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100 years of fun banner ad – sounding board, may/june issue size: 8 in x 1.75 in due: april 20, 2010

MAY/JUNE 2010 • VOLUME 50 • NUMBER 3

Inside

Governors’ Banquet 12 Board’s youngest chair ready Summer Festivals 16 Events Calendar 2 for the Events & Speakers 3 Member News 4-26 Management News 5,13,21 Chair’s Message 6 challenge Key Issues 7 Footprints 8-9 Business Meetings 10-11 Spirit of 14-15 Festivals & Summer Getaways 16-17

Crime & Security 19 D. Roels by Photo Golf 24-25 Incoming chair Jason McLean is no actor; he’s the real thing! Seen here on set at , one of the family-owned companies he heads, McLean brings a broad industry background to his new role at The Board of Trade. Around the Board 27 By ta s h o n Zi a r a CEO of Pharmasave Drugs Na- teenager watching my father chair six years ago and became more tional Ltd. The Board’s ubiquitous Commun- fully engaged as a member, that The Vancouver Board of Trade At 36, McLean will not only be ity Affairs Committee and then I understood to what extent The Quote of the month will hold its 123rd Annual General the youngest chair in The Board’s seeing him go off to Davos for the Board punches above its weight Meeting on Thursday, June 18 and history but its first second-gen- World Economic Forum, I real- as an organization.” We have welcome Jason McLean, president eration chair. McLean’s father, ized The Board was working at a The new chair, whose love of and CEO of The McLean Group, David McLean, served as chair in much higher level than you might mountaineering once led him on changed our as incoming chair and co-chair 1992-1993, offering the younger expect from a regional business an environmental expedition up country. of Spirit of Vancouver®. McLean McLean an early preview of the organization,” says McLean. “But 24 replaces 2009-10 chair Sue Paish, scope of The Board’s work. “As a it wasn’t until I joined as a director MCle a n C o n t i n u e d o n p a g e 5

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Call 604-272-8123 or toll free 1-877-399-8123 to find out more • www.londonair.com board calendar For full details or to register, visit www.boardoftrade.com Events catch-up The Vancouver Board of Trade Cable Program Guide Vancouver – Regency Ballroom. healthy companies. Keynote May Sponsored by Hub International. speaker Julie Coutier, President, DAILY PROGRAM SCHEDULE! EVENT # 110205 Medisys Corporate Health LP. SEE TIMES BELOW* 26 | Members’ Orientation 7:15 a.m. – 12 p.m. Fairmont Are you a new member of 14 | Members’ Orientation Waterfront Hotel – Waterfront BUDGET 2010 May 30, 6:30 p.m. The Vancouver Board of Trade? Are you a new member of Ballroom. EVENT #110207 The Honourable Gordon Campbell, Premier, to Discover The Power of Positive The Vancouver Board of Trade? Government of June 13, 3:30 a.m. Networking™ with Darcy Rezac, Learn how to reap maximum managing director of The Van- benefit from your membership at July FROM THE THAT WAS TO THE June 13, 6:30 couver Board of Trade. 4:45 – 7 the New Members’ Orientation. CANADA THAT NOW IS p.m. to June 20, p.m. UBC Robson Square. EVENT 4:45 – 7 p.m. UBC Robson Square. 19 | Members’ Orientation John Furlong, Chief Executive Officer, 3:30 a.m. #110104 EVENT #110201 Are you a new member of Vancouver Organizing Committee for the The Vancouver Board of Trade? 2010 Olympic and Paralympic Winter Games 27 | Distinguished Speaker 16 | Networking Roundtable Discover The Power of Positive (VANOC) Program® Improve your business Networking™ with Darcy Rezac, Anthony Orlando, President network with The Vancouver managing director of The Vancou- 123rd ANNUAL GENERAL MEETING June 20, 6:30 p.m. and Chief Executive Officer, Board of Trade’s Networking ver Board of Trade. 4:45 – 7 p.m. Tim Sanders, Business Consultant & Author to Covanta Holding Corporation. Roundtable series. 7:15 – 9 a.m. UBC Robson Square. June 27, 3:30 a.m. FROM WASTE TO WATTS: Gen- Terminal City Club. EVENT #110301 erating Power from Solid Waste EVENT #110202 The Board’s 30-minute time slots show one Board of Trade event 11:45 a.m. – 2 p.m. Coast Coal 21 | Networking Roundtable for a week starting Sundays, 6:30 p.m. (new program); Harbour Hotel – Coal Harbour 17 | Annual General Meeting Improve your business Mondays, 4 a.m; Tuesdays, 3 a.m; Ballroom. Sponsored by McCarthy Keynote speaker T i m network with The Vancouver Wednesdays, 1 a.m; Thursdays, 3:30 a.m. & 10:30 p.m; Fridays, 4:30 a.m. & 3:30 p.m; Saturdays, 1:30 p.m.; Sundays 3:30 a.m. Tétrault, Pacific Basin Shipping Sanders, business consultant Board of Trade’s Networking on Cable Channel 4. Air dates are subject to change. (Canada) Limited, and Pacific and best-selling author of Saving Roundtable series. 4:15 – 6 p.m. Check schedule at www.boardoftrade.com. NorthWest Ship & Cargo Services. the World at Work, joins incoming Terminal City Club. EVENT # 110112 chair Jason McLean, President EVENT #110302 and CEO, The McLean Group. September Business Portion AGM 10 – 11:30 June a.m., Main AGM 11:15 a.m. – 2 August 13 | Members’ Orientation 15 | Networking Roundtable p.m. Fairmont Hotel Vancouver Are you a new member of Improve your business 3 | Women’s Leadership – British Columbia Ballroom. 18 | Networking Roundtable The Vancouver Board of Trade? If network with The Vancouver Circle® Sponsored by CN and Central 1. Improve your business so, don’t miss this event! Signing Board of Trade’s Networking ALL ACCESS™ Networking Event EVENT #110204 network with The Vancouver up is just the beginning. To reap Roundtable series. 7:15 – 9 a.m. with facilitators Gayle Hallgren- Board of Trade’s Networking maximum benefit from your Terminal City Club. Rezac and Judy Thomson, Shepa 23 | Special Event Roundtable series. 7:15 – 9 a.m. membership – get engaged! 4:45 EVENT #110502 Learning Company. 11:45 a.m. WORKPLACE WELL- Terminal City Club. – 7 p.m. UBC Robson Square. – 2 p.m. The Hyatt Regency NESS 2010 – Healthy employees, EVENT #110402 EVENT #110501

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2 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® Docket #: BM 7279 Trim Size: 10.25" x 7.5" Publication: Sounding Board May/June Issue Description: Columbia Square Ad Type Safety: NA Insertion: FILE COLOURS: Client: BMO Bank of Montreal Bleed Size: NA CM Y K

Creative Network Contact: John Knapp eMail: [email protected] Phone: 416.488.1033 x35 At the events & speakers podium Bestselling author Tim Sanders looks to inspire AGM audience

By na n C y ti n a r i is known as a hybrid of “business speaker, motivational speaker and tech trends This year’s Annual General Meeting on guru.” His 2008 bestseller, Saving the World Thursday, June 17 is sure to be an electrify- at Work, describes a new paradigm for busi- ing event, with business consultant and ness that Sanders calls the “Responsibility bestselling author Tim Sanders giving the Revolution.” Photo by D. Roels by Photo keynote speech as The Vancouver Board This revolution is already happening. “We have to be wary of regulation of Trade welcomes incoming chair Jason According to Sanders, companies that mania,” Nancy Hughes Anthony, McLean, president and CEO of The McLean nurture people, communities and the president and chief executive officer, Group. planet will strengthen their branding and Canadian Bankers Association (CBA) Sanders, who received a standing have healthier bottom lines. People are in- April 15 ovation when he last spoke at a Board event, creasingly aware of the interconnectedness of business, communities and the natural Feature Event environment, so they are changing the way they buy. That is, “the ‘them’ generation asks not how much it costs ‘me’ but how much it costs ‘them’.” Sanders’ business philosophy is per- fectly in tune with The Board’s ethos of “… connecting for good®.” Indeed, as Sanders Tim Sanders said in his previous talk at The Board, “green means to grow, not just [be] a little to patronize businesses that are socially less bad.” What does the new “socially and environmentally responsible; thus, responsible” model for business mean? It “making a difference is the new brand-

Photo by D. Roels by Photo includes: ing,” said Sanders in his former Board “We have done our best, we have • How you treat your people; presentation. changed our country and we have • How you treat local communities, By 2015 or 2020, the majority of the changed the lives of people,” John Be part of the discussion at including your impact on small workforce will be either under age 26 or Furlong, chief executive officer, businesses; over age 52. These two groups are the most Vancouver Organizing Committee next Women’s Leadership • How you treat the environment. socially responsible age groups, and they for the 2010 Olympic and Paralympic Circle networking event As Sanders said, businesses should are concerned about the sustainability Winter Games (VANOC), April 16 welcome the opportunities for innovation policies of the company they work for, not By na n C y ti n a r i offered by this business paradigm, because just the size of their paycheque. Sanders sustainable practices in these three areas put it this way: “Recruiters will have to sell Did you know that all women who are lead to savings in the long-term. Treating purpose over paycheque.” members of The Vancouver Board of people well and encouraging a healthy The second part of the book gives con- Trade automatically become part of work-life balance means lower employee crete suggestions on how individuals can the Women’s Leadership Circle® (WLC)? turnover rates, and refilling a position help their companies become “greener” Please join facilitators Gayle Hallgren- costs an employer five times as much as and give back to communities. Saving the Rezac, chief engagement officer, and the employee’s salary. Similarly, sound World at Work draws on interviews and Judy Thomson, chief operating officer, environmental practices save money. Some stories gleaned from hundreds of CEOs Shepa Learning Company, at the employers give financial compensation to and employees. WLC’s next ALL ACCESS ™ luncheon on employees whose sustainable practices The Vancouver Board of Trade encour- Thursday, June 3. At these sociable save the company money. ages all members to take advantage of

Photo by D. Roels by Photo events, the audience doesn’t simply Those interested in learning more this exciting opportunity to meet Tim “As business leaders, it is our respon- listen to speakers. Attendees get to about Sanders’ work can find his books Sanders at this year’s AGM, to be held at sibility to continually challenge the discuss a provocative question with Saving the World at Work, The Likeability the Fairmont Hotel Vancouver on June 17. status quo to improve the lives of all the other women at their table, and Factor and Love is the Killer App at local Lunch will begin at 12 p.m. with Sanders citizens and progress economic pros- then that table’s designated “host” or online bookstores. Saving the World at speaking at 1 p.m. perity,” Darren Entwistle, president shares the group’s stories and insights Work is divided into two parts. The first For more information and to register and chief executive officer, , with everyone in the room. Names part explains how the business landscape online, see www.boardoftrade.com – Up- April 22 can be mentioned – or withheld – as is changing in terms of customer loyalty coming Events or call reservations at 604- you prefer. and employee recruitment. People want 640-5470. Think about the possible stories that could come out of the following question: “If you had a chance to have one ‘redo’ in your life, what would it be?” Everyone has come to a cross- roads when facing crucial choices in work or personal opportunities and relationships. Do you have experiences of “roads not taken” you would like to share? On June 3, you’ll have a great opportunity to get to know other WLC members better as you explore this Connect with Photo by D. Roels by Photo question together. “We have to be current, fresh, forward, remarkable leaders. Hallgren-Rezac and Thomson are modern but with a twist to the herit- co-authors of Work the Pond! Use the age.” Bonnie Brooks, president and Learn the secrets of their Power of Positive Networking to Leap CEO, The Bay, May 4 Forward in Work and Life. Join them success and share yours. at this luncheon event to find out how friendly a networking pond can be! The Women’s Leadership Circle has more than For past speaker summaries & For more information and to register photos, see www.boardoftrade. 2,000 members. For more information, see online, see www.boardoftrade.com – wlcircle.com and subscribe to the monthly WLC com → Events & Activities → Upcoming Events or call Reservations Speeches & Presentations Archive at 604-640-5470. Newsletter by emailing [email protected]

3 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® member news

Canadian Forces invite senior executives to ExecuTrek

Sunday, June 6, and join 40 other CFLC cities on the morning of Tuesday, June 8. guests from across western and central “This is a once-in-a-lifetime oppor- Canada. For the next two days, they will be tunity to experience the range of skills given the opportunity to observe, and will and qualities that reservists are able to even experience a variety of “hands-on” contribute to your organization,” says experiences in naval operations focused Shepherd. on training sailors in various seagoing To apply to join, contact Commander activities. King Wan at 604-928-0520 or king.wan2@ Towards the end of the trip, there will forces.gc.ca and see the ExecuTrek registra- be a post-ExecuTrek briefing and reception, tion form featured on the home page of with everyone returning to their respective boardoftrade.com.

Board of Trade Vancouver Relocation Guide on its way

The Canadian Forces Liaison Council ing facilities of Canada’s West Coast fleet. By te r r y ha d l e y everything from schools and educational (CFLC) is offering senior executives the This year’s ExecuTrek will take place at institutions to restaurants and insurance. opportunity to see first-hand the skills Canadian Forces Base (CFB) Esquimalt, Building on the momentum of the 2010 A circulation of 12,000 copies will be reservists can contribute to organizations one of the two major naval bases in Canada Winter Games when Vancouver received distributed internationally to business supporting their requests for military near Victoria. unprecedented international exposure, organizations, head offices, chambers of leave. All accommodation, meals and “You will have the opportunity to see The Vancouver Board of Trade has entered commerce and World Trade Centres, with transportation on ExecuTrek, June 6-8, are first-hand, the superlative leadership, into a partnership with Business in Vancou- particular focus on the North American provided. teamwork, and judgment that reservists ver to launch the annual Vancouver Board market. The CFLC’s mandate is to work with receive from their military training – skills of Trade Relocation Guide 2011 at the end of Board of Trade members will receive a the business and academic community and attributes that you as an employer or this year in December. special 15-per-cent discount on advertising in promoting the value of reservists in the educator benefit from when you support The first edition will contain essential rates. workplace. If selected onto the two-and- reservists’ requests for military leave,” says and comprehensive information for busi- For more information, see www.biv. a-half day educational program, senior Scott Shepherd, provincial chair, CFLC ness professionals and their families com/publications/Relocation_guide.pdf or executives will sail on a Maritime Coastal British Columbia Council. relocating to Metro Vancouver and its contact Katherine Butler at [email protected] Defence Vessel (MCDV) and tour the train- Participants will depart for Victoria surrounding communities, covering on 604-688-2398.

