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Citrix Cloud Citrix Cloud Citrix Product Documentation | docs.citrix.com September 27, 2021 Citrix Cloud Contents Citrix Cloud 3 Service Level Agreement 4 Secure Deployment Guide for the Citrix Cloud Platform 7 How to Get Help and Support 15 Third Party Notifications 30 Sign up for Citrix Cloud 30 Geographical Considerations 47 Verify your email for Citrix Cloud 55 Citrix Cloud Service Trials 56 Extend Citrix Cloud service subscriptions 59 System and Connectivity Requirements 62 Connect to Citrix Cloud 70 Citrix Cloud Connector 73 Citrix Cloud Connector Technical Details 75 Cloud Connector Proxy and Firewall Configuration 85 Cloud Connector Installation 87 Log Collection for Citrix Cloud Connector 96 Connector Appliance for Cloud Services 98 Connector updates 118 Identity and access management 122 Connect Active Directory to Citrix Cloud 125 Connect Azure Active Directory to Citrix Cloud 128 Azure Active Directory Permissions for Citrix Cloud 132 © 1999–2021 Citrix Systems, Inc. All rights reserved. 2 Citrix Cloud Connect an on‑premises Citrix Gateway as an identity provider to Citrix Cloud 138 Connect Okta as an identity provider to Citrix Cloud 146 Connect SAML as an identity provider to Citrix Cloud 151 Select a primary resource location 160 Licensing for Citrix Cloud 161 Monitor licenses and active usage for cloud services 163 Monitor licenses and active usage for Endpoint Management 167 Monitor bandwidth usage for Gateway service (Technical Preview) 172 Monitor licenses and active usage for Citrix Virtual Apps and Desktops service (User/Device)174 Monitor licenses and peak usage for Citrix Virtual Apps and Desktops service (Concurrent) 183 Monitor licenses and active usage for Citrix Virtual Apps and Desktops Standard for Azure service 186 Monitor licenses and usage for on‑premises deployments 190 Register on‑premises products with Citrix Cloud 194 Licensing for Citrix Service Providers 196 Get started with License Usage Insights 197 Manage product usage, license servers, and notifications 201 Cloud service license usage and reporting for Citrix Service Providers 206 Customer license and usage monitoring for Citrix Virtual Apps and Desktops service 209 Customer license and usage monitoring for Citrix Virtual Apps and Desktops Standard for Azure 212 Manage Citrix Cloud administrators 214 Assign users and groups to service offerings using Library 221 Notifications 226 System Log (Technical Preview) 228 © 1999–2021 Citrix Systems, Inc. All rights reserved. 3 Citrix Cloud Citrix Cloud for Partners 232 Citrix Cloud Services 242 Advanced Concepts 243 On‑premises StoreFront Authentication Reference Architectures for Citrix Virtual Apps and Desktops service 244 © 1999–2021 Citrix Systems, Inc. All rights reserved. 4 Citrix Cloud Citrix Cloud September 16, 2021 Citrix Cloud is a platform that hosts and administers Citrix cloud services. It connects to your resources through connectors on any cloud or infrastructure you choose (on‑premises, public cloud, private cloud, or hybrid cloud). It allows you to create, manage, and deploy workspaces with apps and data to your end‑users from a single console. Try Citrix Cloud Experience a full production environment in a proof‑of‑concept for one or more Citrix Cloud services. After signing up for Citrix Cloud, you can request service trials right inside the console. When the trial ends, you can convert to a production environment so you retain all your configurations. For more information, see Citrix Cloud Service Trials. Citrix Cloud service documentation Looking for information about setting up or managing Citrix Cloud services? Go to the Citrix Cloud Services section in the Table of Contents on the left side of this page. Select the service that youwant to go directly to the product documentation for that service. Architectural and deployment resources Citrix Tech Zone contains a wealth of information to help you learn more about Citrix Cloud and other Citrix products. Here you’ll find reference architectures, diagrams, and technical papers that provide insights for designing, building, and deploying Citrix technologies. To learn more about key service components in Citrix Cloud, see the following resources: • Citrix Workspace conceptual diagram: Provides an overview of key areas such as identity, workspace intelligence, and single sign‑on. • Reference Architectures: Provides comprehensive guides for planning your Citrix Workspace implementation, including use cases, recommendations, and related resources. • Virtual Apps and Desktops Service reference architectures: Provides in‑depth guidance for de‑ ploying Virtual Apps and Desktops service with related services. Education resources The Citrix Cloud Learning Series portal offers education modules to get you up and running with Citrix Cloud and its services. You can view all of the modules sequentially, from overviews through planning © 1999–2021 Citrix Systems, Inc. All rights reserved. 