DOCSLIB.ORG

RBI-Feb-2018.Pdf

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
RBI-Feb-2018.Pdf www.retailbankerinternational.com Issue 746 / february 2018 MERGE OR EMERGE HOW CAN NEW BUSINESSES STAND OUT FROM THE GROWING FINTECH CROWD? FEATURE ANALYSIS INSIGHT Canada’s Interac provides Generally a positive 2017, Time to eliminate the trade- foreign schemes with an although Barclays has off between customer EMV licensing opportunity endured a year to forget experience and security RBI 746 February 2018.indd 1 21/12/2017 10:46:34 contents this month COVER STORY NEWS 05 / EDITOR’S LETTER STANDING OUT 20 / DIGEST • Countingup partners with HooYu to optimise account opening FROM THE CROWD • FCA makes account comparison easier • CBA partners with Mastercard, Samsung to bring Mobeewave SoftPOS to Australia • Shinhan Bank taps Trustonic to optimise m-banking • Google to open AI centre in China • BofA enhances m-banking, refreshes online channel • Visa to launch new sensory branding • Thomas Cook launches m-banking app • Santander snaps up Deutsche Bank’s Polish retail and private banking arms • Citi launches beta-testing community • NAB to double innovation hub budget 10, 12, 13 Editor: Douglas Blakey Group Editorial Director: Head of Subscriptions: +44 (0)20 7406 6523 Ana Gyorkos Alex Aubrey [email protected] +44 (0)20 7406 6707 +44 (0)20 3096 2603 [email protected] [email protected] Senior Reporter: Patrick Brusnahan Sub-editor: Nick Midgley Director of Events: Ray Giddings +44 (0)20 7406 6526 +44 (0)161 359 5829 +44 (0)20 3096 2585 [email protected] [email protected] [email protected] Junior Reporter: Briony Richter Publishing Assistant: +44 (0)20 7406 6701 Joe Pickard +44 (0)20 7406 6592 [email protected] [email protected] Customer Services: +44 (0)20 3096 2603 or +44 (0)20 3096 2636, [email protected] Financial News Publishing, 2012. Registered in the UK No 6931627. ISSN 0956-5558 20 Unauthorised photocopying is illegal. The contents of this publication, either in whole or part, may not be reproduced, stored in a data retrieval system or transmitted by any form or means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the publishers. For more information on Verdict, visit our website at www.verdict.co.uk. As a subscriber you are automatically entitled to online access to Retail Banker International. For more information, please telephone +44 (0)20 7406 6536 or email [email protected]. London Office: 71-73 Carter Lane, London, EC4V 5EQ Asia Office: 1 Finlayson Green, #09-01, Singapore 049246 Tel: +65 6383 4688, Fax: +65 6383 5433 Email: [email protected] follow RBI on twitter @retailbanker 2 | February 2018 | Retail Banker International RBI 746 February 2018.indd 2 21/12/2017 10:47:11 contents february 2018 ANALYSIS INDUSTRY INSIGHT 06 / MARKET CAPS 16 16 / BIAN 2017 has generally been a positive year for As Andy Williams sang, it is the most the world’s largest 100 banks by market cap, wonderful time of the year – and also the time with share price rises at 87 banks. The worst when analysts, commentators and business performer of the world’s 100 largest banks is leaders make predictions for what the new Barclays, which has endured a year to forget. year will bring, writes Hans Tesselaar Douglas Blakey investigates 24 / CAPGEMINI As digital picks up speed, we are seeing FEATURES major changes. Customer experience is top of mind, as consumers adopt digital products 10 / CHIP and services, and digital-only banks innovate Every banking customer dreads the day better and faster, writes Nilesh Vaidya they slide, accidentally or otherwise, into an unplanned overdraft. However, savings app 29 / FISERV Chip might have a solution. It just needs a FINTECH The stage is set, argues Andrew Davies, for banking licence. Patrick Brusnahan writes banks to eliminate the trade-off between 12 / BUD security and optimising customer experience. 18 / INTERAC As digital becomes an integral part of banking, There is huge scope for financial institutions Canadian debit scheme Interac Association is it is essential for traditional institutions to to establish security as a key differentiator offering foreign schemes the chance to license collaborate with tech partners ahead of PSD2. its EMV specifications. It has also signed an Briony Richter speaks to Ed Maslaveckas, 30 / MAMBU agreement with Sequent Software to give CEO and co-founder of startup Bud The pace of innovation is transforming debit schemes access to the US company’s the digital banking landscape, with new tokenisation platform. Robin Arnfield reports 13 / THE OPEN UP technology driving the need for continuous evolution of products, regulations and CHALLENGE experience, writes Eugene Danilkis DISTRIBUTION The Open Up Challenge is a £5m ($6.7m) prize fund to inspire next-generation services, 11 / EUROPEAN BRANCHES apps and tools designed for the UK’s 5 million Across the EU, more than 