About the Contributors

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Tom Rosendahl is Associate Professor in Market Communication at BI Norwegian Business School, Department of Leadership and Organizational Behaviour. He holds a PhD degree from the Department of Business Administration, School of Business, Gothenburg University, Sweden. His professional interests include marketing communication, cross-cultural communication, project communication, change management, and understanding the development in Integrated Operations. He has published widely and is the author/editor of 14 books. His latest books are entitled “Marketing in a Cross Disciplinary Perspective” (2008) and “Project Communication” (2010).

Vidar Hepsø holds a PhD in Social Anthropology from NTNU and is currently Principal Researcher/ Project Manager at Statoil R&D in Trondheim Norway. He is also Adjunct Professor at the NTNU Center for Integrated Operations in the Petroleum Industry. His main interests are related to new types of collaboration enabled by new information and communication technology (ICT) in general and in particular ICT-infrastructure development, capability platforms and collaboration technologies. The main work area the last 8-10 years has been within ‘Integrated Operations’ (IO) .Within this field of activities he is involved in both planning, execution, and evaluation of IO activities in Statoil in addition to being project manager and a resource for branch specific research and development of IO in both Norway and internationally.

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Eirik Albrechtsen is a Senior Research Scientist at SINTEF Technology and Society, department of safety research. He is also an Adjunct Associate Professor in Safety Management at the Norwegian University of Science and Technology (NTNU), department of industrial economics and technology management. He has a PhD in Safety Management from the same department. He has written several scientific publications on the implications from new technology and new organizational forms on risk and risk handling. He has been the project manager for the safety initiatives at the Center for Integrated Operations in the petroleum industry.

Andreas Al-Kinani holds a MSc. Degree in Petroleum Engineering of the Mining University in Leoben, Austria. He acts as a Managing Partner and Technical Director of myr:conn solutions. An- dreas has been involved in numerous projects covering the whole petroleum system from the reservoir through the well head to the facilities and sales points. In his projects Andreas integrates data mining and artificial intelligence approaches with analytical and numerical petroleum engineering techniques. About the Contributors

He has implemented multiple reservoir and production performance surveillance systems for oil and gas companies worldwide and has developed several knowledge capturing solutions for production and reservoir engineering challenges. As an industry wide recognized expert for data mining in petroleum engineering and production workflow automation Andreas is holding related trainings and advising work in data mining and workflow automation for petroleum assets.

Theresa Baumgartner holds a Bachelor of Petroleum Engineering, a Master in Drilling Engineering and a Master in Petroleum Economics, all from the University of Leoben in Austria. During her studies she spent 6 months each at the UNSW in Sydney and the Hong Kong Polytechnic University. For her Master’s thesis in corporation with myr:conn solutions, she formulated ideas on Bayesian networks for advisory systems, knowledge technology, and network system supporting knowledge sharing and collaboration. After internships with major oil companies in Austria, Germany, Norway, and Oman, she currently works at Booz & Company, a management consulting firm.

Alf Ove Braseth received the M. Sc. in Mechanical Engineering in 1992 at the Norwegian Institute of Technology (NTH). From 92 – 97 he worked as a Process Engineer in Norwegian oil company Norsk Hydro. From 97-00 he worked as a process engineer in the Norwegian oil company Saga Petroleum. From 00 to present he has worked as a Senior Research Scientist at the OECD Halden Reactor Project in the department of Operation Centres. He is one of the three inventors of the Information Rich Design concept for process control; and is currently developing large screen installations using the Information Rich Design both for offshore oil processes and now recently for the nuclear industry in Sweden and Finland.