All Board of Trade members receive a 15% discount on advertising MAPPING SALARIES & TOTAL REWARDS www.wcbc.ca/surveys

TIMELINES Access to current, accurate, 2011 Register now market data is the only way to Data collection Vancouver May to September know if your salaries & total Relocation Guide Results available rewards are competetive. October 2010 Get the data you need and save Essential advice to help business professionals QUESTIONS? by registering to participate in and their families successfully relocate to beautiful Nancy MacLeod WCBC's Annual Compensation 604-683-9155 Surveys: Vancouver and its surrounding communities. 1-800-781-2411 [email protected]  Clerical/Administrative Support Distribution  Middle Management & Professional 12,000 copies will be printed for distribution  Information Technology in December 2010.  Marketing & Sales  Engineering & Technical Visit www.biv.com/publications/Relocation_guide.pdf,  Production & Distribution  Executive Compensation call Katherine Butler or contact your BIV Magazines sales Members of the Participate consultant for details. Vancouver Board  Total Rewards Practices of Trade receive & Employee Benefits and Save an additional 15% 50% 604-688-2398 discount. [email protected] B.C. OWNED AND OPERATED Official relocation guide of the Vancouver Board of Trade STOP Guessing  START Knowing  PARTICIPATE

4 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® management news

MCle a n C o n t i n u e d f r o M p a g e C o v e r

Mount Everest, has a diversity of experience some energy. Sue Paish made tremendous long-term improvements in this area and and accomplishments that, in 2009, earned progress this past year on the critical issue what it is really costing us if we choose not him a Business in Vancouver Top 40 Under of building a modern and cost-effective to make that investment.” 40 award. A graduate of UBC Law (1999), health-care system and there is still work McLean is also looking forward to McLean was called to the Bar of British to be done in the development of a policy working with the Rix Center for Corporate Columbia in 2000, practicing briefly for framework. It’s an example of an ongoing Citizenship & Engaged Leadership. “It Stikeman Elliott before accepting a two- issue and a multi-year process that involves was Don Rix who told me, in the lobby of year stint as a special assistant in the office the commitment of more than a single chair. the Fairmont Waterfront Hotel, that I was of Prime Minister Jean Chrétien. I am also personally very interested in The going to be asked to be chair in 2010-11. He Like many CEOs, McLean, who returned Board’s work to engage our members in was an incredible business leader and a to Vancouver in 2002 and today leads a issues related to mental illness and to create great philanthropist who really understood group of family-owned companies that opportunities for people with developmental the importance of giving back and I am includes Vancouver Film Studios, Pacific disabilities.” honoured to do whatever I can to support Backlot Services, Signal Systems, Erinmore his legacy.” Management, Blanca Realty, Harbour Asked what he brings to the role of Landing Construction and Blackcomb “Coming from a chair, McLean doesn’t hesitate. “Coming Aviation, has a limited amount of free time from a family of serial entrepreneurs, I for extra-curricular activities. This, he says, family of serial bring a broad industry background and a D. Roels by Photo only reinforces his appreciation of what entrepreneurs, great sense of purpose,” says McLean, who Ending the interview on a personal note, The Board offers its members. “My time is also sits on the Vancouver Police Board. McLean talks about the support he will extremely well spent at The Board, which is I bring a broad “I manage a complex organization and have in the year ahead from his girlfriend, so effective on policy,” says McLean, who has recently completed the owner/president AJ Martin and their chocolate Labrador, chaired both the Communications Standing industry background management program at Harvard Business Chesley. “Chesley is two years old and we’ve Committee and the Small Business Council School, which really transformed my think- been doing field trial training with him,” in past years. “The business community and a great sense ing as a business leader. The experience was, says McLean. “Right now, we’re getting into needs a voice and The Board does a great at some level, existential in that I was forced the various hand signals which means I job of taking difficult issues and presenting of purpose,” says to answer the question: “Why do I matter can direct him, non-verbally, to go and find them to members for input that it can then as a business owner and why should my things that he can’t actually see. It’s amazing communicate to government and other McLean customers care?” This kind of question drills to see his natural retriever instincts kicking stakeholders. We’ve had great success on down to what your real value proposition is in as trust, training, and instinct come issues including the national debt, crime Other areas of focus for McLean are early and how you intend to communicate that together. You can tell that it’s what he was and public safety, cross-border access and childhood development, post-secondary value to your customers, or in this case, born to do.” fairness in property taxes.” education, and improving productivity. members. One of my goals this year is to Listening to McLean talk about his What amazes McLean most about The “We need to dust off the Campus 2020 report ensure that The Board is communicating passion for business and his vision of what Board is what he calls “an embarrassment and start looking at what we want from its own considerable value because it’s a The Board can continue to accomplish, it is of riches” in terms of talent. “We don’t have our post-secondary system as well as what tremendous statement about who we are clear that the new chair is also doing what a massive policy staff but we do have legions our province needs in terms of meeting and why we matter.” he was born to do. of volunteers who often spend many hours the needs of the economy. Of course, per month debating, discussing, and sharing post-secondary education is a key driver in their ideas and expertise to move things creating a competitive economy. The Board forward. If we get great results – and we is very interested in seeking ways to improve do – it’s because of the engagement of our Canada’s productivity and contribute to a members.” vision for sustained success in the global Speaking about his priorities as incom- marketplace.” ing chair, McLean intends to build on the “In terms of early childhood programs,” successes of his predecessors. “The role of McLean adds, “Kids ‘N Crime was a ground- the chair is not to come in and reinvent what breaking report that looked at the circum- the organization is,” he says. “The chair is stances that lead children to get caught up part of the organization for a period of time in a life of crime. We’re going to follow that and as such can shine a brighter light on a up with a new report that looks at putting a few issues, direct some emphasis, and inject price on the social investment needed for

Here’s how: NEXT ISSUE Enter the Spirit of Vancouver photo contest website for a chance to show your spirit at Features coming up in the September/October 2010 issue of www.spiritofvancouver/contest Sounding Board: Education & Professional Development It’s more than what you think… Event Management  We helped save the reworks;  saved the Indy; Private Schools  showcased Olympic hopefuls and athletes; Small Business Month  and champion community well-being.

Fall Getaways Our accomplishments are many, but they are only possible because of you. Help us spread the spirit. CLOSING DATES: Editorial (members only): August 16, 2010

Advertising Bookings: August 20, 2010 Canada has Spirit, and together we can help keep it alive. Spirit Lives Here!™ MEMBERS ONLY: Does your company have news to share on any of these topics? Email your editorial submissions (400 words max.) to editor@board- oftrade.com. Please confirm you are a Board of Trade member. Submissions are www.spiritofvancouver.com for consideration only and can be edited for legality, style and length.

MEMBERS RECEIVE A 20% DISCOUNT ON ADVERTISING RATES: To adver- tise in these feature sections or elsewhere in Sounding Board, please contact Gary Fach at [email protected] or 604-876-0463.

5 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® chair’s message

p u b l i s h e r The Vancouver Board of Trade e d i t o r -in-c h i e f Darcy Rezac, 604-641-1255 Know what you [email protected] m a n a g i n g e d i t o r Terry Hadley, 604-641-1271 [email protected] stand for contributing e d i t o r Tashon Ziara [email protected] charted a path towards a sustain- be involved, be a host, and show d e s i g n & l a y o u t Jennifer Bogart, 604-640-5465 [email protected] ably healthy community. The the world the fantastic potential Board struck the Health, Wellness of this province. And you deliv- advertising representatives Deborah & Gary Fach, 604-876-2513 [email protected] D. Roels by Photo and Well-being Task Force. We ered. The Board hosted signature Sue Paish, Chair hosted a health-care forum for events: the annual Countdown to The Vancouver Board of Trade 150 leaders to debate preven- 2010™ supporting athletes, the Want more information about joining The Vancouver Board of Trade? tion and productivity, an H1N1 RBC Legacies Now Speaker Series, Call 604-641-1260 or e-mail [email protected]. Whether in your personal or business life, knowing what you forum, and welcomed Minister John Furlong, Spirit of Vancouver stand for and why is fundamental of Health Kevin Falcon to speak House™ breakfasts and more. Our to both success and happiness. on reform. Prevention is key to Backstage Pass updates covered Once we have that sorted out, it’s maintaining our health, central everything from transportation to far easier to identify the things to both a successful economy inspiring employee engagement. that matter. and enhanced quality of life. On The Board also hosted a Members’ Before becoming chair, I re- June 23, we will host a Workplace Reception at BC Canada Pavilion flected on these key questions: Wellness Forum on practical ideas and held Metro Cities Forum 2010 what does The Vancouver Board promoting healthy lifestyles and (Premier Gordon Campbell’s only The Sounding Board is the official publication of The Vancouver Board of Trade and is the major com- munication vehicle with members. The publication is sent automatically to all 5,800 Board members. of Trade stand for and why? Put workplaces. speech during the Games) to draw Additional copies are sent to downtown Vancouver. ISSN: 0381-5471. The views expressed by contributing simply, The Board of Trade exists Youth: Engaging our children investment to B.C. There is no writers are their own and do not necessarily reflect the policies or positions of The Vancouver Board of in building a better society will doubt we delivered on expecta- Trade. The Vancouver Board of Trade reserves the right to edit all submissions for content, length, style, to promote individual, business format and legality. and community well-being as be our most important legacy. tions – as a province, a city and The Vancouver Board of Trade is Vancouver’s chamber of commerce. Since 1887, The Board has been an a vehicle for building a strong Our youth are our future. We as a country. It was our proudest active proponent of business in Vancouver. The World Trade Centre Vancouver is the international division province and country. were determined to engage young moment, realizing the vision of a of The Vancouver Board of Trade and is affiliated with more than 300 WTCs worldwide. A strong economy and vibrant people in our programs, events British Columbia that is innova- our mission statement public, private and not-for-profit and issues. Building on the mo- tive, inspired, courageous and The Vancouver Board of Trade works in the enlightened interest of its members to promote, enhance and facilitate the development of the region as a Pacific centre for trade, commerce and travel. sectors are vital to our families’ mentum created by the inaugural determined. Rix Centre Engaged Citizenship We’ve covered a lot of ground. our basic principles and our employees’ quality of life, The Board believes that the market system is the only system that works effectively in the allocation of and to our children’s future. The Award, which honoured youth It would not have been possible scarce economic resources for efficient and stable economic growth and job creation. The Board recognizes Board is determined to ensure we ambassadors Craig and Marc without our staff, and hundreds of the imperfections of the market system and supports the need for publicly provided services such as social Kielburger, and raised money volunteers, particularly the direc- services, health services and public education. The Board supports the philosophy of less government build a strong province for you, involvement in the business sector and believes that governments should not do what can be done in whole your family and your business. for families in Africa, The Board tors of the board. It also could not or in part by the private sector. Last June, I identified three actively supported Vancouver’s happen without you. Together, Publications Mail AGREEMENT No. 40011551 core areas of focus, each building first We Day, a Free the Children each activity has been a small step RETURN UNDELIVERABLE CANADIAN ADDRESSES TO the vancouver board of trade/world trade centre vancouver a strong economy in a different youth empowerment event bring- to building communities, a city Suite 400, 999 Canada Place way: encouraging us to be healthy, ing together 16,000 young people. and a province that is truly the Vancouver BC V6C 3E1 e-mail: [email protected] engaging youth, and ensuring that Recently, the Board’s Spirit of best place to live, work, play and ® Executive committee we hosted an exceptional 2010 Vancouver entered a fund-raising invest: that’s what we stand for. Olympic & Paralympic Games. partnership with Free the Chil- Thank you to all of those who c h a i r & c h i e f e l e c t e d o f f i c e r Sue Paish, QC, Chief Executive Officer So what, and how, did we do? dren. made this year a very special Pharmasave Drugs (National) Ltd. Health: If we are not healthy, 2010 Winter Games: As we one. And a very special thanks to s e n i o r v i c e -c h a i r Jason McLean, President & Chief Operating Officer The McLean Group we will not be a successful society. stood on the doorstep of welcom- incoming chair Jason McLean, v i c e -c h a i r Fred G. Withers, FCA, Managing Partner Health care consumes nearly ing the world, we were given who will be an incredible leader Ernst & Young LLP 50 cents of every provincial an incredible opportunity. The for the Board. v i c e -c h a i r Wendy Lisogar-Cocchia Board wanted to ensure it de- President, Century Plaza Hotel & Absolute Spa Group revenue dollar. We need to find And so, what do you stand s e c r e t a r y -t r e a s u r e r Jack McGee, CD, President new, creative solutions. So, we livered. We encouraged you to for? The Justice Institute of BC m a n a g i n g d i r e c t o r Darcy Rezac, CD, The Vancouver Board of Trade

board of directors k e v i n b e n t Pacific Newspaper Group guest column g e o r g e c a d m a n , q c Boughton Law Corporation d a v e c u n n i n g h a m TELUS y v o n n e r. d e v a l o n e Downtown U-Lok Storage Ltd. j o n f e s t i n g e r , QC Canucks Sports & Entertainment i d a j. g o o d r e a u Consultant Trends in business j o e g r e c h Ledcor c a l v i n h e l i n RCI Capital Group Inc. t e r e n c e h u i Concord Pacific Groups Inc. c h r i s k e l l y Va ncouver School Board (ret.) education: As I see it c a r o l l e e Linacare Laboratories v. p a u l l e e Vanedge Capital e l i o l u o n g o KPMG LLP globalization of markets and ex- is an increased demand for flex- t i m m a n n i n g RBC Royal Bank ponential technological advance ible delivery in both traditional k e n m a r t i n Pacific Blue Cross (social, academic and industrial) and non-traditional institutions, d e r r a l g. m o r i y a m a BMO Bank of Montreal from current trends in provincial in-class and on-line, incorporating e v i o. m u s t e l Mustel Group Ltd. business education. Whereas webcasting, video conferencing, j o h n w. nightingale Vancouver Aquarium Robin Hemminsen, Dean the business school of the past podcasting or a hybrid of each. t i n a o s e n Hub International BCIT School of Business t r a c y r e d i e s may have evangelized financial We see an increased demand j o n s c h u b e r t ICBC The School of Business at BCIT growth, the business school of for “laddered” credentials, with l o r n e s e g a l Kingswood Properties Ltd. prides itself on internalizing a higher today has developed a previously institutions such as BCIT deliv- r o n w. t h i e s s e n Hunter Dickinson Inc. purpose, developing strategic part- unheard-of social conscience, ering a pathway that includes m o s s a d i q s. u m e d a l y Consultant nerships and integrating applied creating a revolutionary change in certificates, diplomas, degrees a n i b a l r. v a l e n t e PCL Constructors Westcoast Inc. p r av e e n v a r s h n e y Varshney Capital Corp. real-life learning, while delivering purpose – for the good. and subsequent life-long learning an exemplary business education This shift in purpose forms the opportunities. Such a pathway standing committee chairs including certificates, specialized foundation for a profound shift in may give a student both a special- c o m m u n i c a t i o n s Jim (J.J.) Johnson, Corus Radio Vancouver business diplomas and degrees (BBA post-secondary business educa- ized business diploma to acquire c o m m u n i t y a f f a i r s Mary Anne Davidson, Acciona Infrastructures and BTech in Accounting.) tion. It requires a curriculum with a hands-on skill (to jump-start a m e m b e r s h i p Craig Hemer, Odgers Berndtson It is not possible to separate a social conscience and a global career) and a business degree to s m a l l b u s i n e s s c o u n c i l Bob Laurie, WRL Real Estate Advisers Ltd. the inf luence of financial instabil- perspective – practical, hands-on further develop critical thinking ity, corporate social responsibil- and applied. ity, environmental stewardship, Throughout the country, there Co n t i n u e d o n p a g e 21

