ENVIRONMENTAL REPORT 2016 CONTENTS

PUBLISHER’S DETAILS AND CREDITS 3

EDITORIAL 4

COMPANY PORTRAIT 5

ENVIRONMENTAL MANAGEMENT 6

EMISSIONS 12

WASTE 18

BIODIVERSITY 22

WATER 26

NEWBUILDS 30

COMMITMENT 32

ENVIRONMENTAL TARGETS 36

FURTHER INFORMATION 38

PUBLISHER’S DETAILS AND CREDITS

Published by: TUI Cruises GmbH Managing Board: Wybcke Meier (CEO), Frank Kuhlmann (CFO) Anckelmannsplatz 1, 20537

In collaboration with: Lucienne Damm, Friederike Grönemeyer, Katharina Wortberg, Jasmin Hubel Contact information: [email protected] Concept / Layout: GROSSE LIEBE Kommunikationsagentur GmbH Text: Mirjam Müller, Lucienne Damm Valid as of: April 2017 (Subject to change after going to print)

PUBLISHER’S DETAILS AND CREDITS 3 EDITORIAL

Ladies and Gentlemen,

With the commissioning of in July, our fl eet grew to fi ve ships during the reporting year and we have come a little closer to our corporate target of operating one of the world’s cleanest fl eets by 2020. With our new arrival, we have again set the focus on measures aimed at environmental protection. Just like our other new- builds, the features of this ship include outstanding energy-effi ciency and a comprehen- sive system of exhaust gas treatment. To date we are the only cruise company in the world to have consciously decided to not simply operate these exhaust gas treatment systems inside the special emission control areas according to the regulations. As we believe environmental protection is not subject to geographical borders, we deploy the systems on a continuous basis, worldwide and around the clock.

In addition to this, we pursued our concept of continuous improvement in environmen- tal protection through numerous activities throughout the reporting year. As we are of the opinion that we are able to achieve more through joint efforts, we work in a large number of projects together with partners such as research institutes or environmental organizations. In 2016, we also initiated a project that is of particular concern to me. Together with the sustainability initiative Futouris, we are involved in reducing food waste. For the fi rst time, we are measuring all the food waste generated on a cruise ship in a comprehensive and systematic way, so that we will then be able to work with our project partner to identify the potential and specifi c measures that will help to reduce food waste in the long term and give impetus to the industry as a whole.

Another major project in this reporting year was the fi rst extensive stakeholder survey on the environmental performance as well as topics . We will be presenting the initial results of this survey as part of this report. However, the actual work for us is only beginning now. Based on the results, we will be taking a very close look at those issues for which we have not yet been able to meet our stakeholders’ expectations and at how we can actively improve in these areas – even if this only involves better communication of what we have already achieved. This report is one way in which we can contribute to this latter point.

I wish you a stimulating read

Wybcke Meier Chief Executive Offi cer Chairwoman of the Management Board

4 EDITORIAL 4 OVERVIEW Environmental protection at TUI Cruises

Emission reduction Promotion of environmental Energy-efficient newbuilds Cooperation with partners in environ- awareness among employees mental and climate protection issues Environmental management

Sustainability within Use of sustainable materials Protection of resources through In 2015, the Green & Fair shore excursions the supply chain in newbuilds waste and effluent management contributed approximately € 190,000 to the regional environmental organizations Pottwale e. V. and SECORE International. Energy efficiency Water Total energy consumption relative to comparable cruise ships* % Modern effluent treatment plants −� 30 on board purify all generated wastewater

Per person / overnight stay 2016: Fuel consumption Reduction of emissions (CO₂) Water saving measures 0.020 t − 1 % Water and energy-efficient appliances in the laundry

Fuel savings* − 4.2 t Reduced washing of towels due In tonnes per day Highly efficient air to towel cards, water savings conditioning system − 30 % − 1.6 t − 2.2 t Use of waste heat Comprehensive energy Utilization of condensed water from the management system air conditioning systems, e. g. in the laundry − 1.3 t Innovative light − 0.33 t control system Avoidance of minibars Sensor-controlled taps in public toilets on the newbuilds Waste Additional measures: route optimization, slow-steaming and low-friction underwater coatings * Waste separated Recycling quota Annual savings due to Emissions into 6 categories: dispenser systems 25 % Water dispensers Combined exhaust gas treat- Glass Metal 2,500 fewer bottles of ment system, comprising Waste per water per day and per ship hybrid scrubbers and Sulfur Nitrogen oxide Particulate matter Paper Food waste person / overnight − 99 % − 60 % catalytic converters emissions − 75 % emissions emissions stay in 2016 Dispensers for shampoo and shower gel Reductions of up to: Plastic Hazardous waste 510,000 plastic bottles saved 9.01 l on the newbuilds * Only for newbuilds. TUI Cruises – at a glance.

With Mein Schiff 5, which was named in July, and the further expansion of routes, TUI Cruises maintained its growth course in 2016. At the same time, minimizing the effects of travel on the environment at much as possible remained a key corporate objective.

Capacity utilization of more than 100 % in 2016 again confirmed the feel-good concept with which TUI Cruises entered the German-speaking market in 2009 with Premium All-Inclusive cruises. The maximum values for customer satisfaction are similarly positive – especially with regard to the friendliness of the crew, the cabin amenities as well as the variety and quality of the restaurants, bars and lounges. With the entry into service of Mein Schiff 5 in July, the fleet comprises five ships in 2016. One of the most important awards, which TUI Cruises received in 2016, de- monstrates the high quality of the product in the international comparison. For the second time in succession, the renowned “Berlitz Cruising & Cruise Ships Guide” selected a ship from TUI Cruises, namely , as the best ship in the world in the category “Large Ships”. Taking second The constant growth of the company is TUI CRUISES GMBH place was its sister ship . also becoming apparent at the shore- Foundation: as a joint venture based locations in Hamburg and Berlin. of RCL and TUI AG in 2008 Employees & crew in 2016: More room for growth Following the move of employees in Berlin 356 on shore, approx. 4,600 crew As well in terms of the destination areas to larger premises last year, parts of the members on board offered, the signs pointed towards growth Hamburg workforce had to move into Concept: Feel-good ships with Premium All-Inclusive Concept on for TUI Cruises in 2016. In the winter of alternative premises in January 2016 due 80 routes in the North and Baltic 2015 / 16, Mein Schiff 1 set sail for Asia for to a lack of space. Now the move into the Seas, the Mediterranean, Canaries, the first time. In winter 2016 / 17, Central Double-X building in Heidenkampsweg in the Orient, in Asia as well as in the Caribbean and Central America America followed as a new destination Hamburg is scheduled for the summer. Ships in 2016: five in operation, area. During this voyage, the destinations Office, communal and conference rooms three under construction. In 2017 of Mein Schiff 4 included Montego Bay on jointly designed by the employees in an will be named, in 2018 and 2019 newbuilds will replace Jamaica, Cozumel in Mexico, Puerto Limón interactive process will then offer sufficient Mein Schiff 1 and Mein Schiff 2 in Costa Rica and Cartagena in Colombia. space for the whole team again.

COMPANY PORTRAIT 5 ENVIRONMENTAL MANAGEMENT

Environmental protection is an integral part of the TUI Cruises corporate strategy. Within this strategy, environmental management ensures that structures are improved and the environmental targets remain on course.

6 Targeted action.

The environmental management on shore is closely linked with the shipping operation: this is one reason why almost all the self-imposed environmental targets were achieved in the reporting year. And since the end of 2016, the Environmental Officers are part of the TUI Cruises management staff on board.

