Citrix Cloud Services Glossary Throughout your journey with Citrix cloud services it’s possible you will encounter acronyms, technical terms, and product features you’re not familiar with.

We compiled the glossary below to help you quickly navigate these definitions and keep your project on time and on target. If you find yourself unsure of what a term means, simply look it up in the list below.

Term Description

Secure and seamless access for end users to SaaS, web, and virtual applications with single sign-on Access Control (SSO) experience, enhanced security for SaaS apps, web filtering to public internet content, and secure browsing. A capability of Citrix Workspace, access control is configurable and managed in Citrix Cloud.

Active Directory is a directory service that Microsoft developed for the Windows domain networks. Active Directory It is included in most Windows Server operating systems as a set of processes and services.

Data transport with Citrix HDX technology to make user sessions faster and more scalable, with improved application interactivity on challenging WAN and internet connections. With adaptive transport, Adaptive Transport Citrix virtual channels automatically respond to changing network conditions to deliver a high-performance user experience.

The presentation of a single icon in the user’s app store for a hosted app that in reality has multiple App Aggregation instances available in the store from multiple sites. To avoid confusion, the display is aggregated into a single icon.

Folders for organizing applications. The groupings and folder names are displayed in the end user Application Folders interface for selection and displayed on the backend server as the folder hierarchy.

Application Groups define the users who may access a set of apps and the properties common to all of Application Group the apps in the group (such as prelaunch behavior and screen resolution). Each Delivery Group contains a default Application Group, and Application Groups can be linked to one or more Delivery Groups.

Automatic adjustment of server power based on usage, load, and peak times to optimize infrastructure, Autoscale control costs, and ensure availability.

An agent that collects real-time data and hosts multiple plugins in Citrix Virtual Apps and Desktops Broker Agent environments. The broker agent is located on the Virtual Delivery Agent (VDA) and is connected to the Delivery Controller by TCP port 80.

A Delivery Controller service that tracks which users are logged in and where, which session resources Broker Service the users have, and if users need to reconnect to existing applications.

Application delivery controller (ADC) appliances for purpose-built networking that improve the Citrix Application Delivery Controller (ADC) performance, security, and resiliency of applications delivered over the web. Formerly known as NetScaler.

A form of the Citrix ADC (application delivery controller) that runs on a hardware appliance, designed for Citrix ADC MPX managing web applications with multiple gigabits of traffic, load balancing for small enterprises, high performance web application security, and flex tenancy.

Citrix.com 1 Term Description

A hardware-based ADC appliance with advanced virtualization to consolidate up to 115 independently- managed ADC instances, designed for performance up to 160 Gpbs. Its target use is supporting data Citrix ADC SDX center consolidation, providing multi-tenancy, tenant isolation without compromise, and enabling cloud data center build-outs.

A software-based virtual ADC appliance for app delivery that runs on widely deployed hypervisors, designed for performance of 10 Mbps to 40 Gpbs. Its target use is architecting scalable multi-tenant, Citrix ADC VPX private or public cloud infrastructures, utilizing Citrix ADC within non-production environments, and providing app delivery options for smaller businesses.

Security and behavior analytics that leverage machine-learning algorithms and application behavior Citrix Analytics anomaly detection technology to achieve broad insights and proactive risk resolution capabilities.

Centralized lifecycle management of network functions and applications with visibility and analytics Citrix Application Delivery across Citrix Networking products and services. Includes frictionless acquisition, deployment, and Management (ADC) operation of application delivery end-to-end with insights and recommendations. Formerly known as Citrix Management and Analytics System.

A technology that layers core elements of the desktop (OS, platform, application, and personalization layers) for efficient centralized management. It containerizes desktop apps as virtual disks to offer Citrix App Layering error-free, install-free delivery to end users and package-once, update-once efficiency for IT. Citrix App Layering runs on the Citrix Apps and Desktops platform, and also on VMware and Microsoft platforms.

A cloud-based management platform that hosts and administers Citrix services. It connects to resources through the Citrix Cloud Connector on any cloud or infrastructure (on-premises, public cloud, private Citrix Cloud cloud, or hybrid mixture). Create, manage, and deploy workspaces with apps and data to end-users from this single console.

A Citrix component that is installed to facilitate the administration and control of resource locations from Citrix Cloud. The connector enables Citrix Cloud to communicate securely with the machines in Citrix Cloud Connector a resource location without requiring VPNs or IPSec tunnels. There may be multiple instances of the connector software installed.

