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F O R Im M E D Ia T E R E L E A
Article No. 8115 Available on www.roymorgan.com Link to Roy Morgan Profiles Friday, 30 August 2019 Powershop still number one in electricity satisfaction, despite losing spark in recent months Powershop has won the Roy Morgan Electricity Provider of the Month Award with a customer satisfaction rating of 78% for July 2019. Powershop has now won the past seven monthly awards, remaining unbeaten in 2019. Powershop’s customer satisfaction rating of 78% was followed by Lumo Energy (71%), Simply Energy (70%), Click Energy (70%), Red Energy (70%) and Alinta Energy (70%). E These are the latest findings from the Roy Morgan Single Source survey derived from in-depth face-to- face interviews with 1,000 Australians each week and over 50,000 each year. Powershop managed to maintain its number one position in customer satisfaction, despite it recording the largest decline in ratings of any leading provider, falling from 87% in January 2019, to 78% (-9%) as of July 2019. Over the same period, Lumo Energy, Simply Energy and Click Energy all fell by 4%, Red Energy remained steady, and Alinta Energy increased its rating by 1%. Although Powershop remains well clear of its competitors, if its consistent downtrend in ratings continues for the next few months, we may well see another electricity provider take the lead in customer satisfaction. The Roy Morgan Customer Satisfaction Awards highlight the winners but this is only the tip of the iceberg. Roy Morgan tracks customer satisfaction, engagement, loyalty, advocacy and NPS across a wide range of industries and brands. This data can be analysed by month for your brand and importantly your competitive set. -
Victorian Energy Prices July 2017
Victorian Energy Prices July 2017 An update report on the Victorian Tarif-Tracking Project Disclaimer The energy offers, tariffs and bill calculations presented in this report and associated workbooks should be used as a general guide only and should not be relied upon. The workbooks are not an appropriate substitute for obtaining an offer from an energy retailer. The information presented in this report and the workbooks is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report and the workbooks, they are suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. The St Vincent de Paul Society and Alviss Consulting Pty Ltd do not accept liability for any action taken based on the information provided in this report or the associated workbooks or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the Victorian Government’s website www.switchon.vic.gov.au or contact the energy retailers directly. Victorian Energy Prices July 2017 An update report on the Victorian Tariff-Tracking Project May Mauseth Johnston, September 2017 Alviss Consulting Pty Ltd © St Vincent de Paul Society and Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the St Vincent de Paul Society. -
Snowy Hydro Fact Sheet
Introduction to Snowy Hydro Snowy Hydro Engineering 1 sheet Fact History Construction of the Snowy Scheme took 25 years from 1949 to 1974. An incredible engineering feat, this complex interconnected hydro-electric scheme uses the power of water to generate clean, renewable energy. Over the past 70 years, Snowy Hydro has evolved from the Snowy Mountains Hydro-electric Authority, to the Snowy Mountains Authority, to the company we know today. Definition Hydro-power - the use of flowing water to power a turbine to produce electrical energy HYDRO-POWER STATIONS NAME CAPACITY NO. OF UNITS (MW) Tumut 3 1,800 6 9 Murray 1 950 10 renewable generator Murray 2 550 4 Tumut 1 330 4 Tumut 2 287 4 Blowering 80 1 Guthega 60 2 Jindabyne Mini Hydro 1 1 Jounama Small Hydro 14 1 APPROX INSTALLED CAPACITY 4,100 MW TH LARGEST 3 RETAIL BRANDS ELECTRICITY RETAILER IN THE RED LUMO DIREC T NATIONAL ELECTRICITY MARKET ENERGY ENERGY CONNECT Definition Megawatt - a unit of power equal to one million watts, a measure of the output of a power station Definition Aqueduct - a pipe constructed to collect and divert water to a larger body of water Snowy Hydro logo 145km 80km INTER-CONNECTED ‘Snowy’ refers to the snow - most of the water TUNNELS we use to generate electricity comes from snow melt. ‘Hydro’ refers to water - Snowy Hydro uses 16 MAJOR DAMS PUMPING STATION water to generate electricity. at Jindabyne and pump storage 1000MW of contracted wind and solar APPROX 4,800GL capability at Tumut 3 AT LAKE EUCUMBENE The blue colour represents the water and the green colour represents nature, sustainability TOTAL STORAGE and renewables. -
Energy Charter 2020 IAP Disclosure.Pdf