As a result, the selection and further develop- field of marketing while 46 affect operations. ment of the Environmental Officers now also In marketing, the measures refer in particular falls under the responsibility of TUI Cruises. Cooperation with to the environment-friendly design of print The company has made this change in order and among the media. This includes, for example, the use of to link those responsible for environmental Environmental Officers mineral oil-free ink and recycled paper as well protection on board even more closely with as the promotion of digitization measures. is characterized by a the corporate philosophy of TUI Cruises. All Among the measures in the field of operations Environmental Officers have a qualification close cooperation and are creating awareness amongst the guests in areas such as environmental technology, mutual trust within this for environmental topics in the Kids / Teens engineering, marine biology or environmental multicultural team. program and the integration of a sustainability sciences. At least every 18 months, they take clause in the General Purchasing Terms & part in training courses for Environmental Conditions. Furthermore, the company has Officers on shore, which provide instruction undertaken adaptations to make suppliers Lucienne Damm in environmental processes and guidelines, Senior Environmental Managerin aware of its standards in terms of labor the latest technical changes and projects, data and environmental law and has drawn up collection and verification, waste and effluent a blacklist of gastronomical products, which management as well as future regulations and are produced from endangered species. requirements. In addition, the training courses promote the important exchange with the shore-based teams and other Environmental Officers of the parent company RCL.

Measures from environmental workshops From the environmental workshops held in 2016 and the follow-up events with the different departments during the reporting year, TUI Cruises developed a total of 70 specific environmental measures throughout the company, which were initiated under the direction of the Environmental Management Department. Of these measures, 24 affect the

Desk work is also part of an Environmental Officer’s daily routine. Jeremy Etler planning waste disposal for the upcoming voyage.

UMWELTMANAGEMENT 7 Sustainable mobility management Focus on the supply chain ISO 14001 introduced Again in 2016, the commitment to en- Recertifi cation in accordance with One important project of the environmental vironmental management did not stop the new ISO 14001:2015 standard management during the reporting year was at the company’s boundaries. This is took place during the reporting year. Revision of the DIN 14001 standards the development of a sustainable and envi- illustrated by the fact that during the means that a stronger focus was ronmentally friendly concept of employee mo- reporting period, TUI Cruises conducted directed towards the environmental bility. In this connection, TUI Cruises decided three environmental assessments on impacts during the lifecycle of the products and processes as well as on to take part in a nationwide pilot project: suppliers, which resulted in valuable risk management and stakeholder Mobil.Pro.Fit. is a joint project by B.A.U.M. suggestions and ideas for further in- considerations. The Mein Schiff ® fl e e t Consult GmbH and B.A.U.M. e. V., which is spections. In this context, the interfaces is also ISO 14001 certifi ed. Principal factors contributing to the successful supported by the German Federal Ministry for to the Quality Management and to the certifi cation were continuous impro- the Environment, Nature Conservation, Build- purchasing processes within the company vement in the fi elds of CO₂ emissions ing and Nuclear Safety as part of an initiative undergo detailed consideration in order and waste reduction. decided by the German Bundestag. By taking to integrate sustainability aspects into part in the project, TUI Cruises extended the the purchasing process. Important as- LUCIENNE DAMM company’s environmental management by pects here include environment-friendly has been in charge of the Environ- adding the aspect of environmentally friendly packaging, sustainable materials, ecological mental Department since 2011. The employee mobility. It developed a sustainable manufacture of the products and – politics graduate, who previously worked for the Nature and Bio- company mobility management scheme in particularly in the case of technical diversity Conservation Union (NABU workshops with other participating companies products – the energy effi ciency. e. V.), now reports directly to the Vice from Hamburg and in consultancy appoint- President Operations and the CEO. ments with B.A.U.M. e. V. conducted on site. An intensive examination of the supply Using targeted actions, the company’s carbon chain continues to hold the attention footprint is reduced in the fi elds of commuting of the Environmental Management at routes, business trips and vehicle fl eet. In this TUI Cruises. Consequently, the company way, TUI Cruises is helping to keep the city‘s will establish fi rst specifi c instruments, air clean, reducing company mobility costs such as an Audit Manual and a Code of and promoting the health of employees. In Conduct, during the current business December, TUI Cruises successfully passed year. This will ensure a more sustainable the fi nal success control by B.A.U.M. e. V. and supply chain and greater inclusion of the the local authority responsible for economics, suppliers into efforts directed towards transport and innovation, and since has been achieving environmental protection and recognized as a Mobil.Pro.Fit company. sustainability.

© Franz Neumeier In autumn of 2017, Environ- mental Offi cer Athanasios Kallikis will be traveling in US waters for the fi rst time with Mein Schiff 6 and is already preparing himself intensively for the regula- tions that apply there.

8 STAKEHOLDER ANALYSIS Stakeholder groups and methods of interaction

Electronic guest feed- back forms and on board Annual local surveys, on board travel sponsorship project, management and host aid by volunteers, contact, company website, waste collection social media, news- campaigns, sponsoring letters, service hotline, frequent traveler Green & Fair excursions, Supplier visits, reward program regional conferences, supplier audits, exchange of views with seminars and local port agencies workshops, and authorities contract design

Communities Guests

Suppliers and service Destinations providers Employee surveys, Sales force, (online) training employee meetings, courses, newsletters, feedback interviews website and B2B Infonet and annual target and (Intranet), regional events bonus agreement Employee Travel agencies

Shareholder meetings, Shareholders Civil Long-term or project-based reporting, CDP reporting, and investors society partnerships, standard biannual sustainability development, associations conferences, participation and initiatives, workshops in Environmental Offi cer and conferences, stakeholder training courses, dialogue survey, bilateral dialogue Governmental Business organizations associations

Science and Media Exchange of ideas research through conferences, business dialogues, Involvement in working indirect interaction groups and committees, through business asso- standard and policy ciations, guided tours development of shipyards and ships, Environmental research funding programs cooperation arrangements, (specialist) publications, Press releases, inter- research projects, confer- views, on board visits, ences / workshops / expert press voyages discussions, consultation, speakers on board

During the course of recertifi cation following with TUI Cruises. The chart above shows the new ISO 14001 standard, TUI Cruises the variety of ways in which external and conducted an extensive stakeholder analysis. internal stakeholders infl uenceTUI Cruises In preparation for the fi rst comprehensive and which stakeholders are important for stakeholder survey on the topic of environ- TUI Cruises to enable the pursuit of active mental protection, these data were pro- environmental protection. We use different cessed again in order to acquire an in-depth mechanisms for the dialogue and exchange understanding of the individual stakeholder to be able to react to the concerns and groups and the ways in which they interact suggestions of our stakeholders.

ENVIRONMENTAL MANAGEMENT 9 MATERIALITY MATRIX FOR THE ENVIRONMENT Relevant areas of action for internal and external stakeholders

High

Energy effi ciency Reduction of air emissions

Waste management and recycling Waste water management Waste avoidance Climate protection Preservation of marine biodiversity Creation of awareness for environmental topics among employees Preservation of biodiversity in the destinations Fairly high Saving water on board Environmental standards in the supply chain and sustainable use of materials Creation of awareness for environmental topics among guests Social engagement Relevance from the perspective of external stakeholders external perspective of the from Relevance

Moderate Fairly high High

Relevance for TUI Cruises (internal stakeholders)

The stakeholder survey on the topic of en- environmental protection. In the results, the vironmental protection was then conducted stakeholders rated all the environmental issues at the beginning of 2017. The response of We are evaluating the that TUI Cruises has been involved with to date the relevant stakeholders to the anonymous survey thoroughly so that as relevant. Of these issues, respondents as- online survey was high: a total of 641 people we can adapt the key signed the highest relevance to those of energy submitted their assessment of the relevance points of our environmen- effi ciency and reduction of air emissions. These of environmental issues and their rating of the tal strategy to the results. were followed by the issues of waste water environmental activities carried out to date by management, waste disposal and recycling as TUI Cruises. While conducting and evaluating well as climate protection and waste avoidance. this survey, TUI Cruises enlisted support In the case of the last-mentioned category, from a consultancy agency that specializes in Wybcke Meier many stakeholders considered the aspect of Chief Executive Offi cer sustainability. The aim of the survey was to Chairwoman of the Management Board food waste to be particularly important. On a further develop the corporate environmental scale ranging from “poor” to “excellent”, stake- strategy and to examine awareness of previ- holders rated the overall environmental perfor- ous activities and achievements in the fi eld of mance of TUI Cruises as “good”.