6 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® bw

key issues Importance of early years in child development

By Da v e Pa r k impacts than the same amount of investment later. As shown in the Traditionally, the education accompanying graph, pre-school system has taken responsibility programs and programs targeted for the schooling of children towards the earliest years of life beginning when they are ap- produce a substantially larger proximately six years of age. beneficial impact per dollar in- In Canada and in the U.S., the vested than expenditures on education and development of grade school or post-school job children younger than school training. age has been a responsibility of Canada and its provinces are parents and a “hodgepodge” of at a pivotal point with respect to arrangements. Such a system understanding this and the num- ignores the great significance erous problems and difficulties of the early years of childhood that can be prevented or overcome development. The Organization with larger, well-planned and for Economic Cooperation and coordinated investment in early Development (OECD) has referred childhood development. Given to Canada’s infant and pre-school the serious financial problems services as an “uncoordinated facing governments in Canada, patchwork of stand-alone, vulner- it is a major challenge to find the able service providers.” In three funds to address the situation. reports since 1999, The Vancouver Nevertheless, it is vital that the Board of Trade, in co-operation resources be found and applied with others, has made efforts to help create a more coordinated to analyze this situation and and effective approach to early promote positive changes. to understand language and he or she grows through youth into action taken to help correct learn- childhood development in this Within the past decade or two, generally develop coping skills adulthood. For example, problems ing and developmental problems country. researchers have found that the begins at a very early age. Positive in learning to read can have a is far less costly and much more Dave Park is economist emeritus ages from birth to six years are reinforcement from caregivers serious effect in future years. Ag- effective if undertaken before the at The Vancouver Board of Trade. the most vital for the emotional assists child development. Nega- gressive behaviour can develop, child is of school age. Recently he completed a review of and cognitive development of tive experiences tend to have the and if not moderated, it may lead Nobel Prize-winning econo- the long-term economic benefits children. During this period, the opposite effect. to criminal behaviour in later life. mist James Heckman has con- of early childhood development as brain develops rapidly. In the During early childhood, a Fetal Alcohol Spectrum Disorder cluded that investment in early a follow-up to The Board’s initial Early Years 2 study, Canadian variety of problems can develop is amenable to treatment in the childhood education produces Kids ‘N Crime Report released in researchers detail how the ability that may adversely affect a child as very earliest years. Generally, proportionately much greater October, 2006. Get engaged! Volunteer at The Board of Trade

By Be r n i e Ma g n a n • Correct reporting of national they put into our monthly meet- crime statistics by Statistics ings. clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip The definition of volunteerism is Canada The Community A ffa irs clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip “the policy or practice of volun- • Cross-border transportation Committee is open to all Board clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip teering one’s time or talents for • Metropolitan Job Core Study members who wish to volunteer. clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip • Homelessness Many of the other commit- charitable, educational, or other clip clip clip clip clip clip clip clip clip clip clip clip clip clip clip... worthwhile activities, especially • Early childhood education tees have a limited number of in one’s community.” • Immigration policy members and terms of reference Part of what The Vancouver • Gateway transportation which provide scope for the work Board of Trade is known for is its Many of these are also done to be done. networking events and activities. in conjunction with Vancouver Volunteering is about putting But did you know The Board also Metro chambers of commerce/ back into the communities develops policy on behalf of its boards of trade and other organ- where we live and the volun- members on a variety of different izations such as the Vancouver teer members at The Vancouver issues affecting business as well Foundation. Board of Trade do just that. We as the community at large? We The four key standing com- are always looking for additional then advocate on behalf of our mittees are: volunteers who have expertise in members with various levels of • Community Affairs areas of concern to the members government. • Small Business Council to help formulate policy. If you Staff work in both these areas • Membership have expertise and would like to to service members. However, we • Communications contribute to our deliberations, could not achieve the results we Other committees and task please send us an e-mail along have done without you. It is the forces are mandated to deal with with your background indicating Click volunteer members that form the specific policy areas, such as: which committees/task forces backbone of policy development. • Health care you are interested in. Note that The are two ways to get the information • Access over 230 full text news and The vast majority of our volun- • Municipal, Provincial and due to the limitations of mem- you need to stay on top of what’s business sources from major teers work on policy task forces Federal Budget Task Forces bership on many committees, happening. Canadian dailies and newswires, regional community papers, TV and and committees (more than 500), • Transportation we may not be able to accept all You can subscribe to a clipping service radio transcripts, specialty trade dealing with the many issues • Education and Skills Short- those who volunteer, but will and wait or you can click on the Media journals and magazines. Plus Monitoring service from FPinfomart.ca affecting our membership. ages do our utmost to accommodate access to major American information and get the right information right now. Key issues addressed in recent • Canada-U.S. Relations you. sources. Call us at 1 800 661-7678 or click us and years, where The Board has had • Community Safety Become more active in The • Instant delivery of results. significant impact, include: • Downtown Eastside Board and volunteer! we’ll sign you up faster than you can  nd a pair of scissors. • Timely updates. • Lowering municipal taxation • Urban Infrastructure Bernie Magnan is chief econo- on businesses • Economic Development mist at The Vancouver Board of • Governance of TransLink • Sustainability Trade. For information, see www. We value our volunteers and boardoftrade.com → Key Issues → • Building the Canada Line All at your  ngertips. All in one place. appreciate the time and effort Committees & Task Forces.

7 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® noway.indd 1 6/8/05 11:23:10 AM More containers than ever saved from our landfi lls

JUST BY RECYCLING BEVERAGE CONTAINERS:

You take the equivalent of 37,000 cars off BC’s roads for a year.

You save enough energy to light 65,000 BC homes for a year.

You contribute to the reduction of about 137,000 tonnes of carbon dioxide equivalent being released into British Columbia’s atmosphere.

A) PRINCIPLES FOR PRODUCT STEWARDSHIP

01 Producer-user responsibility – Costs are covered by consumers and producers of products and not downloaded to local governments or taxpayers. Often a deposit or levy is charged at the time of purchase.

02 Level playing fi eld – All producers are treated equitably with no cross subsidization of container or product types. There are more than 175 Return-It™ Depots and mobile collectors across BC which are independently-owned and operated. 03 Results based – Producers are required to set and achieve positive environmental results. The goal is ncorp Pacifi c (Canada) is BC’s largest Recycling by the numbers. continuous improvement. Product Stewardship Corporation. It is 04 Transparency and accountability – Financial mandated to develop and manage a con- Although almost 27 million fewer containers were E sold in 2009, we still recovered over 8 million statements are independently audited and publicly sumer-friendly and cost-effective system to available. recover end-of-life consumer products and more than we did in the previous year. packaging for recycling. You probably know them Here’s how the over 1 billion containers recycled 05 Easy access – All consumers have reasonable access to collection sites. best through the Return-It™ Depot system. in 2009 break out. There are more than 175 Return-It™ Depots Aluminum – over 377 million and mobile collectors across BC which are inde- Plastic – over 372 million pendently owned and operated. Approximately Polycoat – over 84 million B) TRANSPARENCY IS A PRIORITY 80% of the beverage containers sold in the Here is a guide to Encorp’s fi nancial system. province are recovered and recycled into some- Glass – over 227 million thing new. That’s over 1 billion containers kept Other – over 52 million Revenues out of our landfi lls. The money that comes in is made up of: 100% industry operated. Product stewardship to the rescue. Unredeemed Deposits – For every container sold in BC, Encorp is 100% industry operated and receives beverage producers pay Encorp a deposit. Deposits Product stewardship is all about responsibility. no government funding (see sidebar A). There unclaimed by consumers are used to pay part of the The guiding principle of this environmental is no cross subsidization of container types. system cost. management strategy is that whoever designs, Expenses incurred operating the Return-It™ Sale of Collected Materials – Collected materials, produces, sells or uses a product takes responsi- system include deposit refunds (over $93 million such as aluminum, glass and plastic, are sold in the bility for minimizing that product’s environmen- in 2009), hand ling fees to depots, transportation marketplace. tal impact. and pro cessing of collected containers, con- Container Recycling Fees – For some container types, The aim is to divert recyclable materials from sumer awareness and administration. Revenues where the above two revenue streams are insuffi cient to going to waste in landfi lls. The rewards are sig- are made up of the sale of collected materials to cover costs, Encorp charges a Container Recycling Fee nifi cant: We can reduce the need to develop new recyclers, unredeemed container deposits and, if which is paid by the consumer and is not refundable. landfi ll sites and the diverted materials can be required, a container recycling fee (CRF). reused thus saving the energy needed to produce Encorp combines private-sector effi ciencies Expenses new products from raw materials. with a high degree of public-sector transparency The money paid out is made up of: Many of the products we use every day can to manage collection and recycling programs Deposit Refunds – Reimbursements to depots and be harmful when they reach the end of their (see sidebar B). Information about its mission, grocery retailers for the deposits refunded to consumers.

useful life. They may be corrosive, toxic or fl am- key objectives, operational and fi nancial perfor- Handling Fees – Paid to depots and some retailers for mable. BC’s product stewards have committed mance are made available to the public. The Board collecting containers from the public. to recycling their products safely and responsibly. of Directors consists of beverage and in- By returning your products to the appropriate dustry representatives, as well as directors with Transportation and Processing – Encorp contracts with trucking companies to collect containers collection sites, you can guarantee a safe and no affi liation to either industry. For more informa- and with processing companies to compact containers responsible recycling process. tion visit return-it.ca for shipment to recyclers.

Working together like a well-oiled Consumer Awareness and Education – Encorp promotes recycling machine. beverage container recycling through general advertising and specialty programs. BC’s Product Stewardship model works because Producers, Local and Provincial Governments, Administration – Contract management, the collection Retailers, Collection Sites and Consumers work of revenues and the payment of expenses to the dozens of independently-owned companies under contract together to ensure that products that have reached For more information, to Encorp. the end of their useful life are managed in an visit return-it.ca or call 1-800-330-9767 environmentally friendly manner.

ADVERTORIAL

8 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise®

WASSERMAN + PARTNERS ADVERTISING ART: LM AE: AC DSGN: JD PROD: SH BLACK LASER % AD SIZE: 10.25" x 15" PRINT METHOD: Web Nwsp EPI-P08119.03 BLEED: na RES FINISHED: 200 PPI DESIGN : File: !EPI115_SndBrd OTHER: - ARTWORK SCALE: 1 : 1 Rev: Apr. 12, 2010 – 12:17 PM FINISHED: - RES ARTWORK: 200 PPI AE/PROD : EPI 115 FORMAT: Mac indd CS4 NOTE : Sounding Board DELIVER: PDF/X-1a STUDIO : Adaptation: B.C. industries’ preparing for climate change makes good business sense

improve the resilience of its power adaptation policy for top-of-mind grid, the corporate world is plan- issues such as biodiversity, extreme ning for, and acting on, adaptation weather, energy, water security, strategies, because it makes good crop and food supply, popula- business sense. tion displacement, health risks, To be effective, industry needs new technologies and sea-level support from government in the rise – and the linkages between form of policies that stimulate these areas as well as emissions availability of resources and data, reduction. rebates and incentives, as well The provincial government’s as regulatory standards such as proactive stance on climate change zoning and building codes. And has positioned B.C. to take advan- decision-makers in both govern- tage of emerging markets for new ment and industry need assistance technologies, and together with decoding the enormous amount of B.C.’s innovative industry sectors, information on the subject in order we have an extraordinary suite of to formulate effective, sustainable resources we can draw on. policy that incorporates both This paradigm shift to com- emissions reduction and risk man- bined expertise in adaptation and agement in the form of adaptation mitigation represents a compel- to climate impacts. ling opportunity for B.C. to move Simon Fraser University’s forward as a national leader on Adaptation to Climate Change issues that affect all Canadians. Team (ACT) is responding to this Visit www.ceres.org and www. Deborah Harford of Simon Fraser University’s Adaptation to Climate need by developing climate change sfu.ca/act for more information. Change Team (ACT) gave a presentation to The Vancouver Board of Trade’s Sustainability Committee recently. A summary follows:

we can expect to see increas- industry sectors likely to be most By De b o r a h Ha r f o r d ingly extreme weather variability, impacted in B.C. as forestry, fish- Power Smart Tips too much and/or too little water, eries/aquaculture, agriculture, “Adaptation to climate change” changing crop and species pat- health, tourism/recreation, food Install lighting controls (dimmers, motion sensors). proposes that we prepare for the terns – and additional concerns security/crops, transportation impacts of climate change while such as new health risks, popula- (rail, road, air, ports), utilities and It can cut annual costs significantly. You can also we work to reduce emissions. tion displacement and rising sea services, infrastructure, energy, get dimmable CFLs. There’s no time to waste, according levels. Impacts already being seen and financial sectors, especially See http://tinyurl.com/LightingControls to Ceres, a U.S.-based coalition in British Columbia include the those concerned with insurance. of more than 80 investor, en- mountain pine beetle epidemic, Industries that recognize the Switch off your monitor when you are not using your vironmental and public-interest reduced snowpack on lower ski need to act on this challenge stand computer and the savings add up. organizations, which says that hills, early ripening of crops such to minimize future risk and grow See http://tiny.cc/SwitchOff current levels of CO2 are already as pumpkins, water shortages, new opportunities that stimulate high enough to raise temperatures wild fires forcing evacuations the economy, while offering the side Have you had a Home Energy Audit? We have to their highest levels since the end and decimation of salmon fry by benefits of knowledge transfer and of the last Ice Age. These emissions, elevated water temperatures. leading by example. Indeed many information on how you can do this. combined with those we will In 2007, Natural Resources are already acting; from insurers See http://tiny.cc/HeatingGuide likely continue to emit, will affect Canada (NRCan) produced a like Zurich, which are experiencing us well into our grandchildren’s National Climate Change Impacts massive increases in damages Supplied by BC Hydro Power Smart lifetimes. and Adaptation Assessment for caused by extreme weather, to BC According to climate models, Canada, which identified the Hydro, which is learning how to

Frequent flyers worried about their personal carbon footprints Rick Baxter explained what the is promoting West Coast can rest easy when they board flights on West Coast Air, a British process was like for his company: its official new carbon neutral Columbia airline that offers daily scheduled flights to Victoria, “West Coast Air leadership and designation at all six of its termin- , Comox and the Sunshine Coast. In January, the company, employee teams learned many als, recognizing that consumers Air proves a member of The Vancouver Board of Trade, announced all of its lessons, but also saw greater ef- are increasingly concerned about flights are now carbon neutral. ficiencies and cost savings within the environmental policies of that even West Coast Air has worked for several years with outside experts our day-to-day operations…we’re the companies they patronize. and programs to develop a carbon management strategy. The challenging other businesses in Passengers can be assured that company used the Climate Smart program for carbon measure- this province to follow our lead they do not have to offset their airlines can ment and the identification of areas for potential reduction. Em- and take on their own carbon individual flights as they might ployees were asked to suggest and carry out reduction actions, and reduction strategy.” with other carriers, nor pay a fee achieve Bullfrog Power was chosen for its low-impact electricity. Finally, John Yap, Minister of State to do so. West Coast Air is con- West Coast Air made the commitment to offset all net emissions for Climate Action, agrees with tinuing to work on embedding through Pacific Carbon Trust, a Crown corporation established in Baxter. “Small and medium-sized sustainable initiatives across the carbon 2008 with the mandate to build B.C.’s low carbon economy. businesses in our province will organization. West Coast Air has laid down the gauntlet for other small and play a key role in meeting our Visit www.westcoastair.com for neutrality medium-sized businesses in B.C. West Coast Air president and CEO climate action targets,” he said. more information.

