E-GOVERNANCE LEADERSHIP MEET

REPORT ON ee--GGOOVVEERRNNAANNCCEE LLEEAADDEERRSSHHIIPP MMEEEETT

CONDUCTED FOR GGoovveerrnnmmeenntt ooff RRaajjaasstthhaann

September 8-9, 2010 AT Hotel Rambagh Palace, JAIPUR

SUBMITTED BY

National Institute for Smart Government www.nisg.org

1. ABOUT e-GOVERNANCE LEADERSHIP MEET As part of the National eGovernance Plan, the Department of Information Technology, Government of India has proposed to provide training and exposure to various stakeholders under the Capacity Building Scheme covering all the States/ UTs. As part of this need, the “e-Governance Leadership Meet” aims to sensitize political and policy level officials on e-Governance and seek commitment in taking eGovernment projects forward in their respective state. This program will also enable the participants to understand the on-going state specific e- Government initiatives, challenges and the possible strategy to move forward.

2. ABOUT THE RAJASTHAN LEADERSHIP MEET NISG along with Department of Information Technology and , Govt of Rajasthan has conducted a two-day Leadership Meet for the Government of RAJASTHAN, on 8-9 September, 2010, at Jaipur. In order to achieve the primary objective of the Leadership Meet, ie., to orient and spread the awareness among the political & policy level people about e-Governance and expose them to some of the good practices , the following learning events were organized, Experience sharing and Interactive sessions with eGov practitioners who shared their understanding of the eGov domain, NeGP and the various related projects; Short visual on NeGP taking the participants through a journey of transformation that e-Governance can bring among the citizens; Interactive group discussion exercises amongst the participants, enabling them share their observations, priorities, concerns, interest and action plan with each other. The schedule is attached at Annexure 1. There were an inclusive gathering of 185 participants, comprised of 125 political level leaders and senior officers from various departments and domains of the state, along with around 60 officers and staff from RajCoMP, DIT&C Rajasthan and other departments. The list of participants is at Annexure -2.

Page 3 of 41 3. SESSION-WISE BRIEFING OF THE MEET

SESSIONS TAKEN UP ON DAY-1 OF THE MEET On 8th September, 2010, Leadership Meet started with a video clipping on NeGP on how Government services, enabled through technology, are coming closer to citizens. Subsequently Hon’ble Chief Minister of Rajasthan, Shri Ashok Gehlot accompanied by Hon’ble Minister IT&C Dr. Jitendra Singh and other distinguished guests, inaugurated the program through lightening of the lamp. Shri Sanjiv Mital, CEO, NISG welcomed all the participants and shared the objectives and structure of the meet. In the inaugural session, Shri Shankar Aggarwal, Joint Secretary to GoI, presented an overview of the National e-Governance Plan (NeGP) and the Implementation Challenges thereon, in the applicability of the Plan through out the country. Detailing the vision and mission of NeGP, Shri .Aggarwal emphasized on the importance of the strategies and challenges behind the designing of the National e-Governance Plan, its status as on date and the various Mission Mode Projects conceptualized under this Plan. He further explained the Implementation Framework, Core Infrastructure, Standards, Awareness & Communication Strategies for the implementation of this nation-wide programme. Shri Aggarwal shared that about 40-50% of the population in the country is deprived of quality government services. He stressed upon the need to bring in the effectiveness and efficiency in the services provided to the citizens by the government, thereby improving the lifestyle of the citizens. He further mentioned that the government at Central level is keen on providing quality services to citizens in the country and has come up with NeGP to provide required assistance to the states. Shri R.S. Sharma, DG, Unique Identification Authority of India, detailed the background and the processes involved in the creations of a Unique Identification Number for every Resident of India. Shri Sharma deliberated on the vision and mandate behind the conceptualization and creation of the UID, the features and benefits of UID (AADHAAR). He cited some ground reality examples to specify the importance of having a unique identity for every resident especially to ensure proper targeting and tracking of the beneficiaries of various government assistance programs. He also updated the audience on the current status of the UID. Shri S Ahmad, Chief Secretary, Government of Rajasthan, referring to the Information Technology infrastructure that is being developed in the state, emphasized on the need to utilize it to the fullest extent to increase the efficiency of Government system and enable the government services reach the common masses.

Page 4 of 41 Dr. Jitendra Singh, Hon’ble Minister – IT&C, urged all his cabinet colleagues and the officials to actively participate in the Meet. The hon’ble minister said that the governments are encouraging IT in every state and the results are quite visible in education, health, PDS and other fields. He reiterated that the State Government is committed to provide good governance that can be enabled through IT and the respective administration should take all steps possible to realize this vision. Shri Ashok Gehlot, Hon’ble Chief Minister of Rajasthan, participated in most of the sessions on the first day of the Meet. In the inaugural address, Hon’ble CM explicitly put across the essence of e-Governance. He emphasized that the true benefits of ICT revolution can be realized only if it can reach and benefit the rural masses. He underlined that though a lot of efforts in this direction have already been taken in Rajasthan, there is a lot more that can be done and respective departments have to come forward and take the ownership for this. He further underlined the need of change in mindset of the officials at the administrative levels in the government. The Hon’ble CM put across that e-Governance will lead to an accountable, transparent and sensitive administration which will bring down corruption to a large extent. He insisted upon the institutional change and departmental ownership that is needed to be brought in at all the levels in order to enable the ICT services reach the common man to help them lead better lifestyle. He further informed the audience that the government has made a provision to earmark 3 percent of their plan allocation on e-Governance and the budgetary allocation of this head can even be increased, if need be. He thanked DIT-GoI and NISG for taking up such an innovative programme and hoped all the participants shall equally benefit through it. He urged the employees up to ground level to be trained further for better implementation of e-Governance. Prof. Subhash Bhatnagar, from IIM, Ahmedabad and Advisor to NISG, shared the results of impact assessment of various e-Governance initiatives in land records, property registration, transport – registration and driving licenses in various states. The report is derived from an independent assessment done by renowned Market Research firms under the guidance of IIM- A. During his presentation he covered (i) Significance of Impact Assessment; (ii) Measurement of Impact on the Users; (iii) Sampling Methodology; and (iv) Challenges. Describing on how the study was conducted in various states to find out the extent to which a common man is benefited from revolutionary system of ICT in

Page 5 of 41 the government processes, he elucidated the various findings with comparative data on Number of trips a citizen has to make for the service, Average waiting time in each trip, Total time elapsed in availing service, overall experience of citizen with computerized and manual system etc. He appraised the success of e-Governance through which the single-window system has been made possible. He further pointed the differences in citizen experiences across the states and underlined the fact that though computerization has helped improve the citizen service delivery, the full potential has yet to be achieved. Shri Rajeev Chawla, Managing Director, MarkFed & ex-Secretary, e-Governance, Government of Karnataka shared his experiences on the “Role of Leadership in bringing e-Governance to the Masses”. Shri Chawla, one of the initial members to embrace e-Governance in India and the state of Karnataka, emphasized that 70% of the population of India is comprised of village folk who otherwise have limited access to Government. He mentioned that it is only imperative to replace the manual system with a transparent and efficient system, thereby reducing the corruption that tends to benefit the common user in the end. He urged the leaders to embrace e-Governance in such a way so that the common man is the utmost beneficiary of the system. He also quoted the examples of leakages in the civil supplies through fake ration cards and e- Procurement initiative in Karnataka, where e-Governance has helped plugging the leakages. He further detailed the Land Record Management System (Bhoomi Project), implemented successfully in Karnataka and how the legal and process reforms such as mandating a computerized record in place of a hand-written one helped in successful implementation of ‘Bhoomi’. He explained how the farmer and the common man are benefited through the computerization of the land records. Shri Piyush Gupta, Sr. General Manager, NISG in his presentation on “Critical Success Factors for e-Gov Projects” highlighted the need for transformation of governance in the country and underlined the importance of meticulous project planning and management of the e-Governance projects. He stressed upon the need of sufficient time and focus of top level leadership during planning phase and an effective institutional mechanism for implementation to improve upon the success rate of any e-Gov project. He detailed on the process, people, technology and resources that form the four pillars of e-Government. He emphasized the importance of internal capacity building of government officers directly involved in e-Governance projects and training needs at different levels and stages of e-Governance projects and further explained the approach of specialized training programs that are being conceptualized by NISG as part of the NeGP capacity building scheme. He also shared the information on eGPX (e- Governance Program for Executives) which has been taken up by NISG,

Page 6 of 41 supported by DIT GoI with a long-term vision to build capacities of the executives in the e-Governance domain. Smt. Vineeta Dixit, Principal Consultant, NeGD, DIT-GoI in her interaction with the participants, stressed on the importance of Awareness & Communication Strategy for NeGP. Through a brief presentation, Smt. Dixit shared the seven laws of Communication as indicated by Prof. Osmo A. Wiio, a communications expert, to relate on the importance of communications in the implementation of the NeGP and the challenges therein. She further explained the Target Groups and the campaign objectives of the Plan. Post these sessions, all the participants were divided into four groups to have focused deliberations in the area of – (1) Revenue and Registration & Stamps, (2) Public Distribution System, (3) Rural Development & Panchayati Raj and (4) Urban Development & Housing. The four groups deliberated on various aspects within their respective group members. Each group was chaired by the Honb’le Ministers from the respective and related departments of Rajasthan and involved other senior officers. The discussions were focused to list the following: Z Long term Vision, major Objectives of e-Gov initiatives in the respective sector Z Suggested Implementation Strategy and key Challenges in implementing these project in the respective Department Z Phases / Milestone and broad timelines of implementation. The discussions prolonged even beyond the evening and participants have enthusiastically presented their recommendations and conclusions on the second day of the Leadership Meet. The presentation on deliberations and group recommendations were submitted post-discussion on day 2.

