China's Use of Perception Management and Strategic Deception
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US-China Relations in a Changing Asia-Pacific by TJ Pempel
BUILDING A REGIONAL ORDER IN EAST ASIA: Community, Competition, Conflict CHU SHULONG EVANS J. R. REVERE YOICHI KATO SUN ZHE YUICHI HOSOYA NOBORU YAMAGUCHI MICHAEL A. MCDEVITT STEPHEN M. YOUNG T. J. PEMPEL March 2016 Our Mission The National Committee on American Foreign Policy (NCAFP) was founded in 1974 by Professor Hans J. Morgenthau and others. It is a nonprofit policy organization dedicated to the resolution of conflicts that threaten U.S. interests. Toward that end, the NCAFP identifies, articulates, and helps advance American foreign policy interests from a nonpartisan perspective within the framework of political realism. American foreign policy interests include: • Preserving and strengthening national security; •Supporting the values and the practice of political, religious, and cultural pluralism; • Advancing human rights; • Addressing non-traditional security challenges such as terrorism, cyber security and climate change; • Curbing the proliferation of nuclear and other unconventional weapons; and • Promoting an open and global economy. The NCAFP fulfills its mission through Track I½ and Track II diplomacy. These closed-door and off-the-record conferences provide opportunities for senior U.S. and foreign officials, subject experts, and scholars to engage in discussions designed to defuse conflict, build confidence, and resolve problems. Believing that an informed public is vital to a democratic society, the National Committee offers educational programs and issues a variety of publications that address security challenges facing the United States. Critical assistance for this volume was provided by Ms. Rorry Daniels, Associate Project Director of the NCAFP’s Forum on Asia-Pacific Security (FAPS); Ms. Juliet Lee, Project Assistant, FAPS; and Mr. -
Assessing the Training and Operational Proficiency of China's
C O R P O R A T I O N Assessing the Training and Operational Proficiency of China’s Aerospace Forces Selections from the Inaugural Conference of the China Aerospace Studies Institute (CASI) Edmund J. Burke, Astrid Stuth Cevallos, Mark R. Cozad, Timothy R. Heath For more information on this publication, visit www.rand.org/t/CF340 Library of Congress Cataloging-in-Publication Data is available for this publication. ISBN: 978-0-8330-9549-7 Published by the RAND Corporation, Santa Monica, Calif. © Copyright 2016 RAND Corporation R® is a registered trademark. Limited Print and Electronic Distribution Rights This document and trademark(s) contained herein are protected by law. This representation of RAND intellectual property is provided for noncommercial use only. Unauthorized posting of this publication online is prohibited. Permission is given to duplicate this document for personal use only, as long as it is unaltered and complete. Permission is required from RAND to reproduce, or reuse in another form, any of its research documents for commercial use. For information on reprint and linking permissions, please visit www.rand.org/pubs/permissions. The RAND Corporation is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND is nonprofit, nonpartisan, and committed to the public interest. RAND’s publications do not necessarily reflect the opinions of its research clients and sponsors. Support RAND Make a tax-deductible charitable contribution at www.rand.org/giving/contribute www.rand.org Preface On June 22, 2015, the China Aerospace Studies Institute (CASI), in conjunction with Headquarters, Air Force, held a day-long conference in Arlington, Virginia, titled “Assessing Chinese Aerospace Training and Operational Competence.” The purpose of the conference was to share the results of nine months of research and analysis by RAND researchers and to expose their work to critical review by experts and operators knowledgeable about U.S. -
Creating a Positive Brand Perception for a Luxury Automotive Brand” `