9 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® business meetings

Going back to camp

By Ji m Fr a n c i s

Picture your next corporate planning, training or strategy session taking place in a residential camp setting on beautiful Indian Arm, the most southerly glacial fjord in Canada. In this unique setting, you and your team are free from the distrac- tions of the workplace and the confines of traditional meeting facilities. You kick off your event on a Friday evening from a podium nestled amongst the trees, with a backdrop of the clear, calm waters of Indian Arm. You plan to spend part of the weekend in highly inter- active meetings both indoors and out, and the rest of the time testing the limits and building your team with activities such as rock climbing, kayaking, high ropes and more. St. Regis Hotel Vancouver wins two On Saturday evening you’ll celebrate the accomplishments of the day with a ® salmon barbeque, then gather the team Travellers’ Choice awards around the campfire to share stories about your company and its people. Sunday, By Ja n e t Th o m a s of services included in the standard rate. in just the most perfect location” and with you’ll rise early for a little exercise and “The original vision for the hotel was two Travellers’ Choice® awards in its first some more sessions, and you have some- After only one year in operation since a to offer room pricing that eliminated the year since reopening, it’s safe to say that thing really special arranged for later in complete $12 million renovation, the St. frustration of hidden charges and we’re guests agree completely. the day. Regis Hotel Vancouver was named one of pleased that our guests have recognized Janet Thomas is director of sales with You feel confident you’ve found the the top six hotels in Canada in two separate the added value we pack into our rate,” St. Regis Hotel. For more information, visit perfect venue to ignite your team. The categories: Best Hotel Value and Best Hotel said general manager Jeremy Roncoroni. www.stregishotel.com. To read traveller shared accommodations are rustic, but Service, in the eighth annual TripAdvisor® “We feel that we offer unbeatable value in a reviews of the St. Regis, visit www.trip- dry and comfortable. Meals are simple, but Travellers’ Choice® awards. sophisticated downtown boutique hotel.” advisor.com. the food is plentiful and nutritious. And in Unlike other awards, the Travellers’ In addition to all of their standard keeping with the times, you’ve arranged Choice® awards are based on millions of rate inclusions, the St. Regis Hotel is for all of this at a fraction of the cost of a real and unbiased reviews on tripadvisor. also offering free day passes to the Steve traditional corporate event. com™ and they are the best measure of Nash Sports Club, Vancouver’s premiere The only sound comes from the birds what real people, whether travelling for fitness and wellness centre as a bonus as the sun sets, but there is a buzz of business or pleasure, think about the for all new corporate rate agreements. anticipation. You know this is going to be places they stay while away from home. With the St. Regis Hotel, corporate travel a highly productive weekend… one they One of the elements unique to the St. managers can manage costs with a room will never forget! Regis Hotel is inclusive pricing which rate that includes all necessities and many You begin your opening remarks… allows guests to go from arrival to depar- bonuses while corporate travellers enjoy Jim Francis is the founder of Wavemaker ture without ever paying an extra charge. award-winning, stylish and comfortable Consulting and Wavemaker Adventure Full breakfast, in-room internet, bottled surroundings. Learning. For more information, visit www. water, local calls and faxes and business The St. Regis Hotel describes itself as wavemakerconsulting.com. centre access are among the extensive list “just enough hotel, at just the right price,

Discovery Place Retreat offers a fresh perspective

In the context of corporate responsibility, business. The business professional’s goal result. “You can’t change what you don’t it is common for executives to not have should be to bring into focus, identify and acknowledge.” the time or the inclination to address resolve the hidden obstacles and practices Discovery Place Retreat provides the subliminal issues. These sublim- which contribute to costly mistakes, cause facilities, accommodation and recrea- inal problems often appear to be damage and harm progress. tion suitable to an emerging perspective. triv ia l compared to the urgency An emerging approach is for one’s team Founder Carole James is a professional of everyday decisions. In addi- to think differently and more creatively facilitator and coach, with more than 25 tion, performing by rote (as in a new and relaxing environment. The years’ experience as a human resource so many of us do), can cause new environment, together with shared consultant, business executive and entre- tunnel-vision, which leaves activities, encourages friendship and preneur. She has personally guided and us blind to little problems reinforces team spirit. A fresh perspective assisted hundreds of corporations with that can turn into bigger ones inspires exciting possibilities and healthy, major sourcing plans and organizational – a business risk that cannot constructive change by: decisions. James is qualified and available be afforded. 1. Heightening awareness of subliminal to facilitate meetings that will draw the The cost of not addressing problems; best from people in individual or group subliminal issues is reflected 2. Identifying the tools that can provide sessions. in organizational dysfunction, effective solutions; Take your team to the next level. disharmony, stress and absenteeism, 3. Providing a personally designed skill Visit www.discoveryplaceretreat.com for all of which play havoc on a successful set that will help achieve the desired more information.

10 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® business meetings

Catering that delivers the ‘Edgeceptional’

ings and demanding schedules. With an Edge Café is a great venue for any type of increasing number of people experiencing private function, be it a business presenta- food sensitivities, the availability of whole- tion, corporate dinner or a special social or some and natural food is well-appreciated seasonal gathering. Located just steps from and the company also offers many options the Canada Line, The Edge Cafe provides for vegetarian and vegan diets. an upscale and completely private space With full off-site corporate and special with full food and bar services to accom- event catering capabilities, EdgeCep- modate groups of up to 40 for seated events tional’s commitment to high quality is and 85 guests for stand-up receptions. complemented by professional guest For more information, call Judy Reeves, services. Whether they are catering to a owner of EdgeCeptional Catering at 604- corporate boardroom (serving gourmet 876-7226 or visit www.edgecafe.ca. sandwiches, salads and fresh baking) or a reception offering elegant cocktail style hors d’oeuvres, the company’s aim is to provide service and food that exceeds expectations and evokes a truly “EdgeCep- tional” experience. EdgeCeptional Catering’s sustainability principles are also evident with food beautifully presented in reusable service ware. Full event catering also encompasses Operating from The Edge Café at Eighth and after several years in sales and extensive buffet and plated sit-down meal service Yukon in Vancouver for almost three years, travel, during which Judy experienced with full bar and staff available, all profes- EdgeCeptional Catering is quickly becom- firsthand the lack of availability of good sionally planned and executed. ing known on the Vancouver catering scene healthy food for busy business executives Thrilled to have been selected to provide for delivering food that offers a refreshing and realized there was an opportunity in a gold medal catering performance for the change from conventional boardroom fare. the marketplace for a caterer that focused City of Richmond’s Olympic site – The Owner Judy Reeves has lived by a fresh on fresh, local ingredients. Richmond O Zone – during the 2010 Winter and healthy food philosophy all her life Having found a perfect niche, EdgeCep- Games, EdgeCeptional Catering is also and that philosophy is the essence of her tional Catering delivers the kind of healthy, proud to be the caterer of choice for TD catering company. fresh and energizing food that revives and Financial Services. The idea for her company came about refreshes during those long days of meet- In addition to their off-site catering, The

Small Meetings. Big Delivery. Whistler IN THE HEART OF DOWNTOWN VANCOUVER

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Introducing our Small Meetings Offer. Group rates starting from us today tact for ava At Pan Pacific Whistler you can count on warm, personal service on ilab C ility and a custom meeting experience. From spacious all-suite luxury $159 to the value of our Spa and Dine Small Meetings Offer, we deliver big. Call now for a quote on your next meeting or retreat. for a One Bedroom Suite Including complimentary For full details on the Small Meetings Offer contact Don Prins, breakfast, wireless internet, Director of Sales. 604.880.1922 or dprins@panpacifi c.com local calls and the Spa or Dine Offer.* www.panpacifi cwhistler.com

* Spa or Dine Small Meetings Offer valid for a limited time and not combinable with other offers. Group room rate is quoted in Canadian dollars for Pan Pacific Whistler Village Centre and is net non-commissionable. Groups must be a minimum of 10 rooms per night. Some restrictions and black out dates apply. Spa or Dine Small Meetings Offer also available at Pan Pacific Vancouver and Pan Pacific Seattle. Please contact Don Prins for full details of the Offer.

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11 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® GOVERNORS’ BANQUET 2010 Rix Center awards 2010

The late Dr. Don Rix, CM, OBC became the first Vancouver Board of Trade chairman to be inducted into the Council of Governors posthumously at the annual Governors’ Banquet 2010: A Salute to Community Health and Well-Being on April 7. “He took personal satisfaction that his passion for corporate en- gagement would live on through the Rix Center... his values will live on through The Board of Trade and the Rix Center,” said his daughter Laurie Rix Macrae during the sold-out gala event. Governor David McLean, OBC, chair, the Rix Center, and Sue Paish, chair, The Vancouver Board of Trade, presented the annual Rix Center for Corporate Citizenship & Engagement awards. The five nominees for the Engaged Corporate Citizenship Award 2010, adjudicated by Tim Manning, regional vice-president, commercial financial services Jimmy Pattison, OC, OBC, received the Engaged the Sauder School of Business on behalf of The Board of Trade, were received the Rix Center’s Engaged Corporate Citizenship Award on Community Citizen Award. BC Hydro (nominated by Vancouver Whitecaps FC); behalf of RBC Royal Bank., presented by David McLean (left) and Sue (nominated by British Columbia Institute of Technology Founda- Paish (right). tion); Scotiabank (nominated by St. Paul’s Hospital Foundation); All photos courtesy Ltd. (nominated by VANOC) and the winners, RBC Dave Roels. Royal Bank (nominated by YWCA Vancouver). Jimmy Pattison, OC, OBC, chairman, president, CEO and sole For complete coverage, owner of the Group, was awarded the Engaged Commun- visit www.boardoftrade.com. ity Citizenship Award. McLean read out a tribute from Peter Brown, chair, Canaccord Financial Inc., who said Pattison is an “exemplary character” whose involvement in Expo ’86, 16-hours-a-day, was the “most outstanding role in community service I have ever seen.” Pattison thanked The Board and sponsors, particularly RBC Royal Bank who, he recalled, lent him his first $40,000 to set up. He Sharing skills: Yvonne De Valone, director, The Vancouver Board of Trade, and chair, encouraged anyone unable to donate money to donate their time Leaders of Tomorrow (LOT) Program volunteering to give back to the community. Committee (right) joins her LOT mentee, ChiChi Wang.

Laurie Rix Macrae, chair of the Rix Family Foundation, Jimmy Pattison shared his virtuoso trumpet-playing skills to a standing ovation when he Darcy Rezac and Jimmy Pattison admire his gift – a blue sculpture of was invested as an Honorary Fellow of the Rix Center joined long-time friend Dal Richards (right) and the Dal Richards Orchestra on stage. the Jim Pattison Pavilion at Vancouver General Hospital by British seen here with Pamela Martin, anchor, CTV News at Six sculptor Timothy Richards. The engraved icons symbolize various (right) who joined Frank S. Borowicz, QC, governor, The Pattison industry sectors. Board of Trade, as Master of Ceremonies.

L-R: Guests Joe Segal and his wife Rosalie; Mary and Jimmy Pattison.

Jason McLean, senior vice-chair, The Larry Berg, president and CEO of YVR (centre), awarded the inaugural Engaged Board of Trade and girlfriend, AJ Corporate Citizenship Award in 2009, is joined by guests at the reception at the Martin. Fairmont Hotel Vancouver.

12 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® management news

Thanks to Graham Clarke as he steps down from historic role with YVR

By da r C y re Z a C to any government funding. YVR is founding partner in The Vancou- Board of Trade governor Graham Clarke ver Board of Trade’s Spirit of Vancouver® announced last month that he was stepping program founded by then Board chair down as chairman of Vancouver Airport Carole Taylor in 2001. Authority, a role he has performed since YVR has consistently been rated by 1997. Former Vancouver Board of Trade Condé Nast and others such as the Inter- director Mary Jordan succeeded him on national Air Transport Association (IATA), June 13. And, what a run it has been on as amongst the best in the world. IATA Graham’s watch. recently rated YVR as the best airport in Clarke’s interest in the airport goes North America. back to 1987 in his role as chairman of The Vancouverites have every reason to be Vancouver Board of Trade. The Board was proud of our airport, and polls show that the lead proponent to devolve YVR from a we are.

federal department to a locally managed D. Roels by Photo We at The Board are very pleased airport authority and Graham chaired the “Corporate citizenship is integral to every organization,” Graham Clarke told the sold-out crowd at the Graham will continue on as a YVR director team that did the initial feasibility study. It Governors’ Banquet 2009 when YVR was awarded the Rix Center’s inaugural Engaged Citizenship Award. and chair of its international subsidiary, was a bold initiative which involved leasing tive officer since 1998. But Clarke was a key offerings with “street pricing,” the world’s Vancouver International Airport Services. the airport from the federal government player from the outset as member of the best collection of aboriginal art (including He is quoted in The Vancouver Sun as and managing it with a locally appointed transition group – a founding director in the centerpiece, Bill Reid’s magnificent saying, “There is much yet to be done.” board of directors. Special legislation had 1992 and chairman in 1997. Jade Canoe), and outstanding success as In the meantime, as we wish Mary to be drafted establishing a federal society The Vancouver Sun, in a recent article a 2010 Winter Games Olympic partner, Jordan our congratulations and best wishes to make it happen. The negotiations took announcing Clarke’s decision to step down, are some of the airport’s noteworthy ac- in her new role, we offer Graham our heart- six years, and the transfer document was acknowledged his important role as part of complishments. Lesser known is YVR’s felt thanks for a job exceedingly well done 600 pages long. Of course there were many the team that transformed YVR from “Basic impressive record in achieving an expanded as chairman of YVR. players involved, not the least of whom was to Brilliant.” A new international terminal air bi-lateral agreement with the U.S. and Darcy Rezac is managing director and the late legendary Chester Johnston, YVR’s building and hotel, parking garage, a new managing under contract 17 airports in chief engagement officer of The Vancouver first chairman; first CEO David Emerson, runway and control tower, expanded and seven countries, including Santiago, Chile; Board of Trade, and executive chair of the Rix and Larry Berg, there from the authority’s upgraded domestic facilities, the Canada Montego Bay; Nassau; Hamiliton, Ontario; Center for Corporate Citizenship & Engaged inception in 1992 as senior vice president Line rapid transit train to downtown, Moncton and Cyprus. All this has been ac- Leadership. operations and president and chief execu- new de-icing facilities, outstanding retail complished profitably and without recourse

13 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® Vancouver Aquarium puts on the glitz for fundraising gala

attire, the evening gets underway with a point” of this amazing night is the mood, champagne entrance. As you enjoy your the special feeling that’s in the air. So if you first sips of bubbly, take a look around. The wonder why it feels like such a special night, Aquarium at night is like a magical under- it’s the people who attend that make it so, water kingdom, a sublime backdrop for the and the spirit of giving that will be all around festivities about to unfold. you. Simply by attending, you support crucial One of many highlights to be enjoyed is conservation programs. And everything – cuisine by 14 of Vancouver’s top restaurants, from food to wine to auction items – has been including Bishop’s, Blue Water Café, C donated by our business community. restaurant, Coast, Le Gavroche and other Night at the Aquarium is a coming togeth- members of Ocean WiseTM, the Aquarium’s er of a great many people to celebrate one of sustainable seafood program. Be sure to the city’s iconic institutions. And while the bring an appetite. There will be a seem- Aquarium has been educating (and daz- ingly endless array of culinary delights to be zling) visitors since 1952, you should also sampled and explored. know that the Aquarium, circa 2010, throws Next, you have a tantalizing collection of one amazing party. But don’t take it from B.C. wines from Ganton & Larsen Prospect us – come to Night at the Aquarium and see Winery, and beer from Turning Point for yourself! r ke Q. Pa by: Photo Aquarium supporters get glitzy at Night at the Aquarium 2009. With great food and wine, great prizes and Brewery, Canada’s first (and B.C.’s own) fully A final word of advice? Book your tickets a great cause, this year’s event promises to sell out fast. sustainable brewery. early. This year’s event is sure to be a sell- Keeping in mind the fundraising element, out. Mark the evening of Friday, June 11, on your Aquarium, may just be the best deal in town. live and silent auctions offer generously For additional information and tickets, social calendar – and get ready for the most For one thing, you get a partial tax receipt donated items from the likes of Tiffany & Co., visit www.nightattheaquarium.org or email delicious charitable donation you will ever because the Aquarium is a registered charity West Coast Fishing Lodge, Mercedes-Benz [email protected]. If you make. and every penny of your ticket price supports and exclusive, once-in-a-lifetime experiences feel you may wish to make a larger gift with At $250 per ticket, the Vancouver Aquar- its conservation and education programs. like a cruise to the Antarctic Peninsula. your ticket price, inquire about the Aquarium’s ium’s signature fundraising gala, Night at the Once you arrive in your sharpest cocktail But perhaps the most important “selling $1,000 per couple Chairman’s Circle.