SESSIONS TAKEN UP ON DAY-2 OF THE MEET With the enthusiasm and keenness of day one, the second day (9th September, 2010) of the Leadership Meet started with a brief presentation by Dr. Rajendra Kumar, Director (Projects), NeGD, DIT-GoI on the National Population Register. This project aims at creating a comprehensive database of all residents in India with UID numbers.

Page 7 of 41 The project timelines and background was also shared. He further detailed the roles and responsibilities of different functional group involved in National Population Register project. The second session was delivered by Shri. V. Siva Subramanian, Director (Strategic Planning) NeGD, DIT-GoI on the conceptualization and implementation of Common Service Centers & Special Purpose Vehicle. While briefing the participants on the intended objectives of various Mission Mode Projects and the infrastructure designed to support the implementation of the Plan, Shri Subramanian shared the Implementation Structure and detailed about the stakeholders for setting up of the Common Service Centers, which are deemed to be the front-end delivery points for Government, Private and social sector services to rural citizens. He explained about the concept and need of the Special Purpose Vehicle setup to facilitate the implementation management and more important, for ensuring the sustenance of the Common Service Centers. He also shared how this initiative could help the CSC in increasing their revenue share. Shri Bhushan Mohan, Principal Consultant, NeGD, DIT-GoI, in his session on Strategic Control, discussed about outsourcing of the implementation of e- Governance projects in the country and further discussed the way e-Governance projects are being outsourced. He enumerated the call for strategic control of the outsourced e-Governance projects, the reason and benefits behind doing so. He further emphasized the primary requirement set forth in the conceptualization and implementation of various e-Governance projects and the governance structure to ensure the strategic control over the said projects. He mentioned the necessity of setting up the Project e-Mission teams at the Central and State levels. He deliberated on the roles and responsibilities of these teams and the mechanism involved in ensuring a strategic control over the projects which are outsourced. Shri. Srinath Chakravarthy, Vice President, NISG in his session on “Select e- Governance project Initiatives / MMPs - Public Distribution System (PDS), and e- Municipalities (Under JnNRUM), brought out the learning’s from other states and shared the on-going central implementation approach of the respective central line Ministry / Department. He briefed on the inherent procedures involved in the Public Distribution System and step-wise e-Governance involved in the process of delivering the food supplies to the Fair Price Shops and ultimately to the end-user, the common man. He discussed on the challenges, key problem areas in the implementation processes like the finance, licensing and regulation and Grievance Redressal functions in the supply chain. He cited the examples and good practices from the states like Andhra Pradesh, Chhattisgarh, Bihar, Tamilnadu, Madhya Pradesh and

Page 8 of 41 others, wherein ICT is being used to a great extent, in achieving a transparent and beneficiary distribution system for the citizens. He further shared some of the best practices of e-Municipalities project like the Online Institutional Registration of Births & Deaths in Municipal Corporation of Delhi, GPS based Solid Waste Management System by Pimpri- Chinchwad Municipality in Maharashtra, Grievance Redressal system by Surat Municipality in Gujarat and others. He indicated the cities where e-Municipality MMP under NeGP is being implemented under JNNURM. He also shared the list of identified services for e-Governance under e Municipalities and different service levels of the project. The next session focused on the group recommendations on the topic given to them on 8th September, 2010. All the groups in general, have recommended the need for process reforms and institutional changes through improved and enhanced capacity building at the departmental level. The Group 1 on Revenue, Registration & Stamps shared the vision to “Make real time updated land records available to the citizens in a cost effective manner at the Panchayat Level on a self sustainable model”. The key group recommendations includes Comprehensive electronic mutation tracking, real time updating system at tehsil level and integration of registration and land records to ensure the credibility and updated information available. Group 2 (PDS) members recommended evaluating the possibility and feasibility to use Smart Cards in place of the manual Ration Cards being used currently. Another recommendation of the group was to link the PDS to UID in the backend and erase any redundant duplication therein. The Group 3, that discussed the issues and challenges in the implementation of e-Governance in the Rural Development & Panchayati Raj sector and have recommended on setting up of online kiosks or linking to the CSCs and make sure that all the information and forms, to avail the benefits of different Government schemes & assistance programs, are available at the kiosks round the clock. Group 4 had deliberations on the Urban Development & Housing sector, wherein the Group felt that a strong felt need to use ICT efficiently in Urban Local Bodies delivery process such that citizen can access municipal service ANYTIME,

Page 9 of 41 ANYWHERE. The group further recommended that Integration of UITs/JDA/RHB with ULB through online services be made thereby making the Websites more interactive and dynamic. They also felt the need for implementing kiosks on a PPP basis. The summary of group presentations with a brief of the discussed points and the recommendations are excerpted put forth at Annexure – 3 with this report. In the concluding session, Shri Sanjiv Mital, CEO of NISG summed-up the learning’s out of the 2-days spent in the Meet along with recommendations of the groups in a bird’s eye view. He praised the efforts of IT&C Department, Rajasthan and Rajcomp to make e-Gov related infrastructure facility and implementation support framework available in Rajasthan. He quoted the cumulative remarks from the participants indicated that a large focus is needs to be put in on the change of the processes and mindset of the implementers of e-Governance. Also need has been felt among the participants for conducting regular workshops as the current one at department level also. He mentioned various points like regular monitoring of the projects, strengthening SeMT and PeMT focus, conducting Assessment Study etc. that need to be followed and utilized further for institutional strengthening. He further introduced methodology in place to address the Capacity Building needs for e-Gov in the country. He mentioned in brief on the current CB initiatives made available by NISG like the eGPX and STeP programs and other customized programs that can be thought on the basis of need felt at various levels. A summary of recommendation is at annexure 4. The meet concluded with the closure address of the Hon’ble Minister, IT & C, Dr Jitendra Singh. He appreciated the focused participation of all the participants and praised the thoughtful recommendations made by the groups. He urged all his cabinet colleagues and the officials to take forward e-Gov initiatives in there respective departments and assure full technical support and facilitation by State IT department where ever required. He once again reiterated the vision put forth by Hon’ble CM that the true sense of e- Gov is in reaching the doorstep of the people in villages.

Page 10 of 41 Hon’ble minister also presented awards to four of the vibrant officers from the State Government for “Exemplary Leadership and ICT Achievements in e- Governance” recognizing contribution made by these officers in bringing e-Gov to their respective area of work and to encourage others also to take the lead. The workshop finally concluded with a vote of thanks by Sri Sanjay Malhotra, Secretary IT & C Government of Rajasthan.

4. FEEDBACK OF PARTICIPANTS After completion of two day e-Governance Leadership Meet, NISG has taken feedback of the participants and analyzed as below: The summary of feedback is

Points on feedback Summary of the rating of participants on 1-5 scale Contribution made by the respective 4.03 topics/sessions to your exposure on the subject Sequencing & Allocation of Time to sessions & 4.08 Topics

Comprehensiveness & usefulness of the reading 4.03 supplement & training material provided Extent to which Orientation training met 4.10 expectations Training Infrastructure Arrangements 4.40 (Average of 40 Participants, attempted feed back forms)

Additional Remarks / Suggestions by the Participants: Key Points and suggestions of feedback 1. Most of the participants reckoned that all the states and department-level staff have to be oriented and trained on e-Governance on an overall perspective so that e-Governance can be a powerful tool for Government to directly reach the citizens. In their words - ‘The program was very-very useful and I suggest that it should be conducted frequently in all the states. 2. Most of the participants shared their thoughts on - Switching over to paperless working, use of more e-mails, online tendering and felt these should be made compulsory in all departments say within 3 months. 3. Participants shared that they are looking forward to do the following in their state going forward: Making the organizational structure to understand the benefits of e-Governance. The management levels are to be

Page 11 of 41 involved so that information is made available online so as to facilitate taking decisions as quickly as possible to avoid any pitfalls before it is too late for taking corrective steps”. 4. Most of the participants underlined the need to initiate advocacy in training programs and capacity building of the departments at the state and national level, on e-Governance. “IT resource to be part of each organization. Capacity of organizations to take decisions on BPR & ERP needs to be built up. This needs to be emphasized.” 5. Many of them agreed that this meeting facilitated new learning from real experiences and helped in building confidence in the initiative at working on the Cross-sectoral functions of the departments. 6. They further felt that an in-depth focus might be put on the following: o successful e-Project experience o E-waste Management o How to exploit IT hardware and software tools 7. Participants felt that the sessions on projects like – TPDS, Bhoomi, Municipalities was very informative and success stories really helped them in planning newer initiatives in their respective departments. 8. Participation of the members in Group discussions and the enthusiasm shown by them in show-casing their recommendations was quite encouraging and the knowledge sharing in the Meet was quite visible.

