Preparing for Emergencies and Disasters

Information on Everyday Living for Foreign Residents of Shinjuku City 1 Preparing for Emergencies and Disasters

Preparing for Emergencies, Accidents, Injuries, Illness- es and Disasters

We never know when an emergency will occur. Let’s be prepared so that we can take proper action without panicking if we should become the victim of a crime, if a major disaster, accident or fire occurs, or if there is a sudden illness. In addition, it is essential to understand at least a minimal amount of emergency vocabulary in Japanese so that you can communicate in an emergency situation. Japan has frequent natural disasters. Some knowledge about safety and disaster prevention can keep damage and loss to a minimum. To live with peace of mind in Shinjuku City, please keep this book in a handy spot so that you can use it when you need it.

● Emergency Telephone Numbers...... 2 This booklet is divided into 8 parts ● Crime and Traffic Accidents...... 3 1. Preparing for Emergencies and Disasters ● Illnesses and Injuries...... 4 2. Procedures for Changes of Address and Taxes ● Useful First Aid Skills...... 8 3. Insurance, Health Maintenance and ● Beware of Fires...... 10 Welfare 4. Employment and Status of Residence ● Japan Is an Earthquake-Prone Country...... 12 5. Childbirth, Child-Raising, and Education ● Being Ready for a Flood in Urban Areas...... 15 6. Living ● Shinjuku City Evacuation Site Map...... 18 7. Leisure 8. Useful Information

For inquiries regarding matters written in this book, please refer to the Shinjuku Foreign Resident Advisory Corner noted on the last page of this booklet where counseling in foreign languages is available. When you contact departments or telephone numbers listed in this booklet, unless otherwise speci- fied, be sure to speak in Japanese or have someone who speaks Japanese talk for you. The information in this publication is subject to change. This booklet is printed on recycled paper. A company commissioned by the city printed 1,800 copies of this publication, at a cost of ¥76.7 per copy (including tax, but excluding the cost of editing). Preparing for Emergencies and Disasters

A: It is XXXX-XXXX. XXXX-XXXX desu. Emergency Telephone Q: The police will be on the way immediately. Ima- kara keisatsukan ga genba e mukaimasu. Numbers ● To call the fire brigade or ambulance regarding a fire or illness, dial 119 (no area code To Call the Police to Report a Crime or Acci- necessary; available on a 24-hour basis, free of dent, Dial 110 charge) To Call the Fire Brigade or Ambulance Re- When you call, give information in the following garding a Fire or Illness, Dial 119 order: 1. Say whether you are calling to report a fire or to ● To call the police to report a crime or accident, call an ambulance. etc., dial 110 (no area code necessary; avail- 2. Give the location. able on a 24-hour basis, free of charge) 3. Give your name. When you call, give information in the following Notes: order: 1. The police/fire department will be able to reach 1. Say whether you are calling to report an accident or the location quickly if you describe buildings a crime. nearby that can serve as landmarks when giving 2. Give the location or address of the incident. them the location. 3. Give your name. 2. When you hear the ambulance approaching, send Notes: someone outside to direct the ambulance. While 1. If anyone is injured, an ambulance will be dis- you wait for the ambulance, if time permits, you patched if you tell the police. should gather your health insurance certificate 2. If you are a victim of a robbery or other such and some cash. crime, report it to the police immediately. 3. If your bankbook or credit card is stolen, please ● Sample Questions and Answers When Calling contact your bank or credit card company imme- for an Ambulance diately to prevent it being used fraudulently. Q = Questions/comments from the Tokyo Fire De- partment ● Sample Questions and Answers When Calling A = Your answers the Police Q = Questions/comments from the police Q: This is the Fire Department. Do you need the fire A = Your answers brigade or an ambulance? Shobocho. Kajidesuka, kyukyu desuka? Q: This is the police. Are you calling about an inci- A: We need an ambulance. Kyukyu desu. dent or an accident? Keisatsu desu. Jiken desuka? Q: What is the matter? Doshimashitaka? Jiko desuka? A: There has been a traffic accident. (Please describe A: An incident. Someone is on a rampage in a shop. the situation with as much detail as possible, such Jiken desu. Omise de boryoku wo furutte iru hito as by saying, “Someone is stuck inside.”) Kotsu- ga imasu. jiko desu. Q: Does he possess any weapons? Is anybody injured? Aite (“Hasamatte iru” = “Someone is stuck inside.”) wa kyoki wo motte imasuka? Keganin wa imasuka? Q: Please give your location (city and address). Nani- A: He doesn’t have any weapons, but he is beat- ku(shi), nani-machi, nan-chome, nan-ban, nan-go ing and hurting other customers. Aite wa nanimo desuka? motte imasen ga, hokano okyakusan wo nagutte, A: We are in front of XX Bldg., X-X-X XX-machi, kega wo sasete imasu. Shinjuku City. Shinjuku-ku XX-machi X-X-X no Q: Where is the shop? (Please give the exact ad- XX Biru-no mae desu. dress.) Basho wo oshiete kudasai, Nani-ku (shi), Q: Please give your telephone number. Denwa bango nani-machi, nan-chome, nan-ban, nan-go desuka? wo oshiete kudasai. A: The shop is in front of XX Bldg., X-X-X XXX- A: It’s XXXX-XXXX. XXXX-XXXX desu. machi in Shinjuku City. Shinjuku-ku XX-machi Q: All right. Hai, wakarimashita. XXX no XX biru no mae desu. Q: What is your telephone number? Denwa bango wo oshiete kudasai.