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14 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® Premier presents awards at John Furlong’s post-Olympic speech

Honoured guest Premier Gordon Camp- Award, received on his behalf by his wife bell helped present Spirit of Vancouver® Darlene, “for his vision, leadership and awards to recognize the staff and volun- tireless dedication to bringing the Games teers who turned the vision of the 2010 to Vancouver and a legacy of generosity that Winter Olympic Games into a reality more will continue to inspire us.” powerful and patriotic than anyone could The Spirit of Vancouver Outstanding have imagined. A sold-out crowd of over Achievement Award was given to members 1,000 was present at the Westin Bayshore of the VANOC board of directors, “for their on April 16 to hear John Furlong, chief exemplary stewardship of the Games” and executive officer, Vancouver Organizing to the VANOC staff, , “for their outstanding Committee for the 2010 Olympic and performance in staging the Games.” Paralympic Winter Games (VANOC), give Finally, the Jack Poole Award for Vol- his first post-Olympic speech. unteerism was awarded to the over 20,000 The crowd gave Furlong a standing volunteers, for “planning and staging the ovation, and then watched the awards 2010 Games, welcoming the world with presentations as all VANOC staff and open arms and reminding us that smiles volunteers were invited on stage. are contagious;” also to the Ambassadors Furlong received the Spirit of Vancouver on the team, for “planning and staging the Outstanding Leadership Award “for inspir- Games, leading by example and cham- ing a nation to ‘believe’ and showing all of pioning our city, province and country.” us what is possible when we do.” Campbell Spirit of Vancouver®, a Vancouver praised Furlong’s “remarkable efforts” and Board of Trade program championing D. Roels by Photo said Canada’s Games could not have been community well-being, launched Spirit The Spirit of Vancouver Outstanding Leadership Award went to John Furlong (2nd from right) “for inspiring a nation to ‘believe’ and showing all of us what is possible when we do;” also to the late Jack Poole, founding directed by a better person. Canada™ Fridays in March to encour- chair of VANOC, and received on his behalf by his wife, Darlene (2nd from left), “for his vision, leadership The late Jack Poole, founding chair of age members and the public to keep the and tireless dedication to bringing the Games to Vancouver and a legacy of generosity that will continue to VANOC, was also a recipient of the Spirit Olympic spirit alive by wearing red – or inspire us.” Both are pictured here with Sue Paish, chair, The Vancouver Board of Trade and co-chair, Spirit of Vancouver Outstanding Leadership their Canada gear – every Friday. of Vancouver, and Premier Gordon Campbell.

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15 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® festivals & summer getaways

Bard on the Beach celebrates 21 seasons The tents will soon be up in Vanier foiled, and in the end a comic Vancouver’s Errol Durbach has a leader able to rally his “band of of Trade members who are sup- Park and the applause is sure to constable saves the day. Also blended Henry IV, Parts I & II into brothers” to win against impos- porting the festival for the coming resound in Kits Point and beyond playing in the big tent all summer Falstaff. The adaptation distills sible odds. season. If your company would like from June through September as is the tragic love story Antony and the action to focus on the struggle Bard on the Beach is a not-for- to join the Bard family as a donor, Bard on the Beach brings its 21st Cleopatra. When Antony chooses between the fun-loving knight profit theatre company, and bring- sponsor, or by entertaining on-site season of fabulous Shakespeare duty over desire by accepting a Sir John Falstaff and Hal’s father, ing Shakespeare to the stage with through our performance sponsor to Vancouver. political marriage over Cleopatra, the aging King Henry IV, as both professionalism, expertise and rich program, please call the festival at Much Ado About Nothing head- war and chaos result, leading the try to win the heart of young resources requires considerable 604-737-0625. lines the programming with its famous lovers to make the ultim- Prince Hal. Continuing the story community support. In this time of Tickets for the 2010 season are tale of merry matchmaking and ate sacrifice. beyond Henry IV’s death is the government cutbacks and corpor- always great value, ranging from the reluctant love of Beatrice and Ready to delight in the smaller magnificent drama Henry V. Here ate belt-tightening, Bard would $18.75 to $38. So call now to reserve Benedick. The play is a comedy, studio tent are two of Shake- the young king matures from his like especially to thank its new your seat at 604-739-0559 or online so of course malevolent plots are speare’s famous history plays. recent ascent to the throne into and returning Vancouver Board at www.bardonthebeach.org.

By ka t e Co l l e y night for the duration of the show’s Four run, the hotel is offering a package The eagerly awaited New York stage that includes one night of luxury production of The Lion King sweeps accommodations at the Four Seasons An exciting line-up of festivals awaits those seeking fun and culture through town this summer for a Seasons Hotel Vancouver and in Vancouver this summer. Visitors can experience everything from short but spectacular run at the either two or four premium seats waterside performances of Shakespeare to jazz, folk music and introduces Queen Elizabeth Theatre. Based for the award winning Broadway fireworks, and tickets for most events are available through Tickets on reviews, this will be the must- production of The Lion King. This Tonight, Vancouver’s community box office. Here is just a taste of see production of the summer package will run concurrent with Lion King what is on offer this summer, courtesy of Tourism Vancouver. season in Vancouver and the Four the Four Seasons’ ‘Kids in the City’ package Seasons Hotel Vancouver wants to package that launches in June. Bard on the Beach Shakespeare Festival – a wonderful annual help theatre lovers make it a night Guests can also book additional festival of Shakespeare plays performed in tents at Vanier Park. to remember with premium tickets room nights with this package. June 3 – September 25. www.bardonthebeach.org for theatre and luxury accommodations. For more information or to book TD Vancouver International Jazz Festival – giant annual showcase Beginning Saturday, July 17, tickets, please call 604-689-9333 or of live jazz performances. June 25 – July 4. www.coastaljazz.ca lovers and continuing every Saturday visit www.fourseasons.com. Enchanted Evenings at Dr. Sun Yat-Sen Classical Chinese Garden – live music performed al fresco. July to September. www.vancouverchinesegarden.com Vancouver Francophone Summer Festival – one of the most acclaimed cultural rendezvous in French west of Ontario. June 17 – 24. Your Special Events www.lecetreculturel.com Chinatown Night Market – a downtown smorgasbord of weekend food and market stalls. May to September. www.vcma.shawbiz.ca Summer Night Market – giant weekend array of food stalls, market g hawkers and live performances in Richmond. May to October. Play round www.summernightmarket.com Vancouver Folk Music Festival – a popular weekend folk celebration Book your VIP Special Event now! at Jericho Beach. July 16 – 18. www.thefestival.bc.ca Early Music Festival – a showcase of historic, choral and classical The Fair at the PNE and Playland are great for all types of music. July 25 – August 14. www.earlymusic.bc.ca occasions including private corporate parties, client appreciation events, product launches, convention social outings and more. MusicFest Vancouver – a large celebration of classical, jazz and world music. August 6 – 15. www.musicfestvancouver.ca We offer private VIP eating areas and access to rides, Greek Summer Festival – June 30 – July 11. attractions, catering and games. www.greeksummerfest.com Caribbean Days Festival – July 24 – 25. www.caribbeandaysfestival.com Powell Street Festival – a showcase of Vancouver’s Japanese herit- age. July 31 – August 1. www.powellstreetfestival.com Taiwanese Cultural Festival – September 2 – 6. www.taiwanfest.ca Vancouver Fringe Festival – a cornucopia of live dramatic and Apr 24–Sept 26 Aug 21–Sept 6 comic stage shows at venues around Granville Island. September 8 – 19. www.vancouverfringe.com CanWest Comedy Fest – a growing showcase of new and established comic talent. www.vancouvercomedyfest.com Illuminares – a magical summer event that lights up Trout Lake Park with homemade lanterns. July 24. www.publicdreams.org HSBC Celebration of Light – hundreds of thousands of spectators line English Bay and Vanier Park for a multi-night international competition of fantastic fireworks. 2010 dates to be announced. www.hsbccelebrationoflight.com Abbotsford International Airshow – the region’s biggest celebration of flight. August 13 – 15. www.abbotsfordairshow.com The Fair at the PNE – celebrating 100 years, it’s a summer tradition Contact Group Sales to develop a not to be missed. August 21 – September 6. www.pne.ca fully customized package to suit your team. Visit www.tourismvancouver.com or www.ticketstonight.ca for more [email protected] 604-252-3585 www.pne.ca information.

16 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise®

sounding board, may/june 2010 – special events ad size: 6 1/6 x 8 3/16 in (1/3 sq) due: april 20, 2010 festivals & summer getaways

After 10 years, MusicFest Vancouver is ready for a

By He a t h e r Ke n n e d y

MusicFest Vancouver is celebrating ten years of bringing a world of extraordinary live music to Vancouver with a 10-day program running from August 6 – 15, 2010. The popular international festival of classical, jazz and world music will be presenting over 40 events in eight popular city venues this year, offering a roster of top artists from across Canada and around the world. The festival kicks off with a special event at the Orpheum Theatre to celebrate its milestone year. Celebración! will be head- lined by Grammy award winner Poncho Sanchez, a musician recognized as one of the most popular Latin jazz bandleaders in the world. Sanchez and his legendary Los Angeles-based ensemble will serve up a spicy mix of Afro-Cuban jazz, salsa and vintage Latin soul and head up a bill that includes three other top Latin jazz acts from Argentina and Canada. Other headliner events include a per- formance by Germany’s award-winning Concerto Köln Chamber Ensemble (Chan Centre, UBC) and a showcase of Vancou- ver’s best choirs performing together as Vancouver Sings (also at the Chan Centre). There are also performances by Vancouver favourites the Borealis String Quartet Gypsy-jazz ensemble Van Django (top); headliner Grammy award-winner Poncho Sanchez (above) and William Barton, along with other top-flight Australian artists, and the gypsy-jazz ensemble Van Django. are set to provide some lively entertainment during MusicFest Vancouver. Canada’s outstanding National Youth Orchestra also makes a stop at the festival Christ Church Cathedral and VanDusen as part of its sixtieth anniversary tour. Garden and a half-dozen other Australian MusicFest Vancouver’s 2010 special classical, jazz and world music artists will programming spotlight is on the Music entertain festival audiences. of Australia which means some top-flight Heather Kennedy is marketing and com- Australian artists will be performing under munications manager for MusicFest. Tickets the festival banner. The internationally- to MusicFest Vancouver events are available acclaimed a cappella quartet The Idea of as of June 1 through Ticketmaster; by calling North brings its engaging mix of jazz, soul 604-280-331; or by linking from the festival’s and gospel arrangements to concerts at website at www.musicfestvancouver.ca.

JUNE 3RD - SEPEMBER 25TH 604-739-0559 Under the tents in Vanier Park www.bardonthebeach.org

Hotel, Spa, Restaurant & Art Gallery

Most excellent Eco-Resort- Conde Nast Johansens 2010 Paddles up! Join the fun June 19 and 20, at this year’s Rio Tinto Alcan Dragon Boat “...inspired and obsessively local”- ZAGAT Survey 2010 Festival. Admission is free, so why not take in a few races on False Creek, grab a bite Visit our website for spring packages and special offers from the international food fair, then chill on the hill at Creekside Park to music www.sookeharbourhouse.com ranging from Dal Hothi & The Headlines to The Town Pants and Five Alarm Funk. 1-800-889-9688 For more information, please visit www.dragonboatbc.ca.

17 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® member news

The Company of Young Professionals: Becoming a ‘Hub’ leader

By gr a h a M lo v e l y In these environments, the Hub can play the role of a distributor of informa- For any young professional, essential tion to working groups or project teams. leadership skills can be difficult to Young professionals can be open to the acquire. Many face the unfortunate needs of a particular partner, associate “catch-22,” where without experience, one or manager and so cultivate a trustworthy is not given the chance to gain experience. relationship. By becoming a “Hub,” young profession- The challenge for the young profession- als can better pos- al who is not yet in ition themselves in By acting as Hubs, an official position their current roles to o f a u t h o r i t y i s gain new experience young professionals gaining buy-in and and reach the next co-operation from level in their career can gain experience others. Taking on development. the role of the Hub A Hu b c a n b e which will propel gives an opportun- defined as a person them into the official ity to use skills of positioning them- co-operation and selves centrally in leadership roles they c om mu n ic at ion order to become a to gain support. conduit for informa- desire. Speaking with au- tion, new ideas or thority is a difficult Young professionals are able to take advantage of sharing each others’ experiences in the workplace at special task delegation. Such positioning is par- skill but an important one to master in Company of Young Professionals’ social events held throughout the year. ticularly beneficial in an office environ- order to get noticed for a leadership pos- ment which is not predominantly hier- ition. With leadership comes responsibil- can prepare anyone for the often unpredict- which will propel them into the official archical. An open working group structure ity; as young professionals begin to speak able turns client or workplace relationships leadership roles they desire. is common to engineering, design and as superiors, the integrity and accuracy of can take. For this reason, exposure to a Graham Lovely is a member of The marketing firms, or partnerships where their communication is paramount. wide range of tasks and communication Company of Young Professionals, a Van- there are fewer management levels Leadership skills are so often learned by situations is essential. By acting as Hubs, couver Board of Trade program. For more between the owners and employees. doing. No amount of training or literature young professionals can gain experience information, visit www.tcyp.ca.

123rd ANNUAL GENERAL MEETING

Keynote Speaker Welcome Incoming Chairman TIM SANDERS JASON MCLEAN Business Consultant and Bestselling President & Chief Executive O cer Author of Saving the World at Work The McLean Group SAVING THE WORLD AT WORK Thursday, June 17, 2010 Fairmont Hotel Vancouver - British Columbia Ballroom Tim Sanders joins us to celebrate The Vancouver Board of Trade’s 123rd Annual General 900 Georgia Street West Meeting as we welcome incoming chair Jason McLean and our new board of directors. Registration: 10 a.m. In his book, Saving The World At Work, Tim Sanders examines the external relationship Business Portion AGM (Members): 10:30 – 11:30 a.m. between business and society. In it, he argues that social responsibility and sustainability Registration: 11:15 a.m. are hotbeds for business innovation. Companies that focus on these areas and nurture AGM Lunch & Speaker: 12 – 2 p.m. people, communities and the planet will have stronger brands, better sales and healthier (Members & non-members) bottom lines. (Please note early start time of Business Portion for members) The youngest incoming chair in The Board of Trade’s 123rd year history, Jason McLean is president and CEO of the McLean Group. Built on a real estate foundation, the McLean Group has evolved into a multi-business family company operating businesses including Vancouver Presenting Sponsor: Supporting Sponsor: Film Studios and Blackcomb Aviation. Engaged in his community, Jason is a member of the Vancouver Police Board and, in 2009, was named a Top 40 Under 40 business leader by Business in Vancouver. Jason was called to the Bar of British Columbia in 2000 and is a recent graduate of Harvard Business School’s Owner President Management Program.

