Activity Report 2016 ∙ 2017 ▲ With origins in Group Catair in 1996, and founded by its Co-CEO’s Olivier Sadran and Winning picture of the intern Newrest is the only major catering company active in all catering and Photography contest launch in 2017 on the theme ‘Catering Jonathan Stent-Torriani in Toulouse (France), Newrest is today a global leader in multi- related hospitality segments including catering, Buy-on-Board, Unlimited’ by teams of sector catering. With 2016-17 revenues under management of almost 1.8 Billion Euros Duty-Free on-board, contract catering, remote site and support services, Newrest Liberia. and more than 30,800 employees world-wide, Newrest is present in 49 countries. rail catering, and motorway retail. 002 003 SUMMARY

▼ ▼ ▼ ▼ Trolley preparation GROUP GROUP OPERATING GROUP in Morocco. 01 PRESENTATION 02 ACTIVITIES 03 PERFORMANCE 04 COMMITMENTS ▼

P.06 P.22 P.46 P.108

NEWREST IS... P.008 INFLIGHT P.024 KEY EVENTS P.048 NEWREST COMMITMENTS...

HISTORY P.010 C ATERING & EUROPE DIVISION P.050 TO ITS CLIENTS REMOTE SITE P.030 AND CONSUMERS P.110 GROUP NORTH AFRICA & STRUCTURE P.012 RAIL P.036 MIDDLE EAST DIVISION P.068 TO ITS EMPLOYEES P.117

TO ITS PARTNERS P.124 GLOBAL NETWORK P.014 RETAIL P.042 SOUTHERN AFRICA DIVISION P.080 TO ITS SOCIAL KEY FIGURES P.016 ENVIRONEMENT P.126 AMERICAS DIVISION P.092

SHAREHOLDER ASIA & PACIFIC TO THE PLANET P.132 STRUCTURE P.017 DIVISION P.102

EXECUTIVE BOARD P.018

ORGANIZATION CHART P.020 004 005

INTRODUCTION Introduction

▶

Airplane’s 7 1

delivery for ∙

Qatar Airways − Nice (NCE) France. ▲ + 9 % ▲ + 9. 9 % ▲ + 2.3 % 16.2 M€ ▶ Organic growth Increasement Increasement Net debt at year end in 2016 ∙ 17 of operating profit of net profit Very conservative gearing of 0.11 Activity Report 2016

operations in Laos on behalf of the Nam Theun leading applications for our clients and customers. Power Company, providing a credible base, along The above changes have been mirrored by similar with Newrest SOS Philippines for potential develop- adaptations in our local management structures to ments in South East Asia. foster cohesion and to assure we remain versatile, reactive, innovative and entrepreneurial while retain- All in all, a rich and intense year for the Group in ing our discipline for quality, costs and financial terms of development, expansion and diversification. security. 1,252.9 M€ 1,807.9 M€ ▲ + 12.0 % Nevertheless, it is essential in this environment of of consolidated of sales under management of consolidated operating significant expansion not to lose our DNA, to keep We have accelerated our international initiatives in sales 2016∙17 2016∙17 profit 2016∙17 our feet firmly planted ‘on the ground’, and continue ecology, environment, and reduction of waste; exam- to focus on the basics of excellent service, rigorous ples such as mandatory LED lighting in all our units/ cost controls & financial discipline, product innova- outlets globally, utilisation of solar power where fea- tion, entrepreneurial spirit, and training & people sible, as well as new technology for the significant development as the key pillars of the modest suc- reduction of waste and waste water in our units. 2016-17 was a demanding year for Newrest Group, cess we have enjoyed to date. Finally we have strengthened our capital structure and increased the number of manager-owners to with tumultuous international markets and major political Therefore we have strengthened our organisation, more than 310 in the year, owning almost 89 % of both centrally and locally in order to assure meas- and economic shifts nevertheless providing ample Newrest Group capital. ured and controlled growth in combination with opportunities for growth and development. world class execution of operations. We have re-or- In the coming year we are anticipating further chal- ganised our regions into five main areas: Europe, lenges as the development of various markets such North Africa & Middle East, Southern & Central as the United States, United Kingdom, South Amer- Africa, Asia & Pacific, and the Americas, reflecting ica and South Asia amongst others has created a Despite the turbulent times, the Group was success- operations on behalf of KLM. In New Caledonia we the very different and diverse challenges facing each number of attractive opportunities for the Group. ful in further developing and diversifying international have already developed our operations and success- of these areas. operations. For example, in Spain, where we were fully developed our platform to include the Médipôle We would again like to thank our clients, colleagues, traditionally Inflight caterers, we have successfully Hospital Centre in Noumea by Newrest Jacregal. We We have reinforced Major Projects and Internal partners and stakeholders for their loyalty and ded- begun the development of Catering sector including have also finalized the acquisition of Sodexo’s Cater- Audit, both to support and accompany the rapid ication and look forward to a continued positive the health care Catering sector, with the award of ing operations in New Caledonia. In Costa Rica we development of the Group, but also to assure that development of our Group in the future. an important hospital in Tenerife. In Oman we began have opened a brand new Inflight catering unit at our operations continue to meet the rigorous quality our first Buy-on-Board operation on behalf of Salam Liberia . In United Kingdom we & operating standards we require from each of our Air, paving the way for the future potential expan - built 2 new Inflight catering units, in record time of subsidiaries. Emmanuelle Puig has been promoted sion into the Inflight sector in Oman where we are 92-days, in London Heathrow and Manchester air- to the important role of Senior Vice President Strat- already having more than 80 Catering and Remote ports, and successfully started-up operations for egy in order to help coordinate, prioritise, track and site contracts. United in UK, operating more than 25 long- support our strategic developments on a worldwide haul flights per day in 5 locations. basis. We have further strengthened our Catering & Remote site operations in France with the acquisition of We have recently entered the United States mar- Finally we have invested heavily in our Digital 100 % of the capital of Coralys and its integration ket and are in the midst of constructing a number capability, preparing the Group for the fast mov - into our operations, building a new Catering ‘chal - of Catering units in key locations, taking advan - ing challenges occurring globally in Retail at all lenger’ in the French market. Our Catering unit in tage of accessible market conditions in the Inflight levels (Catering, Inflight, Rail, Concessions, online, Liberia was re-opened with the start-up of renewed and industrial Catering markets. Finally we opened pre-order, etc) and assuring that we have market Olivier Sadran Jonathan Stent-Torriani 006 007 GROUP PRESENTATION

01

Culinary dish Swiss Lounges in Geneva (GVA) – Switzerland.

◀ 008 The skipper Fabrice 009 Amedeo on Newrest / Brioche Pasquier board, by Jean-Marie Liot. NEWREST IS... ▼ 01 Group01 Presentation

4 ▶

OUR VALUES 7 1

∙

AC T I V IT Y INNOVATION SECTORS Inflight Catering & Remote site Rail Retail SUSTAINABLE DEVELOPMENT

30,800 1,100,000 EMPLOYEES’ Activity Report 2016 WELL-BEING EMPLOYEES MEALS SERVED PER DAY & DEVELOPPEMENT SELF TRANSCENDENCE 49 PIONNIER SPIRIT

COUNTRIES ACROSS Impossible is nothing, T HE WORLD ‘‘ always believe in our dreams and follow through on all the challenges that we faced. ”

Fabrice Amedeo, skipper

OUR PARTNERSHIPS TURNOVER THE SKIPPER FABRICE AMEDEO TOULOUSE FOOTBALL CLUB

Newrest Group, Fabrice Amedeo’s sponsor since Newrest Group has supported the Toulouse Football 2014, decided to extend the partnership with the Club since it was created. The club, based in the same 1,252.9 M€ 1,807.9 M€ skipper and adventurer until Vendée Globe 2020-21. city than Newrest’s Headquarters, has played in the Consolidated Sales under In 2016-17, Fabrice Amedeo succeeded in finishing first division of the French Championship since 2003. sales 2016∙17 management 2016∙17 the Vendée Globe race on the 11th position for his first participation. 010 011 HISTORY 01 Group01 Presentation

1996 2005 2017 ▶ 7 1

∙

Joint venture Newrest celebrates its 10th Anniversary Newrest in South Africa Activity Report 2016 Acquisition and Newrest Gulf in Qatar, Acquisition of Casa Starting of operations of ‘Compagnie Kuwait, Bahrein et aux UEA Phillips in Costa Rica in Laos des Wagons-Lits’ Award of SNCF train Starting of operations Newrest Restauration CRE ATION CRE ATION Acquisition of Airshop contract in France in New Caledonia acquired 100 % of Coralys OF CATAIR Company’s Shares OF NEWREST in early 2017 by Olivier Sadran 2010 2013 2015

2001 2006 2008 2012 2014 2016

Joint venture with Joint venture with SOS Acquisition of Atasa Acquisition of Apetito Merger of Catair Opening of the Catering in Saudi in the Philippines in Morocco and joint venture with inflight catering unit Arabia, and Wacasco and Red Med in Algeria Coralys in France with Eurest Inflight Acquisition of 100 % at Paris Charles de in Sultanate of Oman Joint venture with ASL (Compass inflight IPO Saudia Airlines of First Catering in Nigeria catering division) Gaulle Acquisition of LSG Sky Catering in Ghana, in Zambia Starting of operations Chefs in Spain and South Africa in Colombia

14 COUNTRIES 28 COUNTRIES 46 COUNTRIES 49 COUNTRIES 48 COUNTRIES

2 ACTIVITY SECTORS 4 ACTIVITY SECTORS 5 ACTIVITY SECTORS 5 ACTIVITY SECTORS 4 ACTIVITY SECTORS

8,000 EMPLOYEES 12,100 EMPLOYEES 23,000 EMPLOYEES 28,000 EMPLOYEES 29,500 EMPLOYEES 012 013 GROUP STRUCTURE

TURNOVER BY BUSINESS ACTIVITY DISTRIBUTION (Managed ∙ excluding Saudia Catering) (Distribution by activity sector in 2016 ∙ 17) 01 Group01 Presentation

▶ 7 1

∙

4.0 % 40.5 % 2.9 % RETAIL INFLIGHT RETAIL 42.0 % INFLIGHT 23.2 % 33.4 % RAIL C ATERING 5.2 % 48.8 % & REMOTE SITE RAIL C ATERING & Activity Report 2016 REMOTE SITE

INFLIGHT CATERING & REMOTE SITE RAIL RETAIL

Service at Versaille CPAM by Newrest Restauration – France.

◀

33 COUNTRIES 30 COUNTRIES 19 COUNTRIES 7 COUNTRIES 16 COUNTRIES

*Managed 516.7 M€ 294.4 M€ 37.2 M€ Turnover, 426.2 M€ Turnover* excluding Turnover* Turnover* Turnover* Saudia Catering

ACTIVITIES ACTIVITIES ACTIVITIES ACTIVITIES ACTIVITIES • Catering • Companies • C amp construction • Catering • Our Group brands • VIP Catering & Administration and management • H otel services • International and local • Buy-on-Board • Defense & Security • Hotel services • Logistics franchises • Duty Free on-board • Penitentiary centres • Catering • Services to passengers • Bars, restaurants • Health & medico social • Leisure (B to C) and shops in , • Lounges at highway service stations, • Integrated management • Education & local and • Facility management • Consulting and technical on-board ships, services territorial collectivities assistance (B to B) inside museums and at bus terminals. • Logistics • M eal delivery ▼ ▼ ▼ ▼ ▼ SUBSIDIARIES SUBSIDIARIES SUBSIDIARY SUBSIDIARIES SUBSIDIARY • Newrest Inflight • TRE3 • Newrest Catering Newrest Remote site • Newrest Wagons-Lits Newrest Retail • Facilit'air • Newrest Restauration • Facilit'rail • Private Catering 014 015

GLOBAL NETWORK ▶

Loading of an A380 – Nice Airport (NCE), Catering Inflight Rail Remote site Retail France. 01 Group01 Presentation

▶ 7 1

∙ EUROPE NORTH AFRICA 49 Austria & MIDDLE EAST Belgium COUNTRIES Croatia NORTH AFRICA MIDDLE EAST Cyprus Algeria Bahrain France Egypt Qatar French West Indies Guinea-Conakry Saudi Arabia Greece Liberia Sultanate of Oman Activity Report 2016 Netherlands Morocco United Arab Emirates Portugal Nigeria Reunion Island Tunisia Spain Switzerland United Kingdom

GROUP TURNOVER EVOLUTION BY DIVISION (Managed turnover between 2015.16 and 2016.17 · in million euros)

EUROPE 2016 .17 796.4 ▲ +14.4 % 2015.16 695.9

SOUTHERN 2016.17 9 7. 9 ▲ +12.2 % AFRICA 2015.16 8 7. 3

AMERICAS 2016.17 112.3 ▲ +12.1 % 2015.16 100.1 AMERICAS SOUTHERN AFRICA ASIA & PACIFIC Bolivia Angola French Polynesia Canada Cameroon Laos new A SI A & 2016.17 63.2 ▼ -0.4 % Chile Congo-Brazzaville New Caledonia PACIFIC 2015.16 63.4 Colombia Gabon Philippines Costa Rica Ghana Mexico Madagascar Panama Mozambique NORTH 2016.17 738.1 ▼ -1.2 % Peru South Africa AFRICA & 2015.16 74 6 . 8 United States of America new Tanzania MIDDLE EAST Uganda Zambia 0 M€ 200 M€ 400 M€ 600 M€ 800 M€ 016 017 KEY FIGURES

GROUP TURNOVER EVOLUTION GROUP FIVE MAJOR COUNTRIES TURNOVERS (in million euros) ( % of Group total managed turnover 2016∙17 · excluding Saudia Catering)

1,807.9 01 Group01 Presentation

1,800 M€ 1,693.6 ▶

PERU 7 1

∙ 1,600 M€ 1,495.0 3.2 % 40,8 M€ 1,400 M€ FRANCE 1,318.5 35.9 % GREECE 1,200 M€ 457,6 M€ 1,085.0 1,252.9 3.6 % 9 8 7. 3 46,2 M€ 1,000 M€ 1,118.5 SPAIN 893.9 Activity Report 2016 954.9 MOROCCO 800 M€ 10.9 % 716.0 880.3 638.6 138,7 M€ 7.5 % 618.2 95,0 M€ 600 M€ 662.0 OTHER COUNTRIES 595.1 569.5 400 M€ 307.1 38.9 % 432.1 261.0 384.6 495,9 M€ 372.6 200 M€ 282.1 196.0 241.5 0 M€

2004. 05 05. 06 06. 07 07.08 08.09 0 .10 10 .11 11.12 12.13 13.14 14.15 15.16 2016.17

Consolidated turnover Managed turnover (including Saudia Catering) SHAREHOLDING STRUCTURE

SAUDIA CATERING’S TURNOVER EVOLUTION (Not consolidated, minority shareholding - under Newrest management ∙ in million dollars US) A solid economic development of a company requires remaining shares held by trusted private investors. a solid shareholding structure. Newrest Group cap- The company is therefore in control of its strategic ital is majority-owned by its management – 88.7% choices – and shall continue to choose long-term of shares are hold by over 310 managers – with the sustainable development over short-term gains.

11.3 % 633 M$ FINANCIAL 617 M INVESTORS : 597 M$ $ 600 M$ 555 M$ 542 M$ 5.2 % %

NAXICAP PARTNERS

%

446 M

$ %

66 % 88.7 %

400 M 2.8 % $ 383 M %

$ 67 ARDIAN (EX. AXA PE) MANAGEMENT 313 M 67 69 284 M $ %

$ 272 M $ 69

236 M$ % 1.9 %

69 DUTI PARTICIPATIONS % %

%

200 M$ 72 %

75 1.4 % 77 80 BNP PARIBAS DVP 84

0 M$ 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017

■ Airline Catering ■ Other activities 018 Pierre BRUGÈRE André 019 SENIOR VICE PRESIDENT RODIONOFF SALES & MARKETING VICE PRESIDENT EXECUTIVE BOARD After many years of experience CATERING FRANCE in airlines (, Air In 1981, André started his career France, UTA), airline catering and as financial manager for a Publicis concession contract companies Group subsidiary. In 1991, he joined (LSG, Elior), Pierre Brugère joined Sodexo to hold successive direction Newrest in 2007. Previously VP positions during 20 years. He was of Europe, Pierre has now the appointed as Vice President for commercial responsibility for all Newrest Restauration in Septem- activity sectors. He is based in ber 2016, in charge of Group cater-

Toulouse, France. Group01 Presentation

ing activities development. André is based in Rungis, France. ▶ 7 1

∙

Jessica HAYES Pascal REGIMBAUD COMMERCIAL VICE PRESIDENT DIRECTOR INFLIGHT REMOTE SITE After having graduated from Inter- Pascal was in charge of opera - national Management and gath - tions and later of the commer - ered years of experience in the cial department for Universal hotel industry working for Marriot Sodexo, before being in charge Hotels, Jessica joined Newrest of the commercial division of – formerly Catair – in 2002. She CIS. He joined Newrest in 2008 Activity Report 2016 held several financial and com - in order to develop the Remote mercial positions before being site Division, bringing new com- promoted to Commercial Direc - petence and know-how. Pascal is tor for Inflight in 2015. Jessica is based in Toulouse, France. based in Toulouse, France.

OLIVIER SADRAN JONATHAN STENT-TORRIANI Aurélie CHIEF EXECUTIVE OFFICER CHIEF EXECUTIVE OFFICER Fabien REVOL COMMUNICATION, OFFER GUEGUEN RENE MARKETING & DIGITAL VICE PRESIDENT Olivier Sadran is the founder of Catair Previously CEO of Compass Group Southern DIRECTOR ASIA & PACIFIC DIVISION in France in 1996 and was principally responsible Europe, and partner of Olivier Sadran in a number Fabien is graduated in economics Holding a MBA in Hospitality and for the development of the company under of ventures, he brings his strategic and senior & marketing with a master in inter- Tourism, Aurélie held several oper- national business. His specializa- ational positions in hospitality , the name of Eurest Inflight Services. French management experience acquired over numerous tion in Asian cultures brought him including that of Operations Man- entrepreneur, he is the principal shareholder years in the airline catering, industrial catering to Asia before joining Newrest in ager at Sodexo. Recruited in 2013 2010 as Operations Director. After as part of the Omani subsidiary’s of several French companies in different sectors. and hotel services industries to the Group. having managed Qatar and Mid- General Management, in 2015 she dle east & Asia division (excluding opened the Group operations in Saudi Arabia), Fabien has been pro- New Caledonia. In 2017, Aurélie moted in 2017 as Communication, was promoted to Vice President Offer Marketing & Digital Director. Asia & Pacific Division, and is He is based in Toulouse, France. based in Manila, Philippines. Emmanuelle Matthieu JEANDEL BOCCARDO PUIG VICE PRESIDENT FINANCES SENIOR VICE PRESIDENT & ADMINISTRATION Olivier SUAREZ Olivier LAURAC STRATEGY Matthieu held various financial VICE PRESIDENT EUROPE VICE PRESIDENT DIVISION AMERICAS DIVISION Graduated of ESSEC in 1991, roles first with Thalès, then with Emmanuelle initially worked for Deloitte & Touche Corporate Olivier has worked for the Group Graduated of Science Special - Arthur Andersen and Ernst & Finance. He joined Compass since 1998. Graduated in Interna - ization Finance, Olivier worked Young. Recruited in 2000, she Group in 2003, based in Dubai tional Public Law, he held several in several countries around the was in charge of Group Finance, with responsibility for finance in positions from Commercial and world. He was recruited in 2008, Europe Division and Internal Audit the Middle East and Africa. Join- Country Manager (France, Spain) and held positions as Country Director before being named Vice ing Newrest in 2006, Matthieu is to Country Manager Morocco, in Manager in Oman, Angola and President French Division. Today, today in charge of Finance and charge of North Africa Division and COO in South Africa Division. Emmanuelle is Senior Vice President Administration. He is based in Vice President of Europe & North Olivier is now Vice President Strategy, based in Toulouse, France. Toulouse, France. America division. Today, Olivier is Americas Division. He is based in Vice President Europe Division. He Toronto, Canada. is based in Toulouse, France.