10 ENVIRONMENTAL MANAGEMENT RATING OF COMMITMENT Comprehensive appraisal by all stakeholders

Energy effi ciency 38 % 48 % 13 % 1 %

Waste avoidance 33 % 47 % 17 % 3 %

Climate protection 27 % 54 % 18 % 1 %

Waste water management 27 % 51 % 21 % 1 %

Environmental standards in the supply 24 % 55 % 20 % 1 % chain and sustainable use of materials

Preservation of marine biodiversity 29 % 45 % 23 % 2 %

Saving water on board 27 % 48 % 24 % 1 %

Waste management and recycling 27 % 49 % 22 % 2 %

Reduction of air emissions 26 % 51 % 19 % 2 % 1 %

Social engagement 24 % 51 % 22 % 2 %

Creation of awareness for environ- 23 % 54 % 20 % 2 % mental topics among employees

Preservation of biodiversity in the destinations 24 % 49 % 23 % 3 %

Creation of awareness for environ- 24 % 49 % 21 % 5 % 1 % mental topics among guests

0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 %

excellent good average rather poor poor

The highest ratings were recorded for the suppliers were classifi ed in the range company’s energy effi ciency efforts, the ac- from good to excellent. 641 PEOPLE tivities to avoid waste and climate protection. 1 introduced a company mobility mana- took part in the survey. 97 German- Despite the overall good rating of the commit- gement and obtained certifi cation for speaking and 21 international experts on environmental issues, 472 guests ment shown by TUI Cruises to reduce air pol- this scheme as part of the national of the Mein Schiff ® fl eet and 51 em- lutants, the stakeholders regarded this topic Mobil.Pro.Fit. project. ployees completed the questionnaire. as being in need of further optimization. 1 conducted environmental workshops and follow-ups with fi ve marketing departments. Advances in the reporting year 1 implemented a checklist for environment- In 2016, TUI Cruises … friendly events throughout the company. 1 extended the information offered 1 implemented digitization measures in for employees to environmentally order to reduce print products. relevant topics. 1 conducted three supplier checks with a 1 switched the business stationery to focus on the subject of environment. The recycled paper.

ENVIRONMENTAL MANAGEMENT 11 EMISSIONS

Along with the entire cruise industry, TUI Cruises sees its responsibility in the global challenge to actively reduce emissions. Further reductions in atmospheric pollutants and CO₂ emissions remain a target of the company’s environmental strategy.

12 TUI Cruises on track with emissions reduction.

TUI Cruises is able to present a positive outcome for 2016 in connection with the strategic target of continuously reducing environmentally harmful emissions. From CO₂, via sulfur to nitrogen oxides, TUI Cruises was again able to reduce emissions per person and overnight stay.

TUI Cruises has come closer to its target Responsibility through self- 102 TONNES defined in the environmental strategy of imposed commitments of CO₂ are being saved at continuously reducing emissions. Even The Paris Climate Agreement of December TUI Cruises by the introduction of the employee mobility concept through the company fell short of the 2015 is a clear commitment by the interna- Mobil.Pro.Fit. and implementation envisaged CO₂ reduction of 5 % by 4 % tional community of nations to climate protec- of the corresponding measures. and has therefore not met its self-imposed tion and has an especially far-reaching signal targets in terms of emissions. One factor effect for the industrial nations. It calls for the 1,334 TONNES diminishing this success has proven to be temperature increase from global warming is the amount from business flights the slightly increased total fuel consumption, to be limited to below 1.5° C. As a successor that TUI Cruises has offset. The sum of money from CO₂ offsetting is to which primarily the longer routes have agreement to the Kyoto Protocol, it makes it providing support for a solar power contributed. So called “trans voyages” – necessary to almost decarbonize the economy station in the Dominican Republic and voyages from one deployment area to by 2050 in order to achieve this target. Against hence sustainable energy generation. another play a key role in this context. In this backdrop, TUI Cruises regrets that, in the contrast, the especially low average sulfur wake of the Paris Climate Agreement, no spe- content in fuel of merely 1.25 % is a pleasing cific CO₂ reduction targets have been agreed development. by the International Maritime Organization

EMISSIONS 13 (IMO) for international shipping. The com- department of RCL & Celebrity Cruises on pany has therefore set its own CO₂ reduction this matter, and even today is already record- target for 2025 of 40 % compared with 2015, We have also equipped ing comprehensive data such as fuel con- by which it will be judged. the latest addition to sumption and quality, distance covered, speed the fl eet with a combined and capacity utilization per day and voyage. Thanks to its own far-reaching initiative, exhaust gas treatment TUI Cruises also regards itself as well pre- Exhaust gas purifi cation sets standards pared for the EU MRV regulation, which is system for reducing As a complete avoidance of heavy fuel oil is due to enter force shortly. With the aim of emissions. An additional currently not realistic, TUI Cruises continues achieving a 40 % reduction in greenhouse focus remains to rely strategically on the principle of exhaust emissions by the year 2030 compared with on optimizing the gas cleaning and has been using this technol- 1990, the EU Parliament and Council drew up energy need. ogy since the fi rst newbuild. Its benefi ts have a system for the monitoring, reporting and been apparent since Mein Schiff 3 entered verifi cation of CO₂ emissions in mid-2015, service in the year 2014 by the exhaust gas which will provide a binding regulation for standards which today already lie above the Georgios Vagiannis future CO₂ reporting for shipping. As from Project Manager Newbuild values that will become mandatory as from 2018, all vessels larger than 5,000 gross 2020. TUI Cruises occupies a pioneering role tonnage calling at any European port will be within the industry and not just in terms required to have comprehensive CO₂ monitor- of the function of the modern hybrid scrub- ing. By August 2017, shipping companies will bers and SCR catalytic converters. The have to submit a corresponding monitoring company is also setting benchmarks with concept for each of their vessels to an accred- regard to its operations. The scrubber is in ited inspection body. TUI Cruises is working operation worldwide and around the clock together closely with the Global Marine on all Mein Schiff ® newbuilds on a voluntary

By deliberately adjusting speeds, TUI Cruises succeeded in reducing fuel consumption and hence emissions on its route planning for the year 2016.

14 EMISSIONS EMISSIONS Comparison of the scrubber operation in closed-loop and open-loop

Purifi ed exhaust gases Purifi ed exhaust gases

Closed Loop Open Loop

Scrubber Scrubber

Purifi cation of Purifi cation of scrubbing water scrubbing water

NaOH

Engine Fresh water Engine

Disposal of the residues and Disposal of the Discharge into the sea (when scrubbing water on shore residues on shore > 3 sm* from nearest land)

Exhaust P u r i fi e d Scrubbing Scrubbing water Treated Fresh Sodium hydroxide gases exhaust gases water residues scrubbing water water (NaOH) Seawater

* 1 sm = 1 sea mile, approx. 1.85 km.

basis – not only in the designated special tions within particularly sensitive ecosystems. 1,950 SQUARE METERS emission control areas of the North and Baltic In the mode known as open loop, the scrubber is the area of the outer hull of Seas, the English Channel and North America sucks up seawater in order to clean the ex- Mein Schiff 2 that TUI Cruises treated with a new underwater but also in the other areas that TUI Cruises haust gases. After the removal of sulfur from coating while it was in the dock in travels to, such as the Mediterranean, Orient, the exhaust gases, residues are fi ltered out of autumn 2016. This coating reduces Caribbean and Central America. the seawater and it is discharged into the sea the resistance of the hull in the water and thus contributes to a outside of the three-nautical-mile zone. In the reduction in fuel consumption. Continuous scrubber operation closed loop operating mode, the scrubber uses On all the newbuilds to date as well as those freshwater to clean the exhaust gases. The hitherto planned, TUI Cruises relies on a addition of sodium hydroxide leads to a chem- hybrid scrubber for reducing sulfur emissions. ical reaction in the scrubber during the desul- With its two functional modes, the scrubber furization process in which the sulfur particles is the best system currently available to guar- and other pollutants are bonded within the antee especially low-emission shipping opera- scrubber water. The used scrubber water then

