Information on Everyday Living for Foreign Residents of Shinjuku City 1 Preparing for Emergencies and Disasters Preparing for Emergencies, Accidents, Injuries, Illness- es and Disasters We never know when an emergency will occur. Let’s be prepared so that we can take proper action without panicking if we should become the victim of a crime, if a major disaster, accident or fire occurs, or if there is a sudden illness. In addition, it is essential to understand at least a minimal amount of emergency vocabulary in Japanese so that you can communicate in an emergency situation. Japan has frequent natural disasters. Some knowledge about safety and disaster prevention can keep damage and loss to a minimum. To live with peace of mind in Shinjuku City, please keep this book in a handy spot so that you can use it when you need it. ● Emergency Telephone Numbers ............................................................................... 2 This booklet is divided into 8 parts ● Crime and Traffic Accidents ..................................................................................... 3 1. Preparing for Emergencies and Disasters ● Illnesses and Injuries ................................................................................................. 4 2. Procedures for Changes of Address and Taxes ● Useful First Aid Skills ............................................................................................... 8 3. Insurance, Health Maintenance and ● Beware of Fires ....................................................................................................... 10 Welfare 4. Employment and Status of Residence ● Japan Is an Earthquake-Prone Country ................................................................... 12 5. Childbirth, Child-Raising, and Education ● Being Ready for a Flood in Urban Areas ................................................................ 15 6. Living ● Shinjuku City Evacuation Site Map ........................................................................ 18 7. Leisure 8. Useful Information For inquiries regarding matters written in this book, please refer to the Shinjuku Foreign Resident Advisory Corner noted on the last page of this booklet where counseling in foreign languages is available. When you contact departments or telephone numbers listed in this booklet, unless otherwise speci- fied, be sure to speak in Japanese or have someone who speaks Japanese talk for you. The information in this publication is subject to change. This booklet is printed on recycled paper. A company commissioned by the city printed 1,800 copies of this publication, at a cost of ¥76.7 per copy (in- cluding tax, but excluding the cost of editing). Preparing for Emergencies and Disasters A: It is XXXX-XXXX. XXXX-XXXX desu. Emergency Telephone Q: The police will be on the way immediately. Ima- kara keisatsukan ga genba e mukaimasu. Numbers ● To call the fire brigade or ambulance regard- ing a fire or illness, dial 119 (no area code To Call the Police to Report a Crime or Acci- necessary; available on a 24-hour basis, free of dent, Dial 110 charge) To Call the Fire Brigade or Ambulance Re- When you call, give information in the following garding a Fire or Illness, Dial 119 order: 1. Say whether you are calling to report a fire or to ● To call the police to report a crime or accident, call an ambulance. etc., dial 110 (no area code necessary; avail- 2. Give the location. able on a 24-hour basis, free of charge) 3. Give your name. When you call, give information in the following Notes: order: 1. The police/fire department will be able to reach 1. Say whether you are calling to report an accident or the location quickly if you describe buildings a crime. nearby that can serve as landmarks when giving 2. Give the location or address of the incident. them the location. 3. Give your name. 2. When you hear the ambulance approaching, send Notes: someone outside to direct the ambulance. While 1. If anyone is injured, an ambulance will be dis- you wait for the ambulance, if time permits, you patched if you tell the police. should gather your health insurance certificate 2. If you are a victim of a robbery or other such and some cash. crime, report it to the police immediately. 3. If your bankbook or credit card is stolen, please ● Sample Questions and Answers When Calling contact your bank or credit card company imme- for an Ambulance diately to prevent it being used fraudulently. Q = Questions/comments from the Tokyo Fire De- partment ● Sample Questions and Answers When Calling A = Your answers the Police Q = Questions/comments from the police Q: This is the Fire Department. Do you need the fire A = Your answers brigade or an ambulance? Shobocho. Kajidesuka, kyukyu desuka? Q: This is the police. Are you calling about an inci- A: We need an ambulance. Kyukyu desu. dent or an accident? Keisatsu desu. Jiken desuka? Q: What is the matter? Doshimashitaka? Jiko desuka? A: There has been a traffic accident. (Please describe A: An incident. Someone