Activity Report 2016 ∙ 2017 ▲ With origins in Group Catair in 1996, and founded by its Co-CEO’s Olivier Sadran and Winning picture of the intern Newrest is the only major catering company active in all catering and Photography contest launch in 2017 on the theme ‘Catering Jonathan Stent-Torriani in Toulouse (France), Newrest is today a global leader in multi- related hospitality segments including airline catering, Buy-on-Board, Unlimited’ by teams of sector catering. With 2016-17 revenues under management of almost 1.8 Billion Euros Duty-Free on-board, contract catering, remote site and support services, Newrest Liberia. and more than 30,800 employees world-wide, Newrest is present in 49 countries. rail catering, airport and motorway retail. 002 003 SUMMARY ▼ ▼ ▼ ▼ Trolley preparation GROUP GROUP OPERATING GROUP in Morocco. 01 PRESENTATION 02 ACTIVITIES 03 PERFORMANCE 04 COMMITMENTS ▼ P.06 P.22 P.46 P.108 NEWREST IS... P.008 INFLIGHT P.024 KEY EVENTS P.048 NEWREST COMMITMENTS... HISTORY P.010 C ATERING & EUROPE DIVISION P.050 TO ITS CLIENTS REMOTE SITE P.030 AND CONSUMERS P.110 GROUP NORTH AFRICA & STRUCTURE P.012 RAIL P.036 MIDDLE EAST DIVISION P.068 TO ITS EMPLOYEES P.117 TO ITS PARTNERS P.124 GLOBAL NETWORK P.014 RETAIL P.042 SOUTHERN AFRICA DIVISION P.080 TO ITS SOCIAL KEY FIGURES P.016 ENVIRONEMENT P.126 AMERICAS DIVISION P.092 SHAREHOLDER ASIA & PACIFIC TO THE PLANET P.132 STRUCTURE P.017 DIVISION P.102 EXECUTIVE BOARD P.018 ORGANIZATION CHART P.020 004 005 INTRODUCTION Introduction ▶ Airplane’s 7 1 delivery for ∙ Qatar Airways − Nice (NCE) France. ▲ + 9 % ▲ + 9. 9 % ▲ + 2.3 % 16.2 M€ ▶ Organic growth Increasement Increasement Net debt at year end in 2016 ∙ 17 of operating profit of net profit Very conservative gearing of 0.11 Activity Report 2016 operations in Laos on behalf of the Nam Theun leading applications for our clients and customers. Power Company, providing a credible base, along The above changes have been mirrored by similar with Newrest SOS Philippines for potential develop- adaptations in our local management structures to ments in South East Asia. foster cohesion and to assure we remain versatile, reactive, innovative and entrepreneurial while retain- All in all, a rich and intense year for the Group in ing our discipline for quality, costs and financial terms of development, expansion and diversification. security. 1,252.9 M€ 1,807.9 M€ ▲ + 12.0 % Nevertheless, it is essential in this environment of of consolidated of sales under management of consolidated operating significant expansion not to lose our DNA, to keep We have accelerated our international initiatives in sales 2016∙17 2016∙17 profit 2016∙17 our feet firmly planted ‘on the ground’, and continue ecology, environment, and reduction of waste; exam- to focus on the basics of excellent service, rigorous ples such as mandatory LED lighting in all our units/ cost controls & financial discipline, product innova- outlets globally, utilisation of solar power where fea- tion, entrepreneurial spirit, and training & people sible, as well as new technology for the significant development as the key pillars of the modest suc- reduction of waste and waste water in our units. 2016-17 was a demanding year for Newrest Group, cess we have enjoyed to date. Finally we have strengthened our capital structure and increased the number of manager-owners to with tumultuous international markets and major political Therefore we have strengthened our organisation, more than 310 in the year, owning almost 89 % of both centrally and locally in order to assure meas- and economic shifts nevertheless providing ample Newrest Group capital. ured and controlled growth in combination with opportunities for growth and development. world class execution of operations. We have re-or- In the coming year we are anticipating further chal- ganised our regions into five main areas: Europe, lenges as the development of various markets such North Africa & Middle East, Southern & Central as the United States, United Kingdom, South Amer- Africa, Asia & Pacific, and the Americas, reflecting ica and South Asia amongst others has created a Despite the turbulent times, the Group was success- operations on behalf of KLM. In New Caledonia we the very different and diverse challenges facing each number of attractive opportunities for the Group. ful in further developing and diversifying international have already developed our operations and success- of these areas. operations. For example, in Spain, where we were fully developed our platform to include the Médipôle We would again like to thank our clients, colleagues, traditionally Inflight caterers, we have successfully Hospital Centre in Noumea by Newrest Jacregal. We We have reinforced Major Projects and Internal partners and stakeholders for their loyalty and ded- begun the development of Catering sector including have also finalized the acquisition of Sodexo’s Cater- Audit, both to support and accompany the rapid ication and look forward to a continued positive the health care Catering sector, with the award of ing operations in