EMISSIONS 15 A key component of the exhaust gas treatment process: the scrubber cleans the exhaust gases and thus reduces sulfur emissions by 99 %. also undergoes treatment and, together with TUI Cruises also revised its business travel the residues in the form of sludge, is disposed guidelines in 2016 and included a sustainabili- of exclusively on shore by TUI Cruises. ty clause. This, for example, contains the prin- For TUI Cruises it is self- ciple that rail travel should have priority over evident to have the scrubber Focus on commuting routes fl ights for inner-German trips. Apart from and business trips training courses in safe driving and fuel saving in operation worldwide and During the reporting year, TUI Cruises for company car users, the currently pending around the clock and not attached particular attention to the environ- measures within the Mobil.Pro.Fit program just in the special emission ment-friendly mobility of its employees. also include the introduction of a bicycle- control areas. Following a review of the current situation leasing concept. and needs analysis, a comprehensive mobil- ity program with short-term and long-term By taking part in Mobil.Prof.Fit and intro- Lucienne Damm measures was developed. The main issue in ducing company mobility management, Senior Environmental Managerin the Mobil.Pro.Fit concept is to reduce emis- sions generated by the employees’ commuting and business trips. In order to optimize this level of emissions, TUI Cruises conducted ATMOSPHERIC POLLUTANTS (NOx, SOx and particulate matter) an employee survey with an analysis of their per person and overnight stay, trend from 2012 to 2016 place of residence. It then realized the po- tentials revealed by implementing measures such as promoting use of the public transport 2.02 kg network and rail discount cards. An offer of 2,0 kg 1.84 kg company bicycles is also being reviewed in this 1.61 kg connection. In addition, the company creat- 1.55 kg ed a section called “Nachhaltig Unterwegs” 1,5 kg 1.39 kg [Sustainable Travel] on the intranet in which it 1.29 kg 1.28 kg provides employees with information on of- NOx 0.90 kg fers of sustainable mobility, ranging from the 1,0 kg Profi Card for employees from the HVV (the 0.68 kg Hamburg public transport network) through 0.61 kg SOx to car sharing schemes. 0,5 kg 0.17 kg 0.16 kg 0.10 kg 0.09 kg 0.09 kg particulate matter

2012 2013 2014 2015 2016

16 EMISSIONS TUI Cruises has qualifi ed for membership of Advances in the reporting year the “Partnership for air quality and low-emis- In 2016, TUI Cruises … 38.87 PERCENT sions mobility” organized by the city of Ham- was the average proportion of burg. As a member, the company is committed 1 was not able to reduce fuel consumption the operating time spent in port by a ship of the Mein Schiff ® fl eet. to reducing pollutant emissions as part of its per person per overnight stay compared With its route scheduling geared corporate mobility management. Since climate with the previous year due to the longer towards longer lay times in ports, protection, above everything else, means overall routes covered. TUI Cruises is continuously reducing fuel consumption. reducing emissions harmful to the climate, 1 again reduced the CO₂ emissions from business fl ights by employees are a key issue fuel consumption and refrigerant use on within the framework of sustainable mobility board per person per overnight stay, but 3,313 KILOGRAMS management. In addition to reducing fl ights to did not achieve the target it had set itself of refrigerants were used on board the an unavoidable minimum, offsetting the CO₂ of − 5 %. Mein Schiff ® fl eet for air conditioning and other cooling systems. During the 1 emissions resulting from employee fl ights achieved a signifi cant reduction in SOx reporting year, TUI Cruises completed also plays a key role. For fi ve years now, emissions per person per overnight stay the conversion process for Mein Schiff 1 TUI Cruises has been compensating for all of just under 10 %, which was, however, and Mein Schiff 2 from R22 to the environment-friendly refrigerant R134a. business fl ights. During the reporting year, below the self-imposed target of 15 %. The new chlorine-free refrigerant has employees fl ew 12,247,653.08 km, causing 1 managed to reduce NOx emissions no harmful effect on the ozone layer. 1,344.14 t of CO₂ as a result. Via the non-profi t and particulate matter continuously as organization Myclimate, TUI Cruises ensures planned. that the same quantity of CO₂ is compensated 1 achieved the target of a sulfur content through accredited climate reduction projects. below 2 % with the very low average sulfur For the reporting years, this was achieved content of 1.25 % in the fuel. through support for a solar power station in 1 successfully compensated for all CO₂ the Dominican Republic. emissions resulting from business travel.

EMISSIONS Key fi gures

Energy: 2015 2016 +/− Previous year Energy (fuel) consumption on board* 79,399.95 t 101,626.76 t + 27.99 % Thereof, heavy fuel oil 65,422.04 t 90,102.73 t + 37.73 % Thereof, sulfur-reduced heavy fuel oil** 3,960.11 t 0.00 t – Thereof, marine gas oil*** 10,017.80 t 11,524.03 t + 15.04 % Fuel consumption per person per overnight stay 19.42 kg 19.63 kg + 1.07 %

Emissions: CO₂ emissions (from use of fuel and refrigerants on board)*/ **** 258,765.3 t 325,257.22 t + 25.70 % CO₂ emissions per person per overnight stay 63.30 kg 62.83 kg − 0 .74 % NOx emissions per person per overnight stay 1.29 kg 1.28 kg − 0 .43 % SOx emissions per person per overnight stay 0.68 kg 0.61 kg − 9.78 % Particulate matter emissions per passenger per overnight stay 0.09 kg 0.09 kg − 1. 0 6 %

* Increase in absolute values due to growth in fl eet. | ** Heavy fuel oil with a maximum sulfur content of 1 %. | *** Marine gas oil with a maximum sulfur content of 0.1 %. | **** 1 t heavy fuel oil is equivalent to approx. 3.17 t CO₂. | Differences may occur due to rounding.

EMISSIONS 17 WASTE

TUI Cruises is continuously working with numerous measures to avoid waste and improve the rate of recycling in the long term.

18 Responsibility for the avoidance and recycling of waste.

A responsible approach to the topic of waste continues to have the utmost priority for TUI Cruises. Consequently, we are involved in numerous measures on board the ships as well as through our membership in the organization Futouris e. V.

For TUI Cruises, the aim of all activities in the ports. They also ensure that, apart connected with the topic of waste is to from pulped food residues, no waste of any avoid waste and to systematically and fully Our project for avoiding kind goes overboard. utilize all the existing potential for doing so. food waste is intended This includes reducing packaging and in- to provide stimuli for Furthermore, TUI Cruises has installed a creasing the rate of recycling in terms of the cruise industry as modern waste treatment system on all new- reutilizing materials and heat. builds which, together with the systematic a whole. Consequently, waste management and waste avoidance Strict waste management on board we shall of course be measures, has reduced the quantity of waste TUI Cruises has strictly regulated the han- making the results of the on board. dling of waste on board in order to comply investigation available to with the International Convention for the the entire sector. Focus on food waste Prevention of Pollution from Ships – or In the reporting year, TUI Cruises placed MARPOL for short. On all vessels, the a special focus on the issue of food waste Environmental Officer is responsible for the through the launch of the project supported Lucienne Damm disposal and discharge of waste being con- Senior Environmental Managerin by Futouris entitled “Food Waste – Reduction ducted in line with the regulations. The of food waste on cruise ships”. The aim of the core duties of Environmental Officers include pilot project is to make efforts to tackle the the planning, execution and monitoring as tremendous waste of food around the world. well as the documentation of waste disposal The project launched in September 2016 has

The sludge produced during treatment of the fuel is collected on board, pumped ashore in the port, where it is disposed of properly.

