Activity Report 2014 ∙ 15 Activity Report 2014 ∙ 15

Home , Buy on board, Gambia Bird, Operation Entebbe

ACTIVITY REPORT 2014 ∙ 15 ACTIVITY REPORT 2014 ∙ 15

With origins in Group Catair in 1996, and founded by its Co-CEO’s Olivier Sadran ▲ “Newrest ‒ Catering and Jonathan Stent-Torriani in Toulouse (France), Newrest is today a global leader unlimited” artwork by Marc Giraud ‒ in multi-sector catering. With 2014/15 revenues under management of almost 1.5 Billion Newrest Morocco, created for the 10th Anniversary Euros and more than 28,000 employees worldwide, Newrest is present in 50 countries. of Newrest and inspired by Pierre Javelle and Akiko Ida. Newrest is the only major catering company active in all catering and related hospitality segments including airline catering, rail catering, contract catering, concession retail, buy-on-board, Remote site and support services. 002 003 SUMMARY

Newrest/Matmut ▼ ▼ ▼ ▼ sailing boat skipped by Fabrice Amedeo 01 GROUP 02 GROUP 03 OPERATING 04 GROUP and Éric Péron PRESENTATION ACTIVITIES PERFORMANCE COMMITMENTS ▼

P.06 P.22 P.44 P.102

NEWREST IS... P.008 INFLIGHT P.024 KEY EVENTS P.046 NEWREST'S COMMITMENTS… HISTORY P.010 RAIL P.028 EUROPE DIVISION P.048 TO ITS CLIENTS AND CONSUMERS P.104 GROUP STRUCTURE P.012 REMOTE SITE P.032 NORTH AFRICA DIVISION P.062 TO ITS EMPLOYEES P.110 GLOBAL NETWORK P.014 CATERING P.036 SOUTHERN AFRICA DIVISION P.072 TO ITS PARTNERS P.116 KEY FIGURES P.016 RETAIL P.040 MIDDLE-EAST, ASIA TO ITS SOCIAL SHAREHOLDER & OCEANIA DIVISION P.084 ENVIRONMENT P.118 STRUCTURE P.017 AMERICA DIVISION P.092 TO THE PLANET P.123 EXECUTIVE BOARD P.018

ORGANIZATION CHART P.020 004 005 INTRODUCTION Introduction

▶ Airplane 15 15

loading for global oil & commodity market, the Group pro - local environment, to contribute to the social eco- ∙ Emirates – Athens airport gressed again in the remote site sector with the nomic development both in our business processes (ATH), Greece new operations of Saipem TAD-1 rig operations in and in terms of culture, respect and humanity. We ▶ Congo and the launch of our major operation in New will continue to invest in growth markets, while Caledonia on behalf of Vale at their Deep South focusing on our fundamentals in more mature mar- nickel-cobalt plant. In terms of airline lounges and kets. We need to innovate with new business models lounge management, the Group has almost doubled and services, but also focus on our core strengths in

the number of lounges it manages for airline custom- catering going forward. We will certainly increase our Activity Report 2014 ers to 44 in 2015. Finally we have restructured our focus on mature industrial catering markets, where contract with the SNCF in France, a key contract in we believe our simple low cost, high service quality our rail sector, for a win-win with the client in order model will appeal to customers and consumers alike. to improve innovation, efficiency, productivity, relia- We will strive to continue to improve, to stay lean but bility and customer service while extending our rela- to accelerate our execution, and to drive ourselves tionship until 2020. to be better every day. We are well aware that our customers determine our success; we will endeav- We have simplified our central structures in order to our to increase quality while offering highly com - be more efficient, reduce our overheads, and stream- petitive costs and services. Newrest also intends 954.9 M€ 1,495.0 M€ ▲ + 12.9% line our decision-making processes. We reduced the to actively embrace the digital age: we have already Consolidated Sales under management Consolidated operating number of zones in Africa to two from three as our established a competence centre focussed only on sales 2014∙15 2014∙15 profit 2014∙15 local management structures have become more digital technology in our headquarters in order to mature and capable. We have centralised a single take advantage of a digital industry that has created Marketing & Sales structure with a focus on our key a knowledge-based society surrounded by a high- B-to-B structures of Inflight, Rail, Remote Site, and tech global economy, which influences how manu- Catering in order to harmonize our offering, central- facturing throughput and the service sector operate ise our tool kits, and speed up customer response. 2014/15 was a challenging year in all aspects for Newrest Group. in an efficient and convenient way. The information We have invested hundreds of thousands of hours technology industry allows individuals to explore Despite a number of international headwinds the group managed in training and skills upgrade for our managers and their personalized needs, therefore simplifying the to produce an excellent overall result. employees worldwide, in order to support internal procedure of making decisions for transactions and promotion, being well aware that our people are our significantly lowering costs for both producers and most valuable resource. We instituted and enhanced Global consolidated sales grew by 8.5%, while con- invested significant efforts in operational execution, buyers; we intend to take advantage of this digital share purchase program in order to help more than solidated operating profit was improved by 12.9% cost reductions and productivity improvements, technology in order to get closer to our customers 100 of our key managers acquire shares, or increase over prior year. The year was particular in that it was supply chain aggregation and simplification, global and consumers and smarter and more efficient in their shareholding, in our company, reflecting our dedicated to consolidating dimensional changes commercial offering, and a high focus on quality and our processes. Finally we need to learn and adapt absolute belief in the value of employee ownership in our key sectors, while at the same time taking service in order to solidify a reliable long-term busi- in ever changing markets in order to build a better, of the company in order to develop leaders and advantage of our healthy financial situation in order ness capable of withstanding external shocks, irre- more resilient company, while retaining our “family” attract talent. Strong, stable ownership and our for- to accelerate purposeful organic growth of our port- spective of sector. company values and ethics. folio of companies as well as targeted acquisitions to midable independence, allows us to concentrate on Key highlights during the year were the finalisation enhance our network in various sectors. a long-term view for a durable business; and we are 2014/15 was an arduous but successful year. We of the construction of new catering units in Toronto convinced this model is a major differentiating factor expect major challenges in the coming year and have The spectre of terrorism, aggravated by the conflicts and Santiago de Chile, four new catering units in the over our major competitors in all our key business geared up our teams for the tasks ahead of us. We in Syria and the Ukraine has pressured the European United Kingdom, new units in Brussels and Charleroi sectors and brings key value to our customers. would like to thank our customers for their trust and tourist industry, while the growing issue of the ref- in Belgium, completion of our brand new unit at the loyalty, our staff for their hard work and dedication, We are currently in the second year of our 3-year ugee crisis in Europe is placing enormous pressure airport in Accra, and finally a new unit in Casablanca, and our multiple stakeholders for their confidence strategic plan and have already achieved all the key on governments and populations in general in terms Morocco. Further we have invested in our Central and cooperation. of security, social costs, and political extremism. and South American growth strategy with the acqui- objectives set in Cape Town in 2013/14; we are Faced in addition with a complicated environment sition of Casa Philips in Costa Rica and the launch- already in the process of developing our new 3-year due to the general European debt crisis, Greek polit- ing of operations in Colombia. In the retail sector, plan which we expect to roll out in January 2016. We ical and economic situation, Russian monetary (and four new points of sales were opened in Casablanca, will review and try to overcome our weaknesses, tourism) decline and oil price effect, and the global including Paul and Illy franchises, and six new Sky further reduce unnecessary costs, and focus inces- decline of oil & gas and commodity prices, the Group Sales outlets in Saudi Arabia. Despite a challenging santly on cost-effective purchasing and logistics. Where possible we wish to be part of the fabric of the Olivier Sadran Jonathan Stent-Torriani 006 007 GROUP PRESENTATION

A320 airplane loading ‒ Athens airport (ATH), Greece

◀ 008 009 NEWREST IS... 01 Group01 Presentation

▶ 15 15

50 ∙ COUNTRIES Activity Report 2014

5 954.9 M€ 1,495.0 M€ € ACTIVITY Consolidated Sales under management SECTORS sales 2014∙15 2014∙15

1,000,000 28,000 MEALS SERVED EMPLOYEES PER DAY 010 011 HISTORY 01 Group01 Presentation

1996 2005 2015 ▶ 15 15

∙

Joint venture dnata

Newrest in South Africa Activity Report 2014 Acquisition of and Newrest Gulf in Qatar, th Compagnie des Kuwait, Bahrain and UEA Newrest celebrates its 10 Anniversary wagons-lits Award of SNCF train Acquisition of Casa Acquisition of Airshop contract in France CREATION CREATION Phillips in Costa Rica OF CATAIR OF NEWREST Starting of operations by Olivier Sadran in New Caledonia 2010 2013

2001 2006 2008 2012 2014

Joint venture with Saudia Joint venture with SOS Acquisition of Atasa Merger of Catair with Opening of the inflight Catering in Saudi Arabia, in the Philippines in Morocco Eurest Inflight (Compass catering unit at Paris and Wacasco in Oman and Red Med in Algeria Acquisition of 100% of inflight catering division) Charles de Gaulle Acquisition of LSG Sky IPO Saudia Airlines First Catering in Ghana, Chefs in Spain Catering Zambia and RSA

14 COUNTRIES 28 COUNTRIES 46 COUNTRIES 49 COUNTRIES

2 ACTIVITY SECTORS 4 ACTIVITY SECTORS 5 ACTIVITY SECTORS 5 ACTIVITY SECTORS

8,000 EMPLOYEES 12,100 EMPLOYEES 23,000 EMPLOYEES 28,000 EMPLOYEES 012 013 GROUP STRUCTURE

TURNOVER BY BUSINESS ACTIVITY DISTRIBUTION (Managed ∙ excluding Saudia Catering) (Total number of served meals in 2014/15) 01 Group01 Presentation

▶ 15 15

18.6% ∙ CATERING 15.2% 44.1% REMOTE SITE 12.9% INFLIGHT 59.3% REMOTE SITE 13.1% INFLIGHT CATERING 5.6% RAIL 24.4% Activity Report 2014 RAIL 3.2% 3.6% RETAIL RETAIL

INFLIGHT RAIL REMOTE SITE CATERING RETAIL

30 COUNTRIES 4 COUNTRIES 24 COUNTRIES 26 COUNTRIES 14 COUNTRIES

429.5 M€ 236.9 M€ 147.4 M€ 127.5 M€ 31.4 M€ * Managed excluding Turnover* Turnover* Turnover* Turnover* Turnover* Saudia Catering

ACTIVITIES ACTIVITIES ACTIVITIES ACTIVITIES ACTIVITIES • Catering • Catering • Camp construction Catering in: • Proprietary brands • VIP Catering • Hotel services & management • Companies • International franchises • Buy on board • Logistics • Hotel services • Administration • Local franchises • Duty Free on bord • Services to • Catering • Education • Bars, shops and • Lounges passengers (B to C) • Leisure • Health system restaurants in airports, • Integrated mangagement • Counsel & technical • Facility management • Facility management at highway service services assistance (B to B) ◀ stations, on board ships • Logistics and at bus terminals Lunch service at Mejillones’ petrol extraction ▼ ▼ ▼ ▼ ▼ camp – Chile SUBSIDARIES SUBSIDARY SUBSIDARY SUBSIDARY SUBSIDARY • Newrest Inflight Newrest Wagons-Lits Newrest Remote site Newrest Catering Newrest Retail • Airshop Solutions • Airshop 014 015

GLOBAL NETWORK TURNOVER BY DIVISION (Managed)

39.9% EUROPE 01 Group01 Presentation

▶ 15 15

EUROPE ∙ Austria Belgium Croatia Cyprus France French West Indies MIDDLE-EAST, 8.2% Greece AMERICA ASIA & OCEANIA Activity Report 2014 The Netherlands Portugal Bahrain Kuwait 7.8% Reunion Island NORTH AFRICA new Spain New Caledonia Switzerland Oman United Kingdom Philippines 5.6% Qatar SOUTHERN AFRICA Saudi Arabia United Arab Emirates

38.5% MIDDLE-EAST, ASIA & OCEANIA

GROUP’S TURNOVER EVOLUTION BY DIVISION (Managed turnover between 2013/ 14 and 2014/ 15)

EUROPE AMERICA NORTH AFRICA SOUTHERN MIDDLE-EAST, AFRICA ASIA & OCEANIA

▲ +6.1% 600 M€ AMERICA ▲ +17.2% Bolivia Brazil Canada AFRICA 400 M€ Chile NORTH AFRICA SOUTHERN AFRICA Costa Rica new Algeria Angola French Polynesia Egypt Cameroon Mexico Ghana Congo-Brazzaville Panama Guinea-Conakry Gabon 200 M€ Peru Liberia Madagascar ▲ +9.5% ▲ +4.0% Libya Mozambique ▲ +8.0% Morocco South Africa Niger Tanzania new Nigeria Uganda 0 M€ Tunisia Zambia 2014/15: 596.2 M€ 2014/15: 121.9 M€ 2014/15: 117.2 M€ 2014/15: 83.6 M€ 2014/15: 576.2 M€ 2013/14: 561.9 M€ 2013/14: 111.3 M€ 2013/14: 112.8 M€ 2013/14: 77.4 M€ 2013/14: 491.8 M€ 016 017 KEY FIGURES

GROUP’S TURNOVER EVOLUTION GROUP’S FIVE MAJOR COUNTRIES TURNOVERS (in million euros) (% of Group’s total managed turnover 2014/ 15 ∙ excluding Saudia Catering) 01 Group01 Presentation

▶ 15 15

1,600 M€ ∙

FRANCE 1,400 M€ MOROCCO

1,495.0 35.9% 1,200 M€ 348.8 M€ 6.7 % 65.6 M€ 1,318.5 1,000 M€ SPAIN GREECE 4.1% Activity Report 2014 800 M€ 987.3 11.7% 954.9 1,085.0 114.1 M€ 40.1 M€ 893.9 880.3

600 M€ OTHER COUNTRIES PERU 716.0 662.0 638.6 618.2 4.1% 400 M€ 595.1 37.5% 569.5 364.1 M€ 39.5 M€ 432.1

200 M€ 384.6 372.6 307.1 282.1 261.0 241.5

0 M€ 196.0 2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15

■ Consolidated turnover ¦ ■ Managed turnover (including Saudia Catering) SHAREHOLDERS STRUCTURE

A solid economic development of a company requires remaining shares held by trusted private investors. SAUDIA CATERING’S TURNOVER EVOLUTION a solid shareholder structure. Newrest Group’s cap- The company is therefore in control of its strategic (Not consolidated, minority shareholding under Newrest management) ital is majority-owned by its management – Newrest choices – and shall continue to choose long-term is held at 90.2% by over 250 managers – with the sustainable development over short-term gains.

597 M$ 600 M$ 555 M$ 542 M$ 9.8 % FINANCIAL 446 M$ INVESTORS: %

400 M$ % 383 M$ % 67

313 M$ 69 284 M$ % 5.4 % 272 M$ 69 236 M NAXICAP PARTNERS $ %

69 %

200 M$ % 72 2.9 % 90.2 % % ARDIAN (EX. AXA PE) 75 77 MANAGEMENT 80 84 1.5 % 0 M$ BNP PARIBAS DVP 2007 2008 2009 2010 2011 2012 2013 2014 2015

■ Airline Catering ¦ ■ Other activities 018 019 EXECUTIVE BOARD

▶ 1OLIVIER SADRAN 2JONATHAN STENT-TORRIANI CHIEF EXECUTIVE OFFICER CHIEF EXECUTIVE OFFICER 01 Group01 Presentation

Olivier Sadran is the founder of Catair in France in Previously CEO of Compass Group Southern Europe, ▶ 1996 and was principally responsible for the devel- and partner of Olivier Sadran in a number of ven- 15 15

opment of the company under the name of Eurest tures, he brings his strategic and senior manage- ∙ Inflight Services. French entrepreneur, he is the ment experience acquired over numerous years in principal shareholder of several French companies the airline catering, industrial catering and hotel in different sectors. services industries to the Group. Activity Report 2014 1 2

3Emmanuelle 4Olivier 5Benoît VIGNON 6Monika BOCCARDO PUIG MAURICETTE MAJOR PROJECTS TRAWINSKA & AUDIT DIRECTOR VICE PRESIDENT VICE PRESIDENT GENERAL SECRETARY EUROPE DIVISION FRANCE Benoît graduated from Business Graduate of International Busi - School and joined Newrest in Graduate of Essec in 1991, Emma- Olivier has worked for the Group ness Law, Monika joined Newrest 2012 after gaining several years nuelle initially worked for Arthur in several positions for over a in 2006 as Legal Counsel. After of experience working with E&Y in Andersen and Ernst & Young. decade, amongst which Coun - assisting the presidents during Paris. He brought his expertise in Recruited in 2000, she was in try Manager (France, Tunisia), several years, she was promoted process structuring to the Group, charge of Group Finance, Coun - head of North Africa Division and in 2012 to Corporate Secretary. first occupying the post of Inter- try Manager (France) and Internal Vice President Africa. Finally, he Monika is responsible for legal nal Auditor before being named Audit. Emmanuelle has opera - was promoted to Vice President Group’s activities and is based in Director for Major Projects & tional responsibility for Europe France. Olivier is based in Tou - Toulouse, France. Division and is based in Toulouse, louse, France. Audits in 2015. Benoît is based in France. Toulouse, France. 3 4 5 6

7 Pierre BRUGÈRE 8 Pascal REGIMBAUD 9Jessica HAYES 10 Matthieu JEANDEL VICE PRESIDENT VICE PRESIDENT COMMERCIAL DIRECTOR VICE PRESIDENT FINANCES SALES & MARKETING REMOTE SITE INFLIGHT & RAIL & ADMINISTRATION After many years of experience Pascal Regimbaud was in charge After having graduated from Inter- Matthieu held various financial in airlines (United Airlines, Air of operations and later of the national Management and gath - roles first with Thalès, then with France, UTA), airline catering and commercial department for Uni- ered years of experience in the Deloitte & Touche Corporate concession contract companies versal Sodexo, before being in hotel industry working for Marri - Finance. He joined Compass (LSG, Elior), Pierre joined Newrest charge of the commercial division ots Hotels, Jessica joined Newrest Group in 2003, based in Dubai in 2007. Previously VP of Europe, of CIS. He joined Newrest in 2008 – formerly Catair – in 2002. She with responsibility for finance in Pierre has now the commercial in order to develop the Remote held several financial and com - the Middle East and Africa. Join - responsibility for all activity sec - site Division, bringing new commercial positions before being ing Newrest in 2006, Matthieu is tors. He is based in Toulouse, petence and know-how. Pascal is promoted to Commercial Director today in charge of Finance and France. based in Toulouse, France. for inflight and rail in 2015. Jessica Administration. He is based in is based in Toulouse, France. Toulouse, France. 7 8 9 10

11 Olivier LAURAC 12 Fabien REVOL 13 Olivier SUAREZ 14 Marc STARKÉ VICE PRESIDENT COO MIDDLE-EAST COO NORTH AFRICA COO SOUTHERN AFRICA AMERICA DIVISION DIVISION, ASIA & OCEANIA DIVISION DIVISION Graduate of Science Speciali - Fabien is graduated in economics Olivier works for the Group since Holding a MBA in Hospitality zation Finance, Olivier worked & marketing with a masterin inter- 1998. Graduated in International Business, Marc has developed in several countries around the national business. His specializa- Public Law, he hold several posi- his skills working in Asia, the world. He was recruited in 2008, tion in Asian cultures brought him tions as Commercial and Coun - Middle-East and Africa. He joined and held positions as Country to Asia before joining Newrest try Manager (France, Spain). Newrest Group in 2013 as Coun- Manager in Oman, Angola and in 2010 as Operations Director. Today, Olivier is Country Manager try Manager Angola. Marc is now COO in South Africa Division. Today, Fabien is Country Man - Morocco and in charge of North- COO of Southern Africa Division. Olivier is now Vice President in ager Qatar and COO Middle-East ern Africa Division. He is based in He is based in Johannesburg, charge of America Division. He is (excluding Saudi Arabia). He is Casablanca, Morocco. South Africa. based in Santiago de Chile, Chile. based in Doha, Qatar. 11 12 13 14 020 Henri FISZER 021 PARTNER ORGANIZATION CHART + Patrick TIMBART COUNSEL TO THE CEOS

JONATHAN

OLIVIER SADRAN Group01 Presentation

STENT-TORRIANI ▶ CO-CEO CEO s 15 15 CO-CEO ∙ Activity Report 2014 EUROPE NORTH SOUTHERN AMERICA & MIDDLE-EAST, Emmanuelle AFRICA AFRICA FRENCH POLYNESIA ASIA & OCEANIA BOCCARDO PUIG Olivier SUAREZ Marc STARKÉ Olivier LAURAC Fabien REVOL VICE PRESIDENT COO COO VICE PRESIDENT COO

MIDDLE-EAST Bernard MARTINEZ (Benelux) / Bruno HERICHÉ / Louis MALIKITÉ Yvon MARTINEZ MIDDLE-EAST Wajdy ALGHABBAN J. VAN DE PORT (Amsterdam) / Arezki AMIR · Remote site CAMEROON BOLIVIA CEO OF SAUDIA CATERING F. THEVENON (Brussels) ALGERIA Nicolas PAULY Abraham BALIMA Frédéric HILLION Olivier BENELUX OMAN Martial VERINE · Olivier SUAREZ / CONGO-BRAZZAVILLE CANADA Catering & Remote site MAURICETTE Frédéric GATTEAU / Marc GIRAUD Fabien REVOL Erik DELFOUR Oriane SAUDIA ARABIA VICE PRESIDENT Louis SHENOUDA · Duty Free MOROCCO QATAR GABON MARRAUD DES GROTTES FRANCE SPAIN & PORTUGAL Jaap ROEST · Inflight & CPU Nicolas LETELLIER CHILE Thomas MATTHEY SAUDIA ARABIA Pierre MAGNARD TUNISIA SOUTH AFRICA Pierre MARTENS AUSTRIA Xavier TERRIER COSTA RICA Sountou BOUSSO Manuella KAPAGIANNIDI GHANA ANGOLA Felicia GASPAR OCEANIA ASIA E. LEPRÊTRE · Inflight / GREECE & CYPRUS DIVISIONS Sébastien JOLY MEXICO F. CARPENTIER · Rail / Alexandre LELIÈVRE Aurélie GUEGUEN Louis-Paul HEUSSAFF Xavier DELALANDE GUINEA-CONAKRY FRANCE MADAGASCAR Olivier BILLEREY NEW CALEDONIA PHILIPPINES CROATIA Jean-Luc SADRAN PERU Thomas GINOUVES Zied MANOUBI Philippe TÉTU LIBERIA FRENCH WEST INDIES UGANDA Arnaud PRADEL SWITZERLAND Jean-Pierre DE VIDO FRENCH POLYNESIA Jean-Charles BOUQUET Jean-Charles LANCIAUX Peter BERKELEY NIGER REUNION ISLAND ZAMBIA UNITED KINGDOM Laurent MOUSSARD NIGERIA

SALES FINANCES HUMAN QHSE MAJOR PROJECTS IT SERVICES COMMUNICATION DIGITAL LEGAL & MARKETING & ADMINISTRATION RESOURCES & INTERNAL AUDIT Pierre BRUGÈRE Matthieu JEANDEL Guillaume JARLAN Teresa ESPADA Benoît VIGNON Christophe Dominique Baptiste Monika VICE PRESIDENT VICE PRESIDENT FINANCES HUMAN RESOURCES QHSE DIRECTOR MAJOR PROJECTS BAJON PILATTE CHANOURDIE TRAWINSKA SALES & MARKETING & ADMINISTRATION DIRECTOR & INTERNAL AUDIT DIRECTOR IT DIRECTOR COMMUNICATION DIGITAL PROJECT GENERAL SECRETARY D I R E C T O R MANAGER Thomas LIARTE Pascal REGIMBAUD CONSOLIDATION & REPORTING VICE PRESIDENT REMOTE SITE Nicolas GONZALES INTERNAL AUDITOR INFLIGHT Jessica HAYES Alexandre COMMERCIAL DIRECTOR CELLIER-COURTIL INFLIGHT & RAIL GROUP TREASURER Emmanuel BONNIN

