WE DELIVER EXEMPLARY CARE. TOGETHER. 2016-17 ANNUAL REPORT Canuck Place Care Begins with You
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WE DELIVER EXEMPLARY CARE. TOGETHER. 2016-17 ANNUAL REPORT Canuck Place care begins with you. For over two decades, Canuck Place Children’s Hospice has been here with exceptional, innovative, pediatric palliative care for BC’s most vulnerable children and the families who love them. We’re committed to providing the very best care we can through a culture of compassion. And we do it with the foundation of support that you provide. We provide complex pain and symptom management, comprehensive medical respite, fun recreational therapy, comforting end-of-life care, and our team works hard so Canuck Place families can focus on savouring the time they have together. This past year we provided care and support for over 715 children and families from every corner of BC. Our clinical team was able to meet them in-hospice, in-hospital and in-home, designing plans that include the physical, psychological, social and spiritual needs of each family. We want to continue to be there for children and families with the very best care we can provide. With you, we can and we want to say “thank you”. CANUCK PLACE CHILDREN’S HOSPICE / ANNUAL REPORT 2016-17 01 / 02 Canuck Place is here when and where children and families need us. We meet them in their homes, in our pediatric hospices and in communities all across BC and the Yukon. And we can’t do it alone. We partner with our generous donors to deliver excellence in care ensuring Canuck Place families have access to a unique clinical program that focuses on physical, mental, social and spiritual well-being. In 2016-17 Canuck Place underwent a rigorous review with Accreditation Canada. We received the highest level of performance, Exemplary Standing. Our strong interdisciplinary team was commended for providing safe, Gavin Toy high-quality health services, ethical processes, research, best practices in “Canuck Place has set pediatric palliative inpatient and outpatient care. This is an achievement we share with donors like you who provide the the standard for excellence foundation for this care to flourish. in pediatric palliative care The need for Canuck Place services continues to grow. In 2016-17 we cared for over 715 children and families on program, a 6% increase over the previous year. Additionally, our team admitted 130 new patients to our program. in Canada.” Making a meaningful impact involves a coordinated approach. We are grateful Dr. Adam Rapoport Margaret McNeil for the committed funding we receive through the Province of BC for patient care Medical Director, Pediatric Advanced Care Team and for our loyal donors. It is your generosity that helps Canuck Place raise 60% Hospital for Sick Children, Toronto of its annual operating costs and provide pediatric palliative care for children Medical Director, Emily’s House Children’s and families. Hospice, Toronto On behalf of the entire team at Canuck Place we would like to share our deep gratitude for your support. Together, we will continue to be here for families when they need us the most. Sincerely, Gavin Toy Margaret McNeil Board Chair Chief Executive Officer CANUCK PLACE CHILDREN’S HOSPICE / ANNUAL REPORT 2016-17 03 / 04 Canuck Place child Griffin from Accreditation Canada identified North Vancouver and music We are here, together, to meet therapist Karin Roberts that the Canuck Place team had a growing need across BC. a high degree of intuitiveness Canuck Place raises 60% of the funds needed to and emotional intelligence operate annually. Our team relies on a caring in the delivery of pediatric community of donors to maintain services but the palliative care. need continues to grow. “Congratulations on achieving In 2016-17, Canuck Place cared for 715 children and families from all over BC. That’s a 6% increase Exemplary Standing with from the previous year. We also admitted 130 new Accreditation Canada. We children to program, which is a 7% increase. applaud your commitment to IN-HOSPICE excellence, quality and The Canuck Place clinical team managed 369 continuous improvement.” admissions for inpatient care last year. Each of these Leslee J. Thompson, CEO, Health Standards admissions included a unique care plan for the child Organization (HSO) & Accreditation Canada and family. The hospice also accommodated 2,950 overnight stays for families. IN-COMMUNITY Your gift - our commitment 76% of the families we supported reside outside the Providing care and support for children and families is the most important thing Vancouver Coastal Health Region with 44% in the we do and we’re committed to exemplary clinical care. Fraser Valley alone. To address this geographic reach our team managed 1,450 outpatient consultations The Canuck Place clinical team manages care plans addressing over 160 in-home and in-hospital as well as via phone and