Mobile device management (MDM), mobile application management (MAM), productivity apps, and Citrix Endpoint Management endpoint and IoT orchestration and security.

A desktop and mobile app for integrating file sync and share access. This app combines what were Citrix Files formerly known as the ShareFile Drive Mapper and the ShareFile Sync client technologies and works with Citrix Workspace environments that include content collaboration features, or ShareFile deployments.

An integration for automatically detecting and uploading attachments to your secure file storage. Citrix Files for Outlook It provides the recipient with a link to the attachment in the body of the email. Users can send large attachments via email with ease and verify attachments are delivered securely.

A secure network access gateway and consolidated infrastructure for secure remote access to business applications and desktops deployed in the datacenter or a cloud across a range of devices including Citrix Gateway laptops, desktops, thin clients, tablets and smart phones. It provides granular application and data-level control while empowering users with remote access from anywhere. Formerly known as NetScaler Gateway.

A plug-in users can install on their devices to access resources in the secure network as if they were in the office. Resources might include email servers, file shares, and intranet web sites. The plug-in Citrix Gateway Plug-In encrypts network traffic destined for the organization’s internal network and forwards the packets to the gateway.

A plug-in users can install on their devices to access resources in the secure network as if they were in the office. Resources might include email servers, file shares, and intranet web sites. The plug-in Citrix Gateway Plug-In encrypts network traffic destined for the organization’s internal network and forwards the packets to the gateway.

Citrix.com 2 Term Description

A server virtualization platform based on the Xen Project hypervisor that allows IT administrators to host, Citrix Hypervisor deploy, and manage virtual machines.

1) A category of Citrix products focused on network optimization, security, app delivery, load balancing, traffic management, and analytics. Note that Citrix Networking is not a product; it is a product category Citrix Networking that includes the products Citrix ADC and Citrix SD-WAN, among others. 2) When modified with a form factor such as MDX or VPX, it refers to an appliance or virtual appliance running Citrix Networking software or firmware. For example, Citrix Networking MDX or Citrix Networking VPX.

A solution for managing virtual machine images, combining previous technologies known as Machine Citrix Provisioning Creation Services (MCS) and Citrix Provisioning Services (PVS).

A single interface for direct access to all mobile, web, virtual, Windows, and SaaS apps and corporate Citrix Secure Hub resources. It provides single sign-on capabilities and enforcement of device and app-level security policies.

A mobile app for email, calendar and contacts. It combines the user experience of native consumer apps Citrix Secure Mail with security and productivity features built for the enterprise. Mobile users can leverage their familiar Outlook and Notes capabilities, with functions tailored for mobile scenarios.

A mobile web browser that provides secure access to internal and external sites. You can configure Citrix Secure Web Secure Web to be pushed to user devices automatically when the devices are enrolled in Citrix Secure Hub, or users can add the app from the app store.

A cloud-based tool that helps you stay on top of the health of your on-premises Virtual Apps and Desktops Site. Using purpose-built checks, you can find and fix potential issues with your Site and Virtual Delivery Agents (VDAs) before users are impacted, verify LTSR compliance, validate the configuration Citrix Smart Tools of your storefront, provisioning, and licensing servers, receive recommendations for optimizing the performance of the environment, and receive notifications of upcoming Citrix product lifecycle milestones.

A generic printer created at the beginning of sessions that is not tied to a printing device. It can greatly Citrix Universal Printer reduce user logon times and resource use, because it doesn’t have to enumerate the available client printers during logon.

Application virtualization that optimizes productivity with universal access to virtual apps, desktops, and Citrix Virtual Apps data from any device.

A complete virtual app and desktop solution to meet all your business needs, giving employees the freedom to work from anywhere on any device while cutting IT costs. Delivers Windows, Linux, web and Citrix Virtual Apps and Desktops SaaS applications or full virtual desktops from any or multiple clouds—public, on premises or hybrid. Formerly XenApp and XenDesktop.