2020 Disclosure Report to the IAP Leveraging high impact points to drive meaningful change for customers Message from our Chair The Energy Charter, starting to deliver The Energy Charter is a whole of sector initiative of 19 CEOs working together across electricity, gas and renewables to put customers at the centre of our businesses. We are not an industry body or a regulator – the Energy Charter is focused outward, on our customers, not on ourselves. We aim for “highest common denominator” – pushing each other to deliver for customers by promoting examples of best practice for signatories to adopt and collaborating in targeted groups to deliver specific projects through our #BetterTogether initiatives. Last year was foundational for the Energy Charter. In 2020, it is all about delivery: what is different and better for our customers because the Energy Charter exists? This has been an extremely challenging year for our customers, communities and signatories with bushfires, floods and the COVID-19 pandemic. However, with these challenges also come unique opportunities to better support Australians, to step beyond business-as-usual and demonstrate as a sector we are working together on the vision of the Energy Charter to “deliver energy for a better Australia”. REAL CHANGE FOR CUSTOMERS What have we done that has made an actual difference for the customer this year? My top three: 1. Stakeholders have told us that it is hard to get an overall picture of the level of customer service that the industry provides. In response, we have committed that each signatory will disclose their customer satisfaction scores. -
Tax On, Tax Off
Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Disclaimer The energy offers, tariffs and bill calculations presented in this report should be used as a general guide only and should not be relied upon. The information presented in this report is not provided as financial advice. While we have taken great care to ensure accuracy of the information provided in this report, it is suitable for use only as a research and advocacy tool. We do not accept any legal responsibility for errors or inaccuracies. Alviss Consulting Pty Ltd does not accept liability for any action taken based on the information provided in this report or for any loss, economic or otherwise, suffered as a result of reliance on the information presented. If you would like to obtain information about energy offers available to you as a customer, go to the relevant regulator’s website or contact the energy retailers directly. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax May Mauseth Johnston, Alviss Consulting Canberra, 17 November 2014 © Alviss Consulting Pty Ltd This work is copyright. Apart from any use permitted under the Copyright Act 1968 (Ctw), no parts may be adapted, reproduced, copied, stored, distributed, published or put to commercial use without prior written permission from the Alviss Consulting. Tax on, Tax off: Electricity prices before and after the repeal of the carbon tax November 2014 Tax on, Tax off: Electricity prices before and after 3 Acknowledgements This project was funded by grant from the Consumer Advocacy Panel (www.advocacypanel.com.au) as part of its grants process for consumer advocacy projects and research projects for the benefit of consumers of electricity and natural gas. -
Draft Determination and the More Preferable Draft Rule by 24 October 2019
Australian Energy Market Commission DRAFT RULE DETERMINATION RULE NATIONAL GAS AMENDMENT (DWGM IMPROVEMENT TO AMDQ REGIME) RULE 2019 PROPONENT Victorian Minister for Energy, Environment and Climate Change 05 SEPTEMBER 2019 Australian Energy Draft rule determination Market Commission Improvement to AMDQ regime 05 September 2019 INQUIRIES Australian Energy Market Commission PO Box A2449 Sydney South NSW 1235 E [email protected] T (02) 8296 7800 F (02) 8296 7899 Reference: GRC0051 CITATION AEMC, DWGM Improvement to AMDQ regime, Draft rule determination, 05 September 2019 ABOUT THE AEMC The AEMC reports to the Council of Australian Governments (COAG) through the COAG Energy Council. We have two functions. We make and amend the national electricity, gas and energy retail rules and conduct independent reviews for the COAG Energy Council. This work is copyright. The Copyright Act 1968 permits fair dealing for study, research, news reporting, criticism and review. Selected passages, tables or diagrams may be reproduced for such purposes provided acknowledgement of the source is included. Australian Energy Draft rule determination Market Commission Improvement to AMDQ regime 05 September 2019 SUMMARY 1 The Australian Energy Market Commission (AEMC or Commission) has made a more preferable draft rule that amends the National Gas Rules to replace the current authorised maximum daily quantity (AMDQ) regime in the Victorian declared wholesale gas market (DWGM) with a new entry and exit capacity certificates regime. These certificates can be purchased by market participants at a primary auction run by AEMO to gain the benefits of injection and withdrawal tie-breaking, congestion uplift protection and some limited curtailment protection. -
Network Vision 2056 Is Prepared and in All Cases, Anyone Proposing to Rely on Or Use Made Available Solely for Information Purposes