is on a rampage in a shop. the situation with as much detail as possible, such Jiken desu. Omise de boryoku wo furutte iru hito as by saying, “Someone is stuck inside.”) Kotsu- ga imasu. jiko desu. Q: Does he possess any weapons? Is anybody injured? Aite (“Hasamatte iru” = “Someone is stuck inside.”) wa kyoki wo motte imasuka? Keganin wa imasuka? Q: Please give your location (city and address). Nani- A: He doesn’t have any weapons, but he is beat- ku(shi), nani-machi, nan-chome, nan-ban, nan-go ing and hurting other customers. Aite wa nanimo desuka? motte imasen ga, hokano okyakusan wo nagutte, A: We are in front of XX Bldg., X-X-X XX-machi, kega wo sasete imasu. Shinjuku City. Shinjuku-ku XX-machi X-X-X no Q: Where is the shop? (Please give the exact ad- XX Biru-no mae desu. dress.) Basho wo oshiete kudasai, Nani-ku (shi), Q: Please give your telephone number. Denwa bango nani-machi, nan-chome, nan-ban, nan-go desuka? wo oshiete kudasai. A: The shop is in front of XX Bldg., X-X-X XXX- A: It’s XXXX-XXXX. XXXX-XXXX desu. machi in Shinjuku City. Shinjuku-ku XX-machi Q: All right. Hai, wakarimashita. XXX no XX biru no mae desu. Q: What is your telephone number? Denwa bango wo oshiete kudasai. 2 Inquiries Section in charge Address Tel. Website Fax Preparing for Emergencies and Disasters ● Sample Questions and Answers When Calling ■ To Avoid Becoming a Victim of the Fire Brigade Q: This is the Fire Department. Do you need the fire Crime brigade or an ambulance? Shobocho. Kajidesuka, kyukyu desuka? ● Beware of Prowlers! A: There is a fire. Kaji desu. About 70 percent of prowlers break into homes Q: Please give your location (city and address). Nani- through the veranda or a window. Many prowlers ku (shi), nani-machi, nan-chome, nan-ban, nan-go break the glass or enter through unlocked windows. desuka? ○ Whether you are at home or away, make sure all A: We are in front of XX Bldg., X-X-X XX-machi, your doors and windows are locked. Shinjuku City. Shinjuku-ku XX-machi X-X-X no ○ Install auxiliary locks and anti-crime windows in XX Biru-no mae desu. your home. Q: What is burning? Nani ga moete imasuka? A: XX is burning. XX ga moete imasu. ● Beware of Purse-Snatchers Q: All right. Hai, wakarimashita. There has been an increasing number in the cases of purse-snatching. Many purse-snatchers commit the crime while riding motorcycles or bicycles, and they seem to particularly target women and the elderly. ○ Carry your purse with both hands close to your Crime and Traffic chest, or carry your bag on the side that is closest Accidents to buildings (away from the road). ○ Do not place valuables in the basket of your bi- cycle; alternatively, attach a purse-snatching pre- ■ Koban (Police Box) ventative net over your basket. ○ Do not walk in areas where there are few people. In Japan, there are small police stations on local street corners called koban, where police officers are ■ If You Become the Victim of a stationed. These police boxes serve as mini police Crime stations which police officers use as a base for com- munity patrols, and where officers handle reports of As soon as you discover that your home has been crime, runaways and lost items as well as offering burglarized, report to the police either by calling or various services such as giving directions. going directly to the local police box or station. When your bank passbooks and credit cards have been sto- ● Police Stations in Shinjuku City len, you should also report to the banks and credit ○ Ushigome Police Station card companies. 1-15 Minami-Yamabushi-cho, Shinjuku-ku 03-3269-0110 ● If You Become the Victim of Purse-Snatching ○ Shinjuku Police Station ○ Check the license plate number of the motorcycle 6-1-1 Nishi-Shinjuku, Shinjuku-ku of the purse-snatcher. Remember such special char- 03-3346-0110 acteristics as the type of vehicle and its color, etc. ○ Totsuka Police Station ○ Ask for help from people nearby and report the 3-30-13 Nishi-Waseda, Shinjuku-ku incident by dialing 110 immediately. 03-3207-0110 ○ Do not try to catch the thief (he/she may have a ○ Yotsuya Police Station weapon). 03-3357-0110 1-26-12 Shinjuku, Shinjuku-ku ● If You Forget or Lose Your Belongings If you have left your belongings on the train or bus, contact the station office; if you have dropped some- thing on the street or some other public area, contact the police station. 3 Preparing for Emergencies and Disasters Items that are found and brought to the police are Hours: Daily (includes Sat., Sun., and national holi- stored for a designated period, after which they are days), 9 a.m. to 8 p.m. taken to the Lost and Found Center. Police Department Lost and Found Center ● Tokyo Metropolitan Emergency Interpretation 1-9-11 Koraku, Bunkyo-ku Service (for Medical Institutions) 03-3814-4151 Himawari (Tokyo Metropolitan Health and Medical Information Center) ● If You Are Involved in a Traffic Accident 03-5285-8185 If you are involved in a traffic accident, report the incident to the police no matter how minor it may be.