2020 Safety Service Sustainability EVA Air’s Corporate Social Responsibility Report 2020 EVA Air’s Corporate Social Responsibility Report Social Responsibility Air’s Corporate EVA 2020 Preface Sustainable Value Intelligent Service Happy Environmental Social Inclusion Corporate Materiality Appendix Creation Safety Innovation Workplace Leadership and Community Governance Analysis Engagement 1 Preface 4 A Message from the Executives 5 EVA Air’s Response to COVID 19 Content 01 02 03 04 Sustainable Value Creation Intelligent Safety Service Innovation Happy Workplace 10 1-1 About EVA Air 32 2-1 Smart Integration and 42 3-1 Innovation with Heart 56 4-1 Diversity and Tolerance Action Implementation 15 1-2 Sustainable Management 50 3-2 Customer Relationship 63 4-2 Retention of Talent 35 2-2 Technology Applications 17 1-3 Sustainable Supply Chain and System Development – 52 3-3 Cargo Service 66 4-3 Employee Development Management Smart FOQA 73 4-4 Human Rights and Labor 23 1-4 Sustainable Value and 37 2-3 Advanced Mindset and Rights Performance Cultural Shaping 76 4-5 Friendly Work Environment 38 2-4 Aircraft Maintenance 39 2-5 Operation Monitoring 2020 EVA Air’s Corporate Social Responsibility Report Social Responsibility Air’s Corporate EVA 2020 40 2-6 Crew Member Health Management 1 Appendix 131 About This Report 133 Social Data 135 Climate Risks and Opportunities 137 GRI Content Index 141 SASB Index 142 Third Party Assurance Statement 05 06 07 08 Environmental Leadership Social Inclusion and Corporate Governance Materiality Analysis Community Engagement 82 5-1 Environmental 104 7-1 Ethical Management 118 8-1 Compilation of Sustainability Sustainability 95 6-1 Safety Foundation Issues 113 7-2 Information Security and 88 5-2 Climate Change 97 6-2 Tourism Innovation Privacy Protection 119 8-2 Stakeholder Engagement 92 5-3 Carbon Offset Program 99 6-3 Sports and Arts 116 7-3 Operational Highlights 123 8-3 Determine Material Issues 101 6-4 Social Welfare 127 8-4 Value Chain Boundaries 129 8-5 Risk and Opportunity Management of Material Issue 2020 EVA Air’s Corporate Social Responsibility Report Social Responsibility Air’s Corporate EVA 2020 2 01Preface PART Flight Safety As a result of our ongoing efforts and tenacious dedication to flight safety and epidemic response, EVA Air has been awarded numerous honors and accolades. We are proud of our 9th place “Airline Safety Ranking” from the JACDEC. Other accomplishments include being ranked the 6th among the “World's Top 20 Safest Airlines” from the AirlineRatings.com, and receiving the “COVID-19 Seven- Star Rating”, and being ranked as one of the “World’s Top 20 COVID-19 Compliant Airlines”. Customer Service is also an important aspect of our business focus. For a fifth year in a row, EVA Air has been ranked as a “5-Star Airline” by SKYTRAX and received numerous other customer service-based accolades including the 7th place ranking on TripAdvisor’s list of “Top 10 World’s Best Airline Award”. While the airline industry has undoubtedly struggled in the face of the COVID-19 pandemic, EVA Air understands our critical role in protecting the environment, and has never faltered in our dedication to environmental protection, social inclusion, and corporate governance. EVA Air is also diligently working on strengthening our role in terms of greenhouse gas management, ensuring that all relevant domestic and international regulations are followed, and continuously improve on the transport industry’s greenhouse gas reduction efforts. In addition to our achievements related to the environment, society, and corporate governance, we also uphold the core management values of “Safety, Service, EVA Air Chairman EVA Air President and Sustainability”. We also proactively respond to material issues of concern to stakeholders, and continue to work toward better-sustainable corporate operations. In order to further strengthen the corporation’s sustainable development, we have formulated the corporate sustainability strategy. Using UN Sustainable Development Goals (SDGs), as well as participating the Dow Jones Sustainability Index (DJSI) assessment, we strive to perfect our internal guidelines and enhance our corporate A Message from the Executives social responsibility. The COVID-19 pandemic has drastically changed international airline travel. Looking to the future, the COVID-19 may continue to affect global economic As country borders remain closed, the international economy is struggling development, and the end results are difficult to predict. Nevertheless, EVA Air to stay afloat, with the airline industry suffering unprecedented losses. In an retains our adherence to the spirit of “Challenge, Innovation and Teamwork”. We effort to combat this world-wide crisis, EVA Air remains focused on