AUTOMOBILE CLIENT SUCCESS STORY I AUTOMOBILE Creating a Positive Brand Perception for a Luxury Automotive Brand” ` Objective AT A GLANCE A luxury automotive brand entering the India market and first time outsourcer required HGS to act as a second level of service to resolve consumer issues and manage customer perceptions through Automobile client contact center and social media solutions and services. Voice, email, and social Our Solution media solutions and To cater to the individual needs of every customer, the client offers dedicated relationship managers services who are the first point of contact for customer queries and issues. However, this is mostly for post sales. HGS is the first point of contact for pre-sales and sales queries. End to end support, quick resolutions and The client’s end customers are High Net Worth Individuals (HNIs), therefore the risk associated with response and perception management are very high for this client. HGS is trusted to handle their perception management customer care and perception management services. • HGS manages all queries related to products, finance options, and insurance during pre-sales 10 FTEs and sales • HGS agents are also trained in information related to after-sales queries like insurance, car • Service, and roadside assistance, as HGS is the second point of contact for all customers if they 24/7 support cannot reach the dedicated relationship manager Outcome Inbound and outbound support For all three levels of services, HGS acts as a liaison between the dealership and end customers till all queries and issues are resolved, creating a seamless channel of communication. To ensure tracking and measurement, agents are required to follow the client’s SOP and report on every case using the client’s case management tool. -
How Open Strategy-Making Practices Change in the Evolution of New Ventures Thomas Gegenhuber, Leonhard Dobusch
ARTICLE IN PRESS Long Range Planning ■■ (2016) ■■–■■ Contents lists available at ScienceDirect Long Range Planning journal homepage: http://www.elsevier.com/locate/lrp Making an Impression Through Openness: How Open Strategy-Making Practices Change in the Evolution of New Ventures Thomas Gegenhuber, Leonhard Dobusch While previous open strategy studies have acknowledged open strategy’s function as an impression management instrument, their focus has mostly been on short episodes. The impression management literature, meanwhile, pays openness scant attention. By studying how new ventures engage in open strategy-making, we track how open strategy-making and respective impression management benefits evolve over time. Specifically, we draw on a comparative case study of two firms’ blog communication on strategy-related issues and corre- sponding audience responses over a four-year period. We identify three distinct modes of how organizations engage in open strategy- making with external audiences and show how each mode is related to a specific set of impression management effects. Having established the impression management functions of these modes, we then demonstrate how open strategy-making contributes to new ventures’ quests for legitimacy as they evolve. In the launch phase, dialoguing with blog audiences helps a venture attract endorsements for its organization and products. As the venture grows, concentrating on broadcasting relevant strategic information may attract media audi- ences’ additional support for pursuing openness as a desirable organizational practice. © 2016 Elsevier Ltd. All rights reserved. Introduction Open strategy-making challenges the traditional perspective on strategy-making as being pursued by an exclusive group in an organization’s upper echelons, that often envelops strategic processes in a veil of secrecy (Chesbrough and Appleyard, 2007; Doz and Kosonen, 2008; Whittington et al., 2011). -
Edinburgh Research Explorer
View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Edinburgh Research Explorer Edinburgh Research Explorer Rhetoric as the Art of Listening Citation for published version: Gentz, J 2014, 'Rhetoric as the Art of Listening: Concepts of Persuasion in the First Eleven Chapters of the Guiguzi' Asiatische Studien / Études Asiatiques, vol 68, no. 4, pp. 1001-1019. Link: Link to publication record in Edinburgh Research Explorer Document Version: Author final version (often known as postprint) Published In: Asiatische Studien / Études Asiatiques Publisher Rights Statement: ©Gentz, J. (2014). Rhetoric as the Art of Listening: Concepts of Persuasion in the First Eleven Chapters of the Guiguzi. Asiatische Studien / Études Asiatiques. General rights Copyright for the publications made accessible via the Edinburgh Research Explorer is retained by the author(s) and / or other copyright owners and it is a condition of accessing these publications that users recognise and abide by the legal requirements associated with these rights. Take down policy The University of Edinburgh has made every reasonable effort to ensure that Edinburgh Research Explorer content complies with UK legislation. If you believe that the public display of this file breaches copyright please contact [email protected] providing details, and we will remove access to the work immediately and investigate your claim. Download date: 20. Feb. 2015 “或問‥'儀、秦學乎鬼谷術,而習乎縱橫 言,安中國者各有十余年。