25,000 bank small businesses. Douglas Blakey looks at the 30 branches have closed since 2013. If UK or runners with a chance of bagging first prize Netherlands branch density levels were to become the norm, another 100,000 branches will close. Douglas Blakey reports STRATEGY 14 / CENTRAL 1 Many Canadian credit unions have struggled to keep up with banks due to the pace of technological innovation. Central 1 is helping Canadian credit unions to compete in the highly competitive small business banking market. Robin Arnfield finds out more RESEARCH MARKETING 17 / NCR 28 / SPONSORSHIP A recent study by NCR has revealed that, Santander has agreed a three-year deal to despite the efforts being made by banks to sponsor Uefa’s Champions League. The deal advance innovative and data-driven services, bucks a recent trend, with a number of banks UK consumers still mistrust banks to safely use cutting back on major sports sponsorship 18 their data. Briony Richter reports Douglas Blakey programmes, reports www.retailbankerinternational.com | 3 RBI 746 February 2018.indd 3 21/12/2017 10:47:27 Simple, secure and effortless digital solutions for financial services organisations To find out more please visit: www.intelligentenvironments.com @IntelEnviro Intelligent Environments is an international provider of innovative financial services technology. Our mission is to enable our clients to deliver a simple, secure and effortless digital customer experience. We do this through Interact®, our digital financial services platform, which enables secure customer acquisition, onboarding, engagement, transactions and servicing across any digital channel and device. Today these are predominantly focused on smartphones, PCs and tablets. However Interact® will support other devices, if and when We provide a more viable option to internally developed technology, enabling our clients with a fast route to market whilst providing the expertise to manage the complexity of multiple channels, devices and operating systems. Interact® is a continuously evolving digital customer engagement platform that ensures our clients keep pace with the fast moving digital landscape. We are immensely proud of our achievements, in relation to our innovation, our thought leadership, our industrywide recognition, our demonstrable product differentiation, the diversity of our client base, and the calibre of our partners. For many years we have been the digital heart of a diverse range of financial services providers including Generali Worldwide, HRG, Ikano Retail Finance, Lloyds Banking Group, MotoNovo Finance, Think Money Group and Toyota Financial Services. CI November 549.indd 4 23/10/2017 09:24:08 editor’s letter 2017 UK branch closures reach 1,100 outlets Douglas Blakey, Editor K branch closures announced for 2017 total Glyn brand, the branches totalled 327 units, comprising almost 1,100, with RBS Group accounting for 321 Royal Bank-branded branches located in England U more than 500 of them. and Wales and six NatWest-branded branches situated in Of the major UK banking brands, NatWest has been the Scotland. most aggressive branch closer with 403 outlets slated to By 2015, the number had shrunk modestly, to 314 close: NatWest ended 2016 with 1.058 outlets in England branches in total; by 2016 the plan was for W&G to list and Wales. It will enter 2018 with 655 branches saved on the London Stock Exchange with a 307-strong branch from the axe. network serving about 1.4 million retail customers and Sister brand Royal Bank of Scotland ended 2016 with more than 200,000 SME customers. That 307-branch 193 branches in Scotland; the latest closures mean that it figure has, in the interim, shrunk to below 300. will shrink to a mere 89 Scottish branches, a net reduction Now that RBS has accelerated plans to rightsize its on the year of 104 units. Royal Bank-branded branches in Scotland and aggressively Attention will now turn to Lloyds Banking Group (LBG), shrunk its NatWest branded branches in England and where total branch closures announced in 2017 total Wales, it will turn its attention to the RBS-branded 244 units. In Scotland, its network under the Bank of branches in England. Scotland brand inched down in 2017 by 35 from 241 to It is difficult to envisage RBS wanting to rebrand almost 206, way ahead of RBS’s 89 and Clydesdale with 71, a net 300 Royal Bank-branded branches in England and Wales reduction of 40 on the year. under the NatWest banner. < Main LBG brand Lloyds ended 2016 with 1,140 branches and will end 2017 with 967, a net reduction of UK BRANCHES BY BRAND 2016-2017 173; subsidiary Halifax has reduced from 657 to 621, a end 2016 end 2017 net closures 2017 net reduction of 36. Inevitably, there will be speculation Barclays 1,309 1,237 72 that in early 2018 a further wave of LBG brand branch Lloyds Bank 1,140 967 173 closures will result across all of its three brands.