Disclaimer and copyright The Network Vision 2056 is prepared and In all cases, anyone proposing to rely on or use made available solely for information purposes. the information in this document should: Nothing in this document can be or should be taken as a recommendation in respect of any 1. Independently verify and check the currency, possible investment. accuracy, completeness, reliability and suitability of that information The information in this document reflects the forecasts, proposals and opinions adopted by 2. Independently verify and check the currency, TransGrid as at 30 June 2016 other than where accuracy, completeness, reliability and suitability otherwise specifically stated. Those forecasts, of reports relied on by TransGrid in preparing this proposals and opinions may change at any document time without warning. Anyone considering this 3. Obtain independent and specific advice from document at any date should independently seek appropriate experts or other sources the latest forecasts, proposals and opinions. Accordingly, TransGrid makes no representations This document includes information obtained or warranty as to the currency, accuracy, from the Australian Energy Market Operator reliability, completeness or suitability for particular (AEMO) and other sources. That information purposes of the information in this document. has been adopted in good faith without further enquiry or verification. Persons reading or utilising this Network Vision 2056 acknowledge and accept that TransGrid This document does not purport to contain all and/or its employees, agents and consultants of the information that AEMO, a prospective shall have no liability (including liability to any investor, Registered Participant or potential person by reason of negligence or negligent participant in the National Electricity Market misstatement) for any statements, opinions, (NEM), or any other person or Interested Parties information or matter (expressed or implied) may require for making decisions. -
SEQ Retail Electricity Market Monitoring: 2017–18
Updated Market Monitoring Report SEQ retail electricity market monitoring: 2017–18 March 2019 We wish to acknowledge the contribution of the following staff to this report: Jennie Cooper, Karan Bhogale, Shannon Murphy, Thomas Gardiner & Thomas Höppli © Queensland Competition Authority 2019 The Queensland Competition Authority supports and encourages the dissemination and exchange of information. However, copyright protects this document. The Queensland Competition Authority has no objection to this material being reproduced, made available online or electronically but only if it is recognised as the owner of the copyright2 and this material remains unaltered. Queensland Competition Authority Contents Contents EXECUTIVE SUMMARY III THE ROLE OF THE QCA – TASK AND CONTACTS V 1 INTRODUCTION 1 1.1 Retail electricity market monitoring in south east Queensland 1 1.2 This report 1 1.3 Retailers operating in SEQ 1 2 PRICE MONITORING 3 2.1 Background 3 2.2 Minister's Direction 4 2.3 QCA methodology 4 2.4 QCA monitoring 6 2.5 Distribution non-network charges 45 2.6 Conclusion 47 3 DISCOUNTS, SAVINGS AND BENEFITS 48 3.1 Background 48 3.2 Minister's Direction 48 3.3 QCA methodology 48 3.4 QCA monitoring 49 3.5 Conclusion 96 4 RETAIL FEES 98 4.1 Background 98 4.2 Minister's Direction 98 4.3 QCA methodology 98 4.4 QCA monitoring 98 4.5 GST on fees 104 4.6 Fees that 'may' have applied 105 4.7 Additional fee information on Energy Made Easy 105 4.8 Conclusion 105 5 PRICE TRENDS 107 5.1 Minister's Direction 107 5.2 Data availability 107 5.3 QCA methodology -
Turbine Fact Sheet
Our company SNOWY HYDRO Hydro Snowy 1 Factsheet HISTORY Construction of the Snowy Scheme took 25 years from 1949 - 1974. An engineering feat, this complex interconnected hydro-electric scheme uses the power of water to generate clean, renewable energy. Over the past 70 years Snowy Hydro has evolved from the Snowy Mountains Hydro-electric Authority to the Snowy Mountains Authority (SMA) to the company we know today. Definition Hydropower - the use of flowing water to power a turbine to produce electrical energy HYDRO-POWER STATIONS NAME CAPACITY NO. OF UNITS (MW) Tumut 3 1800 6 9 Murray 1 950 10 renewable generator Murray 2 550 4 Tumut 1 330 4 Tumut 2 287 4 Blowering 80 1 Guthega 60 2 Jindabyne Mini Hydro 11 1 Jounama Small Hydro 14 1 APPROX INSTALLED CAPACITY 4100 MW TH LARGEST 3 RETAIL BRANDS ELECTRICITY RETAILER IN THE RED LUMO DIREC T NATIONAL ELECTRICITY MARKET ENERGY ENERGY CONNECT Definition Megawatt - a unit of power equal to one million watts, a measure of the output of a power station Definition Aqueduct - a pipe constructed to collect and divert water to a larger body of water SNOWY HYDRO LOGO 145km 80km INTER-CONNECTED AQUEDACTS ‘Snowy’ refers to the snow - most of the water TUNNELS we use to generate electricity comes from snow melt. ‘Hydro’ refers to water - Snowy Hydro uses 16 MAJOR DAMS PUMPING STATION water to generate electricity. at Jindabyne and pump storage 1000MW of contracted wind and solar APPROX 4800 GL capability at Tumut 3 AT LAKE EUCUMBENE The blue colour represents the water and the green colour represents nature, sustainability TOTAL STORAGE and renewables. -