是夫?'曰‥' 詐人也,聖人惡諸。Someone asked: ‘Zhang Yi and Su Qin studied Guigu’s art and learned zongheng doctrines; each put the Central States at peace for more than 10 years, is this true?’ Reply: ‘They were deceivers. -
Divination, Fate Manipulation and Protective Knowledge in And
Divination, Fate Manipulation and Protective Knowledge In and Around ” The Wedding of the Duke of Zhou and Peach Blossom Girl ” , a Popular Myth of Late Imperial China Vincent Durand-Dastès To cite this version: Vincent Durand-Dastès. Divination, Fate Manipulation and Protective Knowledge In and Around ” The Wedding of the Duke of Zhou and Peach Blossom Girl ” , a Popular Myth of Late Imperial China. Michael Lackner. Coping with the future: theories and practices of divination in East Asia, Brill, 2017, Sinica Leidensia, 9789004346536. hal-01695407 HAL Id: hal-01695407 https://hal.archives-ouvertes.fr/hal-01695407 Submitted on 29 Jan 2018 HAL is a multi-disciplinary open access L’archive ouverte pluridisciplinaire HAL, est archive for the deposit and dissemination of sci- destinée au dépôt et à la diffusion de documents entific research documents, whether they are pub- scientifiques de niveau recherche, publiés ou non, lished or not. The documents may come from émanant des établissements d’enseignement et de teaching and research institutions in France or recherche français ou étrangers, des laboratoires abroad, or from public or private research centers. publics ou privés. Divination, Fate Manipulation and Protective Knowledge In and Around “The Wedding of the Duke of Zhou and Peach Blossom Girl”, a Popular Myth of Late Imperial China Vincent Durand-Dastès The story of the wedding of Peach blossom girl is a rather peculiar comic and magic narrative of late imperial China, first appearing at the end of the Yuan dynasty and afterwards continually retold and restaged. Its protagonist is a divine fortuneteller named Zhougong 周 公 (literally, “the Duke of Zhou”) who goes down into the world to open a soothsayer shop. -
The Effect of Perception Management on Customer Loyalty, Profitability, and Average Company Lifespan
Revista Argentina de Clínica Psicológica 2020, Vol. XXIX, N°5, 1382-1386 1382 DOI: 10.24205/03276716.2020.1135 The Effect of Perception Management on Customer Loyalty, Profitability, and Average Company Lifespan Yunus Emre KAYABASa, Ahmet ERTUGANb Abstract Longer life expectancy of a business organization is a desired quality for its stakeholders. Such a phenomenon is a result of certain factors which need to be investigated and well understood for the long-term sustainability of a business organization. The surveys applied in the research, which aims to determine whether perception management has an effect on customer loyalty, company profitability, and average company lifespan, were conducted with 100 volunteer executives in the companies located in the Bursa province. It was concluded that perception management influences the most customer loyalty and that the independent variable that affects perception management the most is company profitability. The study used statistical reasoning to test for correlations and regression. The findings show that there is a positive effect on the life expectancy of the firm. Keywords: Business organization life expectancy, Customer loyalty, Customer perceptions, Company profits, Perception management, Company profitability Introduction Literature Review and Hypothesis Development One of the main essential tasks of company Individuals make decisions based on not only managers is to be able to analyze the financial facts but also their perceptions whether they are performance of the company and the economic true or not (Fombrun and Riel, 2004). Businesses environment the company is in (Garih, 2007). The are in much closer contact with customers to company manager should improve the funding ensure emotional and cognitive satisfaction. -