Page 12 of 41 Annexure 1 e- Gov Leadership Meet for Government of Rajasthan (Under NeGP Capacity Building Scheme, Funded by DIT-GoI) Venue: SMS Convention Hall, Hotel Rambag Palace, Jaipur Schedule

Wednesday 8th September, 2010 Political and Policy Level Time Topic Speaker/s

Z Registration & video clip on the National e- Governance Plan (10 Min) Z Lighting of Lamp by Hon’ble Chief Minister, Rajasthan Z Welcome and Overview of Leadership Meet by Shri Sanjiv Mital, CEO, NISG Z Overview of the National e-Governance Plan (NeGP) 9:30 am - and implementation Challenges, by Shri Shankar Inaugural Session 11:30 am Aggarwal, Joint Secretary to GoI, DIT Z Creating a Unique Identification Number for every Resident in India by Shri R.S. Sharma, DG, Unique Identification Authority of India Z Address by Chief Secretary, Govt. of Rajasthan Z Address by Hon’ble Minister, IT&C Z Address by Hon’ble Chief Minister, Rajasthan

11:30am - 12:00 noon Tea Break

12:00 noon - Impact of e-Governance on lives of Prof. Subhash Bhatnagar, IIM- Ahmedabad & Advisor 12:50 pm citizens NISG

Role of Leadership in bringing e- 12:50 pm - Governance to Masses: Karnataka Shri Rajeev Chawla, IAS, Government of Karnataka 01:40 pm Experience

01:40 pm - 2:40 pm Lunch – Break

Z Critical Success Factor for e-Gov Shri Piyush Gupta, Sr. GM CB&KM, NISG Projects 02:40 pm - 03:30 pm Smt Vineeta Dixit, Principal Consultant, NeGD, Z Creating Awareness DIT-GoI

03:30 pm - Group Briefing followed by Group Discussion 3:45 pm

Page 13 of 41 Session in Groups (03:45 pm – 5:45 pm) Group 1 (Revenue and Registration & Stamps)

Chair : Sh. Hema Ram Chaudhary Hon’ble Minister, Revenue Co- Chair: Sh. Murari Lal Meena, Hon’ble Minister of 03:45 pm - State, Revenue Revenue and Registration & Stamps 5:45 pm Participants : Hon’ble Ministers, Principal Secretary of Respective, Allied Departments and Others (Refer Annexure-1) Group Rapporteur: Principal Secretary, Revenue

Group 2 (Public Distribution System)

Chair: Sh. Babu Lal Nagar, Hon’ble Minister of State, Food & Civil Supplies (Independent Charge) Participants: Hon’ble Ministers, Principal Secretary of 03:45 pm - Public Distribution System Respective, Allied Departments and Others (Refer 5:45 pm Annexure-2) Group Rapporteur: Principal Secretary, Food & Civil Supplies

Group 3 (Rural Development & Panchayati Raj)

Chair : Sh. Bharat Singh, Hon’ble Minister, Rural Development & Panchayati Raj Co- Chair: Sh. Ameen Khan, Hon’ble Minister of State Rural Development & Panchayati Raj Participants 03:45 pm - Rural Development & Panchayati Raj Sh. Braham Dev Kumawat, Hon’ble Parliamentary 5:45 pm Secretary, Hon’ble Ministers, Principal Secretary of Respective, Allied Departments and Others (Refer Annexure-3) Group Rapporteur: Principal Secretary (PR&RD) and Secretary (Relief, DM&RD) & Commissioner (EGS)

Group 4 (Urban Development & Housing)

Chair: Sh. Shanti Dhariwal, Hon’ble Minister, Urban Development & Housing Participants 03:45 pm - Sh. Ramesh Meena, Hon’ble Parliamentary Secretary, Urban Development & Housing 5:45 pm Hon’ble Ministers, Principal Secretary of Respective, Allied Departments and Others (Refer Annexure-4) Group Rapporteur: Principal Secretary, Urban Development & Housing / Secretary, LSG

Page 14 of 41 Thursday 9th September, 2010 Time Topic Speaker/s 9:30 am - Dr. Rajendra Kumar, IAS, Director (Projects) NeGD, DIT, National Population Register (NPR) 09:45 am GoI Common Service Centers- Special Shri V. Sivasubramanian, Director (Strategic Planning), Purpose Vehicle NeGD DIT, GoI 09:45 am – Shri Bhushan Mohan, Principal Consultant, NeGD, DIT-GoI 10:15 am Strategic Control for e-Gov Projects

Select e-Governance project Initiatives /MMP’s Session objectives: Shri Srinath Chakravarthy, 10:15 am - To bring out the learning’s from Vice President, NISG 10:40 am other states To understand on-going central implementation approach by the line Ministry/Department Presentation and Recommendations to Plenary Presentation and Chair : Sh. Hema Ram Chaudhary, Hon’ble Minister, 10:40 am - Recommendations by Group Revenue 11:10 am Rapporteur Group 1

Presentation and Chair: Sh. Babu Lal Nagar, Hon’ble Minister of State, Food 11:10 am - Recommendations by Group & Civil Supplies (Independent Charge) 11:40 am Rapporteur Group 2

11:40 am - 12:00 noon Tea Break Presentation and Chair : Sh. Bharat Singh, Hon’ble Minister, Rural 12:00 noon - Recommendations by Group Development & Panchayati Raj 12:30 pm Rapporteur Group 3

Presentation and Chair: Sh. Shanti Dhariwal, Hon’ble Minister, Urban 12:30 pm - Recommendations by Group Development & Housing 01:00 pm Rapporteur Group 4

Chair: Hon’ble IT&C Minister of Rajasthan

01:00 pm - Z Summary of the meet by NISG Concluding Session 01:45 pm Z Address by Hon’ble Minister, IT&C Z Vote of thanks by Secretary, IT&C, GoR

01:45 pm Lunch

Page 15 of 41 Group Discussion - Session format

Participants will be divided into groups for deliberation on focused sectors. Each group to discuss in different rooms. Each group to have the participation of concerned department’s Minister and Principal Secretary/s. Each group to also include one member from DIT, GoI / NISG Each group to prepare the way forward for e-governance with respect to its department(s). The way forward should include the long term vision, objectives, implementation strategy, challenges, milestones and timelines. The recommendations to be presented in the Plenary Session by the Groups.

Page 16 of 41 Annexure 2

List of Participants

(Apart from the list of the participants indicated below, there were around 60 participants from the Department of IT&C, RajComp, other organizations and related Agencies)

S. NAME DESIGNATION / DEPARTMENT CADRE NO

1. SH. ASHOK GEHLOT HON’BLE CHIEF MINISTER OF RAJASTHAN

SH. HEMA RAM CABINET 2. REVENUE, COLONISATION, SAINIK KALYAN. CHAUDHARY MINISTER TOURISM, ART, CULTURE AND ARCHEOLOGY, WOMEN AND CHILD CABINET 3. SMT. BEENA KAK DEVELOPMENT, PRINTING AND MINISTER STATIONERY. RURAL DEVELOPMENT AND PANCHAYATI CABINET 4. SH. BHARAT SINGH RAJ. MINISTER WATER RESOURCES, INDIRA GANDHI CANAL SH. MAHIPAL PROJECT, PUBLIC HEALTH AND CABINET 5. MADERNA ENGINEERING, GROUND WATER, COMMAND MINISTER AREA DEVELOPMENT. HOME, LAW AND JUSTICE, PARLIAMENTARY SH. SHANTI KUMAR AFFAIRS, URBAN DEVELOPMENT & HOUSING CABINET 6. DHARIWAL (ADDITIONAL CHARGE), LOCAL SELF BODIES MINISTER (ADDITIONAL CHARGE). 7. DR. JITENDAR SINGH MINISTER IT & C SH. BRAHAMDEV CABINET 8. RURAL DEVELOPMENT AND PANCHYATI RAJ KUMAWAT SECRETARY HOME, LAW AND JUSTICE, PARLIAMENTARY CABINET 9. SH. RAMESH MEENA AFFAIRS, URBAN DEVELOPMENT & SECRETARY HOUSING, LOCAL SELF BODIES

TECHNICAL EDUCATION (AGRICULTURE) SH. MURARI LAL STATE 10. (INDEPENDENT), REVENUE, COLONISATION, MEENA MINISTER SANIK KALYAN SH. RAMKISHORE SOCIAL JUSTICE AND EMPOWERMENT, JAIL STATE 11. SAINI (INDEPENDENT). MINISTER ESTATE (INDEPENDENT), MOTOR GARAGE SH. BHAROSI LAL STATE 12. (INDEPENDENT), AGRICULTURE, ANIMAL JATAV MINISTER HUSBANDRY & FISHERIES STATE 13. SH. BABULAL NAGAR FOOD AND CIVIL SUPPLIES, DAIRY MINISTER (IND. CHARGE) STATE SH.PRAMOD JAIN 14. PUBLIC WORKS DEPARTMENT MINISTER (IND. 'BHAYA' CHARGE) STATE FOREST & ENVIRONMENT, MINES 15. SH. RAM LAL JAT MINISTER (IND. (ADDITIONAL CHARGE) CHARGE)