ABFALL 19 WASTE The waste channels on board

Hazardous / Paper Food waste Tin cans Glass special waste and plastic

Incineration Shredder Compactor Glass Crusher

< 2.5 cm – discharged into the sea Ash (if > 12 sm* from shore)

Discharged on shore for processing, recycling or proper disposal

* 1 sm = 1 sea mile, approx. 1.85 km.

WASTE Key fi gures

2015 2016 +/− Previous year Total waste 37,248.61 m³ 4,634.49 m³ + 25.20 % Thereof, disposed of as residual waste disposal 11,246.43 m³ 15,425.98 m³ + 37.16 % Thereof, incinerated 9,343.71 m³ 12,364.68 m³ + 32.33 % Thereof, reduced to small pieces 5,207.79 m³ 7,047.40 m³ + 35.32 % Thereof, subject to special waste disposal 838.71* m³ 286.42 m³ − 65.85 % Percentage of total waste recycled** 24.35 % 24.68 % + 1.36 % Waste per person per overnight 9.11 l 9.01 l − 1.14 %

* Correction to the value reported in 2015 due to improved availability of data. ** Recycled to yield material and heat. | Differences may occur due to rounding.

20 WASTE a duration of 18 months, during this time Mein Schiff 1 in Bremerhaven and by the causes of food waste on board the Mein Schiff 2 in Valletta. At each location Mein Schiff ® fl eet will be identifi ed with the the Environmental Department together IN 2016 aid of the project partner United Against with the Environmental Offi cer and ten employees of TUI Cruises again Waste e. V. and processes relevant for reduc- members of the crew planned and monitored took part voluntarily during their leisure time in the anti-litter scheme ing food waste will be optimized. After the the proper separation and disposal of waste “Hamburg räumt auf”. All around fi rst analysis phase on boardMein Schiff 4, generated. It then informed all the con- the company location at Anckel- TUI Cruises is working with United Against tractors working on board of the treatment mannplatz, they gathered waste and handed it over to the city cleansing Waste e. V. and Futouris in a second project of waste while the ships were in dock. department of Hamburg. phase to develop specifi c measures from the The company thus ensured that the dif- results and is set to conduct trials of these ferent types of waste were gathered and measures on board as from the summer. sorted centrally and thus underwent the These measures are intended to organize the best possible preparation for subsequent processes involved in the preparation, pres- utilization. entation and disposal of food on board more effi ciently. The aim is to use the resources Waste-to-energy inspection employed to the best possible effect, reduce During the reporting year, TUI Cruises was the consumption of resources and food waste able to demonstrate that its responsibility as well as create awareness for this topic for optimized treatment of waste generated amongst the crew and guests. The company does not stop at the ships’ railing, by actions 15 – 25 PERCENT will then prepare a catalogue of actions from such as the auditing of a waste disposal com- of ready-to-use food is lost according the fi nal results and carry out targeted train- pany with respect to a 100 % repurposing to a study by the WWF conducted at major-consumer level – in Germany, ing for the employees on board. TUI Cruises rate. At the forefront of the inspection of this amounts to approx. 3.4 million will implement the effective measures within the recycling and waste incineration plants tonnes per year. This is also one the entire Mein Schiff ® fl eet. at Palma de Mallorca were the monitoring reason why TUI Cruises launched a project to avoid food waste on and proper utilization of the heat and mate- board in 2016. The results of the project will be published via rials from the ships’ waste, which were Futouris and thus made available to the cruise successfully confi rmed by the inspection. industry as a whole. This will enable far-reach- GARBAGE RECORD BOOK ing stimuli to be given in the form of specifi c Advances in the reporting year On every ship this documents the proposals for measuring food waste and best In 2016, TUI Cruises … disposal of the various types of waste on board as well as the precise practice measures for reducing waste. This is quantities unloaded in the ports intended to promote greater sustainability in 1 increased the recycling rate by 1 %. for the authorities. managing food on cruise ships. 1 lowered the quantity of waste per person and overnight stay by 2 %. Optimum waste treatment 1 audited a waste disposal company by during dry dock projects inspecting the plant in Palma de Mallorca. In the reporting year, TUI Cruises also 1 included a sustainability clause in the had its eyes fi rmly on the handling of General Terms and Conditions of Business waste during the periods spent in dock by in order to reduce packaging waste.

WASTE 21 BIODIVERSITY

Biological diversity comprises the diversity of ecosystems, diversity of species and genetic diversity within the species. The need for conserving and protecting biodiversity is one of the fundamental convictions from which TUI Cruises derives its tangible environmental targets.

22 Conserving diversity.

From measures for avoiding the introduction of species into alien ecosystems to the protection of endangered animal species such as corals and whales, TUI Cruises contributed to the conservation of biodiversity on the high seas and in the global destinations in a variety of ways in 2016.

The use of ballast water, which is pumped regulations for the mechanical, chemical and in and out as required, is indispensable for physical treatment of ballast water, which 120 YEARS the safe and efficient operation of ships. enters force in September 2017. With the is how long the ballast water However, it does represent a fundamental ballast water treatment plants located on technology has been in use, which is responsible for improving the lateral hazard for maritime ecosystems as sea-going board and the management plan, TUI Cruises stability of ships in the water and vessels travel to all areas of the planet and, already meets the standard demanded by compensating for changes in weight by taking up ballast water in one location and the IMO. All newbuilds have a ballast water due to fuel and water consumption. discharging it in another, are able to promote treatment plant in which the ballast water an invasion of species into alien ecosystems. undergoes physical and mechanical treat- 8 SEPTEMBER 2017 Such invasive species generally have no ment. To achieve this, the company is using a is the date on which the International natural enemies in the new habitats and combined system that comprises a filtration Convention for the Control and Management of Ships’ Ballast Water spread very rapidly. This may have negative plant for filtering solids and larger marine and Sediments by the IMO comes consequences for an ecosystem in terms of organisms, such as mussels and crabs, as into force. TUI Cruises already meets ecology, economics and health. In order to well as a UV irradiation unit for disinfecting all the conditions. prevent this, the IMO has drawn up a set of the water and thus eliminating the tiniest © Paul Selvaggio Paul ©

BIODIVERSITY 23 The association Pottwale e. V. at work: Talks held at schools and whale-watching excursions for schoolchildren raise aware- ness for the conservation of sperm whales that live off of the coast of Dominica.

organisms. This optimum combination ena- Code of Conduct into its contracts with the 66,140 EUROS bles chemicals to be avoided entirely in the diving schools, which lay down sustainable is the amount of support from the treatment of ballast water. TUI Cruises has diving standards. The campaign entitled Green & Fair donations program which retrofittedMein Schiff 1 and Mein Schiff 2 “Sustainable under water” focuses the TUI Cruises handed over to Pottwale e. V. as a contribution to research and with a similar system. A detailed ballast awareness of tourists and local divers on conservation of the habitats of the water management plan on board all ships sustainable conduct during the dives and Earth’s largest toothed animal, the describes the specified procedure. thus promotes environmentally acceptable sperm whale. dive trips. As a result, it makes an additional Sustainable coral conservation contribution to the SECORE recultivation Many species of coral are threatened by ex- projects for coral conservation. tinction due to the destruction of their hab- itats, which is leading to a loss of diversity in Cooperation for whale protection species and to a deterioration of ecosystems. During the reporting year, TUI Cruises In collaboration with zoo aquaria, scientists cooperated with several environmental pro- As the largest animals on Earth, and local lobby groups, the non-profit foun- tection organizations, whose campaign goals whales represent an especially im- dation SECORE International (“SExual COral include the conservation of whales. Through portant link in the food network and one that needs to be protected. Reproduction”) is pursuing new procedures donations from the Green & Fair excursions, in nature and species conservation and is for instance, the company again supported making efforts to find innovative strategies the organizations MEER e. V. and Pottwale to recultivate coral species threatened by e. V. The latter organization mainly uses the extinction and to restore the functionality donations for information activities for the 4 ENVIRONMENTAL of coral reefs. One of the SECORE projects, population on Dominica and, in particular, ORGANIZATIONS with which TUI Cruises has been involved the newly created Marine Education Pro- received support from TUI Cruises since 2012, is coral conservation off of the gram, which is particularly aimed at children. through the Green & Fair shore ex- coast of Curaçao. In addition, TUI Cruises In 2016, TUI Cruises also successfully con- cursion program in the summer 2016 and winter 2016 / 2017 seasons. The and SECORE as part of the collaboration tinued its important awareness campaign focus for all organizations is on the with Futouris e. V. have developed a cam- on whale conservation for guests. As part field of marine conservation. paign on the subject of sustainable snorke- of its more than two-year collaboration with ling and diving within the coral conservation the International Fund for Animal Welfare project. All over the world, inattentive or (IFAW), the company created a flyer called unwitting visitors cause severe damage to “Meet us don’t eat us”, which informs guests coral reefs and have had an alarmingly ad- on the Nordic routes about the threat pre- verse affect on their condition. Against this sented to whales and the concerns of con- backdrop, the campaign provides targeted suming whale meat. information for tourists on excursions and trains local diving schools and their guides in In the summer of 2016, the subject of the Caribbean. TUI Cruises has integrated a whale conservation featured strongly in