2 Inquiries Section in charge Address Tel. Website Fax Preparing for Emergencies and Disasters

● Sample Questions and Answers When Calling ■ To Avoid Becoming a Victim of the Fire Brigade Q: This is the Fire Department. Do you need the fire Crime brigade or an ambulance? Shobocho. Kajidesuka, kyukyu desuka? ● Beware of Prowlers! A: There is a fire. Kaji desu. About 70 percent of prowlers break into homes Q: Please give your location (city and address). Nani- through the veranda or a window. Many prowlers ku (shi), nani-machi, nan-chome, nan-ban, nan-go break the glass or enter through unlocked windows. desuka? ○ Whether you are at home or away, make sure all A: We are in front of XX Bldg., X-X-X XX-machi, your doors and windows are locked. Shinjuku City. Shinjuku-ku XX-machi X-X-X no ○ Install auxiliary locks and anti-crime windows in XX Biru-no mae desu. your home. Q: What is burning? Nani ga moete imasuka? A: XX is burning. XX ga moete imasu. ● Beware of Purse-Snatchers Q: All right. Hai, wakarimashita. There has been an increasing number in the cases of purse-snatching. Many purse-snatchers commit the crime while riding motorcycles or bicycles, and they seem to particularly target women and the elderly. ○ Carry your purse with both hands close to your Crime and Traffic chest, or carry your bag on the side that is closest Accidents to buildings (away from the road). ○ Do not place valuables in the basket of your bi- cycle; alternatively, attach a purse-snatching pre- ■ Koban (Police Box) ventative net over your basket. ○ Do not walk in areas where there are few people. In Japan, there are small police stations on local street corners called koban, where police officers are ■ If You Become the Victim of a stationed. These police boxes serve as mini police Crime stations which police officers use as a base for community patrols, and where officers handle reports of As soon as you discover that your home has been crime, runaways and lost items as well as offering burglarized, report to the police either by calling or various services such as giving directions. going directly to the local police box or station. When your bank passbooks and credit cards have been sto- ● Police Stations in Shinjuku City len, you should also report to the banks and credit ○ Ushigome Police Station card companies. 1-15 Minami-Yamabushi-cho, Shinjuku-ku 03-3269-0110 ● If You Become the Victim of Purse-Snatching ○ Shinjuku Police Station ○ Check the license plate number of the motorcycle 6-1-1 Nishi-Shinjuku, Shinjuku-ku of the purse-snatcher. Remember such special char- 03-3346-0110 acteristics as the type of vehicle and its color, etc. ○ Totsuka Police Station ○ Ask for help from people nearby and report the 3-30-13 Nishi-Waseda, Shinjuku-ku incident by dialing 110 immediately. 03-3207-0110 ○ Do not try to catch the thief (he/she may have a ○ Yotsuya Police Station weapon). 03-3357-0110 1-26-12 Shinjuku, Shinjuku-ku ● If You Forget or Lose Your Belongings If you have left your belongings on the train or bus, contact the station office; if you have dropped something on the street or some other public area, contact the police station.

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Items that are found and brought to the police are Hours: Daily (includes Sat., Sun., and national holi- stored for a designated period, after which they are days), 9 a.m. to 8 p.m. taken to the Lost and Found Center. Police Department Lost and Found Center ● Tokyo Metropolitan Emergency Interpretation 1-9-11 Koraku, Bunkyo-ku Service (for Medical Institutions) 03-3814-4151 Himawari (Tokyo Metropolitan Health and Medical Information Center) ● If You Are Involved in a Traffic Accident 03-5285-8185 If you are involved in a traffic accident, report the incident to the police no matter how minor it may be. For urgent patients who are having difficulties When you do, ask for an ambulance if anyone is in- communicating with doctors due to lack of Japanese jured. Although you may not look injured, or even if skills, the center provides an emergency interpreta- the injury is minor, after effects may occur later. So, tion service over the phone. (Available languages are if any part of your body has been hit, or if you have English, Chinese, Korean, Thai, and Spanish.) been injured, go to a hospital and undergo an exami- Hours: Weekdays from 5 to 8 p.m. nation by a physician. Holidays from 9 a.m. to 8 p.m. Obtain the following information on the other party involved in the accident: ● Emergency Telephone Consultation Center in 1. Write down the license plate number of the car. Tokyo Fire Department 2. Check the other party’s driver’s license, and write #7119 (from cell phones, PHS’s, and touch-tone down the driver’s license number, name, address, lines) and age. 03-3212-2323 (from pulse dial lines) 3. Write down the name of the car insurance company and membership number. Help is available on a 24-hour basis and covers 4. If there are witnesses, you must also ask for their such areas as determining the level of emergency, as- names and addresses. certaining the need for examination, providing advice on emergency first aid procedures, and giving information on medical facilities. Illnesses and Injuries ● Medical Treatment on Holidays Shinjuku City Medical Association Residents’ Health Center ■ If You Become Ill on a Holiday 7-26-4 Shinjuku, Shinjuku-ku 03-3208-2223 or at Night For emergency internal medicine and pediatric cases on Saturdays, Sundays, national holidays and The Fire Department and the Tokyo Metropolitan December 29 through January 3, doctors offer ex- Government provide information on medical institu- aminations. This is a healthcare service provided by tions that operate in evenings and on holidays and health insurance and is charged. Be sure to bring your emergency facilities. Shinjuku City offers information health insurance card. over the phone about medical institutions where you Hours: Saturdays, 5 to 10 p.m.; Sundays, national can receive medical treatment on holidays, as well as holidays and December 29 through January 3, 9 a.m. consultation for emergency patients. to 10 p.m. Notes: ● Information on Medical Institutions with Ser- 1. Reception is accepted until 9:30 p.m. for both. vices in Foreign Languages 2. Only internal medicine is available after 5 p.m. Himawari (Tokyo Metropolitan Health and Medical Information Center) ● Emergency Telephone Information on Holi- 03-5285-8181 days www.himawari.metro.tokyo.jp/ Shinjuku City Medical Association Residents’ Health Center Information on medical institutions with staff who 03-3208-2223 speak English, Chinese, Korean, Thai, and Spanish is On Saturdays, Sundays, national holidays and De- available.