Bernt A. Bremdal shares his time between academia and business. He is a Professor at Narvik University College in Norway and a Scientific Advisor within energy, media and technology. Dr. Bremdal’s main research interest is related to smart systems and smart organizations. This includes artificial intelligence, decision support, knowledge management, and organizational learning. Over a span of 25 years he has worked with a number of businesses within oil, gas, electricity, manufacturing, metals, automotive, media, and defense. He headed the first team in GeoKnowledge that invented the GeoX explorationist tool which is used worldwide. He was also co-responsible for the development of ASAP which is used for analyzing safety of various offshore installations. He co-founded CognIT A.S. and MIRIAM A.S. The first company has had success with its web based process modeling and QA suite called Best Practice. This is now supplemented with the data-to-knowledge system called CognIT Knowledge Hub, also created by Dr. Bremdal. MIRIAM A.S is a rising star and offers tools for analyzing regularity of gas and oil flows.

Nihal Cakir holds a MSc. Degree in Business Administration of the University of Economics and Business in Vienna, Austria and she is studying Petroleum Engineering at the Mining University in Leoben, Austria. In her former studies she specialized in Change Management and Management Development. At myr:conn solutions, she is working as a Project Engineer.

415 About the Contributors

Jan Ove Dagestad has Wide O&G industry experience, starting 20 years ago as field engineers moving into project and operations management for pumping, completion, and fluids services. For the last 12 years Jan Ove Dagestad has worked in business development and marketing and sales covering drilling and evaluation, later corporate marketing, as sales and business development director for BEACON, the Baker Hughes platform for Integrated Operations globally.

Jan Eivind Danielsen consults in the area Enterprise Architecture at the Scandinavian IT Consultancy company Bouvet ASA. His experience in the Oil and Gas Business and the field of Integrated Operations goes back to around year 2000. The main focus of his work is integrating ICT systems with the company management system to bring together information, roles, organizational entities, processes and compli- ance with rules, legislations and emerging best practices. As a former research fellow at NTNU in the field of applied creativity, the principles of innovation and knowledge creation have become integrated in the enterprise architecture approach.

Lars Kristian Due-Sørensen holds a Master of Science in Leadership & Organizational Psychology from BI Norwegian Business School, and a Bachelor’s degree in Administration & Leadership from Oslo University College. Academic fields of interest include change management, training & development, employee motivation, and generally the psychological interplay within large organizations. Currently works as an HR Representative at GE Oil & Gas, and resides in the Oslo area, Norway.

Martin Eike holds a M.A. in Administration and Organization Theory from the University of Ber- gen and is Senior Consultant in Kongsberg Oil and Gas Technologies’ business consulting unit. He has diverse experience from operational improvement projects and Integrated Operations initiatives in the E&P-industry, primarily working within the D&W-domain.

Asbjørn Egir is a Senior Advisor in the Upstream Oil & Gas Industry at Astra North, Stavanger Norway. His main areas of expertise are business process management (analysis, design, and implementation), change management, and organizational development. He also has experience as a project manager/team leader and facilitator. His most recent project was a pre-study of integrated planning and management system revitalization through business process analysis and redesign. Currently, he serves as the subject matter expert responsible for the multidisciplinary work method, Concurrent Design, in Astra North AS. Concurrent Design is real time interaction and collaboration between engineers, con- tractors, specialists, and customers enabled by process analysis, an integrated work environment and a prepared multi-disciplinary team.

Cathrine Filstad is Professor in Organizational Behaviour and Leadership at BI Norwegian School of Business. She holds a PhD in Organizational Learning and Knowledge Creation from Aarhus School of Business, Denmark. Her research focus is on learning and knowledge capabilities at work, including learning across boundaries and knowledge sharing in virtual teams. She has been included in research on communication technology and integrated operations in the Petroleums Industry where she has several scientific publications. She has substantial scientific publications within leadership, learning at work, newcomers learning processes, and strategic knowledge creation for innovative work and change. She has written five books and several book chapters on these topics. She also works closely with Norwe-

416 About the Contributors

gian companies, holding presentations and consulting work, in addition to being part of several global academic communities.”

Joanna Fraser has several years experience, starting 15 years ago as an offshore MWD engineer. Moved into engineering positions onshore within Integrated and Remote operations in 24/7 operations center, where last position was within BEACON GeoScience. Have since 2010 been responsible for operations of the Drilling and Evaluation BEACON center in Baker Hughes Norway.