In a Citrix Virtual Apps and Desktops deployment, the term can be used collectively for three databases that store configuration, session, logging, and monitoring information. Use the following terms when referring to a specific database: Citrix Virtual Apps and Desktops Database • Monitoring Database • Configuration Logging Database • Site Configuration Database

Citrix Workspace helps deliver a better way to work through a user-centric experience that unifies access to all the apps you rely on with performance and security that adapts to user context. Engineered Citrix Workspace to increase visibility and simplify management of all your users, apps, desktops, data, endpoints, and devices, a digital workspace from Citrix gives you the security, flexibility, and choice to realize the full benefits of hybrid- and multi-cloud strategies.

Citrix.com 3 Term Description

The centralized access point for all Citrix Workspace resources including Windows and Linux app and desktop delivery, device security, secure file sync and sharing, network security, and intelligent analytics. Citrix Workspace App It gives users complete choice of device and network, while maintaining IT security and control—even over corporate SaaS and web apps.

The experience of the end user through their workspace built with Citrix Cloud services. It includes single Citrix Workspace Experience sign-on across apps (data center, cloud, web, SaaS), and unifies identity, data files, and digital services.

For Citrix Virtual Apps and Desktop environments, a data center is a logical container for Delivery Controllers, session machines, Delivery Sites, app store server groups, and compute resources. Use Data Center a data center to represent resources that have a low-latency, high-bandwidth network connection. Typically, a data center contains resources within the same geographic location, and multiple data centers are connected by a WAN.

Delegated Administration A model for delegating administration activities using role and object-based control.

A server-side component that is responsible for distributing applications and desktops to users, Delivery Controller managing user access through policies, and power-managing desktops and reboot cycles for servers.

A container for a machine or machines used to deliver applications and desktops to a specific group of users. A Delivery Group is associated with a specific Delivery Site. A single Delivery Group can contain Delivery Group applications from a number of machine catalogs. Also, a single Delivery Group can be configured so a single user can access multiple applications in the group.

The instance of a Windows operating system (OS) being displayed on an end user’s device. The desktop may be running remotely or locally on the end user’s device. The end user interacts with the desktop as if Desktop it is running on their device, whether or not the desktop OS is running remotely on a physical server or on a virtual machine.

A monitoring console that provides trend and diagnostic information about apps and desktops to view Director and troubleshoot system-level performance, session usage data, and configuration changes. Support and help desk teams use Director to identify and resolve problems affecting users.

A software agent that users install to enroll their device and subsequently allow administrators to Endpoint Management Agent manage the device.

A set of cloud-based tools to help speed up and simplify the design, deployment, and management Endpoint Management Connector For of Citrix solutions across any on-premises or cloud environment. Citrix Smart Tools makes it easier to Exchange Activesync manage Citrix workspaces and workloads.

Securing and enabling employee use of mobile devices, providing them with the tools they need to Enterprise Mobility Management (EMM) perform work-related tasks.

The right to use goods or services by an individual or organization. Entitlements can include software, Entitlement products, or services. A license defines the terms and conditions of, and boundaries of, a product or service use.

The Federated Authentication Service (FAS) is a Citrix component that integrates with your Active Directory certificate authority (CA), allowing users to be seamlessly authenticated within a Citrix Federated Authentication Service (FAS) environment. This document describes various authentication architectures that may be appropriate for your deployment.

Appliances configured for global server load balancing (GSLB) provide for disaster recovery and ensure continuous availability of applications by protecting against points of failure in a wide area network Global Server Load Balancing (GSLB) (WAN). GSLB can balance the load across data centers by directing client requests to the closest or best performing data center, or to surviving data centers in case of an outage.

Citrix.com 4 Term Description

High-definition experience for users of centralized apps and desktops, on any device or network, HDX Technology (HDX) designed with intelligent redirection, adaptive compression, and data de-duplication. HDX optimizes the user experience, decreases bandwidth consumption, and increases user density per hosting server.

A feature that brings app and desktop virtualization to remote office employees, 3rd party contractors, and mobile tablets working in graphically intense 3D applications. Large data files required to generate HDX 3D Pro complex designs remain safe in the data center while users stay in sync without complex and costly data synchronization.

HDX Realtime Media Engine A plug-in to support high-definition audio-video calls, particularly with Microsoft Skype for Business.

A component providing a highly scalable solution for delivering real-time audio-video conferencing and HDX Realtime Optimization Pack VoIP enterprise telephony through Microsoft Skype for Business in virtual app and desktop environments to users on Linux, Mac, and Windows devices.