24 BIODIVERSITY the media in connection with whaling on Advances in the reporting year the Faroe Islands, a destination which In 2016, TUI Cruises … TUI Cruises served once during 2016. 12 SPECIES OF FISH TUI Cruises expressly distances itself from 1 successfully extended its range of sustain- including bluefin tuna, shark, mud worldwide whaling. If the company encoun- able shore excursions in Central America. shark, whale meat and cod from the Baltic Sea are on the blacklist 1 ters practices that raise concerns about drew up an information catalog with that TUI Cruises employs to prevent species protection at its destinations, it con- ecological and cultural notes for various endangered species being served up sistently seeks a dialogue with the authori- destinations, with which speakers on the in meals on board. ties, environmental protection organizations ships were able to supplement their geo- and its local partners. This was also the case graphical talks. in connection with the whaling on the Faroe 1 compiled and implemented a blacklist for TOP 3 Islands, which was criticized most strongly the protection of endangered species on In the GreenTec Award 2017 the cam- by TUI Cruises. In a meeting held at the des- the menu, which is continuously undergo- paign developed by TUI Cruises and SECORE for the protection of corals tination, TUI Cruises was able to convince ing further development in collaboration was among the top 3 nominated in itself that the company’s tourist attractions with the service provider sea chefs. the category of sport. The winner will on the Faroe Islands had nothing to do with 1 closely examined all products used on be announced at the GreenTec Gala in Berlin in May 2017. whaling and will continue to actively inform board for any microplastics contained its guests on the route about the local situ- and explored the possibility of introducing ation and thus create awareness of what is more environment-friendly alternative happening in the region. products.

BIODIVERSITY 25 WATER

Whether it concerns active marine protection, comprehensive wastewater treatment or the disposal of wastewater in the port, an sparing and resource-conserving approach to managing what is the most essential element for the company is of crucial importance to TUI Cruises.

26 Saving and protecting: careful management of water.

Marine protection is one of the main sustainability targets of the United Nations (UN). TUI Cruises is embracing this global project in a tangible manner and during the reporting year also implemented numerous measures to protect the seas.

UN sustainable development goal 14 in- Wastewater treatment is marine protection volves the conservation and sustainable use The section on Emissions containes a de- 88 PERCENT of the oceans, seas and marine resources. tailed description of the closed-loop operat- of the operating time for Mein Schiff 4 By 2020, the aim is for the oceans to be ing mode that TUI Cruises uses voluntarily in in summer 2016 was in closed loop mode, in which disposal of the sustainably managed, and for pollution the whole of the Baltic Sea on its newbuilds residues and scrubbing water from within them to be significantly reduced equipped with a scrubber. This is also a exhaust gas treatment takes place by 2025. TUI Cruises is committed to this measure to protect the oceans and seas, as exclusively on shore. goal and is supporting its implementation disposal of the scrubber water produced through targeted measures. Examples during the exhaust gas treatment takes place 2000 / 59 / EC of these are comprehensive wastewater on shore. Like all newbuilds Mein Schiff 5, regulates as the EU port reception treatment systems for the entire fleet, the which entered service during the reporting facilities directive the disposal of ship-generated waste and effluent. It self-imposed obligation to not discharge year, is also equipped with a Wastewater demands that ports set up suitable any untreated wastewater into the sea and Purification System (AWP) for treating all infrastructures – so that in future, the zero-discharge target for pulped food the effluent generated on board (see dia- for example, ship operators are able to dispose of wastewater generated waste. In order to increase the previous gram on p. 29). In this system, the waste- in the Baltic Sea on land without any extend to 100 %, TUI Cruises will further water from the various collection and gen- additional costs. raise the efficiency of its drying systems for eration points on board is fed into a mixing food waste, thus enabling the incineration tank. After the mixing process, larger solids process to be optimized. and impurities, such as plastic or paper, are

Reduced volumes of laundry: the use of towel cards enabled the number of pool towels issued to be reduced dramatically.

WASSER 27 The White Box is where all the monitoring and control values for the bilge water are recorded. It is secured with a separate lock to protect the data against manipu- lation from outside. removed from the effl uent in a coarse prefi l- With this limit, the company is imposing con- tration step. The next treatment stage takes siderably stricter benchmarks than demand- place in a bioreactor with the aid of bacteria, Thanks to our volun- ed by the internationally binding threshold which settle on a membrane and break down tary Zero Discharge limit value of 15 ppm. the organic constituents of the wastewater. Standard, which we Afterwards, the AWP pumps the effl uent have defi ned for the Advances in the reporting year into a fl otation tank. There, the addition of use of our scrubbers In 2016, TUI Cruises … oxygen and polymeric compounds causes the remaining solids to rise to the surface, where throughout the Baltic 1 reduced water consumption per person they can be skimmed off for subsequent in- Sea, we are pioneers and overnight stay by 4.36 % compared cineration or disposal. The wastewater then for the industry in the with the previous year and thus surpassed passes through a so-called polishing fi lter, handling of scrubber its self-imposed target of a 2 % reduction. which removes even the ultrafi ne solid res- wastewater. 1 greatly increased the proportion of water idues. The fi nal purifi cation stage is the UV purifi ed on board and hence its indepen- disinfection to kill all germs and bacteria. At dence from shore-based water-fi lling ope- the end of the process, the purifi ed effl uent rations, which, especially in areas suffering meets very high standards and is either Wybcke Meier from a water shortage, can have a negative Chief Executive Offi cer discharged overboard on the high seas, Chairwoman of the Management Board ecological and social impact. outside the three-nautical-mile zone or disposed of on shore.

… Control is better WATER CONSUMPTION TUI Cruises adopts a similarly careful ap- per person and overnight stay, trend from 2013 to 2016 proach to disposing of water from the engine room contaminated with oil. The company discharges this so-called bilge water into the sea exclusively outside of the twelve-mile zone. Prior to this, de-oiling equipment is 234.37 l In 2016 it was again 240 l lowered by more than 4 % used to separate the oil and treat the bilge 227.80 l water. Using a multistage monitoring pro- 220 l cess, TUI Cruises ensures compliance with 222.28 l its self-imposed limit of 5 parts per million 212.58 l (ppm) for water discharged into the sea. 200 l

2013 2014 2015 2016

28 WATER WATER Wastewater treatment on the newbuilds

Flotation plant: Residual solids are forced to the surface with the aid of Greywater Blackwater oxygen and polymeric compounds and then skimmed off. Liquids from (from shower (wastewater and rinse water) from toilets) food waste Polishing fi lter: Even ultrafi ne solid residues are fi ltered out in this step. UV module: UV radiation kills off germs and bacteria.