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cember 29 through January 3 doctors and nurses offer ■ General Hospitals consultation concerning doctors, dentists and hospitals, and about first aid for emergency patients. in Shinjuku City If you have a bad toothache, call to get information on the dentist on duty. ○ National Center for Global Health and Medicine, Hours: Saturdays, 5 to 10 p.m.; Sundays, national Center Hospital holidays and December 29 through January 3, 9 a.m. 1-21-1 Toyama, Shinjuku-ku to 10 p.m. 03-3202-7181 ○ Okubo Hospital Shinjuku City Medical Association Resi- 2-44-1 Kabuki-cho, Shinjuku-ku 03-5273-7711 (appointments required) dents’ Health Center ○ Keio University Hospital 7-26-4 Shinjuku, Shinjuku-ku 35 Shinano-machi, Shinjuku-ku 03-3208-2223 03-3353-1211 ○ Japan Community Healthcare Organization Tokyo Higashi-Shinjuku Public Health Center Shinjuku City Medical Association Yamate Medical Center Resident’s Health Center 3-22-1 Hyakunin-cho, Shinjuku-ku kubo-dori Ave. Shin-kubo Sta. 03-3364-0251 igashi-Shinjuku Sta. Toei edo ine ○ Seibo Hospital Shokuan-dori Ave. 2-5-1 Naka-Ochiai, Shinjuku-ku 03-3951-1111 igashi-Shinjuku-eki-mae igahi-Shinjuku-oken- bus stop Center-mae bus stop ○ Tokyo Medical University Hospital Seibu-Shinjuku Sta. 6-7-1 Nishi-Shinjuku, Shinjuku-ku Shinjuku City ffice asukuni-dori Ave. 03-3342-6111 eiji-dori Ave. Fukutoshin Shinjuku-dori Ave. ○ Japan Community Healthcare Organization Tokyo ew Wing of Shinjuku City Subway ine Shinjuku Medical Center ffice Annex Shinjuku Sta. 5-1 Tsukudo-cho, Shinjuku-ku 03-3269-8111 ○ Tokyo Women’s Medical University Hospital 8-1 Kawada-cho, Shinjuku-ku ■ Hospitals 03-3353-8111

Japanese medical institutions are roughly divided ■ Health Insurance and Medical into two types: private clinics owned and operated by doctors and general hospitals. Clinics are usually Costs located in neighborhoods, thus you can comfortably consult about your family’s health condition. How- In Japan, everyone is required to join either the ever, they are usually limited in the types of medical Workers’ Health Insurance Program or the National treatment they offer. General hospitals provide medi- Health Insurance (NHI) Program. While the former cal treatment in a greater number of fields and are is designed for company employees and members of equipped with more extensive facilities and manpow- organizations, NHI is for local residents, including er. However, because of the large number of patients, foreign residents who are going to live in Japan for there is usually a long waiting list. Doctors also do more than three months. not have as much time to spend with each patient, Under the health insurance programs, the policy- reducing the opportunity to have extensive consulta- holder and his/her dependent(s) pay 10% to 30% of tions. the total cost of medical treatment. As medical institutions differ in their area of spe- However, when medical costs become very ex- cialization and features, it is recommended that you pensive or you receive treatment for a rare disease, check the medical institutions in your neighborhood special tax breaks or medical expense deduction are before a problem arises. available.

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■ Receiving Outpatient Treatment ■ Useful Japanese Expressions at a Hospital When you are examined or receive treatment at a hospital for the first time, you must register your ■ Medical Departments name with the receptionist. Usually out-patient regis- ないか Internal medicine Naika 内科 tration is open all morning, but at some locations it is しょうにか open for only a short time or may require an appoint- Pediatrics Shonika 小児科せいしんか ment. Therefore, please check the registration system Psychiatry Seishinka 精神科しんけいか in advance. When you use your health insurance to Neurology Shinkeika 神経科 receive medical treatment, you will be required by げか External Medicine/Surgery Geka 外科 medical institutions designated by the insurance pro- せいけいげか gram (most are) to submit your health insurance cer- Orthopedic Surgery Seikei Geka 整形外科けいせいげか tificate when you register. Otherwise, you will have to Plastic Surgery Keisei Geka 形成外科のうしんけいげか pay the entire cost of the medical treatment. However, Brain Surgery Noshinkei Geka 脳神経外科 when you don’t have your certificate, for example さんふじんか Obstetrics/Gynecology Sanfujinka 産婦人科 when you are traveling or in times of emergency, you がんか Ophthalmology Ganka 眼科 can apply to the insurance program for reimburse- じびいんこうか ment of the covered expenses at a later date. Otorhinolaryngology Jibiinkoka 耳鼻咽喉科ひふか When you receive continued treatment at the same Dermatology Hifuka 皮膚科 institution, you will be required to present your ひにょうきか Urology Hinyokika 泌尿器科 medical insurance certificate at the first visit of each しか month. Dentistry Shika 歯科

■ Parts of the Body あたま Head Atama 頭

め Eye Me 目みみ

Ear Mimi 耳かお Face Kao 顔

はなくちはかた Nose Hana 鼻 Shoulder Kata 肩 Mouth (Tooth) Kuchi (Ha) 口（歯）

せなかくび Back Senaka 背中 Neck Kubi 首

むねうで Breast Mune 胸 Arm Ude 腕

Elbow Hiji ひじはら Belly Onaka (Hara) おなか（腹）

こしてくび Waist Koshi 腰 Wrist Tekubi 手首

て Hand Te 手

ふと Buttock Oshiri おしり Thigh Futomomo 太もも

Knee Hiza ひざ

あし Leg Ashi 足

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■ General Words ● Pediatrics-Related and Obstetrics/Gynecology- うけつけ Reception Uketsuke 受付 Related しょしん First-Time Visit Shoshin 初診 The child has convulsions. がいらい Outpatient Gairai 外来 Hikitsuke wo okoshite iru. ほけんしょう Health Insurance Card Hokensho 保険証 The child is whining. しんさつけん Patient’s Card Shinsatsu-ken 診察券 Muzukatte iru. まちあいしつ Waiting Room Machiai-shitsu 待合室 My menstrual period is irregular. しょほうせん Prescription Shohosen 処方箋 Seiri ga fujun desu. やっきょく Pharmacy Yakkyoku 薬局 I have severe morning sickness. いし Doctor Ishi 医師 Tsuwari ga hidoi. かんごし Nurse Kangoshi 看護師 ● Dentistry-Related ■ Describing Symptoms in Japanese My gums are bleeding. ● Common Symptoms Haguki kara chi ga deru. I feel sick. Mune ga mukamuka suru. My tooth hurts. I have chest pains. Mune ga kurushii. Ha ga itai. I have a headache. Zutsu ga suru. My tooth feels loose. I feel tired. Karada ga darui. Ha ga uita youna kanji desu. I have a fever. Netsu ga aru. My filling came off. I don’t feel well. Kimochi ga warui. Ha no tsumemono ga toreta. My back hurts. Koshi ga itai. My teeth hurt when I eat something cold. I have no appetite. Shokuyoku ga nai. Tsumetai mono ga shimiru. I feel anemic. Hinketsu gimi desu.