MATRIX PROJECT MANAGER Catherine CHAPLAIN Xavier PALAISE COMMERCIAL DIRECTOR CATERING GROUP TAX 02 ◀ – SouthAfrica in Johannesburg airport lounge proposed inour Small dishes GROUP ACTIVITIES

of its activities. of its and environmental values in all and total of social respect durable development of the company, and sustainable a managers, and employees its of progress and tion for clients, its the well-being innova and improvement constant to committed is Newrest services. support and site Remote catering, contract duty-free, retail, concession catering, buy-on-board, rail catering, airline including segments hospitality inactive all catering and related is the only major catering company in multi-sector catering. The Group Newrest is today aglobal leader

- 024 025

INFLIGHT

Newrest high loader on the way to client’s airplane – 02 Group Activities Group 02

Athens airport (ATH), Greece ▶ 15 15

▶ ∙ Activity Report 2014

429.5 M€ 593,000 71 Managed turnover 2014∙15 Meals served Production excluding SACC per day units

Inflight catering, duty-free catering service. Whether based on religious, cultural, medical, or health reasons, our passengers’ MEALS SERVED BY DIVISIONS on board, integrated manage- (Served meals in inflight business) dietary requests are always fulfilled. Our nutrition- ment of inflight and logistics. ists offer advice and support in orienting airlines’ requirements. Health and quality experts are always By providing all of these services, available to ensure that quality, hygiene, and food Newrest Inflight is taking safety standards are optimal. We rigorously implement HACCP standards and most of our units are 7.5% responsibility for everything 55.4% AMERICA ISO 9001 certified. Our teams have ongoing training EUROPE that is not a core part to guarantee an excellent level of service on a con- 3.3% stant basis. Recording data related to the reception SOUTHERN AFRICA of the airline business. and handling of ingredients for each service guar- 31.8% 2.0% antees accessible and easily consulted traceability. MIDDLE-EAST NORTH AFRICA INFLIGHT CATERING Newrest Inflight creates customized meals adapted DUTY-FREE & BUY-ON-BOARD to meet the high quality standards of airlines. Every Newrest integrated the management of all inflight Newrest inflight’s international network counts 71 production units and 21 logistic centres day, our production units develop thousands of services to its subsidiary Airshop Solutions for in 30 countries all around the world, mainly in Europe and America. recipes for the most prestigious airlines as well as airlines offering paid services (snack and duty- low-cost companies who choose a more simplified free sales) on board their flights. With regard to 026 INFLIGHT 027

AIRPORT LOUNGES & VIP CATERING ▶ DEDICATED UNITS NETWORK Opposite: Trolley 02 Group Activities Group 02 preparation and loading 1 CHILE ‒ Santiago (SCL) ▶ 15 15 4 2 CROATIA ‒ Dubrovnik (DBV) Below: 13 ∙ 2 Departure of 12 3 CYPRUS ‒ Larnaca (LCA) charged trolleys 4 FRANCE ‒ Le Bourget (LBG) / Nice (NCE) / for delivery 9 6 3 Charles de Gaulle (CDG) Newrest Servair’s 5 FRENCH WEST INDIES ‒ 7 11 production Pointe-à-Pitre (PTP) / Fort-de-France (FDF) unit – Santiago de Chile, Chile 6 GREECE ‒ Athens (ATH) / Thessaloniki (SKG) 5 7 MOROCCO ‒ Casablanca (CMN) /

Marrakesh (RAK) / Tangier (TNG) Activity Report 2014 8 8 NIGERIA ‒ Lagos (LOS) / Abuja (ABV) 9 PORTUGAL ‒ Faro (FAO) 14 10 SOUTH AFRICA ‒ Cape Town (CPT) / Johannesburg (JNB) 11 SAUDI ARABIA ‒ Dammam (DMM) / Jeddah (JED) / Medina (MED) / Riyadh (RUH) 12 SPAIN ‒ Ibiza (IBZ) / Madrid (MAD) / 1 10 230 15,570 44 Airport lounges Malaga (AGP) / Palma de Mallorca (PMI) Clients Flights delivered per week Airport Lounges VIP catering dedicated units 13 SWITZERLAND ‒ Geneva (GVA) 14 ZAMBIA ‒ Lusaka (LUN)

Left: Swiss Air airport lounge at Geneva airport (GVA) – marketing, our teams regularly renew the ranges of and service companies on behalf of our clients. They Switzerland

products for sale, organize promotions for passen- work in operations, logistics & equipment, hygiene ◀ gers and incentives for the crew, and develop attrac- & quality, finance & reporting, and purchase & mar- tive communication tools (on-board brochures, vid- keting. Airlines who hire Airshop Solutions are freed eos, and announcements). Regarding logistics, they from all responsibilities that are not directly related manage the entire process, which they adapt to the to air transport. specific requirements of each company. VIP CATERING INTEGRATED MANAGEMENT Newrest Inflight has developed specific expertise in SERVICES business-class and VIP flights. Our teams can meet Airshop Solutions, a Newrest subsidiary, coordinates the requests of important clients on a case by case all catering, logistics and supply-chain services for basis. They listen to clients in order to develop ideal on-board products, manages clients’ worldwide menus, select exceptional wines, and implement all SOME REFERENCES catering network and negotiates with all catering services that help make the flight an unforgettable experience. They also rely on a network of well- known suppliers who contribute to the service’s excellence and refinement.

AIRPORT LOUNGES Newrest Inflight manages welcome lounges for airlines and airports. As part of this service, we manage all aspects of the lounge: layout and design of the room, supplying equipment, welcoming travelers, and purchasing food and beverages. 028 029

RAIL

Newrest Wag- ons-Lits’ on board sales representatives – Vienna’s 02 Group Activities Group 02

central station, Austria ▶ 15 15

▶ ∙ Activity Report 2014

236.9 M€ 56,000 17 Turnover Meals served Logistic 2014∙15 per day centers

TURNOVER BY COUNTRY Creator of services for railway seat. In standard class, the trolley serves drinks and (Total consolidated 2014/ 15 rail turnover) snacks. We provide services that meet passenger operators, Newrest Wagons-Lits expectations during their entire trip. offers a wide range of catering and hotel services. It also 7.6% HOTEL SERVICES AUSTRIA provides numerous services We have a versatile crew, attentive to the comfort 91.4% 0.8% to ensure that travel is easy and safety of our passengers. They ensure the main- FRANCE PORTUGAL tenance and cleanliness of trains and provide peace and enjoyable for passengers. of mind for passengers. We are the only operator 0.2% offering a global service concept combining railway CANADA safety and on-board services. ON-BOARD CATERING Newrest Wagons-Lits offers a full range of on-board SERVICES FOR PASSENGERS Newrest Wagons-Lits’ 2,900 employees offer services services: bar, dining car, and catering. Passengers can relax and have a bite to eat at bars and dining The full range of services offered by Newrest Wag - to 9 railway companies in 4 different countries. cars. In first class, meal trays are served at the ons-Lits corresponds to each part of the journey: 030 RAIL 031

Opposite: Newrest ACTIVITY DISTRIBUTION Wagons-Lits' (Total number of served meals in 2014/ 15) sales represent- 02 Group Activities Group 02

ative serving a client in TGV’s ▶ 15 15 first class – France ∙

Below: Bar service on Alfa Pendular trains – Newrest Wagons-Lits for 29.9% Comboios de AT-SEAT-SERVICE Portugal 66.9% BAR SERVICE ▶ 3.2% Activity Report 2014 NIGHT TRAINS

280,000 32,700 2,900 Newrest Wagons-Lits applies its know-how on board of more than 5,400 trains per week Trains delivered Night train voyagers Employees and helps its clients with logistic activities on 8,500 trains a year. per year per day around the world

OUR REFERENCES welcome, assistance, information, ticket sales and service concepts, design, a selection of product checks, access control, baggage assistance, and ranges that correspond to passengers’ expectations, hotel and taxi reservations. We also escort passen- and optimal organization of on-board services and gers with specific needs: children, seniors, and per- logistical operations. sons with reduced mobility.

LOGISTICS ACTIVITIES & COMPLEMENTARY SERVICES Responsible for supplying the trains, we prepare, manage, and stock all products necessary for on-board services to run smoothly and for passengers to be comfortable. Thus, Newrest Wagons-Lits offers rail operators a complete and coherent service chain: stock purchase and management; syn- chronized loading and unloading of products, containers and materials; and diagnostic and control services before departure.

CONSULTING & TECHNICAL ASSISTANCE FOR RAIL OPERATORS Newrest Wagons-Lits also offers support services ▲ ▲ for railway operators, consulting and technical Trolley loading for “Gare de Lyon” On board complementary service on Alfa and “Gare Montparnasse” Pendular trains – Newrest Wagons-Lits for assistance: defining innovative sales and on-board train stations – Paris, France Comboios de Portugal 032 033

REMOTE SITE

Lunch service at Mejillones’ petrol extraction camp – Chile 02 Group Activities Group 02

▶ ▶ 15 15

∙ Activity Report 2014

147.4 M€ 39,000 185 Managed turnover 2014∙15 POB served Operation excluding SACC per day sites

Over the past few years, Newrest Remote site provides turnkey remote camps in deserts, jungles, or high altitude areas. We assem- TURNOVER DIVISIONS Remote site has demonstrated ble and develop the design for prefabricated camps (Total 2014/ 15 Remote site turnover ∙ excluding Saudia Catering) its ability to respond to the as well as install and manage telecommunications equipment and all camp utilities (water, electricity, incredibly varied needs of their waste water, garbage, etc.). We support the economy clients in the oil and mining by hiring local entrepreneurs to provide some if not all works or services during the construction phase. 38.0% industries. Thus, we became SOUTHERN AFRICA 16.1% NORTH AFRICA one of the references in the field REMOTE SITE MANAGEMENT: 35.5% of Remote site management. HOTEL SERVICES, CATERING AMERICA 10.4% MIDDLE-EAST, We work primarily in challenging AND LEISURE ASIA & OCEANIA and isolated work environments. We manage all aspects of the remote site once construction is complete and it becomes operational. Newrest Remote site also manages remote sites Newrest Remote site operates on 185 sites located in 24 countries, primarily that were built by our clients. This is the case with in challenging and isolated work environments: offshore platforms, camps in the desert, REMOTE SITE CONSTRUCTION offshore oil rigs. jungle operations, high altitude mining sites… Working in areas that are isolated or difficult to This management includes catering from central access is a major logistical challenge. Newrest and satellite canteens. The experience acquired in 034 REMOTE SITE 035

▶ TYPOLOGY OF CLIENTS Opposite: (Total 2014/ 15 Remote site turnover ∙ excluding Saudia Catering) Camp 02 Group Activities Group 02

employees taking a break ▶ 15 15

Below: ∙ Logistic activities QDVC Um 35.0% Al Hawaya MINING COMPANIES labour community ‒ Qatar 48.0% OIL & GAS COMPANIES 17.0% Activity Report 2014 OTHER CLIENTS

6,100 155 24 Employees Clients Countries Newrest Remote site counts on the expertise of its 6,100 specialised employees, which are specially trained to operate in extreme environments

this field by the Newrest Group allows us to develop meals that respect nutrition standards as well as our clients’ eating habits. We also maintain accommo- SOME REFERENCES dations for the entire workforce and provide laundry services. Team managers have hotel training, they ensure that cleaning and laundry procedures meet the strictest standards in the sector. Our services includes utility management and site safety, as well as creating and running leisure spaces: sports rooms and fields, movie theaters, libraries, bars, etc. Spe- cific staff members are dedicated to each activity sector.

ASSOCIATED SERVICES ◀ Opposite: In the countries where remote sites are located, we Kitchen

also manage guest houses, villas, offices, and other Left: infrastructure belonging to our clients in large cities. Laundry Services QDVC Um Al In the areas surrounding our operations, Newrest Hawaya labour community Remote site asks its teams to devote some time to ‒ Qatar training the local population in fields related to its activities: cooking classes, hygiene training, school meals, etc. 036 037

CATERING

Self service in corporate canteen – Chile 02 Group Activities Group 02

▶ ▶ 15 15

∙ Activity Report 2014

127.5 M€ 186,000 455 Managed turnover 2014∙15 Meals served Clients & excluding SACC per day Institutions

Every day around the world, HEALTH MEALS SERVED BY DIVISIONS our clients benefit from Newrest Newrest Catering manages meals for patients and (Total number of served catering meals ∙ excluding Saudia Catering) staff in hospital centers and clinics, as well as Catering’s expertise and trust snacks, bars, and cafeterias for visitors (hospitality 24.0% them to manage their restau- services). We believe that good meals improve health AMERICA and help sick patients recover. That is why our teams rants or canteens. are attentive to the needs of each patient and scru- 8.9% pulously comply with dietary requirements. 56.9% EUROPE NORTH AFRICA 8.9% COMPANIES MIDDLE-EAST, & ADMINISTRATIONS EDUCATION ASIA & OCEANIA A number of public and private companies, adminis- Newrest Catering manages a number of refectories, 1.3% trations and embassies have trusted Newrest Cater- canteens, restaurants, and hospitality services for SOUTHERN AFRICA ing to manage their restaurant, cafeteria, or recep- teaching establishments including public and pri - tion lounge. We are convinced that employees who vate elementary schools, secondary schools and consume their daily meal in a pleasant environment, universities. We know that children, adolescents and Offering its know-how in 26 countries all around the world, while being able to choose from a selection of fresh, university students with a healthy, balanced, varied Newrest Catering is the reference of industrial catering in North Africa: more than appetizing, and carefully presented products will be diet have a greater chance of intellectual success. a half of total served meals are produced in the North Africa division. more efficient. Intellectual capacity and productivity We are fully aware of our responsibility to introduce are conditionedby the quality of the meal break. children and youth to a variety of flavors. 038 CATERING 039

▶ TYPOLOGY OF CLIENTS Opposite: (Total number of catering customers ∙ excluding Saudia Catering) Newrest 02 Group Activities Group 02

employee in a university ▶ 15 15 restaurant – Chile ∙

Below: Meal preparation in a hospital – Oman 26.5% SCHOOLS & UNIVERSITIES 65.1% COMPANIES 4.8% Activity Report 2014 HOSPITALS & CLINICS 3.6% ADMINISTRATIONS

6,700 97,500 26 Employees Meals served in North Africa Countries Newrest Catering’s 6,700 employees, specially dedicated to industrial catering, elaborate and serve more than 186'000 meals every day.

FACILITY MANAGEMENT In companies and hospitals, we offer our clients a mobile food and beverage service. We can also pro- SOME REFERENCES vide this type of service with a store in the estab - lishment. In every country, our production units are ready to provide catered food tailored to your needs: meal trays, sandwiches, and any other meal requested.

A SINGLE STANDARD In all the establishments we manage, we are guided

by an identical passion for excellence in all fields Student going through related to our management. Newrest Catering the checkout believes in the vital importance of nutrition and in a high school canteen ‒ Chile healthy eating. To this end, we hire qualified staff to collaborate with our clients and develop diverse ◀ menus. With regard to food safety, continuous ver- ification of the food manufacturing process is guaranteed by our scrupulous compliance with specifications. When we design our restaurants and canteens, our first priority is to make them as pleasant as possible. We believe that this aspect of our management expresses our ongoing passion for excellence with regard to the standard of living. 040 041

RETAIL

Retail point of sale illy Espressamente – Casablanca 02 Group Activities Group 02

airport (CMN), Morocco ▶ 15 15

▶ ∙ Activity Report 2014

31.4 M€ 36,000 94 Managed turnover 2014∙15 Clients served Points excluding SACC per day of sale

In airports, at highway service Break, Caffé Lindo, Sky Shop, The Lunch and Mal- MEALS SERVED BY DIVISIONS inche. The marketing policy for these brands targets (Total number of served clients ∙ excluding Saudia Catering) stations, on board ships and harmonisation of points of sale. In each country, at bus terminals, Newrest Newrest Retail adapts part of the offering to pre - cisely match specific regional consumer practices. Retail creates and manages 8.2% AMERICA retail outlets dedicated to food INTERNATIONAL & LOCAL 6.0% services, as well as shops. FRANCHISES 81.1% EUROPE NORTH AFRICA 3.6% To manage these outlets, Newrest Retail structured For its franchise brand development, Newrest Retail SOUTHERN AFRICA three chains to best satisfy market demand: brands has relied on the services of international groups specific to Newrest Retail, international franchises such as Paul, Illy Café, Pomme de Pain, etc. 1.1 % and local franchises. MIDDLE-EAST, In certain countries, local, customised franchise ASIA & OCEANIA concepts allow Newrest Retail to support site man- PROPRIETARY BRANDS agers by providing region-specific offerings. The Newrest Retail has own-brands and international and local franchises. inclusion of local franchise brands is one of the tools Our retail restaurants, bars and shops are located in 14 countries all around the globe. To meet consumer expectations, Newrest Retail has used, for example Medina and Monsieur Brochette Almost ¾ of retail clients are served in the North Africa Division. designed a portfolio of internal brands such as Daily in Morocco. 042 RETAIL 043

▶ TYPOLOGY OF LOCATIONS Opposite: (Total number of points of sale ∙ excluding Saudia Catering) Retail point 02 Group Activities Group 02 of sale Paul – Casablanca ▶ 15 15 airport (CMN),

Morocco ∙

Below: Retail point of sale Caffé Lindo – Dubrovnik airport (DBV), Croatia 11.7% 86.2% MOTORWAYS AIRPORTS 2.1% Activity Report 2014 OTHER LOCATIONS

30 19,500 14 Brands Coffees served per day Countries Newrest Retail counts 94 points of sale specially developed for the different needs of our clients: 81 points of sale are located in airports and 13 along motorways and other locations

A-Z MANAGEMENT CREATIVE EXPERTISE Before opening a franchise, Newrest Retail manages The expertise acquired by Newrest Retail allows it the entire creation process. We rigorously analyse to continue to create other customised retail con - SOME REFERENCES the constraints and advantages of the future outlet cepts for new markets and to negotiate partner - in accordance with its location, visitor traffic, and ship contracts with prestigious local partners and the number and profile of potential customers. We international brands based on the development of define the interior design, the furniture, decor, uni- franchises. forms and communication visuals, and monitor the construction of the premises. We select the range of products that will best suit our clientele of international or national travellers, while taking into account local traditions in terms of taste preferences and the mandatory requirements of franchise brands. Once the outlets have opened, we take over full man- ◀ agement of the premises, which includes purchasing Opposite: Retail point and selling the products at the best quality/price of sale Calao – Libreville ratio. This service also includes occasional events airport (LBV), and promotions to boost traffic, avoid monotony, Gabon favour impulse buying and thereby offer a dynamic Left: Food offer image of our points of sale. This management also illy Espressa- mente obviously includes maintenance and cleaning. The – Morocco site director, technical management team and all of the employees are Newrest personnel. To ensure the quality of our service is always optimal, we provide continuous training to our teams. 5 4/ 1 1 OPERATING PERFORMANCE 20 PERFORMANCE OPERATING

Self service in Remote site – Mejillones, Chile

◀ KEY EVENTS 2014 ∙ 15

UNITED KINGDOM NEW CALEDONIA 07/2015 Four new inflight units In the United Kingdom, Newrest Servair inaugurates four new logistics centres. CANADA The Group now also serves our inflight clients out of Edinburgh, Birmingham, 03/2015 Bristol and Exeter. A new inflight unit in Toronto (YYZ) A 4,600 m² kitchen and maximum production capacity of 25,000 meals per day PORTUGAL are now available to serve new clients such as Aeromexico, Air France, Jazz and KLM. 10/2015 An increase in services for Comboios de Portugal Having been awarded the contract for catering 09/2015 on board Comboios de Portugal's Alfa Pendular trains, Newrest launches operations for the Portuguese railway company. The Group Operations launched GHANA is now responsible for catering on board the 20 daily Alfa Pendular trains, in addition in New Caledonia to the night and inter-city trains it already serves. Having been awarded the Vale contract, Newrest / expands its presence in Oceania by launching 04 2015 Remote site activities in New Caledonia. The Group A new inflight unit manages accommodation and catering for the nickel- in Accra (ACC) SAUDI ARABIA cobalt production complex at the Deep South plant. An almost 2,500 m² kitchen is now available to serve clients such as Emirates, British Airways and Lufthansa. 07/2015 COSTA RICA Opening of 4 new lounges and a duty-free outlet 04/2015 Newrest in Saudi Arabia inaugurates this year 4 new lounges in Riyadh (RUH), Medina (MED) and Dammam (DMM) for Saudi Arabian Airlines, Operations launched and a duty-free outlet in Jeddah (JED). in Costa Rica The Newrest Group, having acquired the Costa Rican CONGO-BRAZAVILLE company Casa Phillips, launches operations in the inflight catering and airport retail sectors. 08/2015 MOROCCO Launch of operations for Saipem 04/2015 on the TAD-1 offshore rig 05/2015 Newrest in Congo Launch of catering Four points of sales launches operations for in penitentiaries and a new inflight catering Saipem on the TAD-1 oil platform. The Congolese Seventy dedicated Newrest employees in unit open in Casablanca Morocco launch operations for the DGPAR subsidiary works for the Newrest in Morocco inaugurates four points (general delegation for penitentiary and offshore rig, managed of sale at the Mohammed V Airport in Casablanca. re-insertion services) regarding the management on behalf of Eni, the oil The Group has opened the international Paul of 21 institutions spread out over the kingdom. company, serving close to and Illy franchises, as well as the local 100 individuals. Mr Brochette and Medina concepts. EUROPE DIVISION Introduction 049 EUROPE

In Europe, despite a complex North American airlines, as well as the additional flights of Qatar Airways, Emirates and Korean Air, economic and political environ- 03 Operating Performance

contributed to this achievement. ▶ 15 15 ment in some of the division's

Our subsidiary in Cyprus was heavily affected as well ∙ countries, Newrest saw its turno- by the difficulties facing our Russian clients, leading to a decline in its turnover of close to 20%. We must Austria ver grow by 5% over 2014/15, Belgium now adjust our business model to develop business Croatia 3% of which in the inflight sector. in other sectors. Cyprus The United Kingdom saw significant growth with the France arrival of new clients such as Flybe and BMI Regional, French West Indies

France, both for inflight and rail, worked on the Activity Report 2014 which has allowed the Group to open four new units Greece quality of its services and the development of its in this region. Our objective is to turn the United The Netherlands expertise. This allowed the French subsidiaries to Portugal Kingdom into a region of excellence by achieving ISO see the renewal of their clients' contracts, and to Reunion Island certification in the upcoming year. also be awarded major tenders, in particular for the Spain Switzerland management of lounges such as Emirates' at Roissy In Benelux, the Netherlands and Belgium started to United Kingdom Charles de Gaulle. Newrest Wagons-Lits France share services, thereby creating the synergy that was also certified ISO 9001. was required. In the Netherlands, the unit in Amster- dam was redesigned to better serve Middle Eastern Spain saw its turnover decrease this year. The airlines such as Qatar Airways, in particular, in June. strong growth in business for airlines such as Air In Belgium, the year was marked by the inauguration Europa, Qatar Airways and Emirates did not offset of our new production unit, which will serve our new the back-catering policies adopted by client airlines, client Jetairfly as of November 2015. in particular in the Palma de Mallorca and Canary Island airports. The Newrest Group must find more In Switzerland, despite actions targeting purchases ways to diversify its business, in particular for mari- and synergies between the two businesses, Inflight time companies and private aviation. and Catering, we were not able to archieve budget. In the corporate catering sector, new contracts were In Greece, the political situation was particularly signed, which led to growth in sales. In terms of 342,400 596.2 M€ 61.3 % complicated this year, to which was added the rou- Inflight, the drop in business of our two main clients Meals served Managed turnover of Group’s managed ble's depreciation which affected our Russian cli- was offset by a rise in business aviation and growth per day 2014∙15 turnover ents. Yet, thanks to tourism in the region and the in Lounge activities, in particular thanks to the con- growth of our client Aegean Airlines, our subsidiary tracts signed with Air France, KLM and Dnata. managed to see an increase of 10% in its business. In Austria, 2014/15 saw the relocation of the West- bahnhof premises to Matzleinsdorferplatz in Decem- Left: Airplane loading for TURNOVER DISTRIBUTION ber. Hygiene and service quality allowed our Austrian Aegean Airlines (Total managed turnover 2014∙15 excluding Saudia Catering) – Athens airport subsidiary to reach high-quality performance levels. (ATH), Greece

Also, it was highly professional in managing the crisis ◀ resulting from the transportation of refugees from Vienna to other European capitals. Over the past year, Croatia saw significant growth in 58.0% 1.7% INFLIGHT CATERING its business due to an increase in passenger travel at the Dubrovnik airport and the investments made in 0.6% training and marketing for the private aviation sector. RETAIL 39.7% Despite a difficult year, Portugal was awarded the rail RAIL contract for Alfa Pendulares in October 2015. 050 EUROPE DIVISION Austria / Belgium 051

AUSTRIA As in previous years, ÖBB and Deutsche Bahn unit at the Charleroi airport Car loading on train audited Newrest Wagons-Lits in Austria focusing operated by Newrest opened for business in Septem- Wagons-Lits – Vienna’s on specific quality specifications in relation to train 2 20 441,000 Central Station, Austria security and service quality. This summer, ÖBB

Logistic Trains Passengers served ber 2014 and the unit in Brussels 03 Operating Performance

centres per day this year ▼ implemented a new quality control system, check- ▶ 15 15 was inaugurated in April 2015.

ing each train before departure and during travel, in ∙ order to comply perfectly with local standards for Austrian regulation controls. The different checks The 1,000m2 Charleroi unit, specialized in logistics carried out by our client, showed the high quality and Pick & Pack, was designed to support Ryanair performance displayed by our staff on night trains in its development at the airport and 4,500 flights with a failure rate of only 7‰ (best rate registered by per year. ÖBB suppliers).