José Adilson Tenório Gomes had a degree in Civil Engineering from UNICAMP in 1979. He completed his Master’s in 1989 and his Ph.D. in 1998, also from UNICAMP. His areas of research were the numerical reservoir simulation and modeling of oil recovery by immiscible displacement. After graduation, he joined Petrobras as a Reservoir Engineer in the Campos Basin. In 1998 he became technical consultant. In 2001 he became the Marlim Asset Reservoir Manager. In 2004 completed an MBA in Assets Management and Partnerships. In 2006 assumed the position of Asset Manager. From 1998 to 2009 he served as Professor of Reservoir Engineering and Numerical Simulation disciplines at the University of North Fluminense. In 2010 took over the GIOp (Integrated Operations) implementation for Petrobras E & P. In 2011 has assumed the Reservoir Manager position for major development and production projects of the Petrobras E&P. His main areas of expertise include reservoir engineering, development and production projects, and integrated operations.

Ewoud Guldemond is a Senior Business Consultant Energy & Utilities at Atos Consulting The Neth- erlands. His specialty is in the field of organizational design, business process analysis & improvement, business - IT alignment, and international human resource management. Ewoud conducted a PhD research (Radboud University Nijmegen, The Netherlands) on organizational design of Integrated Operations (Smart Oil Fields) at a major independent oil company. He worked at different production locations of this major independent oil company worldwide. At these production locations, he interviewed technical specialists of Production Operations and Petroleum Engineering. Ewoud captured and analyzed data from interviews, documents and observations.He advised Senior Management of the Global Smart Oil Fields Team on employee engagement programs to effectively structure the organization and develop competencies of staff of its production locations within the Smart Oil Fields. His work resulted in a PhD thesis called ”Collaborative Work Environments in Smart Oil Fields.”

Kristin Halvorsen is a Research Scientist for the Norwegian Marine Technology Research Institute, MARINTEK, as well as pursuing a PhD in Language and Communication Studies at NTNU Social Re- search AS. She holds an M.A. in Interpersonal Communication from Ohio University and a Cand.Philol. in Applied Linguistics from Norwegian University of Science and Technology, NTNU. Her research interests comprise communicative strategies in cross-professional collaboration, interactional facilitation of teamwork, new forms of leadership, decision-making processes, and perspectives on contemporary work life. Before returning to academic life in 2009, she worked as an in-house communication consultant with a supplier of maintenance and modification services to the oil and gas industry.

Lisbeth Hansson holds a PhD in Maritime Safety from NTNU and is currently a researcher at SINTEF Trondheim Norway. She has been engaged in HSE and safety related issues within maritime and oil and

417 About the Contributors

gas industry over the last 25 years. Integrated operations have been a main focus area for her research the last 8-10 years conducting projects for several oil and gas companies. Besides the HSE issues and IO, also work conditions, collaboration, and team work have been some key aspects within her work.

John C. Henderson is a Professor of Management at Boston University’s School of Management and serves as the Director of the School’s Institute for Global Work. He received his Ph.D. from the University of Texas at Austin. He is a noted researcher and executive educator with published papers appearing many journals. He is the co-author of The Knowledge Engine, which explores how effective leaders leverage the firm’s knowledge assets. His co-authored paper with N. Venkatraman on strategic alignment of business and I/T strategies was selected by the IBM Systems Journal as a “turning point” article, one of the most influential papers on Information Technology strategy published by the Journal since 1962. Professor Henderson’s current research focuses the economics of business platforms, global business architectures, and aligning business and IT strategies. He serves as a member of the board of Directors for ICEX and the science advisory board for Natural Insights.