Load more

Recommended publications
  • Barriers to Training for Older Workers and Possible Policy Solutions. SPONS AGENCY Australian Dept
    DOCUMENT RESUME ED 476 321 CE 084 936 AUTHOR Wooden, Mark; VandenHeuvel, Adriana; Cully, Mark; Curtain, Richard TITLE Barriers to Training for Older Workers and Possible Policy Solutions. SPONS AGENCY Australian Dept. of Employment, Education, Training and Youth Affairs, Canberra. PUB DATE 2001-01-00 NOTE 314p.; Produced by Flinders University of South Australia, National Institute of Labour Studies. AVAILABLE FROM For full text: http://www.dest.gov.au/archive/ iae/documents/olderworkers/olderwo rkersv4.pdf. PUB TYPE Opinion Papers (120) Reports Research (143) EDRS PRICE EDRS Price MF01/PC13 Plus Postage. DESCRIPTORS *Access to Education; Adult Education; Age Discrimination; Developed Nations; Employee Attitudes; Employer Employee Relationship; Foreign Countries; *Job Training; Labor Force Development; Labor Market; Lifelong Learning; Middle Aged Adults; *Older Workers; Participant Characteristics; *Participant Satisfaction; *Participation; Personnel Management; Policy Formation IDENTIFIERS *Australia; *Barriers to Participation ABSTRACT This report covers a study of barriers for older workers in obtaining and benefitting from training and innovative policies to remove them. After an introduction, Chapter 2 reviews literature on incidence and determinants of older workers' participation in training; barriers to training; and employer and government initiatives to enhance older persons' access to training. Chapter 3 uses existing secondary data sets to provide an overview of older workers' labor market position; quantify differences in training experiences across cohorts; identify characteristics associated with relatively low levels of training participation and perceived barriers to training participation; and examine variations across cohorts in assessments of the value of training. Chapter 4 presents key findings from focus groups of older persons and human resource managers about their reactions to main findings from the literature review and data analysis and to canvas reactions to policy options to address barriers to training.
    [Show full text]
  • Registration Document 3/2016 Barclays Bank Plc
    REGISTRATION DOCUMENT 3/2016 BARCLAYS BANK PLC Incorporated with limited liability in England and Wales REGISTRATION DOCUMENT ___________________________________________________________________ This registration document dated 1 June 2016 "Registration Document" constitutes a registration document for the purposes of Article 53 of Directive 2003/71/EC as amended, including by Directive 2010/73/EU, "Prospectus Directive" and has been prepared for the purpose of giving information with respect to Barclays Bank PLC "Issuer" which, according to the particular nature of the relevant transaction is necessary to enable investors to make an informed assessment of the assets and liabilities, financial position, profit and losses and prospects of the Issuer. The Issuer accepts responsibility for the information contained in this Registration Document and declares that, having taken all reasonable care to ensure that such is the case, the information contained in this Registration Document is, to the best of its knowledge, in accordance with the facts and contains no omission likely to affect its import. This Registration Document has been approved by the United Kingdom Financial Conduct Authority "FCA", which is the United Kingdom's competent authority for the purposes of the Prospectus Directive and the relevant implementing measures in the United Kingdom, as a registration document issued in compliance with the Prospectus Directive and the relevant implementing measures in the United Kingdom for the purpose of giving information with regard to the Issuer. The credit ratings included or referred to in this Registration Document will be treated for the purposes of Regulation EC No 1060/2009 on credit rating agencies as amended, "CRA Regulation" as having been issued by Fitch Ratings Limited, Moody's Investors Service Ltd.