Since January 2015, our Austrian subsidiary has Activity Report 2014 been running a new bedding cleaning service for ÖBB (including bed linen, mattresses, etc.), in order to guarantee an even higher hygiene standard. Newrest Wagons-Lits in Austria, ever conscious of ▼ - 1.0 % sustainable development and ecology, also intro - duced biodegradable supplies (like bioplastic coffee Managed turnover decrease in Austria cups, cutlery, and glasses) on all night trains.

BELGIUM considerable increase in work and stress for our High loaders 2014/15 was a very successful being charged staff, some of our employees pitched in voluntarily, in Newrest

assisting refugees in Vienna’s train stations or coor- 2 300 6 Servair’s year for Newrest Wagons-Lits Production Meals served Clients unit – Charleroi, dinating trains between Hungary and Austria. Not units per day Belgium in Austria. The financial year only did the refugee crisis affect our business, but ◀ began with a big change for our it also affected our staff on a more personal level, since they were face to face with people whose lives Having obtained its second airport license for the subsidiary: after nearly 140 years had been turned upside down. Even in this difficult Brussels airport, Newrest Servair invested €5 million of activity in Vienna’s Westbah- situation, our Austrian team maintained their profes- in the construction of the 3,500m2 unit located in sionalism and humanity. Machelen. This new unit has a production capacity nhof train station, our business of 10,000 meals per day and it has a “double flow” A new business started for Newrest Wagons-Lits in production zone: halal and non-halal. unit was reorganized in Decem- Austria, as the German railway operator Deutsche ber 2014 and our night train’s Bahn, gradually stopped car transport service Adding to the existing inflight sales business with between Austria and Germany. As a replacement, ▲ + 70.1 % Thomas Cook, new clients in the inflight catering and logistic centre was moved to ÖBB introduced a new train, connecting Vienna to buy-on-board sector have joined Newrest Servair's Managed turnover increase Matzleinsdorfer Platz. Düsseldorf in Germany, also offering a wagon for in Belgium client portfolio in Belgium: Ryanair, Tailwind Airlines, passengers to load their cars for travel. After sev- Corendon Airlines and BMI Regional, to name a few. eral months of preparation and training, our Austrian The additional turnover from these new contracts Operations on ÖBB night trains continue to be the subsidiary took over logistic activities of these trains, compensates the loss of the Luxair business in Lux- main activity of our Austrian subsidiary. In 2014/15 including loadings of cars and motorbikes. embourg, as the contract was terminated during the a steadily increasing passenger flow was recorded The year 2014/15 was decisive year. In early July, Newrest Wagons-Lits started a new (about 15%), with peaks of even 30% in some months. contract for ÖBB-Postbus, offering cleaning services for Newrest Servair in Belgium, Furthermore, the joint venture was selected for This is also due to the European refugee crisis, which on board travel buses for the Austrian Railway Oper- the TUI Group's Buy on Board services. In the five considerably affected our Austrian business: numer- as our production capacity grew ator’s subsidiary. Some 1,350 buses have been suc- Belgian airports (Brussels, Antwerp, Ostend, Liège ous special trains were programmed by the ÖBB in cessfully cleaned this summer in different locations significantly thanks to two new and Charleroi), Newrest Servair will serve 10,000 order to transport refugees from Vienna to differ- all over Austria. annual flights for Jet Air Fly as of 1 November 2015. ent destinations in Germany and Italy. Despite the production units: the logistics 052 EUROPE DIVISION Belgium / Croatia / Cyprus 053

Newrest Servair & Jet After an encouraging 2013/14, as the implementation of a continuous improvement Key forecasted European economic indicators are Air Fly team – Brussels’ Airport policy that benefits all of our clients and employees. mostly negative and show only little signs of pro - (BRU), Belgium once again 2014/15 confirmed gress. Group’s Cypriot subsidiary mainly operates in With regard to training, our management visited the ▶ the inflight business, serving more than 4,000 meals

the solid health of our Croatian 03 Operating Performance Newrest unit at Le Bourget, a kitchen close to Paris per day for more than 35 clients on our Larnaca pro- ▶ 15 15 subsidiary. During the year, and that is essentially dedicated to catering for pri-

duction unit. ∙ vate aviation, in order to train on VIP recipes and turnover increased significantly cuisine. These exchanges will continue in the future, In addition to the difficult economic climate, some in all of Newrest in Croatia's as they favour the improvement of services and the of the main local clients experienced major financial diversification of expertise that our Croatian subsid- problems: Cyprus Airways announced the closure of business sectors. iary offers. the airline and all its activities in December 2014, This new contract is a true challenge for the joint and Transaero, the most important client of our Cyp- Finally, for the second consecutive year, Newrest in venture, both in terms of investments, with the pur- riot subsidiary, decided to do return catering for the

Thanks to rising passenger travel (+6%) at the Croatia received the “Gold” award from the Croatian Activity Report 2014 chase of 11 highloader trucks, and the teams, as 60 flight departing to Moscow and St. Petersburg. One Dubrovnik airport, airport retail sales leaped by financial agency FINA for the HORECA (hotels, res- new employees will be joining the group in upcoming piece of bad news followed another, as their winter 15%. For its part, turnover from inflight rose by 9%, taurants and catering) category. All of our employees months. This new contract with the Belgian airline schedule was also cancelled, leaving our subsidiary in particular thanks to growth in the private aviation are proud to have won this award, which recognizes will boost the joint venture's reputation for its exper- with irregular charter activity. Additionally, in May sector, and reaped the benefits of the investments the great performance of our subsidiary despite tise and will allow the Newrest Group to even further 2015, Etihad Airways also announced its decision to made in prior years in personnel training and mar- increasingly harsh competition within the most develop its business in Benelux, more precisely in stop the catering service provided by Newrest from keting. Finally, the personnel consumption rate for dynamic business sector of the Croatian economy. Belgium. our Larnaca unit, in order to begin return catering. catering was clearly on the rise, with a 29% increase in sales. Production and operating costs stayed at similar or lower levels than the previous year, with Airplane CYPRUS loading at CROATIA Newrest's profitability therefore mechanically rising Larnaca’s airport (LCA) ‒ significantly. Cyprus 5 3 4 37 1 3,000 The inflight catering contract with Croatia Airlines Inflight Client Meals served ◀ Inflight Clients Points customers customers of sale was also renewed this year, as was the contract to every day fit out their trolleys. Three new contracts for the VIP market also added to the good news. Since December 2014, our unit in Dubrovnik has been certified ISO 9001:2008, thereby complying with our strategy to ramp up Newrest Group's actions promoting Quality and Hygiene. In addition to the certification, this approach also allowed for the reengineering of the subsidiary's processes, as well ▼ - 23.4 % Managed turnover decrease Consequently, Newrest’s revenue fell by 23% in + 13.8 % in Cyprus Cyprus, compared to the year 2013/14, and busi- ▲ ness was not able to meet target. The Larnaca unit Managed turnover increase had to redefine itself very quickly: our subsidiary in Croatia gained momentum and began an in-depth restruc- Unfortunately, the year 2014/15 Retail point of turation in order to sustain its position as inflight sale Caffé Lindo – Dubrovnik was another difficult year catering leader in Larnaca. airport (DBV), Croatia for Newrest in Cyprus, as the During this dark period, the Cyprus team was able to ▶ rejoice in sme good news: in April, Aegean Airlines country could not shake itself announced that Larnaca would become a yearly hub free of the economic crisis with 4 stationed aircrafts. Their new flight network was focused on Greece and in addition new tradi- brought on by the banking tional international routes were established, as oper- sector fallout in 2013. ated by Cyprus Airways before. In July, Newrest in 054 EUROPE DIVISION France ∙ French West Indies ∙ Reunion Island / Greece 055

Newrest Wagons-Lits sales representatives – Gare Montparnasse train station, Paris, France

▼

Cyprus were honoured to start catering services for particular with regard to the our client British Airways, an airline company, which GREECE has always had a strong presence in the Cypriot operating bases and our teams. market. Additionally, the Cypriot subsidiary focused 90 15 30,000

Actions in all of the Group's 03 Operating Performance

Inflight Clients Meals served on VIP inflight catering, providing high quality ser- customers every day ▶ 15 15 areas, whether organizational

vices for private flights, and strengthening its rela- ∙ tionship with VIP airlines and the local VIP handlers or related to human resources, and agents. In the quality sector, Newrest in Cyprus renewed its Halal Certificate for 2014/15. quality or purchases, were For next year, the Cypriot subsidiary has many key launched to achieve the balance challenges to address, starting with a significant required in terms of skills, increase in productivity, strengthening its operations and seeking out alternative activity sectors in the competitiveness and greater Activity Report 2014 catering business. With highly trained staff focused quality in services provided. on strengthening relations with clients and suppliers, +7.5 % Newrest Cyprus welcomes these challenges and ▲ Managed turnover increase commits to excellence. In the rail sector, our teams worked throughout the in Greece year on the year's two major areas of focus: quality in particular Emirates' at Paris-Charles de Gaulle. This and dynamic sales activities. ISO 9001 certification new contract is a true opportunity to meet the quality was granted and many marketing events boosted requirements and demands of this prestigious com- FRANCE sales, led by our sales teams acting as the main pany as it serves its customers. In terms of prospects 2014/15 was a complicated year facilitators on board trains. Newrest Wagons-Lits in FRANCE ∙ FRENCH WEST INDIES ∙ for the new year, Newrest in France is focusing its France is particularly proud of the renewed trust of for Greece: the political and finan- REUNION ISLAND efforts on the launch of a new production unit in Nice. its client Alléo, whose contract has been extended cial situation remains extremely 50 11 2 1 for two additional years. Our Buy-on-Board and Duty Free on Board busi - Clients Logistic Clients Point nesses changed significantly this year. A quality difficult, and the Middle-East centres of sale In the inflight sector, the teams focused their atten- partnership with one of the world's leaders in Duty tion on guaranteeing continuous quality of service. refugee crisis added enormous Free on Board has allowed us to develop exclusive This massive plan, which targets products, regularity offers for our clients. Throughout the year, Newrest pressure, mainly to the Eastern- in service and onboard sales contacts, was deployed in France worked on the customization of offers throughout the year on all French stopovers. We most Greek islands. Lastly, for each of our client companies and adopted an achieved our goal, as 100% of our clients renewed approach to gain share in this high-potential market. the continued devaluation of the their contracts for upcoming years. Finally, the In parallel, the Buy-on-Board business grew signifi- deployment of a very high quality culinary offer, sup- Russian rouble was damaging cantly, with the arrival of new clients on the French ported by the Newrest Group's expertise in recep - market, such as Volotea. to the Greek island inflight sector. tion and service, allowed us to win major invitations to tender for the management of airport lounges, The contract between Seashop, a subsidiary of the Newrest Group that manages Duty-Free on board In spite of these major crises, tourism in the Athens ships, and its sole client, Corsica Ferries, was region prospered, which allowed Newrest in Greece renewed. This contractual renewal highlights a solid to forge ahead and attain vital targets in the inflight ▲ + 8.0 % partnership with the maritime company, which has sector. Our production unit in Athens witnessed a Managed turnover increase undertaken to renew its trust in the Newrest Group strong year in terms of revenue compared to last in France for the next five years. year’s results. This helped the Greek subsidiary to achieve an overall 9.7% gain in inflight turnover com- Finally, our businesses in the French West Indies and pared to 2013/14. Reunion Island continued to grow thanks to Newrest In France, 2014/15 saw consoli- Group's expertise: Corsair entrusted to Newrest Key factors to this growth were Aegean Airlines’ fleet the management of its lounges in Fort-de-France increase and its significant boost in international traf- dation in every business sector: and Pointe-à-Pitre, and Air Austral's Buy-on-Board fic and the destinations served. Ryanair also contrib- inflight catering, rail catering contract for Reunion Island was renewed for uted, adding a fourth aircraft to its Athens fleet and three years. long-haul inflight activity flourishing out of Athens. and catering for B&I, in © Kopalas Kyriakos – NLS Studio 056 EUROPE DIVISION Greece / The Netherlands 057

production unit: the complete rebuilding of the THE NETHERLANDS unit was finished January 2015 and resulted in the 1 7,500 16 arrival of several high quality level customers during Production Meals served Clients the year. Some new inflight clients are now served 03 Operating Performance unit per day departing from Amsterdam, like Easyjet (3 based ▶ 15 15

aircraft), Air Canada (6 flights per week and about ∙ 78.000 in house made meals per year), Qatar Air- ways (6 flights per week and about 85.000 in house made meals per year) and Yangtse River Express (about 1.500 in house made meals per year). Exist- ing customers as Ryanair, Air Austral, Arkefly and

Opposite: Transavia renewed confidence to Newrest’s know Newrest on the how. These references will open doors for further Activity Report 2014 way for our client American development of the Dutch’s inflight portfolio. Airlines

Below: In order to minimise costs and to improve the pro- Aegean Airlines ductivity, Newrest in the Netherland implemented aircraft loading ▲ + 2.6 % a new procedure concerning stock movement and Athens’ airport Managed turnover increase (ATH), Greece in the Netherlands control. Consolidation process takes place directly

▶ on the floor and production staff is fully responsible for the stock movement and control. Through two eyes principle the returned trolleys are being North American activity grew as Delta and Air Can- Thanks to hard work from a close-knit and dedicated counted and refilled in the system at the same ada prolonged their respective summer seasons team, Newrest in Greece was able to make 2014/15 The year 2014/15 was a tough time. This new procedure eliminates two side steps and introduced additional weekly flights. American another strong year. Continuing these values is the year for Newrest in the Neth- in the total process and allows a better control of Airlines and Air Transat also extended their summer key to ultimately reaching our goals for next year: stock. Additionally, synergies between activities in seasons, which also resulted in higher revenue for our Greek subsidiary will face number of challenges, erlands. A difficult situation the Netherlands and in Belgium took place on the Newrest in Greece. The Asian market grew as Qatar which include building on Athens’ achievement, resulted on 3 different points: Finance, IT, Commercial and Purchasing sectors. Airways introduced a third daily flight out of Athens. seeking greater efficiency and productivity gains This will be further developed in 2015/16. Emirates, Singapore Airlines added summer flights despite the pressure on sales costs from the con- first of all, several renewed On the quality and hygiene sector, the Dutch sub - and Korean Air started its first ever charter program tinuous bank capital controls, increasing revenue by contracts of Dutch subsidiary to Athens. Unfortunately, Etihad stopped request- putting emphasis on the VIP inflight and extending sidiary obtained ISO 9001 and Halal certifications. ing catering services from Athens in March 2015. our services to existing clients. resulted in the decrease of mar- Several clients’ audits took place with encouraging scores. For next year Newrest in the Netherlands Unlike Athens, the peripheral activity weakened, gins even if there was higher has several ambitious projects as the construction mainly due to the Russian crisis. Russian airlines turnover. of a new central unit for the Buy-on-Board and the continued to reduce their catering services and Duty-Free operations, a common purchase project intensified return catering on all Moscow and St in synergy with Newrest in Belgium, and the intro- Petersburg flights. Small local Greek airlines such as In January, a new law was implemented in order to duction of new business sectors as for example a Astra Airlines and Blue Bird, restructured their flight bring agency staff to the same basic conditions as Buy-on-Board activity on international travel busses. programs and demonstrated good performance. fixed staff. This regulation resulted in 5% increase of Airplane In the catering sector, revenue decreased by 5%, as Newrest in Netherlands overall labour costs. Addi- loading – Amsterdam’s 3 contracts were lost —mainly the staff feeding con- tionally, new regulations of the European Union on airport provisioning of information on allergens needed (AMS), The tract at Athens International Airport— and there were Netherlands amendment of our internal systems. Consequently, no new contracts signed. The catering activity suf- ◀ fers from the deterioration of the market situation for the key project for this year in Netherlands was to many companies, the 10% increase in VAT imposed reduce costs in order to improve productivity. in the summer of 2015 and the drop in consumers’ Mainly Middle-East carriers’ deployed new routes purchasing power. Regarding the QHSE, our Greek to Amsterdam’s airport. In order to stay competi - subsidiary renewed Halal certification in 2014/15 tive in the local market our Dutch subsidiary, oper- and proudly obtained ISO 18001 certification at our ating essentially on the inflight business, required a Athens’s production unit for the first time. Halal kitchen. Investments were made in the inflight 058 EUROPE DIVISION Portugal / Spain 059

Emirates’ A380 loading – Madrid (MAD), Spain

▼

In the inflight sector, turnover rose by 3%. No new PORTUGAL contracts were signed, but various contracts were 92 1 196 renewed, including the Lounge contract for the air- Clients Client Catered trains port in Faro. Services for Iberia stopped in early 03 Operating Performance per week October 2015 as the Spanish company now back-ca- ▶ 15 15

ters for its flights out of Madrid. Despite the rise in ∙ turnover, financial results for the year were negative in light of the many investments, reorganisations and restructurings undertaken within the subsidiary. The objective of these structural changes is to optimise our performance and increase productivity. Finally, the inflight sector received good news: an airport

license for the Porto airport related to the construc- Activity Report 2014 tion of a new production unit. In the catering sector, business was stable, and the ▼ - 4.5 % catering contract for the Faro airport was extended. SPAIN In the Inflight sector, this drop in business was all the Managed turnover decrease Newrest in Portugal serves approximately 200 meals more harsh as a number of our medium-haul clients in Portugal per day at the airport. decided on back-catering for all of their flights to 212 144 122,000 Spain. Our services for Air Berlin, Finnair, Air Algérie, In the rail sector, Newrest in Portugal currently man- Inflight Catering Meals served customers customers every day Iberia Express and Novair were directly affected, ages two contracts for the local Comboios de Por- especially at our units in the Canary Islands, but also tugal rail company covering international and inter- throughout our production units. In addition, Newrest city trains. In 2014/15, performance for these two in Spain saw its Inflight market positioning shift due contracts was stable, with a slight increase in turn- to competition from a number of new local opera- over as compared to the prior year (6%). Relations tors. With the pressure rising, the Spanish subsidiary with the client improved considerably. As a result, at was forced to close down a number of operations, the end of the year, the Portuguese subsidiary was such as its services for Transaero, Pakistan Airways, awarded a third contract for Comboios de Portugal Gambia Bird, Iberia, Hamburg Airways, Uzbekistan for the Alfa Pendular high-speed trains. Operations and Santa Barbara. started on 1 November 2015. This new contract will have a positive impact on our rail business and our Even in this tense environment, the subsidi - ary achieved many successes: Newrest in Spain Newrest production unit in Lisbon next year. Wagons-Lits acquired numerous new clients as well as contract employee In 2015/16, Newrest in Portugal intends to focus on welcoming renewals. Since this year, the Barcelona unit has Alfa Pendulars its group catering business, B&I and event catering. ▼ - 2.5 % been working for TAM Airlines, Korean Air and Royal voyagers – The Faro team is also examining potential airport Lisboan train Managed turnover decrease Flight and this business should increase even further station, Portugal retail opportunities with the creation of a café or res- in Spain this coming year. The volume of flights per week of ▶ taurant in the airport. a few client companies such as Qatar Airways, Emir- ates, Air Europa and Norwegian increased, much to the Spanish subsidiary's benefit. However, this new For Newrest in Portugal, For Newrest in Spain, the past business was not able to offset the loss in turnover 2014/15 was a successful year of year was difficult and turnover in the inflight sector in general on the Iberian peninsula. The production unit in Madrid was awarded the restructuration. The subsidiary dropped by 2,5%. “Best Caterer Europe” prize from our Qatar Airways is dedicated in particular to client. Another major event: the first supply service for Emirates' A380 at the Madrid airport in August. inflight and rail services which The subsidiary was highly affected by political events in Eastern Europe: the crisis in Ukraine and the In the catering sector, Newrest in Spain was highly respectively represent 75% depreciation of the Russian rouble directly affected successful in 2014/15: business in the Canary and 22% of its turnover. operations for Eastern European airlines, caus - Islands increased by 10% and in the Balearic Islands ing a 50% decline in flights to Barcelona, the most by more than 50%, with two new contracts hav - impacted unit in the Iberian peninsula. ing been signed. Newrest serves the canteens 060 EUROPE DIVISION Spain / Switzerland / United Kingdom 061

Swiss Air Lounge catered by Newrest Canonica – Geneva Airport (GVA), Suisse

▼

in public high schools for the government of the approved and will meet the rising requirements effects of these openings: several new inflight con- Balearic Islands and the Universitari Son Espases of our clients. This project will also allow us to see a tracts were signed during the financial year. Since hospital. greater impact on the new pre-order module on the July, Newrest Servair in the United Kingdom provides joint venture's website, which was launched in the Buy-on-Board services for the British airline com- 03 Operating Performance In 2014/15, the Spanish subsidiary continued its early part of the year: the new ecommerce section pany Flybe at 14 airports all around the UK. This ▶ 15 15

efforts to diversify its business. In the retail sector

of www.newrest-canonica.eu allows clients to place contract by itself now almost half of the joint ven- ∙ for maritime companies, after having signed a con- orders on line for meal trays delivered directly to the ture’s turnover with more than 400 catered flights tact with Fred Olsen, the Group also extended its workplace. This offer directly targets businesses who per week. In addition, another important success collaboration with Balearia in the Balearic islands. do not have cafeterias and who want to offer quality has been the signature of a new inflight contract This orientation, which complies with the Group's meals to their employees. with BMI Regional: since June, Newrest Servair has diversification policy, must be extended even further provided bar service, single-class sandwiches and next year, in particular targeting maritime companies extensive VIP services, serving about 400 meals per

but also private aviation. day. These new contracts considerably increased Activity Report 2014 UNITED KINGDOM activities for our joint venture and represented a great challenge for the whole team. saw its sales increase by 2.5% for business aviation 6 1,285 5 Production units Flights catered Clients SWITZERLAND catering. Despite a 10% decrease in business avia- & logistic centres per week In terms of existing contracts, Newrest Servair has tion traffic at the Geneva airport in 2015, many con- been serving British Airways City Flyer since 2009.

