2017 ICAST Association Sportfishing American 14 - 12 July West 1A Level Center 3B Level

2017 Championship National America: of Basketball Youth 15 - 2 July USO Found & Lost

Conferences and Conventions

Airside Each B & A Center 1: Lvl

Bank) from (Across Center 3A Level B & A 2 Lvl West & East 3: Lvl

Center Enrollment PreCheck TSA Information

#30 and #29 between curbside is pickup side B

#6 and #5 between curbside is pickup side A B & A Level1 911 Call

Taxi / Car Rental

Aid First Taxis:

curb. Express

West 1B Level 4 AS / Checkpoint Security West Uber Black is now Uber Select and will continue to pick up on the Level 1 1 Level the on up pick to continue will and Select Uber now is Black Uber

Express Magical Disney’s Rooms Reflection

(Silver/Spirit) 20 number and (Delta) 32 number by end either at is pickup side B

(Southwest) 14 number and (Alaska) 1 number by end either at is pickup side A

lyft and uber

West & East 3B Lvl / 27 Carrousel 2B Lvl West curb B / East curb A 2B Level

2. Level of sides both on up picking be will taxis and Lyft, Uber, A/K/A TNC Exchange Currency Stations Relief Pet

1st: July Effective

West and East 3 Level

54 & 50 Gates 3 AS Club Admirals AA

numbers:

Restrooms Care Companion

Please note the numbered signs along the curb correspond to luggage carousel carousel luggage to correspond curb the along signs numbered the note Please 43 Gate 3 AS United

4 AS Lounge Delta Updates and Tips

Checkpoints West & East 3 Level 4 & 1 AS Lounge MCO Club The

CLEAR Lounges Passenger

East 1A Level Checkpoint West Near 3B Level

bus City (OPD) Dept. Police Orlando

4 AS / 3 & 2, 1, AS 2B, Level Center 3A Level

Rooms / Suites Mamava Nursing Bank

Newsstands Bank) from (Across Center 3 Level

Products Baby Box Drop UPS / FedEx / Mail

Center West, East, 3 Level West & East 3 Lvl East/West/Center 2 Lvl

ATM Carts Luggage

find to need I

Common Purpose

To delight and value each guest with the finest airport experience in the world. Service Standards Safety  Comfort  Ease  Speed Service Behaviors

 Remain mindful of surroundings and stop unsafe behaviors.  Pick up trash or report an area that needs attention.  Display appropriate body language and use a calm tone of voice.  Make eye contact and smile.  Proactively offer assistance to the next step in journey.

Where can guests call for airport information?

Guests can call the Information Center at 407-825-2352. July 2017 July FAQs Who do I call for common area spills? Communication Center 407-825-2065 Who can help guests who need assistance and do not speak English? Language assistance is available from Ambassadors or the Information Centers. Who do I call about an unattended bag? Communication Center 407-825-2065 or 911. Where can a guest page someone? Quick Reference Guide Information Centers or Beige Paging Phone and dial 2000. Where can guests call for Airport Valet Parking? Guests can call 407-495-7388 (A Side) or 407-572-4750 (B Side). After 11 p.m., they Visit www.MCOCares.com can call 877-847-0045. Resources available to Employees How can guests with disabilities or medical conditions get assistance with security screening?  Take our survey  Quick Reference Guides (The Pocket Guide to MCO) Guests can ask for assistance on the spot at the TSA security area or call TSA Cares  Mobile App  Employee Recognition (Monthly Employee Recognition Recipient lists and Group Photos) in advance at 855-787-2227. Representatives are available M-F 8 AM-11 PM and  Ideation weekends/holidays 9 AM-8 PM Eastern time. For hearing impaired assistance, use Federal Relay 711. Airlines

Aer Lingus Caribbean Airlines Magnicharters Virgin America A 1-29 B 70-99 A 1-29 A 100-129 800-474-7424 800-920-4225 800-201-1404 877-359-8474 Gates 100-129 Gates 70-99 Airside 2 Airside 4 Aeromexico Copa Miami Air Virgin Atlantic A 1-29 A 1-29 A 1-29 A 70-99 800-237-6639 800-359-2672 877-535-9624 800-862-8621 East Checkpoint

AirBerlin Delta Air Lines Norwegian Volaris Gates 70-129 A 1-29 B 70-99 A 70-99 B 70-99 917-261-3165 800-221-1212 800-357-4159 866-988-3527 McCoy’s * Starbucks Fountain Air Canada / Rouge Eastern Air Lines Silver Airways World Atlantic Airlines B 70-99 A 1-29 B 1-29 A 1-29 Hemisphere * 800-247-2262 305-908-8392 801-401-9100 305-722-6100