The Dictionary of Chinese Deities
THE DICTIONARY OF CHINESE DEITIES HAROLD LIU For everyone who love Chinese myth A Amitabha Amitabha is is a celestial buddha described in the scriptures of the Mahayana school of Buddhism. Amitabha is the principal buddha in the Pure Land sect, a branch of Buddhism practiced mainly in East Asia. An Qisheng An immortal who had live 1.000 year at he time of Qin ShiHuang. According to the Liexian Zhuan, Qin Shi Huang spoke with him for three entire days (including nights), and offered Anqi jade and gold. He later sent an expedition under Xu Fu to find him and his highly sought elixir of life. Ao Guang The dragon king of East sea. He is the leader of four dragon king. His son Ao Bing killed by Nezha, when his other two son was also incapitated by Eight Immortals. Ao Run The dragon king of West Sea. His crown prine named Mo Ang and help Sun Wukong several times in journey to the West story.His 3th son follow monk XuanZhang as hisdragon horse during Xuan Zhang's journey to the West. Ao Qin The dragon king of South sea AoShun The dragon King of North sea. Azzure dragon (Qing Long) One of four mythical animal in China, he reincanated many times as warrior such as Shan Xiongxin and Yom Kaesomun, amighty general from Korea who foiled Chinese invasion. It eleemnt is wood B Bai He Tongzhu (white crane boy) Young deity disciple of Nanji Xianweng (god of longevity), he act as messenger in heaven Bai Mudan (White peony) Godess of temptress Famous prostitute who sucesfully tempt immortal Lu Dongbin to sleep with her and absorb his yang essence. -
The PLA and the 16Th Party Congress Jiang Controls the Gun? James Mulvenon
Hoover-CLM-5.qxd 6/5/2003 12:36 PM Page 20 The PLA and the 16th Party Congress Jiang Controls the Gun? James Mulvenon For Western observers of the People’s Liberation Army (PLA), the 16th Party Congress presented a curious mixture of the past, the present, and the future. Jiang Zemin’s long-rumored and ultimately successful bid to retain the chairmanship of the Central Military Commission (CMC) brought back memories of party-army relations in the late 1980s before Tiananmen. At the same time, the new crop of PLA leaders elevated to the CMC represents the present and future PLA, possessing high levels of experience, training, and education, and thus professionalism. This article explores the implications of Jiang’s gambit, analyzes the retirements of senior PLA leaders and the biographies of their replacements, and offers some pre- dictions about the choice of defense minister and the future course of Chinese Communist Party (CCP)-PLA relations. JIANG STICKS AROUND If imitation is the highest form of flattery, then Jiang Zemin has given Deng Xiaoping’s boots a real tongue-shine. Recall that at the 13th Party Congress in 1987, confident of his preeminence in the system, Deng retired from all formal positions save one, the chairmanship of the Central Military Commission. His logic at the time was clear.The PLA was still subordinate to party control, but the fresh memory of the breakdown of formal lines of authority during the events in Tiananmen Square told Deng that his continued personal control of the military was crucially important to Jiang Zemin’s successful transition to the leadership core. -
Soldierly Methods: Vade Mecum for an Iconoclastic Translation of Sun Zi Bingfa
SINO-PLATONIC PAPERS Number 178 February, 2008 Soldierly Methods: Vade Mecum for an Iconoclastic Translation of Sun Zi bingfa by Victor H. Mair with a complete transcription and word-for-word glosses of the Manchu translation by H. T. Toh Victor H. Mair, Editor Sino-Platonic Papers Department of East Asian Languages and Civilizations University of Pennsylvania Philadelphia, PA 19104-6305 USA [email protected] www.sino-platonic.org SINO-PLATONIC PAPERS is an occasional series edited by Victor H. Mair. The purpose of the series is to make available to specialists and the interested public the results of research that, because of its unconventional or controversial nature, might otherwise go unpublished. The editor actively encourages younger, not yet well established, scholars and independent authors to submit manuscripts for consideration. Contributions in any of the major scholarly languages of the world, including Romanized Modern Standard Mandarin (MSM) and Japanese, are acceptable. In special circumstances, papers