5 Citrix Cloud and building services. Start your cloud journey with the following courses: • Fundamentals of Citrix Cloud • Intro to Citrix Identity and Authentication • Moving from StoreFront to Workspace The Citrix Education video library offers online video lessons that walk you through key deployment tasks and troubleshooting the components that you use with Citrix Cloud services. Learn more about tasks like installing Cloud Connectors and registering VDAs, as well as troubleshooting these compo‑ nents. Service Level Agreement June 29, 2021 Effective date: October 30, 2020 Citrix Cloud is designed using industry best practices to achieve a high degree of service availability. This Service Level Agreement (SLA) describes Citrix’s commitment for Citrix Cloud Service availability. This SLA is part of the Citrix end user service agreement (EUSA) for covered services (“Services”). Citrix’s service commitment (“Service Commitment”) is to maintain at least 99.9% monthly uptime (“Monthly Uptime”) on Services. Monthly Uptime is calculated by subtracting from 100% the percent‑ age of minutes during a full month of a Service in which the Service instance was in the state of “Un‑ available.” Services and the measure of availability for each are set forth in the table below. Monthly Uptime percentage measurements exclude downtime resulting from: • Regularly scheduled maintenance windows. • Customer’s failure to follow configuration requirements for the Service as documented on https: //docs.citrix.com, or abusive behavior, or faulty input. • Customer’s use of a Service after Citrix advised Customer to modify Customer’s use of theSer‑ vice, if Customer did not modify use. • Caused by any component not managed by Citrix including, but not limited to, Customer con‑ trolled physical and virtual machines, Customer installed and maintained operating systems, Customer installed and controlled software, networking equipment or other hardware; Cus‑ tomer defined and controlled security settings, group policies and other configuration policies; public cloud provider failures, Internet Service Provider failures; or other Customer support fac‑ tors external to Citrix’ control. • Customer’s employees, agents, contractors, or vendors, or anyone gaining access by means of Customer’s passwords or equipment, or otherwise resulting from Customer’s failure to follow appropriate security practices. • Customer’s attempts to perform operations that exceed Service entitlements. © 1999–2021 Citrix Systems, Inc. All rights reserved. 6 Citrix Cloud • Service disruption due to Force Majeure, including, but not limited to, natural disasters, war or acts of terrorism, or government actions. No Service Commitment is offered for any Citrix trial, tech preview, Labs or Beta service. Citrix offers Service Commitments to customers that: • Have purchased the Services using a term based subscription (1 year minimum subscription period). • Have at least a 100 unit subscription (1,000 minimum for Citrix Service Providers), per the license model applicable to the Service, during the claim period. Citrix Service Providers (CSPs) are eligible on October 1, 2018. Per Service Availability Measures Service Measure for Monthly Uptime Citrix Analytics for Performance Time users can access and improve apps and desktops performance. Citrix Analytics for Security Time users can detect and mitigate user access and activity risks. Citrix Application Delivery Management service Average time the Service is available across all POPs. Citrix Content Collaboration Time users can enumerate files and folders associated with their account or download files that are hosted in Citrix‑managed storage zones. Citrix Endpoint Management Time users can access their Citrix delivered mobile apps and enrolled devices through the Service. Citrix Gateway Service for HDX Proxy Time users can access their app or desktop session through the Service. Citrix Intelligent Traffic Management Time users can access traffic management functionality through DNS queries or HTTP API calls. Citrix SD‑WAN Orchestrator Time users can access their SD‑WAN Orchestrator account and manage their SD‑WAN network through the Service. Citrix Secure Workspace Access Time users can access their SaaS or internal web app through the Service. © 1999–2021 Citrix Systems, Inc. All rights reserved. 7 Citrix Cloud Service Measure for Monthly Uptime Citrix Virtual Apps service Time users can access their app or desktop session through the Service. Citrix Virtual Desktops service Time users can access their app or desktop session through the Service. Citrix Virtual Apps and
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