“ATMs and omni-channel strategy” …in retail banking David Cavell FCIB 2017 (
[email protected]) 1 David Cavell …www.davidcavell.com . Senior retail banker in lending, network management & delivery channel development . Successful senior executive in retailing . UK financial services industry contributor . Now working with clients across the World on delivery channel strategy …and implementation! . Please feel free to mail me with any follow up questions or observations at (
[email protected]) 2 Workshop scope and objectives …plan of approach . The ATM has been the subject of much research, major developments by market leaders and a wide variation in the types and sophistication of current models. We’ll look at case studies, market developments, key issues, research and other insights. And then suggest a framework for a rational approach to the development and implementation of an ATM strategy… in an omni-channel operating environment. 3 The agenda …plus our discussions! . Background . Some ATM heroes and signposts to the future . Some other developments . Differing delivery models, different roles . Organising and managing successful strategies 4 Suggested corporate challenges …for retail banking delivery 1. The profitable development of key target retail segments – called in this workshop middle, mass affluent (eg: top 15%) and small business… 2. Cost effective servicing of the low value mass market 3. The profitable provision of payment and other financial services to the un(der)banked 5 Nearly three quarters of US customers