3 12 8,600 tracts were signed with private airlines, such as Pres- Working closely with the airline and suppliers has Airports Clients Meals served idential Flight, Qatar Executive and Jetex. In parallel, revealed that the service quality level could be lounges every day the Lounge business grew both with the One World greatly improved for British Airways, especially by Lounge, thanks to the arrival of Iberia in addition to continuously seeking new solutions and new prod- British Airways, but also thanks to a new contract ucts to make the passenger experience even more signed in August for the Air France/KLM and Dnata enjoyable. After regularly analyzing passenger lounges. feedback and market competition, the joint ven - ture decided to shift budget money and to focus In terms of catering, Newrest Canonica signed new on specific routes and times of day. This improved contracts, for example with ISO (provision of facility the passenger experience without increasing overall management and banqueting services) and SITA in expenditure for the airline. Furthermore, the intro- June 2015. Finally, further to an invitation to tender, ▲ + 72.1 % duction of a concierge service allowing airline’s crew the joint venture was also awarded the management Managed turnover increase to optimize additional stock at any of the 14 British ▲ + 12.6 % of the new cafeteria at the CERN (building 774), in the United Kingdom airports has generated a true win / win position for Managed turnover increase located in Prévessins, France, and the Natural His- client’s airlines and Newrest Servair. in Switzerland tory Museum restaurant in Geneva, which will open its doors in December 2015. Forecasts for next financial year remain very optimis- The financial year 2014/15 was tic: the joint venture plans to further expand its net- The teams in our unit were reorganized in early 2015, work in the UK. Internal team development is a core This year, business at Newrest which stabilized the quality of services and led to very successful for Newrest concern of Newrest Servair and the joint venture will the deployment of additional means to conquer new Canonica, our Swiss joint Servair in the United Kingdom: implement an internal development plan, without markets, such as Lounges and Catering. In 2014/15, which growth and sustainable delivery of service to venture, rose compared to the unit completed its renewal of its highloader truck the joint venture, exclusively our existing customers would be impossible. the prior year: turnover in fleet. Next year, the entire utility vehicle fleet will dedicated to inflight business, also be renewed. the inflight sector remained embarked on a growth strategy Regarding Quality, Newrest Canonica in Switzerland stable and turnover in catering successfully achieved ISO 9001, 22000 and 14001 that increase turnover by 72% increased slightly. certification. The joint venture is also committed in one year. to having its catering units certified through local quality accreditations, such as Fourchette Verte and In terms of the inflight business, Newrest Canonica A total of 4 new operation units were opened in Bir- GRTA. saw a clear drop in revenue per passenger due to its mingham, Bristol, Exeter and Edinburgh, an encour- main clients' (United Airlines, Etihad Airways, Etihad Furthermore, a project targeting a production aging fact for potential clients. Regional and Saudia Airlines) new product orienta- kitchen dedicated to the delivery of food services, It wasn’t long before the joint venture felt the positive tions. Unlike catering for airlines, our unit in Geneva intended for the market outside of the airport, was NORTH AFRICA DIVISION Introduction 063 NORTH AFRICA

The North African Division saw In Tunisia, the geopolitical events and their impact on tourism obviously had a very negative effect on growth in its turnover of 7,9% 03 Operating Performance

Newrest's business. Passenger travel in Tunisian airports dropped considerably during the year (-70% ▶ 15 15 in 2014/15, for a financial result for Djerba and -35% for Tunis Carthage), leading to a ∙ that rose by 20% compared mechanical contraction in turnover and the perfor- to last year. mance of the retail business in the country. Cater- ing and Remote sites also felt the negative impact, with turnover declining by 15% and a financial result This positive overall performance was not uniform that is also behind prior years. These two businesses across all of the region's countries but is due for the must improve their results in 2015/16. most part to the very good sales, operational and Activity Report 2014 Despite Newrest's complete dedication to its his- economic performance of one country: Morocco. toric partnership with Tunisair and its holdings in The North African Division is growing and now Algeria Tunisie Catering's capital, the Group decided to Egypt includes eight countries: Morocco, Algeria, Tunisia, withdraw from Tunisie Catering's management and Ghana Guinea-Conakry, Liberia, Niger, Ghana and Nigeria. Guinea-Conakry capital. As Tunisie Catering has not been paid for Liberia The sales of our subsidiary in the Cherifian realm services rendered to its principal client Tunisair, it Libya represent 65% of the turnover for the zone and 91% has been placed under receivership since March Morocco of its financial result. In terms of catering, Newrest 2015. Despite this difficult state of affairs, the Group Niger in Morocco once again confirmed its leadership intends to remain present in the country in order to Nigeria position by signing many major contracts and by reinforce its relations with OACA and sustainably Tunisia entering the penitentiary market segment. The retail develop its business. concession business is also doing very well, as the In Nigeria, the Newrest Group increased its equity Moroccan teams opened four points of sale in Cas- in the ASL inflight catering operator in the sum - ablanca's airport this year. Finally, the Moroccan mer of 2015, adding two more sites to its African subsidiary inaugurated a new inflight production unit inflight network: one in Lagos and one in Abuja. For 148,500 117.2 M€ 12.1 % in Casablanca - a modern structure with last-gen- next year, the Nigerian subsidiary is also consider- Meals served Managed turnover of Group’s managed eration equipment that complies with international ing development in other business sectors such as per day 2014∙15 turnover standards applicable in the sector. Remote site management in the southern part of the In Algeria, the Group's turnover doubled thanks to a country where major oil and gas operators are highly number of new Remote site contracts (KCA Deutag, present. Petrofac and Lead) and Catering contracts (Lycée Finally, Newrest closed its subsidiary in Mauritania in International Alexandre Dumas and the French February 2015 as the commercial environment stag- TURNOVER DISTRIBUTION embassy). Airport retail sales also rose by close to nated and the local economy could no longer offer (Total managed turnover 2014∙15 excluding Saudia Catering) 20% in Algiers thanks to renovations in all of the any opportunities for the Group's development. points of sale and the introduction of new concepts. However, this significant growth was not reflected For the 2015/16 financial year, the region's objec- 20.2% in the expected financial performance: the Alge - tives are well-defined: to maintain and consolidate REMOTE SITE rian teams must still stabilise their operations for the Group's positioning in Morocco, in particular with our clients and sustainably implement the Group's the launch of high-speed train lines; to effectively management processes and tools. Various appoint- implement our management processes in Algeria, 42.7% ments to the senior management of the subsidiary and to increase business in Tunisia, Guinea, Liberia, CATERING 19.0% RETAIL (Arezki Amir: Director General of the Remote site Ghana, Niger and Nigeria. business; Bruno Heriché: Director General of all of the subsidiaries; Samia Louz: Secretary General) will 18.1% consolidate our Algerian businesses and ensure an INFLIGHT improvement in financial performance. 064 NORTH AFRICA DIVISION Algeria / Ghana 065

Turnover for airport concession activity increased following its launch of a new Accra - Washington DC ALGERIA by 20%. All points of sale were renovated to better GHANA route in August 2015, which we are proud to serve. 6 19 8 meet consumer needs by offering welcoming sitting 1 6,000 7 A new contract has also been signed with Qatar Clients Sites of Points areas and an extended range of products. The Alge- Production Meals served Clients Airways for its Cargo operations in Ghana, which 03 Operating Performance

operation of sale unit per day rian subsidiary managed two events in collaboration started in December 2014. ▶ 15 15

with the airport in Algers: Strawberry Weeks in April ∙ In summary, the Ghanaian subsidiary continued to and “The Airport celebrates number 31” for year- maintain excellent customer relations and trust. end festivities. On these occasions, points of sale Overall, a total number of more than 2,000,000 for Newrest in Algeria offered special menus and meals, 1,700,000 passengers and 5'000 flights were products. served during 2014/15. New menus were created The corporate catering sector rose to the challenge for our 3 major clients, whose contracts were in terms of development, by securing new contracts renewed last year, with positive remarks received and boosting turnover by 50%. The Algerian subsid- throughout the year. Activity Report 2014 iary is now collaborating with players in education Looking ahead to 2015/16, Newrest in Ghana will (Lycée International Alexandre Dumas since Janu- strongly position itself to retain client trust. In order ary 2015 and Petite Ecole d’Hydra since September ▲ + 90.4 % ▲ + 15.6 % to expand its business to developing local activity 2015), but also in the administrative sector with the Managed turnover increase Managed turnover increase (corporate restaurant management, food service, takeover of the French Embassy restaurant since July in Algeria in Ghana outdoor catering for Embassies and High Commis- 2015. The portfolio of prospects appears optimistic sions among others) a new food production unit in terms of business growth in Algeria. was constructed located less than 300 meters from Where Remote sites are concerned, Newrest in Alge- Accra’s airport: operations will start at the end of ria experienced close to 300% growth by attracting In 2014/15, Newrest in Ghana 2015. In the inflight business, the Ghanaian subsid- top clients and strengthening operations already experienced a very turbulent iary is optimistic for new contracts with other Euro- underway since the previous year. The subsidiary pean airline companies like SN Brussels Airlines signed contracts with KCA-Deutag, LEAD, Petrofac, year. The subsidiary, essentially and KLM. Moreover, for the coming financial year, Tecnicas Reunidas, Groupement Touatgaz, CCC, dedicated to the inflight business Newrest in Ghana plans to modernize and enlarge Duro Felguera, Sinotharwa and Belectric, thus guar- its high-loader fleet and to increase its raw-material Retail points and operating a production unit of sale anteeing a presence over the entire south of Algeria. purchase volume from the local market maintaining Opposite: In addition to management, logistical means were its primary objective of good quality products. Sahara Tea next to Accra’s international air- Right: Timgad – implemented with the creation of a logistics base Alger airport port, suffered the consequences (ALG), Algeria in Adrar, to complete the operational headquar - Catering ters at Hassi-Messaoud. The range of services was for our client ▶ of the Ebola epidemic, as did South African also increased: catering, accommodation, overall Airlines – Accra several countries in Newrest’s Airport (ACC), In 2014/15, Newrest confirmed maintenance of camps and treatment of domestic Ghana waste. The objective for 2016 is to stabilize current Western African network. ◀ its sustainable implantation in operations in order to continuously improve client

satisfaction. Algeria with significant develop- Inflight activities with local airlines were reduced ment of all business. In order to due to the crisis. The Ghanaian subsidiary lost its client Gambia Bird Airlines, which had to suspend control this growth, the manage- commercial operations as from December 2014 and ment team was reinforced at was finally liquidated. Kenya Airways had to reduce the number of weekly flights to Accra, operating only headquarters and in the field. half of scheduled flights and cancelling its routes to Trainers and operational manag- Sierra Leone and Liberia until March 2015. This fact contributed to the drop in Ghanaian turnover by 2% ers contributed their skills to compared to the previous fiscal year. supervise local teams and thus Nevertheless, Newrest in Ghana also had some good improve quality of services. news in 2014/15: this fiscal year saw the increase of flight operations for South African Airways by 50%, 066 NORTH AFRICA DIVISION Guinea-Conakry / Liberia / Morocco 067

In order to gain additional revenue, the joint ven -

GUINEA-CONAKRY ture diversified its business in 2014/15 after sign- LIBERIA ing a contract in the Remote site sector. Between In 2014/15, Newrest in Morocco 1 1 1,500 The year 2014/15 was a very Production Site of Meals served January and August 2015, CGA Newrest was

experienced strong growth in 03 Operating Performance unit operation per day difficult one for Newrest's ▶ 15 15 terms of operational performance, Liberian subsidiary as business ∙ finishing the financial year came to a complete halt with managed turnover, 20% in August 2014. higher than the previous year.

After setting up its structure in Liberia in 2008, This growth is mainly thanks to the addition of major

Newrest invested heavily in Monrovia: in 2013, a Activity Report 2014 contracts for corporate catering, the opening of con- brand new inflight production unit was built close cessions at Mohammed V airport in Casablanca, and to the Roberts Field airport. Following the launch of also a very positive season in airline catering. The activities at the end of 2013, the Ebola epidemic had Right: results of the Moroccan joint venture are the fruit of Catering & a tremendous impact on the company, forcing air- management teams’ operational effort. They were also optimized for the French ▲ + 74.6 % lines to considerably reduce or even suspend their Army – by mutualization and grouping of purchases. Conakry airport, Managed turnover increase flights to the Liberian capital. Newrest in Liberia was Guinea-Conakry in Guinea-Conakry therefore obliged to cease operations in 2014 and During the financial year, structuring projects were ▶ they have not started up again as of today. Despite initiated and will continue to have a positive impact the official declaration indicating that the epidemic on Moroccan activity next year. In the airport con- ended in Liberia in June 2015, hopes of recovery cession sector, Newrest in Morocco developed The year 2014/15 was intense for in airline traffic and airport business remain mini - points of sale at airports in Casablanca, Fez, and our joint venture in Guinea, CGA mal. Today, only one airline, Kenya Airways, serves Rabat with franchises such as Paul, Café Illy, Médina Monrovia. and Mr. Brochette among others. Newrest. The country's economy In terms of corporate catering, the core of Newrest’s is unstable and is still suffering business in Morocco, new contracts were signed from the impact of the Ebola MOROCCO (e.g. CHU, Cheikh Khalifa hospital, University housing complexes, Ciments du Maroc and Attijariwafa). virus on the country. 33 10 148 38 Moreover, the Moroccan joint venture invested over Clients Sites of Clients Point responsible for the complete management of operation of sale 14 million Moroccan dirhams into the Casablanca The epidemic, which reached its climax during the the French Army's remote site in the Guinean and Marrakech CHUs, equipping them with a mod- last half of 2014, continued in 2014/15 to the detri- capital close to our production site at Conakry's air- ern meal-distribution system thanks to dual-temper- ment of the local economy. port. The site hosts the Army's healthcare services ature trolleys. Newrest in Morocco participated in and the treatment centre for Ebola patients. CGA the opening of the market in the penitentiary sector In the Inflight sector, the joint venture had to face Newrest worked over an eight-month period, serving by managing 21 establishments scattered across the the direct consequences of this epidemic: most 77,000 meals to the military and patients. In addition center and south of the Kingdom. airlines landing at Conakry were obliged to con - to the catering services, the joint venture provided siderably reduce or in fact halt their flights to the hotel, laundry, waste management and pest extermi- Retail point Guinean capital. The joint venture's inflight business of sale nation services. Monsieur was particularly affected by Asky's cancellation of Brochette – Casablanca flights, the end of Brussels Airlines' operations, the The Ebola virus epidemic is still active today in the airport (CMN), sharp drop in traffic on Air France flights and the country. The partnership with the CGA company Morocco indefinite postponement of the launch of Emirates' remains very bright, however, for the upcoming year: ◀ flights to Conakry's airport. This resulted in a drop we hope to see a rapid end to the epidemic, which in the country's inflight turnover of 60%, with the should allow for economic activities to recover and, inflight business only representing 30% of the joint more particularly, for CGA Newrest to gain new mar- venture's turnover (as compared to 100% in the prior ket share in the Inflight and Remote site sectors. ▲ + 20.7 % financial year). Managed turnover increase in Morocco 068 NORTH AFRICA DIVISION Morocco / Niger / Nigeria 069

Retail point of sale Despite these difficulties, the entire local team used Medina – NIGER NIGERIA Casablanca all of their expertise to face the challenge and initiate airport (CMN), actions to develop business within the country. In Morocco 1 3 2 3 3,000 Client Sites of Points 2015, the efforts were rewarded in the form of two Production Meals served 03 Operating Performance

▶ operation of sale units per day new remote site and catering contracts. Newrest ▶ 15 15

in Niger works for the Barchan Force of the French ∙ Army based in Arlit in their restaurant, serving more than 120 men. The second contract includes the management of the Orange company restaurant in Niamey and covers 40 meals per day. With regard to retail, our two Daily Break points of sale located in highway service stations have been open for a year now. As the restaurants got off to a Activity Report 2014 slow start, the subsidiary in Niger reviewed its range of products and sales prices to better adapt them to ▼ - 44.5 % the local purchasing power and the culinary tastes Managed turnover decrease of consumers. A “take-away” option will also be in Niger available by the end of the year. Since the complete redesign of the menu, Newrest in Niger has seen an increase in turnover of more than 90%. The Newrest Group remains very committed to its The year 2014/15 was eventful presence in Niger. In the coming year, the subsidiary in Niger intends not only to consolidate its existing ASL Nigeria, a public company for Newrest in Niger. In a difficult commercial partnerships but also to develop other in Nigeria, entered Newrest’s With loyalty-building work surpassing 97% of its con- economic environment and activities by proposing innovative and competitive tracts in bids and obtaining several new contracts, catering and hotel solutions to economic operators. portfolio in August 2015. the joint venture’s corporate catering business is in light of lesser development ASL provides airlines catering bringing in excellent results. A partnership was of mining companies operating established with the Mohammedia Hotel School, and services in Lagos, Abuja and 12 graduates were recruited in order to train future in the country, Niger's subsidiary Kigali (Rwanda) as well as managers in corporate catering techniques. saw a substantial drop in its lounge services (Lagos & Abuja), Simultaneously, Newrest in Morocco entered to local business, leading to a decrease airline catering market after the buyout of Atasa at retail and duty free outlets. the end of 2013, and with the construction of a Cas- in turnover of 44%. ablanca production unit. Inaugurated in spring 2015, Newrest has significantly strengthened its share - this unit now serves 1,000 meals per day to approx- Newrest in Niger is a subsidiary for which 80% of its holding in ASL in 2015, and in agreement with the Left: imately 30 clients, not only in the onboard catering turnover results from its Remote site business and board, instituted a number of management changes Point of sale Daily Break sector, but also for private airlines. it was significantly affected by the closure of the for the company. Richard Akerele, previously CEO, managed for Imouraren site, a uranium mine managed by Areva, has taken on the role of non-Executive Chairman, Total – Niger The upcoming year is promising in terms of projects: at the end of 2014. In the prior year, this contract while Laurent Moussard was given the responsibility ◀ after building and fitting out the new headquarters, alone accounted for 52% of the subsidiary's turn - as country manager for Nigeria. Alain Masson has the Moroccan joint venture will open its own acad- over. With the closure of this project, Newrest in taken over the new position of General Secretary, emy in 2015/16. It will be located at headquarters Niger was obliged to implement an overall restruc- assuming he responsibility for Finance, Administra- and equipped with a training restaurant so that turing programme: Imouraren employees were relo- tion, Legal and Human Resources. employees can learn all the Group’s areas of trade. cated to other sites in the zone of Arlit, Cominak This focus on talent training should allow Newrest and Somaïr. Newrest in Niger continues to provide An entire task force, made up of almost a dozen to maintain its strategic line in Morocco: sustain services to the two remote sites operated by other Newrest staff was sent to Nigeria for 2 months in its position as leader on the market for corporate Areva Group subsidiaries and provides more than order to institute changes in processes, proce - catering and airport concessions, while continuing 400 meals per day. dures, unit changes, HACCP audit, financial audit, its growth on airline and rail catering markets. 070 NORTH AFRICA DIVISION Nigeria / Tunisia 071

Right: IT evaluation, commercial integration, retail and Newrest employee lounges as well as brand strategy, in order to boost serving a client – ASL and to confront the major competitive issues Tunisia that ASL is facing with the entrance of 2 new compet- 03 Operating Performance

▶ itors in Lagos, change of government, and depressed ▶ 15 15

international oil & gas prices putting major pressure ∙ on Nigerian GDP.

The process of change at ASL is still in early days, but management is convinced that Nigeria, country with the largest and growing population in Africa, offers major opportunities for growth and improve-

ment in the future and our group will put major Activity Report 2014 efforts into rightsizing the company and preparing it for a successful future.