REGISTER NOW! www.boardoftrade.com • 604-640-5470 • [email protected]

18 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® crime & security

Violence in the workplace Minimize fraud risk with

By fr e d pi n n o C k people in a respectful and thoughtful manner; electronic payments It is no secret that in today’s workplace, • Promotion of an organizational culture leaders of organizations are facing con- that encourages employees to speak A company had some cheques stolen name and address fields. siderable risk if they are not taking steps to up, in addition to enabling a problem from their office. The thieves copied Solutions such as electronic funds address the issue of violence in the work- resolution process that can be trusted the blank cheques and proceeded to transfers (EFT) or web-based wire place with a thoughtful and comprehensive and frequently used by employees; sell them on the street. Fraudulent payments also help to combat the risk strategy. • Implementation of HR policies (includ- cheque amounts ranged from $5,000 to of lost, altered or stolen cheques. In More than 30 per cent of organizations ing anti-bullying) which reflect the need $500,000. In the end the company had to fact, many companies are moving to a with between 250 and 1,000 employees for respect in the workplace. Ensure that close its bank account and open a new completely paperless environment where have reported incidents of workplace the hiring and promotion of supervisors one, resulting in disruption and higher payables are outsourced to their bank. violence, with encounters between co- is aligned with these policies, including costs. To help mitigate future fraud, the This provides better information flow workers representing the most common termination and layoff procedures; company migrated to an electronic pay- in addition to reducing overhead costs. occurrence. The potential implications for • Institution of an Employee Assistance ments solution. The security of knowing that payment an employer are considerable, including Program (EAP) that provides access In today’s digital environment, so- methods are verified by the bank also absenteeism, reductions in morale and to confidential counselling services in phisticated techniques used by fraud- adds peace of mind. productivity, legal liability (at the hands of support of employees who are experi- sters are making payment risk manage- “Since fraud can also originate from employee groups and other stakeholders) encing personal difficulties; ment a priority for treasurers and cash within a company, it is crucial for com- and significant increases in corporate • Investing in a thorough background management professionals alike. The panies to establish internal controls,” insurance premiums. investigation for each short-listed most common types of fraud involve says Read. “This can include reconciling In order to reduce their exposure in the applicant to ensure that prospective the physical altering or counterfeiting accounts daily and segregating payment legal arena, employers are required to dem- employees “fit” your corporate culture of cheques. Statistics show that cheque initiation and authorization duties, as onstrate measurable efforts in addressing and are not prone to violence. fraud is one of the fastest-growing finan- well as the accounts payable and ac- these concerns. In the absence of these key elements, cial crimes. Projections indicate it will counts receivable functions.” While Ontario has taken the lead in training alone is unlikely to completely continue to grow by 25 per cent each year Staying a step ahead of fraudsters developing provincial legislation dealing address the challenge of reducing, deter- (Canadian Bankers Association). also requires constant monitoring of with workplace violence, British Columbia ring or eliminating violent occurrences in According to Paul Read, director of payment activities, unscheduled audits is following suit. the workplace. business banking solutions with BMO and placing stop payments on uncashed Leaders of organizations must be pro- Fred Pinnock is managing partner for Bank of Montreal, companies can cheques in a timely manner. active in establishing the following proto- Lions Gate Investigations Group, which offers reduce the chance of cheque fraud by To learn more about minimizing fraud cols in order to reduce the risk associated a comprehensive service package relating utilizing cash management services that risk, visit BMO Bank of Montreal at www. with this growing phenomenon: to Violence in the Workplace prevention match the MICR coding line on cheques bmo.com; the Canadian Bankers Associa- • Implementation of a clear and compre- (including program development, risk as- to payer-supplied issue data. More tion at www.cba.ca, or the Canadian Pay- hensive “Violence in the Workplace” sessment and background investigations). enhanced methods can even verify the ments Association at www.cdnpay.ca. policy that is consistently applied and Their training program is delivered through enforced; Lions Gate’s Behavioural Sciences Group. • Retention of highly skilled super- Visit www.lionsgateinvestigations.com for visory staff who are adept at managing more information.

The Brantinghams are pioneers in analyz- ing crime patterns and making recommenda- Designing tions to governments locally and internation- ally on how to design neighbourhoods that a safe are less likely to attract crime and criminals. They also research innovative ways of dealing with crime and the fear of crime. environment Their approach involves creating and analyzing virtual scenarios in which physical and environmental factors affect crime. By st u a r t Co l C l e u g h “Think of it as a criminological Sim City (a popular videogame) structured not as a While lawmakers, police and social service game, but as a tool for planning, anticipat- workers in Vancouver focus on the “whys” ing and running experiments,” says Paul of crime – its socio-economic causes and Brantingham. individual criminal backgrounds – a unique ICURS researcher Andrew Park uses team of scientists at Simon Fraser University similar technology to study how people react focuses on the “how.” to crime and fear in Vancouver’s Downtown Researchers at the Institute for Canadian Eastside and other troubled neighbourhoods. Urban Research Studies (ICURS) in SFU’s He creates his virtual environments by School of Criminology use supercomputers taking digital photos, manipulating them to study the physical environment – the in Photoshop and then mapping them onto city’s neighbourhoods – for insight into what three-dimensional models created in an encourages criminal activity and, conversely, inexpensive game-development program. what makes that environment safer. Planners and policy-makers worldwide ICURS brings together people from a wide are beginning to adopt the institute’s re- range of disciplines to study city issues. Its search. “We have had influence in getting focus is urban crime and how factors such governments to think about spatial hot as city design, road networks, rapid transit spots,” says Paul Brantingham. “We look stations and shopping mall hours affect the for things that facilitate crime before the location, frequency and severity of crime. problem exists, then we make sure something “Human behaviour is difficult to change,” is done.” says criminologist Patricia Brantingham, Stuart Colcleugh is the assistant director of who co-directs the institute with her husband public affairs and media relations at SFU and and co-founder, criminologist Paul Bran- co-editor of Simon Fraser University News. For tingham. “So we look at ways to modify the more on SFU’s Institute for Canadian Urban physical environment and remove opportun- Research Studies visit www.sfu.ca/icurs/index. ities for crime.” html.

19 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® member news

Ambassador for a cause champions CNIB

couver. fortunate and give back,” James says. By ni s s e gu s t a f s o n ized programs for children and youth. James, a long-time member of the United in the cause of “helping those Roy James is an active member of The Vancouver Board of Trade ambassador Roy Vancouver Central Lions Club, has been who are less fortunate,” the Vancou- Board of Trade’s Ambassadors’ Club. For James, ever-active in the local community, a supporter of CNIB since helping to ver Central Lions Club offers members more information about the walk, pledges, is again lending his support this year to organize the very first Journey for Sight networking opportunities and leader- or to get involved with the Lions Club, the Scotiabank Group Charity Challenge in fundraising walk in 1986. “CNIB plays an ship experience, as well as fun activities contact James at 604-683-1925. To donate or support of CNIB BC-Yukon. essential role in offering help and hope throughout the year. The group meets at to register as an individual or a team for the Donning a blindfold and using a cane, for people who have vision loss,” explains the Sutton Place Hotel for lunch on the 2010 Scotiabank Vancouver Half-Marathon James will walk the 5 km course of the James, who has raised more than $140,000 second and fourth Tuesday of each month. & 5k/Scotiabank Group Charity Challenge, Scotiabank Vancouver Half-Marathon & for CNIB over the years. The club is actively seeking new members, visit the event website at www.vancouver- 5k at Stanley Park on Sunday, June 27, James has also helped to raise hundreds from business people to community half.com and click on the CNIB link on the 2010. Proceeds from the event support of thousands in funds for other worthy members who “would like to help the less charity page. CNIB’s services for British Columbians of causes on behalf of the Vancouver Central all ages who are blind or partially sighted, Lions Club, including seniors’ housing, including independent life skills training, a workshop for people with disabilities counselling, library services and special- and various legacy projects around Van- Board becomes exclusive online provider of FITT courses for B.C.

Early Renewal Winners By te r r y ha d l e y offered online through VIBE include: Global Business Environment; Global Supply Chain No time for classes to get that qualification? Management; International Market Entry The Vancouver Board of Trade is proud to Strategies; International Marketing; Inter- announce it has become the EXCLUSIVE national Trade Finance; International Trade online provider of Forum for International Management; International Trade Research Trade Training (FITT) courses and pro- and Legal Aspects of International Trade. grams in B.C. Participants will receive access to online The new e-learning portal, Virtual lessons, a Participant Manual including International Board of Trade Education the readings for each section, a list of web (VIBE), can be accessed through the home sources and a series of work sheets with Koke Harder Sandor Hnatko Hoddevik page of boardoftrade.com and directly at practical exercises related to course ma- VIBEhome.com, and offers special rates to terial, along with downloadable documents The early renewal draw winners for December, January, February were: Terry Koke, Board of Trade members and other cham- and all technical instructions. vice president & general manager, Grieg Star Shipping (Canada) Ltd. He receives a bers of commerce. Members joining the VIBE community West Coast getaway for two at the Wickaninnish Inn in Tofino. Wolfgang Harder, FITT is renowned for years of proven can also access Cloud Services offering VIBE executive director, UBS Wealth Management who receives a getaway for two at The trade expertise and gives participants the Desktop enabling access to your desktop Fairmont Empress; John Sandor, general manager, The Sutton Place Hotel who knowledge needed to succeed in inter- from any device; VIBE ECM, an enterprise receives an elegant night out for two at the opera and Randy Hnatko, president/ national trade. The International Trade content management system used to store CEO, Sandler Training and Capt. Jostein Hoddevik, IMS Marine Surveyors and IMS program consists of eight courses that can and deliver content and documents; Board Analytical Laboratory who receives an overnight stay for two at the Listel Vancouver be taken as a series or individually at your TV and an Online Store for publications. Hotel and breakfast at O’Doul’s Restaurant. own pace, completely online in your own And there is more to come. Watch VIBE- Renew your membership early and you could qualify to win one of many great prizes time. home.com for future courses from our local from the Vancouver Board of Trade. For more information, contact Maria Braungart, Covering a wide range of topics from educational partner institutions. Get with Membership Services Manager, at 604-641-1228 or [email protected] trade financing, rules and documentation the VIBE! to evaluating export opportunities, courses See VIBEhome.com.

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the Vancouver board of trade is proud to announce it has become the EXCLUSIVE online provider of Forum for International trade training (FItt) courses and programs in b.C.

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20 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® management news

What’s happened to the glass ceiling?

dence that female executives do more Gender equity diligence: A study by the Conference Board of Canada found 72 per cent of boards with in the workplace two or more females conduct formal board performance evaluations, compared to 49 By Ra y B. Wi l l i a m s a n d Li s a Ma r t i n per cent of all-male boards. Research by Catalyst Corporation shows that Fortune 500 Call it a glass ceiling or a glass wall – there companies with the highest proportion of is still a barrier blocking senior women women in senior management significantly leaders. A study by Manuela Barreto and outperform those with the lowest propor- her colleagues for the American Psycho- tion, in both return on equity and total logical Association in 2009 concluded shareholder return. that while women have made progress in So why are women unable to take an gender equity, it has been incremental. A equal place in senior leadership positions? recent report by the Center for Work-Life One of the reasons is occupational segre- Policy and the Concours Group noted gation. Men tend to be highly concentrated that unless we are prepared to incorporate in the top positions, while women tend to be talented, educated women into the leader- over-represented in lower-paid professions Ray B. Williams Lisa Martin ship structure in greater numbers, we risk and in lower-ranked jobs. facing a serious drop in the quality of our Another problem is how women are still compliance or an add-on program). Bosrock and not have a sense of entitlement. workforce. portrayed in popular media, says Sue Paish, believes courageous leadership that creates Ray Williams is co-founder, Success IQ Pamela Stone, in Opting Out? Why CEO of Pharmasave Canada and chair, The an inclusive culture of different leadership University & president, Ray Williams Associ- Women Really Quit Careers and Head Home, Vancouver Board of Trade. We want and styles, different ways of communicating and ates in Phoenix and Vancouver, providing and Sylvia Ann Hewlett, in Off-Ramps and expect women to take an equal leadership different ways of interacting will empower leadership and executive coaching. He pub- On-Ramps: Keeping Talented Women on role, yet in popular media, women are still the whole talent pool. lishes in the National Post, Psychology Today the Road to Success, argue that women are portrayed as subservient and objectified, Changing perceptions is also necessary. and Fast Company. See www.successiqu. forced out of their careers by inhospitable which impacts young people. People need to understand their blind com and www.raywilliamsassociates.com. workplaces, dominated by the masculine A major part of the problem lies in leader- spots so they don’t repeat behaviours that Lisa Martin is best-selling author of Briefcase competitive model of organizations. They ship stereotypes. Good male leaders are reinforce negative biases and coaching is Moms: 10 Proven Practices to Balance, a suggest this may prevent real diversity. Are seen as tough and shrewd, desirable traits to required to eliminate them. transformational speaker and leadership they accurate or overstating their case? many. Women’s leadership traits are viewed What of the responsibility of women? Both coach. She sits on The Board of Trade’s Hermina Ibarra and Morten Hansen, as nurturing and caring, viewed by many as Paish and Vrooman say that women aspiring Women’s Leadership Advisory Council. See in the December 21, 2009 Harvard Business weak and soft. Matt Bosrock, deputy CEO of to senior leadership need to demonstrate www.coachLisaMartin.com. For the full Review, studied the leadership of 2,000 of HSBC Bank of Canada, says we have to let go their value and abilities to the organization article, see BoardBusinessReview.com. the world’s top performing companies; they of the notion there is only one way to lead. found only 29 (1.5 per cent) of those CEOs So what is the solution? were women, an even smaller percentage Some experts, like Harvard’s Rosabeth than on the Fortune 500 global list (2.5 per Moss Kanter and Robin Ely, argue that a cent). Only one woman, Meg Whitman, critical mass of women in senior leadership former CEO of eBay, made it to their top 100 and on boards is required. A recent study of CEOs list. In the U.S., women comprise 57 corporate boards by the Wellesley Center for Maximize per cent of all college students but only 26 Women found that a critical mass of three per cent of full professors and only 14 per or more women could cause fundamental your business cent of university presidents. Despite being change and enhance corporate governance. nearly 50 per cent of law school graduates, Another solution is to see gender equity women make up only 18 per cent of law part- as part of a larger need for diversity. Bosrock, ners and 25 per cent of judges. Only 9.4 per Paish and Tamara Vrooman, CEO, , The Vancouver Board of Trade cent of jobs ranked vice-president or higher believe diversity of all kinds in the workplace are occupied by women, according to a study and initiatives must come from the top. completed by Catalyst Corporation. But leaders must see diversity as a bold Members’ What about performance? There’s evi- business imperative (not just a matter of Business Directory Gu e s t Co l u m n Co n t i n u e d f r o m p a g e 6 and analytical skills. Tomorrow® program at The Vancouver 2010 – 2011 We see partnership with industry Board of Trade? Or about the principles as integral to what we do, whether it be of sustainability while participating in an through joint curriculum development and interdisciplinary micro-grid project at BCIT delivery, interdisciplinary industry projects that takes BCIT off the electricity grid? Or Gain exposure to over 7,000 potential clients who completed as an integral part of what our about the European Union while studying use the directory on a regular basis throughout the year students do, programs tied to industry in an Austrian field school? Why not work certification, co-curricular opportunities, with a major financial institution to set up Have you booked your 2010 space? or collaboration in funded Centres of a micro-credit lending system in a Third Excellence. In a world where complexity World country? And why not recommend and change is the norm, we see industry the appropriate structure and optimum partnership as bringing the world of busi- processes that would ensure adherence ADVERTISING SPACE ness to the classroom, and the classroom to recommendations, corporate social to the world of business. responsibility and increased profits? All of CLOSE: JULY 27, 2010 Through participation in interdisciplin- this can be done while students are still in ary industry projects at home and abroad, business school. For more information on advertising contact: business students at BCIT are increasingly It is such academic-industry partner- embracing socially responsible experiential ships that help business schools such as Katherine Butler learning opportunities. They are taking BCIT develop socially responsible skilled advantage of industry partnerships de- leaders of tomorrow. It is such partnerships veloped within their institution, at home that help the leaders of tomorrow be leaders 604-688-2398 and abroad. What better way to learn about today. What more can we ask for? Business Asia-Pacific trade than to partner with the schools with a profound social conscience, 102 East 4th Avenue, Vancouver, BC V5G 1T2 Asia-Pacific Foundation? Or about inspira- embracing exponential change. Applied. web: www.biv.com/publications | e-mail: [email protected] tional leadership through the Leaders of For the good.

