Itoc Conference Dunedin 23/25 July 2 0
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INBOUND TOUR OPERATORS COUNCIL OF NEW ZEALAND INCORPORATED ITOC CONFERENCE DUNEDIN “The Marketplace - 2003 and Beyond” 23/25 JULY 2003 KEYNOTE SPEAKERS PROGRAMME Don Gun, Venue: Glenroy Auditorium, The Dunedin Centre, Harrop Street off the Octagon President of Conference Theme: ‘The Marketplace – 2003 and Beyond’ ITOC, Conference Chairman: Stuart Neels, General Manager Europe & USA, ATS Pacific Managing Conference Co-ordinators: Ryan Craig, Marketing Manager Domestic, Tourism Dunedin Director, Golf Lisa Young, Marketing Officer, Tourism Dunedin Wine New Dress: Smart Casual throughout Conference (unless specified) Zealand Wednesday 23 July Am/Pm ITOC delegates and members arrive Stuart Neels, Conference 1200 Transfers for Board Members from hotels to Corstorphine House Chairman; General Manager 1230 ITOC Board Meeting and Lunch Europe & USA, • Corstorphine House ATS Pacific 1400 ITOC Conference Registration Desk Open •Glenroy Auditorium, Off the Octagon Harrop Street 1600 Transfers for Board Members from Corstorphine House to Glenroy Auditorium, The Dunedin Hon, Mark Centre Burton, Minister of 1630 Members Forums “The Marketplace” Tourism Full Members and Allied Supplier Members Forums • Conference Room, 2nd Floor, Dunedin Public Art Gallery •Auditorium, 1st Floor, Dunedin Public Art Gallery In the Octagon, 2 minutes walk from The Dunedin Centre. 1800 Following members forums, transfers to Hotels Sukhi Turner, 1900 Transfers from hotels to Speights Ale House Mayor of Dunedin 1915 “The Great Southern Experience” •Speights Ale House & Speights Brewery Heritage Centre Tours •Hearty ‘Southern’ fare and drinks •Dress – Smart Casual •See conference brochure for full details 2230 Transfers from Speights Ale House to hotels or enjoy a visit to the Dunedin Casino •Only a short walk to nearby Dunedin Casino to continue a great evening John Davies, Managing 2230 Casino Evening Director, •Dunedin Casino, Southern Cross Hotel Trojan Holdings Ltd Transfers from Dunedin Casino to hotels Thursday 24 July 0730 Breakfast at individual hotels – own arrangements Ray Salter, General 0830 Transfers from hotels to The Dunedin Centre Manager, Ministry of 0830 ITOC Conference Registration Desk Open Tourism •Glenroy Auditorium 0900 Conference Programme begins at Glenroy Auditorium, The Dunedin Centre •Official Opening -Welcome from the Mayor of Dunedin, Sukhi Turner. -Presidential address – ITOC President, Don Gunn Rodney -Keynote address – Minister of Tourism, the Hon Mark Burton (to be confirmed) Walshe, -Keynote address – John Davies, Managing Director, Trojan Holdings Ltd ONZM, “My Vision for New Zealand & Tourism” Executive Chairman, 1015 Morning Tea The Walshe Group 1045 Plenary Session – Open Forum “The Marketplace” •“The New Zealand Experience” – Quality products, staff and performance – delivery on the promise Facilitator – Ray Salter, General Manager Ministry of Tourism -Ian Macfarlane, General Manager Marketing, Tourism New Zealand Steven -Peter Sefton representing ITOC full member tour operators Saunders, -Mark Quickfall representing ITOC allied supplier members Director, The -Fiona Luhrs, Chief Executive Qualmark Omnia Group -Gayle Sheridan, Chief Executive ATTTO (NZ) Ltd 1245 Networking lunch at the Dunedin Public Art Gallery • Conference Room and Otago Daily Times Gallery, 2nd Floor, Dunedin Public Art Gallery •Welcome and brief introduction to the Gallery and Exhibitions THE DISTRIBUTION CHANNEL FOR NEW ZEALAND TOURISM 1971-2003 1345 Plenary Session – Open Forum “The Marketplace” PANELISTS • The Value Chain – Capacity, Yield, Value – in balance Facilitator – Rodney Walshe ONZM, Executive Chairman, The Walshe Group -Jennie Langley, Chief Executive, Major Accommodation Providers (MAP) -Tim Hunter, General Manager Operations, Tourism New Zealand -Peter Collins, Regional General Manager New Zealand, Qantas -Norm Thompson, Senior Vice President Sales & Distribution, Air New Zealand -Matt Brady representing ITOC full member tour operators -Warren Harford representing ITOC allied supplier members Tim Matt 1530 Afternoon Tea Hunter Brady 1550 Presentation of the ITOC Operator of the Year Award 1600 How to Thrive on Stress and Stay Sane in a Crazy and Changing World Keynote Address – Steven Saunders, Director, The Omnia Group (NZ) Ltd Finale from Larnach Castle – Welcome to evening function 1700 Transfers from Glenroy Auditorium to hotels 1830 Transfers from hotels to Larnach Castle for Evening Function 1900 Larnach Castle “Monarch of the Glen” evening Mark Gayle • Gala Dinner at Larnach Castle Quickfall Sheridan •Dress: Members are encouraged to come dressed for the occasion. A prize will be presented to the Best Dressed – It is a gala occasion and a special evening of hospitality •See