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ISSUE 2019/2020 an Annual Publication to Honour Our People

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ISSUE 2019/2020 an Annual Publication to Honour Our People An annual publication to ComfortDelGro ISSUE 2019/2020 honour our people Corporation Limited CONTENTS 1 MD/GCEO’S MESSAGE OUR PEOPLE, 3 OUR PASSION 22 BE OUR NEXT PASSION! WINNER MD/GCEO’S MESSAGE Dear Colleagues, 2020 was the year the world was confronted by a global pandemic the likes of which have not been seen for over a century. Although it has changed the way we work and play, the way we interact with one another, and even in the way we, as a Group, do business and deliver our services, there is one thing that it has not changed — our passion and perseverance. Our search for that individual amongst us who MD/GCEO’S MESSAGE best embodies this spirit took a little longer than expected because of the global pandemic OUR PEOPLE, that redirected everyone’s attentions to basic OUR PASSION survival issues. But things have stabilised somewhat and I am pleased that we had found BE OUR NEXT not just one, but two winners in Singapore and PASSION! WINNER the United Kingdom! 1 MD/GCEO’S MESSAGE The first joint winner – SBS Transit’s not only went to great lengths to procure Downtown Line’s Deputy Station Manager supplies such as masks, thermometers and Mohamed Ferdaus Bin Mohamed Yusoff – disinfectants to distribute to its cabbies, had saved a five-year-old boy from falling but also generously gifted a portion of its off a five-metre height on 24 September supplies to other taxi operators. These 2019. The boy had held on to an upward- efforts went a long way in preventing the moving escalator handrail, where he spread of the pandemic. was soon left dangling from. Alerted by the commotion, Ferdaus bolted up the Please join me in extending your heartiest escalator without hesitation and reached congratulations to Ferdaus and Peter, him in all but six seconds! as well as the Pandemic Prevention Committee members on a job well Our second joint winner is Metroline Bus done! There are 11 others who have been Driver Peter Corcoran, who has been selected as Finalists and are featured in with the Group for over 30 years. Amidst this e-booklet. these challenging times, Peter took service with a smile to the next level by tirelessly All of them – Winners and Finalists alike – reminding and encouraging his passengers have much to be proud of and I would like to put on their face masks, both for their to thank them for inspiring us all! own safety as well as others. Warmest Regards Special mention also goes out to Nanning Yang Ban Seng Comfort Transportation’s seven-member Pandemic Prevention Committee who 2 2019/2020 OUR PEOPLE, WINNER OUR PASSION ~ In a critical situation, every second counts. For SBS Transit’s Deputy Station Manager, Mr Mohamed Ferdaus bin Mohamed Yusoff, it was six seconds of courage that saved a child’s life. ~ It started just like any other day for had almost reached the top end Mohamed Ferdaus, who was patrolling of the escalator, would have fallen the platform of the Downtown Line’s five metres. He hauled the boy over - Sixth Avenue Station at about 6.40pm the handrail but in doing so, lost his on 24 September 2019 when suddenly, balance and fell on the steps of the he heard a commotion. moving escalator, hurting his knee. Responding to the noise, Mohamed Although he sustained cuts on his Ferdaus saw a woman calling out to a limbs and injured his knee, Ferdaus young child who was hanging on the held the boy tight as he used his outer side of the escalator. The five- own body to protect the child from MOHAMED FERDAUS BIN year-old boy had been walking along getting hurt from the sharp combs MOHAMED YUSOFF / 41 the platform behind his mother when of the escalator steps and hit the he decided to stop and play with the emergency stop button. Deputy Station Manager upward-moving escalator handrail. As he held onto the handrail, he was left An eyewitness, Madam Tan SBS Transit, Singapore dangling at the side of the escalator. said: “The staff member was so Length of Service: 5 years 2 months heroic, everyone else just stood . Without hesitation, Ferdaus bolted dumbfounded.” Awards: up the moving escalator in just six • 2020 Excellent Service Award (Gold) seconds and reached the boy in the Ferdaus, you truly are a hero! • 2019 Quarterly CARES Award nick of time! Any later, the child, who • 2019 Singapore Civil Defence Force Community Lifesaver Award 3 OUR PEOPLE, 2019/2020 OUR PASSION WINNER ~ To some, the COVID-19 pandemic is a setback. To others, it is an opportunity to go the extra mile. ~ The pandemic may have placed His efforts did not go unnoticed. unprecedented pressures on all bus drivers across the United Kingdom, but In August 2020, Peter received a for Mr Peter Corcoran, it has been