21 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® member news

Employers get first dibs on skilled graduates

By Ma u r e e n Ni c h o l s o n How do you recruit and retain great em- ployees? Participating in a work experience program allows you the opportunity to observe post-secondary students on the job and assess their suitability for longer-term employment with your business. If you need employees with strong written communication skills, the profes- sional writing program at Douglas College has a great track record for matching students from the two-year program with companies that can really benefit from their specialized training. The program has proven to be one of our richest sources for staff and freelancers.

Laura Peacock, manager of the oper- Print Futures program grads join the alive magazine team at Teldon Publishing. ations manual department at Central 1 Credit Union, depends on her yearly intake one to three new interns, most of whom of interns from Print Futures: Professional stay with us as part-time employees for Writing. “We rely a great deal on the work up to a year. The program has proven to Boutique experience for experience program offered by Print be one of our richest sources for staff and Futures to attract, and hopefully retain, freelancers. Today, most of our editorial people with technical writing, copy editing staff graduated from the professional wine and beer lovers and graphic design skills,” says Peacock. writing program.” “It is extremely difficult to find qualified Harries himself is a Print Futures gradu- talent in these areas and typically, we ate from 2001. This year editorial intern By Br u n o Ge r v è s The well-spaced layout and stylish design hire two interns each summer to join our Amy Wood joins the alive team. means it’s easy for customers to find what team. They’re quick to learn new ideas In total, more than 20 employers sign on A multi-faceted favourite of Metro Vancouver they’re looking for. Got a question? Friendly and apply the skills they have been taught every year as program partners, sponsoring wine and beer lovers, Firefly Fine Wines staff members all have Wine Spirit & Edu- in the program. We’ve hired on several of work terms of six weeks to four months or & Ales blends uniquely stylish shopping, cation Trust training and are a limitless our interns who have all gone on to make more. What the employers have in common a wealth of knowledge and a comfortable source of “grape” information. Perhaps most major contributions to the effectiveness is a need for high-quality written materials, atmosphere that is luxurious without being important for customers on the go: there is and productivity of our department.” ranging from annual reports and press intimidating. With two locations – one in plenty of parking at both locations. Over the years, Central 1 has hired releases to technical manuals and web- Vancouver’s charming Cambie Village neigh- Firefly also has an Italian-made Enomatic nearly a dozen graduates from Print sites. What the students have in common bourhood and the other serving Tri-cities machine, designed to hold several bottles of Futures, with this year’s interns (technical is they’ve successfully completed rigorous customers from Maple Ridge – the company wine at once and keep them fresh for weeks. writer Zoe Klassen and copy editor Sarah foundational studies in research, writing, has drawn a legion of fans, who recently The store keeps a rotating selection of wines Neeson) and a seasoned graduate (senior editing and document design. And they’re named Firefly one of the ‘Best of the City’ for in it for customers to sample upon request. technical writer David Tatarin) joining the ready to work hard and well. both the wine and beer store categories in the On Friday and Saturday evenings from 4 to 7 established team. If your business would like to become Westender newspaper readers’ poll. p.m., Firef ly hosts a complimentary tasting, Stuart Harries, executive editor for a work-experience partner, please contact While both locations of Firefly Fine often with winery or brewery principals in Teldon Publishing’s alive magazine, also program coordinator Maureen Nicholson Wines & Ales are go-to shopping spots for attendance. The Cambie store also has a actively recruits from Print Futures. at 604-527-5292 or printfutures@douglas. wine and beer aficionados in their own tasting room, which is used for courses and “We’re delighted with the work experi- bc.ca. For more information about Print neighbourhoods, sophisticated drinkers special events. ence program offered by Print Futures,” Futures: Professional Writing, visit www. from all over Metro Vancouver count the Never pretentious and always a source says Harries. “Every year we take on board douglas.bc.ca/pf. stores as their top destinations for rare and of knowledgeable help, Firefly Fine Wines hard-to-find products at great price points. & Ales is pleased to cater to sophisticated While it does carry many familiar beer and drinkers in the Lower Mainland. wine products – at prices that match those Bruno Gervès is director of retail oper- in government liquor stores – Firef ly special- ations with Firefly Fine Wines & Ales. Visit Part-Time Career Courses March 2010 izes in offering handcrafted, often limited www.fireflywinesandales.com for more Sounding Board: releases from B.C. and around the world. information.

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22 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® member news

Teaching kids to cook: A grassroots approach to sustainability

By Gi d e o n Nu r i c k educate our children. A fun and who knows how to cook will be can, teach your kids to cook and knowledge and love of healthy effective way to accomplish this more likely to live in a healthier you will give them the tools for food amongst the younger gen- Healthy kids and healthy eating, is to teach kids how to cook and way, which will not only benefit a healthy life. If you know of a eration. sustainable local food sources bake from a young age. Children the individual but society as a school that no longer offers home Gideon Nurick manages busi- – these have become hot topics who learn to cook will not only whole. economics, encourage them ness development for The Dizzy in recent years. According to the benefit from the experiential edu- Cooking educates in the broad- to reintroduce it. We should be Whisk Ltd., which offers cooking Heart and Stroke Foundation, cation, they will also be far more est sense. The perfect outlet for a doing all that we can to build a classes for kids. junk food consumption in our aware of where food comes from creative mind, cooking engages society has resulted in one in four and which foods are beneficial. our senses like nothing else – Canadian children and adoles- Through an understanding of smell, taste, touch and sight are cents from age 2-17 being over- the seasonality and availabil- all fundamental to the culinary weight or obese. Many parents ity of food, children will better experience. When kids learn are now searching for ways to understand the sustainability cooking together, the concepts keep their kids active and eating principles at work in food produc- of co-operation and teamwork healthy. Books like The 100-Mile tion and consumption. are also reinforced. Best of all, Diet: A Year of Local Eating show Cooking is a life skill which, if cooking offers children an excel- that there is increasing interest acquired early enough, will not lent opportunity to learn from amongst consumers regarding only lead to kids preparing their their mistakes, since the proof what they eat and where it comes own school lunches, but in time of the pudding is always in the from. will allow them to make better eating. One way to both combat poor choices regarding how and what Let’s not forget that cooking eating habits and increase food they eat in adolescence and adult- is fun, and fun is often the best sustainability awareness is to hood. Most importantly, a child way to get kids to learn. If you

Small Business Council

dations and word of mouth. Find mentors and raise funds. Ten ways Satisfied customers are the best You can use LinkedIn to find source of new customers. In- mentors or potential investors for crease your word-of-mouth refer- your startup. There are over three LinkedIn rals by asking your happy clients million startup professionals and to write you a recommendation. over 12 million small business Keep in touch with people professionals on LinkedIn. can be who care most about your busi- Network with peers in your ness. Sites like LinkedIn help industry for repeat business used by keep your business top of mind. referrals. LinkedIn Groups is a LinkedIn is effective for two powerful medium to find peers Skills Connect reasons: it is used for business in your industry to network with small reasons and it includes fewer and to find complementary busi- for Immigrants Program status updates, which means you nesses to share referrals with. stay top of mind. Convince potential custom- Advancing immigrants’ skills business Find the right vendors to ers of your expertise by sharing Building BC’s workforce outsource services. LinkedIn unique blog content. Small busi- makes it easy for you to find and nesses smart enough to create vet vendors through your peer unique content on their exper- • Access skilled workers with network. tise should link to it from their up-to-date credentials Build your industry network LinkedIn profiles. • Identify the skills you want, – online and in person. Search Keep your friends close and we find the people LinkedIn’s Groups directory to and your competition closer. find industry associations, events Over 150,000 companies have a • Save time and money with and networks to take part in. company profile on LinkedIn, our free service Imagine being able to find only the “public profile” for compan- • Services offered throughout industry events that your pro- ies. These pages present key spective clients are attending. statistics on companies as well as the Lower Mainland Get answers to tough busi- showcasing movers and shakers Specializing in jobs for all ness questions. Small business and recent hires. sectors, including Health. owners deal with challenging Join the Board of Trade questions on a slew of topics LinkedIn group: http://www.j.mp/ each day. LinkedIn Answers and linkedin_vbot By Ke m p Ed m o n d s Groups help you find answers to Follow the Board of Trade Call today! 604-575-3800 these vexing questions. on Twitter: http://www.j.mp/ Small businesses are using Win new business by an- twitter_vbot Toll-free: 1-877-277-4832 LinkedIn for finding leads, swering questions in your area of Join the Board of Trade Face- growing a business globally or www.skillsconnect.ca expertise. Use the many forums book Group: http://www.j.mp/ finding the right vendors. Try on LinkedIn to share the know- facebookgroup_vbot using it for 15 minutes a day. Here ledge you’ve gained in your area Contributions from Raj Hara are 10 ways small businesses can of expertise. This is a great op- and Martin Hui, members of use LinkedIn: portunity to win new business or the Small Business Council, The Acquire new customers find prospective clients. Vancouver Board of Trade. “The Skills Connect for Immigrants Program is part of the WelcomeBC umbrella of services, made through online recommen- possible through funding from the Government of Canada and the Province of British Columbia.”

23 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® golf

Whistler and host best golf playgrounds in B.C. with new ones on the way

By de B o r a h fa C h

Whistler is a place that can be visited any time of the year. During the summer, guests enjoy golfing, horseback riding and guided eco hikes. You are just two winding creeks, and a clubhouse Nine. The full 18-hole course is scheduled deliver an award-winning golf experience. steps from mountain gondolas, the to unwind. The Club offers a challenge to open for public play in June of 2010, It’s no wonder this was the first course pedestrian-friendly Village of Whistler to every golfer who plays it, beginner or shortly before the Telus World Skins Game in B.C. that Tiger Woods played, as an and, of course, literally a chip shot from expert. at Bear Mountain Resort June 21-22. In amateur, in 1994. The seventeenth hole the driving range. Vancouver Island is the ideal play- response to a significant demand for encompasses enough natural beauty for With breathtaking mountain scenery ground. From the breathtaking beauty and nine hole play on championship-calibre an entire course. From the tee, aim toward on every side, Nicklaus North was built incredible challenge of Bear Mountain courses, golfers will have the option of a 40-foot “hawaiianesque” waterfall that to Jack Nicklaus’ exacting specifications Resort golf course in the south, to the playing a full 18 holes or nine holes on one frames the green 417 yards away. This sig- and is a testament to his knowledge opulence and luxury of Crown Isle Resort of the sides. Amenities at Highland Pacific nature hole plays through a steep, narrow and understanding of the game. Course in the north, it has some of the best golf Golf include an award-winning practice valley past a rock column and Japanese amenities include a full-service practice in British Columbia amidst spectacular facility featuring heated and covered stalls, garden. facility, GPS power carts, a licensed scenery. lights for evening practice, real terrain Bear Mountain Golf & Country Club dining room and lounge, on-site catering After nearly 13 years of hard work, targets and water hazards; a golf shop; a is Canada’s first and only resort with 36 and golf shop. the construction of Victoria’s newest golf licensed café and catering facilities for holes of Nicklaus-design golf surrounded by Snow-capped mountains surround the course is complete. The Highland Pacific groups of up to 70 people. stunning mountain and ocean panoramas valley where the Whistler Golf Club sits. Golf Course is a beautiful, challenging Olympic View Golf Club, just 20 minutes providing the perfect backdrop for both the Designed by Arnold Palmer, this course consisting of two unique nine-hole from Victoria, boasts tranquility and nature Mountain and Valley courses. The Bear 18-hole, par-72 gem features nine lakes, layouts, the Pacific Nine and the Highland with a variety of golf holes that constitute Mountain Golf Academy with practice individual masterpieces melding together range, luxurious Westin Bear Mountain to form a larger work of golf art! The mag- Golf Resort & Spa, Santé Spa, Mountainside nificence of the Olympic Mountains, roar Athletic Club and four eclectic restaurants of two spectacular waterfalls, harmony of from casual pub to fine dining round out Get in golf shape eagles soaring and deer grazing, calmness the complete resort experience located just of 12 lakes and stylish rock outcroppings minutes from downtown Victoria. By in g r i d kn i g h t -Co h e e ance are all terrific options to keep your body in top condition through 18 holes. Golf continues to be one of the world’s Address muscular imbalances early and most popular and rapidly growing sports. aim for two to three strength sessions per Long gone are the images of a slow-moving, week. No golf skills required for the geriatric game – golf is now associated with Flexibility Training vigor, and total body fitness is required Often the most neglected component of rd to achieve optimal performance. At the any golfer’s tool kit, flexibility is essential in 23 Annual Women’s Media YWCA Health + Fitness Centre, many order to maximize a killer stroke. Include members are part of the golfing crowd five to ten minutes of stretching after every Golf Classic and use several strategies at our facility workout and round of golf. Beginners Yoga and YogaFlow are good starting points, fol- to get into the best golfing shape. Here are And this is not your usual golf tourna- lowed by Sport Yoga and Yin Yoga for those just a few: ment. To participate on Thursday, June 3, wanting added challenge and variety. Cardiovascular training Lisogar-Cocchia assures us “you can not If you’re looking to enhance your golf A strong and efficient heart and lung be good at golf – it’s all about the fundrais- game, give these options a try – you have system is the foundation of fitness. Great ing (we put the fun in fundraising) and nothing to lose, except perhaps a few cardio training options are cross-training golf skills are definitely not allowed!” strokes off your game. with machines (treadmills, ellipticals, Shot-gun start is at noon at Musqueam Special note – YWCA Vancouver has steppers and cycles) and group fitness Golf and Learning Academy in Vancou- been the beneficiary of government stimu- classes like spinning, cardio kickboxing or ver, followed by a gala dinner at Beyond lus funding and has recently undergone boot camp. The trick is to start slow, aim Restaurant & Lounge in the Century facility improvements. The H+F Centre will for consistency (three to four workouts Plaza Hotel & Absolute Spa with live and be re-opening its renovated change room per week), and build in intensity intervals silent auctions and celebrities including area on May 19, with a grand re-opening to keep your mind and body continually professional athletes and Vancouver event planned for June 23. responding and improving. Police Chief Jim Chu. All proceeds will For a complimentary visit and/or cor- Strength Training be donated to the Pacific Autism Family porate membership information, please An individualized program is best, so Centre & Mediated Learning Academy. contact Sandy Reimer, corporate and employing a personal trainer is always Vancouver Board of Trade director More than $2 million has been raised personalized services manager, at 604-895- highly recommended. Strength for golf Wendy Lisogar-Cocchia, also co-chair of at this annual event held over the past 5824 or [email protected]. Updates ® includes an emphasis on core and back Spirit of Vancouver , is again organizing 22 years. and further information can also be found rd stability, as well as upper body power and the ever-popular 23 Annual Women’s To participate or sponsor, contact at www.ywcahealthandfitness.com. lower body endurance. Equipment such Media Golf Classic, guaranteed to sell out Wendy Lisogar-Cocchia at wendy@crew- Ingrid Knight-Cohee is associate director as Bosus (stability balls) and the new TRX in aid of special children! management.com or call 604-697-5302. suspended straps for body weight resist- of the YWCA Health + Fitness Centre.