TUNISIA In the Inflight sector, despite extreme efforts and the unshaken commitment of the Group, all of the 28 10 27 inflight catering activities came to a complete halt. Clients Sites of Points operation of sale The airport retail business, for its part, was heavily affected by the drop in tourist travel of close to 70% in 2014/15. A pioneer in catering trades, Newrest in Tunisia continued to work on consolidating its historic presence in the country despite all odds and on strengthening its position in catering, Remote sites and retail. With regard to catering, which represents close to half of the subsidiary's turnover, Newrest in Tunisia limited the loss of business thanks in particular to the retention of its major clients, including British Gas, Total and the Etablissements d'Enseignement Français en ▼ - 41.2 % Tunisie. The subsidiary was also able to add new cli- Managed turnover decrease ents to its portfolio: it manages a canteen of AMI in Tunisia Assurances and four sites for the private El Amen clinic, serving 750 meals per day. In the Remote site sector, the year was successful for Newrest in Tunisia: new onshore and offshore In 2014/15, Tunisia faced many Next year, despite very serious economic difficulties contracts for Rowan Drilling and ECC/TCC were facing the country, the Newrest Group intends to major events, especially involv- signed, bringing our services up to 570 POB. The consolidate its positioning in Tunisia in all business development of the supply business for a number of ing security, which dashed the sectors. Every crisis provides opportunities to those remote operators and the new contract with OMV who know how to adapt. This is Newrest's challenge hopes of an immediate economic Gaz Sud must allow the subsidiary to recover growth in Tunisia for upcoming years. in the early part of next year. recovery and worsened tensions Regarding Quality and Hygiene, however, 2014/15 within society. was particularly busy, with the renewal of the ISO 22000 certification for the Lycée Pierre- In this difficult environment, the year was marked Mendès-France and British Gas sites, but especially by a significant drop in the scope of business for the new ISO 9001, ISO 14001 and OHSAS 18001 Newrest in Tunisia, especially in Inflight and Retail. certifications. SOUTHERN AFRICA DIVISION Introduction 073 SOUTHERN AFRICA

In Central and Southern Africa, In Uganda our joint venture with UIS renewed our retail contract for the Entebbe airport. This also led the Newrest Group underwent 03 Operating Performance

to multiple catering contracts in the B&I sector with stakeholders of the airport. These new contracts val- ▶ 15 15 substantial changes in general idate our strategy based on activity diversification. ∙ organization, with restructur- In Angola, the signature of a major offshore Remote ation reducing Divisions from site contract in Soyo has been the opportunity to three to two on the continent. enlarge our ship supply activity and to propose significant activity coverage to clients and prospects in This allowed Cameroon, Congo the country. A new sales team was contracted, and

and Gabon to be attached to they brought expected dynamism and experience to Activity Report 2014 new contracts. existing countries. Angola In Madagascar, the Group’s priority is intensive sup- Cameroon port for Ambatovy, our key local client, during these Congo-Brazzaville In the Remote site business, the integration of those extremely difficult economic times. By doing so, Gabon three countries and the start-up of Remote site Newrest has demonstrated its skill in working along- Madagascar activities in Angola created constructive synergies side clients, to reduce cost while maintaining a high Mozambique and savings for Newrest and also for clients. Our quality of services. South Africa offshore clients, for example, can now move their Tanzania new Recognition for dnata Newrest has shot up over the equipment from one country to another, with contin- Uganda past year amongst airport stakeholders in South ued service guaranteed, and without borders. In the Zambia Africa. Carried by an ambitious action plan and a inflight business, multiple airport projects will be ini- highly motivated partner company, the joint venture tiated next year, resulting in the construction of sev- continues supporting historical customers, and plans eral brand new terminals. Drawing from our exten- to welcome new clients. sive inflight network, as well as our longstanding 44,700 83.6 M€ 8.6 % experience in retail on the continent, we are today Meals served Managed turnover of Group’s managed able to work in collaboration with airport authorities per day 2014∙15 turnover offering innovative projects and guaranteeing ade- quate integration of our assets. Developing catering activities in the division remains a strategic priority: although the South African catering market is mature and contracts are limited, Newrest challenges the competition by maximizing its assets. TURNOVER DISTRIBUTION (Total managed turnover 2014∙15 excluding Saudia Catering) In Congo, the mobilization of four new offshore contracts in the space of two months, supporting more than 400 POB, demonstrated Newrest’s compe - tence in the Remote site sector. All necessary means have been deployed, including a new logistic hub. 31.3% INFLIGHT During its restructuration, Newrest in Gabon, obtained a long-term contract with Total, off the 67.0% coast of Port-Gentil. This is a guarantee of the In Zambia, Newrest is seeking new activities within REMOTE SITE 1.6% RETAIL Group’s continued presence in this country. The Lusaka’s airport. Operations should increase over dynamism of our retail activity at the Libreville air- the next few years, thanks to the project for a new 0.1% port will be confirmed through the inauguration of a airport terminal, which will be operational in 2017. CATERING new Newrest-managed retail point. 0 74 SOUTHERN AFRICA DIVISION Angola / Cameroon 075

ANGOLA CAMEROON

Containers being Newrest staff – 2 8 9,000 charged – Angola 1 5 4,000 Cameroon Client Sites of Meals served 03 Operating Performance Clients Sites of Meals served operation per day ▶ operation per day ▼ ▼ 15 15

∙ Activity Report 2014 ▲ + 16.4 % Managed turnover increase in Cameroon ▼ - 26.6 % Managed turnover decrease at the training center for Eneo, the local national in Angola Despite the bearish economic electricity producer and operator. Newrest pro - vides catering services during the day, for 60 to climate in the oil sector, Newrest 150 trainees per day. As part of this contract, the Lobito, to name a few. The management contract for experienced a year of growth in subsidiary also provides catering for the Zonals, an For Newrest in Angola, 2014/15 the historic African Worker barge ended this year annual sporting event where all Eneo regional teams after operations ceased and it was demobilised. In 2014/15, with a rise of over 16% participate, or approximately 700 persons over one was a transitional year. A number the Remote site sector, 400 dedicated employees in turnover. Perenco renewed its weekend. work for seven clients and serve 2,000 POB. of new contracts were signed, trust in Newrest for management The year was also synonymous with stability and which consolidated its solid In the group catering and hotel services sector, the security for operations with the implementation of year was not as bright: after five years of operations, of all its offshore sites, particu- new processes. Moreover, the Cameroonian subsid- positioning on the local catering the Angolan subsidiary lost its management contract larly with the inauguration of the iary increased its autonomy, thanks in particular to market. The subsidiary, which is with Total for the Chicala hotel. Nevertheless, the a drilling operation that allowed for complete inde- AFM contract for the Torre Atlantico company res- new Munja flotel in July, able to pendence of water needs and also offered scope for mainly devoted to management taurant in Luanda was renewed in January 2015 and accommodate 200 people. freely supplying water to local populations. covers 600 meals per day. and catering for off-shore plat- As part of the kitchen training provided since the With regard to safety, Newrest's teams in Angola cel- previous year, the Cameroonian subsidiary hired forms and ship supply, also relies Based on the Group’s policy for diversification of ebrated 12 consecutive accident-free months on a a pastry chef to train its offshore staff. About 20 activity in every country of implantation, the Cam- on its expertise to provide group number of sites, a perfect illustration of the teams' employees benefitted from these cooking and pas- eroonian subsidiary began business in corporate commitment to occupational safety. This commit- try classes, with over 300 hours of training provided, catering services. catering after winning the bid for the restaurant ment undeniably contributes to improving the satis- equal to 15 hours of training per employee. Newrest faction of the Angolan subsidiary's clients, who know in Cameroon plans to continue capitalizing on the In terms of the Remote site sector, the year was suc- they can count on our dedication in every way. human aspect of business, and has also imple - cessful for Newrest in Angola, which saw its Ship mented a mutual fund to cover the health expenses In view of the complex economic environment fac- Supply business grow considerably. The subsidi - of its employees and their families. ing 2015/16, Newrest in Angola has started to work ary increased operations by a factor of two on the on innovative solutions to support its clients in All teams in Cameroon are dedicated to Quality, and Sonils site in Luanda and acquired new clients, such their cost reduction processes. The diversification are working hard towards obtaining ISO 9001 certi- as Somoil, an Angolan oil company, as well as CGG. of activities, which had already started over recent fication, with the new version in October 2015. After Newrest in Angola thereby considerably strength- years, will also be one of the central themes of this its successful investments, and thanks to securing ened its presence in the country's different ports, in new year. its operations, the subsidiary has positioned itself as particular Soyo, but also Port Ambouin, Dande and a key player in Cameroon’s catering sector. 076 SOUTHERN AFRICA DIVISION Congo-Brazzaville / Gabon 077

contracts, and further structuring to respond to the CONGO-BRAZZAVILLE major bids scheduled for the end of 2016. Newrest also plans to diversify its activity in Congo to include 6 1,200 6 Sites of Meals served Clients the public catering market at the Pointe Noire airport. 03 Operating Performance

operation per day ▶ 15 15

∙ GABON 6 3 3,000 Sites of Points Meals served operation of sale per day Activity Report 2014 In terms of Remote sites, which were particularly affected by the crisis, several contracts were terminated for various reasons: departure of barge from ▼ - 50.2 % Gabon, termination of drilling after the drop in oil Managed turnover decrease prices or contract lost to another company. Nonethe- in Congo-Brazzaville same reasons, the Geoocean flotel, purchased by less, the Gabonese subsidiary was able to achieve a the Congolese subsidiary, which was scheduled to few exploits: after 6 months of fruitful collaboration collaborate with one of the major companies (ENI or on the Hercules 260 offshore drilling ring, which Total), experienced a major plunge in activity. ▼ - 25.2 % accommodates 90 POB for ENI, the ship continued In Congo, following the loss its route towards Congolese waters. The Newrest As a consequence, the strategy of Newrest in Congo Managed turnover decrease Group thus shows that its expertise knows no limits, of the main ENI contract in had to be refocused on improving competitiveness in Gabon and offers its clients offshore catering solutions in with optimized rates, management of structure fees, July 2014, which alone repre- various African countries. Moreover, Total renewed better responsiveness with partners and greater sup- its trust in Newrest’s Gabon subsidiary with respect sented over 60% of turnover, port from headquarters along all management levels. to its offshore facilities, particularly with the addi - Above: the 2014/15 financial year was Container Thanks to this active support, particularly on the tion of the OTT01 flotel, with a foreseen capacity loading in Remote a challenging one, between commercial front, the end of the financial year was of 350 POB. The diversification of its Remote site site activity – marked by a solid rise in business for the Congo - activities was solicited by SEEG (Gabonese elec - Gabon structural readjustment and lese subsidiary, with several new contracts. A con- tricity provider) in order to manage its accommo - Left: Retail point of business dynamism. tract was thus signed with Saipem for the TAD1 dation, catering and event services at its national sale Calao – oil platform, an offshore rig with 100 POB for ENI. training center, as well as its two remote sites for Libreville airport The sudden, sharp and sustained drop in oil prices (LBV), Gabon Moreover, operations began on the Hercules 260, hydro electrical dams in Tchimbélé and Kinguélé. weakened sales even further, ending in the departure an offshore drilling rig with 90 POB also for ENI. ◀ of the Triumph barge, owned by our offshore client In the airport concession sector, business also Their catering services had been managed by the SFG, in April 2015, followed by the termination of dropped during the year, despite the success - Group’s Gabonese subsidiary until then. Newrest an onshore contract for Caroil in May 2015. For the ful renovation of Calao and Caffé Lindo out - also signed a new test contract in Congo with Bour- In Gabon, as with many lets at the Libreville airport. Newrest in Gabon bon, for a refueling ship of 15 POB. This should lead Above: plants to carry out major managerial changes Bourbon's to the management of 9 other such ships, and two other Newrest subsidiaries refueling ship and implement an exchange of expertise with the larger vessels (100 POB for each one on average). in Africa, the year 2014/15 was Opposite: North African Division, while applying manage - Simultaneously, the Congolese subsidiary success- Hercules 260 ment basics well-known in the zone. The three fully completed an 8-week contract on the Halani 1, strongly marked by a drop Offshore activity points of sale operated by the subsidiary will thus in Congo- a flotel accommodating over 200 POB, chartered by Brazzaville in oil sector business. In eight become a window for the Group’s expertise in Petro Services, for Total. Positive feedback has been ▶ terms of concessions in the South African zone. received from all players involved. months, Gabonese subsidiary Where Health and Safety is concerned, the Gabonese Should things continue in this vein, the upcoming experienced an important drop subsidiary is proud to have obtained health approval year will allow the Congolese subsidiary to stabilize in turnover and the number from the AGASA (health agency for companies and its activity thanks to proper execution of ongoing of clients fell from ten to three. organizations in the food sector) in September 2015. 078 SOUTHERN AFRICA DIVISION Gabon / Madagascar / Mozambique 079

Prospects are ambitious for next year: the key second quarter of 2015, for example, when the condition for a pick-up in growth is continued nickel price hit the lowest level since the begin - structuring of the management team, by imple - ning of the mine construction in 2007, Ambatovy menting internal Group management systems (e.g. had to put part of its employees on technical leave 03 Operating Performance

Winrest) and by restructuring its central services. and reduce the number of subcontractors work- ▶ 15 15

ing on the Tamatave site. Between April and June, ∙ Newrest in Madagascar had to terminate the con - tracts of close to 100 employees working on this MADAGASCAR site - 15% of its personnel - due directly to the drop in the number of meals served. This reduc - 6,000 4 7 tion impacted both local and expatriate workers. POB Points of sale Contracts In this difficult work environment, the subsidiary in Madagascar doubled its efforts to offer Ambatovy's Activity Report 2014 employees a living environment that is as pleasant as possible. Newrest's teams in Madagascar were, for example, involved in the organisation of site events. Throughout the year, the subsidiary organises festive events to brighten the various living areas on the sites: national day celebrations honouring Madagascar as well as other countries, Christmas concerts and shows, theme-based lunch and evening events, etc. ▲ + 19.5 % From a sales perspective, Newrest in Madagas - Managed turnover increase car also extended its client portfolio thanks to two in Madagascar Warehouse new corporate catering contracts. The subsidiary at Ambatovy Remote site – is now working for its new client Sacimem in Ant- Madagascar sirabe, serving close to 100 meals a day, and in ◀ Holcim in Tamatave, where it serves around 50. Present in Madagascar since As part of its continuous improvement process for services, Newrest in Madagascar successfully 2006, Newrest significantly passed the annual ISO 9001 certification exami- MOZAMBIQUE increased its business on the nation. This result reflects the efforts of the teams In Mozambique, the oil industry in Madagascar to implement processes targeting island in 2013 when the Remote maximum customer satisfaction. In parallel, new slowdown and the overall site contract was launched with partnerships with the Institut Pasteur and the Royal economic context prevented Environmental Health Institute of Scotland respec- Ambatovy for a nickel and cobalt tively contribute to the approval of the quality of the Group from solidifying refining site. The subsidiary in meals served, based on bacteriological tests, and to its operations, despite local the training of Newrest's employees in Madagascar. Madagascar supplies approxima- presence and solid partnerships. tively 6,000 POB per day on three main sites for this The Group remains confident however, given the potential of the local market. Field resources client: two in Tamatave and offer many opportunities, particularly in the field one in Moramanga. of Remote sites, but also in corporate and inflight catering. Mozambique therefore shows wonderful Left: Meal The entire local team relies on its expertise to prospects for growth in the upcoming year. Several preparation at Ambatovy ensure the satisfaction of this client, in particular projects have been presented in response to numer- Remote site – ous bids. Madagascar by supporting its efforts to reduce costs in light of the current drop in prices of raw materials. In the ▶ 080 SOUTHERN AFRICA DIVISION South Africa / Tanzania / Uganda 081

So 2014/15 was a year of stabilisation and consol- SOUTH AFRICA idation in the joint venture's businesses: after the UGANDA 2 12,000 18 merger with dnata in 2013 and a rocky, difficult 10 1 1 Production Meals served Clients 2013/14, the future is bright for dnata Newrest. Inflight Client Point 03 Operating Performance units per day customers of sale ▶ 15 15

∙ TANZANIA

1 1 Client Site of operation Activity Report 2014

▼ - 0.2 % + 21.2 % Managed turnover decrease ▲ in South Africa Managed turnover increase in Uganda

In terms of sales, 2014/15 was a success: relations The year 2014/15 was a success- with our clients improved considerably thanks to 2014/15 has been a successful ful one for dnata Newrest in the implementation of monthly meetings. A new lounge contract for the Cape Town airport was Newrest Group experienced a year for our joint venture in South Africa. The joint venture, signed: from February 2016, the joint venture will Uganda with UIS (Uganda Inflight which is for the most part dedi- provide catering and hotel services, and a dedi - constructive year in Tanzania, cated team of 18 individuals will serve more than where it officially established Services): the general turnover cated to the inflight sector, 100 meals per day. its subsidiary amongst rich is on the rise and client saw its turnover increase by 8% For its part, inflight catering, despite two contracts satisfaction is high. as compared to last year. having been lost (Singapore Airlines in Cape Town potential. and Johannesburg, and Thai Airways in Johannes - After several projects in the airport concession sec-

burg), saw its turnover rise thanks to an increase tor, operations finally kicked off, integrating Remote Newrest UIS, which operates in the inflight, catering Dnata Newrest operates two production sites in in business with a few existing clients: Emirates site activities for Caroil. Newrest successfully estab- and retail sector, received various recommendation Cape Town and Johannesburg, and offers inflight increased its flights from three to four per day to lished itself at the Mtwara site by managing the Rig letters from important clients, which encouraged our catering, VIP catering, lounge management and Johannesburg starting in October 2014. Air Namibia C2 camp. Although this contract is for a short time, local team even more. Duty Free on Board services to 18 clients. inaugurated a new service in March to Walvis Bay Newrest is confident that many other opportunities In the inflight business, existing contracts with KLM, Opposite: in Namibia to the tune of an additional four flights will come knocking in its various sectors of business. Brussels Airlines, Qatar Airways, South African Inflight VIP per day. And Malawian Airlines increased its weekly meal Airways and Flydubai were successfully renewed. flights from seven to nine in August. Also, the joint Above: Newrest UIS, whose inflight turnover represents 94% dnata Newrest venture is awaiting a number of answers to tenders, high loader of its global turnover, is operating an inflight kitchen catering client’s in particular from Air France KLM for both Johan - next to Entebee airport: the 2,300m2 sized unit pro- airplane – nesburg and Cape Town. South Africa duces 2,100 meals daily for 10 standard and private ▶ In terms of Quality and Hygiene, the joint venture flights. Operations ceased for Ethiopian Airlines: a is in the last stage of the ISO 9001:22000 certifica- regional decision leads the airline company to back tion process and the certificate should be issued in caterer their flights departing from Addis-Abeba, December 2015. The HACCP documentation was Ethiopia. This could be partially compensated by the significantly improved and a Medina audit was con- launch of two new contracts in the inflight catering ducted. Dnata Newrest is awaiting the results and activity: British Airways has loaded its meals at Ente- is confident about the results. bee airport since January 2015, with Newrest UIS 082 SOUTHERN AFRICA DIVISION Uganda / Zambia 083

serving 200 daily meals for the British airline company. Additionally, the Ugandan joint venture could ZAMBIA add another new client to its customer portfolio: since June 2015 Newrest UIS has served 120 daily 1 2 3,500 03 Operating Performance

Production Clients Meals served meals for DFS. unit every day ▶ 15 15

In the retail sector, the joint venture also had a very ∙ successful year: renovation of “Voyager Restaurant” was completed in September. The Newrest UIS team is very motivated to provide high quality services at this new and welcoming place: the fully refurbished restaurant is now ready to offer the best dining experience for the passengers and Airport employees. Activity Report 2014 For Quality and Health, the Ugandan joint venture successfully renewed its ISO 22000:2005 certification in July and the Halal Certificate in August 2015. In addition, several major audits with successful ▲ + 53.7 % scores were conducted by Qatar Airways, Rwandair, Managed turnover increase NSF on behalf of British Airways (Amber) and Medina in Zambia on behalf of KLM. For 2015/16, Newrest UIS will work even harder on its network, specially monitoring all opportunities in the catering activity: the joint venture was awarded Newrest in Zambia, which oper- Newrest team the contract of the Ugandan Civil Aviation for their in the inflight ates an inflight production unit kitchen Lusaka staff canteen. The contract started on October 2015, (LUN) – Zambia

Newrest UIS serving an average of 300 meals a day. based next to Lusaka’s interna- ◀ Other final decisions for catering are expected soon: a bid for Monusco, a mission of the United Nations tional airport, is mainly dedi- Organization, was submitted in February and we are cated to inflight business (includ- with the Zambian airline Proflight: Newrest in Zambia After having renewed its major contracts, Newrest still awaiting the answer to the bid. ing inflight catering and lounge is now catering an average of 20 flights a day for this Zambia is now focusing on new challenges such local company. With this new contract the Lusaka’s as ISO 9001 certification (expected in December Food preparation management), which represents inflight production unit has significantly increased its 2015), diversification of activities and renewal of pro- for inflight business – Entebbe more than 96% of global turno- daily food production activities. duction assets. To this end, new high-loader trucks inflight kitchen are expected over the course of the year, and other (EBB), Uganda The Newrest Group strategy requires activity diver- ver. The inflight unit spans investments toward facility improvement are being ▶ sification in each country of business. Our Zambian considered. 3,400m2 and serves 5,000 meals subsidiary started catering activity providing daily per day for 6 customers. meals to the French School of Lusaka. Newrest in Zambia delivers daily lunches for students and teach- ers, and the contract has been renewed for the new During the financial year 2014/15 all inflight con - school year 2015/16, a sign of client satisfaction. tracts held by the Zambian subsidiary were renewed. Our clients Emirates and South African Airways renewed their contract for two more years, confirm- ing their satisfaction with the services provided. The efforts put forth by the Zambian team were key in retaining these contracts and in considerably improving the financial situation of the subsidiary, which can now operate independently of the Newrest Group’s financial support. In July 2015, a contract was signed MIDDLE-EAST, ASIA & OCEANIA DIVISION Introduction 085 MIDDLE-EAST, ASIA & OCEANIA

The year 2014/15 was a busy one for our Middle East, 03 Operating Performance

▶ 15 15 Asia and Oceania Division. ∙ Overall, the Group's positioning

Bahrain in the geographic zone gained Kuwait strength. This region represents New Caledonia new Oman a source of significant growth Philippines

Qatar for the Group but also faces Activity Report 2014 Saudi Arabia tension in the oil, United Arab Emirates gas and mining sectors.

Alfursan lounge – Riyadh For these reasons, the Division was forced to oblige airport (RUH), all of its subsidiaries to rigorously manage their activ- Saudi Arabia ities and operations in order to achieve optimal pro- ◀ ductivity and competitiveness. In Oman, in a complex economic environment, In the Philippines, our joint venture with Supply Oil- Newrest Wacasco, our joint venture, stabilised its field Services stabilised its business and turnover in sales, in particular in the oil and gas sectors. A dras- 2014/15. The work of Newrest SOS's teams was partic cost reduction policy was launched and produc- ticularly focused on the quality of services rendered tivity improvement plans were implemented. These and customer satisfaction. Newrest SOS also started 292,400 576.2 M€ 38.5 % measures rapidly met with success: net income working on a new contract for Technip this year. increased as compared to 2013/14. Thanks to its Meals served Managed turnover of Group’s managed This year was an important one for the Middle East, sales plan and the demonstration of its expertise, per day 2014∙15 turnover Asia and Oceania Division with the startup of activ- the joint venture saw contracts renewed and also ities in New Caledonia. After awarding the contract signed new ones: Newrest Wacasco now works for for accommodation and catering services, Vale clients such as Oman Refreshment Company, the decided to entrust Newrest with the management French school in Muscat, Bauer and Galfar, to name of its nickel-cobalt production site “Usine du Grand- a few. In the catering sector, Oman's joint venture Sud” plant in New Caledonia. This plant covers 19 implemented a “Healthy Living” programme, which TURNOVER DISTRIBUTION hectares. It produces 60,000 tonnes of nickel oxide (Total managed turnover 2014∙15 including Saudia Catering) was deployed on most of the sites it manages. This and 4,500 of cobalt carbonate. Vale in New Cale - awareness campaign on balanced diets increased donia employs 1,400 individuals directly and 2,800 our clients' and consumers' satisfaction. through 70 subcontractors. This is a €4.3 billion pro- In Qatar and Bahrain, 2014/15 was a key period for ject, one of the largest investments in France after 17.0% our Newrest Gulf joint venture. A number of new the nuclear power plant in Flamanville in the Manche CATERING contracts were launched: Newrest Gulf serves its region and investments made in microelectronics by client QDVC, Vinci's local joint venture, thousands STMicroelectronics and various partners in Crolles,

75.4% 4.9% of meals per day and also signed a contract with the Isère. Since early November 2015, Newrest's team INFLIGHT RETAIL Ministry of the Interior for the management of the of 230 in New Caledonia provides all of the Remote 2.7% national command centre cafeteria. These new con- site support and management services, including REMOTE SITE tracts illustrate the Qatari joint venture's expertise in catering, accommodation, laundry, cleaning and terms of quality and QHSE. Next year, Newrest Gulf maintenance. This new contract once again solidifies is counting on many ambitious projects and intends Newrest Group's positioning in the mining sector. to achieve ISO 22000 certification. 086 MIDDLE-EAST, ASIA & OCEANIA DIVISION Bahrain & Qatar / New Caledonia 087

incentives for the best of them. ISO 9001 certificate Teams manage accommodation and catering ser- BAHRAIN & QATAR has already been obtained. ISO 22000 certification vices for the nickel-cobalt production complex at is underway and will be obtained by early 2016. the Grand-Sud factory. This is a global project, and

