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Telecom Monitor for Q3 and Q4 2019

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Telecom Monitor for Q3 and Q4 2019 Telecom Monitor Q3 – Q4 2019 Report This is the report of the Netherlands Authority for Consumers and Markets (ACM) with the market figures of the telecom sector. Based on data from the most important market participants in the telecom industry, the Telecom Monitor gives an overview of the trends in mobile services, fixed telephony, broadband, television, business network services, and bundles. The largest market participants in the sector regularly provide ACM with information about their activities for the Telecom Monitor. ACM verifies that data. In that way, ACM is able to keep track of the trends and developments in the various markets. The figures form a solid basis for ACM’s three-year market analyses. Table of contents page Trends 3 Annual figures 4 Mobile 10 Fixed telephony 18 Broadband 28 Business network services 40 Television 46 Bundles 52 Interviewed market participants 57 2 Trends Third and fourth quarter 2019 Mobile In the Netherlands, consumption of mobile data using 4G networks was ten times as high in 2019 as it was five years before. More than 700 billion MB of 4G data was consumed in 2019, which is 650 billion MB more than in 2015. Consumption of 3G data over the past five years has remained stable, at approximately 50 billion MB per year. The number of text messages has decreased by ten percent over the past five years. However, the Dutch have called fifteen percent more in 2019 than five years before. The increase in data consumption has already been going on for several years, and this trend has continued in 2019. In 2019, total consumption was 32 percent higher than in 2018. Compared with five years ago, the number of machine-to-machine (M2M) connections increased by 4 million, to 6.7 million connections. These connections include cars or devices (such as smoke detectors, alarm systems and smart energy meters) that exchange information, using an internet connection, with the digital systems of the operators of those devices. Broadband More and more households have fast broadband connections. The percentage of households connected to the Internet at 30Mbps (Megabit per second) or higher was 91.7 percent in 2019. In 2015, this was just 65.5 percent. The percentage of households with connections of 30Mbps of lower was 8.3 percent in 2019, compared with 34.5 percent in 2015. By the end of 2019, almost half of all households had an internet connection of 100Mbps or higher. Bundling More and more consumers take out bundles that combine mobile plans with fixed services, for example television + fixed telephony + broadband access + mobile plans. The number of fixed-mobile bundles has increased rapidly since 2015 from almost 500,000 connections in 2015 to 2.7 million by the end of 2019. Telecom providers Based on mobile data consumption, the market share of mobile operator T-Mobile (including Tele2) was nearly half of all data in 2019. KPN's market share with regard to mobile-data consumption was between 25 and 30 percent, and VodafoneZiggo's market share was between 15 and 20 percent. The three largest providers in the Netherlands each have a market share of between 20 and 30 percent on the mobile-connections market. Other comments We have combined the data for T-Mobile and Tele2 in this report. T-Mobile / Tele2 is now reported as T-Mobile. Caiway and DELTA have been moved from the category 'Other providers' and are now reported as DELTA Fiber Nederland. 3 Annual figures Fixed network related revenues 6.200.000 6.000.000 5.800.000 5.600.000 5.400.000 in €1.000 5.200.000 5.000.000 4.800.000 4.600.000 4.400.000 2015 2016 2017 2018 2019 Wholesale revenue fixed networks € 574.003 € 483.595 € 486.577 € 396.620 € 400.670 Retail revenue fixed networks € 5.423.128 € 5.370.719 € 5.218.912 € 5.115.678 € 5.032.137 Op basis van vragen 0_A1_3_1-2-3 en 0_A1_4_1-2-3 van de Telecommonitor 4 Annual figures Mobile network related revenues 6.000.000 5.000.000 4.000.000 3.000.000 in €1.000 2.000.000 1.000.000 0 2015 2016 2017 2018 2019 Wholesale revenue mobile networks € 413.387 € 411.529 € 343.722 € 306.817 € 297.045 Retail revenue mobile networks € 5.280.178 € 5.022.400 € 4.749.624 € 4.342.255 € 4.229.336 Op basis van vragen 0_A1_1_1-2-3 en 0_A1_2_1-2-3 van de Telecommonitor 5 Annual figures Mobile and fixed network investments 2.500.000 2.000.000 1.500.000 in €1.000 1.000.000 500.000 0 2015 2016 2017 2018 2019 Other investments € 291.053 € 526.969 € 558.734 € 582.699 € 474.742 Investment in fixed networks € 1.429.001 € 1.144.236 € 1.037.906 € 1.092.262 € 1.253.754 Investment in mobile networks € 608.347 € 698.924 € 670.869 € 571.963 € 511.279 Op basis van vragen 0_A2_1_1-2-3 van de Telecommonitor 6 Annual figures Retail volume of voice minutes, data and SMS/text 