Conference brochure for full details 2230 - Midnight Transfers from Larnach Castle to hotels on the half hour Friday 25 July 0730 Transfers from hotels to Southern Cross Hotel Note: Golfers are to bring their golf clubs etc Fiona Ian Luhrs Macfarlane 0800 Breakfast •Heritage Room, Southern Cross Hotel 0900 ITOC Annual General Meeting •Heritage Room, Southern Cross Hotel •Golfers to bring golf clubs etc 1045 Optional Extras OPTION 1 - ITOC Golf Tournament •St Clair Golf Club (Home of the past Otago Charity Classic) • BBQ lunch provided on arrival Peter Jennie • Ambrose tournament - Tee off 1130 with sponsored holes Collins Langley •Prize giving and social function 1730 OPTION 2 – Sightseeing Opportunities •Additional sightseeing activities kindly sponsored by Tourism Dunedin and suppliers – see insert for activities and booking arrangements. Saturday 26 July Optional Sightseeing – refer programme from Tourism Dunedin and suppliers – separate insert in brochure. ITOC WOULD LIKE TO THANK THE FOLLOWING SPONSORS Norm Peter Thompson Sefton Abbey Lodge Intercontinental Hotels Skyline Leisure Lodge Air New Zealand Larnach Castle Sky City Auckland Arthur’s Tours Leviathan Hotel Southern Cross Hotel Avis Luxury Chauffeurs Speights Ale House Barnett Lodge Mitchell Corp. New Zealand Ltd Speights Brewery Heritage Centre Bentley’s Hotel National Car Rental St Clair Golf Course Cargills Hotel Novotel Queenstown The Chancellor Dunedin Citibus Newton Piping Hot Haggis The Dunedin Centre Corstorphine House Qantas The Mill Liquorsave Dunedin Dunedin Casino Quality Hotel Telecom New Zealand Dunedin Public Art Gallery Rydges Hotels and Resorts Totally Tourism Limited Dunedin Suppliers Rotorua 5 Star Attractions Tourism Dunedin Warren Peter Lowry Harford Chief Executive, ITOC THE DISTRIBUTION CHANNEL FOR NEW ZEALAND TOURISM 1971-2003 'THE GREAT SOUTHERN EXPERIENCE' SPEIGHT'S BREWERY HERITAGE CENTRE AND SPEIGHT'S ALE HOUSE Speight's, "The Pride of the South", is synonymous with Dunedin. What better way to experience true southern hospitality than through an evening visit to the historic Speight's brewery. This visit includes an opportunity to sample the full range of locally brewed ales at the Speight's Heritage Centre bar at the end of the tour, followed by a chance to visit the newly opened Speight's Shop for some southern souvenirs (a 10% discount will be offered to all delegates on purchases in the shop). Tours will be run alongside the serving of fine Speight's Ales and "continuous platters of scrumptious Southern Fare" at the famous Speight's Ale House next door, including a selection of blue cod, lamb, venison and "porter" sausages. A great night of networking and Dunedin’s Southern Hospitality. Hearty Southern Fare and Drinks Wednesday 23 July 1900 – Transfers from Hotels to Speights Ale House Transport: A transfer to hotels will be available at 10.30pm or walk to the Casino nearby and continue a great evening Dress Code: Smart Casual DUNEDIN CASINO Dunedin Casino – experience "NZ's leading boutique casino". A complimentary drink voucher and a 'Double Your Win' gaming voucher will be offered to all delegates, to be collected at the Registration Desk. Bring your business card and be in to win a prize! Wednesday 23 July Dress Code: smart, neat attire (tidy jeans are acceptable), with an age restriction of 20 years and over. Transport: The Dunedin Casino Shuttle Bus will be available to transport delegates to hotels throughout the evening. LARNACH CASTLE – “MONARCH OF THE GLEN” EVENING ENTER A DIFFERENT WORLD AT LARNACH CASTLE A fabulous evening of elegant fun at the Barker family's splendid home, Larnach Castle - New Zealand's only castle. Enjoy a Scottish evening of frolics, entertainment, bagpipes, whiskey and the fabulous haggis ceremony by Piping Hot Haggis. Dine and dance the night away to the sounds of the Pioneer Pog'n Scrog'n Bush Band in the stunning Ballroom, exploring the Castle and revelling in the culture of a different dimension. "Don your kilts, throw up your heels, romp to some reels and enter the Scottish schematics" Gala Dinner Thursday 24 July 1830 - Transfers from Hotels to Larnach Castle Transport: Transfers to hotels will be available every half hour between 10.30 and midnight Dress Code: Kilts and Highland Costume (Optional) Jimmy Hats and Tartan Sashes will be available for use. Members are encouraged to come dressed for the occasion. A prize will be presented to the 'Best Dressed'. Welcome to Dunedin ‘the Eco-tourism Capital of New Zealand’ Dunedin . an endearing city of classical architecture and spectacular coastal scenery, with sights to see and so much to do. Where else can you ascend the world's steepest street, view a Monet, take lunch in a 19th Century castle, visit the world’s only mainland breeding colony of the Northern Royal Albatross.