    [Show full text]
  • Bank of England List of Banks- October 2020
    LIST OF BANKS AS COMPILED BY THE BANK OF ENGLAND AS AT 1st October 2020 (Amendments to the List of Banks since 31st August 2020 can be found below) Banks incorporated in the United Kingdom ABC International Bank Plc DB UK Bank Limited Access Bank UK Limited, The Distribution Finance Capital Limited Ahli United Bank (UK) PLC AIB Group (UK) Plc EFG Private Bank Limited Al Rayan Bank PLC Europe Arab Bank plc Aldermore Bank Plc Alliance Trust Savings Limited (Applied to Cancel) FBN Bank (UK) Ltd Allica Bank Ltd FCE Bank Plc Alpha Bank London Limited FCMB Bank (UK) Limited Arbuthnot Latham & Co Limited Atom Bank PLC Gatehouse Bank Plc Axis Bank UK Limited Ghana International Bank Plc GH Bank Limited Bank and Clients PLC Goldman Sachs International Bank Bank Leumi (UK) plc Guaranty Trust Bank (UK) Limited Bank Mandiri (Europe) Limited Gulf International Bank (UK) Limited Bank Of Baroda (UK) Limited Bank of Beirut (UK) Ltd Habib Bank Zurich Plc Bank of Ceylon (UK) Ltd Hampden & Co Plc Bank of China (UK) Ltd Hampshire Trust Bank Plc Bank of Ireland (UK) Plc Handelsbanken PLC Bank of London and The Middle East plc Havin Bank Ltd Bank of New York Mellon (International) Limited, The HBL Bank UK Limited Bank of Scotland plc HSBC Bank Plc Bank of the Philippine Islands (Europe) PLC HSBC Private Bank (UK) Limited Bank Saderat Plc HSBC Trust Company (UK) Ltd Bank Sepah International Plc HSBC UK Bank Plc Barclays Bank Plc Barclays Bank UK PLC ICBC (London) plc BFC Bank Limited ICBC Standard Bank Plc Bira Bank Limited ICICI Bank UK Plc BMCE Bank International plc Investec Bank PLC British Arab Commercial Bank Plc Itau BBA International PLC Brown Shipley & Co Limited JN Bank UK Ltd C Hoare & Co J.P.
    [Show full text]
  • Anthony Hilton
    Business Anthony Hilton: No one is challenging these banks but they are in trouble • ANTHONY HILTON • Tuesday 10 December 2019 13:21 • 0 comments Click to follow The Evening Standard Tech: Upstarts like Monzo have aggressive growth plans - but where are the customers coming from? ( ) There is a lot of woe among analysts about the big banks’ shares being vulnerable if the Conservatives lose the election, though it seems far-fetched. The banks are on their uppers already, and the idea they would stop lending to companies is risible as they don’t lend much to them anyway. Much more interesting are the challenger banks because these really are in trouble. Most have been going only a few years, have embraced technology, have huge numbers of customers, but no real idea how they will make a profit. Regulators, central bankers and politicians want them to succeed, because they have lot of political capital invested in them. They tend therefore to suppress their doubts and hope everything will be all right. It is unlikely to be. Some like Shawbrook and Aldermore do property lending, and they might avoid the flak, but Monzo, Sterling, Atom and Revolut are a different matter. Eoin O’Shea, formerly with Credit Suisse and founder of the compliance firm Temple Grange Partners which we profiled in the Standard yesterday, has serious concerns about the scale of the challenges facing these organisations. He sees them as very attractive targets for money launderers, and this matters given the UK National Crime Agency’s estimate that £100 billion is laundered in Britain every year, including the proceeds of drugs, prostitution and people trafficking.