an commendation from a customer, opportunity to show his dedication to praising him for his dedication to the the passengers, his colleagues and the reminders. Company. The customer said: “I would like When the pandemic struck, not only to highly commend Metroline did Peter continue to turn up at work 189’s bus driver, Peter, the Irish daily, he also took service to the next man from Metroline Cricklewood, PETER CORCORAN / 55 level. Despite the controversial issue for constantly reminding and Driver of enforcing face coverings on buses encouraging passengers to due to the challenges and associated wear masks, with his heartfelt Metroline, United Kingdom risks, Peter tirelessly reminded and announcements. I praise his constant encouraged his passengers to put dedication not just today, but every Length of Service: 30 years on their face masks, both for their time when I feel gratitude for Peter own .safety as well as others. Even at being my driver.” the risk of being challenged, Peter persisted. 4 Peter’s granddaughter was equally especially during these difficult proud of what her grandpa did, and times. Having been a bus driver even joined the Garage’s Children’s with Metroline since August 1990, Art Competition to show her he is well respected for his love and appreciation for him during the passion towards his job, so much so pandemic. that his colleagues regularly praise him for it as well as his flexibility But, that is not all. and willingness to assist them where possible. Peter’s positivity has also earned him praises from his colleagues who Thank you, Peter, you are an have found him a joy to converse with inspiration to us all! 5 OUR PEOPLE, 2019/2020 OUR PASSION SPECIAL MERIT AWARD PANDEMIC PREVENTION ~ There would be no rest until the pandemic is over. ~ COMMITTEE When the COVID-19 pandemic first Da Jun personally negotiated with HUANG DA JUN, struck Nanning City, Nanning Comfort the suppliers. He was finally able Deputy General Manager, 46 Transportation immediately set up a to persuade them to let the team seven-person Pandemic Prevention purchase the supplies first. LIAO QI, Committee, that stood on the frontlines General Manager Assistant, 57 on the get-go. As preparations were made early, HUANG JUN YI, Nanning Comfort Transportation General Manager Assistant, 39 Even before Nanning City implemented was the first taxi company in Nanning HUANG ZHEN, any preventive measures, the Committee, to start prevention control works on Finance Manager, 34 helmed by Deputy General Manager, Mr the streets. The Committee led by Huang Da Jun, had started looking into example and could be seen on the roads CHAO CHUN MING, procuring protective equipment such as distributing masks and disinfecting taxis Assistant Manager, Operations, 42 masks, thermometers and disinfectants no matter rain or shine for at least six to PAN HAO BIN, from pharmacies and supermarkets, the seven hours a day. Assistant Manager, Operations, 47 day after it was formed on 20 January Despite the discomfort of wearing LEE NING NING, 2020. masks and rubber gloves for long Head of Admin Office, 39 They also tried other channels to hours, the Committee never once secure more supplies, including heading complained. Members even extended Length of Service: From 2 to 17 years to factories. that were producing their working hours often just so that disinfecting products outside the City. they could disinfect more vehicles. When the Committee discovered And their help went beyond taxis that many medical suppliers were to police vehicles and fire-fighting snapping up the products at a factory, vehicles that passed by! 6 Despite the risk of shortage in supplies, 2020, a cabby had to be quarantined Nanning Comfort Transportation gifted as he had ferried a COVID-19 a portion of what they had purchased patient. The team immediately to other taxi companies so that helped to ensure that the cabby and everyone could work together to keep his family’s needs were taken care of. the pandemic at bay. Such selflessness is why the Apart from disinfecting vehicles, the Committee earned praises from the Committee also directed its care and taxi industry, and Special Merit Award concern towards cabbies. In February in the 2019/2020 PASSION! Award! Front row (from left): Chao Chun Ming, Li Ning Ning, Pan Hao Bin; Back row (from left): Huang Jun Yi, Huang Da Jun, Liao Qi, Huang Zhen 7 OUR PEOPLE, 2019/2020 OUR PASSION OUTSTANDING FINALIST ~ Some staff may shun the daily mundane work but not CDC Queensland Bus Driver, Mr David Agius. ~ Having set a high level of bus up double shifts, working up to eight cleanliness, David is the Company’s hours every day for two weeks to go-to person, whether it be preparing ensure that all buses are spruced up buses for the bi-annual Government before the next school term starts.
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