Irene Lorentzen Hepsø holds a PhD in Sociology from NTNU – the Norwegian University of Science and Technology. She is currently Associate Professor in Organization and Management at Sør Trøndelag university college/ Trondheim Business School. Here she is Program Director for their Master of Science in Management of Technology. Dr Hepsø’s main research interests are process-orientation, organizational development, and the role of ICT.

Erik Hollnagel is Professor at the University of Southern Denmark (DK), Industrial Safety Chair at MINES ParisTech (F), and Professor Emeritus at the University of Linköping (S). He has worked at universities, research centres, and industries in several countries and with problems from many domains including nuclear power generation, aerospace and aviation, software engineering, land-based traffic, and healthcare. His professional interests include industrial safety, resilience engineering, patient safety, accident investigation, and understanding large-scale socio-technical systems. He has published widely and is the author/editor of 19 books, including four books on resilience engineering, as well as a large number of papers and book chapters. The latest titles, from Ashgate, are “FRAM – The Functional Reso- nance Analysis Method,” “Governance and Control of Financial Systems,” “Resilience Engineering in Practice: A Guidebook,” and “The ETTO Principle: Why Things that Go Right, Sometimes Go Wrong.”

Even Ambros Holte is currently working as a Research Scientist for the Norwegian Marine Tech- nology Research Institute – MARINTEK. Holding a Master’s degree in Logistics Management from the University of Sydney (Institute of Transport Studies), he has for the past five years been performing research, development, and research-based advisory services within the maritime sector. With a particular interest for developing sustainable transport solutions and innovative practices for the maritime industry, he has during the past two years also been heavily involved in the area of integrated planning and logistics targeting the oil & gas industry. Living in Trondheim, Norway, Even has considerable experience as a project manager and has co-authored several conference papers.

418 About the Contributors

Barry Jones is the Sales Director for Baker Hughes Norway. Past positions include Drilling & Evaluation Sales Manager & Coring Manager. Prior to joining Baker Hughes in 1997 he was Laboratory Manager with a major provider of Core Analysis, Chemistry, and PVT services in Norway.

Torbjørn Korsvold is a senior research scientist at SINTEF Technology and Society, Department of Industrial Management. He completed his Ph.D. in Organization and Management from the Institute of Industrial Economics at NTNU in 2002. Torbjørn has research practice from Stanford University and three years’ experience as Head of Research within business and regional development at a regional research institute south of Oslo. In his research, he has especially worked with operative and participa- tory development processes focusing on integrated organizational- and technology development within construction-, process- and offshore related industry. As senior scientist in SINTEF since 2006, he has developed extensive experience from integrated operations in drilling and well in the Norwegian petroleum industry with focus on efficiency and safety issues related to new work processes and team based work forms based on available advanced decision support systems including analysis tools (incl. high capacity telemetry while drilling) and diagnostic systems.

Gunnar M. Lamvik is Ph.D. in Social Anthropology, NTNU, and now a Senior Researcher at SINTEF Technology and society, in Trondheim, Norway. Lamvik has over the years been involved in a long range of R&D projects inside maritime and Oil and Gas industry. Both the shipping and offshore industry in South East Asia, Gulf of Mexico and the North Sea (UK and Norway) has been analyzed in the projects. The topics covered in the projects have been pivoting around the relationship between: cultural differences, work practice, and safety.

Sjur Larsen is a researcher at NTNU Social Research, which a fully owned company of the Nor- wegian University of Science and Technology (NTNU). He is a Doctoral candidate in Sociology at NTNU, writing a Doctoral dissertation on distributed teamwork. Larsen is a researcher in the Center for Integrated Operations in the Petroleum Industry at NTNU, conducting research on new teamwork, leadership, and capability development practices in the oil and gas industry. He is an active contributor in the Master of Management program at NTNU, heading the “Collaboration, Social Networks, and New Media” course within the Master of Management program. He is also involved in research col- laborations between Norway and Qatar, as project manager of the “Virtual Collaboration and Integrated Operations” project in the Norwegian aluminium company Hydro’s R&D program at the Qatar Science and Technology Park (QSTP) in Doha, Qatar.