● Digestive Organ-Related My stomach hurts. Onaka ga itai. I feel nauseated. Hakike ga suru. I have diarrhea. Geri wo shiteiru.

● Respiratory Organ-Related and Ear-Nose-and- Throat-Related I have a sore throat. Nodo ga itai. I have asthma. Zensoku desu. My nosebleed won’t stop. Hanaji ga tomaranai. I have an earache. Mimi ga itai. My ears are ringing. Mimi-nari ga suru.

● External Medicine-Related I have a sprain. Nenza shita. I sprained my finger. Tsukiyubi shita. I have a broken bone. Kossetsu shita. I have a swelling that won’t go away. Hare ga hikanai.

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5. After performing the chest compressions, Useful First Aid Skills give two breaths of artificial respiration. Breathe twice into his/her mouth within about one second until you see the chest rise*. Use an artifi- If You See Someone Who Has Collapsed cial respiration mouthpiece if one is available. Cardiopulmonary Resuscitation Procedures * Please do not perform artificial respiration in the 1. Tap the victim on the shoulder while talk- following cases, but continue to give chest coming to him/her to see if he/she is responsive. pressions: • If you are hesitant about giving mouth-to-mouth resuscitation • If there is no artificial respiration mouthpiece available • If there is any danger of becoming infected with a contagious illness because of blood or vomit

Note: Although the risk of contracting a contagious illness even without using an artificial respiration mouthpiece is reportedly very low, using the mouthpiece or something equivalent is safer from the perspective of preventing the spread of contagious illnesses.

2. If there is no response, shout for help, and Repeat the cycle of thirty chest compressions and ask people nearby to call 119 and to bring two breaths of artificial respiration. an AED (automatic external defibrillator).

3. Check to see if the victim is breathing. Observe the victim for approximately ten seconds, checking the movement of the chest and stomach to determine if he/she is breathing normally.

6. After the AED arrives… 4. If the victim is not breathing normally, Switch the machine on. administer thirty rapid chest compressions as shown in the illustration. Note: Some AEDs are designed to turn on auto- Compress the middle of the chest. matically when you open the lid.

7. Attach the electrode pads to the victim’s chest. Attach the electrode pads securely according to the illustration shown on them. If the victim’s body is wet, please dry it with a towel or other ab- sorbent material. Note: Use electrode pads designed for children up to about six years of age if such pads are available.

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If no child-specific electrode pads are available, ■ If Somebody Is Bleeding use the regular adult electrode pads. ○ Hemostasis by direct pressure method • Press the cut with a thick gauze or cloth (tissue paper and cotton are not suitable).

○ Hemostasis by indirect pressure method • If blood is bursting out, press hard on the artery closest to the cut and the heart using yours fingers.

8. The AED will assess the need to administer an electric shock. Do not touch the victim’s body while the electro- cardiograph is making its analysis. ■ If Somebody Has a Broken Bone The patient should keep quiet in bed. If he/she must be moved for unavoidable reasons, the broken bone should be fixed beforehand.

■ If Somebody Receives a Burn The burn should be put in clean water as soon as possible and cooled for more than 15 minutes.

9. If the AED indicates that a shock must be administered, press the shock button.

After making sure that no one is touching the victim, press the flashing shock button.

After the shock has been administered, follow the ■ If Somebody Is Injured instructions of the AED voice recordings (which 1. Rinse the cut. will most likely be in Japanese). 2. Place a piece of gauze or cloth on the cut and tie it up with a triangular bandage or a roller bandage. Continue cardiopulmonary resuscitation or AED procedures until the victim becomes responsive— such as showing signs of dis- comfort—or starts breathing normally. If first aid workers arrive while you are doing so, they will continue first aid procedures.

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■ What Should I Do? Beware of Fires Tips to Extinguish Fire

● If Oil in a Deep Fryer Starts to Burn ■ Precautions to Take and Proce- ○ Use a fire-fighting item made exclusively to fight dures to Follow oil fires from a cooking pan. Be sure to insert it slowly from the edge of the pan rather than throw- Please make efforts to avoid fire from occurring in ing it onto the hot oil, which is dangerous because the house. the oil may splash out. ○ Turn off gas appliances. ● To Prevent Fires ○ Don’t smoke while walking or in bed. Important! ○ Keep a fire extinguisher in the kitchen and other • After extinguishing the fire, don’t forget to close places where fire is used. the gas cock to prevent gas leakage. ○ Do not leave the kitchen while cooking with oil. • Don’t pour water on the pan. (Fire develops rapidly ○ Don’t keep flammable items close to the stove. when water is added.) ○ Check all sources of heat before going out or going to sleep. ● If a Fire Starts on the Stove ○ Don’t leave flammable items outdoors around the ○ Use a fire extinguisher. house. ○ If there is no fire extinguisher, cover the stove with ○ Use electrical appliances properly and avoid using a wet bed sheet, or cover the stove with a blanket a multiple outlet extension. and pour water over it. ○ Install a household fire alarm in each room. (All houses are obligated to install household fire Important! alarms as of April 1, 2010.) • Check that the anti-earthquake automatic switching off system is not broken or locked. ● If a Fire Breaks Out If a fire breaks out, warn your neighbors first, shout- ● If an Electric Appliance Causes a Fire Disconnect the plug and put out the fire with a fire ing “Kaji da!” (“Fire!” in Japanese) and asking them ○ extinguisher or water. for help. Then dial 119 (the fire department), and do If the cord is burning or starting to burn, don’t dis- what you can to contain or extinguish the blaze, such ○ connect the plug because you may get an electric as pouring buckets of water over the flames or using a shock. Instead, turn off the breaker and quench the fire extinguisher. fire. Since many people become ill from inhaling smoke, when evacuating from a building that is on fire, stay Important! low and cover your mouth with a wet handkerchief to • You may get an electric shock when you use water prevent smoke inhalation. to fight fire. Make sure that there is no electricity running. Kaji da! • Be sure to use a fire extinguisher with a blue label attached. The label proves that the equipment is effective for fighting fire from electric appliances. (Dry chemical extinguisher, strengthened fluid extinguisher)

Call 119 and call out to your neighbors for help.