Page 17 of 41 16. SH. S AHMAD CHIEF SECRETARY IAS

SMT. MEENAKSHI CHAIRPERSON, BOARD OF REVENUE, 17. IAS HOOJA RAJASTHAN, AJMER PRINCIPAL SECRETARY TO GOVERNMENT, SHRI ASHOK 18. SCHOOL AND SANSKRIT EDUCATION, IAS SAMPATRAM RAJASTHAN, JAIPUR SHRI A. PRINCIPAL SECRETARY TO HON'BLE 19. IAS MUKHOPADHAYA GOVERNOR, RAJASTHAN, JAIPUR SHRI ASHOK PRINCIPAL SECRETARY TO GOVERNMENT, 20. IAS SHEKHAR JUSTICE DEPARTMENT, RAJASTHAN, JAIUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI ROHIT R. 21. DEPARTMENT OF MINORITY AFFAIRS, IAS BRANDON JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, ADMINISTRATION REFORMS, 22. DR. ASHOK SINGHVI COORDINATION, REMOVAL OF PUBLIC IAS GRIVENCES, PRINTING & STATIONERY,JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI KHEMRAJ 23. DEPARTMENT OF PERSONNEL, RAJASTHAN, IAS CHAUDHARY JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, 24. SHRI B. N. SHARMA MEDICAL & HELATH AND FAMILY WELFARE IAS DEPARTMENT, RAJASTHAN, JAIPUR PR.SECY.TO GOVT.,GAD,CABINET SMT. KIRAN SONI SECRETARIAT,CIVIL AVIATION,ESTATE & 25. IAS GUPTA STATE MOTOR GARAGE DEPTT, & CHIEF OF PROTOCOL,RAJASTHAN, JAIPUR SECRETARY TO GOVERNMENT, TRIBAL SHRI SIYA RAM 26. AREA DEVELOPMENT DEPARTMENT, IAS MEENA RAJASTHAN, JAIPUR SHRI NIRANJAN COMMISSIONER, COMMERICAL TAXES 27. IAS KUMAR ARYA DEPARTMENT, RAJASTHAN, JAIPUR SECRETARY TO GOVERNMENT, SPORTS SHRI ROHIT KUMAR 28. AND YOUTH AFFAIRS DEPARTMENT, IAS SINGH RAJASTHAN, JAIPUR SHRI MAHAVEER INSPECTOR GENERAL, REGISTRATION AND 29. IAS SINGH STAMPS, RAJASTHAN, AJMER SECRETARY TO GOVERNMENT, ENERGY SHRI NARESH PAL DEPARTMENT & C.M.D., RAJASTHAN 30. IAS GANGWAR RENEWABLE ENERGY CORPORATION, RAJASTHAN, JAIPU SHRI PRAVEEN PROJECT DIRECTOR, RAJASTHAN HEALTH 31. IAS GUPTA SYSTEM DEVELOPMENT PROJECT, JAIPUR ADDITIONAL CHIEF SECRETARY TO 32. SHRI C. K. MATHEW GOVERNMENT, FINANCE & POLICY IAS PLANNING, RAJASTHAN, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI UMRAO LITERATURE, ART & CULTURE AND C.E.O., 33. IAS SALODIA AMBER DEVELOPMENT & MANAGEMENT AUTHORITY, JAIPUR

Page 18 of 41 CHAIRMAN AND MANAGING DIRECTOR, 34. SHRI G. S. SANDHU RAJASTHAN FINANCIAL CORPORATION, IAS JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI OM PRAKASH 35. FOOD, CIVIL SUPPLY AND CONSUMER IAS MEENA AFFAIRS DEPARTMENT, RAJASTHAN, JAIPUR COMMISSIONER, DEPARTMENTAL 36. SHRI PANKAJ IAS ENQURIES, RAJASTHAN, JAIPUR SHRI RAJ HANS COMMISSIONER, INDUSTRIES DEPARTMENT, 37. IAS UPADHYAY RAJASTHAN, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI VIPIN CHANDRA 38. TECHNICAL EDUCATION, RAJASTHAN, IAS SHARMA JAIPUR SHRI DAMODAR CHAIRMAN, INDIRA GANDHI NAHAR BOARD, 39. IAS SHARMA JAIPUR ADMINISTRATOR, RAJASTHAN STATE 40. SHRI UMESH KUMAR IAS AGRICULTURE MARKETING BOARD, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI OM PRAKASH 41. HORTICULTURE DEPARTMENT, RAJASTHAN, IAS SAINI JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SMT. SEEMA 42. PROGRAMME IMPLEMENTATION, IAS BAHUGUNA RAJASTHAN, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, 43. SHRI B. L. ARYA REVENUE, COLONISATION, WAKF AND SANIK IAS KALYAN DEPARTMENT, RAJASTHAN, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI RAJEEVA 44. DEPARTMENT OF INFORMATION AND PUBLIC IAS SWARUP RELATION , RAJASTHAN, JAIPUR SHRI JAGDISH COMMISSIONER, AGRICULTURE 45. IAS CHANDRA MOHANTY DEPARTMENT, RAJASTHAN, JAIPUR COMMISSIONER, SOCIAL JUSTICE AND SHRI MADHUKAR 46. EMPOWERMENT DEPARTMENT, RAJASTHAN, IAS GUPTA JAIPUR COMMISSIONER, RAJASTHAN PRATHAMIK 47. SMT. VEENU GUPTA IAS SHIKSHA PARISHAD, JAIPUR SHRI SAMIR SINGH COMMISSIONER, DEPARTMENTAL 48. IAS CHANDEL ENQURIES, RAJASTHAN, JAIPUR COMMISSIONER, STATE INSURANCE AND SHRI RAMESH 49. PROVIDEND FUND DEPARTMENT, IAS KUMAR JAIN RAJASTHAN, JAIPUR SHRI RAJAT KUMAR SECRETARY TO CHIEF MINISTER, 50. IAS MISHRA RAJASTHAN, JAIPUR SPECIAL SECRETARY TO GOVERNMENT, 51. SHRI VINOD PANDYA FINANCE (EXP.) DEPARTMENT, RAJASTHAN, IAS JAIPUR 52. SHRI JOGA RAM COMMISSIONER, COLONISATION, BIKANER IAS PRINCIPAL SECRETARY TO GOVERNMENT, 53. SHRI C. S. RAJAN RURAL DEVELOPMENT AND PANCHYATI RAJ IAS DEPARTMENT, RAJASTHAN, JAIPUR

Page 19 of 41 PR. SECRETARY TO GOVT., WATER RESOURCES DEPTT. STATE WATER 54. SHRI RAM LUBHAYA IAS RESOURCES PLANNING DEPTT. INDIRA GANDHI CANAL DEPTT. PHED & G.W., JPR. COMMISSIONER, DEPARTMENTAL 55. SHRI TAPESH PAWAR IAS ENQUIRES, RAJASTHAN, JAIPUR SHRI RAVI SHANKAR SECRETARY, RAJASTHAN STATE HUMAN 56. IAS SRIVASTAVA RIGHT COMMISSION, JAIPUR SECRETARY TO GOVERNMENT, FINANCE SHRI YADUVENDRA 57. (BUDGET) DEPARTMENT, RAJASTHAN, IAS MATHUR JAIPUR CHAIRMAN AND MANAGING DIRECTOR, SHRI S. K. 58. RAJASTHAN STATE VIDHYUT PRASARAN IAS AGGARWAL NIGAM LIMITED, JAIPUR SHRI PREM SINGH REGISTRAR, COOPERATIVE SOCIETIES, 59. IAS MEHRA RAJASTHAN, JAIPUR SECRETARY TO GOVERNMENT, RELIEF, SHRI TANMAY DISASTER MANAGEMENT & RURAL 60. IAS KUMAR DEVELOPMENT AND COMMISSIONER, E.G.S., RAJASTHAN, JAIPUR /MISSION DIRECTOR, NATIONAL RURAL DR. PRITAM B. 61. HEALTH MISSION CUM DEPUTY SECRETARY IAS YASHVANT TO GOVERNMENT, RAJASTHAN, JAIPUR ADDITIONAL CHIEF SECRETARY 62. SMT. ASHA SINGH (DEVELOPMENT) AND DEVELOPMENT IAS COMMISSIONER, RAJASTHAN, JAIPUR CHAIRMAN, RAJASTHAN HOUSING BOARD, 63. SHRI L. P. KOTHARI IAS JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, ENVIRONMENT, FOREST AND CHAIRMAN, 64. DR. V. S. SINGH IAS RAJASTHAN STATE POLLUTION CONTROL BOARD, JAIPUR KUM. NILIMA ADMINISTRATOR, RAJASTHAN STATE LAND 65. IAS JAUHARI DEVELOPMENT BANK, JAIPUR

PRINCIPAL SECRETARY TO SHRI GURDIAL SINGH GOVERNMENT,URBAN DEVELOPMENT & 66. IAS SANDHU HOUSING DEPTT., LSG & CHAIRMAN,JAIPUR METRO RAIL CORP.LTD.,RAJASTHAN, JAIPUR

PRINCIPAL SECRETARY TO GOVERNMENT, 67. SHRI SUNIL ARORA INDUSTRIES, STATE ENTERPRISES AND IAS N.R.I. AND CHAIRMAN, RIICO, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, 68. SHRI RAKESH VERMA SCIENCE AND TECHNOLOGY DEPARTMENT, IAS RAJASTHAN, JAIPUR CHAIRMAN AND MANAGING DIRECTOR, 69. KUM. GURJOT KAUR IAS SPINFED, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, DR. DINESH KUMAR 70. PUBLIC WORKS DEPARTMENT, RAJASTHAN, IAS GOYAL JAIPUR COMMISSIONER (INVESTMENT & N.R.I.S), DR. PURUSHOTTAM BUREAU OF INVESTMENT PROMOTION & PR. 71. IAS AGARWAL SECY. TO GOVT., PROGRAMME IMPLIMENTATION, RAJ., JAIPUR