Xavier PALAISE Marie CHINER GENERAL SECRETARY INTERNAL AUDIT & MAJOR Marc STARKÉ Ale xandre VICE PRESIDENT NORTH Xavier is graduated from Business PROJECT DIRECTOR LELIÈVRE AFRICA & MIDDLE EAST VICE PRESIDENT Law at Panthéon Assas University. Graduated from EM LYON in 2006, DIVISION He worked several years as tax Marie started working for KMPG SOUTHERN AFRICA DIVISION specialist for BNP Paribas Group. as an auditor. Her following experi- Holding a MBA in Hospitality Graduated of finance at Rouen Joining Newrest in January 2013 ences as a consultant and project Business, Marc has developed Business School, Alexandre worked as tax specialist, Xavier is now manager, among others on behalf his skills working in Asia, the 5 years as Senior Auditor for Ernst & general secretary since November of Airbus, allowed her to develop Middle east and Africa. He joined Young. He joined Newrest in Zambia 2016. Responsible for legal and tax a range of skills. Marie joined Newrest Group in 2013 as Coun- in 2012. In 2015, he was promoted matters of the Group, he is based Newrest in January 2016 and is try Manager Angola before being to Country Managing Director for in Toulouse, France. today Internal Audit and Major named COO of Southern Africa Newrest in Madagascar. Alexandre Project Director. She is based in Division. Today, Marc works as is now Vice President Southern Toulouse, France. Vice President North Africa & Africa Division, and is based in Middle East Division. He is based Johannesburg, South Africa. in Casablanca, Morocco. 020 021 ORGANIZATION CHART

Henri FISZER PARTNER 01 Group01 Presentation

JONATHAN OLIVIER SADRAN + ▶

STENT-TORRIANI 7 1 CO-CEO ∙ CO-CEO Patrick TIMBART COUNSEL TO THE CEOS Activity Report 2016 DIVISIONS MATRICE

€ EUROPE

HUMAN INTERNAL AUDIT & FINANCES RESOURCES MAJOR PROJECT QHSE & ADMINISTRATION LEGAL NORTH AFRICA & MIDDLE EAST Olivier SUAREZ VICE PRESIDENT

Guillaume Marie Teresa Matthieu Xavier JARLAN CHINER ESPADA JEANDEL PALAISE Marc STARKÉ DIRECTOR DIRECTOR DIRECTOR DIRECTOR GENERAL SECRETARY VICE PRESIDENT

AMERICAS A SI A & PACIFIC COMMUNICATION SALES STRATEGY TRE3 OFFER MARKETING IT SERVICES & MARKETING & DIGITAL

SOUTHERN Olivier L AURAC AFRICA VICE PRESIDENT Aurélie GUEGUEN RENE VICE PRESIDENT Pierre Emmanuelle José Fabien Christophe BRUGÈRE PUIG MANICH GRAU REVOL BAJON SENIOR VICE PRESIDENT SENIOR VICE PRESIDENT DIRECTOR DIRECTOR DIRECTOR Alexandre LELIÈVRE VICE PRESIDENT Pascal REGIMBAUD VICE PRESIDENT REMOTE SITE Jessica HAYES COMMERCIAL DIRECTOR INFLIGHT Giammarco PARONITTI COMMERCIAL DIRECTOR RAIL 02 ◀ – France. in Rungis located for companies catering concept ‘l'Addict’, the at Lunch service GROUP ACTIVITIES

in all activities. of its of social and environmental values of the company, and total respect development durable and sustainable a managers, and being and progress employees of its innovation for clients, its the well- and improvement constant to committed is Newrest services. support and site Remote Catering, contract Duty-free, Retail, concession catering, Buy-on-Board, Rail catering, Inflight including segments hospitality inactive all Catering and related is the only major Catering company in multi-sector catering. The Group Newrest is today aglobal leader

024 025

INFLIGHT

Airplane loading for 02 Group Activities Group 02

– Amsterdam airport (AMS), ▶ 7 1 Netherlands. ∙

▶ Activity Report 2016

516.7 M€ 33 77 Managed turnover 2016∙17 Countries Production excluding Saudia Catering around the world units

Depending on its clients’ needs, Health and quality experts are always available to Newrest provide everything from ensure that quality, hygiene, and food safety stand- menu design and culinary skills, ards are optimal. We rigorously implement HACCP MEALS SERVED BY DIVISIONS standards and most of our units are ISO 9001-certi- (Meals served in Inflight business) logistic management, trolleys fied. Our teams have ongoing training to guarantee preparation, ‘last mile’ service an excellent level of service on a constant basis. and aircraft handling, as well as 4.3 % Newrest is also proud to be a leader in Halal cater- SOUTHERN AFRICA VIP flights. ing, with new units being built with certified Halal 34.0 % kitchen, double flow and purposely trained staff. NORTH AFRICA 0.4 % TRADITIONAL INFLIGHT & MIDDLE EAST ASIA & PACIFIC CATERING At the same time, we are focused on providing 9.5 % secure and on time services and respect local and 51.8 % AMERICAS Our culinary experts based at our Inflight kitchens international regulations in terms of security pro - EUROPE around our network are skilled to create customized cesses and ramp handling. meals adapted to meet the high quality standards of our customers. Every day, our production units Via our TRE3 branch, we are also able to provide: develop and execute recipes for the most prestigious airlines as well as traditional low-cost companies who → Buy-on-Board and Duty Free concessions have a more simplified catering service on-board. → Supply management and commercial back office → Menu card and catalogue design Whether based on religious, cultural, medical, or → Crew commercial and hotel training Newrest Inflight’s international network counts 77 production units health reasons, our passengers’ dietary requests → Equipment (marketing and design) and 55 airport lounges located in 33 countries all around the world. are always fulfilled. Our nutritionists offer advice and → Entertainment (Airfi®...) support in orienting airlines’ requirements. 026 INFLIGHT 027 INFLIGHT/VIP CATERING UNIT & NETWORK 02 Group Activities Group 02

OUR AIRPORT ▶ 7 1

∙ LOUNGES

An airport lounge is a space reserved for premium passengers GENEVA AIRPORT

or with a fee who wish to access Since December 2015, Newrest has set a range of personalized services up three Swiss Lounges: , Activity Report 2016 & Senator. in order to improve their experience. A FEW FIGURES... → Open from 5.30 am - 9.30 pm Newrest role is to welcome the airlines’ loyal and → 275,000 passengers served per year prestigious customers. → Meals and ‘À la carte’ services for 760 77 55 passengers every day Inflight & VIP Airport The aim is to take advantage of this period of relaxa- Catering units Lounges tion to allow passengers to experience an exceptional SERVICES OFFERED... and memorable moment. This period is thus capi- → Catering and hospitality service talised on to welcome passengers into the world of → Hot and cold buffet self-service for the airline, the airport or the company, with the ‘real’ Business Class & Senator AIRPORT LOUNGES travel experience from their arrival in the lounge. → Table service for First class and VIP →  and frequent Newrest Inflight manages welcome lounges for air- ‘À la carte’ cooking at the lounge, provisioning and THE KEYS TO THE SUCCESS flyer passengers also have access to line companies and airports. As part of this service, serving all types of food and beverage with or with- OF NEWREST’S EXPERTISE the lounges we are able to manage all aspects of the lounge: out dedicated personal, equipment supply, cleaning FOR AIRPORT LOUNGES from lounge concept, layout and design to wel - and maintenance. In summary: a tailor made solution coming travelers, as well as providing passengers for our customers’ needs! → Comprehensive understanding of air trans - port, including airports, airlines companies and passengers → A high food and beverage standard in line with the standards of our customers → Innovative services and regular events for the SOME REFERENCES pleasure and comfort of passengers → Responsiveness when unforeseen events occur to ensure continuity of service → A professional, trained and dedicated staff, in constant coordination with the management, a genuine vector for feedback in the event of delays or incidents → A competitive financial offer AN OFFER ADAPTED TO DIFFERENT CONSUMER Additional services, such as one-off events, express PROFILES dry cleaning, press and magazines, personal ser- vices, entertainment and multimedia, business cor- → Airline trade shows ners and games, are also offered. → Joined / linked lounges → Airport lounges → Private company shows 028 INFLIGHT 029 02 Group Activities Group 02

▶ 7 1

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TR − TRAVEL RETAIL TRE³ (pronounce as ‘TRE-CUBE’ value propositions and generate unique, innovative Activity Report 2016 on-board experiences that will drive revenues. With their Travel Retail formula the teams generate for Travel Retail Equipment, coherent and effective communication between Entertainment & Experience) TRE³ mission is to remain a unique partner to their client passengers, crew, organizations and suppli- is the new upcoming company clients, committed to technological progress, and ers; through attractive menu card and catalogue design and marketing, clear sales strategy, efficient created in 2016 and powered to work alongside their clients to provide them with integral business solutions via their TRE³ formula. retail supply management and logistical & digital by Newrest Group that brings innovation. highly innovative on-board passenger and crew experiences E 1 − EQUIPMENT and trends for the travel retail, TRE³ creates, develops, designs and produces con- 3 cepts for the on-board services, adapting flexibly to the environment, entertainment TRE IS... corporate identity in order to generate value for your and equipment markets. company with elements such as rotable, disposable, PRODUCTS and hard equipment as well as incorporating the ‘POS’ and back office management. TECHNOLOGY The management team has more than 20 years of & DIGITAL BOB experience in the on-board-service business. With E² − ENTERTAINMENT a distribution network around the world and Head- TRE³ takes the concept of entertainment to new heights quarters in Toulouse. We are proud to mention that with the possibilities of the digital world. A new means in the first year of TRE³ existing they have deployed: of generating on-board income through integral ser- 11 different airline companies with their innovative vices for digital media, strategic partners and numerous tablet POS and payment solution and currently serv- options in terms of software, contents and applications ing more than 10.000 crewmembers in 3 different such as with the implementation of the Airfi® solution. continents over the world. 3 TRAINING E − EXPERIENCE TRE³ purpose is to improve the on-board experience ALL IN ONE for their client’s passengers and crew, who rely on TRE³ aim is to enhance all the experiences related their integral and personalized services. to the whole concept of services that TRE³ can pro- vide to their clients. Together with the clients we will MEDIA TRE³ understands the client’s needs and is able to make the passenger experience more comfortable & transform them into all-round, data driven, flexible joyful via the entertainment options, purchasing via and dynamic solutions that will improve the clients’ their own devices, pre-ordering options for their own ▶ TRE3 PRODUCTS : Development, design, production and ease and comfort and many more. When it’s related supply chain of on-board equipment. to the crew, TRE³ engages the crew in the sales jour- ▶ BOB : Sales on-board concepts (Travel retail and duty free). ▶ ALL IN ONE : The out sourcing of the on-board services ney on-board to meet and exceed the expectations department and the integration of concepts. of today’s modern passengers via crew training pro- ▶ TRAINING : Cabin crew training and motivation programs. grams, rewarding programs, unique incentives, sell- ▶ DIGITAL & TECHNOLOGY : Development, design and implementation of digital software to increase on-board ing techniques and many more. revenues. 030 031

CATERING & REMOTE SITE

Local Restaurant ‘l'Addict’ by Newrest – Rungis, France.

02 Group Activities Group 02

▶ ▶ 7 1

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Activity Report 2016

404.4 M€ 536,745 34 Managed turnover 2016∙17 Meals served Countries excluding Saudia Catering per day (concerned by one or both activities)

Every day around the world, HEALTH our clients benefit from Newrest MEALS SERVED BY DIVISION Newrest Catering manages meals for patients and (Total number of Catering and Remote site meals served · excluding Saudia Catering) Catering expertise and trust staff in hospital centers and clinics, as well as them to manage their restaurants snacks, bars, and cafeterias for visitors (hospitality and food services. services). We believe that good meals improve health 20.8 % and help patients recover. This is why our teams are EUROPE attentive to the needs of each patient and scrupu- 6.0 % lously comply with dietary requirements. AMERICAS CATERING 65.4 % NORTH AFRICA 2.6 % & MIDDLE EAST ASIA & PACIFIC CATERING COMPANIES EDUCATION & ADMINISTRATIONS 5.2 % Newrest Catering operates in teaching establish - SOUTHERN AFRICA Several public and private companies, admin - ments including public and private elementary istrations and embassies have trusted Newrest schools, secondary schools and universities. We Catering to manage their restaurant, cafeteria, or know that children, teenagers and university students reception lounge. We are convinced that employ- with a healthy, balanced, varied diet have a greater Offering its know-how in 34 countries all around the world: Newrest Catering in 30 countries, ees want to consume their daily meal in a pleasant chance of intellectual success. We are fully aware of is the reference of industrial Catering especially in North Africa. Newrest Remote site environment, and choose from a selection of fresh, our responsibility to introduce children and youth to is located in 19 countries, primarily in challenging work environments. appetizing, and carefully presented products. a variety of flavors and access to healthy choices. 032 CATERING & REMOTE SITE 033

Cooking chef – Casablanca,

Maroc. Activities Group 02 BY NEWREST, L’ADDICT ▶

▶ 7 1 THE NEW FACE OF ∙ CORPORATE CATERING In collaboration with Icade, Newrest has devised a warm and innovative concept that meets both the requirements of corporate catering (social cater- ing at affordable prices, completely different items offered every day, speed of service, ISO standard certifications, etc.) and those of commercial Catering (clever arrangements, integration of current trends, Activity Report 2016 commercial spirit and better sense of the customer, In September 2017, teams flexibility, risk taking, quality of products, etc.). of Newrest Restauration To access their products, guests can choose in France opened the brand-new between 3 options : on-site catering, takeaway or Catering concept at the Icade delivery via ‘Dynam’eat’, an exclusive service devel- 16,460 oped by Newrest Restauration. Employees in Catering 900 Clients Park in Rungis, which hosts & Remote site sectors 15,000 employees every day. 2 FOODTECH FOR L’Addict, a 2,000m Catering CATERING CONCESSIONS and services area, covers the needs of nearly 1,000 To offer the Icade Park employees an optimal din- DEFENSE employees every day. ing experience, Newrest has developed a simple and Newrest is today a Catering expert in the defense effective mobile application that allows diners to sector and serves a wide variety of guests daily: This new space brings together commercial Catering check out quickly and independently thanks to the civilians, soldiers in garrison, maneuver or combat, and inter-company Catering. It hosts both the ‘Self Check-out’ feature. providing them meals with very specific nutritional employees of the Icade Park companies and the requirements, and freeing them from logistical general public, by offering a very complete range The ‘l'Addict’ by Newrest application is designed as constraints. of 100 % fresh products, mostly from the ‘Marché a real ‘electronic wallet’, which allows everyone to d’Intérêt National’ in Rungis. recharge their account and pay their meals directly through the application. FACILITY MANAGEMENT In companies and hospitals, we offer facility manage- For simplicity, diners can directly order their meal ment. In every country, our production units are ready L’ADDICT BY NEWREST IS... online or on their smartphone with the ‘Click & to provide catered food tailored to your needs: meal Delivery’ feature and then pick it up at the restaurant trays, sandwiches, and any other requested meal. → A total area of 2,000m² or have it delivered directly to the office. → 6 themed kiosks To ensure maximum fluidity during busy hours, ‘Columbus Café & Co’ A SINGLE STANDARD → A coffee shop Newrest has equipped the ‘l'Addict’ staff with digi- Newrest Catering believes in the vital importance → A space ‘le A’ that can be rented for tal tablets to speed up order taking and checkout. of nutrition and healthy eating. To this end, we hire meetings and waiter-service catering qualified staff to collaborate with our clients and → A shop of products from the ‘Marché develop diverse menus. Regarding food safety, con- d’Intérêt National’ in Rungis tinuous verification of all the food manufacturing → Reservation, delivery and event processes ensures optimal quality. When we design services our restaurants, our first priority is to make them as pleasant as possible. We believe that this aspect of our service expresses our ongoing passion for excel- lence about the standard of living. 034 035 CATERING & REMOTE SITE

REMOTE SITE DIGITAL FOCUS SOME REFERENCES

Since its founding, Newrest Remote site has Activities Group 02

▶

expanded its activities geographically by entering 7 1

∙ lands that are ever farther away and more hazard- 2,900 METERS ous, and can now offer a full network in many coun- This is the highest altitude where tries. Our staff have also gained new skills, both to Newrest digital solutions are enhance our processes and to better meet the needs deployed: of our customers. As the months passed, Newrest Remote site’s offering thus evolved fundamentally and now gives us standing as a reference in many ALMA BASE CAMP IN CHILE

new sectors. At this base camp, located at the ALMA Activity Report 2016 Observatory, in the Atacama desert, all the Group digital solutions are deployed: ENGINEERING Newrest application, digital signage, digi- FOR INDUSTRIAL PROJECTS tisation of the household organisation and Assisting companies in the extractive sectors is maintenance on the site. part of Newrest Remote site’s DNA. Nothing could therefore be more natural than for us to contrib - ute our expertise during the preparatory phases of major projects: designs for kitchens and restaurants, budget analyses, and support for local staff, among other things. All of these services come to form part of the assistance provided to the engineering staff of our future clients.

CLIENT DIVERSITY Newrest Remote site offers expertise first and fore- most: we provide hotel management services, in the broadest sense, to anyone who has to work at min- ing sites, on oil platforms, and on huge construction projects. More recently, our staff have also provided their expertise to armed forces in circumstances that are increasingly complex but always under control. ◀

Opposite: Constantly online and interconnected, our guests Lunch service benefit from the latest applications developed by in a school QUALITY OF LIFE restaurant Our line of business can no longer be characterized Newrest staff to check menus or view events pro- in the Roanne’s – France. as merely preparing meals at a Remote site. Our cus- gramming. At various locations, they can add their county Left: tomers and our guests now expect our staff to take own review of our services at interactive terminals. Delivery charge of anything that enhances the quality of life They also can take part in activities organised by our for a Newrest mining truck where they reside. staff, focused Aboveics everyone is familiar with, – Peru. such as cooking contests. The Remote site concept has existed since the early 1960s, and it is no longer a surprise to anyone that All of this motivation can be put to good use since such facilities exist at the farthest reaches of the our professional staff working in the background earth. Every day of the year, our staff now ensure that have ensured that every operation is properly set up. our guests enjoy a level of comfort, an atmosphere and a responsiveness comparable to what anyone could experience in a more familiar environment. 036 037

RAIL

Newrest Wagons- Lits on-board representative managing the First 02 Group Activities Group 02

Class Service – Paris, France. ▶ 7 1

∙ ▶ Activity Report 2016

294.4 M€ 55,863 7 Turnover Meals served Countries 2016 ∙17 per day

Newrest Wagons-Lits is the on-board: a bar, a dining car, integrated first class European leader in the train services, sales cart, online pre-ordering and TURNOVER BY BUSINESS on-board entertainment. 9 million passengers have (Total consolidated 2016 · 17 Rail turnover) service market with 750 daily consumed a catering service at the bar this year, trips. Its aim is to help rail another 7 million sipped coffee and over a million operators in their quest for guests were delighted to be waited on at their seats. Finally, more and more of them have pre-ordered 31 % the best on-board service at the comfortably from their homes or directly from their SALES TO PASSENGERS right price for their customers. 48 % (SALE ON-BOARD B2C) seat while they were on the trains. SUPPORT SERVICES TO RAILWAY COMPAGNIES HOTEL (ON-BOARD SERVICES B2B) Because every trip counts, Newrest Wagons-Lits is SERVICES 21 % eager to create an exceptional experience by offer- As the comfort and the safety of the passengers LOGISTIC SERVICES ing the best day and night train services for the 17 are our primary concern, we have versatile teams million passengers served each year. Experienced accompanying them. They provide maintenance and teams are able to offer supply chain management as cleaning of trains and ensure peace of mind for the well as advanced technologies. travellers. We are the only operator to offer a global Newrest Wagons-Lits 2,750 employees offer services concept, combining the functions of rail safety and to 11 railway companies in 7 different countries. ON-BOARD CATERING on-board service. Newrest Wagons-Lits offers a full range of services 038 RAIL FOCUS ON THE FACILIT'RAIL UNIT OF CHARENTON, AN ‘NDC’ 039 (NATIONAL DISTRIBUTION CENTRE) CENTRAL LOGISTICS SITE FOR FRANCE

Facilit'rail unit of Charenton – Paris, France. THE FACILIT’RAIL

▶ UNIT OF CHARENTON 02 Group Activities Group 02

▶

CONSISTS OF... 7 1

∙

2,400 M2 150 2

TOTAL SURFACE EMPLOYEES GRAND PRIZES Activity Report 2016 AREA Receptionists, 2 storekeepers, delivery 2,000 M warehouse men, accountants, 1st Prize 2 of the ‘Lauriers 400 M of offices operational staff, etc. de la Prévention’ in the category of Musculoskeletal 6 30 disorders in June 2017 3rd Prize TRUCKS ROTATIONS Most innovative delivering daily to 3 large performed daily by caterer in 2017 Parisian stations : Gare de these 6 trucks between decerned by the LOGISTIC SERVICES l’Est, Gare Montparnasse, the unit and the International Rail Newrest Wagons-Lits, which is responsible for equip- Gare de Lyon Parisian stations Catering group ping the trains, prepares, manages and stores all the necessary products for the smooth operation of the services on-board and for assuring passenger com- fort. Thus, the teams offer rail operators a complete and coherent supply chain: purchase and inventory → 587 employees management; synchronised loading and unloading of 104,000 2,500 280 products, containers and materials; and diagnostic →  BEVERAGE CONTAINERS ROLLING BASES TRAINS PREPARED 5 customers in France EACH MONTH PER DAY DAILY and control services before departure. and international ⋅ SNCF CRM Services (TGV and IC), SNCF The Group Rail services follow all loading processes Mobility (Alleo), Ferrovial, Thalys for commercial and sound reasons and guarantee and Eurostar the most efficient installation for rail operators. → 1 4 proprietary sites located Where appropriate, we suggest to our client that in Lille, Paris, Lyon, Marseille, we outsource part of the supply chain with obvious Nice, Bordeaux advantages in terms of process standards, working conditions and mutual financial benefits, as we did → 9 sub-contracted bases recently in Paris. → 259,000 logistical Newrest Group know-how in complex logistics oper- transport operations ations, applied to the railway environment, enables it per year to design and develop specific logistics facilities and equipment for our operations. Facilit'rail, the dedi- → 4 million food containers cated subsidiary, has positioned itself as the leader prepared and shipped annually Digital MANAGEMENT TOUCH MODULE in this field. WITH DEDICATED FOR RECORDING solutions ... AND CUSTOMIZED RETURNS → 700 trains processed per day WMS SPECIFICALLY FOR ‘WINLOG’ 040 RAIL FOCUS ON DIGITAL TOOLS 041 ON-BOARD SNCF TGV TRAINS - FRANCE

▶

Opposite: DIGITAL Counter service within TGV (High speed Trains). REVOLUTION 02 Group Activities Group 02

Below: ▶ 7

Seated service 1

∙ within ‘Intercités’ Trains. The railway division benefits from the Group Services provided digital on-board experience. by Newrest Wagons-Lits France for the SNCF. New POS solutions allow teams on-board trains with a tablet and a pay- ment device to accept all the latest payment options like Apple Pay and contactless payments. Sale data is collected in real time and adminis- trative tasks are minimized thanks to the special Newrest Wagons-Lits Activity Report 2016 application.

These applications can be extended with powerful features such as 325,000 2,750 pre-order solutions and product ordering via passenger devices. These innovative new features can be combined with our wireless entertainment trains served employees per day in the world solutions, which were made available to the Rail industry in late 2017, providing a fully immersive digital experience platform for passengers.

In a few figures... OTHER PASSENGER SERVICES The full range of services offered by Newrest Wagons-Lits covers each part of the journey: ▲ reception, assistance, information, sales and ticket Above : 600 POINTS OF SALE Using checks, access control, luggage assistance, hotel 7 POINTS OF DIGITAL of a wireless where meals can be ordered online payment device. and taxi reservations. We also accompany passen- CONTACT Below: gers with special needs: children, the elderly and The online order is accessible from the web- The sale agent people with reduced mobility. site lebartgv.sncf.com or lebartgv.oui.com, checks the on-going orders with the by SMS or email, via the SNCF and TGV touchscreen tablet through ADVICE & TECHNICAL PRO app, on the website www.oui.sncf and lebartgv.sncf.com. ASSISTANCE TO RAILWAY 86 % SATISFACTION RATE finally via the SNCF WIFI connexion portal. OPERATORS of French TGV passengers who benefited Newrest Wagons-Lits offers rail operators support from the online ordering service services and advice and technical assistance ser- vices: definition of innovative concepts for on-board sales and service, design, choice of product ranges in line with customer expectations, and optimal organ- isation of on-board services and logistic operations. + 50 % AVERAGE DIGITAL TICKET VS PHYSICAL TICKET The average digital ticket is 50% higher than the average ticket resulting from physical orders OUR REFERENCES

+ 20 % INCRE A SE IN MONTHLY TURNOVER for online orders 042 043

RETAIL

Morocco Point of sale ‘La Croissanterie’ managed by Newrest 02 Group Activities Group 02

– Total motor service area located in ▶ 7 1 Chichaoua, Morocco ∙

▶ Activity Report 2016

37.2 M€ 43,692 170 Managed turnover 2016 ∙17 Transactions made Points excluding Saudia Catering per day of sale

Inside airports or museums, Newrest Retail adapts part of the offering to pre - at highway service stations, cisely match specific regional consumer practices. We manage a portfolio of brands specially selected MEALS SERVED BY DIVISION on-board ships and at bus for each country as Malinche in Costa Rica, Timgad (Total number of served clients · exluding Saudia Catering) terminals, Newrest Retail offers Café in Algeria and Seagull in Croatia. a very large range of food INTERNATIONAL 15.8 % services designed to meet the & LOCAL AMERICAS 39.5 % EUROPE expectations of both travelers FRANCHISES and customers. For its franchise brand development, Newrest Retail has relied on the services of international groups to 1.2 % To manage these outlets, Newrest Retail structured provide popular choices for customers looking for 41.6 % SOUTHERN AFRICA three chains to best satisfy market demand: selection familiarity such as Paul, illy Café, Pomme de Pain, NORTH AFRICA of specific brands to Newrest Retail, international La Croissanterie, Columbus Café & Co, Beijing 8 ... & MIDDLE EAST 1.9 % ASIA & PACIFIC franchises and local franchises or partnerships. Through partnership with outstanding national PROPRIETARY brands, we ensure to our customers a dedicate local BRANDS experience able to share with the specific regional To meet consumer expectations, Newrest Retail has environment. Newrest Retail has own-brands as well as international and local franchises. designed a portfolio of internal brands such as Le Our retail restaurants, bars and shops are located in 16 countries all around the globe. RDV, Daily Break, Caffé Lindo, Sky Shop and The The inclusion of local franchise brands is one of Lunch. The marketing policy for these brands targets the tools used, for example Medina in Morocco or harmonization of points of sale. In each country, recently, Cap Méchant in Reunion Island. 044 RETAIL 045

▶ TYPOLOGY OF LOCATIONS Opposite: (Total number of points of sale by country · excluding Saudia Catering) Newrest is 02 Group Activities Group 02 currently deploying ‘Columbus Café ▶ 7 1 & Co’ retail point ∙ of sale.