3 1 17,000 QDVC’s labor camp – one of the biggest French investments since the 03 Operating Performance Clients Site of Meals served Fast-expanding, Newrest Gulf serves today a total Doha, Qatar ▶ operation per day EPR in Flamanville in the Manche region, and the 15 15

of 15,000 daily meals and looks forward to double ▼ micro-electronics investment (STMicroelectronics) ∙ this figure by the end of 2016. To achieve this target, and other partners in Crolles, Isère region. Newrest Gulf aims to initiate several key projects, such as the Police Training Institute of Qatar, the The Vale New Caledonia industrial complex has a Head Office of the Internal Security Force of Qatar. surface area of 19 hectares and includes an open-air Additionally, the joint venture plans to initiate first mine and an ore-processing plant. Production is ris- catering contracts in the education sector with Qatar ing steadily, and should reach 60,000 tons of nickel Foundations Schools and will finalize Central Kitch- oxide and 4,500 tons of cobalt carbonate in the long en’s project able to serve more than 20,000 meals term. To successfully complete these operations, Activity Report 2014 per day. Vale NC has a little over 3,000 employees, including 1,400 direct employees and 70 subcontractor companies. Newrest will provide services at the remote site and satellite structures for the Grand-Sud fac- NEW CALEDONIA tory – a total of 1,000,000 meals and some 300,000 overnight stays per year. Established in Doha in 2013, 1 5,000 1 Site of Meals served Client our joint venture Newrest Gulf operation per day Self service restaurant, Usine du Grand- not only operates in Qatar, Sud plant – New Caledonia but also covers business activi- facilities like kitchens, mess halls, laundry rooms, ◀ ties in Kuwait, Bahrain logistic docks, as per the highest sustainability and economic efficiency. and the United Arab Emirates. 2014/15 was a successful year for the Qatari joint venture: client’s satisfaction is high and several new Only a short time after its creation, Newrest Gulf contracts and renewals were signed. Newrest Gulf counted more than 450 employees and widespread counts new customers such as Shell HSE Monitoring between a vast panel of strategic projects with (Qatar) and the Minister of Interior of Qatar (Qatar) major actors of the construction, oil & gas and Gov- and provides catering services for NOH2 Orbital ernmental industries. At the moment, Newrest Gulf Highway construction project (Qatar), Qatar Rail is the only catering and support services company LRT Underground Lusail project (Qatar) and Nabors of the Gulf region able to offer the perfect balance drilling project (Bahrain). Several client satisfaction between quality service and competitiveness. The requirements were established, concluding encour- joint venture aims as much as possible to provide aging results: in QDVC’s labor camp, a food tasting a comprehensive solution to its clients by not only session was conducted every week with a panel of operating services but also designing the working camp residents and has resulted in overall satisfac- The end of the year 2014/15 was The Vale Group has thus decided to continue the col- tion (more than 78%) with Newrest Gulf’s catering. laboration already initiated with the Newrest group QDVC’s In the National Command Center, Minister of Inte- cruicial and intense, for Newrest labor camp’s in the Sultanate of Oman, where close to 450 peo- restaurant – rior, more than 80% of the cafeteria consumers have teams in Oceanica and for teams Doha, Qatar ple have been served at the Sohar site’s restaurant expressed their satisfaction on a daily basis through since 2011. This new contract will allow the Newrest ▶ the electronic survey counter directly displayed in responsible for Remote site oper- Group to continue its development in the overseas the dining hall. ations within the Group. territories and establish itself in New Caledonia. In Quality and Health matters, Newrest Gulf’s team After signing a new contract with Vale - which was Newrest already has operations underway in French has ensured that each of the delivered onsite ser- already a client - the Newrest Group kicked off busi- Polynesia. vices was properly aligned to the standard of HACCP ness in New Caledonia. and ISO 22000 not only through processes but also thanks to constant and regular staff training with 088 MIDDLE-EAST, ASIA & OCEANIA DIVISION Oman / Philippines 089

consolidated its quality system by achieving the OMAN renewal of its ISO 9001 and ISO 22000 certifications 4 98 1 in April 2015. Finally, the joint venture continued its Clients Sites of Point efforts in terms of internal and external training, as 03 Operating Performance

operation of sale well as the promotion of omanisation. ▶ 15 15

Thanks to these different actions, the joint venture in ∙ Oman continues to stand out from the competition both due to the quality of its services and its responsiveness. For the upcoming year, Newrest Wacasco is launching a major project to build a dedicated central kitchen and logistics centre, which will allow for new markets to be conquered while improving our competitiveness. This will also be an occasion to cre- Activity Report 2014 ate a training centre, as well as offices and quality accommodation for local personnel. ▲ + 8.5 % Managed turnover increase in Oman expertise for new sites this year. Also, the diversification of activities that had already started contin- PHILIPPINES ued and, in particular, major contracts were signed 50 330 New or renewed Employees with construction operators such as BEC in Sohar contracts and Galfar in Qarnalam, which started in 2014/15. Similarly, two corporate and school catering contracts were successfully launched this year: for a few Opposite: months now, canteens for the Pepsi company and for Aurélie Guegen with Newrest the Ecole Française de Mascate have been managed Wacasco’s client the by the joint venture in Oman, which illustrates the Ministry of ability of the Newrest Wacasco teams in developing Education - Muscat, Oman an innovative, competitive offer for the B&I catering

▶ sector. Above: To enhance its image as a local reference for cater- Ship charging Despite the oil crisis that struck ing, Newrest Wacasco designed a program called + 18.6 % Opposite: “Healthy Living”, which it implemented throughout ▲ Newrest SOS most of our clients, 2014/15 employee the year and deployed on most sites managed by the Managed turnover increase was a success for the Newrest in Philippines Offshore joint venture. Many events were organised based activity – Newrest SOS, Wacasco joint venture in Oman. on themes such as sports, nutrition and well-being. Philippines Our clients truly enjoyed this program, which will The year 2014/15 was one of ◀ The joint venture offset its losses be renewed next year. Similarly, Newrest Wacasco in turnover and the drop in busi- success and stabilisation for our joint venture with Supply Oilfield renewed, for example with Technip, Schlumberger, ness on contracts Siemens, Maersk Drilling and Total. Services in the Philippines. with existing clients thanks to With regard to Quality and Hygiene, Newrest SOS During the year, Newrest SOS successfully main - passed the “MLC2006 Surveillance” audit in Novem- its commercial approach tained its activities and achieved its sales. The entire ber 2014 and two client audits: Rubicon in April team's work was particularly focused on the quality and many new contracts. and Siem Offshore/Overseas Drilling Ltd in July. of services rendered and customer satisfaction. No non-conformities were noted in any of the three In the Remote site sector, oil or oil-related compa- The joint venture, which operates notably in the audits – an encouraging result. Also, the joint ven- nies such as Schlumberger, Abraj, Halliburton and Remote site and Supply sector, achieved commer- ture extended its ISO 9001 and OHSAS 18001 certi- Great Wall, put their trust in the joint venture's cial gains: a total of 50 contracts were signed or fications in January 2015. 090 MIDDLE-EAST, ASIA & OCEANIA DIVISION Saudi Arabia 091

Inauguration of Alfursan airport lounge – SAUDI ARABIA Dammam airport (DMM), Saudi Arabia ▼ 03 Operating Performance

▶ 15 15

∙ Activity Report 2014

▲ + 7.6 % Managed turnover increase in Saudi Arabia

SACC in the Kingdom of Saudi Arabia had an extremely challenging year but managed signifi-

Above: cant improvements in all aspects Food offer Saudia’s Air Vision Project was implemented during in domestic of its business processes. lounge – the year. Centralization of HR, Finance, Purchasing Saudi Arabia

and IT was achieved and the total number of train- Opposite: ing programs conducted in the year reached almost Skysales Most importantly, SACC has managed to diversify its duty free 500. Finally the number of female employees was Jeddah business revenues, compensating for a slight decline shop – increased to 102, an almost 100% increase over airport (JED), in inflight revenues primarily driven by reductions Saudi Arabia prior year. from Saudia as well as cost improvement programs ◀ from our clients. Revenue in the Kingdom increased The important contract with Saudia Airlines, cover- by 7.6% y-o-y principally by increases in non-airline ing inflight, menu planning, equipment management, activities. inflight sales and lounges was renewed for a period of 5-years until 2020. A brand new laundry unit was Key highlights in Human Resources were the nomina- inaugurated at King Abdullah Economic City (KAEC) tion of Wajdy Al Ghabban as CEO, replacing Gerhard with a capacity of 20 tons of laundry per day. In Overall a very challenging but productive year; the Marschitz, Martial Verine, as COO Support Services Medinah a new Al Fursan lounge was opened, as well team is prepared for major challenges in the new & Catering replacing Bruno Heriché, and Jaap Roest, as the construction of a brand new Inflight Catering year, given the current oil price, and is convinced as COO Inflight & CPU. In addition Mr. Sultan Al unit, which shall be opened in January 2016. With an that SACC can continue to prosper and grow even Booq was nominated to the new position as Genera exciting breakthrough in the retail sector, six retail further in 2016. Secretary for SACC. and duty free units were opened in Riyadh and Jed- Major efforts were put into automation in production dah during the year. Finally a staff accommodation processes especially at the CPU in Riyadh. Automa- complex housing more than 1’500 employees was tion of Costing & Invoicing processes linking it to terminated and will be in operation as of early 2016. AMERICA DIVISION Introduction 093 AMERICA

Despite a sharp slowdown in the Provedora Philipps, including two units of inflight production: one in San José and another in Libe - Americas Division for the mining 03 Operating Performance

ria. The Costa Rican subsidiary si completing major works on the San José kitchen, which benefits from ▶ 15 15 market, the economic situation an upgrade. Moreover, in the concessions sec - ∙ remained favorable, and the tor, Newrest in Costa Rica completed the first of region’s revenue increased by three point-of-sale renovations, with a completely revamped sales offering. 9,5%. Moreover, in spite of a con- Newrest in French Polynesia experienced a tough solidation of the Group’s activ- year, although revenue was kept up. In the airport

ity fundamentals, allowing for concession sector, the Polynesian team had to Activity Report 2014 tackle the opening of the Atrium dining area at the better results than the previous Papetee airport, with more disappointing results. year, the Division has not grown Another let-down was the closing of a retail point in Bora Bora because of low profitability. The Group proportionately, and the overall Bolivia must revisit its production plan in light of this bleak Brazil economic state of affairs is still outlook, to offer the first price reductions to its clients in the long term and thus guarantee the subsid- Canada disappointing. Chile iary’s survival. Costa Rica new French Polynesia In Canada, after opening a new production unit in Mexico In Bolivia, it was business as usual, despite a harsher Toronto, teams obtained a contract with Jazz Air- Panama mining economy. The Total contract in Incahuasi was lines, which boasts a volume of over 200 flights Peru postponed and is now scheduled for January 2016. per day between the three Canadian airports. The production unit at Santa Cruz, which has been Air France / KLM broadened its network with the serving Air Europa since late 2014, now also provides Newrest Servair joint venture, which now serves services to Starbucks and KFC and has obtained 4,000 meals per day for this client. Finally, the ISO 22000 certification. restructuring of Canadian teams allowed for a more long-term vision of business in the country, enabling 118,800 121.9 M€ 12.5 % In Chile, Newrest Group kicked off Airline business teams to face the new year with buoyed spirits and a Meals served Managed turnover of Group’s managed by opening a production unit in Santiago and the end conquering mindset. per day 2014∙15 turnover of 2014. Since the establishment of a joint venture with Servair, Newrest has been working for United Airlines, and has begun a VIP lounge contract with Lunch service at Mejillones’ client Latam. In the Remote site sector, the upcom- petrol extraction ing year will be a pivotal one to finally win several camp – Chile TURNOVER DISTRIBUTION contracts in a context where ore prices are forcing ◀ (Total managed turnover 2014∙15 excluding Saudia Catering) several of Chilean mines to close down. The Peruvian subsidiary continued its growth significantly by maintaining cost-optimization, thus providing a doorway for their accounts to get out of the 43.0% red. Newrest in Peru obtained and maintained, in REMOTE SITE 24.0% CATERING addition to Remote site contracts, numerous contracts in corporate catering and in the concession 3.5% sector. The Lima production unit which opened in RETAIL 29.2% 2013, welcomed new clients this year such as Sky INFLIGHT 0.3% Airlines, Copa and Starbucks. RAIL Costa Rica joined the Newrest family in May 2015, through the purchase of local company Casa 094 AMERICA DIVISION Bolivia / Canada 095

In the Remote site sector, the Yacuiba project for The 2014/15 year was a produc- BOLIVIA client Cassobra came to an end in September 2015 Newrest employees tive one for our joint venture celebration after a fruitful collaboration. Newrest provided cater- 1 2 6 “Feria” – San Cristo- ing and maintenance services in Bolivia for 80 POB. Production Clients Sites of bal mine, Bolivia with Servair in Canada, 03 Operating Performance

unit operation ▶ ▼ 15 15 ISO 9001, ISO 14001, ISO 18001, and ISO 22000 since revenue shot up by 65%. certifications (Remote site sector) were renewed. ∙ ISO 22000 certification was obtained for the production unit close to the Viru Viru airport. Our Boliv- This significant development is particularly due to our ian subsidiary’s QHSE department was successful new production unit in Toronto, inaugurated in Feb- in strengthening our position in terms of business ruary 2015. Some 10 million dollars were invested to prospects, an important issue on which the Group see the new kitchen to fruition, with two completely wishes to concentrate its efforts. The past financial separate preparation spaces for Halal and non-Halal year was therefore a period of competitive position- foods. Newrest Servair in Toronto can now provide Activity Report 2014 ing on the market, and the upcoming year will be one up to 35,000 meals per day. of business development for Newrest in Bolivia. In addition to the unit opening, the signing of two ▲ + 24.5 % major airline catering contracts with Jazz Airlines and Air France / KLM is another high point. The Managed turnover increase in Bolivia CANADA three companies are now catered at our three bases in Canada: Toronto, Montreal and Calgary, now rep- 3 1 1 resenting half of the country’s inflight revenue. A Production Client Client Financial year 2014/15 units total of over 8,500 meals are served for 250 flights every day. was one of transition and stabi- Also in the airline catering sector, two bids were lization for Newrest in Bolivia, acquired: inflight catering for Aéromexico flights in with an overhaul of all manage- Toronto and the renewal of the contract with Air Algérie at our Montreal base. No loss of contract was ment procedures and an reorgan- reported for Canada this year. A new contract was signed with Total, for manage- ization of the purchasing Newrest Servair in Canada also enjoyed a fruit - ment of the Remote site for the Incahuasi project, ful year in terms of Quality and Health, obtaining and logistics department. a gas extraction site located in the Bolivian Andes. ISO 9001 certification for the Montreal unit, and BRC Unfortunately, the operations will only begin in Feb- certification for the Calgary unit. These certifications ruary 2016, despite an initially-scheduled date of A much-needed clean-up and upgrade was com - have particularly allowed us to maintain a high level April 2015. Spie Capag extended its collaboration pleted for adverse contracts. Renewed contracts with our Bolivian subsidiary until next year, and with YPFB Refinación and Minera Manquiri resumed wishes to continue even beyond this time frame. with profitability, whilst our clients GTB and YPFB Newrest Transporte, in a state of deficit, exited the client In the Bolivian corporate catering sector, Newrest ▲ + 64.6 % high loader in Montreal portfolio of the Peruvian subsidiary. began its partnership with Delosur in July 2015, a Managed turnover increase airport (YUL) – group which manages, among other brands, Star- in Canada Canada The difficult situation surrounding mineral ore and oil bucks and KFC. The development and brand aware- ◀ has created an overall drop in activity in the mining ness enjoyed by these franchises, as well as the high sector, and delays in the various oil and gas projects number of products that Newrest produces for them underway in Bolivia. The decrease in client's staff in Bolivia, clears the way for positive 2016 prospects. based on the San Cristobal and Manquiri mines has sharply affected the local turnover. Nonetheless, In the airline sector, numerous discussions with efforts in term of management procedures, pur- Boliviana de Aviación Airline will hopefully allowed chases, operations and total payroll, have allowed for us to enter the long-haul market (flights to Madrid compensation and absorption of the impact of this and Miami). cloudy economic climate, by improving profitability. 096 AMERICA DIVISION Canada / Chile / Costa Rica 097

of performance for all the audits conducted by our The Newrest Group’s Chilean management tools were implemented and are now Costa Rican subsidiary invested one million euros to clients. Two other certifications await finalization used on all sites. renovate the production unit. Works will probably be next year for Toronto: ISO 9001 certification in Janu- subsidiary managed to bring completed by late December. In Chile, Newrest is looking calmly ahead: this will ary and Halal certification in March.

improve on its performance 03 Operating Performance serve as an opportunity to develop a delivered The second unit, based in the town of Liberia in the ▶ 15 15 For the upcoming year, the Canadian joint ven - in 2014/15, despite a particularly catering offer (from our central kitchen), in order to north-west, 200 kilometers from San José, has an ture will not rest on its laurels; several projects are develop our capital-based operations, and also our available space of 250m2 to serve 600 meals on ∙ already underway. The Newrest Group hopes to grim economic backdrop marked presence in the Antofagasta region. average per day on over 20 flights. Airport activity is put all its expertise to use and develop Remote site by a drop in raw material prices, highly seasonal since Liberia is mainly a tourist des - activity, particularly in Northern Canada, and set up tination. Newrest in Costa Rica is currently studying retail concessions in at least one of the three bases. which weighed heavily a renovation project for the unit. The Vancouver and Quebec City airports are also COSTA RICA on the Chilean economy. In the airport concession sector, three points of sale included in our prospects for the upcoming years,

were purchased, all located in the San José airport. Activity Report 2014 with an airline-sector development project on the 2 10 3 Production Clients Points A store called “Tienda de Malinche” located in arriv- horizon. This improvement was firstly possible thanks to units of sale als in a public-access area; a restaurant “Malinche various new and renewed contracts: for Remote Restaurant” located in departures in the customs sites, the prestigious Alma Observatory contract zone; and a cafeteria “Deli’ Malinche”, located in the was renewed for a further two years. The remote public-access arrivals zone. Since acquiring Casa CHILE site, located in the Atacama Desert next to the larg- Proveedora Phillips, the Newrest Group put all of its est-known astronomical project, accommodates 1 7 2 retail expertise into completely revamping the exist- over a hundred scientists from all over the world, Production Clients Sites of ing “Malinche” concepts. Everything was entirely unit operation and truly puts Newrest’s expertise to the challenge redone and improved, down to the décor. The Costa in Chile. Rican subsidiary has already invested 250,000 € into In the corporate catering sector, our Chilean sub - rejuvenating the “Deli’ Malinche” and also plans to sidiary renewed all contracts coming to an end, refurbish the other two points of sale next year. and also won new contracts, for example the AES In terms of airline sector business, two new con - Gener project in Mejillones. This allowed the Group tracts were acquired for Air Alaska and TUI at the to strengthen its position in B&I in the Antofagasta San José and Liberia bases. The beginning of oper- region, in the north of the country. In the education The year 2015 was a decisive ations was scheduled for early November, with 8 sector, Newrest won the bid for the “Universidad flights per week for air Alaska and one flight per Autónoma” (Autonomous University) in the very one for Newrest in Costa Rica: week for TUI. center of Santiago Chile. in May, the Group recommenced In terms of Quality and Health, our activities, have In terms of airline business, the year was marked activities through local company been certified ISO 9001:2008 and ISO 14001, with by the completion of works in the production unit the latter renewed in October 2015. Numerous cli- in Santiago Chile, operated by the Newrest Servair Casa Proveedora Phillips, ent audits were completed with highly satisfactory ▲ + 91.8 % joint venture. The contract began in December 2014 which already had 68 years results for our subsidiary. Managed turnover increase for United Airlines. In August, LAN Airlines also in Chile entrusted us with providing services for their new of experience. business lounge, the biggest in Latin America, at the Airplane Newrest loading Servair inflight Santiago airport. In just one year, Newrest was able in San José (SJC) – kitchen – Casa Proveedora Philipps was active in the airline airport to strengthen its inflight presence in the country, and Costa Rica Santiago de catering sectors (its main business) with two estab- Chile, Chile thus become a credible player on this segment. lishments (one unit in San José and another in Libe- ◀ ▶ Where Quality is concerned, we are currently obtain- ria), and at airport concessions. ing ISO 9001 certification for both the production The bigger unit, in San José, spans over 3,000m 2, unit and the head office. This certification should producing an average of 5,500 meals daily, with a become official during the month of November. Evi- capacity of up to 9,000 meals. Newrest in Costa Rica dently, the efforts made towards QHSE paid off in has a large team to serve about fifty daily flights. A terms of company image, and the success of the major plan for reconstruction was put in place dur- most recent client audits, especially for Alma, only ing the purchase: in order to meet the most recent highlight this. In addition to Quality, the Group’s Quality standards and Newrest Group standards, the 098 AMERICA DIVISION Mexico / Peru 099

MEXICO Loading of Wamos Air’s Boing 747 – 1 3,000 7 Cancun, Mexico Production Meals served Clients unit per day ▼

Russian economic crisis, causing the devaluation of Financial year 2014/15 was the rouble and consequently, since March 2014, the removal of flights destined to Cancun from Russian an opportunity for Newrest to airlines such as Transaero Airlines. The Mexican sub- reinforce its position in Peru. 03 Operating Performance

sidiary was highly impacted since this was their sec- ▶ 15 15 Within a tense economic climate,

ond-biggest client, whose total sales share had been ∙ constantly increasing over the last several years. In due to raw material prices, the 2013/14, Transaero Airlines accounted for almost a third of total sales. subsidiary experienced turnover Despite this economic pitfall, Newrest in Mexico stabilization after two years ▼ - 1.7 % sprung back on its feet quickly and effectively, allow- of dynamic growth. Managed turnover decrease ing it to pursue financial objectives while maintaining in Mexico quality and hygienic standards. The subsidiary was Activity Report 2014 able to optimize costs by restructuring its teams and Newrest noticeably improved profitability in Peru, integrating certain services internally, such as pastry proving that the management and restructuration The Newrest Group is present services. efforts of the previous financial year were not in vain. in Mexico, a country with a Commercially speaking, the Newrest landed a con- Airline catering showed a marked increase in turno- considerable surface area, with tract with a new client in Mexico, the American com- ver, more than doubling, thanks to the Copa Airlines pany JetBlue, which runs an average of 160 flights and Sky Airlines contracts. The unit also developed a its production unit specialized per month. Moreover, several bids were completed synergy with the B&I catering sector: Newrest in Peru in airline catering. during the 2014/15 financial year, for companies produces a large number of sandwiches every day for such as Air Berlin and British Airways. Starbucks, sold at 140 outlets across the country. In the production unit, management efforts - combined Newrest in Mexico is continuing its efforts in Quality This unit is located close to the Cancun airport, with the business boost and the new contract for a and Health. Since obtaining ISO 9001:2008 certifica- the second largest in the country. Air routes mainly line of buses (Transportes Cruz del Sur), beginning in tion in July 2004, the subsidiary constantly improved include chartered flights from the United States November 2015 and offering over 3,000 meals a day its QHSE standards, based on a strict policy led by and Canada, offering meals loaded at the airport - allowed the subsidiary to draw closer to breaking the Group. These positive results were confirmed of departure, as well as transatlantic flights from even, which should be accomplished by end 2015. with the British Airways audit (93%). Moreover, cli- Europe. PERU Airline business has committed to ISO 9001, which ent-related incidents have decreased significantly. should be completed end 2015, bearing in mind that With two other airline catering companies work- Special meals were the main issue, and the subsidi- 3 8 46 2 the unit renewed its BASC certification and passed ing out of the same base, business is subject to ary decided to train all the staff involved and to put Clients Sites of Clients Points operation of sale Starbucks’ extremely strict homologation audits with stiff competition. The year was also market by the a guide in place: the special meals manual (SPML). flying colors. In the Remote site sector, the loss of two unprofit- Production area in Newrest’s able contracts and the significant reduction in staff San José inflight for the Constancia project weighed on the turnover kitchen – Costa Rica recorded. That being said, new contracts and the ▶ renewal of our main contracts allowed the Group to strengthen business and envisage new prospects built on solid foundations. Moreover, and in conformity with the Group’s strategy, Newrest in Peru rose to the challenge of diversification, since the subsidiary entered the market for oil and gas companies, with the Olympic contract in Piura and the Cepsa con - tract in the Peruvian Amazon. For corporate catering, the Group reached a 100% ▲ + 7.1 % client-retention point. Simultaneously, we landed Managed turnover increase several contracts: Petrex, Mota Engil, Inkafarma, in Peru Kimberly Clark, Belcorp and the Ministry of Foreign 100 AMERICA DIVISION Peru / French Polynesia 101

