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Request for Proposal # 7144 County of Merced Request for Proposal # 7144 We believe the key to continuing superior EMS now and in the future, is in growing and sustaining our system of partnerships and cooperation. Proposal submitted jointly by Air Methods Corporation and Riggs Ambulance Service County of Merced Request for Proposal #7144 Air Ambulance Services Here, there are no second chances. No Do-overs. No Mulligans. No “A for Effort”. Here, it’s not physics that gets a helicopter off the ground. It’s the dedication of over 4,000 employees ready to answer the call. It’s having the right people, in the right place, at the right time. It’s innovation that brings critical care to those in need. WHENEVER. WHEREVER. Because here, what we do IS ALL ABOUT WHOM WE DO IT FOR. WE ARE THE DEFENDERS OF TOMORROW. AND WE’RE READY FOR IT. Air Methods / RIGGS Proposal| Signature Page Page 1 of 237 County of Merced Request for Proposal #7144 Air Ambulance Services A. Signature Page Air Methods / RIGGS Proposal| Signature Page Page 2 of 237 County of Merced Request for Proposal #7144 Air Ambulance Services B. Cover Letter July 12, 2016 Kim Nausin, Procurement Manager County of Merced Department of Administrative Services - Purchasing 2222 M Street Merced, CA 95340 Dear Ms. Nausin, Attached please find the Air Methods response to RFP #7144 for Air Ambulance Services for Merced County. Air Methods is the primary responder to the RFP and will be providing services with the support of SEMSA/Riggs Ambulance Service and the Riggs Air 1 clinical team. Air Methods/Mercy Air Service, Inc. has provided service in California for over 27 years and has been contracted with Merced County as the exclusive provider of services since 2007. Under the current service agreement Air Methods/Mercy Air Service, Inc. has provided high quality performance based services to the county with continuous reporting to and monitoring by the county. As the largest air medical provider in the world, Air Methods is uniquely positioned to provide a depth of services and support that will assure that the citizens of Merced County are receiving the best possible service. With 14 bases of operations in California Air Methods has the depth of personnel and resources needed to provide the expected level of service for the county from our base of operations centrally located in Merced. I affirm that Air Methods fully understands and agrees to provide the services as outlined in RFP #7144. This letter certifies the completeness and accuracy of the information provided in our response. Air Methods, working with our clinical partner will provide a fully integrated critical care transport system to the citizens and visitors of Merced County during the period outlined in the RFP. Kevin Stanhope, Vice President West Coast Operations Air Methods Corporation 625 E. Carnegie Drive, Suite 150 San Bernardino, CA 92408 Air Methods / RIGGS Proposal| Cover Letter Page 3 of 237 County of Merced Request for Proposal #7144 Air Ambulance Services C. TABLE OF CONTENTS A. SIGNATURE PAGE ........................................................................................................................................................... 2 B. COVER LETTER ................................................................................................................................................................ 3 C. TABLE OF CONTENTS ....................................................................................................................................................... 4 D. EXECUTIVE SUMMARY ................................................................................................................................................... 6 E. EXCEPTIONS ....................................................................................................................................................................... 9 F. 2.5 BIDDER’S QUALIFICATIONS ..................................................................................................................................... 11 2.5.1 BIDDERS SHALL AFFIRM THEIR INITIAL AND ONGOING AGREEMENT TO COMPLY WITH EACH REQUIREMENT LISTED IN SECTION 2.4, SPECIFIC COMPLIANCE ................................................................................................................................................................................. 11 2.5.2 BIDDERS SHALL BE REPRESENTATIVE OF ENTITIES IN GOOD STANDING THAT HAVE PROVIDED AVIATION AND MEDICAL SERVICES IN THE MOST RECENT 5 YEARS. ............................................................................................................................................................................ 12 2.5.3 BIDDERS SHALL BE, OR SHALL SUBCONTRACT WITH, AN AVIATION SERVICES COMPANY THAT HAS PROVIDED FAA PART 135 SERVICES TO MEDICAL ORGANIZATIONS IN THE MOST RECENT 5 YEARS ........................................................................................................................ 13 2.5.4 BIDDERS SHALL BE CURRENTLY CAMTS ACCREDITED ................................................................................................................. 13 2.5.5 BIDDERS SHALL HAVE PROVIDED SERVICES SIMILAR TO THOSE REQUIRED IN THIS RFP IN THE MOST RECENT 5 YEARS ............................... 15 2.5.6 BIDDERS SHALL HAVE PROVIDED SERVICES SIMILAR TO THOSE REQUIRED IN THIS RFP TO THREE OR MORE HOSPITALS AND/OR EMS AGENCIES IN THE MOST RECENT 5 YEARS ........................................................................................................................................................... 18 2.5.7 BIDDERS SHALL HAVE EXPERIENCED KEY PERSONNEL IDENTIFIED TO MANAGE THE REQUIRED SERVICES ................................................. 19 G. 2.6 BIDDER’S EXPERIENCE, SERVICES ............................................................................................................................ 29 2.6.1 FAA PART 135 EXPERIENCE ................................................................................................................................................. 29 2.6.2 PRIMARY RW AIRCRAFT ..................................................................................................................................................... 29 2.6.3 BACK-UP RW AIRCRAFT ..................................................................................................................................................... 31 2.6.4 AVIATION PERSONNEL ........................................................................................................................................................ 31 2.6.5 MEDICAL CREW ................................................................................................................................................................. 36 2.6.6 SERVICE DELIVERY PLAN (SDP) ............................................................................................................................................ 39 2.6.7 READINESS AND RESPONSE .................................................................................................................................................. 43 2.6.8 INTERFACE WITH THE MERCED COUNTY EMS DISPATCH CENTER ................................................................................................ 46 2.6.9 BASE OF OPERATIONS ......................................................................................................................................................... 49 2.6.10 QUALITY MANAGEMENT ................................................................................................................................................... 50 2.6.11 EMS PERSONNEL SAFETY TRAINING .................................................................................................................................... 52 2.6.12 SAFETY AND RISK PROGRAM .............................................................................................................................................. 53 2.6.13 PATIENT SAFETY PROGRAM ............................................................................................................................................... 61 2.6.14 PATIENT RIGHTS, MEDICAL CARE ........................................................................................................................................ 63 Air Methods / RIGGS Proposal| TABLE OF CONTENTS Page 4 of 237 County of Merced Request for Proposal #7144 Air Ambulance Services 2.6.15 INSURANCE COVERAGE ..................................................................................................................................................... 63 H. 2.7 PATIENT CHARGE MASTER AND PAYMENT COLLECTIONS ....................................................................................... 64 I. FINANCIAL STATEMENT ................................................................................................................................................. 66 ATTACHMENT #1 – SECTION 2.5.2, 2.5.5 - AIR METHODS PATIENT TRANSPORT SERVICE HISTORY ........................................ 67 ATTACHMENT #2 – SECTION 2.5.3 - AIR METHODS OPS SPECS AND FAA PART 135 AIR CARRIER CERTIFICATE ...................... 69 ATTACHMENT #3 – SECTION 2.6.11 - CREWMEMBER TRAINING CURRICULUM SEGMENT ..................................................... 70 ATTACHMENT # 4 – SECTION 2.6.14 - HIPAA POLICY AND PATIENT’S RIGHTS ........................................................................ 49 ATTACHMENT # 5 – SECTION 2.6.15
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