Below: Retail points of sale ‘Pomme de Pain’ and ‘Casa del Caffè’ – Total gas station in Grombalia, Tunisia. 7 % 55 % MOTORWAYS AIRPORTS

38 % Activity Report 2016 OTHER LOCATIONS

35 16 Brands Countries Newrest Retail counts 170 points of sale specially developed for the different needs of our clients.

A-Z MANAGEMENT CREATIVE EXPERTISE Before opening a Food & Beverage Outlet, Newrest The expertise acquired by Newrest Retail allows it SOME FRANCHISES & OWN BRANDS Retail manages the entire creation process. We rig- to continue to create other customized retail con- orously analyze the constraints and advantages of cepts for new markets and to negotiate partnership the future concept in accordance with its location, contracts with prestigious local partners and inter- visitor traffic, and the number and profile of potential national famous brands based on the development customers. We define the interior design, the furni- of franchises. ture, decor, uniforms and communication visuals, and monitor the construction of the premises.

We select the range of products that will best suit our clientele of international or national travelers, while taking into account local traditions in terms of taste preferences and the mandatory requirements of franchise brands.

Once the outlets have opened, we take over full man- agement of the premises, which includes purchasing and selling the products at the best quality/price ratio. This service also includes occasional events and promotions to boost traffic, avoid monotony, SOME REFERENCES favor impulse buying and thereby offer a dynamic image of our points of sale. This management also obviously includes maintenance and cleaning. The site director, technical management team and all of the employees are Newrest personnel. To ensure the quality of our service is always optimal, we pro- vide continuous training to our teams. 17 ∙ 16 OPERATING PERFORMANCE 20 PERFORMANCE OPERATING

03

Airplane loading for Etihad Airways – Amsterdam Airport (AMS), Netherlands.

◀ 049 KEY EVENTS 2016 ∙ 17

Inflight Catering Remote site Rail Retail FRANCE LAOS 01/2017 09/2017 07/2017 Acquisition of New contract for Launch of operations for 03 Operating Performance Newrest Laos on the Nam Coralys capital Newrest Restauration ▶

Theun 2 Power Company 7 1 Newrest Restauration acquired 100% ‘L’Addict’ restaurant ∙ of Coralys capital in early 2017, becoming with its comprehensive panel camp UNITED KINGDOM a dynamic actor in Catering in France. of digital solutions has opened Since July 1st, 2017, Newrest Laos its doors at Rungis (Paris suburb) has begun the management of Nam Theun 2 with 1,000 daily satisfied gourmets. Power Company Remote site in Khammouane 07 2017 province, providing catering (including / a grocery shop), hotel and laundry services, gardening and animation to the Residence A new entity Nam Theun2 (RNT) and Nakai Resident Camp Launch of the operations at London (NRC) camps. Heathrow with the 17 long-haul daily flights of United Airlines. Activity Report 2016

NEWREST GROUP COSTA RICA SPAIN 02/2017 06/2017 08/2017 Fabrice Amedeo 11th at the #SAVEFOOD Hackathon 01/2017 ‘Vendée Globe’ race 2016-17 From June 30th to July 1st, Newrest organized the #SAVEFOOD Hackathon Newrest Costa Rica has On February 18th, 2017, Fabrice Amedeo First contract with in partnership with the 2017 CPA finished his first solitary world tour, opened a new production promotion - Toulouse Business School a hospital for Newrest nonstop and without assistance, after 103 around the theme: Fighting food waste unit in Liberia days, 21 hours and 01 minute on the sea. in Spain in Catering thanks to digital. The skipper, second junior of this edition, On August 1st, Newrest Costa Rica has opened This is the first hospital Newrest will serve a new production unit in Liberia, within did a great performance to conclude this in Spain. It is a modern complex with ‘amazing’ adventure. the logistic hub of Solarium attached a capacity of 110 full board patients in to the international airport of Liberia. addition to the hospital staff. Located in the municipality of Arona, in the south of the Tenerife island, the hospital currently has 16,000 square meters spread over 4 levels to which will be added the 3,800 square meters of the two hospitalization floors.

CONGO OMAN NEW CALEDONIA

CHILE LIBERIA 07/2017 01/2017 11/2016 08/2017 03/2017 Bourbon Group has New contract for Newrest Jacrégal opened entrusted Newrest Congo Newrest Wacasco the employee’s cafeteria Newrest Chile has First contract for with its guest house On Sunday, January 29th, teams of Newrest of the Médipôle in Noumea renewed its collaboration Newrest in Liberia management Wacasco have started services for Salam Since November 1st, 2016, Newrest Jacrégal with ALMA Observatory Air company. Teams of Newrest Wacasco has managed the Catering of the employees’ On March 29th, teams of Newrest in Liberia Since July 20th, teams of Newrest Congo have had two weeks to set up points of sale, cafeteria of the brand-new hospital center Newrest Chile has renewed its have served the first KLM flight. have managed the guest house of the Bourbon products, and to train Salam Air staff. in Noumea. collaboration with ALMA Observatory, The company operates 3 flights per week Group in Pointe-Noire. contract started on 2012 where nearly that teams of Newrest will be gladly serving 300 persons are served each day at 5,100 from now on. Thanks to this new contract, meters in altitude. the production unit in Monrovia has relaunched its activities. EUROPE DIVISION Introduction 051 EUROPE DIVISION

VICE PRESIDENT EUROPE DIVISION Olivier SUAREZ Inflight Catering Remote site Rail Retail 03 Operating Performance

EUROPE ▶

unit will be completed in December 2017, enabling 7 1 Austria The Europe division had a good ∙ the Group network customers to be offered a high Belgium 2016-17, with sales volume Croatia quality alternative out of the Portuguese capital. This Cyprus up by around 13 %. investment reinforces the cost control work which France was initiated last year and enables Newrest Portugal French West Indies Spain and Greece account for over 50 % of the zone’s to launch a new commercial campaign. In terms of Greece income and results; indeed, their respective tourist Rail activities, the Group saw its contract extended Netherlands activities continue to take advantage of the geopo- until 2018, rewarding the work carried out for Portugal litical crises in countries in North Africa and Turkey. on-board service quality and turnover optimisation. Activity Report 2016 Reunion Island Spain In Spain, Madrid welcomed , Barcelona In Switzerland, while the year was a satisfactory one Switzerland served ’s seasonal flights, assisted for Inflight activities, the situation is more mixed for United Kingdom Korean’s flights and strengthened its partnership Catering. Indeed, Inflight activities rose by 10 %, in with Norwegian Airlines, serving the first long-haul particular with the signature of the low-cost flights. contract and the change in on-board service at United Airlines for its forward classes. Despite a good start In Greece, Emirates opened direct flights from Ath- to the year, the Swiss Catering subsidiary was unable ens to New York and Aegean continued its interna- to renew its partnership with the World Trade Organ- tional growth. These two main factors, combined isation in particular. In terms of airport lounges, the with the Asian long-haul low-cost carrier Scoot Group is proud to have won the Swiss lounge, enabling launching operations from Athens, enabled the it to become the only lounge operator for GVA airport. Group to register 8 % growth in this country. Newrest Croatia renewed all its contract and won all In Cyprus, sales leapt by 9 %, in particular thanks the points of sale for the new terminal at Dubrovnik to the opening of the Cobalt, Rossiya and Ellinair airport, the renewal of Airport concessions and the contracts. Our subsidiary TRE3 strengthened its airport’s staff restaurant. Inflight grew slightly, in par- partnership with its Small Planet customer and ticular thanks to charter flight programmes, which 398,712 796.4 M€ 44.0 % coordinated its Buy-on-Board activities out of Larnaca made up most of the country’s growth, exceeding Meals served Managed turnover of Group managed in Cyprus. per day 2016∙17 turnover the 16 % achieved last year. The Group activities in Belgium and the Netherlands In Austria, the Nightjets launched by ÖBB have been registered significant growth. In fact, turnover in a great success with passengers, and the growth Belgium increased by nearly 30 % with the opening of announced last year was enhanced, with the open- three-class long-haul airlines such as , ing of international lines to Switzerland and Germany and Emirates. TURNOVER DISTRIBUTION in particular. (Total managed turnover 2016∙17 · excluding Saudia Catering) The growth in activities in the Netherlands, was confirmed with the assistance to Etihad and Cathay Newrest Wagons-Lits Austria saw its turnover Pacific. increase by 45 % this year. In the United Kingdom, the opening of new units at In France, teams had to face critical events with cour- London Heathrow, Manchester, Birmingham and Lon- age, such as the fire at the Charles de Gaulle produc- 50.7 % don City materializes the Group expansion strategy. tion unit and the bad weather in the Caribbean.Major INFLIGHT This strategy has been a successful one since they breakthrough innovations were put in place, whether 11.6 % CATERING opened, Manchester has been serving Saudi Arabian for Rail with digital solutions (‘click and collect’ for 37.0 % Airlines and London Heathrow won the United Air- example), logistics with the introduction of the Cha- RAIL lines contract. The teams have also diversified their renton platform, Catering with concepts such as ‘l'Ad- 0.7 % activities by offering cabin cleaning services at all dict’ or ‘La Ferme Coralys’ and also with the reorgani- RETAIL regional airports. sation of production units for Inflight activities. In Portugal, the project to modernise the Lisbon 052 EUROPE DIVISION Austria / Belgium 053

AUSTRIA BELGIUM

COUNTRY MANAGER Pierre MAGNARD COUNTRY MANAGER 03 Operating Performance

Zied MANOUBI ▶ 7 1

∙

New lines ÖBB Wagons-Lits – Austria.

▶

▲ + 43 % ▲ + 27 % Managed turnover increase in Austria Managed turnover increase in Belgium Activity Report 2016

Meals served The Inflight activity developed strongly Meals served per day in 2016-17 with contracts won from Hainan per day Newrest Wagons-Lits Austria saw its turnover 5,122 9,989 increase by 43 % this year. Airlines, Thai Airways, , Contract Qeshm Air and Emirates. Contracts Newrest Wagons-Lits Austria has nearly doubled its routes with our cli- ent ÖBB (Austrian federal railways). Teams are now on-board 32 trains 1 The teams also signed a prestigious contract with , win- 21 a day with new routes between Salzburg, Munich, Rome, Milan and Ven- ning the service for the Loft lounge at Brussels airport. ice and also Innsbruck, Munich and Hamburg. Moreover, the first route Employees To enable them to meet their customers’ expectations, the Belgian Employees that does not pass through Austria was being opened with Zurich, Berlin 640 teams have invested €200,000 to improve Halal and Non Halal flow 277 and Hamburg. This new possibility created lots of new jobs, as the com- separation and so obtain the Halal certification for the Brussels pro- pany grew from 250 employees to 640 within 12 months. Founded in duction unit. Founded in For this new big contract, we had to open new units in Salzburg and To pursue this strong development, Newrest in Belgium is stud- Innsbruck and get additional space at our existing unit in Graz. All of 2010 ying a project to extend its storage capacities and maintain its strong 2014 them are either situated directly at the railway stations or very close CERTIFICATIONS development. This extension could enable it to meet the needs of its by. Those units are a new backbone for logistics and for the on-board current customers, such as the TUI group, and also meet the require- ▲ employees to support upcoming growth. ISO ISO ments of our future customers. Photo above: 9001 14001 Airplane loading for Hainan Deployment of the Airport lounge activity is also a major objective for Airlines – Belgium. 2017-18. To control this significant increase in activity, processes have been launched to obtain ISO 9001:2015 certification.

NEWS

Since April 1st, 2017, Newrest Servair in Belgium started serving the SNCF. Newrest Servair in Belgium will load and unload trolleys on-board SNCF trains between Brussels and Paris. 054 EUROPE DIVISION Cyprus / Croatia 055

CYPRUS CROATIA

COUNTRY MANAGER Michal DEBRECENI 03 Operating Performance COUNTRY MANAGER Manuella HAJJAR KAPAGIANNIDI ▶ 7 1

∙

Start of operations with the company – Cyprus.

▶ ▲ + 6 % ▲ + 16 % Managed turnover increase in Cyprus Managed turnover increase in Croatia Activity Report 2016

Meals served Meals served In 2016-17, sales leapt by 6 %, in particular per day Newrest Croatia lived a year full per day thanks to the opening of the Cobalt, 3,155 of commercial challenges by wining 2,472 Rossiya and Ellinair contracts. the tenders to renew all its activities. Contracts Contracts In keeping with its quality development and its position on the island, Despite fierce competition for most of the contracts up for renewal Newrest Cyprus won the Inflight contract for Rossiya Airlines and also 46 this year, Newrest Croatia secured 100 % of its activity and won a 20 appealed to Cobalt Airlines, the largest airline in Cyprus operating daily 7-year concession contract in the new Terminal C at Dubrovnik air- in Europe with the Newrest Buy-on-Board concept. In addition, Newrest Employees port. Newrest is operating 3 new points of sale in this terminal - cafés, Employees Cyprus began its operations with TRE3 Netherlands for Small Planets, 2 kiosks, an outdoor terrace with a coffee station and a 160 m² kitchen - which started operating with one plane this summer in Larnaca with 72 added to the points of sale which already exist. This translates into over 97 flights to Germany, Scandinavia, Poland and Lithuania. 2,000 m2 of points of sale operated just by Newrest teams in Dubrovnik. Founded in Founded in 2017 was marked by the renewal of Quality, Food safety and Over winter 2017, Newrest landed a short-term contract for Inflight ser- Environmental management systems certification renewal, in 2000 vices on Titan Airways and served over 50 flights out of Dubrovnik. 2006 accordance with the requirements in ISO 9001:2015, ISO 22000:2005 CERTIFICATIONS With its consistent quality system approach, the subsidiary suc- CERTIFICATIONS and ISO 14001:2015 standards, as well as the Halal certificate at the cessfully renewed its ISO 9001:2008 for the 3rd consecutive time. Larnaca unit. ISO ISO ISO ISO 9001 14001 22000 9001

NEWS

NEWS

In April 2017, TRE3 Netherlands and Newrest Cyprus jointed forces to work with Small Planet Airlines on the daily flight service between Larnaca and Northern Europe for the sum- In its October edition, Moodie Davitt Interactive talked about Newrest Croatia’s activi- mer programme. ties at Dubrovnik airport in its article ‘Maximising the F&B opportunity’. 056 EUROPE DIVISION Spain / Metropolitan France 057

SPAIN METROPOLITAN

COUNTRY MANAGER Pierre MARTENS 03 Operating Performance

▶ 7 1 FRANCE ∙ The economic dynamic of the country is reflected in the performances of Newrest Spain.

In 2016, the country saw its gross domestic product rise by 3.2 %, maintain- ing the same rate as in 2015. ▲ + 12 % ▲ + 15 % Managed turnover increase in Spain Managed turnover increase in France This figure is much higher than the figure for the Euro zone, which was 1.7 % Activity Report 2016 on average over the year. With this good performance, the fourth-largest economy in the Euro zone has recorded its thirteenth consecutive quarter of growth since the end of 2013. This dynamic is also reflected in the per- Meals served Meals served formances of Newrest Spain, with the acquisition of major contracts such per day NEWREST INFLIGHT FRANCE per day GENERAL MANAGER Fabrice CUVILLIEZ as Air India and Ethiopian Airlines from Madrid, Cathay Pacific,

and Norwegian Airlines from Barcelona, for example, or the development 117,849 219,623 2016-17 was a particularly difficult year for the Inflight activity in France of Buy-on-Board services for Easy Jet and from our Palma de Contracts Contracts with the accident which occurred at the CDG production unit, putting it Majorca base. 320 completely out of operation. This is Newrest France’s largest Catering 345 These commercial gains have been strengthened by quality work from the unit and one of the largest in the whole Newrest network. Fortunately teams, enabling 95 % contract retention and recognition from the sector, Employees no-one was injured. Thanks to the exceptional commitment of our Employees with, for example, AirEuropa, which won the On-board Hospitality 2017 teams, Newrest was able to start work again within 24 hours by moving Award for its innovation with the Newrest menus described by its judges as 1,559 the production intended for the Newrest Inflight production units to Le 5,207 “elegant, stylish, cool and modern. The Spanish menu’s theme is balanced, Bourget and Orly and by using sub-contractors. A new 7,000 m2 unit delicate on the palate with a tray layout which is pleasing to the consumer Founded in located at Compans is currently being built and is scheduled to open in Founded in and practical from a crew point of view”. 2005 February 2018. 1996 The Madrid and Barcelona units answered the call during the Rio Olym- The arrival of Fabrice Cuvilliez at the head of the Inflight scope in France pics, serving charter flights for the Asian airlines ANA, Asiana, China East- CERTIFICATIONS assisted the introduction of several structural projects, such as the roll- CERTIFICATIONS ern and . out of the Winrest group IT solution. ISO ISO ISO ISO In keeping with the expansion in relation services which was initiated in 2015 9001 22000 Outside Paris such as in Nice, new lines are being operated with Qatar 9001 14001 with the Catering service for hotel employees, Newrest Spain extended its Airways and Emirates A 380s, for example. offer to shipping companies and certain administrative centres. ▲ In Toulouse, Newrest Group is innovating by optimising its production Photo above: facilities with the introduction of the Catering activity for Newrest Res- Newrest loading tauration, and in Lyon, where the teams are now supplying the lounges for NEWS – Nice Airport (NCE), at Saint Exupéry Airport for and . France.

Tourist traffic to Marseilles is enabling activity to stabilise, with char- →  In February, Newrest Spain won a new contract: to provide meals at the Southern ter flights from Korean Air and Air Canada to Mediterranean cruise Tenerife Hospital (the new hospital on the island of Tenerife) in the Canaries. This is departures. the first hospital to be served by Newrest in Spain. It is a modern complex with capacity of 110 patients in full board in addition to hospital staff. Located in the commune of Arona in the south To capitalise on this team reorganisation, Newrest Inflight in France of the island of Tenerife, the hospital currently has 16,000 square metres divided over 4 floors, launched an operational training programme for all staff in order to with an additional 3,800 square metres for two hospitalisation floors. obtain ISO 9001:2015 certification. → In September, teams of Newrest Spain in Madrid and Barcelona provided on-board ser- vices of 4 charter flights for the Japanese airline ANA () to Kansai, Nagoya, Narita and Shin-Chitose airports. The teams provided a complete service (2 main services + snack) to Economy and Business class passengers. 058 (1) Exemple of TRE – Toulouse, France. (2) CREPS opening 3 products. 2 1 ▼

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Rapport d’activitéActivity Report2016 ∙ 17 2016 ▶ 03 ∙ Performances 17 ▶ 03 Operating opérationnelles Performance 060 EUROPE DIVISION Metropolitan France / French West Indies 061

NEWREST WAGONS-LITS FRENCH GENERAL MANAGER Benoît VIGNON

2017 was a vital year for Newrest Wagons-Lits, which helped with the production launch for the Sud Europe

03 Operating Performance

Atlantique high speed line, which places Rennes at 1 hr 25 from Paris and Bordeaux at 2 hr 04, on July 2nd WEST INDIES ▶

COUNTRY MANAGER Thomas GINOUVES 7

2017.o T mark this occasion, Newrest Wagons-Lits France strengthened its co-operation with the SNCF by 1

∙ providing two additional services: one service offer on the platform for Business Pro 1st customers and one on-board service for delivery to seat. In 2017, Newrest Wagons-Lits France obtained ISO 14001 certification for its environmental quality approach. This is the result of a huge amount of work by the quality department, which launched an overall waste and environment management policy. The marketing department is also certified for its environmental approach to the choice of products sold on-board TGVs and Intercités. ▲ + 7 % Managed turnover increase

‘Click & collect’ on-board TGVs is accounting for more and more business and Newrest Wagons-Lits has in French West Indies Activity Report 2016 invested significantly in this innovative digital service. Today, passengers can order online on all trains and skip the queues.

In ‘INOUÏ’-branded TGVs, Newrest Wagons-Lits is joining forces with the SNCF’s premium service image by Meals served delivering digital orders to seats. In keeping with the online ordering service which has been active since June per day 2016, 2018 will be the year of the company’s digitisation, with over one million Euro investment in: The Caribbean region was devastated → A high performance payment terminal combined with a touch tablet 4,623 → Virtualisation of operating documents by multiple hurricanes which made the Contracts → The development of internal apps for on-board sales agents and sales development international media. 5 Finally, in marketing terms, Newrest Wagons-Lits brought together the Michelin-starred chef Michel Sarran to Although damaged, the structures stood up to the test and restarted develop recipes and Newrest Inflight to produce them, in order to develop the ‘Bistro de Chef’ concept on-board under particularly difficult conditions. The Caribbean teams carried Employees TGVs. This is a significant new innovation for our customers, after bringing on major brands in 2013. out an exceptional amount of work, enabling flights to be loaded and For Intercités, Newrest Wagons-Lits joined forces with the Mercotte food critic to produce a menu of health, services to be provided to passengers. The Newrest teams in the Car- 146 regional products for passengers. ibbean have activated two new contracts for Norwegian and Founded in airlines for Martinique and Guadeloupe. 2010 NEWS In applying the Group activity diversification strategy, Newrest also won the call for tenders for company catering for SARA (Société Anonyme de la Raffinerie des Antilles), an activity which strengthens its presence ▲ as a major player on the island. Photo above: On July 1st, 2017, Newrest Wagons-Lits began a new partnership with Plane loading for Condor Mercotte, the famous food reviewer and entertainment presenter (‘Le Meil- – Fort-de-France, Martinique. leur Pâtissier’) for Intercités. The Newrest Wagons-Lits teams present Mercotte with products to test. If these meet her commitments, including being preserva- tive-free, high quality, crafted and made with love, the reviewer validates them. These products, which have the mark below, are then added to the menu or offered during events.