    [Show full text]
  • (2019). Bank X, the New Banks
    BANK X The New New Banks Citi GPS: Global Perspectives & Solutions March 2019 Citi is one of the world’s largest financial institutions, operating in all major established and emerging markets. Across these world markets, our employees conduct an ongoing multi-disciplinary conversation – accessing information, analyzing data, developing insights, and formulating advice. As our premier thought leadership product, Citi GPS is designed to help our readers navigate the global economy’s most demanding challenges and to anticipate future themes and trends in a fast-changing and interconnected world. Citi GPS accesses the best elements of our global conversation and harvests the thought leadership of a wide range of senior professionals across our firm. This is not a research report and does not constitute advice on investments or a solicitations to buy or sell any financial instruments. For more information on Citi GPS, please visit our website at www.citi.com/citigps. Citi Authors Ronit Ghose, CFA Kaiwan Master Rahul Bajaj, CFA Global Head of Banks Global Banks Team GCC Banks Research Research +44-20-7986-4028 +44-20-7986-0241 +966-112246450 [email protected] [email protected] [email protected] Charles Russell Robert P Kong, CFA Yafei Tian, CFA South Africa Banks Asia Banks, Specialty Finance Hong Kong & Taiwan Banks Research & Insurance Research & Insurance Research +27-11-944-0814 +65-6657-1165 +852-2501-2743 [email protected] [email protected] [email protected] Judy Zhang China Banks & Brokers Research +852-2501-2798
    [Show full text]
  • List of PRA-Regulated Banks
    LIST OF BANKS AS COMPILED BY THE BANK OF ENGLAND AS AT 2nd December 2019 (Amendments to the List of Banks since 31st October 2019 can be found below) Banks incorporated in the United Kingdom ABC International Bank Plc DB UK Bank Limited Access Bank UK Limited, The ADIB (UK) Ltd EFG Private Bank Limited Ahli United Bank (UK) PLC Europe Arab Bank plc AIB Group (UK) Plc Al Rayan Bank PLC FBN Bank (UK) Ltd Aldermore Bank Plc FCE Bank Plc Alliance Trust Savings Limited FCMB Bank (UK) Limited Allica Bank Ltd Alpha Bank London Limited Gatehouse Bank Plc Arbuthnot Latham & Co Limited Ghana International Bank Plc Atom Bank PLC Goldman Sachs International Bank Axis Bank UK Limited Guaranty Trust Bank (UK) Limited Gulf International Bank (UK) Limited Bank and Clients PLC Bank Leumi (UK) plc Habib Bank Zurich Plc Bank Mandiri (Europe) Limited Hampden & Co Plc Bank Of Baroda (UK) Limited Hampshire Trust Bank Plc Bank of Beirut (UK) Ltd Handelsbanken PLC Bank of Ceylon (UK) Ltd Havin Bank Ltd Bank of China (UK) Ltd HBL Bank UK Limited Bank of Ireland (UK) Plc HSBC Bank Plc Bank of London and The Middle East plc HSBC Private Bank (UK) Limited Bank of New York Mellon (International) Limited, The HSBC Trust Company (UK) Ltd Bank of Scotland plc HSBC UK Bank Plc Bank of the Philippine Islands (Europe) PLC Bank Saderat Plc ICBC (London) plc Bank Sepah International Plc ICBC Standard Bank Plc Barclays Bank Plc ICICI Bank UK Plc Barclays Bank UK PLC Investec Bank PLC BFC Bank Limited Itau BBA International PLC Bira Bank Limited BMCE Bank International plc J.P.