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● If a Curtain, a Fusuma (Sliding Screen), or a ■ Coordination Services for the Shoji (Paper Door) Starts to Burn ○ To avoid fire on a curtain from spreading to the Purchase, Disposal, and Refill ceiling, rip the curtain off first. Start dealing with of Fire Extinguishers the fire after the curtain has fallen on the floor. ○ Kick fusuma and shoji so that they fall down. Community Disaster Prevention Section, Fight the fire with water or a fire extinguisher. Security Affairs Division You can subdue the fire temporarily with a blanket 03-5273-3874 or a futon, and then pour water to completely ex- Shinjuku Municipal Disaster Prevention Cen- tinguish it. ter 03-5361-2460 ● Fire Stations in Shinjuku City ○ Yotsuya Fire Station The City Office offers services for the purchase, 3-10 Yotsuya, Shinjuku-ku disposal, and refill of household fire extinguishers at 03-3357-0119 reasonable rates through cooperative ties with des- ○ Ushigome Fire Station ignated companies. Catalogs are available at Branch 5-16 Tsukudo-Hachiman-cho, Shinjuku-ku Offices, the Security Affairs Division, and the Munic- 03-3267-0119 ipal Disaster Prevention Center. Please apply directly ○ Shinjuku Fire Station with the designated dealers listed in the catalog. 3-29-4 Hyakunin-cho, Shinjuku-ku 03-3371-0119

● How to Use a Fire Extinguisher Dry chemical extinguisher and strengthened fluid extinguisher

1. Pull off safety pin in upward 2. Unfasten the fire hose and aim its 3. Clutch the lever to release motion. nozzle at the fire. the chemicals.

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■ Be Always Prepared for Earth- Japan Is an quakes

Earthquake-Prone Japan is an earthquake-prone country. Please pre- Country pare your home to prevent injuries and accidents in the event of a major earthquake. ○ Live in an earthquake-resistant building. Community Disaster Prevention Section, ○ Secure furniture with braces so that they will not Security Affairs Division topple over (earthquake tremors can do more damage than expected).

■ What to Do When an Earth- ● Securing the Safety of Your Home (Preventing quake Strikes Furniture from Falling Over) About 80 percent of the victims of the 1995 Great When an earthquake strikes, please remain calm Hanshin Awaji earthquake were crushed to death be- and take the following action. It is important to be cause a building collapsed or furniture toppled over prepared at all times. on them.

● If You Are Indoors ○ If you notice a tremor, protect yourself by hiding under a sturdy table. ○ After the tremor is over, check to see if there are any flames. ○ Open a door or window to secure an exit. ○ Do not rush outside in a panic as there may be falling objects. ○ Do not use the elevator.

● If You Are Outdoors ○ Be careful of falling items, such as glass and bill- boards. ○ Stay away from block walls, vending machines, and other structures that may topple over or fall. ○ If you are on public transportation, underground shopping arcade, or a department store, follow the instructions of the staff. ○ If you are driving a car, pull over to the left side of the road. If you leave your car, leave the key in the ignition (in case the car needs to be moved to let emergency vehicles through). ◎ The City Office offers coordinating services for furniture falling prevention equipment. For details, ● When the Tremor is Over please read the catalogue distributed at the Secu- ○ Gather correct information through the radio. Do rity Affairs Division, Shinjuku Municipal Disaster not believe false rumors. Prevention Center and Branch Offices. The City ○ Find out whether your family members are safe. Office also offers consultation and installation ser- ○ Help people trapped under a building or those in- vices for the equipment. Please ask the Security jured. Affairs Division for more information. ○ Before you leave your house, turn off both the Security Affairs Section, Security Affairs Di- main gas valve and the breaker. vision ○ Evacuate to an evacuation site if you cannot live 03-5273-4592 in your residence because it may collapse or catch fire. (Do not use a car to evacuate.)

12 Preparing for Emergencies and Disasters

■ Quake-Resistance Examination ■ Prepare an Emergency Back- and Reinforcing Quake-Resis- pack tance Keep an emergency backpack handy with items Houses built before 1981 when quake-proof necessary for daily life and a first-aid kit. We recom- standards were changed should undergo a quake- mend that you refer to the following items when pre- resistance examination to avoid the risk of collapse paring an emergency backpack. if a major earthquake strikes. If the examination con- Note: Don’t overstuff the backpack as you would cludes that your house is not quake-resistant, please have difficulty carrying it around. Three kilograms strengthen pillars, walls, the substructure, etc. should be considered the maximum weight. ◎ The city subsidizes citizens for quake-resistance examinations and quake-resistance upgrading ○ Food (canned food, can opener, pouch-packed work, etc. food, snacks), water Matches, a lighter. City Planning for Disaster Prevention Division ○ ○ Medicine (medicine usually kept at home), a first- 03-5273-3829 aid kit ○ Valuables (bank books; personal seals; cash; cop- ■ Reinforcing Block Walls ies of health insurance certificates, passport, residence cards, etc.) Please have your block walls examined because ○ Flashlights, a portable radio, a cell phone (keep they may be too old or may not contain reinforced it charged), spare batteries, a windup cell phone steel. Reinforce the wall if necessary. charger ○ Add supporting concrete walls. ○ Clothes, towels, work gloves, helmets (or disaster ○ Replace block walls with planting fences. prevention hoods) ◎ The city subsidizes citizens who use planting fenc- ○ Eyeglasses, toothbrushes, tissues, emergency toi- es as a replacement for block walls facing roads lets, etc. and who remove the block walls for this purpose. Greenery Section, Greenery Affairs and What to prepare for an emergency backpack Parks Division 03-5273-3924 ◎ The city subsidizes citizens to remove block walls with no further conditions applicable.