Page 20 of 41 PRINCIPAL SECRETARY TO GOVERNMENT, SHRI DEVENDRA 72. PLANNING DEPARTMENT, RAJASTHAN, IAS BHUSHAN GUPTA JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT, SHRI MANOHAR 73. LABOUR AND EMPLOYMENT DEPARTMENT, IAS KANT KALOHIA RAJASTHAN, JAIPUR SHRI MUKESH PRINCIPAL SECRETARY TO GOVERNMENT, 74. IAS KUMAR SHARMA MEDICAL EDUCATION, RAJASTHAN, JAIPUR PRINCIPAL SECRETARY TO GOVERNMENT 75. SMT. USHA SHARMA AND COMMISSIONER, TOURISM IAS DEPARTMENT, RAJASTHAN, JAIPUR COMMISSIONER, TRANSPORT DEPARTMENT SHRI DEEPAK AND EX-OFFICIO SECRETARY TO 76. IAS UPRETI GOVERNMENT, TRANSPORT DEPARTMENT, RAJASTHAN, JAIPUR SHRI PAWAN KUMAR COMMISSIONER, RAJASTHAN HOUSING 77. IAS GOYAL BOARD, JAIPUR SHRI RAJENDRA 78. MANAGING DIRECTOR, RIICO, JAIPUR IAS BHANAWAT DR. R. SECRETARY TO GOVERNMENT, L.S.G., 79. IAS VENKATESWARAN RAJASTHAN, JAIPUR SHRI SUDHANSH COMMISSIONER, JAIPUR DEVELOPMENT 80. IAS PANT AUTHORITY, JAIPUR PRINCIPAL CHIEF CONSERVATOR OF SHRI RAMESH N. 81. FORESTS (HEAD OF FOREST FORCE), IFS MEHROTRA RAJASTHAN, JAIPUR PRINCIPAL CHIEF CONSERVATOR OF SHRI UMESH MOHAN FORESTS (TRAINING, RESEARCH, 82. IFS SAHAI EXTENSION & EDUCATION), RAJASTHAN, JAIPUR PRINCIPAL CHIEF CONSERVATOR OF 83. SHRI ARUN SEN FORESTS, WORK PLAN AND FOREST IFS SETTLEMENT, RAJASTHAN, JAIPUR DR. M. K. CHAIRMAN AND MANAGING DIRECTOR, 84. IPS DEVARAJAN RAJSICO, JAIPUR DIRECTOR GENERAL OF POLICE, HOME 85. SHRI K. S. BAINS GUARD AND CIVIL DEFENCE, RAJASTHAN, IPS JAIPUR DIRECTOR GENERAL OF POLICE, 86. SHRI H. C. MEENA IPS RAJASTHAN, JAIPUR ADDITIONAL DIRECTOR GENERAL OF 87. SHRI KAPIL GARG POLICE, ANTI TERRORIST SQUAD, AND IPS SPECIAL OPERATION GROUP, JAIPUR

88. SH K. C. TAILOR DIRECTOR, TREASURIES & ACCOUNTS OTHER

SHRI VINAY KUMAR CHIEF ENGINEER (RURAL), PHED, JAL 89. PHED MATHUR BHANAV, 2 CIVIL LINE, JAIPUR CHIEF ENGINEER (BISALPUR), PHED, JAL 90. SHRI AGAM MATHUR PHED BHANAV, 2 CIVIL LINE, JAIPUR CHIEF ENGINEER (ROADS & BUILDINGS), 91. SHRI CHIRANGI LAL PWD PWD, RAJASTHAN, JAIPUR

Page 21 of 41 CHIEF ENGINEER (SPECIAL SCHEME) ), PWD, 92. SHRI B. P. CHAUHAN PWD RAJASTHAN, JAIPUR CHIEF ENGINEER (PMGSY), PWD, 93. SHRI H. L. MEENA PWD RAJASTHAN, JAIPUR SHRI G. R. CHIEF ENGINEER, WATER RESOURCES 94. WR BHANSHALI DEPARTMENT, JLN MARG, JAIPUR SH. MUSTAFA 95. PRO, CM OFFICE SHEIKH,

96. SH. RAJ SINGH, DG, IGPRS, JAIPUR

97. SH. G.R. SHARMA ACT (WRD) JAIPUR

SH. M.D. 98. MD, RKCL SHRIVANKAR,

99. SH. ASHUTOSH IAS PEDANKAR, COLLECTOR, ALWAR SH. PAWAN ARORA, 100. RAS 101. SH. RAJESH SAXENA, SYSTEM ANALYST, JDA SH. PRAKASH 102. TEKWANI 103. SH. LOKNATH SONY, ADM CITY, JAIPUR

SH. RUBINDER 104. CEO, PDCOR SINGH, SH. BHASKAR 105. SR. VICE PRESIDENT, IETS PRASAD,

106. DR. TRIPATHI, RAJ RAJ MEDICAL UNIVERSITY

107. SH. HARISH NAWANI HR &ADMIN

SH. BHUSHAN 108. PC, DIT, NEGD MOHAN, SH. V. 109. DIRECTOR, STRATEGY PLANNING SIVASUBRAMANIAR,

110. COMMISSIONER, RTI, RAJASTHAN

SH. SANJAY 111. MALHOTRA, SECRETARY & COMMISSIONER, DOIT&C

SH. 112. A.M.DESHPANDAY, AD, DOIT&C

SH. ASHWANI KUMAR 113. ED, RAJCOMP

SH. PRAMOD 114. AGARWAL SA, DOIT&C

SH. O.M.RAJOTIA, 115. CAO, DOIT&C

Page 22 of 41 SMT. KUSUM 116. GOSWAMI, SA, DOIT&C

117. SH. AKUL BHARGAVA ,SA, DOIT&C

118. SH. DARBARI LAL, ACP, PLANNING DEPARTMENT

SH. KAILASH GUPTA, 119. ACP, DOP

120. SH. ARVIND MOHAN, ACP, COLLECTORATE,

SH. RAJESH PASI, 121. ACP, SOIL CONSERVATION & WATER SHED

SH. HARI SHANKAR 122. AGARWAL, ACP, AGRICULTURE

SMT. PREETI 123. SUROLIA, DY. MANAGER, RAJCOMP

SMT. PREEETI 124. SUROLIA, DY. MANAGER, RAJCOMP

SH. AQUEEL AHMAD, 125. PROJECT MANAGER, RAJCOMP

In addition to above around 60 officers from the Department of IT&C, RajComp, other organizations and related Agencies were also participated in the program)

Page 23 of 41 Annexure 3

Write-up on Group Discussions & Recommendations e-Gov Leadership Meet for Govt. of Rajasthan 8-9 September, 2010

As part of the program schedule, on the first day of the Leadership Meet conducted for the political and policy level participants of Government of Rajasthan, the participants have been categorized into 4 groups to conduct deliberations on focused sectors. The following is a brief of the discussion & recommendations: Group 1: Topic of Discussion: Revenue, Registration & Stamps While the discussion was chaired by Shri.Hema Ram Chudhary, Hon’ble Minister, Revenue Department, the participant profiles constituted Hon’ble Ministers, Prl. Secretary of respective, allied departments and others. The group deliberations were reported by the Principal Secretary, Revenue Department, Government of Rajasthan. The group presented their discussion points and recommendations in the Plenary Session on the second day of the Meet. The following is an excerpt of the Presentation detailed by the group: Discussion Points: Patwari’s Monopoly Records not updated in real time Unavailability of updated maps Processes not time bound Huge backlog of Tarmims updation No link between SRO and Tehsil Different scales in revenue maps across the state Outdated and lengthy survey techniques and dwindling survey staff Vision of the Group Discussion: “Make real time updated land records available to the citizens in a cost effective manner at the Panchayat Level on a self sustainable model” Implementation Strategy Process re-engineering and its legal enablement Scanning, digitization and digital updation of revenue maps

Page 24 of 41 Comprehensive electronic mutation tracking and real time updating system at tehsil level Integration of registration and land records Strengthening of Revenue and Survey departments through Capacity Building Manpower and Resource augmentation Increase awareness among stakeholders especially farmers Funding through NLRMP Action Plan

Page 25 of 41 LIST OF PARTICIPANTS (GROUP 1 – REVENUE AND REGISTRATION & STAMPS)

S. NAME DESIGNATION / DEPARTMENT CADRE NO.

1. SH. HEMA RAM CHAUDHARY REVENUE, COLONISATION, SAINIK KALYAN. CABINET MINISTER

2. SH. MURARI LAL MEENA TECHNICAL EDUCATION (AGRICULTURE) STATE (INDEPENDENT), REVENUE, MINISTER COLONISATION, SANIK KALYAN

3. SMT. MEENAKSHI HOOJA CHAIRPERSON, BOARD OF REVENUE, IAS RAJASTHAN, AJMER

4. SHRI ASHOK SAMPATRAM PRINCIPAL SECRETARY TO GOVERNMENT, IAS SCHOOL AND SANSKRIT EDUCATION, RAJASTHAN, JAIPUR

5. SHRI A. MUKHOPADHAYA PRINCIPAL SECRETARY TO HON'BLE IAS GOVERNOR, RAJASTHAN, JAIPUR

6. SHRI ASHOK SHEKHAR PRINCIPAL SECRETARY TO GOVERNMENT, IAS JUSTICE DEPARTMENT, RAJASTHAN, JAIUR

7. SHRI ROHIT R. BRANDON PRINCIPAL SECRETARY TO GOVERNMENT, IAS DEPARTMENT OF MINORITY AFFAIRS, JAIPUR

8. DR. ASHOK SINGHVI PRINCIPAL SECRETARY TO GOVERNMENT, IAS ADMINISTRATION REFORMS, COORDINATION, REMOVAL OF PUBLIC GRIVENCES, PRINTING & STATIONERY,JAIPUR