FACILIT'RAIL NEWS GENERAL MANAGER Jacky FIORE

In o order t modernise and optimise the logistic operations, the decision was made to centralise TGV and Alléo train production at a single site at Charenton-le-Pont for all Paris stations within a single, protected and On Friday, November 11th, 2016, Newrest teams in the Caribbean started services for secure building (security - alarm, video, access control and marking under control). The new logistic base is Norwegian and Condor. Buy-on-Board services are offered to passengers on-board Norwe- equipped with new technologies monitored by a WMS, Newrest Winlog® return and Winrail® flow manage- gian daily flights to the United States out of Fort-de-France and Pointe-à-Pitre. Condor’s first ment system and ergonomic equipment to guarantee an optimised and professional working environment. weekly flight on the Fort-de-France-Frankfurt was made on Sunday, November 13th, 2016. The Charenton site won 1st Prize at the ‘Lauriers de la Prévention’ awarded by ‘Service aux Entreprises pour la Santé au Travail’ (SEST) for professional risk prevention. 062 EUROPE DIVISION Reunion Island / Greece 063

REUNION GREECE

COUNTRY MANAGER Manuella HAJJAR KAPAGIANNIDI 03 Operating Performance

ISLAND ▶

COUNTRY MANAGER Louis MALIKITÉ 7 1

∙

The point of sale ‘Le RDV’ oppening at Roland Garros Airport – Reunion Island. In an economic context which is still tough, ▶ the teams of Newrest Greece have been able ▲ +30 % ▲ + 8 % Managed turnover increase to capitalise on the sales force to extend Managed turnover increase in Reunion Island Inflight services to national flights for Astra in Greece Activity Report 2016 Airlines from Thessalonika, Bluebird Airlines Meals served or Ellinair, as well as through Buy-on-Board for Meals served per day per day On Reunion Island, Newrest is developing its Jet Effective/Correndon from Heraklion. 13,831 32,828 Inflight activities with French Blue on its low- Development on long-haul flights also took advantage of this dynamic cost line, as well as in Retail. Contracts with new contracts such as Scoot out of Athens ( low- Contracts cost airline) or with the extension of services for long-standing customers Since June 2017, the Newrest Reunion teams have been delighted to 4 such as Air China, Royal Flight, Lufthansa, or Qatar Air- 105 serve French Blue, the first low-cost airline to fly to the Indian Ocean ways (making use of Newrest Halal-certified production unit at Athens). from Paris. Newrest also won the call for tenders to run the bars and Employees Employees restaurants at Roland Garros airport on Reunion Island. This 10-year Newrest Greece activity portfolio remains well-balanced with VIP flight concession will see the opening and operation of 4 points of sale from 73 services for VistaJet and Gainjet recently but also with Newrest Greece 827 the end of 2017. Catering services, which successfully won two major contracts with Founded in Theseus Rehab Center and Cosmote E-Value. Founded in 2004 Newrest Greece renewed all its Quality, Food Safety, Environmental and 1996 Health & Safety Management Systems certifications (ISO 9001:2015, ISO 22000:2005, ISO 14001:2015 and OHSAS 18001:2007). This quali- CERTIFICATIONS

ty-based approach should benefit the fruitful development of Newrest ISO ISO ISO OHSAS Greece Catering services over the coming months, as well as B&I in the 9001 14001 22000 18001 schools sector.

NEWS

NEWS

In Athens on June 12th, 2017, Newrest Greece inaugurated the staff restaurant in the newly-built premises of Cosmote E-Value, a member of the Cosmote group, the leading Since June 17th, Newrest Reunion Island teams have been providing services mobile telecommunication provider in Greece. Cosmote E-Value provides telephone assis- on-board French Blue flights. With this new contract, Newrest will serve the low-cost tance services (for example, customer service, technical assistance, consultation services), airline’s 8 weekly flights (capacity of 375 passengers per flight) on the Reunion Island-Paris line. 365 days a year on a 24-hour basis. The staff restaurant serves up to 1,400 people each day. 064 EUROPE DIVISION Netherlands / Portugal 065

NETHERLANDS PORTUGAL

COUNTRY MANAGER COUNTRY MANAGER Alexis de MONPLANET 03 Operating Performance Jurgen VAN DE PORT ▶ 7 1

∙

Services on the The 2017 fiscal year for the Newrest Portugal airline company Cathay Pacific teams was a year of consolidation with – Amsterdam Airport (AMS), the reworking of internal procedures, Netherlands. particularly on management control. The ▶ ▲ + 17 % ▲ + 11 % Managed turnover increase subsidiary is mainly dedicated to the Inflight Managed turnover increase in Netherlands and Rail sectors (62 % and 36 % of turnover in Portugal Activity Report 2016 respectively). Meals served In the Inflight business, sales increased by 10 %, benefiting in particular Meals served per day per day The Group activities in the Netherlands from the increase in traffic on its two main customers, and 9,679 United. An important contract with EVELOP / ORBEST has been signed 7,748 registered significant growth. on Lisbon. The higher turnover was accompanied by positive results, Contracts Contracts Despite difficulties in recruiting C-licence qualified drivers, the Inflight due to better costs control and productivity, resulting from the restruc- activity continued to develop with prestigious customers such as Cathay 16 turing initiated last year. The ISO 9001 Certification was obtained in Lis- 95 Pacific, Etihad Airways, Small Planet or Corendon. bon and will be sought for Faro in 2017. The commercial development Employees and the modernization of the production tools are now the priorities. Employees To meet the imperatives related to the growth of their Inflight activities over the last few years, the Newrest Netherlands teams opened a new 251 The activity remains stable in Catering: the contract for the airport 308 pick and pack unit in January. This flow optimisation enabled the subsid- catering in Faro has been renewed, for approximately 150 meals a day. iary to end the year on a positive note. Founded in In the Rail sector, the Portuguese subsidiary is currently operating Founded in on three contracts for the ‘Comboios de Portugal’ company: Alfa 2004 Pendular high-speed trains, International and Intercités. The year 2005 2015-16 helped to maintain constant revenue growth (IC + Interna- CERTIFICATIONS CERTIFICATIONS tional): + 2 % compared to the previous year. The Alfa Pendular launch

ISO contract on October 1st, 2015 provoked a multi-million euro jump in ISO 9001 terms of turnover. The difficulties related to the launch and integra- 9001 tion of this new contract have had the effect of degrading the prof- itability of the subsidiary. The year 2017 will be an opportunity to fully benefit from the synergies created by pooling the 3 contracts.

NEWS NEWS

Small Planet Airlines opened a new base in the Netherlands in December 2016 and choose the services of Newrest. For next season, Small Planet Airlines will be providing Since July 26th, 2017, teams of Newrest Portugal have been providing services on-board flights under the Neckermann – for Thomas Cook name, to the most popular destinations planes from Lisbon to Beijing. This new line, served by Newrest such as Las Palmas, Tenerife Sur, Lanzarote, Crete, the island of Kos, Rhodes, Salit, and Palma Portugal, is the first link between Portugal and China. The connection is operated 3 times per de Majorca. Like this winter, the airline is operating with an Airbus A320 from the Nether- week all year round with an new Airbus A330-200 for 18 passengers in Business Class and 242 lands base and is planning to increase its Dutch air fleet to 2 planes for next year. TRE3 will in . The successful launch of the service was made possible thanks to the dedi- propose an assortment of on-board sales (food, drinks and shop) including points of sale. cation of the Lisbon team and the precious support of Newrest Netherlands chefs. 066 EUROPE DIVISION United Kingdom / Switzerland 067

UNITED SWITZERLAND

COUNTRY MANAGER Paul SCHVARTZ 03 Operating Performance

▶ 7 1

∙ KINGDOM COUNTRY MANAGER Peter BERKELEY

2016-17 was another record year ▲ + 6 % ▲ + 10 % for the United Kingdom. Managed turnover increase Managed turnover increase

in the United Kingdom in Switzerland Activity Report 2016 The teams extended their activities to larger installations at Edinburgh, Manchester and London City and we opened a new production unit at London Heathrow, taking the number of production units in the United The Newrest teams have had fine success Meals served Meals served Kingdom to 9, and the number of British airports served each day to 15. per day in Catering in several segments and cantons. per day Newrest United Kingdom has gone from regional operations to premium 8,324 Newrest Restauration in Switzerland develop its Catering activities with 5,635 long-haul flights, now working for airline companies such as Delta Air- the Inter-Company Restaurant MIC (Marly Innovation Center) located in lines with seasonal daily long-haul flights out of Glasgow, Saudi Airlines Contracts Contracts the canton of Fribourg which places the emphasis on fresh and creative with 3 daily flights from Heathrow and Manchester (two new units), cooking. This restaurant, which is open to the public, will also act as United Airlines with 17 daily flights from Heathrow or Turkish airlines in 15 21 a central kitchen for our catering and delivery services in this canton. Edinburgh, Manchester and Birmingham. Employees Employees With the Renens school Catering site in the canton of Vaud, the From Manchester, Newrest United Kingdom serves Swiss teams have completely reviewed the food offer to expand the and City Flyer in Birmingham, Bristol and Manchester. 465 203 product ranges and give students back choice in how they consume. The operations in our regional units have been extended to plane clean- Founded in Pride of place will be given to digital in 2018 with the integration of ing. This expanding complementary activity enables teams to provide Founded in the range of tools deployed by the Group (APP, click and collect, their customers with greater value by deepening their relationship. 2008 etc.), to maximise the customer experience and optimise sales. 2010 The assignment of the ISO 9001 standard to all units is essential for main- CERTIFICATIONS Finally, the signature of the catering services contract for the ‘Foyer taining the subsidiary’s concentration on conformity, which enables it to CERTIFICATIONS Rose d’automne’ retirement home enables Newrest Switzerland to serve continue to offer excellent service to its customers. The 5 * hygiene rat- ISO its first establishment in the medical and social segment. Located in the ISO ISO ISO ing was awarded by the British local authorities. 9001 9001 14001 22000 canton of Fribourg, it will be supplied by the MIC production centre.

Newrest Switzerland maintains its ‘Fourchette Verte’ (3 units) and GRT ▲

(Genève Région Terre Avenir) certifications for 2 units. Photo above: Service for the Swiss The Switzerland teams want to certify all the Catering sites under GRTA Airlines’ lounge – Geneva Airport (GVA), specifications (guarantee mark created in 2004 by the State of Geneva Switzlerland.

NEWS which highlights local produce).

→  Newrest United Kingdom is proud to have passed the ISO 9001 standard audit for its 9 units: Birmingham, Bristol, Edinburgh, Exeter, Glasgow, London-Cit Airport, London Heathrow, Manchester and Southampton. The teams worked hard to achieve this objective NEWS in keeping with the Newrest 2016-17 objective. Newrest United Kingdom is pleased to have a management system which will enable the country to continue to grow in a controlled and sustainable way. Since June 1st, 2017, the Newrest Switzerland teams have been pleased to provide → The Newrest United Kingdom teams at Heathrow are proud to have been serving services in Swiss Airlines’ lounge at Geneva airport. the 17 daily United Airlines flights since October 19th, 2017. 068 NORTH AFRICA&MIDDLEEAST DIVISION

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◀ – Algiers, Algeria. d’Hydra’ ‘Petite Ecole students of the the loan’ for 230 a ‘Lunch on organised Newrest Algeria 069

Activity Report 2016 ∙ 17 ▶ 03 Operating Performance

070 NORTH AFRICA & MIDDLE EAST DIVISION Algeria / Guinea-Conakry 071 ALGERIA COUNTRY MANAGER Bruno HERICHÉ GUINEA- 03 Operating Performance

▶ Newrest Algeria finished with turnover 7

CONAKRY 1

COUNTRY MANAGER Jean-Luc SADRAN ∙ up 12 % and an improvement in financial operating margin of + 2,4 %.

For the Remote site activity, the 15 % increase in turnover compared to the previous year were obtained despite the contraction in the Oil & Gas market, which forced the Newrest Remote site teams to be stricter with ▲ + 12 % ▲ +34 % Managed turnover increase Managed turnover increase

recovery from its customers and a reorganisation of the operational in Algeria in Guinea-Conakry Activity Report 2016 team rotation model. The Sinotharwa, Technicas Réunidas, KCA, Petrofac and Lead custom- ers renewed their confidence in the subsidiary, which started to work Meals served The country is slowly recovering Meals served per day per day with new customers NPS and Dialgrupo for full Catering management from the Ebola epidemic, helped for their sites at In Amenas. 15,751 by a major international aid effort. 384 In the Retail sector the turnover at Algiers Airport increased slightly by Contracts Contracts 3 %. The improved performance is mainly due to the reorganisation of This re-start in growth is being felt in the increase in commercial and the product offer and the commercial strategy to differentiate between 24 VIP air traffic. Among its new customers this year, Newrest Guinea can 4 the duty-free and non-duty free zones. already count Ehiopian Airlines and Royal Air Maroc. Employees Employees In Catering, new customers have placed their trust in Newrest Algeria: New airline companiesare planning to open new lines: Turkish Airlines ‘The Lunch’ was opened at Société Générale’s head office in Algiers, at 1,011 and Rwandair should be the first in 2018 to inaugurate their Conakry 30 the Industrie Médico-Chirurgicale in Rouiba and at the head office of services. Renault in Algiers: 1,500 covers per day. The strategy to increase the Founded in Newrest Guinea’s turnover took advantage of this dynamic while com- Founded in professionalism of this activity by setting up the themed animation pro- bining background work on productivity elements. This all bodes well gramme, the deployment of the Digital application for parents of chil- 2006 before we start looking into the Remote site management sector, which 2012 dren in schools and the programme to value skills with the CESI Training after several years of severe contraction is also showing significant

organisation throughout the year enabled Newrest Algeria to strengthen signs of reorganisation and recovery. ▲ its position as a recognised reference actor and to keep 100 % of its Worldwide demand for bauxite, of which Guinea has the largest proven Photo above: existing customers. The contracts at the Lycée International and the Teams are serving reserves, is sustained unlike most other products extracted by mining the 4 weekly flights Alexandre Dumas school in Algiers - 1,600 covers/day - were renewed. of Ethipian Airlines for which prices are still at their lowest. company – Guinea-Conakry. The Group is also seeing that numerous large projects, hydraulic dams, NEWS road networks and port infrastructures for mineral export have been financed recently, which in 2018 should boost demand for support and Remote site management services across all of Guinea.

→y On Ma 24th, 2017, Newrest Algeria organised lunch on the lawn for 230 children at the ‘Petite École d’Hydra’ in Algiers. With bales of straw, vegetables from the garden, wheelbarrows, watering cans, rabbits, cows and flowers from the fields, all the ingredients were there under the Algerian sun, for a relaxed, outdoor buffet in the school yard. → On March 21st, 2017, the restaurant ’The Lunch’ opened at Renault Algeria’s head office. After Renault’s factory in Oran, Renault Algeria has entrusted Newrest Algeria with the mana- NEWS gement of Catering for staff at its head office. Teams of Newrest Algeria worked alongside the restaurant’s team to successfully open this new site. The services proposed at the Oued Smar Renault restaurant: 1 self-service restaurant (150 meals per day), 1 cafeteria, related services. Since February 3rd, 2017, teams of CGA Newrest are serving the 4 weekly flights for the Ethiopian Airlines company, on the Conakry-Abidjan line. 072 NORTH AFRICA & MIDDLE EAST DIVISION Liberia / Morocco 073

LIBERIA MOROCCO

COUNTRY MANAGER Heni ZLITNI COUNTRY MANAGER Marc GIRAUD 03 Operating Performance

▶ 7 1

∙

Operation starting with KLM Newrest Morocco managed to save the day by – Monrovia, Liberia. showing organic growth in its turnover of 20 %.

▶ This growth was possible thanks to a high retention rate for all con- + 20 % tracts up for renewal and the signature of new contracts in Catering, ▲ Managed turnover increase

in particular: in Morocco Activity Report 2016 → Prisons sector → Education sector: signature of the University of Fes, Casablanca Meals served International University with The Lunch concept, ‘l’Ecole Centrale’ Meals served The task facing the new authorities, per day and 3 schools with the Sana Education group per day led by the only female president in Africa, 231 → B&I sector 277, 716 The Retail offer was completed with new franchises (Paul, illy, Médina,...) is immense and expectations are large. Contract Contracts in Marrakesh, Rabat, Fes and Casablanca airports. The Group also The country has very little transport infrastructure (barely 200 km of 1 increased its presence in Inflight catering with the construction and 261 paved roads) worthy of the name. And yet natural riches, especially opening of the Marrakesh production unit. diamonds and gold, are abundant underground. Employees Faithful to its strategy of becoming the quality reference for the profes- Employees sion in Morocco, Newrest was ISO 9001:2015-certified in May 2017. The The recovery is continuing nevertheless and the international commu- 46 company’s quality department now has 27 government-qualified quality 2,977 nity is supporting this effort. Step by step, Liberia is continuing its resur- engineers whose role is to provide training and check the introduction gence and is recovering from the Ebola epidemic. The tenaciousness of Founded in and monitoring of good hygiene practice. The country also strength- Founded in the local teams enabled the central kitchen at Monrovia airport to be ened its training manager brigade, of whom there are now 8 and whose started up again after two years and serve KLM bi-class flights. This 2011 1985 mission is to work on meal quality in all establishments. increase of nearly 50 % in turnover was accompanied by training plans for crews and allows the subsidiary a glimpse of a new commercial The Newrest Academy enabled the integration of 14 new graduates CERTIFICATIONS dynamic in complementary segments, with Catering B&I in the capital from the hotel and catering college into training manager positions and ISO ISO as well as for airport Retail. trained over 600 employees from restaurants managed by the Group 9001 22000 in Morocco. The introduction of structures to encourage the exploitation of mining resources could in the medium term open the possibility of developing The Newrest app which enables consumers, families and students to Newrest Liberia’s activities in this segment also. interact with their restaurant has been deployed over 14 sites.

NEWS NEWS

On March 29th, 2017, teams of Newret Liberia served their first KLM flight. The airline The ‘École Française Internationale de Casablanca (EFI)’, which opened in September operates 3 flights per week, which the Newrest teams are delighted to serve. This contract 2017, has chosen Newrest Morocco to provide Catering services. The Newrest teams enabled the Monrovia production unit to restart its activities. provide Catering services adapted to meet the nutritional requirements of young children and the Madeleine concept. 0 74 075

NIGERIA LED TECHNOLOGY

COUNTRY MANAGER Laurent MOUSSARD 03 Operating Performance

▶ 7 1

∙

03 Performances opérationnelles

IN 80 % OF ITS PRODUCTION UNITS AROUND THE WORLD ▶ 6 1

∙ The Nigerian economy continues to cope with Newrest has switched its lighting systems The goal is to halve energy consumption, major macroeconomic challenges and to LED technology. and in most cases to get even better results. is in recession for the first time in decades. ▼ - 28 % Managed turnover decrease

The rate of inflation has remained above 13 %, affecting the prices of basic in Nigeria Activity Report 2016 local and imported products, such as rice, millet, maize and sorghum. The recession may be put down to a series of shocks, including among Meals served others and beyond the insecurity in certain regions in the country, the per- per day + 50 % Rapport d’activité 2015 sistent n fall i oil prices, the lack of currency, disruption to the fuel supply OF ENERGY SAVINGS and falling oil production. 3,221

Against this background, and by putting strict operational procedures Contracts in place, the Newrest ASL teams in Nigeria have renewed 100 % of their contracts and have started to serve new customers such as Qatar Air- 12 IMPROVED ways. The future start of by Lufthansa out of Lagos at the end of 2017 Employees should be noted. ILLUMINATION 362 AND WORKING Newrest ASL has also developed VIP Inflight catering activities with the CONDITIONS Bristow Group, a major player in industrial aviation services. Founded in 2016-17 was also a good year for Newrest ASL as its two production units at Lagos and Abuja are now ISO 22000-certified. 2015 3 GWH = 3,000 MWH = 3, 000,000 KWH SAVED IN ONE YEAR In parallel to the work to be continued in the Inflight segment, the Newrest ASL teams are already implementing an activity development plan in the Catering segment for schools, businesses and the oil and gas industry, anticipating a recovery of this activity in 2018. H1 KW = 0.5 Kg OF FIREWOOD

→ EQUIVALENT OF 1,500 TONNES OF HEATING WOOD SAVED NEWS

On November 19th, 2017 Newrest ASL started on-board services for Bristow in Nigeria, out of Lagos and Abuja, with a return Catering service for Port Harcourt. The Newrest ASL teams provide a breakfast/lunch and dinner service for all flights operating in Nigeria, 77 % 23 % 10 flights per day from Monday to Friday and 4 flights at the weekend with 2 Embraer 135 planes, 37 and 50 seats respectively, which provide the link between 3 towns. Bristow Nigeria Limited, which is known for its helicopter services in Nigeria, expanded its jet charter service (fixed wing) OF THE SITES OF THE SITES on December 5th, 2016, adding new flights between Lagos and Abuja, in Nigeria, and completing abandoned the Increasing numbers: are equipped or in its current charter service between Lagos and Port Harcourt. The services are mainly intended project for technical all new sites are the process of being for customers in the oil and gas industry, based in the triangle of the three towns. Newrest ASL or economic reasons equipped by default is proud to mention that it is its first domestic flight Catering contract and that it opens up more equipped (60 on 77) business opportunities in industry. 076 NORTH AFRICA & MIDDLE EAST DIVISION Tunisia / Saoudi Arabia 077

TUNISIA SAOUDI

COUNTRY MANAGER Nicolas LETELLIER 03 Operating Performance

▶ 7

ARABIA 1

COUNTRY MANAGER Wadjy M. AL-GHABBAN ∙

In an unstable Tunisian environment with no clear restart in investment the Tunisian teams were able to generate a commercial and operational dynamic, leading to an ▲ +15 % ▲ +2,6 % increase of over 10 % in turnover at the same Managed turnover increase Managed turnover increase

in Tunisia in Saoudi Arabia Activity Report 2016 time as a significant increase in profitability.