written in one of the Sinitic topolects (fangyan) may be considered for publication. Although the chief focus of Sino-Platonic Papers is on the intercultural relations of China with other peoples, challenging and creative studies on a wide variety of philological subjects will be entertained. This series is not the place for safe, sober, and stodgy presentations. Sino-Platonic Papers prefers lively work that, while taking reasonable risks to advance the field, capitalizes on brilliant new insights into the development of civilization. The only style-sheet we honor is that of consistency. Where possible, we prefer the usages of the Journal of Asian Studies. -
Perception, Management, Employees, Organisation, Differences, People, Stereotyping, Halo Effect, Attribution
International Journal of Applied Psychology 2013, 3(4): 102-108 DOI: 10.5923/j.ijap.20130304.02 Perceptual Differences and the Management of People in the Organization Wurim Ben Pam National Directorate of Employment, P. O. Box, 6853, Jos-Plateau State, Nigeria Abstract People are all unique with different ways of looking at and understanding their environment and the people within it. These perceptual differences may affect the management of people within it. The principal objective of this paper is to unravel the impact of these differences on the management of organizational people and the power of the perceptual process in guiding our behavior for effective worker-management relationships in the Public sector of Nigeria. Three hypotheses in line with these objectives were drawn and tested based on the data gathered through a questionnaire. The survey investigation method was used in collecting data and the Kruskal- Wallis test statistic was used to analyze the data. The results show that perceptual differences distort and affect the hiring of employee, performance appraisal, and leadership and communication effectiveness at 0.65, 0.60 and 0.68 respectively. Based on the aforementioned, the paper concluded that circumstances like stereotyping, Halo effect, perceptual defense, projection, attribution and self-fulfilling prophecy-the Pygmalion effect are encountered in the workplace which in turn affect the management of people in areas like employee hiring, performance appraisal, leadership and communication. The paper recommends employee education and training, and the identification of valid individual differences, equity and the construction of a hierarchical framework in solving perceptual differences for effective organizational management. -
Meeting the Challenges of the New Nuclear Age: Emerging Risks and Declining Norms in the Age of Technological Innovation and Changing Nuclear Doctrines
Meeting the Challenges of the New Nuclear Age: Emerging Risks and Declining Norms in the Age of Technological Innovation and Changing Nuclear Doctrines Nina Tannenwald and James M. Acton With an Introduction by Jane Vaynman AMERICAN ACADEMY OF ARTS & SCIENCES Meeting the Challenges of the New Nuclear Age: Emerging Risks and Declining Norms in the Age of Technological Innovation and Changing Nuclear Doctrines Nina Tannenwald and James M. Acton With an Introduction by Jane Vaynman © 2018 by the American Academy of Arts & Sciences. All rights reserved. ISBN: 0-87724-122-8 This publication is available online at https://www.amacad.org/nuclearage. Suggested citation: Meeting the Challenges of the New Nuclear Age: Emerging Risks and De- clining Norms in the Age of Technological Innovation and Changing Nuclear Doctrines by Nina Tannenwald and James M. Acton, with an Introduction by Jane Vaynman (Cambridge, Mass.: American Academy of Arts and Sciences, 2018). Cover images: top, left to right: The X-51 Waverider (photo courtesy U.S. Air Force); U.S. Ambassador Llewellyn E. Thompson, left, signs the Nuclear Non-Proliferation Treaty as Soviet Foreign Minister Andrei A. Gromyko watches in Moscow, Russia, on July 1, 1968; standing, left to right: Embassy Political Counsellor David Klien, U.S. Embassy Scientific Attaché Chris- topher Squire, U.S. Embassy Political Officer and Chief Translator Alexander Akalovsky, Soviet Premier Alexei N. Kosygin, unidentified Soviet translator, and Soviet Defense Minister Andrei Grechko (AP Photo). Bottom: Prime Minister Narendra Modi, President Xi Jinping, and Pres- ident Vladimir Putin at the 2016 G20 Summit in China (by Foto: Beto Barata/PR; CC by 2.0, via Wikimedia Commons).