Against a contrasting economic and social backdrop, the Newrest

Group launched, in French 03 Operating Performance

▶ 15 15 Polynesia, several projects ∙ essential for its continued existence. The Group’s dynamic effort, motivated by our desire for growth, brought in the first

▲ Business among others. In terms of education, we results this year. Activity Report 2014 Self service also had successful business with the Universidad restaurant of our ca- Catolica, Universidad Heredia Cayetano in Lima and tering client the Universidad de Piura, and can now boast true Newrest’s turnover in French Polynesia experienced TASA – Peru legitimacy in this sector of activity. These develop- a contrasted year. On the one hand, some unprofit- ments strengthen our leading position on the B&I able activities were voluntarily ended or limited. On catering segment. the other hand, economic tensions appeared in a difficult and restricted overall economic context, such In terms of retail, Caffé Lindo, located at Lima air- as the financial difficulties encountered by several port, experienced an excellent year for customer of our clients, and tensions created by issues of pur- traffic, thanks to the increase in passengers using chasing power for Polynesian families. the Lima airport. The Peruvian subsidiary also Newrest employee acquired a cafeteria in the Cusco airport, operated In order to preserve our markets, the Group’s Poly- on the road to Mejillones – under the Deli’ Malinche brand, which opened its nesian subsidiary worked long and hard to improve Chili

doors at the end of September 2015. its productivity on a clearly defined roadmap: indus- ◀ trial organizations were reworked, with a switch to The continuation of expected growth on the airline cook and chill process for the central kitchen at catering sector as well as the dynamism occurring in Fa’aa, production organization was rationalized, with Newrest’s other business sectors in Peru, allow the Commercially speaking, Newrest reinforced its main Finally, the Newrest Group Polynesian subsidiary a transfer of hospital / clinic activity to the main Group to envisage a 2015/16 financial year with a contracts and initiated processes with public mar- reaffirmed its ambitions for the upcoming years by Papara kitchen, units were secured and anti-shrink- harmony of growth and performance. kets and associations, particularly with the public launching a new study on a new industrial production age actions implemented, as well as management service concession, in light of self-managed school tool, synonymous with an investment of over 5M €. tools to improve day-today operational performance. cafeterias. within the current economic context, this strong This year also saw the creation of a centralized pur- message was well received and appreciated by local Our Polynesian subsidiary also strengthened its qual- FRENCH POLYNESIA chasing function to improve supplier performance, public authorities, and will allow Newrest to build its ity process by requesting ISO 22000 certification for homogenization of menu plans per client type and future in a more serene manner in Polynesia. 1 11 3 the improvement of ordering and delivery proce - its two production centers (Fa’aa and Papara) and by Production Clients Points dures across all businesses. forging ahead with several actions related to nutri- unit of sale tion (particularly in schools, but also in collaboration Moreover, in favor of implementing these new struc- with the State Directorate for Health). In this context, tures, the work organization of the production units the Group highlighted its interventions and citizen- were revisited as part of the restructuring, and a ship on the territory by implementing partnerships voluntary departure plan was put in place, in close with educational organizations, for example their and constructive collaboration with social partners. sponsorship of the University of French Polynesia These performances, strengthened by massive and agreements with the Puna’auia Hotel School. improvements in cash collection with clients, allowed the Polynesian subsidiary to improve its operational ▲ + 2.7 % profitability by 17%. Managed turnover increase in French Polynesia Whether with regard to its employees, clients or suppliers, Newrest is committed to excellence in essential areas: the taste and dietary balance of meals, the quality and safety of products and services, respect for human rights and working conditions, as well as the environment, and the fight against corruption. Newrest also strictly complies with international standards and recommendations and takes all measures required to ensure conformity. OUR COMMITMENTS

Food preparation ‒ QDVC Um Al Hawaya labour community, Qatar

◀ 104 105

NEWREST'S COMMITMENTS TO ITS CLIENTS AND CONSUMERS

Gastronomic meal prepared at Charles A PASSION FOR TASTE 04 Group Commitments de Gaulle's unit (CDG) – Paris, ▶ 15 15 France At Newrest, meals are not just ∙ ▶ about eating. We make sure meals are delightful for the palate and a pleasant moment of sharing. Activity Report 2014 GROUP ∙ TASTING PANEL (1) We have created a panel in all of our business sectors to taste the dishes we plan to offer our consumers. In partnership with our clients, these taste tests (3) help us evaluate the organoleptic properties of our PERU ∙ GASTRONOMY DAYS dishes so we can adapt them to demand. The fre - On a number of Remote sites, Newrest's team in quency of these taste tests depends on the business Peru launched the weekly “Gastronomy Days” con- sector: for example, for our Remote sites, each meal cept. These events allow Remote site staff to dis - is systematically tasted by a Chef and the Newrest cover exotic as well as local dishes. A specific decor team before being offered to employees. enhances the premises on each of these Days.

3,032 954 1,350 gastronomic meals chefs employed cooking workshops served per week by the Group in 2014∙15

FRANCE ∙ “BOCO” ON BOARD ALGERIA ∙ THE HYDRA SCHOOL THE TGV (2) TASTE WORKSHOP (4) A partnership with the “boco” collective has been Training the palates of children is important to teach In all of our kitchens and canteens, our employees entered into regarding catering for the SNCF trains. them good dietary habits at the earliest age. During Close to 12 Michelin-starred Chefs and Pastry Chefs the “Semaine du Goût” taste training week, children in are committed to offering consumers balanced, varied and tasty prepare new recipes every four months, which are the Petite Ecole d'Hydra (PEH) in Algiers participated in meals, while scrupulously complying with hygiene standards. then offered on board TGV trains. a taste-test workshop organised by the Newrest team in Algeria. 106 NEWREST'S COMMITMENTS TO ITS CLIENTS AND CONSUMERS 107

its own educational programme, the “Healthy Living” widespread in the country: diabetes. On this occa- campaign, in February 2015. This nutritional aware- sion, the QHSE team facilitated a meeting to provide ness campaign is present on the 105 sites managed information, backed by communication materials. A 04 Group Commitments

by Newrest Wacasco and targets 1,600 employees special menu that scrupulously complied with rec - ▶ 15 15

who serve close to 5,000 meals per day. ommendations regarding the consumption of sugar ∙ was also provided. Newrest Wacasco's objective is to train as many people as possible to provide our employees and clients as well as the local population with healthy life- MADAGASCAR ∙ style rules. This campaign focuses on five key areas: FOOD DIVERSIFICATION PROJECT choosing a sport, adopting a healthy diet, being more IN TANJONDROA (6) active, eating better and taking care of one's heart.

Newrest in Madagascar supports a food diversifica- Activity Report 2014 HEALTHY NUTRITION These topics are addressed through activities and tion project in a school in Tanjondroa in collabora- contests, with prizes awarded at the end. Newrest establishes healthy tion with the Aéropartage and B’SaN Asso associa- meal plans in all of its locations tions. Since June 2015, this monthly programme has OPTIMAL QUALITY PERU ∙ “VIDA SALUDABLE” been offered to 294 children in collaboration with AND HYGIENE in partnership with its clients. CAMPAIGN the Bien-être Santé Nutrition association. Its objec- On group catering and Remote site premises, we tive is to ensure meals include the right amount of CONDITIONS To fight pathologies caused by poor diets and lack of have implemented a nutrition campaign called “Mar- proteins and calcium. The subsidiary in Madagascar physical activity (diabetes, high blood pressure, obe- The Newrest Group applies very cel & Linda” for adults and “Madeleine” for children. participates by making a monthly donation of food sity and cardiovascular diseases), Newrest in Peru A poster campaign raises personnel's awareness on products. The programme's objective is to use the strict hygiene and quality rules, has just launched the “Vida Saludable” (“healthy life- dietary balance, the importance of physical activity, existing structure, design projects that support the style”) campaign. This programme calls on nutritional which is required in a stringent, the prevention of cardiovascular problems, etc. This daily well-being and health of the children, fight hun- experts who organise personal nutritional consult- demanding and sensitive sector: communication often includes a nutritional assess- ger and promote better education. ing, and includes training and “health and nutrition” ment that is offered to consumers. Catering. awareness campaigns, as well as recreational and Service quality is at the heart of employee concerns. sports activities. It is already in place in 20 corporate Every day, they endeavour to satisfy the needs and canteens and will be extended to other sites next requirements of our clients. 18,500 54 86 % year. The Peruvian subsidiary offers all consumers children trained nutrition of our restaurants a “light menu” composed of vegetable cream soups, Newrest has implemented a Quality Management in 2014/15 in the school campaigns decorated with catering sector in 2014/15 “Marcel & Linda” salads, fish or white meat and a fruit. System that includes very strict processes covering all of the stages of the preparation of a meal, from menu design to service. These processes apply to all of the Newrest Group teams. In fact, the objective of GROUP ∙ SUPPORTING OUR our Management System is to be integrated, which CLIENTS WITH THEIR HEALTH- has allowed us to achieve other certifications when ORIENTED APPROACHES our clients so require for their markets. In most of the catering or Remote site canteens, an optional dietetic menu is offered. The calorie break- down of dishes is displayed so everyone can cus - SPAIN ∙ MADELEINE AND SCHOOL CATERING ( 7) 61 % 42.5 % ▲ + 75 % tomise a menu best suited to their dietary needs. of our turnover of our turnover of certifications On some sites, a nutritionist is available on a regular Newrest in Spain is very involved in the dietary bal- certified ISO 9001 certified ISO 22000 between 2013 and 2015 basis and offers anyone who wishes a personal pro- ance issue, in particular at kindergarten and pri - gramme that includes sports activities and lifestyle mary school canteens. Discussions in small groups recommendations. are organised for children with our nutritionists and TUNISIA ∙ “DIABETES cover subjects related to healthy diets. Educational ∙ ISO 9001 Certification PREVENTION” DAY but entertaining workshops focus on the food pyr- In September 2015, for Hygiene and Quality, OMAN ∙ “HEALTHY LIVING” “ CAMPAIGN (5) On the World Diabetes Day, Newrest in Tunisia, amid”, and the Madeleine stuffed toy tells children ISO 9001-certified activities represented 61% of our in collaboration with the “Med Diet” association, food-related stories. The Spanish subsidiary also turnover for the entire Group and 99.4% of turnover Aware of the importance of a healthy diet, Newrest organised a diabetes prevention day to raise the organises Zumba dance classes in schools to pro- in the rail sector. Wacasco, our joint venture in Oman, implemented awareness of consumers regarding an illness that is mote physical activity. 108 NEWREST'S COMMITMENTS TO ITS CLIENTS AND CONSUMERS 109

∙ ISO 22000 Certification Our Austrian Newrest Wagons-Lits subsidiary, for- ∙ The “Winflight” tool merly “Compagnie des Wagons-Lits”, has been serv- In September 2015, in the food safety sector For over eight years, in-house software has been ing its main client for over 85 years: the Austrian 04 Group Commitments

(ISO 22000 or BRC standard), certified activities developed for our inflight catering business. This rail company ÖBB. This is an optimal collaboration, ▶

represented 42.6% of our turnover. software allows for the design of menus for each 15

based on trust. These positive commercial results ∙ airline, with the printing of related recipes. Require- were rewarded this year in the form of an evalua - ments can be updated to reflect the seat occu - ∙ ISO 14001 Certification tion of our service: “ghost travellers” now assess the pancy rate of the flights. Inventory and the cost of In September 2015, in the environmental manage- quality of our services - cleaning, service quality, food products can be managed and special dietary ment sector, ISO 14001-certified activities repre- meal quality, information for travellers, etc. - every requests of passengers (gluten-free, vegetarian, etc.) sented 14.3% of our turnover. month. The result is extremely encouraging and the can be fulfilled. incident rate is 0.7%. Activity Report 2014 ANGOLA ∙ CONSUMER ∙ The “Winrest” tool CUSTOMER SATISFACTION FOLLOW-UP ON THE LANCELOT Winrest, formerly Unirest, is a software package spe- SATISFACTION cific to group and Remote site catering, and allows On the Lancelot barge hotel, satisfaction surveys Newrest's teams to better manage their business. Newrest implemented a number are regularly conducted via samples and complaint Detailed menu plans can be created to meet the of tools to identify the level forms. In 2014/15, the consumer satisfaction rate specific needs of each client, as well as recipes with reached 90%, an increase of 6% over the prior year. a list of the food products required. Food product of satisfaction of its clients. inventory is optimally managed, and the nutritional For Inflight catering, the Group created a common impact of each dish is described. Since its launch QMS database for all of the businesses, which SPAIN ∙ NEWREST ELECTED in 2012, this software has allowed for a significant includes all incidents of which the Group has been “BEST EUROPE CATERER 2014” optimisation of the food product inventory. Winrest informed. However, when we are in direct contact BY QATAR AIRWAYS is currently used in 60% of our countries that provide with the client, such as in canteens or corporate The production unit of Newrest in Spain, which is group and/or Remote site catering, and it should be cafeterias and on Remote sites, areas of improve- located in Madrid, was named the “Best Europe deployed in 80% of these countries next year. ment are identified through customised satisfaction Caterer 2014” by Qatar Airways. Overall, the con- surveys. tract renewal rate for Newrest in Spain with its cli- OPERATIONAL OPTIMI- ents is 95%. SATION AND IT TOOLS A LONG-TERM VISION 80 % 83 % OMAN ∙ IMPLEMENTATION Thanks to its constant search Newrest's strategic choices are of client audits Contract renewal rate in countries score over in which we have been present OF A “HAPPY OR NOT” for innovative solutions based on an overall vision that 90% for over three years SATISFACTION SURVEY to optimise its operations includes calculated risk-taking, In all of its canteens in Oman, Newrest Wacasco has and improve its responsiveness, and favours solid opportunities installed a computer terminal to evaluate the level AUSTRIA ∙ COLLABORATION of satisfaction of consumers with the quality of their Newrest has acquired specific and long-term investments. FOR THE PAST 85 YEARS meals. They can provide their opinion by indicating expertise in catering. To promote this long-term vision of the business (8) whether they are happy or not. among management, Newrest constantly ensures WITH ÖBB By reducing its costs in the procurement chain and transparency and equity. by realising internal synergies, the Group can offer TUNISIA ∙ 97% OF CONTRACTS its clients the best service at the best price. With ARE RENEWALS this in mind, we have acquired specific IT tools to allow our employees to better manage their tasks on Tunisia has implemented a very sophisticated sys- a daily basis: Winflight and Winrest software. tem to exchange information with its clients based on satisfaction surveys conducted every six months and regular telephone conversations. This initiative has been successful: the contract renewal rate for 2,482 85 % training hours on of countries involved Newrest in Tunisia is 97%. For example, its oldest Winflight and Winrest in the Inflight sector client is the Club Méditerranée, which it has served in 2014∙15 use Winflight for 10 years. 110 111

NEWREST'S COMMITMENTS TO ITS EMPLOYEES

Employees receiving certificates ‒ EQUAL OPPORTUNITY 04 Group Commitments QDVC Um Al Hawaya ▶ 15 15 labour commu- & ANTI-DISCRIMINA- nity, Qatar ∙ IN EMPLOYMENT ▶ TION Newrest is committed to ensur- ing all employees are treated equally. In accordance with

its recruitment policy, it is atten- Activity Report 2014 tive to the experience and dyna-

mism of applicants while guaran- A part of Santiago's unit team teeing equal opportunity ‒ Chili

for everyone. ◀

AUSTRIA ∙ COLLABORATION WITH THE “LEBENSHILFE WIEN” SPAIN ∙ “GENDER EQUALITY” PLAN ASSOCIATION Since 2011, Newrest in Spain has been highly involved in issues related to gender equality. Our Newrest Wagons-Lits in Austria has worked with the subsidiary was the first company in the catering “Lebenshilfe Wien” organisation, which offers paid sector in Spain to sign the “Plano de igualdad de work to the disabled, for a number of years. A group oportunidades entre hombres y mujeres”. In this of approximately 10 attend our Austrian subsidiary framework, Newrest in Spain also works with local at its premises in Matzleinsdorfer Platz to work for associations such as Cáritas Empleo Madrid and one day a week. They complete packaging tasks for Federación de Mujeres Progresístas, which focus on night trains. This programme allows disabled individ- access to employment for women who are excluded uals to find paid work and be involved in a normal 800,000 33 % 415 and beaten. This collaboration resulted in the hiring work activity in a business environment in contact training hours of employees are 25 youth hired on apprenticeship of three women in the Madrid centre. Next year, taken in 2014∙15 to 34 years of age programmes in 2014∙15 with able individuals. our Spanish subsidiary's objective is to achieve the “Distintivo de Igualdad” gender equality certification CANADA ∙ COLLABORATION awarded by the Spanish government. WITH “CIWA” Our production unit in Calgary has worked for a num- OMAN ∙ SCHOLARSHIPS ber of years with “CIWA” (Calgary Immigrant Wom- Our Newrest Wacasco joint venture signed an agree- en's Association). This association helps individuals, Newrest is very vigilant in terms of human resources to ensure ment with the Ministry of Higher Education of Oman in particular women, who have immigrated to Can- in September 2015 with a view to financing the stud- it provides quality services to its clients. The optimal management ada, do not speak English and have difficulty find- ies of 44 students at the Waljat College of Applied of employees and skill development for all personnel ing a job. The association trains these women, who Sciences. Scholarship beneficiaries were selected by are then found a permanent job in our production are the cornerstone of our strategy. The Group takes the position a unified admission centre. A three-year programme unit. Until 2015, our Canadian subsidiary was able to will allow the beneficiaries to graduate with diverse that respect for working conditions is a fundamental value. hire around 10 women, three of which remained for university degrees. It also undertakes to motivate its teams and promote the continuous lengthy periods. training of personnel. 112 NEWREST'S COMMITMENTS TO ITS EMPLOYEES 113

site, supervised and monitored by Newrest in Lima. specific to aviation (aviation safety, safety proce - OPTIMAL WORKING Five-minute daily meetings take place on site, and dures for aircraft access, airplane landing for the our Peruvian subsidiary works hand in hand with our inflight handling business, etc.), and topics specific

& OCCU- 04 Group Commitments

CONDITIONS clients on their safety campaigns. to Remote sites (HUET and BOSIET for offshore oil ▶ 15 15 PATIONAL SAFETY

sites, survival at sea, etc.). This training is provided ∙ The Group is committed to strict either externally or internally by our HSE managers, site managers or chef trainers. compliance with labour laws and WELL-BEING to offering its employees a com- OF EMPLOYEES Increase of More than fortable, healthy and safe work Newrest is very attentive +470 % 20,000 environment. in the number toolbox training

of training hours as com- sessions for more than Activity Report 2014 to the health and well-being pared to 2013∙14 5,000 employees of its employees the Group takes all possible measures ÷ 5 26 ‰ OMAN ∙ BREAST MOROCCO ∙ 539,136 TRAINING of number of occupational Occupational (2) accidents between 2005 accident rate to offer the best access possible CANCER SCREENING HOURS and 2015 for 2014∙15 to healthcare services, in par- Our joint venture in Oman, Newrest Wacasco, part- Newrest in Morocco provided a total of 539,136 nered with a hospital in support of an awareness training hours to its 624 employees, regardless ticular in the developing coun- ∙ THE SIXTH campaign to encourage its workers to undergo of their position within the company. The training OMAN tries in which it operates. breast cancer screening. Early detection can save covered catering, human resources, safety and ACCIDENT-FREE YEAR lives, as we all know, with a recovery rate of up management. Through small and more extensive actions, Newrest AT PETROGAS to 98%. is also committed to making sure the daily work envi- In November 2014, Newrest Wacasco celebrated ronment is more pleasant and comfortable for all of its sixth year free of incidents leading to medical QATAR ∙ TRAINING OF 100% its employees. (3) leave on the Petrogas LLC site. On its Sahmah site, BOLIVIA ∙ PAYMENT OF NEWREST GULF EMPLOYEES it organised an awareness-raising day on the topic of OF SCHOOL SUPPLIES Newrest Gulf, our joint venture in Qatar, trained all occupational health and safety. GREECE ∙ CASH ADVANCES In Bolivia, Newrest partially pays for the school sup- of its 224 employees for a total of 2,862 training FOR EMERGENCIES plies of the children of its employees who work at hours. The training covered hygiene, HACCP, safety the Minera San Cristobal. This grant allows them to and customer relations. Also, 365 toolbox sessions In a difficult economic environment, Newrest in PERU ∙ 2,700,000 purchase pens, notebooks and other required sup- were organised. (1) Greece offers its employees cash advances for ACCIDENT-FREE HOURS plies. In 2014/15, close to 230 employees were able emergencies, in particular when health problems In 2014/15, Newrest in Peru celebrated three major to take advantage of this measure. occur. This programme provides for a maximum events related to safety at work: 2,000,000 acci - advance of two months' salary, which must be reim- dent-free hours at Hudbay; 500,000 accident-free bursed within a time-frame defined at the time the hours at Goldfields and 200,000 accident-free hours advance is made. Since this system has been in at Tintaya/Antapaccay. These positive results can be EMPLOYEE TRAINING place, 13 employees have taken advantage of this attributed to the highly effective QHSE structure on opportunity. In a market in constant change, skills must be upgraded. Newrest MEXICO ∙ PERSONAL NUTRITION is highly committed to the pro- CONSULTING fessionalism of its employees and In this country, the rate of obesity is close to 30% and takes every measure required to 70% of the population is overweight. Hence, nutrition is a serious problem. In 2014/15, a full medical exam offer appropriate training regard- focused on nutrition and obesity was launched for all less of the employee's position. employees. After the exam, a personal nutrition plan This training relates to general subjects (languages, was designed to allow everyone to take preventive computers, team management, etc.); topics specific GHANA ∙ 6,000 TRAINING HOURS and corrective measures. to catering trades (food safety, HACCP, kitchen pro- Newrest in Ghana provided 6,000 training hours to duction, food allergies, traceability, etc.); subjects all of its employees. The most important subjects 114 NEWREST'S COMMITMENTS TO ITS EMPLOYEES 115

were safety, HACCP, driving and halal cuisine. The Ghanaian subsidiary trains 10 employees every week via toolbox training: in 2014/15, close to 50 04 Group Commitments

training sessions took place. ▶ 15 15

∙ ANGOLA ∙ TRAINING OF ALL EMPLOYEES In 2014/15, every Newrest employee in Angola took training. In total, close to 3,800 training hours and 6,570 toolbox sessions were provided to 500

employees. The majority of the topics related to food Activity Report 2014 safety, occupational safety, hygiene and HACCP.

