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Consumer Grievance Redressal Forum State Electricity Board - Southern Region, Vydyuthi Bhavanam, Kottarakkara ______No: CGRF/KTR/OP.No.283/2016/6061 Date: 18 .01.2017. ______From

Chairperson To The Assistant Executive Engineer Electrical Sub Division,

Sub: - Releasing of order of disposal of OP.No.283/2016.

Ref: - B.O (FB) No.585/2006 (LA.II/1173/2006) dated 25.2.2006.

Sir,

Enclosed please find the order of disposal of petition filed by the Jeromes Melody In OP.No.283/16 for further action. Yours faithfully,

CHAIRPERSON DEPUTY CHIEF ENGINEER CGRF (SOUTH) Copy to:- 1. Jeromes Melody,Bishop Jerome Nagar, Kollam. 2. The Deputy Chief Engineer, Electrical Circle, Kollam. 3. The Executive Engineer, Electrical Division, Kollam. ______

Office: CGRF(S), Vydyuthi Bhavanam, Kottarakkara, Pin – 691 506 Web site: cgrf.kseb.in E- mail: [email protected] , Phone: 0474 – 2451300

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CONSUMER GRIEVANCE REDRESSAL FORUM (SOUTH), KOTTARAKKARA ------Present: 1. Smt. Jalaja.T,Deputy Chief Engineer, Chairperson, 2. Sri. Suresh.N, Executive Engineer, Member II 3. Sri. A.R Vijayasundaran, Member III

Tuesday 17 th January 2017

OP No.283/2016

Between

Petitioner: Jeromes Melody Bishop Jerome Nagar Kollam.

And

Respondent: The Assistant Executive Engineer Electrical Sub Division, Kollam.

ORDER 1. Grievance of the petitioner is as follows. The petitioner is a consumer under Electrical Section, Contonment, Kollam. His grievance is with regard to an exorbitant current charge bill issued him on 13/10/2016 amounting to Rs.9308/-. The previous current charge bill issued him was only for Rs.4823/-. The petitioner checked the meter and found that there was absolutely no display. He reported the matter to the Assistant Engineer of the Section Office and the Assistant Engineer informed him to purchase a new meter and after the installation of the new meter, a week later, the staff of the KSEB Ltd came for taking the reading and the reading was only 30 units. There after the petitioner filed complaints about the exorbitant bill at various levels of officials - 3 –

in the Section Office. The Assistant Executive Engineer directed him to approach the CGRF. The petitioner prays the forum to reassess the bill issued him on 13/10/2016. 2. The opposite party filed a version as follows. The demand under dispute is that of 10/2016 for which the meter reader issued door lock bill since the final reading was not displayed in the meter. This bill for 1000 units was not accepted by the consumer since there was variation is his consumption. However the meter was tested at the office of Electrical Inspectorate and the result was obtained on 29/12/216. Based on the test report the final reading was obtained. The bill can be revised based on this test report. 3. This case was posted for hearing on 11/01/2017. Both the petitioner and the respondent were present for the hearing and heard the matter in detail. 4. During hearing the respondent, the Assistant Executive Engineer, Electrical Sub division, Kollam stated that the meter was tested in the Electrical inspectorate and based on the final reading obtained in the test report received on 29/12/2016, the issued bill can be revised. The petitioner also agreed the suggestion of the respondent. As the grievance of the petitioner is redressed, a further intervention of the forum is not necessary. Hence the forum disposed of the case accordingly.

No order as to cost.

If the petitioner is not satisfied with the above order of this Forum, he is at liberty to prefer appeal before the Electricity Ombudsman within 30 days from the date of receipt of this order.

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The address of the Electricity Ombudsman is furnished below.

State Electricity Ombudsman, Charangattu Bhavan, Building No.34/895, Mamangalam - Anchumana Road, Edappally, Kochi – 682 024, Ph: 0484 -2346488

Sd/- Sd/- Sd/-

A.R VIJAYASUNDARAN SURESH.N JALAJA.T MEMBER III MEMBER II CHAIRPERSON/ EXECUTIVE ENGINEER DEPUTY CHIEF ENGINEER

Forwarded

CHAIRPERSON (DEPUTY CHIEF ENGINEER) CGRF (SOUTH), KOTTARAKKARA PIN – 691 506