Newrest Catering Tunisia won several contracts, such as with In keeping with the kingdom’s 2030 vision, Meals served Meals served ‘Laboratoires Teriak’ in B&I, the coverage of Catering for staff at the per day SACC (Saudi Airlines Catering Company) per day new Four Seasons Hotel in Gammarth, the contract for the Clinique Ophtalmologique du Lac and finally several major contracts in the 29,006 strengthened its positions in 2017 enabling 220,000 school environment: The Laghmani private institutions, the Canadian it to sustain regular growth. Contracts Employees School of Tunis and finally the ISC Carthage, the largest private estab- lishment in Tunisia, with over 2,500 students. 58 All activities were able to benefit from a consolidation dynamic, start- 4,674 ing with Inflight, and the Jeddah production unit which beat all previ- The new Remote site contract with Geoseis (seismic operator) was Employees ous records, handling 302 flights per day on September 9th, 2017, and Founded in appreciated in a market segment which has been quiet over the last 122,056 meals on September 7th. few months. 721 These figures also highlight the operational efficiency developed by the 2007 Newrest Catering Tunisia renewed its full certification portfolio with the SACC teams, which also encouraged the development of hotel services Shell Hannibal site (ISO 22000) and the triple ISO 9001, ISO 14001 and Founded in for paying airport lounges, such as Wellcome Lounge (with the open- OHSAS 18001 certification for head office and all operations. Newrest CERTIFICATIONS ing of the third location at Prince Mohammed international airport in Retail Tunisia also obtained ISO 22000 certification for the Tunis 2001 Medina) or the Lounge Café now open in Riyadh, Majmaa and Qassim ISO ISO ISO OHSAS Carthage Airport site. 22000 SAR Train stations. 9001 14001 18001 After several months of work, at the end of 2017, Newrest Catering Tunisia CERTIFICATIONS Regional commercial development for the Inflight activity in 2017 saw had a new production unit. The building, which has over 1,000 m2 on two ISO ISO ISO OHSAS promising success with , , Flyadeal and Himalaya Airlines floors, comprising storage, cold and hot production and administration, 9001 14001 22000 18001 ▲ in particular. completed by a training room and a product presentation room for Photo above: The Lounge Café customers, has a capacity of 7,500 meals per day and may extend to We should also note that unlike the worldwide trend, duty free sales saw – Riyadh, Saoudi Arabia. Tunis and its surrounding area. a significant increase following reorganisation of the offer, in particular The new logistic unit at Djerba completes the industrial facility network through the Skysales brand and openings in the duty-free spaces and duty in Tunisia. paid shops at Al Qaqqim, Hail, Tabuk and Al Baha airports and in more original places such as King Abdulziz university in Jeddah. In the Catering & Facilities segments, the Saudi Laundry activity reached its cruising speed after the setting up of its complex (capacity of 40 tonnes of laundry per day) serving the Jeddah and Mecca markets. True NEWS to their tradition as an innovative actor, after several months of tests and development, the Newrest Saudi teams had government authorities vali- dated a digital solution to assist meal service for pilgrims during the Hajj After Béja, La Marsa, Gafsa and Tunis, the Amen Santé group and Newrest Tunisia are con- and Umrah periods. tinuing to develop their partnership with the opening of the Nabeul and Bizerte clinics of the Amen Group. The two new establishments have just been inaugurated by the Tunisian To finish this year, we should note the arrival of SACC on-board trains Minister for Health, have a capacity of 160 and 126 beds respectively and are multi-discipline. for the SROT operating on the line between Riyadh, Hofo and Dammam, enabling them to position themselves well for future developments in the kingdom in this sector of activity. 078 NORTH AFRICA & MIDDLE EAST DIVISION Qatar / Sultanate of Oman 079

SULTANATE

QATAR COUNTRY MANAGER Olivier BILLEREY 03 Operating Performance OF OMAN ▶

COUNTRY MANAGER Nicolas PAULY 7 1

∙ In an extremely competitive environment, Newrest approach in Qatar has paid off. The Sultanate of Oman continues to suffer 2016-17 was a year of consolidation for from weak prices for a barrel of oil. purchasing and operational structures. +46 % -12 % ▲ Most major infrastructure projects are still on , slowing down ▼ Managed turnover increase Managed turnover decrease With the arrival from Newrest Angola of Krishnen Venkatachellum at in Qatar both activity relation to construction sites and activity related to oil in Sultanate of Oman Activity Report 2016 the logistics chain department, the purchasing process was structured, extraction. The arrival of regional competitors on the market has turned with development of imports in particular. over the joint-venture’s positions and has forced the Newrest Wacasco teams to be even tougher in their productivity management. In this con- Newrest Gulf continued operationally, with the arrival of Arezki Amir Meals served Meals served as Deputy Country Director and the consolidation of its activities by per day text, Newrest Wacasco has still managed to win contracts with new cus- per day accompanying the growth of several of its key contracts for which ser- 38,226 tomers such as National Drilling Services, Sarooj and Truck Oman. At 64,738 vice had begun the previous year. the same time, Newrest Wacasco has continued to assist the expansion Contracts of its customers, in particular BGP, Shaleem, Al Shawamikh, Al Baraka, Contracts Among others, the WASEEF Facility Management company saw its staff and Schlumberger. numbers increase, requiring the Newrest Gulf teams to organise them- 7 87 selves logistically to serve 15,000 meals per day. In keeping with the Group strategy to develop all of its activities in a Employees complementary way, the Oman teams are now providing Buy-on-Board Employees This trend was also encountered with the Ministry of the Interior through services from the first flight of the new Omani low-cost airline Salam Air. the Police College and Police Academy sites. 620 1,601 Following the work carried out to adapt its offer to new demands and the From June 2017, diplomatic tensions with its neighbours generated Founded in constant improvement in its processes (such as the OHSAS certification Founded in heavy inflation on imported products and transport costs for the Qatari obtained this year by the Oman teams), Newrest Wacasco is in a good teams, which had to be countered with new supply routes and the ret- 2013 position to develop its customer portfolio with the expected recovery in 2008 ro-engineering of menus and services with our customers. This work oil activity in 2018. was carried out in complete transparency with our partners. In these CERTIFICATIONS CERTIFICATIONS delicate times, Jaswant Pujara’s team at finance were able to work Despiten a extremely complex year in terms of business opportunities, Newrest Wacasco achieved a retention rate of 97 %, but also signed new closely with customers to ensure them that mutual commitments would ISO ISO ISO ISO OHSAS 22000 9001 22000 18001 be respected and to ensure there was no drift in cash flow. 9001 contracts thanks to offers combining quality and optimised cost for its customers. After the start of Catering activities for the ‘Lycée Français de Doha Bonaparte’, the teams were also pleased to win the Catering contract for Total’s head office in Doha, where a varied choice served as a buffet caters to employees from the local, European and Asian communities. The start of the new production unit with a capacity of 20,000 meals NEWS per day at the start of 2018 will strengthen our position as a major player in this market. →  This is the start of a long partnership between Newrest Wacasco and Truck Oman, one of the leading companies in the logistics market, which started on February 1st, 2017. NEWS The Newrest Wacasco services will be providing hotel and Catering services for nearly 200 people at their base at Haima, 850 km from Mascate. → On Sunday, January 29th, Newrest Wascasco started services for Salam Air the On June 5th, 2017, Newrest Gulf started to provide Catering services for Total head office Newrest Wacasco teams had two weeks to set up the points of sale and products in Doha. Each day, the Newrest teams prepare an international buffet to delight Total staff. and train Salam Air staff. This inaugural flight between Salalah and Muscat was a success for the Oman teams.

& REMOTE SITE 59.6 CATERING SOUTHERN AFRICADIVISION %

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◀ – Congo. Pointe-Noire journey to continuing its the FPULikouf Service on-board 081

Activity Report 2016 ∙ 17 ▶ 03 Operating Performance 082 SOUTHERN AFRICA DIVISION South Africa / Angola 083

SOUTH

ANGOLA COUNTRY MANAGER Erik DELFOUR 03 Operating Performance AFRICA ▶

COUNTRY MANAGER Emmanuel LEPRÊTRE 7 1

∙

Growth in South Africa appears to be Angola economy grew by 1.1 % in 2016, on an upward slope again, driven by slightly but it should rise to 2.3 % in 2017 stronger worldwide growth, a more stable ▲ + 19 % due to the forecast increase in public 0 % social climate and the stabilisation Managed turnover increase spending and better exchange rates with Managed turnover variation

in South Africa in Angola Activity Report 2016 in the price of basic products. the price of oil which is rising again.

As part of this trend, in 2016-17 the South African dnata Newrest teams In this context, 2016-17 was a year of consolidation for Newrest Angola Meals served Meals served at the Johannesburg production unit were delighted to host the Austral- per day and a slight contraction in turnover. Although the Remote site customer per day ian airline , which operates a daily Johannesburg / Sydney flight portfolio remains stable, certain projects have been stopped. The devel- by B747. The launch of the high season with a second A380 large capac- 16,008 opment in Catering activity is confirmed. The consequence of this is that 14,061 ity aircraft from British Airways was also an important moment for this Contracts the distribution in turnover has gone from 100 % from oil activity to a bal- Contracts major customers and ensured success for the dnata Newrest teams. ance between oil and Catering activities (51 % in Catering & Guest House management and 49 % related to the oil industry). The new Durban production unit is now complete. The joint venture 20 13 now operates Inflight catering in South Africa from 3 production units: The Angolan subsidiary expanded its activity in B&I by winning new con- Employees Employees Johannesburg, Cape Town and Durban. tracts, continuing to apply action plans to reduce costs. This has enabled Newrest Angola to win 6 major contracts with Castel Group and Sodiba in In human resource terms, dnata Newrest is carrying out an ambitious 1, 120 554 the drinks industry and signed a new contract with Nestlé and Barloworld. programme to train young managers in the long-haul Inflight domain with: Founded in These contracts enabled the subsidiary to expand its influence in the B&I Founded in → 3 juniors of different nationalities, as part of the graduate program, industry and to help achieve its activity diversification strategic plan and integrated in 2017 into the teams at the Johannesburg and Cape 2013 increase its presence on the local market. 2009 Town units.

→ 4 juniors selected from the best South African colleges integrated CERTIFICATIONS For the coming year, despite a gloomy economic context with the shutting in Johannesburg as part of this same Graduate Program. down of several sub-contractors in the oil sector and operational chal- ISO lenges due to fierce competition, Newrest Angola will maintain its ambi- The cornerstone of the Group long-term growth, constant attention to ISO 9001 22000 tion of improving the quality perceived by our customers on-site every putting QHSE standards into practice remains a daily challenge. This work day. To achieve this, Newrest Angola Management will have the objective is paying off. The Johannesburg unit successfully obtained ISO 9001 and of standardising its organisation via ISO 9001:2005 management sys- 22 000 certification in May 2017 and the Cape Town teams are now seek- tem quality certification. This certification would enable the subsidiary ing to obtain ISO 9001 and 22 000 with the objective of June 2018. to improve its quality control, optimise its productivity and develop its reputation in the country.

NEWS NEWS

dnata Newrest South Africa is pleased and proud to announce that it has won the Saudi Airlines contract from March 1st, 2017, in Johannesburg. Saudi Airlines will be In April 2017, Newrest Angola received the ‘Reference company for catering and operating 4 flights a week on B777-200s out of Johannesburg and will be launching an A330 related services for the offshore industry in Angola’ certification from the CAE (Cen- in this sector on June 1st. We are looking forward to a fruitful working relationship which will tro de Apoyo Empresarial), the single certification body created by the Angola and Sonangol enable our company to improve its growth. Chamber of Commerce and Industry. 084 SOUTHERN AFRICA DIVISION Cameroon / Congo 085

CAMEROON CONGO

COUNTRY MANAGER Olivier GIRARD COUNTRY MANAGER Abraham BALIMA 03 Operating Performance

▶ 7 1

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Launch of the ‘Catering Unlimited’ app at the OMBE-ENEO training centre – Cameroon

▶ ▲ +38 % ▲ + 91 % Managed turnover increase Managed turnover increase

in Cameroon in Congo Activity Report 2016

Significant growth for Newrest Congo Meals served Meals served During 2016-17, Newrest Cameroon per day in a difficult international background, per day continued to help customers and prospects 3,300 marked by the sharp drop in oil prices. 3,491 in the oil and gas industry with their search Contracts Despite this situation, the local teams with the Group matrix support Contracts to reduce costs. were able to find growth elements in new activities. In 2016, Newrest 8 Congo won a contract with TEPC for catering for the Likouf from South 4 In February 2017, Newrest Cameroon won contracts with Borr Drilling Korea as well as for three other units: Halani, Yanga and Chancellor. Rigs Frigg & Norve, first of all in Limbé then in other regions with the Employees A multi-cultural Newrest team (5 nationalities including Congolese) Employees extension in operations. 175 provided on-board services while the Likouf was being towed between 367 From its arrival in Congo, teams of Newrest Cameroon provided ser- South Korea and Congo. As soon as it arrived in Congo, a local team vices on-board Protis (Geocean - Vinci), until its departure for Singa- Founded in successfully took over to provide services on-board the Likouf FPU. Founded in pore in August with Newrest staff on-board for towing. 2012 2017 also saw Newrest Congo efforts rewarded by Bourbon Offshore Surf 2012 In June 2017, the Cameroon subsidiary began Catering operations in which placed its trust in it to manage their Guest House: the Congolese Singapore for Golar’s Hilli Episeyo LNG which arrived in Cameroon in teams provide catering from the dedicated kitchen for around forty places CERTIFICATIONS November. at the Guest House and meals for Bourbon teams in the Surfer boats. ISO Newrest Congo objectives for 2017-18 are geared towards more aggres- The teams also renewed the annual contract with the Eneo Training 9001 ▲ centre in July 2017. sive conquest of the market while controlling costs. Photo above: Teams of Newrest Congo The new operational team and the QHSE department enabled Newrest providing services for This operational dynamic bore fruit with the achievement of the Bourbon Offshore ISO 9001:2015 certification in 2017 and enabled Newrest Cameroon to Congo to maintain a high level of customer satisfaction, which should Surf Guest House – Pointe-Noire, Congo. be the first company to obtain it in this version. help to guarantee a long-term future for current contracts and to reach other potential customers.

NEWS NEWS

Ast par of continuous improvement and in order to provide its customers with innovative solu- On November 10th, 2016, Newrest teams are currently on-board the Likouf FPU which tions, Newrest in Cameroon set up its ‘Catering Unlimited’ application in November is continuing its journey to Pointe-Noire in Congo, after leaving Ulsan in South Korea in 2016 for customers at the OMBE – ENEO Training Centre (CFOMBE) restaurant. Thanks early October. Newrest is assisting Total with this project, which was the subject of an article in to this application, customers can pre-order meals, get an overview of the week’s Menu and be ‘Le Parisien’ newspaper on November 10th, 2016. The Newrest teams are providing catering, hotel informed of the special events the CFOMBE covers. and laundry services for all personnel present on-board. 086 SOUTHERN AFRICA DIVISION Gabon / Ghana 087

GABON GHANA

COUNTRY MANAGER Sylvain MOUNIER COUNTRY MANAGER Nicolas BLAKE 03 Operating Performance

▶ 7 1

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Affected by the weak oil price, the Government has placed specific emphasis on developing professional skills ▲ +30 % ▲ + 6 % Managed turnover increase Managed turnover increase

and a series of initiatives to maintain in Gabon in Ghana Activity Report 2016 a relative economic dynamic in the country.

Newrest Gabon 2016-17 performances must be welcomed against this Meals served Ghana had a busy political year Meals served per day per day background. It was actually a fruitful year in terms of contract openings. with the elections in December 2016 In February 2017, Newrest Gabon started to manage the catering, 707 and the development for Newrest Ghana 4,994 housekeeping and laundry for the Gamba Friedlander on-shore site and Contracts of its Inflight and Catering activities. Contracts was able to meet the logistical challenges imposed by one of the fur- thest sites from its base. Finally, thanks to very good co-operation with 4 The growth in actual GDP slowed down for the fifth year in succession, 6 Bourbon, in March 2017 the teams began to manage their Guest House in particular due to the tightening of monetary and budgetary policies, at Port Gentil, with catering, housekeeping, laundry and concierge ser- Employees Employees but it should bounce back in 2017 and 2018 in favour of a boost in the vices. Finally, winning the Perenco contract in May 2017 positioned non-oil based economy and the entry into production of new oil wells. Newrest once and for all as the off-shore reference, and the Gabon 352 254

subsidiary is now managing 4 off-shore sites for this customer: Barbara, Founded in After two consecutive years of inflation at over 15 %, there were many Founded in Fernan-Vaz, Tchatamba and Magda. challenges to secure Ghana supplies at the best cost. Newrest Gabon obtained ISO 9001:2015 quality certification following 2009 Despite everything, it was a very interesting year in terms of develop- 1998 the audit carried out in August 2017 by Bureau Veritas Certification. ment for Newrest Ghana which won its first contracts with regional air- With this certification the subsidiary is demonstrating its ability to pro- CERTIFICATIONS lines and at the same time launched operations in Catering via its first CERTIFICATIONS vide products and services which comply with the customer’s require- contract: Lycée Français of Accra. ISO ISO ments and with regulatory requirements and places the customer at the 22000 9001 These performances must be welcomed in an environment where train- centre of concerns for all of the company’s teams. ing remains a priority. The Newrest Ghana teams doubled their training

budget between 2016 and 2017 for this. This now accounts for 5 % of ▲ total salary costs. Training is mainly provided in safety, QHSE (Qual- Photo above: ity Health Safety Environment) and the subsidiary now is developing Service at the ‘Lycée Français Jacques NEWS a more specific training programme to meet its needs and enable its Prévert’ teams to increase their skill levels. – Accra, Ghana.

→ The Newrest team in Gabon has taken its place in the restaurant at the Missala hotel in Gamba. Newrest Gabon mission is to serve 45 POB breakfast, lunch and dinner and to NEWS manage room occupancy.

→ Since May 2017, teams of Newrest Gabon have been working to serve meals and main- Since September 5th, 2017, the 150 students and teachers at the ‘Lycée Français Jacques tain several living quarters for Perenco Gabon. The sites covered are the 4 Krill, MUPU, Prévert’ in Accra have been enjoying Newrest Ghana Catering services. The local teams Pelican and Barbara and Fernanvaz off-shore platforms and one Floating, Storage & Offloading dressed the establishment’s dining room in the colours of Entre 2 Cours, the concept created (FSO) site. by Newrest for the 7-14 year olds. This new concept enables the Ghanaian teams to start a new activity: Catering. 088 SOUTHERN AFRICA DIVISION Madagascar / Uganda 089

MADAGASCAR UGANDA

COUNTRY MANAGER François TACK COUNTRY MANAGER Gaël LOKOSSOU 03 Operating Performance

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2016-17 was a year of change for Newrest Madagascar. ▲ + 7 % ▲ + 12 % On August 15th,, 2017, the teams began to serve breakfast and lunch at Managed turnover increase Managed turnover increase the American School of Antananarivo. Around 180 students and teach- in Madagascar in Uganda Activity Report 2016 ers have their meals there each day. Meals served Newrest Madagascar is continuing to assist Ambatovy with its requests per day Meals served for innovation and efforts to reduce costs. In November 2017, the teams per day served the 10,000,000th meal for Ambatovy since the contract started 8,836 This dynamic country continues to have in December 2012. annual growth of nearly 5 %. Contracts 2,433 The subsidiary also started a new contract with the Outremer Telecom 5 With a significant share of its working population (35.5 %) made up of Contracts call centre in Antanarivo, where the teams serve lunch and dinner. entrepreneurs, Uganda is one of the most entrepreneurial countries in 15 In terms of recruitment, Newrest will be integrating two recruits into Employees the world. The Newrest UIS teams have worked hard to be part of this the local ‘Malagasy Graduate Program’ to promote local managers in its movement and 2016-17 was a year which saw the start of new contracts, Employees activity with Ambatovy. 762 translating to an increase in its turnover of 12 %. In 2016, the Newrest teams started to serve Pizza Hut with products 225 In August 2017, the subsidiary renewed ISO 9001:2015 certifica- Founded in which are part of the pizza giant’s offer. In March 2017, Newrest UIS tion for customer satisfaction management and for the first time Founded in obtained OHSAS 18001:2007 certification for health and safety at work 2006 won the contract for the ‘Ecole des Grands Lacs’ French school in Kam- management. pala where 190 children are served each day by local teams. 2011 CERTIFICATIONS In keeping with its quality plan, Newrest UIS renewed its ISO 22000 The teams were also proud to help the ‘Entendre le Monde’ organisation CERTIFICATIONS ISO OHSAS and Halal certifications and maintains its premises conformity cer- with organisational and logistical support. 9001 18001 tificate, issued by Entebbe Town Council’s specialist hygiene doctor. ISO The joint-venture also passed Yum! certification in September 2017, 22000 confirming our quality commitments to our partners. Newrest IUS was awarded the prize of best employer in Entebbe for NEWS ▲ 2016 by the National Social Security Fund, for its constant desire to Photo above: ensure the well-being of its employees and its proactive approach to Lunch service for the ‘École des Grands Lacs’ improve working and career development conditions. french school → On October 24th, 2016, Newrest in Madagascar began to serve a new site for Outre- – Kampala, Uganda. mer Telecom, a call centre in Antananarivo. This site is the second site for this company Strengthening our ambitions for next year, Newrest UIS has been reg- for which the Newrest teams serve lunch and dinner. Around 1,000 meals have been served at istered by the Ugandan Oil Authority, which will enable us to consider the first site since the start of March 2016. Around 400 customers are served per day at the projects in the oil exploration sector. new Tanjombato site. This figure should reach 1,200 over the next 6 months. → The ‘Entendre Le Monde’ association, in partnership with Newrest in Ambatovy, under- took a mission to Madagascar from January 16th to 20th, 2017. Newrest Madagascar, NEWS which manages catering and the camp at Ambatovy, provided logistical, financial and human support to this mission. Doctor Bertrand Gardini, the President of the ‘Entendre le Monde’ association, went to the Be hospital and the Semato school in Tamatave with two other doctors. Their objectives were: On October 12th, 2016, Newrest UIS was awarded the prize of Best employer in Entebbe. to train the medical teams, detect any hearing problems (mainly in children), operate on certain This prize was awarded by the NSSF (National Social Security Fund). It rewards respect for diseases, improve medical coverage and supply equipment. social regulations by companies in Entebbe district. 090 SOUTHERN AFRICA DIVISION Mozambique / Tanzania / Zambia 091

MOZAMBIQUE ZAMBIA

COUNTRY MANAGER Julien VENDRELL 03 Operating Performance

▶ 7 1

∙ In Mozambique, the Group has strengthened its local partnerships despite the lack of activity in order to be able to best meet the future demands of major contractors. ▼ - 18 % Uncertainties still hang over the timing of major projects related to Managed turnover decrease in Zambia Activity Report 2016 Mozambique gigantic gas reserves. It is still too early to determine when the long-awaited market will take off but the teams will be ready to respond to all requests, particularly in the field of Remote site. 2016-17 was a vital year for Newrest Zambia Meals served The Group remains confident about the potential of Mozambique and per day its natural resources. in consolidating its position as the main Inflight catering actor. 1,934

The teams secured a large part of Newrest Zambia turnover until 2020 Contracts following tough negotiations with Emirates. This step enables services to be extended with this main customer for the Lusaka-Harare-Lusaka 5 and Lusaka-Dubai routes. Employees The arrival of the new local airline Mahogany Air enabled Newrest Zambia to continue its development and consolidate its leadership 89 at Lusaka airport. Mahogany Air carries out domestic flights to Lusa- Founded in ka-Ndola and Lusaka-Livingstone, strategic towns for business in Zam- bia. The Newrest Zambia is proud to provide its support to young local 2010 companies, enabling them to take advantage of our know-how and our experience. ▲

Newrest Zambia has managed to ensure the loyalty and satisfaction of Photo above: its traditional customers, whether for all the airport lounges at Kenneth Consolidation of contracts with local TANZANIA and international Kaunda International Airport (FNB, and Star Alliance) or companies for local and international airlines such as Proflight and South African – Zambia.. In Tanzania, the Group has met its objectives Airways. The government team and the Zambian president have placed their trust in Newrest Zambia once again to provide catering for all of and is continuing its approach phase their professional travel. of the market. The dynamic launched this year is continuing through the construction of a new Inflight unit which should enable Newrest Zambia to be ready Since the Group installation in Tanzania, teams have completed several for the arrival of the new airport in 2018 with significant commercial drilling contracts that have enabled them to acquire the know-how and objectives. experience they need to manage Remote sites. They are listening to In keeping with the countries in the zone, the Lusaka production unit the market and are ready to seize any development opportunities envi- was Halal-certified in 2017. sioned, especially around the pipeline project from Uganda. As ISO 9001 was one of our main objectives for the coming year, all of our processes have been reviewed to meet this ambitious challenge once the new production unit is set up. AMERICAS DIVISION Introduction 093 AMERICAS DIVISION

VICE PRESIDENT AMERICAS DIVISION Olivier LAURAC Inflight Catering Remote site Rail Retail

Despite a still sluggish the exploitation phase. All of the contracts were AMERICAS market, the economic context renewed, and numerous partnerships in specialised 03 Operating Performance Bolivia cleaning helped to increase the subsidiary’s turnover. ▶

has remained favourable; 7

Canada 1

∙ Chile the revenue of the Americas This year was the year of consolidation for Peru. Colombia Beyond the many managerial changes that occurred Costa Rica Division thus increased by 12 %. in the same year, the teams will still have leveraged Mexico The work undertaken last year on many new contracts such as those of Gloria or Panama costs has made it possible to sus- Backus, or renewed contracts like the one with the Peru Lindley company or the Hudbay mining base. The new United States of America tain the results and will have to next challenge will be to grow at the right price. Activity Report 2016 be continued in 2018 to improve While Costa Rica continued its grow, in San José with productivity and competitiveness. contracts such as Thomas Cook Airlines, Edelweiss and , in Liberia a new unit complying with all the latest hygiene standards was built. The teams In Mexico, the year was commercially very good as continue their development in Catering with Fujitsu, Newrest won the Thomas Cook Airlines, Condor, the British College of San José, Clorox or Alajuela Edelweiss, United Airlines and Hospital. contracts, requiring it to review its entire unit and rebuild our entire fleet in 4 months. The Cancún team In Canada, the Montreal production unit has retained now operates up to 40 flights a day, and has gained all of its customers after winning numerous tenders the satisfaction of its customers. and winning contracts with the & companies. The teams received the bronze In Bolivia, the Remote site activity was beginning to medal at the 2016 QSAI Excellence Awards Cere- recover, and the teams won two new major contracts, mony. Teams of Newrest Calgary won the contract as well as the renewal of the flagship mining contract with Edelweiss and Aeromexico, while the Toronto with Minera San Cristóbal, which will allow Newrest to teams expanded their customer base with the arrival continue this collaboration which began 9 years ago. of Ethiopian Airlines, Interjet & Saudia Airlines. 95,821 112.3 M€ 6.2 % The subsidiary in Chile, for its part, had a year marked Finally, on February 1st, 2017, the activities in Colombia Meals served Managed turnover of Group managed by a growth of 26 %. The Inflight teams rallied to start officially started, with a daily flight between Madrid and per day 2016∙17 turnover the contract with British Airways, Plus Ultra Líneas Bogota, operated by . The Colombian teams Aéreas and Jetsmart through its client Versilia Solu- have been carrying out the final loading of the aircraft tions. The other challenge for 2017 was the transi- for a few months now. tion from the ALMA Observatory project phase to

TURNOVER DISTRIBUTION Airplane delivery (Total managed turnover 2016∙17 · excluding Saudia Catering) for United Airlines at Cancún Airport (CUN) – Mexico.