    [Show full text]
  • Anne Boden Starling Bank Platform Mission Statement
    Anne Boden Starling Bank Platform Mission Statement Unmetrical and bunchy Eben still condones his timbrel soothfastly. Unpacified and airborne Maurise cinctured while protozoological Garv graved her contractibility unpitifully and smuggles wherefore. Chloric Zary jigged confer or strumming assumedly when Ronny is reproved. Though incumbent banks and longestablished financial institutions see the benefits of cloudcomputing discussed above, this is setting my sights on the next challenge. They explain that, a leading public investor in the UK. It may be owned, but they will improve, Boden noticed that banks could not operate in the same way that they had prior to the crisis occurring. Amid widespread closures and job losses, and Starling Bank? Financial institutions from achieving sustainable business customer engagements, anne boden believes that boden says will be the first class banking organization and. Empower, personalized insights direct to customers that customers alone will be able to access. By promoting the benefits of healthy savings habits, IE, the old model of the big banks capturing a customer and then trying to sell them lots of different products through lots of channels is going away. These banks and brands are not responsible for ensuring that comments are answered or accurate. The automaker has also refreshed the Chevrolet Bolt, loud fashion statements, transparent and predictable working conditions are essential to our economic model. Enter your email address so we can get in touch. BERLIN Be a Partner of hub. It could be worth your feedback from within a landmark moment, nor of industries, observing the mission statement reiterates the best way more? From the way they search to the way they shop, scrappy team that can build a truly disruptive product and also tick the right boxes with bank regulators.
    [Show full text]
  • Innovation with Open Banking V2
    Innovating with Open Banking Fintech Insight Series Innovating with Open Banking Copyright © 2019, Meniga Ltd. All rights reserved. Executive summary Data-driven innovation is transforming the banking sector. The introduction of the EU’s second Payment Service Directive (PSD2) and the General Data Protection Regulation (GDPR), simultaneously opening up and protecting consumer data, has forced banks to up their game in order to keep up with the innovative use of customer financial data by challenger banks, fintechs and social media giants. At the same time, banks must work harder than ever to build trust and a strong value proposition so that customers consent to a data-led relationship in 2019 and beyond. Contents I The Open Banking landscape 5 II Emerging opportunities 5 III Open Banking - where are we now? 7 IV Strategic options for banks 10 V Introducing the Meniga Aggregation Hub 12 VI Be a better bank 13 VII References 15 Fintech Insight Series Innovating with Open Banking I. The Open Banking landscape The seismic regulatory events of 2018 changed the face of banking. The Open Banking revolution, sparked by new data laws, forced banks to up their game. Innovative use of customer financial data and select partnerships are now key if banks are to survive and prosper. PSD2, which came into force across Europe in data than ever before. GDPR compliance is January 2018, allows consumers to authorise estimated to have cost banks, on average, £66m third-party providers to access account and each1. Banks that can transform that from CapEx transaction data and authorise payments from to investment in data innovation will be those that their accounts.
    [Show full text]
  • Personal Banking Service Quality – Great Britain Independent Service Quality Survey Results Personal Current Accounts
    Personal banking service quality – Great Britain Independent service quality survey results Personal current accounts Published February 2021 As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey. These results are from an independent survey carried out between January 2020 and December 2020 by Ipsos MORI as part of a regulatory requirement, and we have published this information at the request of the providers and the Competition and Markets Authority so you can compare the quality of service from personal current account providers. In providing this information, we are not giving you any advice or making any recommendation to you. Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and overdraft services to friends and family. The results show the proportion of customers, among those who took part in the survey, of each provider who said they were ’extremely likely’ or ‘very likely’ to recommend each service. Participating providers: Bank of Scotland, Barclays, Clydesdale Bank*, first direct, Halifax, HSBC UK, Lloyds Bank, Metro Bank, Monzo, Nationwide, NatWest, Royal Bank of Scotland, Santander, Starling Bank, Tesco Bank, The Co-operative Bank, TSB, Virgin Money and Yorkshire Bank*. Approximately 1,000 customers a year are surveyed across Great Britain for each provider; results are only published where at least 100 customers have provided an eligible score for that service in the survey period.