9. SHRI KHEMRAJ CHAUDHARY PRINCIPAL SECRETARY TO GOVERNMENT, IAS DEPARTMENT OF PERSONNEL, RAJASTHAN, JAIPUR

10. SHRI B. N. SHARMA PRINCIPAL SECRETARY TO GOVERNMENT, IAS MEDICAL & HELATH AND FAMILY WELFARE DEPARTMENT, RAJASTHAN, JAIPUR

11. SMT. KIRAN SONI GUPTA PR.SECY.TO GOVT.,GAD,CABINET IAS SECRETARIAT,CIVIL AVIATION,ESTATE & STATE MOTOR GARAGE DEPTT, & CHIEF OF PROTOCOL,RAJASTHAN, JAIPUR

Page 26 of 41 12. SHRI SIYA RAM MEENA SECRETARY TO GOVERNMENT, TRIBAL IAS AREA DEVELOPMENT DEPARTMENT, RAJASTHAN, JAIPUR

13. SHRI NIRANJAN KUMAR ARYA COMMISSIONER, COMMERICAL TAXES IAS DEPARTMENT, RAJASTHAN, JAIPUR

14. SHRI ROHIT KUMAR SINGH SECRETARY TO GOVERNMENT, SPORTS IAS AND YOUTH AFFAIRS DEPARTMENT, RAJASTHAN, JAIPUR

15. SHRI MAHAVEER SINGH INSPECTOR GENERAL, REGISTRATION AND IAS STAMPS, RAJASTHAN, AJMER

16. SHRI NARESH PAL GANGWAR SECRETARY TO GOVERNMENT, ENERGY IAS DEPARTMENT & C.M.D., RAJASTHAN RENEWABLE ENERGY CORPORATION, RAJASTHAN, JAIPU

17. SHRI PRAVEEN GUPTA PROJECT DIRECTOR, RAJASTHAN HEALTH IAS SYSTEM DEVELOPMENT PROJECT, JAIPUR

18. DR. M. K. DEVARAJAN CHAIRMAN AND MANAGING DIRECTOR, IPS RAJSICO, JAIPUR

Group 2:

Topic of Discussion: Transforming Rajasthan Public Distribution System While the discussion was chaired by Shri Babu Lal Nagar, Hon’ble Minister, of State, Food & Civil Supplies (Independent Charge), the participant profiles constituted Hon’ble Ministers, Prl. Secretary of respective, allied departments and others. The group deliberations were reported by the Principal Secretary, Food & Civil Supplies Department, Government of Rajasthan.

The group presented their discussion points and recommendations in the Plenary Session. The following is an excerpt of the Presentation detailed by the group:

Objectives of Rajasthan PDS Ensure that entitlement reaches the right person Ensure that ration is available throughout the month Reduce diversion, bogus& duplicate cards

Page 27 of 41 Issues Faced: Leakages in the PDS System o Maximum in case of APL Food Grains o High in Kerosene Distribution Duplicate or Bogus Cards o Due to Migration o Fake BPL Records Vested Interests leading to Citizen distress

Strategic Options Discussed Smart Card Vs Coupons Distribution System options o Coop Vs Pvt Vs SHG o GP AS Distribution Channel o Multiple Channels of Distribution Doorstep Delivery to FPS o Must ensure separation of concerns Wheat flour Vs Wheat Grain Specific Strategy for Kerosene

Points Considered Revisit of BPL Lists planned Prepare a long term strategy considering expected future policy changes UID Project & PDS o Making the PDS system UID-ready will eliminate duplicates o UID Project will stop ration cards being used as address proof by APL Increased public awareness will improve demand for better services

Recommendations & Action Points Pilot study for food coupons Vs Smart Cards in one district – 3-4 months Roll-out across State, based on pilot findings – 1-2 years Linking of UID project and PDS database for de-duplication – 3-6 months Web-based solution for online monitoring of PDS – 1-2 years Study of mobile based solution for alerts, updates & monitoring of FPS Issue of new ration cards – 3-6 months Gram Panchayats as an alternative delivery channel alongwith coop, SHG, GSS and other institutions Number of family members should be termed as a UNIT instead of number of ration cards for allocation Create a cadre of Food Security Managers (1 per 1.5 lakh citizens) immediately Fortified Atta instead of Wheat to reduce diversion across state

Challenges Foreseen Implementation challenges

Page 28 of 41 o Connectivity for online authentication 100% foolproof may not be possible Current commissions may not be viable for the FPS Owner

Other innovative options discussed Alternative delivery channels o Automatic vending machines Logistics Backup o Supermarkets Direct subsidy Vs Distribution of commodities o Self sufficiency needed for direct benefit Citizen should have choice from multiple ration shops

LIST OF PARTICIPANTS (GROUP 2 – PUBLIC DISTRIBUTION SYSTEM)

S. NAME DESIGNATION / DEPARTMENT CADRE NO.

1. SMT. BEENA KAK TOURISM, ART, CULTURE AND ARCHEOLOGY, CABINET WOMEN AND CHILD DEVELOPMENT, MINISTER PRINTING AND STATIONERY.

2. SH. BABULAL NAGAR FOOD AND CIVIL SUPPLIES, DAIRY STATE MINISTER (IND. CHARGE)

3. SHRI C. K. MATHEW ADDITIONAL CHIEF SECRETARY TO IAS GOVERNMENT, FINANCE & POLICY PLANNING, RAJASTHAN, JAIPUR

4. SHRI UMRAO PRINCIPAL SECRETARY TO GOVERNMENT, IAS SALODIA LITERATURE, ART & CULTURE AND C.E.O., AMBER DEVELOPMENT & MANAGEMENT AUTHORITY, JAIPUR

5. SHRI G. S. SANDHU CHAIRMAN AND MANAGING DIRECTOR, IAS RAJASTHAN FINANCIAL CORPORATION, JAIPUR

6. SHRI OM PRAKASH PRINCIPAL SECRETARY TO GOVERNMENT, IAS MEENA FOOD, CIVIL SUPPLY AND CONSUMER AFFAIRS DEPARTMENT, RAJASTHAN, JAIPUR

7. SHRI PANKAJ COMMISSIONER, DEPARTMENTAL ENQURIES, IAS RAJASTHAN, JAIPUR 8. SHRI RAJ HANS COMMISSIONER, INDUSTRIES DEPARTMENT, IAS UPADHYAY RAJASTHAN, JAIPUR 9. SHRI VIPIN CHANDRA PRINCIPAL SECRETARY TO GOVERNMENT, IAS SHARMA TECHNICAL EDUCATION, RAJASTHAN, JAIPUR

Page 29 of 41 10. SHRI DAMODAR CHAIRMAN, INDIRA GANDHI NAHAR BOARD, IAS SHARMA JAIPUR 11. SHRI UMESH KUMAR ADMINISTRATOR, RAJASTHAN STATE IAS AGRICULTURE MARKETING BOARD, JAIPUR 12. SHRI OM PRAKASH PRINCIPAL SECRETARY TO GOVERNMENT, IAS SAINI HORTICULTURE DEPARTMENT, RAJASTHAN, JAIPUR

13. SMT. SEEMA PRINCIPAL SECRETARY TO GOVERNMENT, IAS BAHUGUNA PROGRAMME IMPLEMENTATION, RAJASTHAN,

14. SHRI B. L. ARYA PRINCIPAL SECRETARY TO GOVERNMENT, IAS REVENUE, COLONISATION, WAKF AND SANIK KALYAN DEPARTMENT, RAJASTHAN,

15. SHRI RAJEEVA PRINCIPAL SECRETARY TO GOVERNMENT, IAS SWARUP DEPARTMENT OF INFORMATION AND PUBLIC RELATION , RAJASTHAN, JAIPUR

16. SHRI JAGDISH COMMISSIONER, AGRICULTURE IAS CHANDRA MOHANTY DEPARTMENT, RAJASTHAN, JAIPUR 17. SHRI MADHUKAR COMMISSIONER, SOCIAL JUSTICE AND IAS GUPTA EMPOWERMENT DEPARTMENT, RAJASTHAN, JAIPUR

18. SMT. VEENU GUPTA COMMISSIONER, RAJASTHAN PRATHAMIK IAS SHIKSHA PARISHAD, 19. SHRI SAMIR SINGH COMMISSIONER, DEPARTMENTAL ENQURIES, IAS CHANDEL RAJASTHAN, JAIPUR 20. SHRI RAMESH COMMISSIONER, STATE INSURANCE AND IAS KUMAR JAIN PROVIDEND FUND DEPARTMENT, RAJASTHAN, JAIPUR

21. SHRI RAJAT KUMAR SECRETARY TO CHIEF MINISTER, IAS MISHRA RAJASTHAN, JAIPUR 22. SHRI VINOD PANDYA SPECIAL SECRETARY TO GOVERNMENT, IAS FINANCE (EXP.) DEPARTMENT, RAJASTHAN, JAIPUR