800.000.000 700.000.000 600.000.000 500.000.000 400.000.000 Aantal x 1.000 300.000.000 200.000.000 100.000.000 0 2015 2016 2017 2018 2019 SMS 3.628.538 3.289.103 3.078.015 3.140.639 3.180.228 Minutes 27.950.406 30.959.888 31.852.894 31.494.521 32.105.001 Data MB 114.579.480 185.492.771 336.842.101 574.180.321 759.639.503 Op basis van vragen 10_A3_1_1-2-3, 10_A3_2_1-2-3, 10_A3_3_1-2-3, 10_A3_4_1-2-3, en 10_B3_1_1-2-3 van de Telecommonitor 7 Annual figures Retail connections by speed 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2015 2016 2017 2018 2019 ≥ 100 Mbps 31,4% 32,8% 41,4% 43,9% 45,7% ≥ 30 Mbps, < 100 Mbps 34,0% 40,9% 45,3% 46,2% 46,0% ≥ 10 Mbps, < 30 Mbps 20,2% 24,4% 11,8% 8,9% 7,7% < 10 Mbps 14,4% 1,8% 1,5% 1,0% 0,6% Op basis van vragen 50_A1_1_1-2-3-5-6, 50_A1_2_1-2-3-4, en 50_A1_3_1 van de Telecommonitor 8 Annual figures Bundles of telecommunication services 8.000 7.000 6.000 5.000 4.000 3.000 Aantal aansluitingen x 1.000 2.000 1.000 0 2015 2016 2017 2018 2019 Fixed-Mobile Bundles 610 1.062 2.179 2.484 2.702 Triple play 3.856 3.895 2.853 2.605 2.327 Dual play 1.767 1.524 1.527 1.679 1.817 Op basis van vragen 50_A1_1_1-2-3-5-6, 50_A1_2_1-2-3-4, en 50_A1_3_1 van de Telecommonitor 9 Mobile Retail connections 35.000 30.000 25.000 20.000 15.000 Aantal aansluitingen x1.000 10.000 5.000 0 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 Data only mobile 535 520 503 504 509 505 M2M 5.002 5.456 5.525 6.080 6.385 6.744 Postpaid MNO 14.010 14.078 14.193 14.291 14.433 14.587 Prepaid MNO 2.621 2.534 2.358 2.250 2.167 2.060 Postpaid and prepaid MVNO 4.480 4.595 4.526 4.922 5.068 5.115 Mobile bundle (data and speech) 19.564 19.606 19.468 19.900 20.093 20.170 Op basis van vragen 10_A1_1_1-2-3-4, 10_A1_2_1-2-3-4, 10_A1_3_1-2-3-4, 10_A1_4_1 en 10_B3_1_1-2-3 van de Telecommonitor 10 Mobile Retail market share based on connections 40% 35% 30% 25% 20% 15% 10% 5% 0% 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 KPN T-Mobile VodafoneZiggo MVNO's 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 KPN [30 - 35%] [30 - 35%] [30 - 35%] [30 - 35%] [25 - 30%] [25 - 30%] VodafoneZiggo [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] T-Mobile [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [25 - 30%] MVNO's [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] Op basis van vragen 10_A1_1_1, 10_A1_2_1, 10_A1_3_1, en 10_B3_1_1 van de Telecommonitor 11 Mobile Retail revenue of Mobile Network Operators (MNOs) € 1.200.000 € 1.000.000 € 800.000 € 600.000 in €1000 € 400.000 € 200.000 € 0 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 Revenue € 1.068.465 € 1.111.381 € 1.029.870 € 1.036.429 € 1.052.244 € 1.103.976 Op basis van vragen 10_A2_1-2-3-4, 10_A2_2-2-3-4, 10_A2_3-2-3-4, en 10_A2_4-2-3 van de Telecommonitor 12 Mobile Retail volume of voice minutes, data and SMS/text 200.000.000 180.000.000 160.000.000 140.000.000 120.000.000 100.000.000 80.000.000 60.000.000 40.000.000 20.000.000 0 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 SMS 832.840 805.558 751.055 841.366 819.376 731.150 Minutes 7.401.066 8.080.049 7.933.414 8.061.767 7.835.272 7.783.588 Data 3G MB 12.365.580 11.395.428 10.480.606 11.651.467 12.103.119 11.969.827 Data 4G MB 143.236.075 150.575.828 148.800.305 176.594.521 193.147.454 194.892.203 Op basis van vragen 10_A3_1_1-2-3, 10_A3_2_1-2-3, 10_A3_3_1-2-3, 10_A3_4_1-2-3, en 10_B3_1_1-2-3 van de Telecommonitor 13 Mobile Retail market share based on data consumption 60% 50% 40% 30% 20% 10% 0% 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 KPN T-Mobile VodafoneZiggo SP's / other MVNO's 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 KPN [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] VodafoneZiggo [15 - 20%] [15 - 20%] [15 - 20%] [15 - 20%] [15 - 20%] [15 - 20%] T-Mobile [40 - 45%] [45 - 50%] [45 - 50%] [45 - 50%] [40 - 45%] [45 - 50%] SP's / other MVNO's [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] [5 - 10%] Op basis van vragen 10_A3_1_3, 10_A3_2_3, 10_A3_3_3, 10_A3_4_2, en 10_B3_1_3 van de Telecommonitor 14 Mobile Retail market share based on consumed voice minutes 40% 35% 30% 25% 20% 15% 10% 5% 0% 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 KPN T-Mobile VodafoneZiggo SP's / other MVNO's 2018-Q3 2018-Q4 2019-Q1 2019-Q2 2019-Q3 2019-Q4 KPN [30 - 35%] [30 - 35%] [30 - 35%] [25 - 30%] [25 - 30%] [25 - 30%] VodafoneZiggo [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] [20 - 25%] T-Mobile [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] [25 - 30%] SP's / other MVNO's [20 - 25%] [15 - 20%] [15 - 20%] [20 - 25%] [20 - 25%] [15 - 20%] Op basis van vragen 10_A3_1_1, 10_A3_2_1, 10_A3_3_1, 10_A3_4_1, en 10_B3_1_1 van de Telecommonitor 15 Mobile Wholesale volume of call termination (excluding onnet) 4.500.000 4.000.000 3.500.000 3.000.000 2.500.000 2.000.000 Minuten x 1.000 1.500.000 1.000.000 500.000 0 2018-Q3
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