24 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® golf

Play golf? Who, me?

By Ma r i l y n Ba k e r

“You know how you’ve been talking about the need to get more exercise, lose weight, etc.?” your best friend comments over lunch. “You really ought to take up golf.” “Golf?” you exclaim. “Are you out of your mind?” As if you didn’t have enough to do. You immediately think of a zillion reasons not to. You’re too old to try a new sport. It’s expensive. It’s not aerobic. Golf is for old people who dress funny. But, she gets you thinking. So what if golf isn’t aerobic, neither are you right now. As for expensive, you happily forked over hundreds of dollars for a lifetime member- ship at a gym that you have used exactly twice since 2002. Maybe spending a few bucks to take a four-hour walk around a park wearing flaming plaid isn’t so silly after all. So, you smile grudgingly and say, “Tell me why.” If your friend is a true enthusiast, you will hear at least five great reasons: 1. Physical fitness. You already know that walking burns calories and combats obesity. Well, golf is a walking game. A round of golf is a five-mile walk and before you putt out on the fifteenth hole, you’ll play with strangers who, after 18 holes, will have completed your daily 10,000-steps start to feel like life-long friends. Golf’s requirement. unique handicapping system also lets you 2. Mental conditioning. Golf demands have a good competitive match against focus and concentration, which makes a player vastly more or less skilled than you more mentally alert. It challenges yourself. you to beat your score on the same hole 5. Golf enhances other aspects of your the next time you go out. If you count all life. You will discover inner resolve, energy your strokes and are focused you won’t and other attributes you didn’t know you be intimidated when playing with better had. Golf adds colour and texture to vaca- golfers. tions. It keeps you humble and hones your 3. Golf is a lifetime game. The percep- sense of humour, two prerequisites for tion that many golfers are old is true, but becoming an insightful and interesting think it through, maybe it’s because all the human being. It’s difficult to be arrogant non-golfers are now pushing up daisies. and dignified after you’ve hit six balls into Golf grows with you and ages gently as the same pond. Joining a golf club twenty you age. Golf has no age barriers and is years ago was the best move I’ve ever one of the few games that can be enjoyed made and although it has been undigni- by nine-year-olds and ninety-year-olds in fied at moments, my time on the course is the same foursome. definitely happy. 4. Golf is the ultimate social game. You’ll Visit www.quilchenagolf.com for more meet lots of new friends of both sexes and information.

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1234 Wharf street, Victoria, Bc telephone: 250.386.2211 Email: [email protected] www.victoriaregent.com toll Free: 1.800.663.7472 JOB # V107-10775 CLIENT: VICTORIA REGENT HOTEL ® 25 PUBLICATION:Sounding Sounding Board/May-June Board 2010 The Vancouver Board of Trade/Spirit of Enterprise SIZE: 5” x 3.5” COLOUR: CMYK PREPARED BY: ECLIPSE CREATIVE INC. @ (250) 382-1103 member news

Vancouver Police Foundation announces new executive director to lead new membership drive

“This is an opportunity for the commun- ity to contribute to a safer city,” comments MacLean, who says she is delighted to be leading the Foundation’s new membership initiative. The VPF, in partnership with the dedi- cated and hard-working members of the VPD and Chief Jim Chu, has funded programs like the Odd Squad, the Armoured Rescue Vehicle, the K9 (Police Dog) Centre for Excellence, the FLIR (Forward Looking Infra-Red Camera), community crime prevention centres and an underwater infrared camera. Now, due to an unprecedented rise in public interest and demand for safer communities, the Founda- tion is “opening its doors” to donations from the public and corporations. The mission of the VPF is: “The Vancou- ver Police Foundation promotes alternative funding to inspire innovative community “In the long history of the Vancouver annual operating budget of the depart- partnerships with the Vancouver Police Police Foundation (VPF), there has never ment. The Foundation was originally Department. These partnerships enhance been a time when the need to support our created by a small group of concerned public safety, foster professional develop- city’s police department has been greater,” citizens and business people who recog- ment and fund unique neighbourhood says newly appointed executive director nized the need to fund innovative ideas initiatives to help make Vancouver the Valerie MacLean. that could help reduce crime or put a more safest major city in Canada.” “These are challenging financial times human side to the face of policing. Foundation chair Peter Armstrong is for the community and it is time for a new Peter Armstrong, chair, VPF, recently urging everyone to participate. “Help us For more information, call Valerie sense of volunteerism and generous giving announced MacLean as the new VPF exec- make our beautiful city the safest city in MacLean at 604-717- 3700 or visit www. to those things we support. Community utive director, in charge of spearheading a Canada. Join now!” he says. vancouverpolicefoundation.org. leadership is needed in this opportunity new membership drive “with the invalu- to actively support the VPD in its efforts to able assistance of the Board of Trade’s serve and protect. Our men and women in managing director Darcy Rezac and HR the VPD deserve that support,” she says. consultant Bill Frost.” Most recently, For over 33 years, the VPF, one of MacLean served as the executive director Find qualified workers to Vancouver’s “best kept secrets,” has been of the BC Crime Prevention Association quietly assisting its members to fund a and previously, as the vice-president of wide range of community policing and Consumer Affairs of the Better Business help your business grow outreach programs not covered by the Bureau of Mainland BC.

By Yv o n n e Yu a Recognizing the need for intervention, the federal and provincial governments Like many business owners in British have teamed up with local organizations to Business coalition improves Columbia, you are likely faced with the help prepare immigrants for the B.C. labour challenge of growing your business and market. Governments also recognize the hiring talented and qualified workers to challenges new immigrants encounter to safety downtown launch you to the next level. find jobs that match their experience and According to the Urban Futures In- expertise. These challenges include a lack of stitute, an estimated 425,000 Canadian Canadian credentials and work experience, By Co l i n Br o w n the VPD teamed up with property manage- workers are set to retire every year starting a limited understanding of the Canadian ment companies, parking lot owners and in 2010. We also anticipate that in the next workplace and culture, a lack of job-specific The Safer Parking Initiative recently operators and community organizations to 15 years, the non-working age population language skills, and a lack of recognition celebrated its second anniversary with 35 launch the Safer Parking Initiative. will increase faster than the working for their international credentials. The B.C. Vancouver parking facilities boasting the The Safer Parking Initiative’s mandate age population. B.C. predicts almost one Skills Connect for Immigrants Program Safer Parking Award. In a Safer Parking is to improve the reality and perception of million job openings by 2018, and only half was created to provide immigrants with certified facility your chance of safety and security in Vancou- will be filled by our current population. All the resources, support and expertise they experiencing crime is reduced ver parking facilities. The these figures mean one thing: We have an require to attain their career goals and to by nearly 75 per cent. initiative designates an urgent need for immigrants to help fill these connect them with employers like you. The The Safer Parking In- award to those parking job vacancies. Skills Connect program providers have itiative began in 2007 facilities that have been We are fortunate to be surrounded by so a large pool of qualified workers who are when downtown Van- vetted by the VPD and many skilled immigrants in B.C., many of eager to join and help you grow your busi- couver was experien- meet a set of criteria whom are unemployed or underemployed. ness! Contact them for more information cing record-high levels that helps to deter Countries around the world are envious and to post jobs or hire for free. of property crime and criminal activity and of the position that Canada is in. Many Yvonne Yua is the Communications street disorder. At that anti-social behavior of these countries have lost their highly Coordinator at Back in Motion, one of the time, the Vancouver in order to prevent educated citizens to Canada only to see providers of the Skills Connect for Immi- Police Department crime and reduce the these talented people end up in low-skilled grants Program, funded by the B.C. Min- (VPD) reported that 1,300 fear of crime in the facil- and low-wage positions. It is said that the istry of Advanced Education and Labour cars were being broken into ity. Awarded parking lots best place to have a heart attack is in a taxi Market Development. Skills Connect is a every month and The Vancouver receive a visual identifier (the because your driver is likely a physician! free service to employers and will help you Board of Trade released a report indicating Safer Parking logo) that helps consumers Humour aside, this is an unfortunate situa- find skilled workers who are trained and that thefts of vehicles, thefts from vehicles choose safer parking lots. tion for immigrants and employers facing ready to work! For more information, visit and vandalism of vehicles in the City of Visit www.saferparkingvancouver.com a skills shortage. www.skillsconnect.ca. Vancouver had cost the business community to find a list of Vancouver’s Safer Parking an estimated $62 million in 2005. facilities. As a Vancouver-based employer and Colin Brown is chief operating officer for insurer, Canadian Direct Insurance (CDI) Canadian Direct Insurance Inc. For more infor- www.boardstore.com wanted to improve safety in the city. CDI and mation visit www.canadiandirect.com.

26 Sounding Board/May-June 2010 The Vancouver Board of Trade/Spirit of Enterprise® David Braley, owner of the BC Creedon, Gayla DeHart (Nurse Immigrant Services Society of BC Lions Football Club has an- Next Door Home Healthcare (ISSofBC) has been recognized as nounced the appointment of Services), Stephanie Hayes one of this year’s Best Workplaces Congratulations to the following Dennis Skulsky as t he new (Avantage Partners), Michele in Canada in the list compiled by corporate members who have president. As a co-founder of the Holwill, Martina Lee (ICBC), Jen- Great Place to Work® Institute reached milestone anniversaries: Waterboys group, chairman of the nifer Trost (Meyers Norris Penny Canada and featured in The Globe very successful 2005 Grey Cup and LLP), and Shauna Wilton (CHC and Mail. There were 200 nomina- Twenty Five Years co-chair of the 2011 Grey Cup Fes- Helicopter). tions and 40,621) participated in Kearney Funeral Services Weeks Barr tival, Skulsky has demonstrated the survey. Xerox Canada Ltd. his enduring commitment to the St. Paul’s Hospital Foundation BC Lions organization and the has announced that their 2009 The 275-plus employees of Twenty Years Canadian Football League. Lights of Hope fundraising cam- western Canada’s largest multi- Brookfield Asset Management paign raised $2.2 million to help ethnic immigrant-serving agency The Fairmont Empress Hotel Geoff Plant has been appointed support greatest needs at St. Paul’s provide first-language services in The Fairmont Waterfront chair of Providence Health Care’s Hospital, thanks to an outpour- more than 50 languages. ISSofBC ENCON Group Inc. board of directors, of which he has ing of support from generous was recognized for its team- Iron Mountain Canada Corp. been a member since last year. A businesses and individuals. To oriented and supportive environ- Macdonald, Shymko & Nelson d’Eca partner in the Vancouver office date, the annual Lights of Hope ment. “People here want to make Company Ltd. of the national law firm Heenan campaign has raised more than a difference and they do,” said Owen Bird Law Corporation Blaikie LLP, Plant is a former $14 million for St. Paul’s since CEO Patricia Woroch. Waterborne Underwriting member of the B.C. legislative 1998. Services Ltd. assembly, where he served as attorney general. If you have some time to spare, the GET NOTICED WITH Fifteen Years SOS Children’s Village needs your GUARANTEED LISTINGS AV W-TELAV Communications consultant help in their Treasure Cottage Bellano Ceramic Tile Co. Ltd. and public relations professional Thrift Stores. With locations in Fama Industries Corporation Skulsky Plant With a guaranteed listing in Karen Cook has been appointed Kerrisdale, Steveston and North Insurance ForMe.net Around The Board, you will to the board of Vancouver Com- Vancouver, they are looking for Junior Achievement of British reach an audience of leaders in • APPOINTMENTS • munity College. Cook, principal volunteers who are hard-working, Columbia the business community. One of Cook Public Relations and creative, energetic and have a Nordahl, Craig, Cummings & guaranteed listing with photo executive vice-president at James positive attitude. This is a great Gares Rogers Communications Inc. is placement costs $30+GST Hoggan and Associates, has de- opportunity to have fun, learn Personalized Creations Gift happy to announce three new and an enhanced guaranteed veloped and implemented com- new skills, and most importantly, Basket Service appointments. Casey Weeks has listing (with company logo) is munications plans for a host of make a difference in the life of Pottinger Gaherty been appointed manager of com- $50+GST. The Board reserves public and private organizations, a child living in foster care. For Environmental Consultants mercial sales for B.C. In his new role, the right to edit submissions. including the transportation, food more information, contact Susan Ltd. Weeks, who has been with Rogers Contact editor@boardoftrade. services and municipal sectors. Thomas at 604-582-2990 ext. 226 The Pride of Vancouver Communications for five years, is com for more details and Her term continues until July 31, or via email at susanthomas@ Charters Ltd. heading up the Western Canada deadlines. 2011. sosbc.org. Wade Capital Corporation commercial sales team. Michael Barr has been appointed manager Douglas Nelson, president and Ten Years of corporate sales for B.C. In his CEO of the BC Cancer Foundation, Aloha Whistler new role, Barr is responsible for recently announced the appoint- Accommodations Ltd. leading a team of account managers ment of two senior management Automotive Retailers and for the development and roll Girl Guides executives to the foundation. Lou Association out of Rogers’ strategy to grow the of Canada Del Gobbo, CA, has joined the Economics & Business company’s business-to-business foundation as vice-president and Department market share in B.C. Finally, Gordon Celebrating chief financial officer. Del Gobbo’s Global Television Nelson is the new vice-president of background in corporate financial 100 years Hay Group business sales in B.C. and . and operations management Korn/Ferry International Nelson is leading a team of corpor- extends over more than 20 years. Listel Canada Ltd. ate wireless experts with a focus He is the former vice-president Mercantile Bancorp Limited on growing Rogers business-to- and controller of Maple Leaf Pacific Coastal Airlines business market share in Western Foods and more recently was Pro Organics/Div. of SunOpta Canada. Prior to this, Nelson was general manager of Corus Radio Inc. the B.C. vice-president for Rogers Vancouver. Patsy Worrall is the St. John Ambulance - with a solid track record of profit- foundation’s new vice-president Vancouver Branch able revenue growth and customer marketing and communications. Trilogy Properties experience improvement. Worrall is a communications Corporation Angus One Ltd. is pleased to an- professional with over 25 years ex- perience and the former principal Five Years nounce that Andrew d’Eca has and co-owner of the Vancouver Coastal Trademark Services been promoted to the position of public relations and communica- Inc. vice-president, business develop- tions firm QUAY Strategies Inc. Heart and Stroke Foundation ment in addition to his current re- of BC & Yukon sponsibilities as general manager. Initiatives Prince George d’Eca has been a valued member • ANNOUNCEMENTS• Investaflex Financial Group of the Angus One leadership team Myron Advertising + Design for over 10 years with significant Big Sisters of BC Lower Mainland Neil Squire Society contributions in sales, marketing recently appointed their board of Novartis Pharmaceuticals and operations. As vice-president directors for 2010/2011: chair Kay Canada Inc. of business development, d’Eca will be responsible for developing Gray (Grant Thornton LLP), vice Oh Boy Productions Volunteer today with opportunities that will expand the chair Heather Holden (Scotia- Singapore Airlines Ltd. BC Girl Guides McLeod), treasurer Margaret The Evolution FUND growth rate, scope and size of the Voth, secretary Cali Mancia 1–800–565–8111 T.Q. Construction Ltd. company as it pursues its goal of becoming a premier Canadian (Stewart Feenie Barristers & www.bc–girlguides.org staffing company. Solicitors), and directors Morna

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