New Caledonia. In Costa Rica we development of the Group, but also to assure that development of our Group in the future. an important hospital in Tenerife. In Oman we began have opened a brand new Inflight catering unit at our operations continue to meet the rigorous quality our first Buy-on-Board operation on behalf of Salam Liberia international airport. In United Kingdom we & operating standards we require from each of our Air, paving the way for the future potential expan - built 2 new Inflight catering units, in record time of subsidiaries. Emmanuelle Puig has been promoted sion into the Inflight sector in Oman where we are 92-days, in London Heathrow and Manchester air- to the important role of Senior Vice President Strat- already having more than 80 Catering and Remote ports, and successfully started-up operations for egy in order to help coordinate, prioritise, track and site contracts. United Airlines in UK, operating more than 25 long- support our strategic developments on a worldwide haul flights per day in 5 locations. basis. We have further strengthened our Catering & Remote site operations in France with the acquisition of We have recently entered the United States mar- Finally we have invested heavily in our Digital 100 % of the capital of Coralys and its integration ket and are in the midst of constructing a number capability, preparing the Group for the fast mov - into our operations, building a new Catering ‘chal - of Catering units in key locations, taking advan - ing challenges occurring globally in Retail at all lenger’ in the French market. Our Catering unit in tage of accessible market conditions in the Inflight levels (Catering, Inflight, Rail, Concessions, online, Liberia was re-opened with the start-up of renewed and industrial Catering markets. Finally we opened pre-order, etc) and assuring that we have market Olivier Sadran Jonathan Stent-Torriani 006 007 GROUP PRESENTATION 01 Culinary dish Swiss Lounges in Geneva (GVA) – Switzerland. ◀ 008 The skipper Fabrice 009 Amedeo on Newrest / Brioche Pasquier board, by Jean-Marie Liot. NEWREST IS... ▼ 01 Group01 Presentation 4 ▶ OUR VALUES 7 1 ∙ AC T I V IT Y INNOVATION SECTORS Inflight Catering & Remote site Rail Retail SUSTAINABLE DEVELOPMENT 30,800 1,100,000 EMPLOYEES’ Activity Report 2016 WELL-BEING EMPLOYEES MEALS SERVED PER DAY & DEVELOPPEMENT SELF TRANSCENDENCE 49 PIONNIER SPIRIT COUNTRIES ACROSS Impossible is nothing, T HE WORLD ‘‘ always believe in our dreams and follow through on all the challenges that we faced. ” Fabrice Amedeo, skipper OUR PARTNERSHIPS TURNOVER THE SKIPPER FABRICE AMEDEO TOULOUSE FOOTBALL CLUB Newrest Group, Fabrice Amedeo’s sponsor since Newrest Group has supported the Toulouse Football 2014, decided to extend the partnership with the Club since it was created. The club, based in the same 1,252.9 M€ 1,807.9 M€ skipper and adventurer until Vendée Globe 2020-21. city than Newrest’s Headquarters, has played in the Consolidated Sales under In 2016-17, Fabrice Amedeo succeeded in finishing first division of the French Championship since 2003. sales 2016∙17 management 2016∙17 the Vendée Globe race on the 11th position for his first participation. 010 011 HISTORY 01 Group01 Presentation 1996 2005 2017 ▶ 7 1 ∙ Joint venture dnata Newrest celebrates its 10th Anniversary Newrest in South Africa Activity Report 2016 Acquisition and Newrest Gulf in Qatar, Acquisition of Casa Starting of operations of ‘Compagnie Kuwait, Bahrein et aux UEA Phillips in Costa Rica in Laos des Wagons-Lits’ Award of SNCF train Starting of operations Newrest Restauration CRE ATION CRE ATION Acquisition of Airshop contract in France in New Caledonia acquired 100 % of Coralys OF CATAIR Company’s Shares OF NEWREST in early 2017 by Olivier Sadran 2010 2013 2015 2001 2006 2008 2012 2014 2016 Joint venture with Joint venture with SOS Acquisition of Atasa Acquisition of Apetito Merger of Catair Opening of the Saudia Catering in Saudi in the Philippines in Morocco and joint venture with inflight catering unit Arabia, and Wacasco and Red Med in Algeria Coralys in France with Eurest Inflight Acquisition of 100 % at Paris Charles de in Sultanate of Oman Joint venture with ASL (Compass inflight IPO Saudia Airlines of First Catering in Nigeria catering division) Gaulle Acquisition of LSG Sky Catering in Ghana, in Zambia Starting of operations Chefs in Spain and South Africa in Colombia 14 COUNTRIES 28 COUNTRIES 46 COUNTRIES 49 COUNTRIES 48 COUNTRIES 2 ACTIVITY SECTORS 4 ACTIVITY SECTORS 5 ACTIVITY SECTORS 5 ACTIVITY SECTORS 4 ACTIVITY SECTORS 8,000 EMPLOYEES 12,100 EMPLOYEES 23,000 EMPLOYEES 28,000 EMPLOYEES 29,500 EMPLOYEES 012 013 GROUP STRUCTURE TURNOVER BY BUSINESS ACTIVITY DISTRIBUTION (Managed ∙ excluding Saudia Catering) (Distribution by activity sector in 2016 ∙ 17) 01 Group01 Presentation ▶ 7 1 ∙ 4.0 % 40.5 % 2.9 % RETAIL INFLIGHT RETAIL 42.0 % INFLIGHT 23.2 % 33.4 % RAIL C ATERING 5.2 % 48.8 % & REMOTE SITE RAIL C ATERING & Activity Report 2016 REMOTE SITE INFLIGHT CATERING & REMOTE SITE RAIL RETAIL Service at Versaille CPAM by Newrest Restauration – France.