P r e fi l t er Biological Flotation Polishing Mixing tank reactor plant fi l t e r UV module

Mixing tank: The different types of wastewater are brought together here and mixed thoroughly. P r e fi l t e r : Larger solids are removed with the aid of a high-pressure Disposal on shore Clean and treated water discharged over board system and then stored for disposal on shore. (if > 3 sm* from shore, at a speed of at least 6 knots) Biological reactor: Bacteria that settle on a biofi lm carrier break down the organic constituents in the wastewater. * 1 sm = 1 sea mile, approx. 1.85 km.

WATER Key Figures

2015 2016 +/− Previous year Total water consumption* 908,707.58 m³ 1,100,522.70 m³ + 21.11 % Thereof, fresh water consumed 234,967.58 m³ 242,462.70 m³ + 3.19 % Thereof, treated seawater consumed 673,740.00 m³ 858,945.00 m³ + 27.49 % Untreated blackwater** 77.50 m³ 0.00 m³ – Untreated greywater** 1,660.00 m³ 1,260.00 m³ − 24 .10 % Treated greywater and blackwater 832,143.49 m³ 890,490.41 m³ − 7. 0 1 % Bilge water, treated 1,756.27 m³ 1,776.85 m³ + 1.17 % Treated greywater and blackwater** 7,313.99 m3 – Bilge water, treated** 231.20 m³ – Consumption per passenger per overnight stay 222.28 l 212.58 l − 4 . 36 %

* Increase in absolute values due to growth in fl eet. | ** Disposal on shore. | Differences may occur due to rounding.

WATER 29 NEWBUILDS

With Mein Schiff 5, TUI Cruises has maintained the high level in matters of environmental protection. Also in the future, the constant optimization of environmental technologies and the materials used will determine the newbuild activities from the beginning of the planning phase.

30 Setting benchmarks.

From 2014 to 2019, TUI Cruises is putting a newly built ship into service every year. With what will be the last newbuild for the time being, the vision of operating the youngest, cleanest and most modern fleet in the world from 2019, determines the conceptual idea for all new ships.

In 2016, TUI Cruises continued the rapid coast of the USA. In order to equip ship and growth of the fleet at undiminished speed crew for the particularly stringent USPH reg- 5,788 GUESTS and, with the entry of Mein Schiff 5 into ulations that apply there, TUI Cruises worked is the number that the new service in the summer, again set benchmarks together closely with its RCL colleagues in Mein Schiff 1 and new Mein Schiff 2 will be able to accommodate. Along in terms of emissions reduction, conservation 2016 and will prepare the Environmental with Mein Schiff 6, they are currently of resources and energy efficiency. These Officers assigned to the new route for the under construction and will enter issues also determine the ongoing work on especially strict provisions relating to the service in 2018 and 2019 respectively. Mein Schiff 6, which is due to be named in management of chemicals and waste in US June, and on the two sister ships, the new waters and ports. The equipping of all ves- Mein Schiff 1 and Mein Schiff 2, which are due sels beyond a certain size with environmen- to replace their current namesakes in 2019. tally acceptable lubricants (EAL) as specified by the US Environmental Protection Agency Following its naming ceremony, Mein Schiff 5 for the seawater interface is a measure that successfully proved itself at sea: on its initial TUI Cruises has already implemented on voyages in the Nordic countries and in the Mein Schiff 5 and Mein Schiff 6. In addition, © Stefan Pielow Caribbean during the winter season, the attention continues to be directed towards exhaust gas treatment system operated the use of ecological materials in newbuilds – smoothly. Together with the other new- one example of this is the increasingly exten- USPH builds, the latest member of the fleet thus sive fitting of the Kids area with floor cover- stands for United States Public ensured that in 2016 TUI Cruises was already ings made of natural raw materials and free Health Service. The regulations by the US authority define aspects such surpassing the threshold limit value of a of PVC, chlorine, plasticizers and solvents. as hygiene standards when dealing maximum 0.5 % sulfur content in fuel set with food and are mandatory for all to become mandatory around the world as cruise ships traveling in US waters. from 2020. With its SCR catalytic convert- Advances in the reporting year ers and scrubber technology, Mein Schiff 5 In 2016, TUI Cruises … achieved a comparable maximum sulfur content of 0.1 % in its exhaust gas, like all 1undertook comprehensive measures other newbuilds. to prepare Mein Schiff 6 for the USPH requirements. TUI Cruises is heading for the USA 1equipped Mein Schiff 5 and Mein Schiff 6 In the reporting year, Mein Schiff 6 was in with environment-friendly lubricants in the the final phase of construction. After its outside areas in contact with the water. commissioning, it will be the first member 1used environment-friendly floor coverings of the Mein Schiff ® fleet to serve the east for the Kids areas.

NEWBUILDS 31 COMMITMENTENT

As a modern and sustainably oriented cruise ship company, TUI Cruises sees itself as responsible for making a voluntary contribution to environmental protection and to social interaction at its company locations and destinations. Assuming responsibility.

Through donations and participation in various initiatives during the reporting year, TUI Cruises was also involved in many different ways in environmental protection and social issues far beyond the company boundaries.

As a cruise company, TUI Cruises lives from been conducting together with SECORE since and with the wildlife, the diversity and the 2013. Following this, the company has been people around the globe at its destinations. involved in a new Futouris sponsorship project Against this backdrop, the company relies since autumn 2016 entitled “Food waste – on various projects and activities to promote Reduction of food waste on cruise ships”. ecological and social targets. Since 2016, the The project is described in more detail in the 50.000 EUROS company has been working together closely section on waste. TUI Cruises has additionally is the sum that employees and guests with the TUI Care Foundation. This independ- been supporting the current Futouris industry have donated to the local sponsored project, which is selected by emplo- ent foundation of the TUI Group supports project “Sustainable Food”, which intends to yees every year. During the reporting projects that open up new future opportuni- develop a comprehensive practical guideline year, the donation went to the associ- ties for young people, to protect nature and for food production and processing. This ation “Freunde alter Menschen e. V.”, which aims to protect the elderly from the animal world and to promote sustainable guideline aims to provide targeted support loneliness and isolation. development in the destinations. for companies in the tourist industry on the development, implementation and marketing A grown link: Futouris e. V. of sustainable offerings. In 2010, TUI Cruises was the first cruise com- pany to become a member of the sustaina- Local support: sponsored project bility initiative Futouris e. V. in order to join Among the activities conducted at local level other companies from the tourist industry in in the company’s own locations is the spon- a commitment towards improving living con- sorship project that has been proposed and ditions, conserving biological diversity as well selected by TUI Cruises employees every year as protecting the environment and climate at their destinations. The close and constructive cooperation with the sustainability initiative has been intensified further since TUI Cruises Senior Environmental Manager Lucienne Damm was elected to the Executive Board of Futouris in 2015. During the reporting year, TUI Cruises concluded the Futouris sponsor- ship project on sustainable diving that it had

More than just financial support: Three new visiting partnerships were also arranged between TUI Cruises colleagues and “Freunde alter Menschen e. V.”

COMMITMENT 33 The World Improver Handbook developed by TUI Cruises uses a play-based but informative appro- ach to bring children into contact with the subject of conservation for the climate, seas and species.