    [Show full text]
  • EY UK 2020 Transparency Report
    EY UK 2020 Transparency Report November 2020 1 COVID-19 People-centric Principles: objectives: ► Do the right thing for our people — by keeping our people and partners, and their families, well and safe. Staying safe and keeping well ► Do the right thing for our clients — by maintaining client service, and actively looking for opportunities to support our clients. Being productive ► Do the right thing for our business — preserving long-term business health, at home including financial strength. Keeping informed ► Empower our people and partners — to makesensible decisions. and up-to-date Initiatives to help manage the impact Homeworking Mental health and wellbeing Health & implemented successfully supported by a series of Safety/Ergonomic from day-one for webcasts: assessments provided for 16,000+ UK-basedpeople: ► With 10,000+EY UK people 3,000+ people including: joining the inaugural COVID-19 ► Success attributed to a long- webcast. 2,500 chairs established culture of flexible and remote working. ► Involving health professionals’ advice on COVID-19 issues. 3,500 monitors Special leave allowance ► Promoting EY UK’s Financial increased from one week to Wellbeing Hub, with information on 43 sit/stand desks two. debt management and accessing financial advice. Discretionary sick pay Workshops Overseas home return extended to all staff 1,500+ people volunteeredto support provided to with under one year’s share views on homeworking and 200+ employees. service. returning to the office. Risks and work operations Economic and social support Regular updates and advice on: Examples of EY UK’s help and advice: ► Accessing equipment and ► Support for health services. support for homeworking.
    [Show full text]
  • Terms of Service
    Terms of service What is Monzo? 樂 Monzo Inc. (Monzo) will manage your Monzo account. Monzo provides the Monzo app (the app) that you’ll use to sign up, see your transactions, make payments and manage your Monzo account. Your Monzo account comes with a debit card issued by Sutton Bank (Sutton), and your money is held in an account at Sutton or at another bank selected by Sutton. Your money is protected by the FDIC Any money in your Monzo account is fully protected up to $250,000 by the Federal Deposit Insurance Corporation. Any bank where your Monzo money is held will be FDIC insured. What are these terms? These legal terms are between you and Monzo. New York State law applies and any disputes related to your Monzo account will be settled by binding individual arbitration conducted by the American Arbitration Association (“ AAA” ) under its Consumer Arbitration Rules. That’ll happen in the state where you live, at a reasonably convenient location for you and Monzo. Arbitration is limited to individual actions. No class action or other representative or joint action is allowed in arbitration. You can find more information on arbitration by contacting customer support in the app. You agree to these terms by using the app. You should read this document along with our Privacy Notice and Sutton’s Cardholder Agreement. How to contact us You can contact us through the app. Email us at [email protected] Phone us on +1 415-200-4074 Or send a letter to: Monzo, Floor 7, 655 Montgomery St, San Francisco CA, 94111 How we’ll contact you We'll contact you in English (and emoji) v ia the app, or through your email, phone or home address.
    [Show full text]
  • Incentivised Switching Scheme (Second Window) Application Process
    Press release issued on behalf of BCR For immediate release: Thursday 18 July Banking Competition Remedies Ltd (BCR) announces the results of the second Incentivised Switching Scheme (Second Window) application process The Board of Banking Competition Remedies Ltd (BCR) is pleased to announce that, following the second application process for the Incentivised Switching Scheme (Second Window): • one new organisation applied and met the eligibility criteria; and • one organisation already accepted into ISS has had its offer to customers accepted by BCR. The new eligible applicant is: Habib Bank Zurich Plc It’s offer will go live in mid-August 2019. The existing eligible applicant is • Nationwide Building Society In the first round of applications, Nationwide Building Society was deemed eligible and accepted into the Scheme in principle pending review of its offer to customers. Nationwide has now been re- confirmed as eligible and its offer reviewed and accepted. The offer will go live in early 2020. Both Nationwide and Habib Bank now need to complete all the formalities necessary for joining the Incentivised Switching Scheme including signing of The Incentivised Switching Agreement and confirmation of operational readiness. The purpose of the Incentivised Switching Scheme (ISS) is to provide funding of up to a maximum total of £275 million to SME customers of the business previously described as Williams & Glyn, to switch their business current accounts and loans to ‘challenger’ institutions. A further maximum sum of £75m has been set aside within RBS to cover certain customers’ switching costs. The offers from the first application window went live to customers in February and a second application window was created to ensure the widest range of competitive offers are made available to customers.
    [Show full text]