Claudio Benevenuto de Campos Lima holds a degree in Chemical Engineering from the University of Minas Gerais (1986) and after 2010 he is a Master student at the University of North Fluminense. His areas of research are management systems and enterprise strategy. He joined Petrobras in 1987 as a formation evaluation engineer in Espirito Santo Basin. After 1991, he was dedicated to well construction in Campos Basin, as a company man and well designer in drilling and completion projects. He was ahead of the smartfield implementation of the Integrated Digital Mangement (GeDIg) Pilot at Carapeba Field. In 2001, he became the Lifting and Flow Assurance Manager in Campos Basin Northeast Asset. In 2004, he assumed the Automation and Process Integration Department in Campos Basin. He coordinated the remote control implementation in more than 10 platforms in Campos Basin. After 2009, he coordinates

419 About the Contributors

the Integrated Operations Pilot in Tupi Field and he is ahead of the Integrated Operations (GIOp) project implementation in Santos Basin. His main areas of expertise include formation evaluation, completion and drilling, lifting and flow assurance, automation, and integrated operations.

Bjørn-Emil Madsen holds a Master’s degree in Psychology from NTNU and is currently a researcher at SINTEF Trondheim Norway. He has been engaged in safety and efficiency improvement actions issues in the Norwegian oil and gas industry the last 12 years, with a focus on individual and collective learning processes. Issues concerning the implementation of Integrated Operations have been a main interest the last 8 years. Within the MTO-paradigm, Madsen have had a special interest in the socio-psychological aspects of both the implementation process and the challenges of collaborative work.

Berit Moltu holds a PhD (2005) in Organizational Change and Management from NTNU, HF- faculty, Department of Interdisiplinary Cultural Studies. She was originally educated as an engineer in Petroleumtechnology at NTH, Trondheim, and has additional education in Organisational Worklife Studies. She has published both national and international on Employees Participation, the origin and translation of the Management Concept of the 90’ies BPR (Business Process reengineering), on An- thropological Methods and in Science and Technology Studies. She has participated in both national and internationally research projects such as PAKT (Program on Applied Coordination Technology, a national multidisciplinary program on ICT and collaboration) and PRECEPT (Process Re-Engineering in Europe: Choice, People and Technology, an EU project), amongst others. She has been a senior Re- searcher and Project leader in SINTEF, Trondheim for 5 years, and before that 5 years as a researcher at Science and Technology Studies at NTNU, Trondheim. She now works for Statoil in Stavanger on IO and HSE (Organization Safety and Human Factors).

Øyvind Mydland is the Director of Stepchange Global Limited, he has extensive experience within Integrated Operations (IO). Øyvind Mydland has been involved in the integrated operations movement since 2000. He is an engineer in computer and automation and he arrived at the scene with a background in engineering, information technology and business development spanning over 20 years. In January 2000 he founded Stepchange, a dedicated IO consultancy and advisory company and has advised Statoil, BP, Talisman, Eni and other major companies in the oilm& gas industry on their IO strategies and programmes. Stepchange Global is a team that specialises in assisting companies to fully comprehend and develop their capabilities and the potential efficiencies that integrated operations enables.

Grethe Osborg Ose has the degree of Master in Science from 1997 in the field of Health, Safety, and Environment from NTNU, her specialty being Safety Management. After graduation, she started working as a Research Engineer at the Norwegian Marine Research Institute (MARINTEK) and here she worked with training of seafarers in safety, mostly by participating in the development of computer based training modules to be used on board ships. She also worked with knowledge management and changing competence requirements in shipping. Later, she developed more competence in organizational development and change processes and the last years she has worked with change projects related to Man, Technology, and Organization (MTO), mostly in the oil and gas industry.