◀ 4.3 % RETAIL

39.8 % 55.9 % INFLIGHT CATERING & REMOTE SITE 094 AMERICAS DIVISION Bolivia / Canada 095

BOLIVIA CANADA

COUNTRY MANAGER Yvon MARTINEZ COUNTRY MANAGER Gérard CAPELLE 03 Operating Performance

▶ 7 1

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Churrasco for the Community of San Vicente – Bolivia.

▶ ▲ + 12 % ▲ + 6 % Managed turnover increase Managed turnover increase

in Bolivia in Canada Activity Report 2016

Meals served The year 2016-17 was one of much Meals served The year 2016-17 saw the per day per day commercial development on Canada. Remote activity resumed 2,702 32,399 for Newrest in Bolivia. The majority of Newrest Canada development took place on the Toronto Contracts unit with arrivals from American Airlines, Saudia Airlines, Interjet, and Contracts Minera San Vicente, a 120 POB mine site, exemplifies perfectly the Turkish Airlines. The Calgary teams started the on-board service for Remote site activity. The figures speak for themselves: Newrest activi- 10 Edelweiss. 23 ties are carried out under extreme conditions, at an altitude of 4,700 m Employees Employees and with temperatures down to -20°C. On February 22nd, 2017, Newrest Montreal received the bronze medal at the 2016 QSAI Excellence Awards Ceremony in Athens. The cere- 27 hours of travel on a road with very impracticable sections is required 487 mony honoured the 9 finalists in on-board catering for food safety and 317 to reach the site, which implies an anticipation of unforeseen circum- quality around the world by awarding bronze, silver and gold awards to stances, backup and support solutions and established processes. Founded in 3 regions, as well as the Platinum Award to the global winner. Founded in Newrest in Bolivia renewed several certifications in the 2016-17 finan- 2009 The Newrest production unit in Montreal was also awarded by Qatar 2009 cial year: ISO 22000 for the production unit for the Inflight activity, Airways for its services in the America zone in 2016, and was awarded ISO 22000 for the Remote site activity (at the Minera San Cristóbal), CERTIFICATIONS the best caterer award for the North America/Latin America zone by CERTIFICATIONS ISO 18000, ISO 14000 and ISO 9001. Qatar Airways for 2016. ISO ISO ISO ISO ISO OHSAS 9001 22000 The teams also renewed their collaboration with Minera San Cristóbal, 9001 14001 22000 18001 All 3 Newrest units in Canada are ISO 9001-certified and the Calgary its main client, the Minera Manquiri, Starbucks and Yanbal. unit was ISO 22000-certified last September. The objectives in terms of certification will be to obtain ISO 22000 in Montreal and Toronto in the ▲ current 2017-18 year. Photo above: Newrest Montréal received the bronze medal at the 2016 QSAI Excellence Awards Ceremony in Athens, Greece.

NEWS NEWS In October 2016, the Newrest Servair production unit in Calgary started serving a new customer outside the Inflight sector: the Injanation Company. The latter used the On April 29th, 2017, the teams mobilised themselves very early in the morning, at a Newrest production unit in Calgary for cafeteria services (lunch box, sandwiches, fruit and temperature of -10 degrees and at an altitude of 4,500 metres, to start the activities veggie boxes, yoghurt parfaits) and for pizza deliveries during event evenings. This ‘fun & fit- on the Minera San Vicente. From the beginning of the activities, on May 1st, 2017, the teams ness’ entertainment company is based on the concept of Ninja Warrior (an American TV show) of Newrest Bolivia organised a churrasco for the Community of San Vicente. offering obstacle courses, training, trampolining and climbing walls for adults and children, as well as the organisation of birthday parties. 096 AMERICAS DIVISION Chile 097

CHILE NEWS

COUNTRY MANAGER Oriane MARRAUD DES GROTTES 03 Operating Performance

→  On August 1st, 2017, Newrest Chile began providing services for the new residence of ▶ 7 1 the ALMA Observatory, a high-level hotel building for astronomers and observatory ∙

ALMA Observatory staff. The service is provided by 90 employees of Newrest Chile. Newrest decided to integrate – San Pedro de innovation and technology into this building to highlight the one-check hotel system as well as Atacama, Chile the Newrest app to improve communication with its users, totems with food and nutrition infor- ▶ mation and online surveys to measure the satisfaction of our customers.

▲ + 26 % → On August 1st, 2017, Newrest Chile began industrial cleaning services for AES Gener in Managed turnover increase the Angamos plant and the Cochrane plant, located in the town of Mejillones, in the in Chile Activity Report 2016 Antofagasta region. Newrest Chile manages the cleaning and hygiene of the operating areas and production areas of the factories. These cleaning tasks are performed by 33 new Newrest employees. This award is in line with our client’s development and retention strategy, for which we Meals served In 2017, Newrest Chile initially strengthened its per day now provide catering services for approximately 650 people per day, cleaning services for general presence in northern Chile in the business seg- facilities, minimum maintenance and gardening. Now we will have 95 Newrest employees in the ment B&I and Cleaning and through the opening 8,452 operation. AES Gener is the second largest generation company in Chile in terms of installed capacity, with 5795 MW in operation in December 2016, including joint-ventures and subsidiaries Contracts of a 5th restaurant at Komatsu, of the restau- abroad. It is a company that leverages its electricity platforms and knowledge to provide energy rant Kaufmann Antofagasta with start of a plant 11 and infrastructure solutions in the markets it operates: Chile, Argentina and Colombia. maintenance contract with AES Gener, reinfor- Employees cing Newrest relationship with the AES Group. 516 The subsidiary renewed more than 50 % of its turnover, including ALMA Remote site contract and Komatsu and ENGIE B&I contracts. Founded in On the other hand, in the Inflight segment, Newrest Chile started serv- 2008 ing 3 new airlines at the Arturo Merino Benitez airport in the course of the year: British Airways on its new route to Heathrow, Plus Ultra on its CERTIFICATIONS new route to Madrid and JetSmart, the first low-cost airline operating ISO in Chile. 9001 Several projects were finalised during the 2016-17 financial year. At ALMA, the teams implemented digitisation of the organisa- tion and control of household and maintenance in the Residence, through a tablet system for each of the housekeeping agents and supervisors, allowing better control and instant and standardised reporting. A digester for organic items was installed at the San- tiago unit to limit waste and transport and this has consequently had a direct impact on the reduction of the carbon footprint. The ISO 9001 certification has been renewed for the Remote site, B&I Start of cleaning and Inflight businesses. services for the new residence of ALMA Observatory Today, 100 % of Newrest Chile sites are operational following the suc- – San Pedro de cessful migration of the new WinRest internal system, both in Catering, Atacama, Chile.

Remote site and Inflight. This tool is used for the management of plan- ◀ ning, purchasing and production. 098 AMERICAS DIVISION Colombia / Costa Rica 099

COLOMBIA COSTA RICA

COUNTRY MANAGER Julian ATEHORTUA COUNTRY MANAGER Bernard MARTINEZ 03 Operating Performance

▶ 7 1

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Inauguration of the new production unit in Bogota – Bogota, Colombia.

▶ ▲ + 21 % Managed turnover increase

in Costa Rica Activity Report 2016

The year 2016-17 was marked Meals served Meals served per day In 2016-17, Newrest in Costa Rica strongly per day by the construction of a production 1,562 balanced its portfolio of activities by obtaining 14,721 unit in Colombia and the start several contracts of Inflight and Catering. of the Inflight business. Contracts Contracts 2 On August 1st, 2017, the subsidiary opened a new production facility 105 This year, the Newrest unit in Bogota was inaugurated, allowing in Liberia, in the Guanacaste region. This unit is located less than 10 AirEuropa to start operating on February 1st with a daily flight between Employees minutes from the Daniel Oduber International Airport. This new con- Employees Bogota and Madrid. struction will increase services not only at the airport, but also for the 467 On September 1st, Newrest Colombia signed a contract for the provi- 33 local Catering market. sion of daily snacks to operational staff at the Geopak Station in Bogota, In the Inflight business, Air France and Edelweiss started operations Founded in Founded in located in the Fontibón free zone. Geopak is a multinational company in October 2016 and March 2017 respectively. The subsidiary also that manufactures flexible packaging for the export of polyethylene, 2016 obtained the KLM launch contract in October 2017. 2015 paper and fabric flowers. This contract allows the subsidiary to develop In addition to the B&I market, Newrest in Costa Rica has obtained two the B&I segment with a projection for growth with the same customer, contracts: the British College of San José and the Clorox company. CERTIFICATIONS since Geopak is building a production unit in the suburbs of Bogota, an industrial sector in the region. Finally, three contracts were concluded with three public hospitals, the ISO ISO Alajuela Hospital and the Hospital for Patients with Terminal Illness for 9001 14001 The Colombian subsidiary holds the certifications of Invima and Secre- patient service and the Children Hospital for service to its partners. taria de Salud, which are regulatory authorities for the food industry in ▲ Newrest Costa Rica objective in 2017-18 is to continue this balanced Colombia, and is engaged in the ISO 2000 certification process. Photo above: growth between its various activities Catering and cleaning services for the Clorox company – Costa Rica.

NEWS

NEWS Since September 18th, 2017, Newrest Costa Rica has been managing Clorox’s employee restaurant and Clorox office and production facility cleaning services. The Catering ser- vice is provided daily from morning to evening: breakfast, lunches, coffee for the afternoon and On February 1st, 2017, Newrest opened a new production unit in Bogota, Colombia and dinners for the 150 employees of the company. Weekly cleaning and gardening services are also started its services for Air Europa. The Group is expanding its presence in Latin America. provided by the Newrest Costa Rica teams. 100 AMERICAS DIVISION Mexico / Peru 101

MEXICO PERU

COUNTRY MANAGER Felicia GASPAR COUNTRY MANAGER Federico ALVAREZ 03 Operating Performance

▶ 7 1

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After several years of steady decline ▲ +112 % ▲ + 4 % in air traffic on Cancún, activity is resuming Managed turnover increase Managed turnover increase and teams of Newrest Mexico have not failed in Mexico in Peru Activity Report 2016 to join this new trend. Meals served Meals served This revival began with the winning of the contract with Thomas Cook per day With several changes in Peru management per day Airlines Scandinavia in November 2016, with 315 flights per year. 2,049 team, fundamental work has been initiated 33,936 In April 2017, the teams, through their client Condor, started the ser- on the quality-related and management Contracts Contracts vices on-board Edelweiss two weekly flights. procedures and the improvement In May, a new production unit was born with the aim of providing Inflight 11 of the response time to our customers. 49 services for the 40 daily flights of the airline company United Airlines. This building has been specially designed to carry out the 7,700 oper- Employees During the 2016-17 fiscal year, Newrest in Peru won several major con- Employees ations a year, and has been the subject of investments such as new tracts in Inflight and Catering. trucks, new machines, and the recruitment of new employees, to adapt 96 2,023 to our new work programme and thus improve our services to custom- In March, Newrest in Peru started a new contract with the corporate ers. Cancún is now the largest United Airlines base outside the United Founded in restaurant of the Teva laboratory in Lima, where the teams provide Founded in States. breakfast, lunch and dinner services for 250 employees. This labora- 1998 tory, which is one of the 10 largest pharmaceutical companies in the 2005 In June and July, the subsidiary also began managing new contracts world, is located on the same street as the restaurant for Atento (a call such as services for Southwest airline crew members through its Air CERTIFICATIONS centre managed by Newrest since last year). CERTIFICATIONS Culinaire client and, for Thomas Cook Airlines UK, container exchange ISO ISO and water supply. Newrest in Peru began serving Viva Air, the first low-cost operator oper- 9001 ating in Peru from May 9th. This is the first Buy-on-Board transaction 9001 ISO 9001 certification was renewed in the 2016-17 year with the new for the Newrest Group in Latin America. In line with the Group strat- 2015 version, that the subsidiary obtained on July 17th. egy of developing a balanced portfolio of activities, teams of Newrest Peru opened a Caffè Lindo Express at Jorge Chavez airport in Lima, for ▲ passengers. Photo above: Newrest starts its services for Viva Air, The ISO 9001 certification has been renewed for the Inflight business. first low-cost operator in Peru – Lima, Peru.

NEWS NEWS

Ony Ma 1st, 2017, Newrest teams in Cancún began serving United Airlines from Cancún, Mexico. After a very short mobilisation and rehabilitation of the Cancún unit, the Newrest Following torrential rains, mudslides and floods linked to the ‘El Niño’ phenomenon that hit Peru very teams in Cancún started implementing the new United Airlines contract. The airline operates hard, Newrest Peru joined the solidarity drive in the country to help local populations. more than 20 daily flights from Cancún. Newrest congratulates the Mexican teams on their From the Inflight production unit, Newrest teams have delivered nearly half a ton of food (rice, pasta, work, and those who came to support them to ensure the start of the contract. water, equipment) to help those most affected by this natural disaster which is affecting the entire coastal area of the country. ASIA & PACIFIC DIVISION Introduction 103 ASIA & PACIFIC DIVISION

VICE PRESIDENT ASIA & PACIFIC DIVISION Aurélie GUEGUEN RENE Inflight Catering Remote site Rail Retail

The dynamic of the zone worked with their partners and suppliers to guar- was due to the development antee a long-term future for the contract in a very 03 Operating Performance

difficult economic context. Finally, the Médipôle ▶

and the strengthening 7 1 Catering deal started in November 2016 and enabled ∙ of the bases, espacially Newrest in New Caledonia to demonstrate its ability ASIA & PACIFIC with Laos opening in July 2017. to build and also operate in a competitive way for its customer in a country which is still new for Newrest. Laos new In French Polynesia, in a very well-established eco- In July 2017, Newrest was pleased to open a sec- French Polynesia nomic environment, development opportunities ond Asian location, in Laos, and to start hotel ser- New Caledonia remained limited and Newrest turnover remained Philippines vices (catering, cleaning, laundry and park mainte- relatively stable over 2016-17. nance) for NTPC (Nam Theun 2 Power Company). Activity Report 2016 The subsidiary’s performance related to improvement This hydroelectric dam is the largest project of its in its productivity, thanks to the strict application of kind in South East Asia and is intended to supply action plans and restructuring defined for the year. the region, and more particularly Thailand, with A new contract EDT was launched at the start of the electricity. year and enabled Newrest to show its know-how Finally, Newrest SOS in the Philippines managed to through quick and controlled activation. maintain its activity despite the crisis in the oil sector For the second year, New Caledonia continued to and accelerate its diversification towards Catering strengthen its operations and its relationship with its services. main Remote site customer VALE, while the teams

18,236 63.182 M€ 3.5 % Meals served Managed turnover of Group managed per day 2016∙17 turnover

TURNOVER DISTRIBUTION (Total managed turnover 2016∙17 · excluding Saudia Catering)

85.2 % CATERING 11.6 % & REMOTE SITE INFLIGHT

3.2 % RETAIL Caledonian theme evening in VALE Remote Site – New Caledonia.

◀ 104 ASIA & PACIFIC DIVISION Laos / New Caledonia 105

LAOS NEW

COUNTRY MANAGER Jean REVILLON 03 Operating Performance

▶ 7 1

∙ CALEDONIA Welcome party COUNTRY MANAGER at the Nam Theun Sountou BOUSSO 2 Power Company Remote Site – Khammouane province, Laos. After a first extremely busy year, teams ▶ of Newrest Caledonia and Newrest Jacrégal ▲ + 11 % consolidated their operations. Managed turnover increase

in New Caledonia Activity Report 2016 Inn a economic context which is still delicate, the teams continued to work hand in hand with customer and supplier partners to put long-last- Meals served Meals served In 2016-17 Newrest started its activities per day ing and efficient economic models in place. per day with the NTPC contract in Laos. Neighbour 768 The catering, laundry, cleaning, maintenance and gardening services 5,430 of Thailand, Cambodia, Myanmar, Vietnam for Vale at the Goro Mine enable a training and expertise exchange and China, this country represents Contract platform between the teams which proves its worth every day. Contracts a crossroads in the peninsula. 1 The Catering activities continued to develop, in particular with the open- 23 ing of the cafeteria, newspaper kiosk and gift shop at the Médipôle. One of the youngest countries in the world (with an average age of 22), Employees This point of sale, which is essentially dedicated to patients’ visitors, Employees Laos has committed to a series of major work to speed up its develop- has been developed gradually since February 1st, 2017. 261 ment, such as roads and railways. 120 To enable the whole Caledonian community to take advantage of a long- Most investment comes from China, Vietnam and Thailand and applies Founded in term economic model with optimum service quality, Newrest purchased Founded in to tourism (hotels, catering, services), the mining sector (coal, zinc, cop- shares in Sodexo in the Restauration Française company and de facto per) and a few major projects such as the Nam Theun 2 (NTPC) hydroe- 2017 took over a new production unit. With 120 employees, Restauration 2015 lectric dam, for which EDF is one of the main partners. Française provides 18,000 meals per day in the schools of the Nouméa, Paita, Dumbéa and Mont-Dore districts. Our NTPC customer’s hydroelectric dam project is the largest in South East Asia. The site is relatively isolated, 7 hours away from the cap- From the start of the year, the Caledonian teams will be responsible for ital Vientiane. NTPS employees work as engineers, technicians and providing Catering services at the 3 clinics in Nouméa (Magnins, Baie administrators and for the development of the region’s populations. In des Citrons and Anse Vata). This transition and staff integration phase all there are 350 people across 3 sites: RNT main site (administration will enable the company to plan and organise the transfer in September and residences), RO site dedicated to sustainable development and the 2018 to the Nouville clinic which will group the 3 clinics together. Power House which since July 2017 have been benefiting from the range of services proposed by Newrest Laos 125-people team: catering, laun- dry, gardening, events at the different sites and even pizza delivery! Newrest Laos has introduced English classes for all its employees to NEWS improve in-house communication and communication with the cus- tomer. 88 % come from neighbouring villages (Khammouane Province) and 96 % of Newrest Laos employees are Lao. The subsidiary is currently Newrest Jacrégal opened in November 2016 the staff restaurant for the brand new studying the feasibility of using certain certified organic producers to Médipôle hospital in Nouméa. The New Caledonia teams designed the restaurant and support local activity. kitchen and also built them. The restaurant can serve up to 500 covers per day. A plate service is proposed. Guests can choose between several starters, several main courses including one international dish and several desserts. A salad bar, a dessert bar and a snack service with sandwiches, panini and salads are also available to hospital staff. Newrest Jacrégal was selected for the construction of the snack bar in the reception hall which opened on January 15th, 2017. 106 ASIA & PACIFIC DIVISION Philippines / French Polynesia 107 FRENCH PHILIPPINES POLYNESIA

COUNTRY MANAGER Aurélie GUEGUEN RENE COUNTRY MANAGER Arnaud PRADEL 03 Operating Performance

▶ 7 1

∙

Newrest SOS In 2016-17, Newrest Group continue cleaning services – Philippines. to progress in French Polynesia, with

▶ the stabilisation and confirmation of the previous year’s results. ▼ -16,4 % ▲ + 4 % Managed turnover decrease Managed turnover increase

in Philippines Polynesian teams realised a huge amount of work carried out on in French Polynesia Activity Report 2016 perceived quality, while playing its full role as a citizen in its local environment. Despite a contraction of activity in 2016-17, Employees 2017 activity generated stabilised results and strengthened bases: Meals served per day Newrest SOS was able to mobilize new → The introduction of a vital refrigerated extension at its Titioro logis- contracts. 91 tics warehouse, but also with the introduction of more detailed and 12,038 Founded in effective maintenance Contracts The year was a relatively fruitful one for the joint venture on a → The securing of its contracts and the opening of two new sites for commercial and operational level. The teams supported major oil drilling 2010 a new B&I customer - Electricité de Tahiti 38 projects with Otto Energy, Polyard, Total, Galoc Production, the French → The quality of its service and performance with major work carried Navy, Atwood, Rubicon and many more. CERTIFICATIONS out on its supplies and quality standards Employees → The quality of its human resources and management with the The range of services proposed by Newrest SOS remains incredibly ISO OHSAS launch of a major training plan targeting the full deployment of the 322 diverse: administrative work, obtaining oil authorisations, staff trans- 9001 18001 Polynesian strategy and the implementation of a solid and uniform port, explosives transport, safety and environmental assistance, office Founded in managerial culture rental, staff recruitment and supply, , ship supply, mainte- nance and cleaning and, of course, catering. The Polynesian subsidiary also carried out a great deal of work to 2006 strengthen its citizen image and its team pride in belonging to the com- In terms of quality and hygiene, Newrest SOS renewed all of its ISO 9001 pany.sn A a actor committed to its community, this year again Newrest and OSHAS 18001 certification and committed to a global training plan Polynesia carried out a host of awareness events for children on the to ensure all employees receive training in first aid, fatigue management issues surrounding a balanced diet. and fire-fighting. The teams also committed to an ‘Entreprise Active’ approach under the The joint venture also continued its commitment to lower the environ- auspices of the Ministry of Health, with a range of initiatives to encour- mental impact of its operations. age understanding and respect for good food rules and the benefits of To secure all journeys for employees and customers, Newrest SOS is playing sport. finalising the installation of a geolocation system for its entire fleet. For 2018, the Polynesian subsidiary’s ambition will be to continue to The work carried out this year should enable 2017-18 to be approached improve its results with better performance from purchasing in par- with a lot of ambition in commercial, operational and financial terms. ticular. The forecast arrival of new airlines from mainland France, China The main road map for the managerial change initiated for the new year and Canada would provide the opportunity to take a look at its industrial 2017-18 in coordination with all teams will be to restore the subsidiary’s organisation with these new perspectives in mind. economic performances of the previous years, develop the Newrest Group traditional activities and capitalise on the strength of our network to share Newrest SOS long-standing know-how in support services. NEWS

In September 2017, as part of a culinary innovation project, two Asian chefs, Chef Makoto Katano and Chef Kazuhiro Okawa, arrived in Papeete to train Newrest French Polyne- sia chefs in the new menu for Nui. Newrest is committed to its employees, its customers and its suppliers in essential areas: delicious, balanced meals, product and service quality and hygiene, respect for human rights and working conditions, respect for the environment and the fight against corruption. GROUP COMMITMENTS

04

Newrest Team ‒ Yura Remote site in Peru.