City Planning for Disaster Prevention Division 03-5273-3829

■ Reinforcing Cliffs and Retaining Walls ◎ As part of its disaster prevention goods coordinating service program, the City Office offers disas- If you live next to a cliff or a retaining wall, please ter prevention goods via mail order at reasonable check the following points to avoid an earthquake rates through cooperative ties with designated from triggering a landslide there. companies. Catalogs showing these goods are ○ Does the cliff have a bulge? available at Branch Offices, the Security Affairs ○ Are there cracks on the cliff? Division, and the Municipal Disaster Prevention ○ Have the rocks piled up to reinforce the cliff loos- Center. Please apply directly with the designated ened and separated or moved from their original dealers listed in the catalog. position? Community Disaster Prevention Section, ○ Do you notice mud water pouring out from be- Security Affairs Division tween the rocks? 03-5273-3874 Construction Advisory Division Shinjuku Municipal Disaster Prevention Cen- 03-5273-3745 ter 03-5361-2460

13 Preparing for Emergencies and Disasters

■ Hold Disaster Response ■ Rental of Disaster Prevention Meetings with Your Family and Videos Friends Videos and DVDs are available for rent as reference Discuss and decide on the following topics so that materials for spreading information on disaster pre- you won’t panic if a major earthquake strikes. vention and preparing residents for disasters. Can You Survive!?—A Major Earthquake Strikes ○ The safest place in the house. Shinjuku (about 18 minutes) is a video on tips on how ○ Where evacuation sites and evacuation areas are located. (Actually walk to the sites.) to prepare for earthquakes and is available in English, Chinese, and Korean. It can be rented at the Shinjuku ○ Where to keep emergency backpacks. Municipal Disaster Prevention Center. ○ How to get in touch with family members outside the house and learn their current locations. Shinjuku Municipal Disaster Prevention Cen- ter ● Make Use of NTT Disaster Message Dial Ser- 03-5361-2460 vice This is a convenient voice-mail system you can use ■ Ride on an Earthquake to get in touch with residents of disaster-struck areas Experience Car and confirm their current locations. It can be used even when there is difficulty getting telephone calls Shinjuku City presents a program of earthquake through to a disaster-struck area. experiences using an earthquake experience car at disaster drills and local events. You can experience seismic intensity levels from a weak 5 up to 7. More How to Use Disaster Message Service Dial 171 use of the car at local anti-disaster drills will enable Dial 171 and follow the instructions to record or play a more people to experience what a major quake is like message. NTT determines when this service is available and help them learn how to behave appropriately in and such conditions as the maximum number of recorded such a situation. messages, and the service will be announced via TV and radio. Dial Dial ■ Evacuation in the Case of a ▼ A recording will give ▼ A recording will give Major Earthquake instructions. instructions. To record a message, press To play a message, press ● Temporary Gathering Site A temporary gathering site is a place to stay tempo- ▼ A recording will give ▼ A recording will give instructions. instructions. rarily to grasp the situation before going to evacuation Press Press sites and evacuation areas.

● Evacuation Areas Those calling from within the disaster-struck area as well as those calling from outside, should dial the Large parks and public squares are designated as telephone number of the person in the disaster-struck evacuation areas so that you can protect yourself from area, starting with the area code. fires when a major earthquake strikes.

Note: For details on cell phone emergency message ● Evacuation Sites services, please ask your cell phone company. These are locations for evacuation and temporary accommodation if your house is destroyed, or if you ● Participate in Disaster Prevention Activities are unable to live in your own home due to a fire or Disaster prevention resident organizations to coor- other disaster. They serve as centers to provide infor- dinate neighborhood activities when a disaster strikes mation, distribute food and perform first aid. (See the are organized by community. map on P. 18 and 19) It is a good idea to participate in the disaster prevention drills conducted by disaster prevention resident ● When and Where to Evacuate organizations, to be constantly prepared and to become 1. When the tremor stops, proceed to a temporary familiar with the community disaster prevention system. gathering site designated in advance by disaster

14 Preparing for Emergencies and Disasters

prevention resident organizations, usually a nearby 6 It will be difficult to stand. park or an empty space, to grasp the situation. (Weak) Most furniture not fixed in place will move, 2. If a large fire breaks out that threatens the safety of and may fall over. Doors may become your residence and the nearby evacuation site, go to jammed shut. an evacuation area. Windowpanes and wall tiles may crack and/ 3. If your residence or a nearby building collapses or or fall. burns, preventing you from returning home, go to Roof tiles on wooden buildings with low an evacuation site (e.g. a school) and stay there. earthquake resistance may fall, and the buildings themselves may lean over or even ■ Seismic Intensity of collapse. Earthquakes 6 It will be difficult to move forward without (Strong) crawling. The tremors may throw you. The seismic intensity of earthquakes and the effects Most furniture not fixed in place will move, that can be expected at each level are shown below. and may topple over. However, actual damage could be greater or less than Many wooden buildings with low earth- described below, even though the seismic intensity quake resistance will lean over or collapse. may be the same as the figure listed. The actual effect Cracks/fissures may appear in the ground. depends on the buildings and ground condition of the There may be serious landslides, and moun- area. In addition, the seismic intensity announced by tains may even collapse. the Meteorological Agency is the figure as measured by a seismograph. The figure does not represent the 7 The majority of wooden buildings with low actual effects of a tremor. earthquake resistance will lean over or collapse. Although rare, even highly earthquake- Seismic resistant housing may lean to one side. What Can Be Expected to Occur Intensity Many concrete and steel buildings that have low earthquake resistance may collapse. Level Most people will be startled. 4 Hanging fixtures will sway. Unstable items may fall.

5 The majority of people will be afraid and (Weak) will try to grab onto something. Being Ready for a Flood Dishes and books may fall from shelves. in Urban Areas Furniture not fixed in place may move, and unstable items may fall.

5 Walking without grabbing onto something Security Affairs Section, Security (Strong) will be difficult. Affairs Division Many dishes and books will fall from shelves. Furniture not fixed in place may topple ■ Flooding Can Occur Even in over. Nonreinforced brick walls may collapse. Places Far from Rivers The number of typhoons and concentrated heavy rain that exceed the capacity of sewerage systems has been increasing recently in Japan. In Shinjuku City alone, basements and streets have been flooded, while sand and earth have entered some buildings because of typhoons and heavy rain.