23. SHRI JOGA RAM COMMISSIONER, COLONISATION, BIKANER IAS 24. SHRI K. S. BAINS DIRECTOR GENERAL OF POLICE, HOME IPS GUARD AND CIVIL DEFENCE, RAJASTHAN, JAIPUR

25. SHRI H. C. MEENA DIRECTOR GENERAL OF POLICE, IPS RAJASTHAN, JAIPUR 26. SHRI RAMESH N. PRINCIPAL CHIEF CONSERVATOR OF IFS MEHROTRA FORESTS (HEAD OF FOREST FORCE) 27. SH K. C. TAILOR DIRECTOR, TREASURIES & ACCOUNTS OTHER

Page 30 of 41 Group 3: Topic of Discussion: Rural Development & Panchayati Raj The discussion was chaired by Shri Bharat Singh, Hon’ble Minister, of State, Rural Development & Panchayati Raj, the participant profiles constituted Hon’ble Parliamentary Secretary, Hon’ble Ministers, Prl. Secretary of respective, allied departments and others. The group deliberations were reported by the Principal Secretary, PR&RD Department, & Secretary (Relief, DM&RD) & Commissioner (EGS), Government of Rajasthan. The group presented their discussion points and recommendations in the Plenary Session after Group 2. The following is an excerpt of the Presentation detailed by the group: e-Gov Initiatives Creation of Rural ICT infrastructure o Bharat Nirman Rajiv Gandhi Sewa Kendra Ongoing initiatives o e-Gram o e-Sampada o PRIA Soft –“Financial Management System” New initiatives o Delivery of Key Certificates through Kiosks (DoIT&C) o End to End ICT Solution for NREGS (RD&PR) o Call Centre for Public Grievance Redressal in PHED & NREGS o MIS for Rural Development and Panchayati Raj

End to End ICT solution for NREGS Transaction based MIS o Ensuring attendance at workplace o Calculation of Task & Wages on daily basis o Timely payment of Wages o Information dissemination through kiosks o Integration with UIDAI & Banks Tri-partite MoU amongst GoR, NIC, NICSI under finalization

Ongoing initiatives e-Gram o MIS of critical village level services e-Sampada o Web-based Gram Sampada (Asset) Register PRIA Soft o Financial Accounting Management System for Rural Development & Panchayati Raj Department

Page 31 of 41 Delivery of Key Certificates through Kiosks Bonafide, Caste, Income, Birth & Death Certificates Process Re-engineering o Re-designing of process flow o Standardization of Forms o Digital signature o Secure stationary o Backend Automation Pilot for Bonafide Certificate ready for launch (Home Department and IT&C)

Call Centre for Public Grievance Redressal Roll out in PHED by 30thSept. 2010 EoI under finalization for NREGS o “Single Point of Access”–Toll Free number o GIS enabled MIS o Facility of SMS o Information Collection o Monitoring of MIS alerts o Integration with Citizen Contact Centre of GoI

MIS for Rural Development & Panchayati Raj Department Process Re-engineering Transaction based/ Process Driven Web enabled GIS enabled Government Interface Citizen Interface Integration with e-Sanchar

Other initiatives Biometric based attendance monitoring of village level functionaries Streamlining salary disbursement by linking biometric attendance with employee database Creation of beneficiaries’ database Making available downloadable forms of all schemes at Kiosks

Page 32 of 41 LIST OF PARTICIPANTS (GROUP 3 – RURAL DEVELOPMENT & PANCHAYATI RAJ)

S. NAME DESIGNATION / DEPARTMENT CADRE NO.

1. SH. BHARAT SINGH RURAL DEVELOPMENT AND CABINET PANCHAYATI RAJ. MINISTER 2. SH. RAMKISHORE SAINI SOCIAL JUSTICE AND STATE EMPOWERMENT, JAIL MINISTER (INDEPENDENT). 3. SH. BHAROSI LAL JATAV ESTATE (INDEPENDENT), MOTOR STATE GARAGE (INDEPENDENT), MINISTER AGRICULTURE, ANIMAL HUSBANDRY & FISHERIES 4. SH. BRAHAMDEV RURAL DEVELOPMENT AND CABINET KUMAWAT PANCHYATI RAJ SECRETARY 5. SHRI C. S. RAJAN PRINCIPAL SECRETARY TO IAS GOVERNMENT, RURAL DEVELOPMENT AND PANCHYATI RAJ DEPARTMENT, RAJASTHAN, JAIPUR 6. SHRI RAM LUBHAYA PR. SECRETARY TO GOVT., WATER IAS RESOURCES DEPTT. STATE WATER RESOURCES PLANNING DEPTT. INDIRA GANDHI CANAL DEPTT. PHED & G.W., JPR. 7. SHRI TAPESH PAWAR COMMISSIONER, DEPARTMENTAL IAS ENQUIRES, RAJASTHAN, JAIPUR 8. SHRI RAVI SHANKAR SECRETARY, RAJASTHAN STATE IAS SRIVASTAVA HUMAN RIGHT COMMISSION, JAIPUR 9. SHRI YADUVENDRA SECRETARY TO GOVERNMENT, IAS MATHUR FINANCE (BUDGET) DEPARTMENT, RAJASTHAN, JAIPUR

10. SHRI S. K. AGGARWAL CHAIRMAN AND MANAGING IAS DIRECTOR, RAJASTHAN STATE VIDHYUT PRASARAN NIGAM LIMITED, JAIPUR 11. SHRI PREM SINGH MEHRA REGISTRAR, COOPERATIVE IAS SOCIETIES, RAJASTHAN, JAIPUR 12. SHRI TANMAY KUMAR SECRETARY TO GOVERNMENT, IAS RELIEF, DISASTER MANAGEMENT & RURAL DEVELOPMENT AND COMMISSIONER, E.G.S., RAJASTHAN, JAIPUR 13. DR. PRITAM B. YASHVANT /MISSION DIRECTOR, NATIONAL IAS RURAL HEALTH MISSION CUM DEPUTY SECRETARY TO

Page 33 of 41 GOVERNMENT, RAJASTHAN, JAIPUR

14. SHRI CHIRANGI LAL CHIEF ENGINEER (ROADS & PWD BUILDINGS), PWD, RAJASTHAN, JAIPUR 15. SHRI B. P. CHAUHAN CHIEF ENGINEER (SPECIAL PWD SCHEME) ), PWD, RAJASTHAN, JAIPUR 16. SHRI H. L. MEENA CHIEF ENGINEER (PMGSY), PWD, PWD RAJASTHAN, JAIPUR 17. SHRI VINAY KUMAR CHIEF ENGINEER (RURAL), PHED, PHED MATHUR JAL BHANAV, 2 CIVIL LINE, JAIPUR 18. SHRI AGAM MATHUR CHIEF ENGINEER (BISALPUR), PHED, PHED JAL BHANAV, 2 CIVIL LINE, JAIPUR 19. SHRI G. R. BHANSHALI CHIEF ENGINEER, WATER WR RESOURCES DEPARTMENT, JLN MARG, JAIPUR

Group 4: Topic of Discussion: E-Governance Efforts in Urban Sector The discussion was chaired by Shri.Shanti Dhariwal, Hon’ble Minister of State, Urban Development & Housing, the participant profiles constituted the Hon’ble Parliamentary Secretary, Hon’ble Ministers, Prl. Secretaries of respective, allied departments and others. The group deliberations were reported by the Principal Secretary, PR&RD Department, The group presented their discussion points and recommendations in the Plenary Session on the 2nd day of the Meet. The following is an excerpt of the Presentation detailed by the group: Vision To use ICT efficiently in Urban Local Bodies delivery process such that citizen can access municipal service ANYTIME, ANYWHERE and in their Locality.

To integrate the back office processing for citizen service delivery across department and government, thereby bringing transparency and improving citizen service levels. Areas of Concern Multiple agencies –Where should citizen approach Demarcation of areas (JMC/JDA/Other agencies) Digitization of Master/Sector Plans

Page 34 of 41 Display of Utility Maps Improving Urban Land Record System Citizen Report Card Dos and Don’ts of House Construction Display of Approval Procedures Citizen Services Electronic Complaint Registration and Redressal of Grievances through call centre. Publicity of e-programme Present Status E-Governance Modules-Implemented in 25 cities on STAND ALONE basis. 18 Online Services partially being provided: Present Status in UDH & LSG Websites of UDH Department has been developed and in link with all UITs, JDA, RHB website. Regular update of information on website. Information related to CTP is also available on the UDH Website. Complete portal of LSG Department has been functional. Website of RHB is also functional for a few information areas like tender notices, information about schemes etc. Present Status in JDA & UITs JDA with the help of its website providing several services to the citizens including display of layout plans of various schemes. Presently computerization project in 4 UIT’s are in progress. Standalone Single window application of JDA has been replicated at all UIT’s Only UIT Udaipur has planned to Use GIS technologies in urban planning in their scope and have covered the complete business process of UIT’s. Proposed Programme & Action Plan All 184 ULBs to be Web Enabled/online and linked with central portal. Establishment of Call Centre for citizens grievances. E-governance pilot project has been prepared and implemented in MC, Bhilwara. Integration of UITs/JDA/RHB with ULB through online services. Websites to be made more interactive and dynamic.