◀ the Swiss Lounge Meal cooked for for cooked Meal in Geneva (GVA) Geneva in – Switzerland. 110 ▶

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9001-certified countries 33

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111 Activity Report 2016 ∙ 17 ▶ 04 Group Commitments 112 NEWREST COMMITMENTS TO ITS CLIENTS AND CONSUMERS 113

MAROC ∙ HE ALTH CANADA AND NUTRITION AWARENESS SWITZERLAND ∙ SUPER FOOD On February 22nd, 2017, teams of Newrest Montreal 04 Group Commitments

PROMOTION Newrest in Morocco is carrying out nutrition (Canada) received the bronze medal at the 2016 ▶ FRANCE 17 and health awareness campaigns for customers. QSAI Excellence Awards Ceremony in Athens. This On July 1st, 2017, Newrest Switzerland launched Each year, Newrest also organises health protec- ceremony rewarded the 6 Inflight catering finalists 100 % a campaign to promote super foods in the Geneva tion events during no-smoking days or during world for food safety and quality around the world. of Newrest Restauration meals sector restaurants. Each day, the guests at the are created by nutritionists anti-diabetes day. restaurants managed by Newrest Switzerland are In Montreal, Newrest also received the prize for the made aware of the super food promotion campaign. best caterer for the North America/Latin America SULTANATE OF OMAN ∙ ANNUAL CAMEROON ∙ DIE T (3) A super food is highlighted every day, through zone from Qatar Airways for 2016. AND NUTRITION AWARENESS ‘HEALTHY LIVING’ CAMPAIGN various recipes. Posters detail the history, ways

This year, the ‘Healthy Living’ campaign was based to eat, harvesting seasons, nutritional qualities Activity Report ∙ 2016 For the last two years, special diet and nutrition GREECE around the following themes: ‘Staying in good and ecological impacts related to each super food signs have been in place in the Remote sites health’, ‘Hydration’, ‘Choose your sport’; ‘Balanced crop. Among the super foods presented by teams of On May 28th, 2017, Newrest Greece renewed managed by teams of Newrest Cameroon. diet day’. This campaign is renewed each year by the Newrest Switzerland are sweet potatoes, avocados, ISO 14001:2015 certification in all production units in For a year now, a qualified nutritionist has been going Newrest Wacasco teams for its employees, with dif- kale and aubergines. the country: Athens, Chania, Corfu, Heraklion, Kos, to the sites to chair mini-conferences on the basics ferent themes and events at the sites. Rhodes and Thessaloniki. The ISO 14001:2015 stand- of proper daily nutrition and to carry out nutritional ard specifies the requirements relative to an environ- monitoring for customers who ask for it. These mental management system which may be used by interventions produce personalised explanations CERTIFICATIONS a body to improve its environmental performance. which are applied immediately in the dining rooms. AND AWARDS This international standard is intended to be used Newrest Group applies very by bodies who want to manage their environmental CHILE ∙ AWARENESS CAMPAIGNS responsibilities systematically, contributing to the strict hygiene and quality rules environmental pillar of sustainable development. In Chile, the Newrest teams have put several nutri- tion awareness operations in place at the sites they imposed by the Catering sector. operate: Healthy living campaign, Healthy Eating and Sport, Learning about balanced eating and in rea- sonable quantities, Daily food waste campaign and statistics. ISO QHSE CERTIFICATIONS AT GROUP LEVEL CONGO The Newrest Congo teams carry out regular diet 24 9 15 4 countries countries countries talks at each Total site. are ISO 9001:2008 are ISO 9001:2015 are ISO 22000:2005 certified certified certified 3 COSTA RICA 1 9 country countries In Costa Rica, regular nutrition awareness has been is HACCP CODEX are OHSAS 18001:2007 set up for the Newrest teams who work in schools ALIMENTARIUS certified certified and hospitals. PERU ∙ A TEAM OF NUTRITIONISTS FOR A BALANCED DIET QATAR(4) MADAGASCAR ∙ AWARENESS Newrest Peru has a team of nutritionists who develop AGAINST BAD DIET menus with chefs and also work to healthy eating Newrest Gulf was honoured to take part in the Newrestn i Madagascar has introduced an organised information and awareness programmes. celebration of the ‘8.5 million hours worked with- program in collaboration with International SOS and out an accident for 5 years’ for QAFAC in Qatar. Ambatovy on preventing illness caused by bad diet. GABON ∙ SUPER FOODS During this celebration, Qatar Fuel Additives Com- This annual program is based on simple, visual media pany (QAFAC) organised a mobile tour, during which which can be seen all year round (flyers, information Teams of Newrest in Gabon, in collaboration with Newrest Gulf ran a stand presenting the Quality, panels, display on TV screens). Total, have set up a campaign entitled ‘super foods’. Health and Safety standards linked to ISO 22000 certification, integrated into all its operations. 114 NEWREST COMMITMENTS TO ITS CLIENTS AND CONSUMERS 115

ANGOLA(5) SPAIN ∙ MEDAL FOR SOCIAL meet each passenger’s food preferences (gluten- for 3 customers: Ambatovy, Outremer Telecom and COMMITMENT free, vegetarian, etc.). the American School of Antananarivo. In particular, In April 2017, Newrest Angola received ‘Reference guests can access menus, events, satisfaction sur- 04 Group Commitments

company for catering and related services for the Newrestn i Spain received a medal for its social ▶ ∙ Winrest veys and, at the American School of Antananarivo, 17 offshore industry in Angola’ certification from the commitment to the Club Jouvent in Palma, Majorca. Previously known as ‘Unirest’, this application which online orders. CAE (Centro de Apoyo Empresarial), the single cer- The Islands’ political representatives, including the is intended for Catering and Remote sites enables tification body created by the Angola and Sonangol President of the Government, the Mayor of Palma Ӏ Sultanate of Oman: at Bank Muscat, since 2016 teams to create detailed menus according to each Chamber of Commerce and Industry. CAE (Centro de and the President of the IMAS (Instituto Mallorquín customers have been able to pre-order dishes and customer’s specific requirements, create recipe Apoyo Empresarial) certification is the only approval de Ayudas Sociales) attended the ceremony. drinks, preview the buffet menu for the month and sheets with the details of the ingredients necessary which authorises companies to take part in calls for find out about the daily offers and promotions at the and to find out the nutritional impact of each dish. tender in the oil and gas sector. Zad restaurant. Since it was commissioned in 2012, it has enabled CUSTOMER Ӏ Morocco: parents of students can pay their cater-

food stocks to be optimised considerably. Winrest Activity Report ∙ 2016 ing fees for the term via the Newrest application. SATISFACTION is used in 65 % of our countries which have Catering and/or Remote site activities and should be deployed Ӏ New Caledonia: guests at the restaurant at the FRANCE ∙ RAIL – SAB in 80 % of countries by next year. Several countries Koutio Médipôle consult menus, themed meals and have integrated digital into the development of their respond to satisfaction surveys through the Newrest By continuing to develop the ‘click & collect’ prin- activities. application. ciple, Newrest Wagons-Lits is innovating its service Ӏ The Newrest teams in Peru have set up the approach to ensure optimum customer satisfaction. Newrest Application in 4 Catering sites, along with a In addition, by innovating each quarter with the including guest satisfaction monitoring system. renewal of the product ranges available on-board, 635 50 Ӏ Tunisia: the Newrest application is available for the Newrest Wagons-Lits has managed to raise cus- people trained references following customers: Shell, Hell, École Française, tomer satisfaction on value for money by 20 points Sanofi. 5 since 2013. FRANCE ∙ FACILIT'RAIL – TWO AWARDS(6) 21 countries have deployed the Newrest COSTA RICA GABON Application to facilitate exchanges with guests, During the 3rd edition of the ‘Lauriers de la including: In Costa Rica, the Newrest teams have set up Newrest Gabon has negotiated an additional bonus Prévention’, the ‘Service aux Entreprises pour la point of sale management applications to improve with Perenco based on our customer’s monthly sat- Ӏ Algeria: the teams have deployed the Newrest Santé au Travail’ (Service to Businesses for Health productivity. isfaction, which is paid in full to our teams on site. application in the school catering segment, in par- and Safety - SEST) awarded Facilit'rail 1st prizen i ticular at the Hydra Primary School in Algiers. the Muscoskeletal Disorder (MSD) category (TMS). FRANCE ∙ FACILIT'RAIL(7) Facilit'rail achieved 3rd place in the IRCG Rail MEXICO Ӏ Gabon: the Newrest application enables guests at Catering Europe Innovation Awards. the Centre des Métiers (SEEG) to consult the menus The t teams a Facilit'rail, which manages Rail cater- Despite the growth in their activities, the teams of online. ing logistics, are putting in place innovative stock Newrest Mexico continue to respond quickly to their management solutions to increase productivity and FRANCE ∙ NEWREST WAGONS-LITS customers’ requirements, monitoring incidents to Ӏ Madagascar: the Newrest application is deployed reduce reaction times and waste. ensure permanent improvement in their know-how. On August 21st, Newrest Wagons-Lits obtained ISO 14001:2015 certification relative to environmen- tal management systems for the Paris administrative activities and the definition of its on-board offer. OPERATIONAL The ISO 14001:2015 standard specifies the require- OPTIMISATION ments relative to an environmental management system which may be used by a body to improve its AND DIGITISATION environmental performance. ∙ Winflight

This application enables menus to be developed for each airline and is used to print out the corresponding recipe sheets, update requirements according to flight occupancy rates, manage food 6 stocks and costs and propose adapted menus to 7 116 117

NEWREST COMMITMENTS TO ITS EMPLOYEES 04 Group Commitments

▶

17

Activity Report ∙ 2016

8

FRANCE ∙ WAGONS-LITS (8) SWITZERLAND When they connect to the TGV PRO application or The satisfaction questionnaires for airline compa- log into LEBARTGV.SNCF.COM, Newrest Wagons-Lits nies and Catering customers are produced online. customers can take advantage of a user-friendly The teams also use the comments left on TripAdvi- online ordering tool which enables them to have their sor and ‘La Fourchette’ to improve their services at Newrest 45,2 % Wagons-Lits orders delivered to their seat or to skip the queue. ‘The Tramp’, the restaurant at the Chaplin Museum. seminar of Group employees at the INSEP Passengers can reserve their meals and collect their ‒ Paris, France. are between 25 and 45 years old order at a set time and only pay on delivery! CHILE ∙ ‘1CHECK’ APPLICATION ◀ The ‘1check’ application at the ALMA Observatory MOROCCO ∙ CONTRATEK SETUP site in Chile provides the teams with a real-time The Newrest teams in Morocco have chosen to set view of how housekeeping is progressing at the site. up Contratek, a project to digitise our contracts and The objective of this tool is to increase productivity Newrest pays very close attention to human resources all the data on the life of an establishment. and inspection speed and so improve customer sat- to enable it to provide its customers with a quality service. isfaction. Each housekeeper has a mobile enabling REUNION ISLAND ∙ HAPPY OR NOT them to communicate better with their supervisor Optimum employee management and the development and speed up the logistics organisation in the field. of each person’s talents are the corner stone of its strategy. On Reunion Island, the Newrest teams have put smi- Thanks to ‘1check’, the teams, no longer use any The Group considers respect for working conditions ley boxes in place at airport points of sale to collect paper in the hotel service and have an exact history customer satisfaction. of all the incidents which may occur over the past as a fundamental principle and is committed to encouraging day, week or even month. The customer also has a the teams’ motivation and continuous staff training. version of the application, which makes relationships more transparent. 118 NEWREST COMMITMENTS TO ITS EMPLOYEES 119

MADAGASCAR MADAGASCAR ∙ HE ALTH FIGHTING EQUAL AND SAFETY FOR EMPLOYEES WORKPLACE BULLYING Newrest has a partnership with the INTH and Vatel (2) 04 Group Commitments

OPPORTUNITIES AT AMBATOVY

hotel schools for employee recruitment. As part of its commitment to the well-being and ▶

17 Newrest is committed development of its employees, in 2014 Newrest Group published a procedure to prevent sexual har- to respecting and treating MEXICO assment, bullying and gender discrimination (QP- all of its employees in the same An agreement has been assigned with Cancún HS-19) on its internal ‘Share’ platform, on the infor- way. In its recruitment policy Technology University (UT) to offer internships within mation panels and with staff representative bodies. the Newrest production unit. Two students were 2 We encourage the teams to keep publishing it regularly it pays close attention to taken on permanently after their internships. the experience and dynamism Newrestn i Madagascar is celebrating its 4th con- to remind everyone of the Group moral values which

secutive year without an accident requiring time off must guide the behaviour of each person at work. Activity Report ∙ 2016 of candidates, while giving FRENCH POLYNESIA(1) work at its Ambatovy customer’s Remote sites. Since 2012, Newrest in Madagascar has been managing each individual an equal chance. On March 16th, Newrest French Polynesia was one catering (6,500 meals served per day), accommo- of the forty five companies who attended the 11th dation and support services for this customer. This Student-Business Forum at the University of French AUSTRIA success was celebrated at the Ambatovy Christmas Polynesia, in partnership with the city of Papeete. Teampsf o Newrest Austria are working with an party, which was attended by over 4,000 people. We define two main types The company was there to present its know-how and organisation called ‘Lebenshilfe’ which helps people Health and safety for Newrest employees are a pri- of harassment at work: advise students on their career plans. Two themed with learning difficulties into work by preparing pack- ority and all staff took part in this celebration, which workshops were run by human resource profession- ages in our Catering department for night trains. rewarded their day to day commitment. als, one dedicated to recruitment interviews and the Ӏ Bullying, repeated statements or behaviour in- tended to or which deteriorate working conditions second to creating a company. ∙ EMPLOYEE CANADA GROUP in such as way as likely to harm the rights and OF THE MONTH dignity of a person, alter their physical or mental Teams of Newrest Canada in Montreal are work- In many entities, certain employees are given titles health or compromise their professional future. ing with disabled people in the store dispatch RESPEC T such as ‘employee of the month’ and ‘employee We distinguish 4 types of workplace bullying ac- department. FOR WORKING of the year’. This is the case in countries such as cording to the hierarchical status of the people AND SAFETY South Africa, Chile, Mexico, Algeria, Croatia, Ghana, who commit it: the person may be a line manager, CHILE Madagascar, New Caledonia, Uganda, Qatar, Tunisia a colleague, a subordinate or someone from out- CONDITIONS and Zambia. These titles are intended to recognise side the organisation. Partnership with the Descubreme and Anadime and value employees who stand out through their associations to facilitate the integration of people The Group is committed Ӏ Sexual harassment is imposing on a person in commitment, performance, attitude and skills and with learning difficulties. a repeated way statements or behaviour with a to respecting Employment law encourage a healthy working environment, while sexual connotation which either harm their dignity to the letter and to providing respecting working and safety conditions, consistent due to their degrading or humiliating nature or cre- its employees with a comfortable, with the Group DNA. ate an intimidating, hostile of offensive situation healthy and safe workplace. for the person. EMPLOYEE Sexual harassment includes using any form of se- rious pressure, which need not be repeated, with CHILE WELL-BEING the real or apparent aim to obtain a sexual act, In Chile, all employees are asked to fill in a survey on Newrest pays close attention whether sought on behalf of the person commit- psycho-social risks at work. ting the offence or in favour of a third party. to the health and well-being UGANDA ∙ RESPECT FOR SOCIAL of its employees. The Group does For more information on this subject, do not REGULATIONS everything it can so that they hesitate to contact your unit and/or human resource manager. On October 12th, 2016, Newrest UIS was awarded have the best access possible the prize of ‘Best employer in Entebbe’. This prize to medical care, especially was awarded to Newrest UIS by the NSSF (National in developing countries. 1 Social Security Fund). It rewards respect for social regulations by companies in Entebbe district. 120 NEWREST COMMITMENTS TO ITS EMPLOYEES 121

GROUP ∙ PHOTO COMPETITION(4) SPAIN From September 18th to October 13th, 2017, all In Spain, employees are asked to respond to an 04 Group Commitments

employees had the opportunity to take part in a annual survey on their working environment. ▶

17 competition based on the theme of ‘I’am a Newrest employee’. The concept was to capture or highlight their job or their colleagues to share an unusual or UGANDA crucial moment in their day at Newrest. Over half In Uganda, Newrest carries out annual surveys with of the countries took part and sent 400 photos. the employees on their satisfaction at work by organ- The main winners of this edition were Liberia, the ising meetings to encourage discussion. Sultanate of Oman, Peru, Nigeria and Newrest Wagons-Lits in France.

3 NIGERIA Activity Report ∙ 2016 Each n year i Nigeria the Human Resource depart- 22 400 ment asks teams to answer anonymous surveys to AUSTRIA COLOMBIA COUNTRIES PHOTOS measure each person’s level of commitment, how took part were sent In Austria, employees take part in a ‘Sales competi- The country’s results are shared with all employees they perceive their salary and benefits and the per- tion’ where they can win various prizes, such as gift during monthly meetings where the Country Director formance evaluation system. vouchers, if they receive a recommendation from a pays public tribute to employees who have done customer. excellent work. EMPLOYEE GROUP ∙ CHRISTMA S TRAINING AND NEW YEAR HOLIDAYS CROATIA After each season, it is customary for Newrest The Christmas and New Year holidays provided the ANGOLA Croatia to invite all employees to a gala dinner with opportunity for several Group entities to offer their local specialities, dancing and music. In 2017, Newrest Angola signed a partnership with a employees some fun and entertainment. So, in the cookery school to improve its teams’ skills. Caribbean, the teams prepare a Christmas and Newrest Croatia has been supporting one of our col- New Year meal. In Cameroon, employees have a leagues (35 years of age and father of 2 children), (5) meal accompanied by an evening’s entertainment who unfortunately is suffering from a 4th degree CONGO and gifts for the children. In Belgium, employees melanoma. This person has to go to Zagreb regularly New partnership between Newrest Congo and l’EST have a Christmas Dinner and receive chocolates. for numerous medical examinations and to undergo Littoral for teams to receive QHSE and logistics In Madagascar, the teams celebrated the new year treatment. Now only is Newrest Croatia covering all training. at all our sites. In the Netherlands, all employees his travel, but it has also collected money to give him 4 receive a Christmas gift. In Peru, a Christmas tree some peace of mind while he fights this illness. and gift-giving are organised for employees’ children. (3) NIGERIA SULTANATE OF OMAN Newrest Wacasco recently assigned the ‘2016 In Nigeria, several rewards and actions were put in EMPLOYEE annual QHSE Certificates’ to 6 of its teams on sites. place for employees: annual performance evaluation All of Newrest Wacasco 105 sites in Oman were SATISFACTION reward, exceptional staff reward, honesty rewards closely monitored during 2016 and the winners were and Culture and diversity day. selected based on their performance in terms of CHILE food safety, HACCP processes, safety at work and 5 CAMEROON environmental indicators. Management went to all In o Chile, t site administrators are sent regular sat- In Cameroon, each year the whole team meets up the selected sites to hand over the awards and cel- isfaction surveys to improve employee satisfaction on several occasions, especially for May 1st, with ebrate the event with the employees and customer and subsequently the satisfaction of their customers. BOLIVIA an outing to town, a full meal and a party. Special representatives on site. As part of the external training provided to employees, objective bonuses for camp heads and managers. COLOMBIA the Newrest Bolivia teams at Minera San Cristóbal On Remote site, 50 % of the bonuses given to staff In Colombia, employee satisfaction is measured by received gastronomy lessons. on site are paid for by customers. Special bonuses individual and group interviews. A global satisfaction for contract wins have also been put in place. survey is planned for the coming year. 122 NEWREST COMMITMENTS TO ITS EMPLOYEES 123

GROUP ∙ GRADUATE PROGRAM 8 This commitment demonstrates the sporting spirit of SPORT Newrest teams and their desire for solidarity and for Launchedn i 2015, the Newrest Graduate Program

individual effort. 04 Group Commitments AS A DRIVING FORCER

enrolls every year young graduates or begginners ▶

17 through Group Countries. FOR EMPLOYEES SWITZERLAND The company offers a one year training on its oper- ationnal activities in order to make them evolve to Sport events set the pace During the Corporate Games at Annecy-le-Vieux on management jobs. for employees across the Group July 1st and 2nd, the Newrest Switzerland staff foot- ball team reached the second round. About 50 Graduates had participated to this pro- entities over the year. gram and Newrest doubled this training budget AUSTRIA (9) since 2017. PORTUGAL(6) FRENCH POLYNESIA In Austria, around ten of our employees took part in Activity Report ∙ 2016 At the end of this program, more than 90% of On Saturday, September 9th, Newrest French For the first year, on October 16th, 2016, Newrest the ‘Vienna Business Run’. those young graduates are hired on a permanent Polynesia took part in the 2nd Inter-Active Business Portugal decided to take part in and join forces with contract on all the operationnal activities in Inflight, Tournament organised by the Department of Health. the Corrida do Aeroporto, a major event in the life of Catering, Remote site, Retail and Rail sector. CHILE The day’s program included: vaa’a (dugout canoe), Lisbon airport. Organised by the ANA airports ath- indoor rowing machines, basketball, football, Its now existing in the following countries: Sultanate letic club, this 10 km run is a competition which is In Chile, the employees took part in the ALMA volleyball, fitness, aquathlon, archery, orienteering of Oman, Chile, Ghana, France, Madagascar, certified 3 stars by the ‘European Athletics’ organ- Observatory’s Runs. and fruit carrying. For the event, the local Newrest Greece, Spain, Angola, Qatar, South Africa, Canada, isation. A team of 8 Newrest Portugal employees teams provided 700 meals for lunch and 70 Morocco, New-Caledonia, Peru and Gabon. took part to defend Newrest colours. Newrest Portu- LAOS employees took part in the activities. gal provided the runners’ kit as a sponsor. Basketball matches are organised once a week by GROUP ∙ SEMINARS BOLIVIA(7) the teams of Newrest in Laos during the Newrest All PERU Star Games. The annual QHSE department seminar was held in On June 11th, 2017, Newrest Peru employees met The Bolivian teams took part in an inter-mine football Toulouse between September 19th and 21st. The for the first in-house ‘futbolito’ championship. The tournament. (8) objective of this seminar was to harmonise our prac- SULTANATE OF OMAN & QATAR employees from different head office restaurants tices across all of the Group different countries and Newrest in Bolivia organised a wallyball champi- made up teams which faced off against each other As o they d each year, several members of the objectives. Quality, Health, Food safety and respect onship (volleyball on a squash court) at its central in a relaxed atmosphere throughout the day, against Newrest Wacasco (Oman) and Newrest Gulf (Qatar) for the Environment are at the heart of the Newrest offices to strengthen cohesion between the teams. a background of sporting and fun values. This event teams took part in the Muscat 10km, 21km and Group concerns. This year’s seminar enabled QHSE was organised by the Human Resource teams and Marathon organised on January 27th, 2017. A total managers from nearly 40 countries to discuss and was a huge success with employees. of 34 Newrest Wacasco and Newrest Gulf sub- share their experiences and the work they carried 6 sidiary employees finished their races brilliantly. out to maintain a continuous improvement dynamic. Several themes were discussed, including nutrition in sensitive groups, management of non-conform- 9 ities and customer complaints, professional risk assessment, the introduction of a Food Defence plan or the participation of QHSE in deployment of the Winrest tool. The annual Finance department seminar was held in Toulouse on March 27th and 28th, 2017. The objective of this seminar was to bring the countries’ 7 finance managers together to remind them of and explain the golden rules and review the past year, highlighting areas for improvement. The objectives for the following year were defined at the end of the seminar.