complex diseases and conditions and administers over 150 different video. These consultations allow Canuck Place nurses medications. We’re here to respond to a child’s unique, dynamic needs and and physicians to be there for families where and changing symptoms. when they need care in remote and urban areas. Last year, Canuck Place underwent a rigorous review with Accreditation Canada. We received the highest level of performance, Exemplary Standing, reaching 2,950 1,450 715 369 531 of the 532 criteria. Our strong interdisciplinary team was commended for providing safe, high-quality health services, ethical processes, best practices in OVERNIGHT STAYS BY OUTPATIENT CONSULTS CHILDREN AND INPATIENT pediatric palliative care and research. CANUCK PLACE FAMILIES IN-PERSON IN-HOME, FAMILIES ON CANUCK ADMISSIONS TO AND FAMILY MEMBERS IN-HOSPITAL, AND VIA PLACE PROGRAM CANUCK PLACE This achievement is shared with our dedicated donors who inspire us with their PHONE & VIDEO loyalty and make Canuck Place care possible. CANUCK PLACE CHILDREN’S HOSPICE / ANNUAL REPORT 2016-17 05 / 06 We are here with care that You make an impact: Canuck Place child Medical respite care provides meets families where and Soskay from Whistler the space for Soskay’s family 456 attendance of children, when they need it. siblings and parents at to savour moments they never Because of you, the most medically complex and Canuck Place provincial dreamt would be possible. ill children along with the families who love them recreation therapy camps Soskay was born in 2010 with a heart defect, liver have access to the best care possible. in 2016-17. complications, and Down Syndrome. His first few Donors made camps possible in months were a blur of surgeries and uncertainty. Canuck Place Children’s Hospice provides Abbotsford, Kelowna, Langley, family-centred care with a focus on excellence North Vancouver, Peachland, His family was introduced to Canuck Place during and compassion that shines through the daily Penticton, Port Coquitlam, that stressful time. Nervous and scared, the family practice of pediatric palliative care. All at no cost Vancouver, Victoria, and Whistler! found comfort and relief waiting for them. to the family. 45 recreation therapy “We were taken care of by the Canuck Place doctors • Physician and Nursing Care activities offered for and nurses,” said Soskay’s mom Akiho. “We didn’t need to worry about Soskay’s medical needs. We • Medical Respite Care children and families at could just spend time with him as a family.” • Pain & Symptom Management Dave Lede House and the • In-Home Services and Hospital Consultation Fraser Valley in 2016-17. For Akiho, life without Canuck Place is simply • Perinatal Care incomprehensible. “We don’t have family members • End-of-Life Care here,” she said. “Canuck Place is our family.” • Grief & Loss Counselling 1,027 attendance of Since joining the Canuck Place program, Soskay has • Recreation Therapy children, siblings and grown stronger. He slowly began to hit milestones • Art, Play, Music Therapy parents at individual that had seemed out of reach. Like learning to walk • Education counselling sessions in at the age of five. • Home-cooked, nutritious meals 2016-17. We were proud to launch a “It changed our whole life,” said Akiho. “I don’t “Canuck Place has made such a big pilot bereavement group for need to carry him anymore. I still love to carry him, difference in our lives. As a result, our grandparents which was attended but that changed our family’s life. Now he’s often by 11 grandparents in 7 families! running. I can’t catch up with him anymore!” lives are much fuller because of our experiences there. When I go into 381 music therapy sessions Canuck Place medical respite care improves the quality of life for both children and their families. Canuck Place with Chase and I see that provided an outlet for “This is magic place. Every time we By easing the burden of constant monitoring and him greeted by everybody there, our healing and expression for come to Canuck Place, we always symptom management, families like Soskay’s can Canuck Place families in feel we don’t need to worry. Here, family is bigger.” cherish the time they spend together. 2016-17. we can be who we are.” - Canuck Place Mom, Tracey - Canuck Place Mom, Akiho CANUCK PLACE CHILDREN’S HOSPICE / ANNUAL REPORT 2016-17 07 / 08 Christy and Bryn with son Shea from Prince George Greg and Tina with son Jordan from Pitt Meadows Dwayne and Angela with daughter Lumina, from Surrey Jordan and Kerena with son Heston, from Victoria Medical Respite Care Pain & Symptom Management End-of-Life Care Grief & Loss Counselling Children with life-threatening illnesses and families Complex diseases require dynamic, specialized Canuck Place is here with a loving and supportive Families need to rebuild after the life-altering need a break from 24-hour care. Canuck Place clinical care to manage ever-changing symptoms.