Grete Rindahl is a principal scientist at the Institute for Energy Technology (IFE) in Norway. Her affiliation is with the Sector for Man-Technology- Organization and Safety (MTO), Section for Human-

420 About the Contributors

Centred Technologies. Her research background is both from nuclear and petroleum. In nuclear she has been specializing on decommissioning related issues, in petroleum on integrated operations (IO). She has been leading research projects within IO for several years, focusing on issues related to visualisa- tion and collaboration technology, IO training, and IO teamwork. At present she is project manager of the project “IO Teamwork and Capabilities” at the IO Center (www.iocenter.no). She holds a M. Sc. in Applied Mathematics from the University of Tromsø.

Lone Sletbakk Ramstad is working as a Senior Research Scientist for the Norwegian Marine Tech- nology Research Institute, MARINTEK. She is also pursuing a PhD at NTNU, Industrial Economics and Technology Management. She holds a Master of Science degree in Civil Engineering from Norwegian University of Science and Technology, NTNU. The past three years her research has been within the field of integrated operations in offshore and maritime industry, especially focusing on integrated planning. Her research interests are in organizational learning, cross disciplinary collaboration, organizational culture, and collaboration technology. Lone has managerial experience from both the private and public sector. She is currently project manager for ” IO 2 Integrated Planning and Logistics” within the Center for Integrated Operations in the Petroleum Industry (IO Center) and project lead for MARINTEK within the EU research project FInest focusing on future internet solutions in transport and logistics.

Anders Rindal holds a Master’s degree in Technology Management from Trondheim Business School (TBS), and is currently working as a business intelligence consultant at Affecto Norway. He has been engaged in how information technology and information management can help organizations take better decisions and work more effectively. As he is early in his career, he continues to expand his fields of experience.

Erik Rolland, Ph.D., is Professor of Management within the School of Engineering at the Univer- sity of California - Merced. Erik has previously been on the faculty of the Anderson Graduate School of Management at University of California-Riverside, the Fisher School of Business at the Ohio State University, and a visiting Professor with the Antai School of Management & Economics at the Shang- hai Jiaotong University. Erik’s research embodies a broad range of management and engineering areas, electronic commerce, service science, and modeling of complex technology and management problems, and has been published in journals such as Operations Research, European Journal of Operational Research, Decision Sciences, and many others.

Sizarta Sarshar is a Research Scientist at Institute for Energy Technology (IFE) who works in the Software Engineering department. He has been working on several research projects on error propagation and common cause failures in computer science, and has in recent years also been working on technology and software aspects for visualization of Health, Safety and Environmental related hazards within integrated operations. He holds a MSc in Computer Science with focus on safety critical systems and works now on his PhD. The topic of his work is on decision making in integrated operation collaboration processes with focus on visualizing safety hazard indicators in planning of offshore operations for prevention of major accidents.

421 About the Contributors

Kari Skarholt is Cand.Polit in Sociology from NTNU, Norway. She is currently Senior Researcher at SINTEF in Trondheim, Norway. She has earlier been working at Statoil R&D as a Senior Researcher for 18 years. Kari’s main interests are: safety management and work practice in the petroleum industry, organizational learning and team work. Integrated Operations (IO) has been her main research area for the last seven years, exploring on; safety management and standardization, new work practices, leadership and trust.

Ann Britt Skjerve holds a MA (Psychology) and a Ph.D. (Psychology from the University of Copenhagen. She has been employed at the Institute for Energy Technology since 1997, currently as Principal Scientist and as Deputy Division Manager in the Industrial Psychology department. Ann Britt has been engaged in research projects within the domains of nuclear power, petroleum, and transport as a human factors expert. Her special areas of interests include teamwork in co-located and distributed teams, teamwork training, development of tools and work practices to promote safe operation, and us- ability evaluation.

Tygve Jakobsen Steiro holds a Master degree in Organizational Psychology from the Norwegian University of Science and Technology (NTNU) in 1997. He has since then worked for various organizations such as the Norwegian National Road Administration, SINTEF, The Municipality of Trondheim and The Royal Norwegian Air Force Academy. He is currently conducting a PhD study at Institute for Production and Quality Engineering at NTNU. He is also working part time for SINTEF. The theme of the PhD study is steering of dynamic business processes. His interests are linked to leadership, interaction in organizations, change, communication, motivation, and organizational learning.