● Typhoons Typhoons are concentrated between July and Sep-

15 Preparing for Emergencies and Disasters

tember in Japan, causing landslides and floods. Take Amount of Rain per Hour and Its Description the following precautions to prepare against typhoons. Amount of rain ○ To fight the strong wind, reinforce glass doors and Description close windows and shutters. per hour ○ Don’t leave items outdoors that are likely to be Splashing rain. It is difficult to 10-20 mm blown away. hear others. ○ Purchase flashlights and a portable radio as typhoons sometimes cause blackouts. Downpour. Side ditches, sewage 20-30 mm ○ Listen carefully to weather forecasts on television, systems, small rivers flood. radio and websites for information on approaching Rain buckets. Roads become like a typhoons. 30-50 mm river. Wind Levels and Anticipated Damage Waterfall-like rain. An avalanche Wind speed Utility pole lines and trees start to 50-80 mm of rocks and earth can occur. Driv- 10-15 m/s sway. ing is dangerous. Wind speed Roof tiles, signs and galvanized plates A major disaster may occur due to More than 80 15-20 m/s become loose. the rain. Extreme caution is neces- mm sary. Roof tiles, signs and galvanized plates Wind speed start to fly off. (According to Japan Meteorological Agency) 20-25 m/s Items blown in the wind break glass windows. ■ In Basements Wind speed Temporary scaffolds that are inad- 25-30 m/s equately maintained will collapse. Since rain water from heavy rainfall or torrential rains can easily flow into basements, it is a good idea Wind speed Rooftops are blown off and wooden to have sandbags and boards that can halt the flow of 30 m/s or houses start to collapse. water available. In addition, as it is sometimes diffi- higher cult to realize the gravity of a situation when you are (According to the Japan Meteorological Agency. Av- indoors, look outside from time to time and listen to erage wind speed over a 10-minute period.) the latest news on the TV or radio. ◎ Shinjuku City distributes sandbags. If you need sandbags, please contact any of the following of- ● Concentrated Heavy Rain fices and come pick up the sandbags. Concentrated heavy rain refers to a heavy downpour that falls on a limited area for a limited time. This For those who live east of Meiji-dori Avenue type of rain has been increasing in Tokyo in recent Tobu Public Works Office years. Since it typically occurs suddenly in a limited 2-42 Ichigaya-Nakano-cho, Shinjuku-ku) area, it is difficult to predict when and where such a 03-5361-2454 downpour will occur. For those who live west of Meiji-dori Avenue Sewerage systems and small rivers may overflow Seibu Public Works Office and cause severe damage. Please pay attention to 1-9-8 Shimo-Ochiai, Shinjuku-ku) weather forecasts, such as on TV, radio and websites, 03-3364-2422 and be extra careful when it starts to rain suddenly.

16 Preparing for Emergencies and Disasters

■ On the Street preparing for evacuation, such as the elderly or the disabled, should begin to evacuate at this point. An Backed-up sewage may open up manholes, creating evacuation advisory is an announcement recommend- large holes underwater that cannot be seen. It is best ing evacuation to local residents who live in an area to avoid walking through flooded streets. Sometimes, where damage due to the coming disaster is predicted. waters form pools in V-shaped streets, and they may An evacuation directive is issued when the situation is cause accidents, such as submerging cars. more urgent, such as when people’s lives are at high risk. ■ Flood Hazard Map ■ Weather Information for Shin- This map shows the estimated flood damage when juku City Shinjuku City has a torrential maximum rainfall of 114 mm per hour and total rainfall of 589 mm, as in Shinjuku City provides disaster prevention weather the flood that struck the Nagoya and other regions in information, such as a 48-hour weather forecast for Tokai area in September 2000. the city, the amount of rain in six locations of the city, and the river level. Please take advantage of this service. ■ Evacuating during a Typhoon or Torrential Rain • From computers Weather Information for Shinjuku City www.micosfit.jp/snjk/ Preparation is vital to avoiding storm and flood damage. It is a good idea to check the hazard map and • From cell phones confirm any potentially high-risk locations. It is also Shinjuku City Disaster Prevention Weather Informa- important to listen carefully to the information that tion E-mail System public institutions provide, and to take appropriate ac- You can receive disaster prevention weather infor- tion for evacuating to a safer place depending on the mation via e-mail. weather conditions and your own location. www.bousai-mail.jp/snjk/ ● Evacuation Procedures ○ Taking shelter If a disaster is predicted, refrain from going out if you are in a location that is safe until the typhoon or Ten Tips to Overcome rainstorm passes. an Earthquake ○ Moving laterally If you are able to move to another location and take 1. First secure your safety shelter at a friend’s house or a safer location in the 2. Stay calm. Check all sources of fire and extin- neighborhood, such as an evacuation site established guish any fires that have just started. by the city, do so. 3. Open the window or the door to secure exit ○ Moving vertically 4. Don’t rush outdoors. Something may fall on If a storm or flood is fast approaching and moving you. to another location is dangerous, evacuate to the sec- 5. Don’t panic. You may be injured. ond floor or higher. 6. Confirm the family’s safety, neighbors’ safety 7. Give a hand to rescue others ● Evacuation Preparation Information, Evacua- 8. Switch off electricity, gas before evacuating tion Advisory and Evacuation Directive 9. Don’t go near gates, walls When there is a risk of a major disaster due to a 10. Act on accurate information typhoon or torrential rain, the City Office will issue evacuation preparation information, an evacuation advisory or an evacuation directive. Evacuation preparation information encourages residents to prepare to evacuate, announcing that the possibility of a disaster occurring is high. Those who might take a lot of time

