. Undertakes specialist substance misuse assessments and provides a range of one to one help and group activities. Referrals are taken from any service although most people self- refer. Specialist service available for children and young people affected by substance Misuse: THE PLACE. WCADA - provides a comprehensive range of (01792) 472519 recovery interventions for individuals, families
15 and carers of all ages affected by alcohol, drugs (01792) 646421 and gambling problems. Advice, prevention/awareness education, needle [email protected] exchange, harm minimisation and abstinence (12-Step Minnesota Model), together with our [email protected] Coastal DOMINO diversionary activities and Peer Mentoring education and training services provide the support needed to address these problems and help all people who access our services achieve their potential. BLACK, MINORITY AND ETHNIC COMMUNITIES ORGANISATION HOW TO ACCESS African Community Centre - welcomes all (01792) 470298 people, especially Africans born in Africa or in the diaspora (e.g. African Caribbean, British [email protected] African etc.) who are currently resident in .uk Wales. They aim to provide support to enable g.james@africancommunitycentre individuals to better settle into the local .org.uk community. Includes the Amani Project – Helping refugee and asylum seeking women katie.ruddy@africancommunityce have a greater sense of well-being and control ntre.org.uk in their lives by providing counselling, creative groups and individual support. Black Association of Women Step Out (01792) 642003 (BAWSO) - service to Black and Minority Ethnic women and children, made homeless through a threat of domestic violence or fleeing domestic violence in Wales. British Red Cross - provides ‘Floating Tenancy (01792) 784915 Support’, refugees. City of Sanctuary - City of Sanctuary is a [email protected] movement to build a culture of hospitality for people seeking sanctuary in the UK. 07496 172895 07496 172898 07496 172896 Ethnic Youth Support Team (EYST) – An award (01792) 466980 winning youth organisation providing a targeted, culturally sensitive and holistic [email protected] support to ethnic minority young people, their
16 families and carers and adult's to enable them www.eyst.org.uk to reach their full potential across Wales. The project provides advice and support in benefits, housing, education, employment as well as several other culturally sensitive issues. A Dedicated volunteering project is in place offering people from all backgrounds an opportunity to share their experiences and gain new skills. Specialist advice and guidance project is also set up to support asylum seekers and refugees. Swansea Bay Racial Equality Council cover (01792) 457035 Education, Employment Race Awareness, Housing, Health, Social Services, Community www.sbrec.org.uk Development, The Criminal Justice System, and the way in which goods and services are provided to the public. Welsh Refugee Council - runs specialist teams 029 2048 9800 that give asylum seekers and refugees advice and guidance on the asylum system, legal, Out of office hours: 0789 66 900 health and housing problems. Children who 70 have arrived without their parents have a specialist advice worker. People with the right to work can get advice on job-hunting. EMPLOYMENT/LEARNING RELATED ORGANISATION HOW TO ACCESS Advisory, Conciliation and Arbitration Service 0300 123 1100 (ACAS) – Free service that helps to resolve disputes between employers and their www.acas.org.uk employees. Down to Earth Project – Vocational, practical Course enquiries: 01792 391303 and accredited skills training provided through courses and volunteer placements. [email protected] Opportunities focus on construction, gardening and land management. Volunteer enquiries: 01792 391303
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Employment Team at Cwmbwrla – Services (01792) 652101 range from initial vocational assessments, benefits advice, training, educational courses, placements, voluntary work, and work tasters, through to full time, permanent employment. The Equality and Human Rights Commission – 0845 604 8810 Free initial advice on discrimination cases. www.equalityhumanrights.com Wellbeing Through Work – confidential service 0845 601 7556 (between 9am – to help maintain your health & wellbeing at 5pm Monday – Friday) home and work. www.wellbeingthroughwork.org SOCIAL CARE AND SUPPORT ORGANISATION HOW TO ACCESS Action on Elder Abuse – Advice and 0808 808 8141 information on abuse of older people. Age Cymru Swansea Bay – General information (01792) 648866 and advice, Housing advice, Welfare benefits advice, Welfare benefits appeals, Home from enquiries@agecymruswanseabay. hospital service, Befriending, Handyperson org.uk service, Digital support and Regional Independent Advocacy for individuals over the www.agecymruswanseabay.org.u age of 50. Homecare Plus services include; k personal care, shopping, cleaning, meal preparation, mobile hairdressing, gardening, home improvements, digital support and a companion service. Community Mental Health Teams – provide CMHT 1: (01792) 517800 assessment and care coordination, and provide advice, signposting, etc to individuals, families, CMHT2: (01792) 517853 carers or organisations. CMHT 1: Swansea West CMHT 3: (01792) 545780 CMHT 2: Swansea Central CMHT 3: Swansea North www.swansea.gov.uk Protection of Vulnerable Adults (POVA) Team 01792 636854 – for reporting abuse or advice around POVA issues. [email protected]. uk Social Services Emergency Duty Team (Nights (01792) 775501 and Weekends).