Imparting knowledge The Science Year 2016 / 2017 by the German Federal Ministry of Education and Research is dedicated to the subject of seas and oceans. TUI Cruises is supporting the initiative. The company is taking part in the coastal labora- tory project and providing a mobile coastal laboratory for children on board. This enables the young guests to obtain all sorts of facts about the North and Baltic Seas, which they can then compare with what they observe on excursions to the beaches at the destinations. In addition, TUI Cruises has developed a “Weltverbessererhandbuch” [World Improver Handbook] which is issued to all children when they check in on board. The handbook con- tains information prepared in a way suitable for children and using a play-based approach since 2014. In this project, a small regional on topics such as species protection and organization at the Hamburg and Berlin marine conservation, recycling on board and 65 TALKS sites receives support for one year from em- waste in the seas. on topics such as the environment, ployees collecting money by means of various animals or natural sciences were campaigns on shore and on board the Another measure aimed at imparting know- organized by TUI Cruises in 2016 ® as part of its “Kompass – Wissen Mein Schiff fleet. Through activities such ledge was a briefing paper drawn up in 2016 auf See” [Compass – knowledge at as raffles on board ship and internal flea on the subject of elephants as a tourist sea] program. markets, the team collected a total of € 50,000 attraction, in which the sustainability com- for the sponsorship project in the reporting mittee of the German Travel Association year, namely the association “Freunde alter (DRV) provides information on practices Menschen e. V.”, which combats loneliness and that raise concerns in relation to species pro- isolation among the elderly. For the current tection and offers tourist companies practi- business year, the employees have chosen cal principles for identifying services that are “Ankerland e. V.“ as the sponsorship project. kind to elephants. TUI Cruises is represented The Hamburg-based association offers assis- in the DRV sustainability committee by tance and support for traumatized children Senior Environmental Manager Lucienne and their families. Apart from counseling Damm. On the committee’s initiative, the and arranging opportunities for therapy, the DRV joined the Roundtable for Human association is also concerned with raising Rights at ITB 2016 and signed the Commit- public awareness of this issue. ment on Human Rights in Tourism.

34 COMMITMENT A SELECTION OF OUR 3 questions for Swantje Lehners: OTHER PARTNERS:

Tourism is very diverse. How members is also important. This important is a joint initiative provides a special opportunity such as Futouris in this fi eld? within the Futouris framework Despite the great diversity for members to broaden their within the industry, all compa- horizons by transferring innova- nies are confronted by at least tive solutions and learning from similar challenges with respect to one another. sustainability. The collaboration through Futouris means that Since the start of autumn 2016, joint approaches are developed TUI Cruises has been carry- Swantje Lehners for tackling the problems and ing out the Futouris project Managing Director best practices can be exchanged “Reducing Food Waste”. What Projects & Cooperations at Futouris e. V. between the participants. infl uence can the project exert? The aim of the project is to re- Numerous cruise lines are duce food waste on-board ship. now also members of Futouris. To this end, a fi rst step in 2016 TUI Cruises was the fi rst cruise was to carry out an analysis of company in 2010. Why is it im- the quantities of waste on portant for shipping companies Mein Schiff 4. Measures were to be represented as well? developed on the basis of the We are delighted that the cruise results and then tested on board. operators are becoming so in- The results will then be made tensively involved in the Futouris available to other Futouris mem- group of members. They are bers as well as the whole of the using Futouris to jointly work out tourist industry. As a result, the solutions for sustainability issues project can exert great leverage specifi c to the cruise industry. and has the potential to reduce Yet the collaboration between food waste in the cruise industry shipping lines and other Futouris as well as the hotel sector.

Gaining an impression: During the fi rst on-board measurement, a lot of data had to be recorded and evaluated by the Executive Chef of Mein Schiff 4 and Gregor Raimann from United Against Waste e. V.

COMMITMENT 35 Environmental targets.

In order to open its environmental protection efforts to inspection, TUI Cruises formulates specifi c environmental targets every year. The results for the year’s achievements in 2016 are respectable: thanks to intensive efforts in a wide range of areas, the company has imple- mented more than three-quarters of its own plans.

Of the 21 environmental targets formulat- During the reporting year, TUI Cruises imple- 16 OUT OF 21 ed for the reporting year, TUI Cruises fully mented the environmental program included self-imposed environmental targets met 16 of them. In four of the others, the within the framework of ISO 14001 certifi ca- has TUI Cruises met in 2016. company can demonstrate a positive trend tion almost completely. In this connection, for Reductions in waste, CO2 and sulfur emissions were among the areas in slightly below the targeted values. Only in example, the company switched over its entire which progress was achieved. connection with CO₂ emissions, for which a business supplies to 100 % recycled paper, con- reduction of 1 % was achieved, did the com- ducted several supplier visits focusing on the pany fall signifi cantly below its target value topic of the environment and implemented all of a 5 % reduction. The main reason for this measures from the compulsory energy audit 70 MEASURES was the overall increase in fuel consumption in accordance with the Act on Energy Services were defi ned by TUI Cruises with due to the lengthy transit voyages. Against and Further Energy Effi ciency Measures its specialist departments following this background, the newbuild effect of (EDL-G) at its business locations. For time- the environmental workshops: short- term measures included a blacklist Mein Schiff 5 with its extremely energy- tabling reasons one internal specialist training of endangered species for the res- effi cient performance was no longer so session could nota take place on time so that taurants and among the long-term clearly apparent in the overall picture. The an alternative date will be found in 2017. measures was the digitization of guest information. consequences of this for TUI Cruises are, fi rstly, the need to set a more realistic target Potential for improvement identifi ed for the current year and, secondly, the task On its way to a continuous improvement in of continuing to work constantly on effi cient environmental protection, TUI Cruises carried route planning and ship operations. out environmental workshops with the Mar- keting and Operations departments during the reporting year. In workshops with all de- partments from the respective specialist areas lasting several hours, the participants worked out the environmental impacts and potential for improvement from their own departments and identifi ed corrective measures. Subse- quent sessions were held to reach a binding decision on and document the measures. In view of the good outcome achieved and the resulting increased awareness among employ- ees, TUI Cruises is to continue the workshop format and extend it to other specialist areas.

Keeping an eye on all important indicators: Environ- mental Offi cers receive support from EMMA, a soft- ware-based energy management system, which supports the ship management team in operating the fl eet with the maximum possible energy effi ciency.

36 ENVIRONMENTAL TARGETS ENVIRONMENTAL TARGETS TUI Cruises

Area Target 2017 Deadline

Environmental Continue the measures for reducing energy consumption on shore Ongoing management Conduct three supplier visits with a focus on environment aspects End of 2017 Conduct a stakeholder survey on the topic of environmental protection End of 2017 at TUI Cruises Continue the measures for reducing print products and paper consumption Ongoing Emissions Reduce the fuel consumption of the Mein Schiff ® fl eet by 2 % End of 2017 compared to 2016 Reduce the CO₂ emissions per person per overnight stay by 2 % End of 2017 compared to 2016

Reduce the SOx emissions per person per overnight stay by 12 % End of 2017 compared to 2016

Reduce the air pollutants NOx and particulates compared to 2016 End of 2017 Maintain the fuel quality at a mean sulfur content of less than 2 % Ongoing Continue recording and compensating for the CO₂ emissions caused by Ongoing business trips Waste Increase the proportion of waste recycling compared to 2016 End of 2017 Reduce the quantity of waste per person per overnight stay by 2 % End of 2017 compared to 2016 Conduct the project “Reduction of food waste” with a test phase on the End of 2017 Mein Schiff ® fl e e t Audit at least one waste disposal company with respect to a repurposing ratio End of 2017 of 100 % regarding the waste offl oaded in the port Biodiversity Extend the activities aimed at protecting endangered species on board and Ongoing at the destinations Water Reduce the water consumption per person per overnight stay by 2 % End of 2017 compared to 2016 Newbuilds Equip the future newbuild vessels with an exhaust gas treatment system Ongoing Commitment Support local environmental organizations through donations generated from Ongoing the “Green & Fair” shore excursions

This is not an exhaustive list because many smaller and internal environmental targets and measures can not be included here due to reasons of space.

ENVIRONMENTAL TARGETS 37 FURTHER INFORMATION

Communicate with us Any suggestions or criticism? The TUI Cruises Environment Team will be pleased to deal with any feedback and queries you may have concerning this environmental report and its contents. Contact us via: [email protected]

About this report Our responsibility does not merely cover the contents and design. It also extends to the production of this environmental report (print version). This is why we have taken the conscious decision to use only 100 % recycled paper for the cover and inside pages. In addition, we have completely refrained from using adhesives (e.g. in the binding and cover design) and have only employed environment-friendly printing inks, which are water-based and free of mineral oils.

This report is also available for download on the Internet at www.tuicruises.com/nachhaltigkeit (also in German).

38 FURTHER INFORMATION www.tuicruises.com/nachhaltigkeit