maintaining apply our resilience across all aspects of our corporate strategy, attitude, and action. organizational resilience, and ensures our business continuity management. We With safety as the prerequisite, we set our strategies, adjust our attitudes, carefully continue to work tirelessly to develop proactive, dynamic, and comprehensive consider responses, implement actions, and bring out the effectiveness of teamwork business solutions to ensure the safety of our customers and employees. Through to maintain sustainable management for the corporation. We are squarely facing it all, we remain dedicated to safety and pledge to remain vigilant in the fight the “new normal” for the airline industry as we prepare for post-pandemic airline against the COVID-19 Pandemic. In addition to our wide sweeping operational travel. While maintaining an attitude of professionalism and proactiveness, we strive policies incorporating all manner of epidemic safety and preventative measures, to maximize benefits for investors, employees, society at large and our stakeholders, we have also unveiled an operation model for the post-pandemic era. and we shall fulfil our corporate social responsibility toward sustainable future. 2020 EVA Air’s Corporate Social Responsibility Report Social Responsibility Air’s Corporate EVA 2020 Preface Sustainable Value Intelligent Service Happy Environmental Social Inclusion Corporate Materiality Appendix Creation Safety Innovation Workplace Leadership and Community Governance Analysis Engagement 4 EVA Air’s Response to 01 COVID-19 PART As the COVID-19 pandemic continues to rage across the globe, Flight Safety country after country has closed their borders, and set strict policies for travel, entry, quarantine, and self-isolation. This has caused demand for passenger transport to rapidly shrink, and a huge number of passenger aircraft to be grounded. As vaccination is in progress, which has bringing the world promise of safe travelling from the pandemic. EVA Air was certified as a vaccine cold chain transport partner, and we shall provide our upmost effort to assist countries in the transportation. In order to handle the uncertainties and crisis systematically, we set up EVA Epidemic Prevention and Response Committee, with the president as chairman. Over the pandemic period, we held many committee and task group meetings for complying with regulation requirement, evaluating potential risks and formulating short and mid-term strategies. Through three task groups – Protection; Operations; and Administration & System Support – to fight and respond to the pandemic have been put in place. A Purpose Shared Among All Personnel: To Fight the Pandemic EVA Air stands steadfast in our position against the pandemic. We follow the Central Epidemic Command Center (CECC) and Civil Aeronautics Administration (CAA) various epidemic prevention regulations; and we continue to refine our pandemic prevention measures and management to ensure workplace safety. As our flight crew members have been categorized as a high-risk group, the Company has reinforced our thorough efforts to carry out corporate epidemic prevention measures. Extra health and safety measures have been deployed not only at home base, but also their stay at outstations to protect everyone’s health and workplace safety. Operational Strategy The latest International Air Transport Association (IATA) data and report shows that the COVID-19 pandemic has inflicted a heavy toll on the world economy and the air travel industry. In 2020, the air travel industry lost c. US$118 billion, and overall demand dropped 61% from 2019. In the second half of 2021, passenger demand will gradually return to normal, with global air travel demand to increase by 56% over 2020. In order to increase cargo revenues and reduce impacts from passenger travel, EVA Air modified our business strategy quickly by using passenger aircraft to carry cargo. On April 21, 2020, we flew our first Boeing 777 passenger aircraft carrying cargo in the passenger cabin. It flew medical supplies from Taipei to Chicago in the US. Not only are we maximizing revenues in a crisis, we are also delivering medical care and pandemic-fighting supplies to countries and regions where they are needed. This simultaneously demonstrates the airline industry’s core capacity for social responsibility. PASSENGER TRANSPORT - In accordance with market demand, gradually increased flight frequency on core networks and resumed capacity on tourist routes. - Took the initiative to join biometric boarding at San Francisco Airport, thus lowering chances for physical contact with personnel and assuring passenger health and safety. - Continued employing technology to optimize service processes; developed “zero-contact” customs clearance