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Involve Volunteering Project – Involve provides (01792) 457299 volunteer befrienders who offer low level social and emotional support to children, young [email protected] people, adults and families, living in City and County of Swansea. The referral criteria is different for each scheme within Involve. SUPPORT FOR CHILDREN AND YOUNG PEOPLE ORGANISATION HOW TO ACCESS Action for Children – Swansea Young Families (01792) 294006 Scheme – has 3 projects which provide advice and support to young parents aged 14 -25 www.actionforchildren.org.uk through Tenancy Support, Group and Crèche; and through the Little Steps Big Steps Team. For further information and please contact the project. Childline – Provides emotional support and 0800 1111 advice to children regarding a massive range of issues. Ethnic Youth Support Team (EYST) – An award (01792) 466980 winning youth organisation providing a targeted, culturally sensitive and holistic [email protected] support to ethnic minority young people, their families and carers and adult's to enable them www.eyst.org.uk to reach their full potential across Wales. The project provides advice and support in benefits, housing, education, employment as well as several other culturally sensitive issues. A dedicated volunteering project is in place offering people from all backgrounds an opportunity to share their experiences and gain new skills. Specialist advice and guidance project is also set up to support asylum seekers and refugees. Info Nation - Free access to computers and the (01792) 484010 internet, sexual health services, legal rights advice, information, support and advice on 07930 328607 drugs and alcohol, counselling, advice and support on education, employment and training [email protected] options, support for young people affected by
19 domestic or dating abuse, and many more opportunities for young people. Papyrus – Suicide prevention line/campaign for 08000 68 41 41 or text 07786 young people. 209697
http://www.papyrus-uk.org/ SNAP Cymru - Staff and volunteers work with families and professionals, supporting children Helpline: 0845 1203730 and young people to participate in planning and decision making which affects them, advocating [email protected] where appropriate, and raising awareness of issues related to Special Educational Needs, Disability and other barriers to inclusion. Swansea Young Single Homeless Project (01792) 537530 (SYSHP) - works with 16-25 year olds who need to find and maintain tenancies in Swansea. We [email protected] help young people: Find and keep a home, develop their confidence, skills and www.syshp.org.uk opportunities, prevent homelessness and improve their physical and emotional well- being. Services range from emergency accommodation, specialist temporary accommodation, tenancy support, advocacy and engagement activities. Women’s Aid : (01792) 644683 CHYPS – Support for children aged 5-17 who have witnessed or experienced domestic abuse [email protected] CHAT – Support for young people aged 13-18 who have experienced domestic abuse and are also using abusive behaviours in their close relationships Young Minds – Helpline for parents/carers that 0808 802 5544 (9:30am-4pm) have a concern about their child’s emotional problems or behavior. www.youngminds.org.uk SUPPORT FOR OLDER PEOPLE ORGANISATION HOW TO ACCESS Age Cymru Swansea Bay – General information (01792) 648866 and advice, Housing advice, Welfare benefits advice, Welfare benefits appeals, Home from enquiries@agecymruswanseabay.
20 hospital service, Befriending, Handyperson org.uk service, Digital support and Regional Independent Advocacy for individuals over the www.agecymruswanseabay.org.uk age of 50. Homecare Plus services include; personal care, shopping, cleaning, meal preparation, mobile hairdressing, gardening, home improvements, digital support and a companion service. Alzheimer’s Society - Provides information, (01792) 891691 support and guidance to people with dementia, their carers and families and signposts to [email protected] appropriate organisations. Services include home support, day services, singing for the brain, carers information programmes, dementia cafes and home visits. SUPPORT FOR VETERANS ORGANISATION HOW TO ACCESS Army Welfare Service (AWS) - a professional www.army.mod.uk/welfare- and confidential welfare support service for support servicemen and women and their families, wherever they are located. The Army Welfare Service has three main tasks: Community Support, Personal Support and HIVE information services. Change Step – A Peer Mentoring and advice 0300 777 2259 service for military veterans, former members of emergency services and their families. This [email protected] service is for military veterans and others with post traumatic stress disorder and a range of www.changestepwales.co.uk psychosocial problems who want to make positive changes to their lives. Combat Stress - Charity providing free services for0800 138 1619 (24 hour helpline) ex-service men and women with conditions such as Post Traumatic Stress Disorder (PTSD), www.combatstress.org.uk depression and anxiety disorders. Support can be residential, community-based or financial. Royal British Legion (South Wales) - provide 0808 802 8080 financial, welfare, emotional and social support to the Serving, and ex-Service [email protected]
21 population, their spouses and dependents; whilst also preserving the importance of Remembrance and in valuing our peace and freedom. SSAFA - provide practical, emotional and 0845 241 7141 financial support to anyone who is serving or 9am to 17:30pm, Monday to has ever served and their families. Friday Veterans NHS Wales - If you have served in the www.veteranswales.co.uk Armed Forces and think that you are suffering from a service related psychological problem, then this service could be for you. NHS Wales, with funding from the Welsh government, has set up the Veterans NHS Wales in your locality, where you can go and speak to someone about how you have been feeling and help you to deal with problems. Veterans NHS Wales will be able to help by fully assessing your needs and put you in contact with the right people to help you. SERVICES FOR WOMEN ORGANISATION HOW TO ACCESS Swansea Women’s Aid – Information and (01792) 644683 support for women experiencing domestic abuse. 0808 80 10 800
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Last updated: 25/09/2015
Please note: The information provided in this booklet is intended to help you make an informed decision in relation to your own circumstances. You must consider whether you feel they are the right options for you. This is a list of useful organisations for your reference. This list is by no means exhaustive.
For further information, or If you would like to add or amend an entry please contact the Mental Health Information Officer - Rachael Jenkins at SCVS on (01792) 544020 or through the SCVS switchboard on (01792) 544000. You can also email [email protected] You can download this service guide from the Mental Health Forum page on www.scvs.org.uk/mhds
This Mental Health Service Directory has been brought to you by the Mental Health Development Service at Swansea Council for Voluntary Service. The directory contains information on local and national services and resources to people with mental health issues in Swansea and those who support them. The local entries are completed by the member organisations of the Swansea Mental Health Forum and the guide is updated every three months.
Swansea Council for Voluntary Service
Registered Charity Number: 1063242
Company Ltd by Guarantee: 3346236
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