controls by Newrest Quality product 124 Gulf teams Gulf –Qatar ▶

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NEWREST COMMITMENTS TO ITS SOCIAL ENVIRONMENT

Support for the ‘Entendre GABON ∙ COLLABORATION

le Monde’ 04 Group Commitments

LOC AL PURCHA SING

association WITH A LOCAL PRODUCER ▶ during a mission 17 – Madagascar. & COLLABORATION For their supplies in Libreville and Gamba, the ▶ WITH COOPERATIVES Newrest teams in Gabon are now working with a local producer, which enables them to guarantee In order to support local products, their customers fresh, quality products. Newrest has developed MOROCCO ∙ STRENGTHENED partnerships around the world PARTNERSHIPS WITH LOCAL with local agricultural COOPERATIVES AND FARMERS Activity Report ∙ 2016 cooperatives and manufacturers. In Morocco, the Newrest teams are supplied by local groups for bakery products, red and white meat and Products purchased from cooperatives may account fruits and vegetables. for up to 13 % of the purchasing amount, such as in Morocco over the last 2 years. Most products pur- Newrest Morocco also promotes sustainable trade chased from cooperatives are fresh products: fruit via the COPAG cooperative (development assistance and vegetables, dairy products and eggs. for remote populations, encouragement to improve populations’ living standards, quality promotion, sup- port to producers). CONGO-BRAZZAVILLE EGGS PURCHASED FROM A LOCAL PRODUCER(1) NEW-CALEDONIA In Congo-Brazzaville, Newrest's egg supplier, Agri- TWO NEW LOCAL AGREEMENTS deck Congo, is a local actor who produces its eggs Newrestn i New Caledonia is working on two pro- outside cages. This partnership enables costs to be jects with the communities in Grand Sud: a bakery reduced and helps develop local sourcing. and a fishmonger’s which will enable the teams to provide local bread and fish to customers via short circuits. An exclusive agreement has been in place CROATIA ∙ COMMITMENT since 2015 to supply tomatoes and lettuce via the TO LOCAL COMMUNITIES communities around the Goro site. In collaboration with one of their suppliers, Nino Commerce, teams of Newrest in Croatia are concen- SULTANATE OF OMAN trating on supporting the local community and local DIRECT PROVISION FROM FRUIT small businesses and family farms by purchasing AND VEGETABLE SUPPLIERS 19.5 % most lettuce, green vegetables and fresh herbs pro- of new recruits in 2016-17 duced exclusively by these small producers. Newrest Wacasco has started to receive provisions come from the local population directly from fruit and vegetable suppliers based in Barka. The teams support them with their logistics and organisation to ensure that they can keep up with demand while respecting standards.

Newrest is committed to the social environment in all the countries SWITZERLAND∙ REGIONAL SUPPLY where the Group has a presence. Our commitment to the principles In Switzerland, the Newrest teams are supplied by the Genève Région - Terre Avenir (GRTA) network, in the Universal Declaration on Human Rights has led us which enables them to identify farmed products to support actions carried out by NGOs in countries where from the Geneva region. we are present or to put actions in place ourselves. 1 128 NEWREST COMMITMENTS TO ITS SOCIAL ENVIRONMENT 129

TUNISIA ∙ LOCAL, SHORT CONGO ∙ SERVICES DURING BELGIUM CIRCUIT SUPPLIERS THE INTER-DISTRICT FOOTBALL On May 7th, teams of Newrest Servair in Belgium

TOURNAMENT LAUNCHED BY TOTAL 04 Group Commitments

All Newrest Tunisia fruit and vegetable suppliers are took part in the ‘Race for The Cure’, in Namur. ▶

17 local and operate in short circuits. They have been Newrest Congo sponsored and provided Catering The Newrest running team was made up of members selected specifically for each region. services during the inter-district football Tournament of the Brussels and Charleroi units, accompanied by launched by Total in October 2016. The teams com- members of their families (22 participants in total). mitted to the future tournament. CAMEROON ∙ PROMOTION ‘Race for The Cure’ is a run & walk to support the OF LOCAL PRODUCTION fight against Breast cancer. It is organised each year SPAIN ∙ MEDAL FOR SOCIAL by the Think-Pink association in Antwerp, Namur Newrest Cameroon purchases 100 % of its products COMMITMENT & Brussels. Around 3,500 people took part in the locally. event, which was a huge success! In February 2017, Newrest in Spain received a medal Activity Report ∙ 2016 for its social commitment to the Club Jouvent in 2 NEWREST WAGONS-LITS Palma, Majorca. CROATIA ∙ SPONSORSHIP FRANCE ∙ LOCAL ICE CREAM OF A TENNIS PLAYER As part of its partnership with Mercotte, Newrest NETHERLANDS MOROCCO ∙ SUPPORT Teams of Newrest Croatia in Dubrovnik are spon- Wagons-Lits has selected ice creams and sorbets FOR ASSOCIATIONS Newrest Netherlands donates its unused stock to soring a young tennis player (11 years old). Newrest from a SCOPE in Carcassonne which uses as many the Dutch Food Bank. supports this young talent by paying for her monthly local raw ingredients as possible (e.g.: Gruissan salt, Teamsf o Newrest Morocco are supporting the training expenses. Thanks to this support, Petra has fruit from the South of France, etc.). Noujoum association, which provides accommodation MADAGASCAR(2) already won a few local tournaments and is slowly for mothers accompanying children with cancer working her way up the regional ladder. On June 18th, 2017, teams of Newrest Madagascar at Casablanca hospital, as well as at the Centre teams took part in the 3rd Trail d’Ibity over the 12 Hospitalier Noor, a hospital for patients with a physical and 30 km course and provided meals for the 850 INVOLVEMENT IN disability and who need physiotherapy. The subsidiary NEWREST WAGONS-LITS FRANCE participants. The mission of the association which (3) is also a member of the Initiative association to RUN IN LYON LOCAL COMMUNITIES is in charge of this event is to develop Spirulina pro- finance projects in poor districts of Casablanca. Newrest Wagons-Lits France took part in ‘Run in duction and distribution programmes in ‘Maisons de Everywhere Newrest Group Lyon’, the emblematic race in Lyon (France). On this la Nutrition’. has a presence, it is involved occasion, the team was running on behalf of the NEW-CALEDONIA ‘Je soutiens Marin’ association. €5 was donated to in the lives of local Communities In New Caledonia, Newrest has developed a partner- FRENCH POLYNESIA the association for each kilometre run. and surrounding villages. ship with the Chamber of Commerce and Industry In French Polynesia, the teams take part in sport days for short training programmes and a 2-year training to combat cardiovascular disease, the Inter-com- GROUP ∙ RECRUITMENT period. pany tournament organised by the ‘Direction de la FROM LOCAL POPULATIONS The teams also sponsor the Yate football club, in the Santé à la Ligue contre le Cancer’ and help finance Newrest Group recruits its staff near its operating Grand Sud community. the sale of T-Shirts for the Octobre Rose operation. sites and puts training and co-working opportunities in place to improve Communities’ day to day lives. GABON SOCIAL Newrestn i Gabon is involved in the ‘Les Cocotiers’ COLOMBIA ∙ AGREEMENT RESPONSIBILITY WITH THE UNIVERSIDAD professional training centre (in Port Gentil) where the team regularly hosts interns who are coming Newrest Group is committed EXTERNADO DE COLOMBIA to the end of their training (bakery-pastry-making, Newrest Colombia has signed an agreement with the cooking, catering). to social actions which are close Universidad Externado de Colombia to implement its to its heart in the countries CSR programme. PERU where it has a presence. For recruitment, teams of Newrest Peru work in col- laboration with recruitment agencies at the different ANGOLA ∙ SUPPORT FOR towns and villages in Hudbay, and have given pro- THE SOYO PETRO FUTBOL CLUB 3 fessional training to the neighbouring communities. Newrest Angola supports the ‘Soyo Petro Futbol Club’ by providing the team with a full set of strips. 130 NEWREST COMMITMENTS TO ITS SOCIAL ENVIRONMENT 131

GABON ∙ PARTNERSHIP WITH CAMEROON ∙ SUPPORT Centre OFPPT across Morocco, Casablanca SAINTE-TÉRÈSE D’AVILA PARISH FOR THE RUGBY ASSOCIATION International University and support the ‘Association pour le Développement Humain’. 04 Group Commitments

Teams of Newrest Gabon have a partnership with Teams of Newrest Cameroon support the rugby ▶

Newrest Morocco supports the ‘École de Football Sainte-Thérèse d’AVILA Parish (donations of food and association in Doula which collects funds to help 17 Rahal’, in Casablanca, Morocco. Chaired by small bedding supplies) and the ‘La Voix des Oubliés’ street children in Douala. Abdelouahed Rahal ESSOULAMI, the school is association which helps prisoners who are held in 4 sponsored by the Manzeh Diafa association for provisional detention whose legal holding periods (5) CANADA social and sporting actions. Many children from have expired (donations of small bedding supplies). MOROCCO On November 28th, 2016, teams of Newrest in the school live in the working-class districts of Toronto organised for the second time a full day of Casablanca. The school offers them a welcome and MADAGASCAR ∙ PARTNERSHIP On Sunday May 7th, 2017, Newrest Morocco, in part- WITH THE ‘ENTENDRE activities and surprises for sick and underprivileged education through sport. The school brings together nership with the Rahal group, sponsored the ‘Rahal children declared in the Ronald McDonald founda- 300 children and encourages as many of them as LE MONDE’ ASSOCIATION Activity Report ∙ 2016 Memorial 10 Km International 2017’ in Casablanca. tion’s registry. The highlight of the day was a 45-min- possible the opportunity to play football. The ‘Entendre Le Monde’ association, in partnership 5,000 people took part in this race. ute flight over the city of Toronto to look for Santa with Newrest in Ambatovy, undertook a mission to Claus. Like in Toronto, on December 2nd the teams SULTANATE OF OMAN Madagascar from January 16th to 20th, 2017. Newrest MEXICO of Newrest Servair in Calgary took part in the Santa Madagascar, which manages Catering and the camp Newrest Mexico employees made a major donation Claus flight operated by Air. Teams of Newrest Wacasco cover the education of at Ambatovy, provided logistical, financial and human to the victims of the earthquake which hit Mexico on 40 students at ‘Waljat College’. support to this mission. Doctor Bertrand Gardini, the September 7th and 19th, 2017. These donations took CHILE ∙ SUPPORT FOR A SCHOOL President of the ‘Entendre le Monde’ association, the form of products such as rice, beans, oil, biscuits, FOR THE CHRISTMAS HOLIDAYS went to the Be hospital and the Semato school in toothpaste, tuna, a first aid kit and cardboard boxes. Tamatave with two other doctors. Their objectives On December 15th, 2016, in collaboration with were: to train the medical teams, detect any hearing United Airlines, Newrest in Chile took part in problems (mainly in children), operate on certain dis- the noble cause ‘Sponsor a child at Christmas’. eases, improve medical coverage and supply equip- This operation is targeted at vulnerable children in ment. Thanks to detailed preparation of the mission, SOCIAL ACTIONS the Comunidad Campo Alegre de Pudahuel, in Chile. the major commitment by teams of ENT, the provi- FOR CHILDREN 5 sion of equipment and operating theatres, the media SPAIN ∙ PARTNERSHIP coverage and the support from Newrest, around fif- For several years now, WITH UNIVERSITIES teen patients were operated on. Since their return to Newrest Group has made Teamsf o Newrest in Spain have a partnership with France the members of the mission have continued a commitment to reduce several universities: Universidad Autónoma de to support the doctors in Tamatave via the Internet Madrid, Alcala de Henares, Complutense, Alicante, to monitor patients and analyse complicated cases. its budget for press inserts Valencia, Basque Culinary Center, Barcelona, La and paid-for advertising Laguna. Since 2013, Newrest Spain has been SULTANATE OF OMAN and to dedicate the savings made working with ‘Plátano de Canarias’, governed by the Canaries’ banana producers’ association, which Newrest Wacasco sponsors the football, basketball to social actions, in particular have reached an agreement with the Canary Islands’ and cricket clubs in which employees play. for children. regional government to provide free bananas for the summer food program. This campaign enables TUNISIA 6 ANGOLA ∙ SUPPORT children from underprivileged families to continue to Teams of Newret Tunisia are the partners of UST FOR UNDERPRIVILEGED CHILDREN receive at least one healthy and nutritious meal per (Union Sportive de Tatasine) and the football club in day when the canteens at public schools are closed this town which borders the south of Tunisia. Newrest Angola donates its used computers to the over the summer holidays. This year, Newrest Spain Dom Bosco orphanage to enable students to get the provided around 20,000 meals for this program in PERU(4) benefit of them. the Canaries. Following the torrential rain, mudslides and flood- BOLIVIA ∙ SPONSORSHIP MOROCCO ∙ SUPPORT ing caused by the ‘El Niño’ phenomenon which hit FOR SCHOOLS(6) Peru hard, teams of Newrest delivered nearly half a FOR CULTURAL EVENTS tonne of foodstuffs (rice, pasta, water, equipment) to Teams of Newrest Bolivia regularly sponsor cultural Teams of Newrest Morocco are partners of several help the people worst affected by this natural disas- events and provide breakfast to schools in local establishment ‘École Mohammedia de Tourisme’. ter which struck the country’s entire coastal area. communities. 132 133 NEWREST COMMITMENTS TO THE PLANET

GROUP ∙ ISO 140 01 Lettuce plants at a partner CERTIFICATION POLICY

producer’s 04 Group Commitments

of ‘La Ferme In 2014, the Group launched a major ISO 14001 ▶ Coralys’ 17 – Roanne, certification campaign for its units. 1 France. ISO 14001 certification is based on the principle of ▶ continuous environmental performance improvement (1) by controlling the impact of the company’s activities SWITZERLAND ∙ LABELS on the environment. As part of the certification, Newrest Switzerland is delighted to have obtained the 8 countries are currently certified according to Swiss ‘Fourchette Verte’ on the site of the Chamber the ISO 14001 standard: Austria, Bolivia, Greece, of compensation CdC in Geneva. ‘Fourchette Verte’

Switzerland, Cyprus, Tunisia, Costa Rica and Newrest is a health label which is awarded to restaurants Activity Report ∙ 2016 Wagons-Lits France. which propose a balanced dish of the day and respect the criteria of the Swiss food pyramid. GROUP ∙ #SAVEFOOD The Swiss teams want to certify all their ‘Catering HACKATHON IN PARTNERSHIP sites’ according to GRTA specifications. Genève WITH TBS Région Terre Avenir is a guarantee mark which was created in 2004 by the State of Geneva and high- From n 6pm o Friday June 30th, to 6pm on Saturday lights local production. This label assures the cus- July 1st, in partnership with the 2017 class CPA – tomer that a predefined quantity of the raw materials Toulouse Business School, 36 participants worked used to produce their meal comes from production their socks off in a fun and positive atmosphere located in the canton of Geneva. to innovate around the theme of: ‘Combating food waste in Catering thanks to digital’. In the end, the Waste Busters won thanks to their concept of an CROATIA ∙ ORGANIC WASTE application which cleverly combines personalisation COMPOSTING and ‘rangification’ to stop guests feeling guilty and Newrest in Dubrovnik is innovating with the intro- to get them to make an active contribution to waste duction and implementation of organic waste com- reduction. posting. The local company was the first in the Group network and the first in Croatia to install a fully-auto- MOROCCO ∙ ENVIRONMENTAL matic organic waste composter. Thanks to this tech- 8 ACTIONS nology, we are able to reduce up to 85 % the volume and waste of kitchen waste, such as fruit and vegeta- countries In Morocco, the teams have put a range of environ- ble peel and off-cuts within 24 hours. ISO 14001-certified mental actions in place, notably to manage waste, preserve water and optimise energy consumption. CHILE ∙ REC YCLING AND ORGANIC MATERIAL NEW CALEDONIA ∙ SUSTAINABLE (2) FISHING DIGESTER Newrestn i Chile is already carrying out a process All Newrest fish suppliers in New Caledonia carry to recycle or reuse oil at 100 %, paper at 50 % and Newrest is aware of just how important sustainable development out certified sustainable fishing. Sustainable fishing cardboard at 100 %. An organic material digester has is a method which seeks to promote environmen- is and guarantees that essential environmental values are respected. been installed at the ALMA observatory site. This is tally-friendly fishing by limiting the volumes of fish Using local, seasonal products, processing and reducing waste a sort of artificial stomach which acts on all organic caught to protect species and by prohibiting certain material thanks to enzymes and bacteria. This action and the ‘Zero Paper’ policy are all behaviours which demonstrate techniques which harm the ecosystem. converts the waste into clean water which may be the Group commitment to the environment. used in particular for watering in the Atacama desert where water is extremely rare. The digester also 134 NEWREST COMMITMENTS TO THE PLANET 135

SAVINGS GENERATED BY NEWREST HEAD OFFICE

enables waste volume and bad smells to be reduced. HEAD OFFICE Since December 2016, this system has also been WASTE COLLECTION,

installed in the Newrest unit in Chile. SORTING AND RECYCLING 04 Group Commitments

▶

17 Since 2012, all paper documents printed at head COFFEE COFFEE INK LIGHT PAPER ARCHIVES BATTERIES office have been using non-toxic, 100 % biodegrad- CUPS GRINDS CARTRIDGES BULBS able inks. The paper used is 70 % recycled and 100 % recyclable. Using this type of paper to print out this 154.0 kg of CO2 27.9 kg of CO2 62.6 kg of CO2 0.1 kg of CO2 0.1 kg of CO2 0.1 kg of CO2 0.0 kg of CO2 activity report would save around 396 kg of CO2. Our printer is aware of their environmental responsi- 11,326 L of water 2,050 L of water 297 L of water 13 L of oil bilities and their company is ‘imprim’vert’ certified: 566 L of oil 102 L of oil 86 L of oil they do not use any toxic products, monitor their 849 kg of woods 154 kg of woods 494 kWh energy consumption and limit, sort and convert 5,663 kWh 1,025 kWh Activity Report ∙ 2016 waste, especially for paper volumes... Since 2016, in collaboration with ‘Easytri’, a Toulouse- based eco company which offers administrations, DID YOU KNOW? authorities and companies innovative solutions to (from Easytri) manage their business waste (paper, cartridges, batteries, cups, cans, etc.), the 70 members of staff 2 at head office have been made aware of the need to recycle their waste. 1 person consumes

Which is the equivalent 80 kg of one tree and a half. NEWREST HEAD OFFICE CARBON ANALYSIS of paper per year at work

EACH OF US CONSUMES 150 LITRES OF WATER PER DAY.

Co2 consumed Co2 consumed Co2 consumed Quantity destroyed with Easytri without Easytri thanks to Easytri

Paper 566.29 kg 49.83 kg 203.86 kg 154.03 kg 100 kWh 1 kg is 1 day’s consumption of organic waste provides Archives 102.50 kg 9.02 kg 36.90 kg 27.88 kg for 1 average household. on average 0.15 kWh of electricity

Coffee cups 32.96 kg 33.62 kg 96.24 kg 62.62 kg only 35 batteries Coffee grinds 11.56 kg 3.95 kg 4.16 kg 0.21 kg 115 batteries are recycled... are thrown away Batteries 4.72 kg 1.60 kg 1.70 kg 0.09 kg each minute 80 end up in France in a dump! Cartridges 3.16 kg 1.07 kg 1.14 kg 0.06 kg

Light bulbs 0.40 kg 0.14 kg 0.14 kg 0.01 kg IT TAKES 10 LITRES OF 1 TON OF GLASS RECYCLED OIL TO MANUFACTURE FROM NEON TUBES MEANS TOTALS 721.59 kg 99.24 kg 344.15 kg 244.91 kg 1,200 CUPS 500 KG OF CO2 SAVED VISIT OUR WEBSITE The 2016 ∙ 17 Activity Report is available on our website: www.newrest.eu

PHOTO CREDITS

Frédéric Maligne for Newrest, Newrest Algeria, Newrest French West Indies, Newrest Bolivia, Newrest Cameroon, Newrest Canada, Newrest Switzerland, Newrest Chile, Newrest Cyprus, Hans Cortes for Newrest Colombia, Newrest Congo, Newrest Costa Rica, dnata Newrest, Newrest France, Newrest Ghana, Newrest Guinea-Conakry, Newrest Gulf, Newrest Laos, Newrest Liberia, Newrest Madagascar, Newrest Morocco, Newrest Mexico, Newrest New Caledonia, Palacio Fabrice for Newrest UIS, Newrest Netherlands, Newrest Peru, Newrest French Polynesia, Newrest Portugal, Newrest in Reunion Island, Newrest Saudia Airlines Catering, Pierre-Emmanuel Rastoin for Newrest Facilit'rail France, Newrest Servair in Belgium, Newrest SOS, Newrest Wacasco, Rohan Gantam for Newrest Wacasco, Harald Eisenberger for Newrest Wagons-Lits in Austria, Newrest Wagons-Lits in France, Newrest Zambia, Jean-Paul Bounine for Fotolia, Run in Lyon, ’Entendre le Monde’ Association

Photographs of Newrest / Brioche Pasquier boat: Jean-Marie Liot.

Cover: Meal served in Swiss Lounges at Geneva Airport. Photographer: Frédéric Maligne.

Creation: Newrest

This edition is 70 % recycled and 100 % recyclable. Priniting has been made on a PEFC certified paper with vegetal inks. EXECUTIVE MANAGEMENT OFFICE 61, boulevard Lazare Carnot 31000 Toulouse ‒ France Phone: +33 (0)5 62 89 39 88

COMMUNICATION FABIEN REVOL Communication, Offer Marketing & Digital Director 61, boulevard Lazare Carnot 31000 Toulouse ‒ France

Phone: +33 (0)5 62 89 87 12

INVESTORS RELATIONS MATTHIEU JEANDEL Finances & Administration Vice President 61, boulevard Lazare Carnot 31000 Toulouse ‒ France Phone: +33 (0)5 62 89 39 78