Michael Stundner holds a MSc. Degree in Petroleum Engineering of the Mining University Leoben, Austria (Graduation 1988). Michael has 20+ years of experience in the oil & gas industry as reservoir & production professional, inventor, and entrepreneur. Since 1997, Michael has been developing Ar- tificial Intelligence solutions & technology which has been successfully been implemented in Digital Oilfield projects around the globe, including Norway, Mexico, Brazil & Kuwait. Between 2004 and 2010 he worked as Global Product & Marketing Manager for SIS after he sold his company Decision Team - Software GmbH to Schlumberger. His current position is Managing Partner & Senior Consultant of myr:conn solutions GmbH developing innovative Cloud Computing solutions. He is appreciated by clients as trusted advisor for enhancing production operations using workflow automation, collaborative environments, and advisory tools. He has been presenting his work in numerous papers, industry conferences, workshops, and forums. His work led to several patents.

Dominic Taylor has worked in the Integrated Operations and Digital Oilfield domain for the last 10 years in roles ranging from strategy development to project delivery in the industry’s leading programmes. Author of a number of papers on Integrated Operations and collaborative working, Dominic is a regular contributor on the topic of transformation in the Oil and Gas industry and works with organisations to create pragmatic and value-driven approaches to realising the Integrated Operations vision. He is a Managing Consultant in Wipro’s Oil and Gas group and has a leadership role in their Digital Oilfield and Collaborative Environment solutions.

422 About the Contributors

Glenn-Egil Torgersen is Associate Professor of Education at the Norwegian Defence University College, Akershus Fortress in Oslo, Norway. He is also a Visiting Senior Researcher in Training and Industrial Psychology at the Institute for Energy Technology (IFE Halden). He holds a PhD in Psychol- ogy and 1. competence (similarity to PhD) in Pedagogy. His primary areas of research include cogni- tive psychology, multimedia learning, interaction and communication in digital visual environment, and structures of basic pedagogical view in complex and international risk organizations. His ongoing research is to develop research-based observational factors and training methods for effective interaction and video conferencing in complex situations and mosaic meetings (split screens), both in terms of communication, technology use, management and team processes. Dr. Torgersen has been published in different national and international books (e.g. “Military Pedagogies. And why they matters” [Sense Publishers, 2009]), and classified and unclassified reports. His theoretical and empirical work also ap- pears officially and aggregately in national educational policy documents of several public agencies in Norway. He serves on several advisory and editorial panels, and reviews manuscript submissions for national and international journals and books.

Hans Jørgen Ulsund (1985) attended BI Norwegian Business School from 2006-2011 and gradu- ated with a Master’s degree in Business and Economics. During the two final years he specialized in leadership and organisational psychology, particularly focusing on organizational change and change management. Today he works as a Consultant at Vitari, a Norwegian IT-company.

Kristian Waldal holds a Master’s degree within Technology Management from TBS (Trondheim Business School). He is is currently working as a Business Consultant at Deltek, with implementation of the Deltek Maconomy ERP-system in Professional Service Organizations. He has been engaged in how information technology and information management can help organizations take better decisions and work more effectively. As he is early in his career, he continues to expand his fields of experience.

Audun Weltzien is a Risk Assessment Consultant at Rambøll in Gothenburg, Sweden. He holds a Master of Science in Safety Management at the Norwegian University of Science and Technology (NTNU), department of industrial economics and technology management. He received his Master degree in 2011 for his Master thesis “Resilience in Well Operations through Use of Collaboration Technology,” which is based on a case study of an onshore drilling support center. His thesis has been awarded with Tryg insurance company’s best safety management master thesis award in 2011. He is currently working with risk analyses and safety management consultancy in infrastructure and construction projects within the transport, building, and energy sector.

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