Air Transat Emirates Spirit WestJet Quiznos Auntie Anne’s Cinnabon Chick-Fil-A Sbarro

A 1-29 A 70-99 B 30-59 A 1-29

877-872-6728 800-777-3999 801-401-2222 888-937-8538 Lost & Food Court Found Alaska Eurowings Southwest A B A 100-129 A 1-29 A 100-129

800-252-7522 845-709-8332 800-435-9792 Panda Express McDonald’s Moe’s SW Grill Carvel

TICKETING

TICKETING Carousel Carousel 24 American Airlines Frontier Sun Country Home Team Macaroni near 2B B 30-59 A 1-29 B 70-99

Sports * Grill * Donuts

800-433-7300 800-432-1359 800-359-6786 Dunkin’

Avianca / Taca / LACSA Icelandair Sunwing

A 1-29 B 1-29 A 1-29 Chili’s 800-284-2622 800-223-5500 800-761-1711 LEVEL 3 Azul Airlines jetBlue Swift Air A 1-29 A 1-29 A 1-29 West Checkpoint 844-499-2985 800-538-2583 813-872-8313 Gates 1-59 OPD Airside 1 1-29 Bahamasair LATAM (LAN/TAM/LAN Peru) Thomas Cook Airside 2 100-129 B 70-99 B 1-29 B 70-99 Airside 3 30-59 800-222-4262 866-435-9526 407-850-2421 Airside 4 70-99 Gates 1-29 Gates 30-59 British Airways Lufthansa United Airside 1 Airside 3 B 70-99 B 70-99 B 30-59 Bag Claim A 1-15 800-247-9297 800-645-3880 800-241-6522 Bag Claim B 20-32

Food and Beverage Retail Gates 1-29 Gates 1-29 Gates 30-59 Brioche Doree Famous Famiglia Starbucks Best Buy Vending SoHo Style Bead Factory Hudson News Burger King Le Grand Comptoire Urban Crave Bijoux Terner Sunglass Hut Best Buy Vending InMotion Cold Stone On the Border* Zaza Snack Bar Hudson News Tech On the Go Gallerie Orlando XpresSpa Kids Works The Club MCO Life is Good Lounge Gates 30-59 DFASS Duty Free XpresSpa Camden Food Co (2) Nature’s Table Wendy’s Freshens Qdoba Zaza Snack bar (2) Manchu Wok Ruby Tuesday* Gates 70-99 Gates 100-129 Gates 70-99 Bayside Brush Shoe Shine Bead Factory InMotion Burger King Fresh Attractions Pinkberry Best Buy Vending SoHo Best Buy Vending Kissarri Carvel Nathan’s Revive CNN Kiosk Stellar News Big Head Naturally Inspired Cibo Outback* Starbucks InMotion XpresSpa Caricatures Taxco Sterling Naturally Inspired The Club MCO CNN Kiosk Terminal Getaway DFASS Duty Free Lounge Spa Gates 100-129 Asian Chao Oriental Eatery McDonald’s Bananas Smoothies & Frozen Yogurt Pinkberry Cask & Larder * Starbucks Main Terminal Chipotle Mexican Grill The Market by Villa Villa Italian Kitchen Bags 4 Travel Guess Mango SoundBalance Green Leaf’s Beyond Great Salads Brookstone Harley Davidson Natalie’s Candy SunTrust Bank Jersey Mike’s Subs Cariloha Hudson Books Naturally Inspired Swarovski Johnny Rivers* CNN News InMotion Oakley Swatch Desigual Johnston & Murphy Power Play Timeless Travel Main Terminal Disney Earport Kennedy Space Ctr (2) Ron Jon Tumi Auntie Anne’s McCoy’s * Finish Line Lids Sea World (2) Universal Studios (2) Carvel McDonalds Fragrance & Scents Lush Shoe Shine (2) XpresSpa Chick-Fil-A Moe’s Southwest Grill Gem Collection Magic of Disney Skechers Chili’s Too * Panda Express Cinnabon Quiznos Dunkin’ Donuts Sbarro’s Pizza On-Airport Car Rental (Level 1) Hemisphere * Starbucks—Levels 3, 2A, & 1B Home Team Sports * Alamo 800-327-9633 Enterprise 800-325-8007 National 800-227-7368 Macaroni Grill * Avis 800-831-2847 E-Z 800-277-5171 Payless 800-729-5377 Budget 800-527-0700 Hertz 800-654-3131 Thrifty 800-367-2277 Dollar 800-800-4000 * table service

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