High availability provides uninterrupted operation in any transaction. If the primary node of a networking appliance is unable to accept connections, the secondary node appliance takes over. If a health check High Availability fails, the secondary node retries the connection for a specified period, after which it determines that the primary node is not functioning normally. The secondary node then takes over for the primary (a process called failover).

In virtualization environments, a host machine or system is a physical computer that uses virtualization Host software to run virtual machines or apps.

A published desktop on Citrix Virtual Apps, formerly XenApp, that provides users with a Windows Hosted Shared Desktop desktop interface. The desktop is shared by every user on the server.

A Windows desktop running as a virtual machine where a single user connects remotely. One user’s Hosted Virtual Desktop desktop is not impacted by another user’s desktop configurations. Think of this as one user to one desktop.

ICA Proxy provides secure access to virtual Windows apps and desktops published on XenApp and ICA Proxy XenDesktop while keeping apps, desktops and data safely protected within the datacenter without requiring a VPN.

Infrastructure as a service (IaaS) is a service model that delivers computer infrastructure on an Infrastructure as a Service (IaaS) outsourced basis to support enterprise operations. Typically, IaaS provides hardware, storage, servers and data center space or network components; it may also include software.

These are resources that are available to host the services that are required by the customer. Infrastructure Resources Infrastructure resources might include machines, software, hypervisors, network appliances, and Citrix Cloud Connectors.

The Lightweight Directory Access Protocol is an open, vendor-neutral, industry standard application LDAP protocol for accessing and maintaining distributed directory information services over an Internet Protocol network.

The library view in Citrix Cloud shows an administrator the offerings available for their users, whether they Library View are Windows apps, web apps, mobile apps, shared folder, or policies.

A console for managing and monitoring Citrix licenses through a user interface to the License Server. License Administration Console It includes a dashboard of licenses and alerts, import license files, and License Server settings.

Citrix.com 5 Term Description

A text file containing product licensing data such as license quantity, expiration dates, License Server License File identifier, and other system information. These files are stored on the Citrix License Server and encrypted with a digital signature. A license file can be used only by the license server identified in its data.

The License Server allows licenses to be shared across the network. They store and manage licenses. License Server Citrix products request licenses from a License Server when users attempt to connect.

A feature of Citrix Hypervisor that allows the movement of a running virtual machine from one Live Migration hypervisor to another with little or no service interruption.

A load balancer is a piece of hardware (or virtual hardware) that acts like a reverse proxy to distribute Load Balancer network and/or application traffic across different servers. A load balancer is used to improve the concurrent user capacity and overall reliability of applications.

A group of machines that are all made from a single master image, sharing similar settings. Machine Machine Catalog catalogs allow a group of machines to serve a similar purpose and be assigned as a group.

A machine provisioning capability for designing and quickly deploying virtual machine images. Citrix Machine Creation Services Provisioning also offers a robust, standalone type of machine provisioning with its own dedicated environment and console.

A console for Citrix Hypervisor from which to deploy, manage, and monitor virtual machines from a Management Console for Citrix Hypervisor Windows desktop. Formerly known as XenCenter.

A common operations, administration, and management platform. Citrix Cloud Services offers a Management Plane complete management plane for the orchestration of access, delivery, and security of apps and data across any device, platform, or cloud.

Mobile App Management (MAM) Delivery and administration of enterprise app software to users’ corporate and personal mobile devices.

A method of authentication that requires the use of more than one verification method to add layers of Multifactor Authentication security.

When a product requests a license, it is checked out to the user until a preconfigured period of time expires. Named User License The check-out is not tied to a computer or device. After the license is checked out, the user can run multiple sessions on different computers without checking out more licenses.

Computing or data storage that’s locally hosted and maintained, as distinguished from cloud-based On-Premises computing and storage. Includes infrastructure housed in data centers with controlled access by a single customer. Similar to private cloud.

One-Time PIN A PIN that is valid for only one logon session or transaction.

Per Device License A type of license with a unique device ID and allowing an unlimited number of users per device.

A type of license that requires a unique user ID, such as an Active Directory entry. When assigned to Per User License a user, the license allows the user to connect to desktops and applications with multiple devices. A licensed user can connect to multiple instances of a product concurrently.

Platform as a service (PaaS) is a cloud computing model in which a third-party provider delivers hardware and software tools -- usually those needed for application development -- to users over the internet. A Platform as a Service (PaaS) PaaS provider hosts the hardware and software on its own infrastructure. As a result, PaaS frees users from having to install in-house hardware and software to develop or run a new application.