Page 35 of 41 KIOSKS to be setup on PPP basis. Revenue Model through IT to be taken up. Benefits to Citizens Central Database of all Properties/ Owners/ Dues/Lease Uniform Processes Communication through mobile/e-mail. Overall Transparency Reduce traffic /visits at the ULB’s. Reduced interface, thus reduction in delay / corruption Roll out Strategy Centralized Web based pilot in MC, Bhilwara. First phase: E-governance rollout in 68 JnNURM cities. Second Phase:-2nd and 3rdGrade Municipalities Third phase :-4thGrade Municipalities Outsourcing of Revenue Modules in all Municipalities. Project Management Engagement of State Implementation Consultant Appoint Dedicated Project Director for the project. Create outsourced team of Project Managers and project coordinators at central level. Appoint ACP’s /Sr.Programmers/Programmers at all ULB’s based on their size for effective implementation Set up a 25-50 seat skill development center at Jaipur for ULB staff for effective change management Challenges Not so Conducive Environment and Work Culture Lack of Capacity at every level Ownership issues Lack of will Power (Don’t want to give up Discretionary powers) Resistance to Change, mind set Language Barrier Co-ordination issues

Page 36 of 41 Lack of Infrastructure Lack of Funds Road Map Ahead Pilot testing and integration of Web based application in 25 ULB’s. Action plan for roll out of Phase-I in 68 ULBs, estimated expenditure of Rs. 48.50 Cr to be provided out of Thirteenth Finance Commission (TFC) devolution. Integration of JDA/UITs or Provide link Application of GIS in providing citizen services In Phase-II, 2ndand 3rdGrade Municipalities and in Phase-III, 4thGrade Municipalities will be taken for implementation of E-Governance. To take up Back End Computerization in a phased manner. Set up a dedicated Skill Development Centre. Formulate and Implement a Publicity Plan. Requirement of Governance Team at DLB level. o (PD-1, ACP-1, Programers-2, Man with M/c-2). Requirement at the Municipality level, o at least one IT personnel each in all Municipal Boards, 2 in Municipal Councils and 3 in Municipal Corporation. Revenue Model: Package Revenue Modules Outsource Collection and Data Management RFP under preparation. The service provider to manage IT services and deliver the citizen services. Citizen would be required to pay some service charges. The deficit and funds for back end computerization would be met by the municipality/SFC/13thFC grants.

Coordination Committee “It is proposed to setup a Coordination Committee of various concerned departments so that the delay in implementation of program can be avoided”

Page 37 of 41 LIST OF PARTICIPANTS (GROUP 4 – URBAN DEVELOPMENT AND HOUSING)

S. NAME DESIGNATION / DEPARTMENT CADRE NO.

1. SH. MAHIPAL WATER RESOURCES, INDIRA GANDHI CABINET MADERNA CANAL PROJECT, PUBLIC HEALTH AND MINISTER ENGINEERING, GROUND WATER, COMMAND AREA DEVELOPMENT. 2. SH. SHANTI KUMAR HOME, LAW AND JUSTICE, CABINET DHARIWAL PARLIAMENTARY AFFAIRS, URBAN MINISTER DEVELOPMENT & HOUSING (ADDITIONAL CHARGE), LOCAL SELF BODIES 3. SH.PRAMOD JAIN PUBLIC WORKS DEPARTMENT STATE 'BHAYA' MINISTER (IND. CHARGE)

4. SH. RAM LAL JAT FOREST & ENVIRONMENT, MINES STATE (ADDITIONAL CHARGE) MINISTER (IND. CHARGE)

5. SH. RAMESH MEENA HOME, LAW AND JUSTICE, CABINET PARLIAMENTARY AFFAIRS, URBAN SECRETARY DEVELOPMENT & HOUSING, LOCAL SELF BODIES 6. SMT. ASHA SINGH ADDITIONAL CHIEF SECRETARY IAS (DEVELOPMENT) AND DEVELOPMENT COMMISSIONER, RAJASTHAN, JAIPUR 7. SHRI L. P. KOTHARI CHAIRMAN, RAJASTHAN HOUSING IAS BOARD, JAIPUR 8. DR. V. S. SINGH PRINCIPAL SECRETARY TO IAS GOVERNMENT, ENVIRONMENT, FOREST AND CHAIRMAN, RAJASTHAN STATE POLLUTION CONTROL BOARD, JAIPUR

9. KUM. NILIMA JAUHARI ADMINISTRATOR, RAJASTHAN STATE IAS LAND DEVELOPMENT BANK, JAIPUR 10. SHRI GURDIAL SINGH PRINCIPAL SECRETARY TO IAS SANDHU GOVERNMENT,URBAN DEVELOPMENT & HOUSING DEPTT., LSG & CHAIRMAN,JAIPUR METRO RAIL CORP.LTD.,RAJASTHAN, JAIPUR

11. SHRI SUNIL ARORA PRINCIPAL SECRETARY TO IAS GOVERNMENT, INDUSTRIES, STATE ENTERPRISES AND N.R.I. AND CHAIRMAN, RIICO, JAIPUR 12. SHRI RAKESH VERMA PRINCIPAL SECRETARY TO IAS GOVERNMENT, SCIENCE AND TECHNOLOGY DEPARTMENT, RAJASTHAN, JAIPUR 13. KUM. GURJOT KAUR CHAIRMAN AND MANAGING DIRECTOR, IAS SPINFED, JAIPUR

Page 38 of 41 14. DR. DINESH KUMAR PRINCIPAL SECRETARY TO IAS GOYAL GOVERNMENT, PUBLIC WORKS DEPARTMENT, RAJASTHAN, JAIPUR

15. DR. PURUSHOTTAM COMMISSIONER (INVESTMENT & N.R.I.S), IAS AGARWAL BUREAU OF INVESTMENT PROMOTION & PR. SECY. TO GOVT., PROGRAMME IMPLIMENTATION, RAJ., JAIPUR

16. SHRI DEVENDRA PRINCIPAL SECRETARY TO IAS BHUSHAN GUPTA GOVERNMENT, PLANNING DEPARTMENT, RAJASTHAN, JAIPUR

17. SHRI MANOHAR KANT PRINCIPAL SECRETARY TO IAS KALOHIA GOVERNMENT, LABOUR AND EMPLOYMENT DEPARTMENT, RAJASTHAN, JAIPUR 18. SHRI MUKESH KUMAR PRINCIPAL SECRETARY TO IAS SHARMA GOVERNMENT, MEDICAL EDUCATION, RAJASTHAN, JAIPUR 19. SMT. USHA SHARMA PRINCIPAL SECRETARY TO IAS GOVERNMENT AND COMMISSIONER, TOURISM DEPARTMENT, RAJASTHAN, JAIPUR 20. SHRI DEEPAK UPRETI COMMISSIONER, TRANSPORT IAS DEPARTMENT AND EX-OFFICIO SECRETARY TO GOVERNMENT, TRANSPORT DEPARTMENT, RAJASTHAN, JAIPUR 21. SHRI PAWAN KUMAR COMMISSIONER, RAJASTHAN HOUSING IAS GOYAL BOARD, JAIPUR 22. SHRI RAJENDRA MANAGING DIRECTOR, RIICO, JAIPUR IAS BHANAWAT 23. DR. R. SECRETARY TO GOVERNMENT, L.S.G., IAS VENKATESWARAN RAJASTHAN, JAIPUR 24. SHRI SUDHANSH COMMISSIONER, JAIPUR DEVELOPMENT IAS PANT AUTHORITY, JAIPUR 25. SHRI KAPIL GARG ADDITIONAL DIRECTOR GENERAL OF IPS POLICE, ANTI TERRORIST SQUAD, AND SPECIAL OPERATION GROUP, JAIPUR

26. SHRI UMESH MOHAN PRINCIPAL CHIEF CONSERVATOR OF IFS SAHAI FORESTS (TRAINING, RESEARCH, EXTENSION & EDUCATION), RAJASTHAN, JAIPUR

27. SHRI ARUN SEN PRINCIPAL CHIEF CONSERVATOR OF IFS FORESTS, WORK PLAN AND FOREST SETTLEMENT, RAJASTHAN, JAIPUR

Page 39 of 41 Annexure 4

e-Governance Leadership meet for State of Rajasthan 8-9 September, 2010 Key Recommendations from NISG

Recommendation 1: Change of Mindset 1. Realize importance of e-Governance in brining about better service and efficiency in Government processes 2. Have more such meets and workshops at department level Recommendation 2: Institutional Strengthening 1. Various projects need to be monitored regularly by the Empowered Committee. 2. SeMT (State e-Governance Mission Team) has been established. Various departments should take advantage of them for advisory services. 3. Department ownership of e-Gov projects: Should have a strong PeMT within the department with dedicated senior officers at addl. Director / equivalent level 4. Impact Study: An assessment study to be carried out to take mid-course corrections, if needed, and to learn for future projects. Already around 30 projects are going on in Rajasthan. Recommendation 3: Capacity Building 1. Identify young employees with 5-10 years experience from line departments for a one year eGPX course. 2. Computer Literacy – All existing staff should be trained on computer usage and internet etc., At least people with significant service left. Promotions and increments could be linked to this. 3. For new recruits, this could be added as a minimum qualification criteria 4. STeP training for specific skill enhancement 5. Ensure continuity of e-Gov team for sufficient time Recommendation 4: Service Delivery 1. Strengthen CSC network for delivering service as one stop shop and at citizen door step. Have more services to make them viable. 2. Evaluate a SPV to look at their concerns

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