17 Preparing for Emergencies and Disasters

Evacuation Sites

Mejiro-dori Ave. akushuin orakuen and niversity ejirodai Athletic Park and neighboring region neighboring region chiai unior igh School chiai Dairoku Elementary School chiai Daiichi tomeyama Park area and Shin-Mejiro-dori Ave. Edogawa Elementary School chiai Daiyon neighboring region Waseda niversity Tsurumaki Elementary School Elementary School Waseda Campus and Elementary School chiai Daini unior igh School neighboring region Shinjuku-amabuki igh School chiai Daisan Elementary School Tokyo Fuji niversity Takadanobaba Sta. Totsuka Daiichi Waseda niversity Iidabashi Sta. Shimo-Ochiai Sta. Elementary School (Waseda Campus) Waseda-dori Ave. Totsuka Daisan Totsuka Daini Elementary School Elementary School ishi-Waseda unior Tsukudo Elementary School igh School Waseda niversity (Toyama Campus) Nakai Sta. shigome Daini unior igh School chiai Chuo Park ishi-Toyama akushuin Womens College Shinjuku P Cooperative Center unior igh School Waseda Elementary shigome Daiichi Tetsugakudo Park and Toyama akushuin irls unior and Senior igh School School Ichigaya unior igh School neighboring region chiai Daigo chiai Daini Elementary Toyama Park and igh Elementary Elementary School School neighboring region School School ishi-Toyama igashi-Toyama Okubo-dori Ave. Shinjuku ishi-Toyama Elementary School Elementary School shigome Daisan unior unior igh School yakunin-cho igh School Seijo unior igh and Sanchome and Toyama igh Schools onchome area Elementary Gaien-Higashi-dori Ave. ochomachi School Meiji-dori Ave. Elementary School shigome akano Elementary School Ichigaya Sta. Shin-Okubo odobashi Daiyon Elementary Shokuan-dori Ave. Sta. School kubo Shinjuku unior Elementary Tenjin igh School Okubo Sta. School Elementary Tokyo etropolitan Senior igh School of Fine Arts, School Performing Arts and Classical usic ashiwagi Elementary Tomihisa Elementary Tokyo edical niversity School School Shinjuku City Office otsuya Elementary School ishi-Shinjuku Yasukuni-dori Ave. Yotsuya Sta. unior igh School anaono otsuya iroba Plaa Elementary School otsuya unior igh School Shinjuku-dori Ave. Stay-in area (People Shinjuku Sta. in this area do not Shinjuku igh eihinkan (State uest ouse) need to evecuate.) School ishi-Shinjuku area and neighboring region Shinjuku yoen ational arden Shinjuku Chuo Park and otsuya Dairoku neighboring region with skyscrapers Elementary School

Shinanomachi Sta. Evacuation Areas Sendagaya Sta. Evacuation Area Division ishi-Shinjuku eiji ingu aien area Elementary School Stay-in Area (People in this area do not need to evacuate.)

Evacuation Sites

18 Preparing for Emergencies and Disasters

Shinanomachi Sta. Evacuation Areas Sendagaya Sta. Evacuation Area Division ishi-Shinjuku eiji ingu aien area Elementary School Stay-in Area (People in this area do not need to evacuate.)

Evacuation Sites

19 Service Counters Where Counseling in Foreign Languages Is Available

English 03-5272-5060 ★ Shinjuku Foreign Resident Advisory General everyday living Chinese (Mon. through Fri.) 03-5272-5070 Corner Korean 03-5272-5080 Korean (afternoon only) (Mon.) Chinese and Thai (Tue.) Nepalese (afternoon only) English (excluding 2nd and 4th ● Shinjuku Multicultural Plaza General everyday living (Wed.) 03-5291-5171 Wednesday of the month) Myanmar (Burmese) and Chinese (Thu.) Korean (Fri.) English (3rd Friday of the month) Consultations con- English and Chinese ● Consultation Support Center for Foreign cerning immigration, Spanish and Portuguese 03-3202-5535 Residents visa procedures, and 03-5125-4039 everyday living Bengalese, Vietnamese, and Indonesian 0570-013904 ● Immigration Information Center Visa consultations English, Spanish, Chinese, Korean, etc. (Mon. through Fri.) 03-5796-7112 English (Mon. through Fri.) 03-5320-7744 ● Tokyo Metropolitan Consultations for General everyday living Chinese (Tue. and Fri.) 03-5320-7766 Foreign Residents Korean (Wed.) 03-5320-7700 Introduction to relevant ● Japan Legal Support Center institutions pertaining English (Mon. through Sat.) 0570-078374 to legal problems ● Police Department Comprehensive Consultations for (Mon. through Fri.) 03-3501-0110 English, Chinese, Korean, etc. Consultation Center victims of crimes Touch-dial #9110 ● Police Department Consultation Corner Consultations for English, Chinese, etc. (Mon. through Fri.) 03-3503-8484 for Foreign Residents victims of crimes ● Tokyo Legal Affairs Bureau Human Human rights consulta- English 0570-090911 (Mon. through Fri.) Rights Consultation Office tions Chinese 0570-050110 Labor consultations ● Shinjuku Employment Assistance and Introduction of em- English and Chinese (Mon. through Fri.) 03-3204-8609 Instruction Center for Foreigners ployment/part-time jobs (Mon., Wed., and English Fri.) ● Advisory Services for Foreign Workers Labor consultations 03-3512-1612 Chinese (Tue. and Thu.) Tagalog (Tue. and Wed.) English (Mon. through Fri.) ● Tokyo Metropolitan Labor Consultation Labor consultations (Tue., Wed., and 03-3265-6110 Center Chinese Thu.) ● Himawari (Tokyo Metropolitan Health Medical institutions English and Chinese (Daily) 03-5285-8181 and Medical Information Center) and medical system Korean, Thai, and Spanish English, Thai, and Chinese, (Mon. through Fri.) 9 Korean and Spanish a.m. to 8 p.m. ● AMDA International Medical Informa- Consultations concern- (Mon., Wed., and Portuguese 03-5285-8088 tion Center ing medical treatment Fri.) 9 a.m. to 5 p.m. Filipino (Wed.) 1 to 5 p.m. Vietnamese (Thu.) 1 to 5 p.m. Telephone consulta- (Tue.) 10 a.m. to 12 ● Japan Anti-Tuberculosis Association tions concerning English, Chinese, and Korean 03-3292-1218/9 noon, 1 to 3 p.m. tuberculosis Consultations on ● Tokyo English Lifeline English (Daily) 03-5774-0992 everyday living ● Japan Post Customer Service Center Postal services English (Daily) 0570-046-111 Telephone services, ● NTT East Information English, Chinese, Portuguese and Spanish (Daily) 0120-005-250 etc. ● Tourist Information Center Tourism and travel English, Chinese, and Korean (Daily) 03-3201-3331 Information on JR East ● JR East Infoline English, Chinese, and Korean (Daily) 050-2016-1603 Japan

English Edition Published by: Shinjuku City Edited by: Multicultural Society Promotion Division Shinjuku City website: www.city.shinjuku.lg.jp/ 1-4-1 Kabuki-cho, Shinjuku-ku 160-8484 Information on Everyday Living for Foreign Residents website: 03-5273-3504 (direct line) 03-5273-3590 www.city.shinjuku.lg.jp/foreign/english/ Publishing Date: April 1, 2017 Publication Number: 2017-1-2614