The act of making apps, desktops, or other services available to users or subscribers. After an app is Publish installed on a server or in the cloud, an additional act of publishing might be needed to list it among available apps for end users to select.

Citrix.com 6 Term Description

A feature that enables IT to select the best web browser for each web or SaaS app and securely deliver Published Web and SaaS Apps that app within that ideal browser to all users on any device, running any web browser.

Resource locations are settings in Citrix Cloud that define the location of infrastructure and workloads. Resource Location These resources are all within a defined communication or network boundary, where access is available to them from Citrix Cloud.

Infrastructure items that are available to host the services used by the customer. Resources might include Resources (In Citrix Cloud) hypervisors, servers, network appliances, VDAs for XenDesktop or XenApp, and so on.

Security Assertion Markup Language is an open standard for exchanging authentication and authorization SAML data between parties, in particular, between an identity provider and a service provider.

A service used to control access for a Citrix gateway server to guarantee that each user is authenticated. Secure Ticket Authority (STA) The XML web service exchanges server information for tickets.

A feature that controls access to apps, desktops, and data by applying policies for Citrix Virtual Apps and Desktops based on conditions such as the user’s location, IP address range, delivery group, device type, Smartaccess and installed applications. This adaptive application and action control is enforced on Citrix Virtual Apps and Desktops servers.

A feature that allows administrators to define granular policies to configure and enforce user environment Smartcontrol attributes for Citrix Virtual Apps and Desktops on Citrix Gateway. SmartControl allows administrators to manage these policies from a single location, rather than at each server instance.

Software as a service (SaaS) is a software distribution model in which a third-party provider hosts applications and makes them available to customers over the Internet. SaaS is one of three main Software as a Service categories of cloud computing, alongside infrastructure as a service (IaaS) and platform as a service (PaaS).

An enterprise app store where users choose apps and desktops. StoreFront administrators can display StoreFront apps in the store or create app shortcuts similar to native apps. StoreFront works in conjunction with Citrix Receiver, the access app that connects users. StoreFront authenticates users and hosts the app store.

SSL Certificates are small data files that digitally bind a cryptographic key to an organization’s details. SSL Certificate When installed on a web server, it activates the padlock and the https protocol and allows secure connections from a web server to a browser.

In Citrix Cloud, Subscribers use the Subscriber Store to gain access to the apps, data and resources that Subscriber Store are in the workspaces assigned to them.

This ShareFile feature is included for documents in view only mode. It places a watermark on the Watermarking document so if a user is able to print or attempt to distribute the document you can track which user it came from.

A collection of apps, data, software, or other resources for performing work regardless of location or device. A workspace can include a combination of items from multiple services. One workspace might Workspace include an organization's standard set of office apps plus a cloud file sync and sharing service, each from different service providers. A workspace no longer refers to a physical space, like an office or a cubicle.

Workspace Environment Management uses intelligent resource management and Profile Management Workspace Environment Management technologies to deliver the best possible performance, desktop logon, and application response times for Virtual Apps and Desktops deployments. It is a software-only, driver-free solution.

Citrix.com 7 Portfolio unification and product name changes When we unified our solution portfolio we changed the naming of our products – for example, XenApp became Citrix Virtual Apps. You can find these changes outlined in the table below.

New Name Previous Name

Citrix Workspace

Citrix Workspace App Citrix Receiver

Citrix Provisioning Provisioning Services

Citrix Content Collaboration ShareFile

Citrix Virtual Apps XenApp

Citrix Secure Browser XenApp Secure Browser

Citrix Virtual Desktops XenDesktop

Citrix Endpoint Management XenMobile

Citrix Hypervisor XenServer

Citrix Networking

Citrix Intelligent Traffic Management Cedexis

Citrix ADC NetScaler ADC

Citrix Web App Firewall NetScaler App Firewall

Citrix Application Delivery Management NetScaler Management and Analytics System

Citrix SD-WAN NetScaler SD-WAN

Citrix Secure Web Gateway NetScaler Secure Web Gateway

Citrix Gateway NetScaler Unified Gateway

Citrix Analytics

Citrix Analytics for Networking N/A

Citrix Analytics for Workspace N/A

Citrix.com 8