Project Update Snowy 2.0 – Pumped-Hydro Project December 2018 CONTENTS
Project Update Snowy 2.0 – pumped-hydro project December 2018 CONTENTS 4 THE MODERN SNOWY HYDRO 14 WORKFORCE AND BUSINESS OPPORTUNITIES 5 ABOUT SNOWY 2.0 15 ENVIRONMENTAL ASPECTS 6 WHY WE NEED SNOWY 2.0 16 SOCIAL ASPECTS 7 KEY BENEFITS 16 RECREATIONAL USE OF THE PARK 8 PROJECT ACTIVITY TO DATE AND ONGOING 17 TRANSMISSION 10 BUILDING SNOWY 2.0 18 SNOWY 2.0 EXPLORATORY WORKS PROPOSAL 12 PLANNING AND APPROVALS 18 COMMUNITY CONSULTATION 13 WATER AND DAM LEVELS AND PROJECT FEEDBACK Talbingo Reservoir 3 THE MODERN SNOWY HYDRO ABOUT SNOWY 2.0 Snowy Hydro is a dynamic energy company supplying We have a total generation capacity of 5,500 megawatts (MW) Snowy 2.0 is a pumped-hydro expansion of the existing Snowy The ability to store water and generate power on-demand electricity to more than one million homes and businesses. and offer energy insurance and other products that provide supply Scheme which will significantly add to our existing energy means Snowy 2.0 can be ‘switched on’ very quickly. Snowy 2.0 security and price certainty to customers in the energy market. generation and large-scale storage capabilities. will pump water using the excess electricity in the system at Since the days of our pioneering past, Snowy Hydro has grown times of low demand. Then, when energy is needed most, the into the fourth-largest retailer in the energy market. Snowy Hydro also owns the electricity and gas retail Snowy 2.0 will increase the Scheme’s generation capacity by stored water will be used to generate electricity within minutes. -
Work Commences for Snowy 2.0
Autumn 2019 Work commences for Snowy 2.0 In this edition: Snowy 2.0 gets the green light Tailem Bend powers up Mick Edwards wins Apprentice of the Year Tumut's Gadara School gets a new bus WE WELCOME YOUR FEEDBACK: [email protected] 1800 623 776 ISSUE 44 Wallaces Creek Lookout Work commences for Snowy 2.0 CEO Paul Broad provides an update on our key achievements at Snowy Hydro in the last few months... What a few months it has been since our last ageing fleet of thermal power stations. In short, it edition of Snowy Hydro NEWS. Since December will keep our energy system secure. we have named our preferred tenderers for Snowy 2.0, received the NSW Government's Snowy 2.0 is not only a sound business planning approval for the Exploratory Works investment for Snowy Hydro, with more than 8% program, achieved shareholder approval of the return on investment. It also represents the most project and following all of that we commenced cost-effective way to ensure a reliable, clean construction. power system for the future. At Snowy we have a proud history and a strong When it is completed, Snowy 2.0 will be able to vision. Snowy Hydro, supercharged by Snowy 2.0, deliver 2000 megawatts (MW) of on-demand will underpin Australia’s renewable energy future generation, up to 175 hours of storage, and deliver and keep the lights on for generations to come. more competition that will keep downward pressure on prices. It’s an exciting time for our Company. -
Snowy 2.0 Update - Exploratory Works Underway
6/23/2021 All systems go - latest news from Snowy Hydro Snowy 2.0 update - Exploratory Works underway The Snowy 2.0 Exploratory Works are well underway and there has been plenty of progress on the project. Roads contractor Leed Engineering and Construction has forged ahead with upgrades to Lobs Hole Ravine Road, despite some periods of wild winter weather, and these are due to be completed by the end of the year. A temporary pedestrian bridge is also being installed across Wallace Creek to enable our principal contractor Future Generation access to the exploratory tunnel portal site. When access is completed, the first tunnel construction will get underway with drill and blast methodology. This exploratory tunnel will allow further geological investigations to be carried out at the underground cavern location, with horizontal core hole drilling conducted in-situ. This work is very important as it provides us with information needed to finalise the technical design of the power station cavern, which will be located hundreds of metres below ground. Construction of the first workers’ accommodation camp is due to start in coming months and should be finished early next year. Initially, during the Exploratory Works phase, the accommodation units will be home to around 150 people. Each single bedroom unit will contain an ensuite, bed, desk, television, small refrigerator and reverse-cycle air conditioner. The Exploratory Camp will also have a gym, recreational facilities, dining area and kitchen. Given the project’s location in the Snowy Mountains, all of these buildings are built to withstand up to three metres of snow! Snowy Hydro hosted its latest round of community consultations in July and August, with staff from Future Generation also attending.