HEADQUARTERS ∙ TRAINING OF 60% OF THE HEAD OFFICE EMPLOYEES 60% of Newrest's head office employees in Toulouse SWITZERLAND ∙ PARTICIPATION took part in training sessions in 2014/15. For the IN THE CORPORATE GAMES (5) most part, this training covered foreign languages, In July 2015, many employees who work at Newrest computer tools, finance, and quality and hygiene. To Canonica, our joint venture in Switzerland, partici- this end, the Group allocated 1.37% of its budget (the pated in the Corporate Games at Annecy-le-Vieux in legal minimum being 0.9%). France. The competition, which has brought together employees from private companies, territorial authorities and institutions for the past 25 years, consisted SPORTS-BASED in three days of sporting challenges. Our Swiss team participated with a great deal of enthusiasm. MOTIVATION GHANA ∙ PARTICIPATION IN THE BUSINESS All sorts of different sports OMAN ∙ NEWREST WACASCO'S GAMES OLYMPICS (7) CRICKET TEAM (6) events were organised through- In September 2015, a number of Newrest's employ- A number of Newrest Wacasco employees created out the Group in 2014/15. ees in Ghana participated in the fourth edition of the a team to play cricket. The team trains regularly Business Games Olympics in Accra. The Ghanaian In fact, Newrest encourages its employees to partic- and performs well at competitions. In June 2015, subsidiary came in second out of the 40 companies ipate in a sports activity on a regular basis, as well our team came in second at the cricket tournament that participated. Newrest Ghana's employees won a as in sports events. Sports, which are beneficial for organised each year by the “Oman Cricket Council”. gold medal in swimming. both the body and mind, boost personal energy and favour a team spirit. THE NETHERLANDS ∙ A BOWLING TEAM GROUP ∙ PARTNERSHIP & TWO VOLLEYBALL TEAMS (8) WITH FABRICE AMEDEO (4) Newrest's and Airshop's employees in the Neth - This year, the Group renewed its partnership with erlands created a bowling team and two volleyball the skipper Fabrice Amedeo. Fabrice Amedeo sails teams. The bowling team meets once per month an IMOCA bearing the “Newrest-Matmut” names. and trains for the Business League in which four of In particular, he participated in the Transat Jacques our best players represent the Group. The volleyball Vabre race in October 2015. The race was passion- teams compete in an inter-company tournament in ately followed by a large number of our employees. April and October. Many messages of encouragement from Le Havre to Brazil were sent to Fabrice Amedeo. 116 117

NEWREST'S COMMITMENTS TO ITS PARTNERS

SOUTH AFRICA ∙ freshness, transport system and a continuous cold 04 Group Commitments

IMPLEMENTATION OF AN “OPEN chain. Supplier audit procedures and questionnaires DOOR” POLICY have been established by Newrest and are used in ▶ 15 15

all countries. During invitation to tender processes, ∙ A transparency, anti-favouritism policy has been each country must receive a price quote from at implemented internally. Our dnata Newrest joint ven- least three different suppliers and the process must ture maintains this transparency thanks to an open be deployed at least once per year for all the fami- door policy that allows everyone to express their lies of products purchased. Obviously, contracts are fears or report practices that do not comply with the always drafted locally to ensure there is a legal tie anti-corruption policy. between Newrest's entities and the suppliers. Activity Report 2014 ∙ BAN ON GIFTS SWITZERLAND ANGOLA ∙ IMPLEMENTATION & INVITATIONS OF A PURCHASING PROCESS No year-end gift is accepted from any supplier and invi- A new team took over the management of the pur- tations to any event whatsoever are politely declined. chasing department this year. Its primary objective was to implement a system to better control the purchasing process. Suppliers are now invited to FAIR COMPETITION the office and a questionnaire is filled out to better identify their capabilities and reliability. During nego- Foul play is unacceptable in any tiations on potential discounts, a number of man - Regardless of which country is involved, relations with the Newrest Group's agement team members are present. Then all of the partners must be fully transparent and based on honesty. This requirement invitation to tender that Newrest information is set out in the contract drafted by the applies in particular to our suppliers: unfair competition is not allowed. Group responds to. legal department. Contracts can only be won during normal tender processes involving various participants. Dumping CROATIA ∙ CHOICE OF SUPPLI- practices regarding labour and prices do not com- ERS BASED ON QUALITY ply with market rules and are not tolerated. Prices Newrest in Croatia selects its suppliers and struc- are studied independently. No agreements are made tures its client/supplier relations very carefully. with the competition. Offers proposed for all con - hygiene standards. All of these rules apply to every Negotiations cover not only price and quality but also FIGHT tracts are evaluated jointly by country, zone and AGAINST country, regardless of whether corruption is com- compliance with QHSE rules, the supplier's reputa- sales managers in the business corresponding to the mon or not. tion and its honesty. Our team has always strictly CORRUPTION invitation to tender. The process of answering and complied with the principles adopted despite various Newrest has implemented strict procedures to iden- awarding contracts is also closely monitored by the The Group formally prohibits attempts at bribery. All fraudulent offers have been tify persons at risk (purchasing managers, commer- matrix organisation. its employees from making gifts cial directors) who are monitored by national direc- refused and management alerted immediately. tors, zone directors and through internal audits that or offering cash to its clients' verify the financial statements of each country every PHILIPPINES ∙ PARTICIPATION representatives or officials month as well as procedures when they visit on a FAIR SUPPLIER IN THE ANNUAL “INTEGRITY regular basis. Finally, an overall anti-corruption pol- SELECTION SUMMIT” as incentives for the signing icy has been drafted and translated into a number of contracts. of languages. In September 2014, Newrest SOS participated in Suppliers are selected by exter- the annual “Integrity Summit” as an innovative com- nal audit. To be approved, sup- pany in terms of raising awareness on corruption. MEXICO ∙ STRONGER The event was organised by the Business Centre Additionally, Newrest personnel refuse any gift pliers must imperatively comply offered by suppliers or partners that are approved ANTI-CORRUPTION PROCEDURES of Makati. Many representatives of the public and or seeking approval in order to close a deal or lower Despite the high level of corruption in the country, with certain rules. private sectors, as well as youth representatives were present. prices. The Group also prohibits all forms of pressure Newrest's operations in Cancun are transparent: no The only criteria on which we base our selection or bribery towards sanitation inspection personnel member of our personnel has given in to untoward prop- are quality of products, inventory management, in order to have them ignore potential breaches of ositions from suppliers or administrative authorities. 118 119

NEWREST'S COMMITMENTS TO ITS SOCIAL ENVIRONMENT

Children in orphanage of “Family 04 Group Commitments

Outreach” Organization – LOC AL ▶ 15 15 Accra, Ghana ∙ ▶ PROCUREMENT & COLLABORATION WITH COOPERATIVES To support local products,

Newrest has entered into Activity Report 2014 partnerships with farm cooperatives throughout the world. These purchases may represent up to 12% of the MOROCCO ∙ COLLABORATION amount of local purchases, as is the case, for exam- WITH THE “COPAG” COOPERATIVE ple, in Morocco. Most of the products purchased Newrest in Morocco works with COPAG, an agri - from the cooperatives are fresh produce such as cultural cooperative that includes 39 farmers in the fruits and vegetables, dairy products and eggs. Taroudant region in the central part of the country. Today, our Moroccan subsidiary purchases close to 12% of its products from this cooperative: milk, dairy In 45% of our countries Up to 100 % 12 % products and fruit juices. of purchases are of local purchases come made locally from cooperatives INVOLVEMENT IN CAMEROUN ∙ COLLABORATION LOCAL COMMUNITIES WITH LOCAL PRODUCERS & SMALL COOPERATIVES Wherever the Newrest Group is To support local manufacturing and farm production, present, it is involved in the life Newrest in Cameroon has increased its partnerships of local communities and neigh- with local suppliers to purchase all of its products bouring towns. locally. For example, 100% of fruit and vegetable pur- We hire our personnel close to our work sites, pro- chases made by the subsidiary in Cameroon come vide training and enter into partnerships to improve 4,789 320 87 % from small producers or cooperatives. daily life in these communities. individuals have benefited employees of purchases from Newrest's assistance involved in social in the Group are (direct actions / donations) actions made locally PERU ∙ LOCAL PURCHASES (1) AT HUAGAYOC 85 % 23 of our countries hire more actions were conducted To entrench its local involvement in the area of the than 95% of their personnel in 2014/15 Huagayoc mine, Newrest in Peru decided to work within the local population in local communities with families in the community for all of its pur - Newrest is committed to the social environment of every country chases. These families, who resell but are not producers, are organised in a “purchase-sale” structure. in which it is present. In light of our respect for the principles CAMEROON ∙ CREATION Each product category (meat, dry products, fruits OF A WELL of the Universal Declaration of Human Rights, we support NGO activi- and vegetables) is supplied by a different family, which allows us to support as many families as we In Cameroon, a well was dug on the land surrounding ties in countries where we work or undertake our own actions. can. We also work with the community for our vehi- Newrest's warehouse in October 2014. The water is cle leases of pick-up trucks and lorries. used in particular for the warehouse's requirements. 120 NEWREST'S COMMITMENTS TO ITS SOCIAL ENVIRONMENT 121

for the communities. Located in Hudbay close to once per year, the profits of which are donated to MEXICO ∙ COLLABORATION WITH the Minera Constancia, this centre provides various the ESCA association (English Speaking Cancer “DR. SONRISAS” IN CANCUN (4) theoretical and practical courses on cooking, food Association) in Geneva. Newrest Canonica partici- 04 Group Commitments

Newrest in Mexico works with the local Dr. Sonrisas hygiene, and cleaning and maintenance, which are pated in this event by providing 50 lunch boxes to ▶

( Doctor Smiles ) association. This charitable pro- 15

“ ”

taught in part by Newrest employees. Our Peruvian participants. ∙ ject consists in working with children in the terminal subsidiary also introduces families in the Huaylla stages of chronic diseases. The team endeavours to Huaylla community to the nutritional and medicinal alleviate their suffering with hope and happiness, in benefits of the vegetables grown in their gardens. SOCIAL ACTIONS accordance with the association's slogan: “Our first responsibility is to be happy and then to make others IN FAVOUR happy.” The entire Newrest team participated in the SOCIAL OF CHILDREN project by preparing cakes for the 300 children in the Alamo school in Cancun. Activity Report 2014 Next year, the subsidiary in Cameroon intends to RESPONSIBILITY In recent years, the Group distribute this water to the communities and fami- In the countries in which it is lies who live close to the New Bell neighbourhood has committed to the reduction of Douala. present, the Newrest Group par- of its budget for press ads and ticipates in projects and social paid advertising, and to transfer BOLIVIA ∙ COMMITMENT actions to which it is committed. TO COMMUNITIES CLOSE these savings to social actions, TO MINERA SAN CRISTOBAL(2) FRANCE ∙ SUPPORT in particular involving children. Newrest in Bolivia is involved in local events organ- FOR THE TELETHON ised by the three communities close to the San Cris- In December 2014, in support of the Telethon, a vast MADAGASCAR ∙ tobal mine. Via its foundation, our Bolivian subsidiary marathon was held to collect funds for research on “HEAR THE WORLD” PROJECT participates by donating food to the communities or (3) rare diseases. Newrest Private participated in mak- IN AMBATOVY purchasing gifts for their draws. ing a 75-metre long sausage roll. The gigantic sau- Newrest in Madagascar has partnered with the “Hear sage was sliced and sold in the streets of Versailles. the World” association in order to assist the children PERU ∙ TRAINING CENTRE The organisers turned over all of the proceeds to the of Madagascar. Two surgeons and two anaesthetists ∙ COLLABORA- AT MINERA CONSTANCIA Telethon held in support of the Association Française who practise in Toulouse, France provide assistance SOUTH AFRICA contre les Myopathies. and use their expertise to treat children and support TION WITH “OLIVER’S HOUSE” In February 2015, Newrest in Peru launched training (5) the medical teams at the hospitals in Morafeno and IN JOHANNESBURG at the Training Centre for Sustainable Development Analakininina. In November 2015, the four physicians Our joint venture, dnata Newrest, worked with Oli- MADAGASCAR ∙ COLLABORA- visited Tamatave. They examined around 30 children ver's House, an association that helps poor chil - TION WITH THE CIVIL DEFENCE and operated on three. They also shared their exper- dren and orphans in the slums of Johannesburg. In UNIT OF TAMATAVE tise by training medical-surgical teams and provided December 2014, the Association organised a grad- In September 2015, Newrest in Madagascar signed medical equipment. Newrest in Madagascar sup - uation ceremony for children in its kindergarten, fol- a donation agreement in favour of the Civil Defence ported this mission by making available logistical, lowed by a Christmas party. The dnata Newrest team unit of Tamatave. By contributing equipment, the financial and human resources. participated in these celebrations by providing food, Group is supporting the construction of a new camp toys and clothing for the children. An interactive dig- for this army corps whose primary role is to pro - ital board was also donated to the school to improve vide aid to the population. Construction work has its teaching environment. started and the camp should open in approximately six months. CAMEROON ∙ INTRODUCTION TO RUGBY FOR ORPHANS SWITZERLAND ∙ PARTICIPATION IN “PADDLE FOR CANCER” In collaboration with the “Foyer Saint-Nicodème” that cares for orphans, Newrest in Cameroon organ- In August 2015, our joint venture in Switzerland, ised an introduction to rugby day. Sixty orphans Newrest Canonica, partnered with “Paddle for Can- between the ages of five and twelve were able to cer”, an association that organises a sailing class participate in this sports event. 122 NEWREST'S COMMITMENTS TO ITS SOCIAL ENVIRONMENT 123 NEWREST'S COMMITMENTS TO THE PLANET

Meal distribution at the orphanage of “Family Outreach”

Organization – 04 Group Commitments

Accra, Ghana ▶

15 15

▶ ∙ Activity Report 2014

Servicing of solar panels on Madrid's unit roof ‒ Spain

◀

23,500 6 1/5 meals prepared every day countries certified of our subsidiaries decreased with organic products ISO 14001 their waste in 2014∙15

BOLIVIA ∙ BREAKFAST FOR SCHOOLCHILDREN AT MINERA SAN CRISTOBAL An ecological balance is the one and only guarantee of achieving Through its foundation, our Bolivian subsidiary pro- harmony between the needs of mankind and nature. vides breakfast every Monday to children who attend the school close to Minera San Cristobal. A hundred Newrest, aware of the importance of sustainable development, children benefit from this breakfast every week. has adopted essential environmental values. The use of local seasonal products, waste treatment and reduction, and the “Zero Paper” policy are just a few examples of the Group's objectives. 124 NEWREST'S COMMITMENTS TO THE PLANET 125

farmed without pesticides, organic suppliers accredited by the “Consell Balear objects. When they are no longer used, they are ISO 14001 d'Agricultura Ecologica”. The Spanish subsidiary pur- donated to schools, NGOs or associations. Newrest supports sustainable, chases pasta and rice from these suppliers in par- 04 Group Commitments

CERTIFICATION responsible agriculture. ticular, but also fruits and vegetables when they are ▶ 15 15 POLICY

in season. ∙ In 2014, the Newrest Group 23,500 44 % launched an extensive ISO 14001 meals prepared of our countries every day with use pesticide-free WASTE RECYCLING certification campaign organic products products & REDUCTION POLICY for its units. ISO 14001 certification covers environmental CONGO ∙ PURCHASES FROM A major endeavour to minimise Activity Report 2014 THE “AGRO-CONTACT” POULTRY our environmental footprint management. COOPERATIVE It is based on the principle of continuous improve- is the reduction and recycling For the past two years, Newrest Congo has been pro- ment in environmental performance by managing the curing eggs from Wilfried Koutiki's (or Willy's) poul - of waste. impact of the company's business. In the framework try project. This rural development engineer, who On all of our sites and in all of our production units, of this certification, today, 6 countries have been GREECE & CYPRUS ∙ studied at the university in Brazzaville, manages the a waste-sorting process has been systematically certified ISO 14001:2004: Austria, Bolivia, Greece, RECOVERY OF COOKING OIL Agro-contact cooperative in Tchibamba. Our Congo- created to reuse a large part of our waste, such as Cyprus, Switzerland and Tunisia. TO PRODUCE BIODIESEL lese subsidiary is pleased to support local resources cardboard, glass, paper, electronic devices, green Our subsidiaries in Greece and Cyprus have found by purchasing all of the eggs laid in Willy's coopera- waste, etc. another use for their cooking oil. The oil is collected tive, as well as all of his vegetable production. once per month by local accredited providers who take it to plants to be transformed into biodiesel. In MEXICO ∙ SUSTAINABLE FISHING 65 % 85 % 2014/15, in Greece, 1,670 kg of oil were recycled of our of our units and sites have and, in Cyprus, 240 kg. In Mexico, 24% of Newrest's fish purchases come countries sort “Fight against food waste” their waste communication materials from sustainable fishing. The fish are farmed instead of being fished at sea. It should also be noted that SWITZERLAND ∙ 24% of the fish bought by Newrest Servair in Belgium WASTE-SORTING AFTER FLIGHTS is MSC-certified. GROUP ∙ FIGHT AGAINST (1) In the framework of the application of the ISO 14001 FOOD WASTE standards, Newrest Canonica in Switzerland organ- SWITZERLAND ∙ MEALS An awareness campaign on waste, particularly food ised waste sorting for return flights as part of its PREPARED WITH ORGANIC waste, was launched on a broad number of sites and inflight business: dirty trolleys are recovered and PRODUCTS units the use of Winflight software for inflight cater- the waste is sorted. Reusable and recyclable mat- ing and Winrest software for group and Remote site ter is sorted and food waste is taken to a pig-raising In the framework of its catering activities, Newrest catering allows many countries to optimally adjust industrialist. The joint venture was able to recycle 40 Canonica, our joint venture which has been accred- their production to consumption. Winflight provides tonnes of waste in 2014. ited as “Fourchette Verte” and “Région Terre d'Avenir”, real-time forecasts of meals to be produced, leading offers special organic meals on most of its sites. These LOCAL PROCURE- to optimal use of raw materials. balanced, organic meals are backed by awareness FRENCH POLYNESIA ∙ WINNER MENT & ORGANIC campaigns and quizzes organised to introduce con- OF THE “SELECTIVE WASTE PRODUCTS sumers to local products. It should be noted that 30% PHILIPPINES ∙ REPAIR & REUSE SORTING PRIZE” FOR 2014 of purchases are made in cantons in which we operate. Instead of disposing of objects and machines, Newrest's Polynesian subsidiary, specifically the To minimise its environmental Newrest SOS in the Philippines attempts to repair production unit in Faa'a, won the Selective Waste impact, a major policy of the SPAIN ∙ ORGANIC PRODUCTS them to give these objects as long a lifespan as Sorting Prize for 2014. This prize is awarded to the FOR SCHOOL CATERING possible: a workshop in the company manages the company that launches the most waste management Group targets the management repairs and refurbishing of equipment. Objects such initiatives. Newrest in Polynesia recycles a large part In Palma de Mallorca, Newrest in Spain has included as chairs, tables, fans and water fountains are given of its waste by sorting cardboard, glass, steel and of its purchases: by reducing special menus in its school catering offer: 10% of the a second life. When an object or machine can no aluminium cans, and plastic materials, and then food products purchased are sourced from certified transport and favouring produce longer be repaired, the parts are used to repair other transporting them to local sorting units. 126 NEWREST'S COMMITMENTS TO THE PLANET 127

“Recycled Christmas HEADQUARTERS ∙ PRINTING Decorations Competition” ON 70% RECYCLED PAPER at Newrest

Peru's head- 04 Group Commitments Since 2012, all of the Head Office's printing uses quarters in ▶ Lima

non-toxic, 100% biodegradable ink. The paper used 15

∙ ▶ is 70% recycled and 100% recyclable. The use of this paper to print this business report saved 396 kg of CO2. Next year, our estimates are even more encouraging: we plan on reducing our quantities of printed materials by 15% by acquiring screens and organis- ing awareness-raising sessions for our employees and partners. We estimate approximate savings of Activity Report 2014 101 tonnes of CO2.

AUSTRIA ∙ USE OF RECYCLABLE PACKAGING ON BOARD THE ÖBB For services on board the ÖBB trains, our Austrian FRENCH POLYNESIA ∙ INSTAL- subsidiary has chosen 100% recycled and 100% recy- LATION OF A SOLAR-POWERED clable coffee and tea cups and 70% recycled and WATER HEATER 100% recyclable bags. Garbage bags are also made Our Polynesian subsidiary significantly reduced its of biodegradable materials. Organic plastic glasses energy consumption: last year, gas consumed to are reusable and the packaging of cutlery is biode- produce hot water declined by 100% in the Faa'a gradable. This initiative has allowed our subsidiary to production unit once a solar-powered water heater save 20 tonnes of waste every year. was installed. Starting this year, all units have been systematically equipped with LED lighting. FRANCE ∙ INSTALLATION OF DIGITAL PLATFORMS SWITZERLAND ∙ CARBON Newrest Wagons-Lits in France has put a number of FOOTPRINT REDUCTION IT tools in place to reduce the use of paper. A blog Since the beginning of 2015, our Swiss joint ven - called “SAB Ensemble” was created to communicate ture, Newrest Canonica, systematically uses an eco- with all of the subsidiary's 1,500 employees. Simi- friendly courier service for its deliveries in Geneva: larly, absences have been tracked since 2015 by a a taxi-bike delivers administrative papers or files digital platform. New printers were purchased that within the city, leaving a minimal carbon footprint. provide more optimal use of ink. Also, Newrest Canonica renewed its fleet of vehicles and purchased trucks that consume and pollute less. The Swiss joint venture thereby reduced its fuel con- ENERGY CONSUMP- sumption by 15% compared to the previous year. TION REDUCTION LESS USE OF PAPER The Group's sustainable devel- Since the Group was founded, opment plan sets out strict rules Newrest has committed in terms of the reduction of elec- to a paper reduction policy. tricity and fuel. We favour digital communication while using - for In prior years, simple initiatives allowed us to reduce paper copies that we cannot avoid - eco-friendly our ecological footprint: systematic closing of doors materials. The basic rule in this case is black and and turning off lights, computers, heating and air white printing on both sides of a sheet. conditioning. 128

Airplane loading VISIT OUR WEBSITE ‒ Rolland Garros airport (RUN), Réunion Island Newrest Activity Report 2014/ 15 ◀ is available on our website: www.newrest.eu

PHOTO CREDITS Frédéric Maligne for Newrest, Newrest Algeria, Newrest Angola, Newrest Bolivia, Newrest Cameroon, Newrest Canada, Alexandre Badot for Newrest Canonica, Newrest Canonica in Switzerland, CGA Newrest, Newrest Chile, Newrest Congo, Newrest Costa Rica, Newrest Croatia, Newrest Cyprus, Stephan from Orangeline de Pretoria for dnata Newrest, dnata Newrest, Newrest French Polynesia, Newrest Gabon, Newrest Ghana, Kopalas Kyriakos from NLS Studio for Newrest Greece, Newrest Gulf, Rija Randrianasolo for Newrest Madagascar, Newrest Madagascar, Luis Javier Sandoval for Newrest Mexico, Newrest Mexico, Marc Giraud for Newrest Morocco, Newrest Morocco, Newrest Netherlands, Newrest New Caledonia, Newrest Niger, Newrest Peru, Mario Jorge for Newrest Wagons-Lits in Portugal, Newrest Private, Corine Tellier for Newrest in Reunion Island, Newrest Saudia Airlines Catering, Newrest Servair in Belgium, Newrest Servair in Canada, Newrest Servair in the United Kingdom, Newrest SOS, Newrest Spain, Newrest Tunisia, Newrest UIS, Newrest Wacasco, Muneeb Khan for Newrest Wacasco, ÖBB-PV AG for Newrest Wagons-Lits in Austria, Studio Vezelay for Newrest Wagons-Lits in France, Xanthe Cooke for Newrest Zambia, Fotolia.

Newrest/Matmut's boat photos: Reportersdularge.com and Transat Jacques Vabre ‒ transat-jacques-vabre.com.

Cover: Hernan Hernandez, Newrest chef at Paris Orly unit (ORY). Portrait by Frédéric Maligne. Creation: Newrest Printing: Reprint Toulouse

This activity report was printed on 70% recycled and 100% recyclable paper. Used ink is not toxic and 100% degradable. EXECUTIVE MANAGEMENT OFFICE 61, boulevard Lazare Carnot 31000 Toulouse, France Phone: +33 (0)5 62 89 39 88 ∙ Fax: +33 (0)5 62 89 39 70

COMMUNICATION Dominique PILATTE ∙ Communication Director 61, boulevard Lazare Carnot ‒ 31000 Toulouse, France Phone: +33 (0)5 62 89 39 79 ∙ Fax: +33 (0)5 62 89 39 70

INVESTORS RELATIONS Matthieu JEANDEL ∙ Vice President Finances 61, boulevard Lazare Carnot ‒ 31000 Toulouse, France Phone: +33 (0)5 62 89 39 87 ∙ Fax: +33 (0)5 62 89 39 70